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Cover image of The Conversation Design Podcast by Botsociety

The Conversation Design Podcast by Botsociety

A podcast about conversation design, voice UX and chatbot design. Every month, we talk with experts in the field about their creative process, their background, their insights, and their challenges. If you are thinking about designing a voice interface, a chatbot, or if you are simply interested, this is the right place to be.

Weekly hand curated podcast episodes for learning

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Greg Bennett on Applying Linguistics to Conversation Design - The Conversation Design Podcast by Botsociety 6

In this episode, we interview Greg Bennett, Conversation Design Lead at Salesforce. We talk to Greg about Applying Linguistics to Conversation Design, understanding the connection that makes user experience inextricably linked to language and cultures, and how to build empathy with users through ethnography and linguistics. 

1hr 6mins

8 May 2020

Rank #1

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Hilary Hayes on Building a Career in Conversation Design - The Conversation Design Podcast by Botsociety 3

In this episode, we interview Hilary Hayes, conversation designer at Facebook, UX researcher, and Alexa Cup Canada Champion. We ask Hilary about building a career in conversation design through emerging tech and research, utilizing her training in industrial design and design thinking to shape the future of voice design, where the voice experience ecosystem is going, and more. We also took questions from our global conversation design community about getting into conversation design, transitioning from other fields into voice, and finding helpful resources to get started in the field.

41mins

14 Feb 2020

Rank #2

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Vineet Mishra on Managing Scale in Enterprise Conversation Design - The Conversation Design Podcast by Botsociety 3

On this episode, we'll talk to Vineet, Principal Conversational Experience Designer at Oracle, about managing scale for enterprise chatbots, including how to construct and present a unified bot personality, identifying use cases handled by an enterprise bot and the most appropriate modalities for those use cases, the importance of documenting to achieve consistency across stakeholders and more.

53mins

20 Mar 2020

Rank #3

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Jess Thornhill on Running Alexa’s Most Popular Games - The Conversation Design Podcast by Botsociety 5

In this episode, we interview Jess Thornhill, Head of Games User Experience at Volley, managing games including Song Quiz, the number one game on Amazon Alexa. We talk to Jess about designing voice games and creating award-winning Alexa skills and Google apps, digging into her knowledge in voice experiences creation, that dates back to 2016, and analyzing the rise of speech technology in gaming.

44mins

10 Apr 2020

Rank #4

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Thiago Marafon on Emotional Health Chatbots - Botsociety Podcast 2

In this episode, we interview Thiago Marafon, CTO of Youper, an emotional health assistant powered by AI. We asked Thiago about designing conversations for emotional and mental health, the rise of AI in health, and more. We also took questions from our global conversation design community about best practices in conversational AI, the difference between marketing chatbots and chatbots for mental health, and being an empathetic and productive engineering leader.

26mins

17 Dec 2019

Rank #5