Ranked #1
The Art of Conversational Technology Design
The Art of Conversational Technology Design
How do you design a chatbot that’s personalized, compassionate and smart — something capable of interacting with patient... Read more
18 Dec 2018
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14mins
Ranked #2
Improving the Medicare Patient Experience with Conversational Mobile Technology: The Breakthrough at Banner Health
Improving the Medicare Patient Experience with Conversational Mobile Technology: The Breakthrough at Banner Health
A Digital Conversations podcast discussion with Steve Lindsey from Banner Innovation Group In healthcare, high complexit... Read more
3 Sep 2019
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21mins
Ranked #3
Chatbots and Pharma Research — The Path to Real-World Evidence and Patient Adherence
Chatbots and Pharma Research — The Path to Real-World Evidence and Patient Adherence
In 2018, the average cost of developing a new drug and bringing it to market topped $2.1 billion—up $362 million from 20... Read more
29 Jan 2019
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12mins
Ranked #4
Cardiac Surgery and Patient Experience Technology: A Conversation with Ahmad Sheikh, MD
Cardiac Surgery and Patient Experience Technology: A Conversation with Ahmad Sheikh, MD
When dealing with any kind of cardiac procedure, personal physician-patient interactions and relationships are key. But ... Read more
9 Jul 2019
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12mins
Most Popular Podcasts
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Ranked #5
Improving Patient Activation and On-Ramps to the Healthcare Digital Superhighway
Improving Patient Activation and On-Ramps to the Healthcare Digital Superhighway
After decades of investment in digital systems of record, patients are beginning to navigate healthcare on their PCs and... Read more
6 Jun 2019
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14mins
Ranked #6
Field Report: How Hospital Leaders are Tackling Patient Engagement
Field Report: How Hospital Leaders are Tackling Patient Engagement
We like to talk to people in commercial roles, who spend their days traveling and talking about patient engagement strat... Read more
18 Feb 2019
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16mins
Ranked #7
Delivering High-Scale Conversational Precision in the Outbound Call Center
Delivering High-Scale Conversational Precision in the Outbound Call Center
Reaching out to patients to make sure they adhere to things like treatment plans and clinical trials is often the domain... Read more
22 Apr 2019
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14mins
Ranked #8
Systems of Engagement and the Untapped Value Opportunity for Hospitals
Systems of Engagement and the Untapped Value Opportunity for Hospitals
It’s no secret that a focus on patient experience leads to value and ROI. Technology investments require a strong ROI ca... Read more
29 Jan 2019
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11mins
Ranked #9
Referral Management: Holistic Innovation for Hospital Lead Generation and Patient Engagement
Referral Management: Holistic Innovation for Hospital Lead Generation and Patient Engagement
Hospitals are investing heavily in marketing campaigns to attract new patients, yet every day countless “warm leads” wa... Read more
4 Apr 2019
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14mins
Ranked #10
The Next Level Call Center: Unconstrained, Limitless Patient Engagement
The Next Level Call Center: Unconstrained, Limitless Patient Engagement
Call centers are at the center of patient engagement strategies for providers of all shapes and sizes. Investments are f... Read more
13 Mar 2019
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10mins
Ranked #11
The Innovator's Dilemma in Healthcare: Will the Establishment Adapt?
The Innovator's Dilemma in Healthcare: Will the Establishment Adapt?
Clayton Christensen’s great book, The Innovator’s Dilemma, describes disruptors and the challenges incumbent companies ... Read more
11 Jun 2019
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13mins
Ranked #12
Measuring Satisfaction in an Era of Declining CAHPS Response Rates
Measuring Satisfaction in an Era of Declining CAHPS Response Rates
Since 1995, the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys have been used to measure... Read more
14 May 2019
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15mins
Ranked #13
Elevating the Digital Patient Experience with Dynamic Information
Elevating the Digital Patient Experience with Dynamic Information
Healthcare communications to patients have always been a challenge. As a patient navigates a care plan, they encounter f... Read more
12 Feb 2020
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13mins
Ranked #14
The Digital Pharma Medical Information Desk, Unleashed
The Digital Pharma Medical Information Desk, Unleashed
Patients and providers utilize medical information desks to get answers to common questions about prescription medicines... Read more
12 Feb 2020
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12mins
Ranked #15
The Healthcare Holy Grail? Digital Front Doors, Appointment Scheduling, and Liquid Expectations
The Healthcare Holy Grail? Digital Front Doors, Appointment Scheduling, and Liquid Expectations
The concept of liquid expectations is based on the natural comparisons consumers make between great and weak experience... Read more
10 Dec 2019
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13mins
Ranked #16
Perspectives from an Urban ED: A Conversation with Scott Campbell MD, MP
Perspectives from an Urban ED: A Conversation with Scott Campbell MD, MP
Emergency departments inside the urban core of America’s biggest cities face an enormous challenge. The acute healthcare... Read more
2 Dec 2019
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13mins
Ranked #17
Healthcare Chatbots: Stories from the Front Lines
Healthcare Chatbots: Stories from the Front Lines
When it comes to next-gen innovation, discussions typically tend to be academic and conceptual. Sometimes, it’s insightf... Read more
20 Nov 2019
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12mins
Ranked #18
Conversational IT in Healthcare: A Foundation of Flexibility, Integration and Massive Scale
Conversational IT in Healthcare: A Foundation of Flexibility, Integration and Massive Scale
Conversational technology promises to deliver a next level step towards simplicity and engagement for healthcare patient... Read more
29 Oct 2019
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15mins
Ranked #19
Happy or Not: Next Level Patient Satisfaction Measurement
Happy or Not: Next Level Patient Satisfaction Measurement
Measuring patient satisfaction is critical in today’s value-based care environment. But are call center surveys months a... Read more
18 Dec 2018
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13mins
Ranked #20
Conversational Tech Talk with the Guys That Build It
Conversational Tech Talk with the Guys That Build It
Jacob Heitler and Gabe Hamilton join Greg Kefer for a roundtable discussion focused on some of the design concepts that ... Read more
8 Nov 2018
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13mins
