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Customer Conversations

Sean Boyce and Stuart Balcombe interview the world's leading marketing, growth and product experts to learn more about how they make products customers love.

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Understanding the Demand Side with The Re-Wired Group’s Bob Moesta

Understanding the Demand Side with The Re-Wired Group’s Bob Moesta

Bob is the President and CEO of the Rewired Group, a pioneer of Jobs to Be Done, the author of the Jobs to be Done Handb... Read more

22 Sep 2020

50mins

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Building an Ecommerce Presence for a Major Brand with Maytex’s Michael Callahan

Building an Ecommerce Presence for a Major Brand with Maytex’s Michael Callahan

Michael Callahan is Vice President of eCommerce and Transformation for Maytex and Zenith Home Corp. Michael started his ... Read more

15 Sep 2020

28mins

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Going Beyond Your Early Adopters with UpKeep’s Jeff Ignacio

Going Beyond Your Early Adopters with UpKeep’s Jeff Ignacio

Jeff Ignacio is the Head of Revenue and Growth Operations at UpKeep, managing the Go To Market Systems and Enablement te... Read more

1 Sep 2020

24mins

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Shaping strategy with Basecamp’s Ryan Singer

Shaping strategy with Basecamp’s Ryan Singer

Ryan currently leads product at Basecamp, is the author of Shape Up and the host of the Synthetic a Priori podcast. Here... Read more

25 Aug 2020

40mins

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Customer support from cost center to profit driver with Gorgias’s Lucas Walker

Customer support from cost center to profit driver with Gorgias’s Lucas Walker

Lucas currently leads product marketing and strategic partnerships at Gorgias and has previously founded successful comp... Read more

19 Aug 2020

33mins

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Bootstrapped to booming with Tuple’s Ben Orenstein

Bootstrapped to booming with Tuple’s Ben Orenstein

Ben is the CEO and co-founder of Tuple (the best pair programming app for remote teams). He is also the host of one of m... Read more

12 Aug 2020

32mins

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Voice of the customer to copy that converts with Nikki Elbaz

Voice of the customer to copy that converts with Nikki Elbaz

Nikki Elbaz is a persuasive copywriter and email specialist at CopyHackers who’s written revenue generating content for ... Read more

3 Aug 2020

32mins

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Positioning for growth using customer insights with Customer Intelligence Institute’s Lorin McCann

Positioning for growth using customer insights with Customer Intelligence Institute’s Lorin McCann

Lorin is the Founder of the Customer Intelligence Institute.  She has worked with dozens of high-growth companies includ... Read more

28 Jul 2020

33mins

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Leveraging AI and Automation for Growth with IMVU’s Lomit Patel

Leveraging AI and Automation for Growth with IMVU’s Lomit Patel

Lomit is the VP of Growth at IMVU.  He is also the best selling author of the Lean Startup series book, Lean AI as well ... Read more

20 Jul 2020

36mins

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Understanding your customer with Wonderment’s Jessica Meher

Understanding your customer with Wonderment’s Jessica Meher

Jessica is the Co-Founder and CEO of Wonderment.  Wonderment helps e-commerce merchants grow and scale their businesses.... Read more

13 Jul 2020

31mins

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