Rank #1: Episode 8: Brett Johnson, Local Government Association of Queensland
Transcript for this episode: https://docs.google.com/document/d/14gT5JVuNr3SqvPwKwNGPfdTosq3Ifu4euVmQqKZZClw/edit?usp=sharing
Sep 28 2020
Rank #2: Episode 7: Ikramul Haque, London Borough Of Newham - CONTENT
We also look back to pre-COVID times when the council undertook extensive user testing, getting out and about testing with real users and using eye tracking with Jadu Creative to get granular with design choices.
Transcript of recording here: https://docs.google.com/document/d/1BpggQJMVVQNvF6DUVKjsjBV86YuyR14EPM0yLxaYGl4/edit?usp=sharing
Aug 05 2020
Rank #3: Episode 6: The First 100 Days: Sheraz Yaqub, Birmingham City Council
Transcript of recording here: https://docs.google.com/document/d/1lB6uizIk75DxUqtIdg0_dkZtzkRvEKfFv_-bV-nHFQA/edit?usp=sharing
Jul 10 2020
Rank #4: Episode 5: Jordan Neininger & Sherrill Holder, Gloucestershire County Council - WASTE
We talk to Gloucestershire County Council about the highly successful approach it has taken to managing visits to its Household Waste Recycling Centre (HWRC), its Office365 integration and how other services might benefit from similar approaches to bookings and appointments.
Transcript of recording here: https://docs.google.com/document/d/17UNRO9nYDZujMpeUzSEUgnavpfcXndV1pZEB8jArySg/edit?usp=sharing
'42% of councils reporting “moderate or severe” levels of HWRC disruption' (Circular.)https://www.circularonline.co.uk/news/42-of-councils-reporting-moderate-or-severe-levels-of-hwrc-disruption/
Jun 17 2020
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Rank #5: Episode 4: Dave Sanderson, Socitm - 'RESET'
We talk to Socitm about this 'RESET' phase, where Local Authorities are asking “which services do we want to keep, which do we want to change and which do we want to get rid of?”
Transcript of recording here: https://docs.google.com/document/d/1-hGbI8ZYyfvEoKeIh4ozFp9yMU2rjZAgsIm-aCOCu6k/edit?usp=sharing
Jun 01 2020
Rank #6: Episode 3: Jonathan Lagden, Braintree Council & Graham Rees-Evans, Shaw Trust - ACCESSIBILITY
We also ask Shaw Trust Accessibility Services whether local government in general is doing enough to meet September deadlines, which are now confirmed to be set in stone regardless of disruption caused by the Coronavirus.
Transcript of recording here: https://docs.google.com/document/d/1jULhRX1amAQjeQD0PqHqg0PgXmyKUFWKxAZrA7RtX8s/edit?usp=sharing
May 18 2020
Rank #7: Episode 2: Sarah Talbot, Swindon Borough Council - INNOVATION
She tells us about improving efficiencies around management of processes, those such as free school meals, which has seen a 2,000% increase in applications.
Transcript of recording here: https://docs.google.com/document/d/1QsNFFXGZNKrqyC12jm0q5HWPdZz-ZYYk1klRxg6AZFI/edit?usp=sharing
May 05 2020
Rank #8: Episode 1: Catherine Iles, Medway Council - RESPONSE
Transcript of recording here: https://docs.google.com/document/d/1fQimMk-4G9Hnu8GhbKFtp4By0dpabFI0LqWOXH4coEY/edit?usp=sharing
Apr 20 2020