Cover image of Punk CX with Adrian Swinscoe

Punk CX with Adrian Swinscoe

An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm ... Read more

Ranked #1

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Customer experience, innovation, artificial intelligence, culture....a look inside Amazon - Interview with Claire Whitaker

Customer experience, innovation, artificial intelligence, culture....a look inside Amazon - Interview with Claire Whitaker

Today’s interview is with Claire Whitaker, a product and artificial intelligence (AI) consultant, who over the last nine... Read more

3 May 2020

47mins

Ranked #2

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The nature of service and how we've grown up with a service economy which is now finding it very hard to actually serve customers - Interview with Joel Bailey of EY Seren

The nature of service and how we've grown up with a service economy which is now finding it very hard to actually serve customers - Interview with Joel Bailey of EY Seren

Today’s interview is with Joel Bailey, who is a Director at EY Seren, the global design consultancy within EY. Joel is a... Read more

26 Apr 2020

55mins

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Ranked #3

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Customer experience is more than f***ing metrics - Interview with Sydney Brouwer

Customer experience is more than f***ing metrics - Interview with Sydney Brouwer

Today’s interview is with Sydney Brouwer, a customer experience speaker, author and masterclass leader. However, this on... Read more

7 Apr 2020

28mins

Ranked #4

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Corporate transformation will soon switch from digital to purpose - Interview with Mark Curtis of Fjord

Corporate transformation will soon switch from digital to purpose - Interview with Mark Curtis of Fjord

Today’s interview is with Mark Curtis, Chief Client Officer at Fjord (part of Accenture Interactive). Mark joins me toda... Read more

9 Mar 2020

36mins

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Ranked #5

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Rethinking the experience of life insurance - Interview with Adam Weinberg of Haven Life

Rethinking the experience of life insurance - Interview with Adam Weinberg of Haven Life

Today’s interview is with Adam Weinberg, the brand director at Haven Life, a digital life insurance agency that’s backed... Read more

28 Feb 2020

30mins

Ranked #6

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The future is arriving now. Are you ready? - Interview with Anthony Abbatiello of Deloitte

The future is arriving now. Are you ready? - Interview with Anthony Abbatiello of Deloitte

Today’s interview is with Anthony Abbatiello, principal, Deloitte Consulting LLP and global leader of Deloitte Leadershi... Read more

16 Feb 2020

29mins

Ranked #7

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Enchantment: Interview with Guy Kawasaki

Enchantment: Interview with Guy Kawasaki

A few weeks ago, I was sent a review copy of Guy Kawasaki’s book, Enchantment: The Art of Changing Hearts, Minds, and Ac... Read more

24 Jan 2020

16mins

Ranked #8

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Customer service in the future will be a company wide mentality and not a department - Interview with Dave Carroll of United Breaks Guitars

Customer service in the future will be a company wide mentality and not a department - Interview with Dave Carroll of United Breaks Guitars

Following on from my recent interview, True customer engagement is not based on click throughs or contests – Interview w... Read more

21 Jan 2020

20mins

Ranked #9

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Solve customer and business problems faster through collaboration - Interview with Jacob Morgan

Solve customer and business problems faster through collaboration - Interview with Jacob Morgan

Today's interview is with Jacob Morgan, the Principal & Co-Founder of Chess Media Group, a management consulting and... Read more

19 Jan 2020

19mins

Ranked #10

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Employee engagement is a commitment not a campaign - Interview with Stan Phelps

Employee engagement is a commitment not a campaign - Interview with Stan Phelps

Today’s interview is with Stan Phelps an “experience architect”, author, professor and popular keynote speaker. Hat tip ... Read more

17 Jan 2020

31mins

Ranked #11

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Outstanding brands become part of their customers story - Interview with Bernadette Jiwa

Outstanding brands become part of their customers story - Interview with Bernadette Jiwa

Today’s interview is with Bernadette Jiwa, two time author of #1 Amazon Bestsellers, who agreed to talk to me about her ... Read more

14 Jan 2020

24mins

Ranked #12

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Customer service done different and fast reinvention of a faceless product category - Interview with Craig Dubitsky of hello

Customer service done different and fast reinvention of a faceless product category - Interview with Craig Dubitsky of hello

Today’s interview is with Craig Dubitsky, the founder and CEO of hello products. They first came to my attention when I ... Read more

11 Jan 2020

48mins

Ranked #13

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Customer experience requires a new type of responsive leader - Interview with Sid Banerjee of Clarabridge

Customer experience requires a new type of responsive leader - Interview with Sid Banerjee of Clarabridge

Today’s interview is with Sid Banerjee, CEO of Clarabridge, a leader in the Customer Experience Management (CEM) space, ... Read more

10 Jan 2020

24mins

Ranked #14

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Quantifying the business value of a great customer experience - Interview with Peter Kriss of Medallia

Quantifying the business value of a great customer experience - Interview with Peter Kriss of Medallia

Today’s interview is with Peter Kriss, Senior Research Scientist at Medallia, whose software helps corporations track an... Read more

5 Jan 2020

28mins

Ranked #15

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Startupland - Zendesk's journey from a kitchen table in Denmark to the NYSE - Interview with Mikkel Svane

Startupland - Zendesk's journey from a kitchen table in Denmark to the NYSE - Interview with Mikkel Svane

Today’s interview is with Mikkel Svane, Chief Executive Officer and Founder of Zendesk, a fast growing and recently list... Read more

27 Dec 2019

18mins

Ranked #16

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Customer feedback is the most effective way of improving the financial performance of a business - Interview with Guy Letts of CustomerSure

Customer feedback is the most effective way of improving the financial performance of a business - Interview with Guy Letts of CustomerSure

Today’s interview is with Guy Letts, founder and Managing Director of CustomerSure, a cloud based software firm that hel... Read more

18 Dec 2019

24mins

Ranked #17

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Millennials and how they engage with insurance companies - Interview with Dr Paul Redmond

Millennials and how they engage with insurance companies - Interview with Dr Paul Redmond

Today’s interview is with Dr. Paul Redmond who is a leading expert on generations and the graduate labour market. Dr. Re... Read more

12 Dec 2019

16mins

Ranked #18

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Towards a unified view of the customer - Interview with James McGourlay of OpenText

Towards a unified view of the customer - Interview with James McGourlay of OpenText

Today’s interview is with James McGourlay, who is the Senior Vice President of Global Technical Services at OpenText, a ... Read more

12 Dec 2019

28mins

Ranked #19

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Customer experience failures are more likely to be remembered than successes - Interview with Paige O'Neill of SDL

Customer experience failures are more likely to be remembered than successes - Interview with Paige O'Neill of SDL

Today’s interview is with Paige O'Neill who is Chief Marketing Officer of SDL, a global Customer Experience software sol... Read more

12 Dec 2019

20mins

Ranked #20

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Innovation, customer experience and co-design partnerships with your customers - Interview with Gary Miles of Amdocs

Innovation, customer experience and co-design partnerships with your customers - Interview with Gary Miles of Amdocs

Today’s interview is with Gary Miles, who is the is the General Manager for Amdocs’ Big Data and Strategic Innovations u... Read more

9 Dec 2019

27mins

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