Ranked #1
Customer experience, innovation, artificial intelligence, culture....a look inside Amazon - Interview with Claire Whitaker
Customer experience, innovation, artificial intelligence, culture....a look inside Amazon - Interview with Claire Whitaker
Today’s interview is with Claire Whitaker, a product and artificial intelligence (AI) consultant, who over the last nine... Read more
3 May 2020
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47mins
Ranked #2
The nature of service and how we've grown up with a service economy which is now finding it very hard to actually serve customers - Interview with Joel Bailey of EY Seren
The nature of service and how we've grown up with a service economy which is now finding it very hard to actually serve customers - Interview with Joel Bailey of EY Seren
Today’s interview is with Joel Bailey, who is a Director at EY Seren, the global design consultancy within EY. Joel is a... Read more
26 Apr 2020
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55mins
Ranked #3
Customer experience is more than f***ing metrics - Interview with Sydney Brouwer
Customer experience is more than f***ing metrics - Interview with Sydney Brouwer
Today’s interview is with Sydney Brouwer, a customer experience speaker, author and masterclass leader. However, this on... Read more
7 Apr 2020
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28mins
Ranked #4
Corporate transformation will soon switch from digital to purpose - Interview with Mark Curtis of Fjord
Corporate transformation will soon switch from digital to purpose - Interview with Mark Curtis of Fjord
Today’s interview is with Mark Curtis, Chief Client Officer at Fjord (part of Accenture Interactive). Mark joins me toda... Read more
9 Mar 2020
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36mins
Ranked #5
Rethinking the experience of life insurance - Interview with Adam Weinberg of Haven Life
Rethinking the experience of life insurance - Interview with Adam Weinberg of Haven Life
Today’s interview is with Adam Weinberg, the brand director at Haven Life, a digital life insurance agency that’s backed... Read more
28 Feb 2020
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30mins
Ranked #6
The future is arriving now. Are you ready? - Interview with Anthony Abbatiello of Deloitte
The future is arriving now. Are you ready? - Interview with Anthony Abbatiello of Deloitte
Today’s interview is with Anthony Abbatiello, principal, Deloitte Consulting LLP and global leader of Deloitte Leadershi... Read more
16 Feb 2020
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29mins
Ranked #7
Enchantment: Interview with Guy Kawasaki
Enchantment: Interview with Guy Kawasaki
A few weeks ago, I was sent a review copy of Guy Kawasaki’s book, Enchantment: The Art of Changing Hearts, Minds, and Ac... Read more
24 Jan 2020
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16mins
Ranked #8
Customer service in the future will be a company wide mentality and not a department - Interview with Dave Carroll of United Breaks Guitars
Customer service in the future will be a company wide mentality and not a department - Interview with Dave Carroll of United Breaks Guitars
Following on from my recent interview, True customer engagement is not based on click throughs or contests – Interview w... Read more
21 Jan 2020
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20mins
Ranked #9
Solve customer and business problems faster through collaboration - Interview with Jacob Morgan
Solve customer and business problems faster through collaboration - Interview with Jacob Morgan
Today's interview is with Jacob Morgan, the Principal & Co-Founder of Chess Media Group, a management consulting and... Read more
19 Jan 2020
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19mins
Ranked #10
Employee engagement is a commitment not a campaign - Interview with Stan Phelps
Employee engagement is a commitment not a campaign - Interview with Stan Phelps
Today’s interview is with Stan Phelps an “experience architect”, author, professor and popular keynote speaker. Hat tip ... Read more
17 Jan 2020
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31mins
Ranked #11
Outstanding brands become part of their customers story - Interview with Bernadette Jiwa
Outstanding brands become part of their customers story - Interview with Bernadette Jiwa
Today’s interview is with Bernadette Jiwa, two time author of #1 Amazon Bestsellers, who agreed to talk to me about her ... Read more
14 Jan 2020
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24mins
Ranked #12
Customer service done different and fast reinvention of a faceless product category - Interview with Craig Dubitsky of hello
Customer service done different and fast reinvention of a faceless product category - Interview with Craig Dubitsky of hello
Today’s interview is with Craig Dubitsky, the founder and CEO of hello products. They first came to my attention when I ... Read more
11 Jan 2020
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48mins
Ranked #13
Customer experience requires a new type of responsive leader - Interview with Sid Banerjee of Clarabridge
Customer experience requires a new type of responsive leader - Interview with Sid Banerjee of Clarabridge
Today’s interview is with Sid Banerjee, CEO of Clarabridge, a leader in the Customer Experience Management (CEM) space, ... Read more
10 Jan 2020
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24mins
Ranked #14
Quantifying the business value of a great customer experience - Interview with Peter Kriss of Medallia
Quantifying the business value of a great customer experience - Interview with Peter Kriss of Medallia
Today’s interview is with Peter Kriss, Senior Research Scientist at Medallia, whose software helps corporations track an... Read more
5 Jan 2020
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28mins
Ranked #15
Startupland - Zendesk's journey from a kitchen table in Denmark to the NYSE - Interview with Mikkel Svane
Startupland - Zendesk's journey from a kitchen table in Denmark to the NYSE - Interview with Mikkel Svane
Today’s interview is with Mikkel Svane, Chief Executive Officer and Founder of Zendesk, a fast growing and recently list... Read more
27 Dec 2019
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18mins
Ranked #16
Customer feedback is the most effective way of improving the financial performance of a business - Interview with Guy Letts of CustomerSure
Customer feedback is the most effective way of improving the financial performance of a business - Interview with Guy Letts of CustomerSure
Today’s interview is with Guy Letts, founder and Managing Director of CustomerSure, a cloud based software firm that hel... Read more
18 Dec 2019
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24mins
Ranked #17
Millennials and how they engage with insurance companies - Interview with Dr Paul Redmond
Millennials and how they engage with insurance companies - Interview with Dr Paul Redmond
Today’s interview is with Dr. Paul Redmond who is a leading expert on generations and the graduate labour market. Dr. Re... Read more
12 Dec 2019
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16mins
Ranked #18
Towards a unified view of the customer - Interview with James McGourlay of OpenText
Towards a unified view of the customer - Interview with James McGourlay of OpenText
Today’s interview is with James McGourlay, who is the Senior Vice President of Global Technical Services at OpenText, a ... Read more
12 Dec 2019
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28mins
Ranked #19
Customer experience failures are more likely to be remembered than successes - Interview with Paige O'Neill of SDL
Customer experience failures are more likely to be remembered than successes - Interview with Paige O'Neill of SDL
Today’s interview is with Paige O'Neill who is Chief Marketing Officer of SDL, a global Customer Experience software sol... Read more
12 Dec 2019
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20mins
Ranked #20
Innovation, customer experience and co-design partnerships with your customers - Interview with Gary Miles of Amdocs
Innovation, customer experience and co-design partnerships with your customers - Interview with Gary Miles of Amdocs
Today’s interview is with Gary Miles, who is the is the General Manager for Amdocs’ Big Data and Strategic Innovations u... Read more
9 Dec 2019
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27mins