Ranked #1

Maintaining Social Cohesion with Government Service Equity - NSW Department of Customer Service - Sarah Cruickshank - Episode 80
Maintaining Social Cohesion with Government Service Equity - NSW Department of Customer Service - Sarah Cruickshank - Episode 80
Social cohesion and trust are inextricably linked to how well a government delivers services to, and for, citizens. They... Read more
18 Dec 2023
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19mins
Ranked #2

Prioritising Privacy, Regaining Trust - Department of Internal Affairs NZ - Katrine Evans - Episode 79
Prioritising Privacy, Regaining Trust - Department of Internal Affairs NZ - Katrine Evans - Episode 79
Globally trust in government is declining. According to the Edelman Trust Barometer Global Report 2023 in Australia, Can... Read more
11 Dec 2023
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18mins
Ranked #3

The Future of Work is Way More Than Hybrid - Canada Revenue Agency - Nathalie Kachulis - Episode 78
The Future of Work is Way More Than Hybrid - Canada Revenue Agency - Nathalie Kachulis - Episode 78
When you're looking after 60,000 employees the future of work means considerably more than flexible hours and hybrid wor... Read more
27 Nov 2023
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10mins
Ranked #4

6 Lessons To Optimise Your Cyber Security Approach - Sam Mackay - Episode 77
6 Lessons To Optimise Your Cyber Security Approach - Sam Mackay - Episode 77
As a former Australian Army Signals Officer Sam Mackay went from defending highly sensitive military systems in internat... Read more
20 Nov 2023
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14mins
Ranked #5

Patients Before Paperwork: Reducing Administrative Burden to Optimise Care - Colleen McDuffe - Episode 76
Patients Before Paperwork: Reducing Administrative Burden to Optimise Care - Colleen McDuffe - Episode 76
40% of a clinicians time is currently spent on administrative tasks within Ontario Health. Buy axing the fax though ther... Read more
13 Nov 2023
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7mins
Ranked #6

Knowing Your Customer Sets You Free - Energy Queensland - Michael Dart - Episode 75
Knowing Your Customer Sets You Free - Energy Queensland - Michael Dart - Episode 75
"Trust meanders into town on a tricylce, and leaves in a Formula 1 Ferrari" Driven by a commitment to customer-centrici... Read more
6 Nov 2023
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13mins
Ranked #7

Top Tips for an Innovative Public Sector - Department of Enterprise, Trade & Investment - Elizabeth Mildwater - Episode 74
Top Tips for an Innovative Public Sector - Department of Enterprise, Trade & Investment - Elizabeth Mildwater - Episode 74
"Anyone can do this innovation stuff... anyone can do it, and indeed you must." 'Innovation' though has become an all en... Read more
23 Oct 2023
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13mins
Ranked #8

Right Data, Right People, Right Time - Ontario Ministry of Children, Community and Social Services - Mandeep Flora - Episode 73
Right Data, Right People, Right Time - Ontario Ministry of Children, Community and Social Services - Mandeep Flora - Episode 73
Data is an asset. We've all heard it. But it isn't really, atleast not yet. Why? Because in the public sector space deci... Read more
16 Oct 2023
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20mins
Ranked #9

Digital by Design, Inclusive by Default - Georgia State University - Phil Ventimiglia - Episode 72
Digital by Design, Inclusive by Default - Georgia State University - Phil Ventimiglia - Episode 72
Judicious use of digital technology has enabled Georgia State University to create seamless student journeys through any... Read more
9 Oct 2023
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13mins
Ranked #10

Solving Real Problems: Getting Back to Innovation Basics - Ontario Public Service - Michelle E. DiEmanuele - Episode 71
Solving Real Problems: Getting Back to Innovation Basics - Ontario Public Service - Michelle E. DiEmanuele - Episode 71
When we hear 'innovation' we think technology, but technolog means nothing if it isn't solving a problem. Instead Michel... Read more
2 Oct 2023
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15mins