Cover image of Capital H: Putting humans at the center of work

Capital H: Putting humans at the center of work

Welcome to “Capital H,” a podcast series from Deloitte Consulting’s Human Capital practice. Hosted by Burt Rea, managing director for Deloitte Consulting LLP and General Manager of Bersin™, and David Mallon, VP and chief analyst for Bersin™, Deloitte Consulting LLP, the series explores the disruptive forces affecting the workplace, the workforce, and the changing nature of work itself. You’ll hear expert perspectives from business and industry leaders who are putting humans at the center of work. Each episode examines the evolving trends in human capital while inspiring you to learn and lead. Tune in to cultivate your own potential.

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The best episodes ranked using user listens.

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Learning in the flow of work

It may be time to rethink everything you thought you knew about corporate learning. Companies today are reshaping their learning models to deliver new value to employees and the business, making learning more real-time, on-demand, and embedded in the flow of work. Meriya Dyble, managing director of connected learning, explains how ATB Financial has been creatively reimagining learning in this way—including peer-to-peer learning -- to radically personalize the learning experience.


9 Jan 2019

Rank #1

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Building effective teams: Where do you start?

When you think about collaboration you probably think about teams. But teamwork may not be a natural thing for individuals. And a successful team-based organization may be easier said than done. Learn how restructuring your approach to collaboration can make teamwork more effective. Joining us for this episode of HC Trends podcast is Dominic Price, Work Futurist and “Team Doctor” at Atlassian. Listen in as Dominic shares his thoughts on building a team that creates value, including: Understanding what it means to be agile, achieving cognitive diversity, navigating failure and course correction, harnessing the benefits of friction and respectful dissent, evaluating success—along with his secret sauce for transformation.


30 Aug 2019

Rank #2

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Human focused: Embracing the social enterprise

In today’s world, businesses are valued as much by their interactions and impacts on society as by their financial results. Given this trend, successful organizations are evolving from business enterprises to social enterprises, meaning that they listen to, invest in, and actively manage the trends that are shaping today’s world with a focus on human impact (e.g., customers, employees, community). In this week’s episode, we hear from Lucien Alziari, Executive Vice President and Chief Human Resources Officer at Prudential, about his company’s journey towards becoming a social enterprise, and the role of workforce transformation and HR in driving that change. Later, Deloitte principals Jen Radin, of our health care practice, and Steve Hatfield, our global future of work leader, join to discuss how organizational leaders can effectively navigate and optimize the benefits of the future of work.


8 Nov 2019

Rank #3

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Recruiting talent for a changing workforce

The best candidate for the job may not be the right candidate for the job. Outdated processes are making it difficult for recruiters to deliver the right talent. Yet some organizations continue to accept these poor results. Jason Dana, author of “The Utter Uselessness of Job Interviews,” joins us to share why he believes recruiters will have to change their processes and mindsets if they want to find the right talent. He also discusses efforts by organizations to meet the needs and challenges of a changing workforce as they transform to become enterprises of the future, including technologies like AI, robotics, and cognitive assistance.


27 Sep 2019

Rank #4

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A new frontier for healthcare

For many organizations, the future of work is already here. New talent models, cognitive tools, and increasing connectivity are challenging leaders across industries to reconsider how jobs are designed and how work gets done. How is NewYork-Presbyterian Hospital (NYP) navigating this major change? Dr. Laura Forese, the hospital’s executive vice president and chief operating officer, joins us this week to discuss how NYP is leaning in to the future of work, and how the hospital is adopting new technologies and workforce models that redefine patient care.


15 Nov 2019

Rank #5

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Building future-ready leaders

From exhaustive and lengthy to simple and nimble. There’s a paradigm shift underfoot in Leadership development models. Why? Today’s digital, social enterprises need leaders who are agile, engaged, and connected. Our guest for this episode, Joe Moscola, chief people officer at Northwell will discuss his experience defining and rolling out a new leadership strategy—from strategy and framework to C-suite collaboration and succession planning. Joe will also share his top three "things to get right" when executing a new leadership philosophy.


23 Aug 2019

Rank #6

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Performance management redefined

Your workforce probably looks very different today than it did 10 years ago. The monolith of full-time, long-term employees is morphing into a dynamic ecosystem of freelancers, contractors, gig workers, and flex-time employees. And this new reality is challenging traditional methods of performance management. Our guest, Jennifer Beihl, senior manager, Performance Development and Culture for GE, helps us explore this new landscape, discussing how GE is strengthening their employer–employee relationship through a performance management transformation.


29 Jul 2019

Rank #7

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Less calculating, more collaborating: Meet the 'exponential professional’

The rise of technology is rapidly creating a new future of work. Not only are jobs being redefined, but entire professions are transforming as technology enables humans and machines to work together in new ways, giving rise to the “exponential professional.” As this exciting future unfolds, the role of the actuary is changing dramatically with opportunities to take on dynamic new business roles. In this week’s episode, Shawn Loftus, USAA Life Insurance Company’s Chief Actuary and Senior Vice President, helps us explore the effects of these changes on the professionals themselves, and explains what skills an “exponential actuary” needs. Our Deloitte Roundtable keeps the conversation going by breaking down what an “exponential professional” looks like across industries, and the skillsets required to thrive in the fourth industrial revolution.


20 Dec 2019

Rank #8

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Attracting the rebel: Talent that drives reinvention and innovation

What is “rebel talent?” Do workers who break the rules make good employees? Do companies that encourage non-conformity perform well? Host Jim Guszcza, Chief Data Scientist for Deloitte Consulting in the US, welcomes Harvard professor Francesca Gino to discuss these questions and her new book, Rebel Talent. Following the interview, join us for a roundtable discussion with Deloitte human capital leaders on such topics as accessing workers with the right capabilities, investing to get internal talent mobility right, and how to begin reinventing the talent acquisition process.


16 Aug 2019

Rank #9

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Reinvent with a human focus

Leading as a social enterprise is not only about an organization’s role in society but also about how it operates within its own walls, with its own people. Work is an inherently human endeavor, and cultivating this human focus is front and center in social enterprises. This includes things like giving people a sense of purpose and meaning at work, operating ethically, fairly, and transparently, and building teams that foster personal relationships and human connections.


19 Jul 2019

Rank #10

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Beyond efficiency: Redefining work to create value

As the future of work continues to evolve, how can leadership orchestrate workforce and technology initiatives to support the organization’s long-term strategic goals—while creating value for workers? The answer lies in redesigning jobs today while redefining work for tomorrow. In this special episode, we talk with Jeff Schwartz, Deloitte’s US Future of Work leader, about the research we’re conducting on this topic with MIT Sloan Management Review. Then, John Hagel and Maggie Wooll from Deloitte’s Center for the Edge join to discuss three significant shifts that can redefine work—and explain why cultivating workforce capabilities like curiosity, creativity, and empathy could be the key that unlocks new value for organizations and employees alike.


28 Feb 2020

Rank #11

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A new auditor for a new era

The type of person that pops into your head when you hear the word “auditor” is likely outdated. Today, the hallmark of an effective auditor isn’t an aptitude for reviewing supporting documents for transactions. It is an ability to navigate relationships, think critically, apply professional skepticism, and leverage cutting-edge technologies. In this week’s episode, Erin Shannon, CPA, a strategic initiatives leader for Deloitte’s Audit & Assurance business, shares how her team is driving change within Deloitte and the audit profession by identifying trends that are re-shaping the auditor’s role, employing technologies that are changing the ways audit services are delivered, and onboarding talent that has the skills needed for audit’s future.


22 Nov 2019

Rank #12

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Beyond bias: Bringing behavioral science to hiring decisions

One bread-and-butter HR function—Talent Acquisition—has seen an explosion in tech tools designed to help source, recruit, and hire the right people faster. But too often, either the human factor gets in the way of sound decision-making or the technology itself lets biases creep in. Join us as our guest, Kate Glazebook, CEO and Co-Founder at Applied, discusses the many, often surprising, ways bias keeps organizations from making the best hiring decisions and how behavioral science is helping them battle back.


1 Aug 2019

Rank #13

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Automation and robots—Is your workforce ready?

Is it humans versus machines? Or are the machines simply part of an evolution that will dictate the human skills needed in the workplace? Proactive organizations are rethinking work architecture to maximize the value of both humans and machines by organizing work more effectively. Joining us this episode is Tom Malone, author of Superminds: The Surprising Power of People and Computers Thinking Together. Tom talks to us about how leaders can unlock the collective intelligence of their organization’s supermind, along with the effectiveness and consequences of doing so. He also shares how leaders can cultivate the skills that will become increasingly important for people, how to ensure readiness as automation and robotics increase in the workplace, and more.


13 Sep 2019

Rank #14

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Calm learning: Minimal distraction, maximum performance

You may have heard of “calm technology”—the idea that technology should capture one’s attention only in the periphery, with minimal invasive disruptions. But what happens when the concept is applied to learning? In this week’s episode, we look at calm learning through two lenses, the individual and the organizational. Laurie Cameron, author of “The Mindful Day: Practical Ways to Find Focus, Calm, and Joy,” discusses practical tips for creating calm learning conditions that can help us thrive in a variety of work environments. Our Deloitte Roundtable Panel keeps the conversation going by exploring the techniques and technologies organizations can use to bring calm learning into the “flow of work”—to boost performance and drive new opportunities.


26 Mar 2020

Rank #15

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Unlocking M&A talent value: It’s all about rewards

Mergers and acquisitions come with their fair share of challenges—especially during the integration phase. The promise of new talent pools may seem crystal clear during negotiations, but creating a cohesive organizational culture is not so straightforward in practice. How can leaders of merged companies architect reward programs that engage and retain employees? Our guest for this episode is Ben Jackson, the assistant vice president of Health & Welfare Benefits Operations for AT&T.


9 Aug 2019

Rank #16

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By us, for us: Creating meaning at work for military spouses

Work/life balance has been a long-sought-after goal of many workers. However, research shows a paradigm shift, where the most important factor to employee satisfaction may be the work itself. Today, employees are seeking a sense of meaning and belonging in their day-to-day lives, and they’re looking for those qualities on the job. Our guests for this episode are Cassandra Sullivan and Quiana Downie, co-founders of Deloitte’s Military Spouse Initiative (MSI). Join Cassandra and Quiana as they describe how the MSI provides purpose and empowers military spouses to own their careers in the midst of unpredictable changes. They’ll share the challenges they faced on their own journeys and talk about their inspiration for creating the MSI. They’ll also discuss what they learned from building a program from the bottom-up and how the experience has impacted their relationship with Deloitte.


20 Sep 2019

Rank #17

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Adaptive space: Leveraging networks to drive agility

Why are some organizations able to respond and adapt to disruption while others aren’t? How can social networks and teams influence leaders and help an organization become more agile? Learn about the challenges and benefits of social networks within an organization for both leaders and the workforce. In this episode, we welcome Michael Arena, former chief talent officer for General Motors, and now VP of talent for Amazon. Michael will talk about his book, Adaptive Space, including what he calls the four D's—discovery, development, diffusion, and disruption. He’ll also discuss the research that informs his thoughts on how social networks within an organization can create micro-movements to influence an organization’s macro strategies.


6 Sep 2019

Rank #18

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Back to school: Preparing for the future of learning

Learning was rated the top challenge in Deloitte’s 2019 Global Human Capital Trends Report. How are universities aligning their curriculums with the learning needs of the future workforce? How are organizations reinventing their learning and development approach to promote learning in the flow of work? During this week’s episode, we explore these questions and more. We’re joined by Prashant Malaviya, senior associate dean of MBA programs and associate professor of marketing at Georgetown University. Later in the episode, you’ll hear from Amy Titus, who leads Deloitte’s Government and Public Services Learning Solutions practice, and Erin Clark, a managing director in Deloitte’s Human Capital practice who focuses on learning.


13 Dec 2019

Rank #19

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Being digital

Staying ahead of the digital curve requires new ways of thinking and doing—it’s as much about mind-set as it is about the latest technology. And it’s more than making incremental improvements: It’s time to think and act big! We’re joined by Dr. Reza Moussavian, senior vice president of the HR division “Digital & Innovation” at Deutsche Telekom, who will tell us how an enterprise-wide digital transformation and adopting a digital mind-set has infused innovation throughout the company’s culture.


25 Jan 2019

Rank #20