Ranked #1
S01 Ep.13: Deepak Kumar, Aryaka Networks - Putting Your Best Foot Forward in Customer Onboarding
S01 Ep.13: Deepak Kumar, Aryaka Networks - Putting Your Best Foot Forward in Customer Onboarding
In this episode, we talk to Deepak Kumar, Chief Customer Officer, Aryaka Networks. Deepak has worked over two decades in... Read more
7 Jun 2021
•
50mins
Ranked #2
S01 Ep. 12: Rethinking Your Kickoffs With The Partnership Kickoff Model - Kristi Faltorusso, VP - Customer Success @ ClientSuccess
S01 Ep. 12: Rethinking Your Kickoffs With The Partnership Kickoff Model - Kristi Faltorusso, VP - Customer Success @ ClientSuccess
In this episode, we have Kristi Faltorusso, VP - Customer Success at Client Success. She was named one of the Top 25 CS ... Read more
17 May 2021
•
29mins
Ranked #3
S01 Ep. 11: Leading a Customer Success Team Through A Transition - Michael Hurley, Infor
S01 Ep. 11: Leading a Customer Success Team Through A Transition - Michael Hurley, Infor
In Episode 11, Michael Hurley, Customer Success Manager at Infor, talks to us about helping your customer success team t... Read more
7 May 2021
•
30mins
Ranked #4
S01 Ep. 10: Customer Education - The Missing Link in Onboarding Success - Bill Cushard, ServiceRocket
S01 Ep. 10: Customer Education - The Missing Link in Onboarding Success - Bill Cushard, ServiceRocket
In Episode 10, we have Bill Cushard, General Manager, ServiceRocket. He is a customer education expert and has spent mos... Read more
30 Apr 2021
•
56mins
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Ranked #5
S01 Ep. 09: Nailing Implementations the Gainsight Way - Sridhar Gollapalli & Sudheer Sharma Goda
S01 Ep. 09: Nailing Implementations the Gainsight Way - Sridhar Gollapalli & Sudheer Sharma Goda
In this episode, we have Sridhar Gollapalli (VP - Customer Success) and Sudheer Sharma Goda (Director of Professional Se... Read more
22 Apr 2021
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45mins
Ranked #6
S01 Ep.08: Assaf Barnir, Netomi: Sales as a Multiplier of Customer Success
S01 Ep.08: Assaf Barnir, Netomi: Sales as a Multiplier of Customer Success
In this episode, we have Assaf Barnir, VP of Customer Success at Netomi. Assaf has worked in the software space with the... Read more
19 Apr 2021
•
47mins
Ranked #7
S01 Ep. 07: S01 Ep.07: Packaging your services and creating the right offering for your customers - Chitra Madhwacharyula, Couchbase
S01 Ep. 07: S01 Ep.07: Packaging your services and creating the right offering for your customers - Chitra Madhwacharyula, Couchbase
In this episode, Chitra Madhwacharyula, Head of Customer Success at Couchbase, talks to us about creating the right offe... Read more
12 Apr 2021
•
32mins
Ranked #8
S01 Ep. 06: Creating Wins With the FVD Framework - Irit Eizips, CSM Practice
S01 Ep. 06: Creating Wins With the FVD Framework - Irit Eizips, CSM Practice
Irit Eizips, CEO of CSM Practice, one of the world's leading consultants on customer success practice, talks to us about... Read more
10 Apr 2021
•
39mins
Ranked #9
S01 Ep. 05: Cracking The Enterprise Code - Vishal Rana, Snapdocs
S01 Ep. 05: Cracking The Enterprise Code - Vishal Rana, Snapdocs
Is your customer onboarding process enterprise-ready? In this episode, Vishal Rana, VP - Customer Success at Snapdocs, t... Read more
25 Mar 2021
•
44mins
Ranked #10
S01 Ep. 04: Mike Sasaki & Rachel Jugai on Looking at Escalations as Opportunities
S01 Ep. 04: Mike Sasaki & Rachel Jugai on Looking at Escalations as Opportunities
We spoke to Mike Sasaki and Rachel Jugai, who are currently colleagues in the Customer Success division at Mitek systems... Read more
15 Mar 2021
•
47mins
