Gartner’s Customer Service experts will push the boundaries and challenge the conventional wisdom of customer service in this fast-paced and data-driven podcast focused on all things customer service.
The Future of Work From Home Strategy with Pete Slease and Sarah Dibble
The work from home “new normal” may have already arrived, so how can service and support leaders get their strategy right? This podcast will examine the mistakes that were already made in setting up a work from home function, and how leaders should be spending their investments and energy on improvement projects to build a foundation upon which a sturdy work from home strategy can be built to last into the future. Run time: 31:04.
5 Oct 2020