Cover image of The CX Tipping Point™

The CX Tipping Point™

The CX Tipping Point™ Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best... Read more

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Ranked #1

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EP 21 - Granicus: Leveraging Subscription Data to Understand Your Customers

EP 21 - Granicus: Leveraging Subscription Data to Understand Your Customers

When did you last receive an e-mail from a government agency? What about a text message? Was it relevant? Timely? Did it... Read more

12 Jul 2022

59mins

Ranked #2

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EP 20 - Kshemendra Paul: Customer Experience: Unlocking the Power of Data

EP 20 - Kshemendra Paul: Customer Experience: Unlocking the Power of Data

In this episode of The CX Tipping Point, Martha Dorris spoke with Kshemendra Paul, the Chief Data Officer at the Departm... Read more

14 Jun 2022

47mins

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Ranked #3

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EP 19 - Dr. Liz Herman: Knowledge Management: The Secret Ingredient to Delivering an Omnichannel Experience

EP 19 - Dr. Liz Herman: Knowledge Management: The Secret Ingredient to Delivering an Omnichannel Experience

In this episode of “The CX Tipping Point Podcast,” Martha Dorris talked with Dr. Liz Herman, a knowledge management expe... Read more

16 May 2022

41mins

Ranked #4

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SPECIAL EDITION | EP 18: Lessons Learned from the Federal Government's Leading Customer Experience Leaders

SPECIAL EDITION | EP 18: Lessons Learned from the Federal Government's Leading Customer Experience Leaders

In this episode of “The CX Tipping Point Podcast,” Martha Dorris spoke with leaders of High Impact Service Providers and... Read more

2 May 2022

1hr 59mins

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Ranked #5

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EP 17 - Wendy Bhagat: Improving and Simplifying the Federal Student Aid Process

EP 17 - Wendy Bhagat: Improving and Simplifying the Federal Student Aid Process

In this episode of “The CX Tipping Point” Podcast, Martha Dorris spoke with Wendy Bhagat, the Director of Product Market... Read more

11 Apr 2022

50mins

Ranked #6

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EP 16 - Airis McCottry Gill: How Employee Experience at the VA Impacts the Veterans’ Experience

EP 16 - Airis McCottry Gill: How Employee Experience at the VA Impacts the Veterans’ Experience

In this episode of “The CX Tipping Point Podcast,” Martha Dorris speaks with Airis McCottry Gill, who is the Executive D... Read more

14 Mar 2022

49mins

Ranked #7

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EP 15 - Ken Corbin: Transforming the Taxpayer Experience

EP 15 - Ken Corbin: Transforming the Taxpayer Experience

In this episode of The CX Tipping Point Podcast, Martha Dorris talks with Ken Corbin, the Commissioner of the Wage and I... Read more

7 Feb 2022

49mins

Ranked #8

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EP 14 - Simchah Suveyke-Bogin: Implementing Customer Experience at the Department of Agriculture

EP 14 - Simchah Suveyke-Bogin: Implementing Customer Experience at the Department of Agriculture

 In this episode of The CX Tipping Point Podcast, Martha Dorris talked with Simchah Suveyke-Bogin, the Chief Customer Ex... Read more

10 Jan 2022

53mins

Ranked #9

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EP 13 - Reflections on GovCX in 2021

EP 13 - Reflections on GovCX in 2021

Welcome to the 13th episode of The CX Tipping Point Podcast!In this episode, Martha Dorris and a panel of customer exper... Read more

13 Dec 2021

1hr 22mins

Ranked #10

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EP 12 - Scott Weiss: Perspectives of GovCX & Innovation from a Former White House Presidential Innovation Fellow

EP 12 - Scott Weiss: Perspectives of GovCX & Innovation from a Former White House Presidential Innovation Fellow

In this episode of “The CX Tipping Point Podcast,” Martha Dorris speaks with Scott Weiss, formerly a White House Preside... Read more

8 Nov 2021

50mins

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