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Customer Management IQ

Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer communications within the Cus... Read more

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Ranked #1

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Interview with Brian Vellmure Talks About CRM Evolution, Enterprise 2.0 and A New Social Landscape

Interview with Brian Vellmure Talks About CRM Evolution, Enterprise 2.0 and A New Social Landscape

Interview with Brian Vellmure, Business Strategist, CRM Specialist, Profit Driver, Problem Solver and speaker at CRM Evo... Read more

30 Jun 2010

28mins

Ranked #2

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Interview with Esteban Kolsky, Social CRM Consultant, Strategist, Thinker and Blogger

Interview with Esteban Kolsky, Social CRM Consultant, Strategist, Thinker and Blogger

Former Gartner Analyst Esteban Kolsky addresses key learnings in social CRM in addition to misconceptions about Enterpri... Read more

25 Jun 2010

26mins

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Ranked #3

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Interview with Milan Katz, Director of the Contact Center at Unity Healthcare

Interview with Milan Katz, Director of the Contact Center at Unity Healthcare

Listen in on this interview for a sneak peak of Katz' session at the International Contact Center Exchange Conference in... Read more

25 Jun 2010

22mins

Ranked #4

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Interview with Andrew Hull of RightNow Technologies

Interview with Andrew Hull of RightNow Technologies

In this interview Andrew Hull talks about the importance of the multi-channel customer experience. He will share case st... Read more

22 Jun 2010

21mins

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Ranked #5

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Interview with John Jantsch, Author of The Referral Engine

Interview with John Jantsch, Author of The Referral Engine

Interview with John Jantsch, author of The Referral Engine. In his book THE REFERRAL ENGINE: Teaching Your Business to M... Read more

22 Jun 2010

24mins

Ranked #6

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Interview with David Vap, Chief Solutions Officer, RightNow Technologies

Interview with David Vap, Chief Solutions Officer, RightNow Technologies

In this interview with David Vap, Chief Solutions Officer of RightNow, we address new and exciting contact center techno... Read more

10 Jun 2010

21mins

Ranked #7

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Interview with Michael Thomas of Engagement

Interview with Michael Thomas of Engagement

Michael Thomas, Principal of Effective Engagements, talks with Customer Management IQ about social business strategy and... Read more

3 Jun 2010

31mins

Ranked #8

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Interview with Ngenera's Lauren Hall-Stigerts on Social CRM

Interview with Ngenera's Lauren Hall-Stigerts on Social CRM

In this interview Lauren Hall-Stigerts talks with Customer Management IQ about some of the exciting software and technol... Read more

2 Jun 2010

16mins

Ranked #9

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Interview with Daniel Ziv SEM, Verint

Interview with Daniel Ziv SEM, Verint

Interview with social media guru Daniel Ziv on social business strategy and how it impacts the contact center.

19 May 2010

23mins

Ranked #10

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Interview with Shannon O'Connor, VP Strategy, Verint Solutions

Interview with Shannon O'Connor, VP Strategy, Verint Solutions

In this interview find out how you need to be leveraging VOC in your contact center with Shannon O'Connor, Regional Vice... Read more

18 May 2010

56mins

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