Interview with Brian Vellmure Talks About CRM Evolution, Enterprise 2.0 and A New Social Landscape
Interview with Brian Vellmure, Business Strategist, CRM Specialist, Profit Driver, Problem Solver and speaker at CRM Evolution, August 2nd-4th in New York City. Tune into this podcast for a sneak peak on Vellmure's program and what the CRM crystal ball holds for our industry.
30 Jun 2010
Interview with Esteban Kolsky, Social CRM Consultant, Strategist, Thinker and Blogger
Former Gartner Analyst Esteban Kolsky addresses key learnings in social CRM in addition to misconceptions about Enterprise 2.0, social media and customer management.
25 Jun 2010
Interview with Milan Katz, Director of the Contact Center at Unity Healthcare
Listen in on this interview for a sneak peak of Katz' session at the International Contact Center Exchange Conference in Miami this October!
25 Jun 2010
Interview with Andrew Hull of RightNow Technologies
In this interview Andrew Hull talks about the importance of the multi-channel customer experience. He will share case studies with us from Match.com and MySpace.
22 Jun 2010
Most Popular Podcasts
Interview with John Jantsch, Author of The Referral Engine
Interview with John Jantsch, author of The Referral Engine. In his book THE REFERRAL ENGINE: Teaching Your Business to Market Itself (Portfolio), marketing expert John Jantsch offers practical ways to harness the power of referrals for a steady flow of new customers. In this podcast Jantsch explores how the Referral Engine can drive businesses from your own network, and keep new customers coming back for more.
22 Jun 2010
Interview with David Vap, Chief Solutions Officer, RightNow Technologies
In this interview with David Vap, Chief Solutions Officer of RightNow, we address new and exciting contact center technologies. RightNow is a provider of Cloud Based CX Software solutions that improve customer experience. Hear about why RightNow is focusing on mobile and social technologies and what's in store for 2010.
10 Jun 2010
Interview with Michael Thomas of Engagement
Michael Thomas, Principal of Effective Engagements, talks with Customer Management IQ about social business strategy and why CRM is the most exciting technology space today. Michael is a well established authority on CRM (Customer Relationship Management) and Social CRM strategies and best practices. Michael is also known for his understanding of the Social and Mobile audience and how to engage this group on their terms.Effective Engagements is a Social CRM Consultancy promotional company and Director of Social CRM Strategies with Social Strategy1, a managed social media monitoring and strategy solution.His expertise in CRM and Social Media has given him great insights into Social CRM strategies and assisting companies extend their current CRM strategies to the Social CRM realm. He was named one of the Rockstars of Social CRM by the Social Media Listening Platform solutions Radian6 and serves on their Social CRM Leadership Council.
3 Jun 2010
Interview with Ngenera's Lauren Hall-Stigerts on Social CRM
In this interview Lauren Hall-Stigerts talks with Customer Management IQ about some of the exciting software and technology developments from Ngenera and other key learnings from the Social CRM Summit in Atlanta this year.
2 Jun 2010
Interview with Daniel Ziv SEM, Verint
Interview with social media guru Daniel Ziv on social business strategy and how it impacts the contact center.
19 May 2010
Interview with Shannon O'Connor, VP Strategy, Verint Solutions
In this interview find out how you need to be leveraging VOC in your contact center with Shannon O'Connor, Regional Vice President, with Verint Solutions, a leading provider of Actionable Intelligence® solutions and services for enterprise workforce optimization and security intelligence. O'Connor answers your pressing call center technology questions!
18 May 2010