Business operations

How outsourcing can reduce costs and the importance of teamwork

BMI Baby: Outsourcing and cost management

Looking at the operations of budget airline BMI baby.

BMI Baby: business model

Managing a general practice in the UK and the importance of a business approach within the NHS

Elm Surgery: a surgery as a small business

The response of the doctors' surgery to greater demands from their patients

Elm Sugery: Staffing

Utilising staff feedback to improve the doctors' surgery

Elm Surgery: Measuring and maintaining performance

Fullers: A traditional brewery using modern operational management systems

Fuller's Brewery: Introduction

The day to day management of the brewery and the challenges it presents

Fuller's brewery: Management

The importance of operations management to business and how the principals remain the same regardless of the business involved

Introducing the case studies

The importance of good operations managers in all industries and services

Summing up the case studies

This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: delivering value.

Behind the scenes at the Vue cinema complex to see operations management in practice

Vue: The right film at the right time

Maximising profits and customer satisfaction and minimising loss. Vue uses a balance scorecard system to assess its performance

Vue: The balance scorecard

How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion

Vue: Peak-time perfect

Business operations - for iPad/Mac/PC

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