Ranked #1
Emily O'Reilly: What it takes to be an effective ombudsman
Emily O'Reilly: What it takes to be an effective ombudsman
Parliamentary and Health Service Ombudsman, Rob Behrens, in conversation with European Ombudsman, Emily O’Reilly. An awa... Read more
22 Jun 2018
•
35mins
Ranked #2
Jenna Brown: Being an Ombuds across borders
Jenna Brown: Being an Ombuds across borders
Rob Behrens talks to Jenna Brown, Ombuds at the University of Denver and founder member of the European Network of Ombud... Read more
5 Apr 2019
•
25mins
Ranked #3
Claire Murdoch: Driving improvements in NHS mental health care
Claire Murdoch: Driving improvements in NHS mental health care
Rob Behrens talks to Claire Murdoch, Chief Executive of the Central and North West London NHS Foundation Trust and Natio... Read more
16 Nov 2018
•
52mins
Ranked #4
Sir Liam Donaldson: Avoiding the avoidable to improve the safety of NHS care
Sir Liam Donaldson: Avoiding the avoidable to improve the safety of NHS care
Former Chief Medical Officer and patient safety expert Sir Liam Donaldson delivers his presentation on avoidable deaths ... Read more
22 Feb 2019
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1hr 32mins
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Ranked #5
Rachel Power: Putting patients at the heart of NHS care
Rachel Power: Putting patients at the heart of NHS care
Rachel Power, CEO of the Patients Association, talks to Rob Behrens about the importance of listening to patients, and m... Read more
14 Oct 2019
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24mins
Ranked #6
Rebecca Hilsenrath: Human rights challenges and opportunities
Rebecca Hilsenrath: Human rights challenges and opportunities
Rob Behrens talks to Chief Executive of the Equality and Human Rights Commission (EHRC) Rebecca Hilsenrath about how cur... Read more
10 Jan 2020
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34mins
Ranked #7
Rosemary Agnew: The benefits of being a Complaints Standards Authority
Rosemary Agnew: The benefits of being a Complaints Standards Authority
Rosemary Agnew, Scottish Public Services Ombudsman, tells Rob Behrens how a model complaints handling process can benefi... Read more
11 Nov 2019
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31mins
Ranked #8
Henrietta Hughes: The importance of speaking up in the NHS
Henrietta Hughes: The importance of speaking up in the NHS
Rob Behrens talks to Dr Henrietta Hughes, the National Guardian for the NHS. Dr Hughes explains how her career as a GP h... Read more
30 Nov 2018
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24mins
Ranked #9
Sarah Barclay: Approaches to mediation and dispute resolution
Sarah Barclay: Approaches to mediation and dispute resolution
Rob Behrens in conversation with Sarah Barclay, Founder of the Medical Mediation Foundation, Co-Director of the Evelina ... Read more
13 Apr 2018
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35mins
Ranked #10
Michael King: The challenges of being an Ombudsman: Operations, policy and reform
Michael King: The challenges of being an Ombudsman: Operations, policy and reform
Michael King, Local Government and Social Care Ombudsman, and Rob Behrens, Parliamentary and Health Service Ombudsman, d... Read more
16 Feb 2018
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37mins
