UVP 038: When pet owners complain about the prices
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss tackle a question from the mail bag. "How do I help my staff deal with clients who complain about the prices?" Learn more about Uncharted and join the community at www.unchartedvet.com!
2 Oct 2019
UVP 002: Why Are You So Special?
Is your vet practice special? Is it really? Why would anyone come to your clinic instead of the 4 others ones that are within 5 miles of you? That's what we're getting into on this episode. We're going to talk about WHY your practice is special, what differentiates you, what your brand is, what makes you stand out, AND how to get your staff to buy into that uniqueness so it shines for the world to see.Like this podcast? You might just love the Uncharted Veterinary Community. Learn more at www.unchartedvet.com
23 Jan 2019
UVP 004: How To Coach Your Veterinary Team
Have you ever worked with someone who has habits that are holding them and your practice back? Maybe someone who even recognizes they have a weakness or bad habit, but falls off the wagon when it comes to actually fixing that problem? Do you know how to coach that person to help them grow and develop? That's what this episode is all about!In this episode, Dr. Andy Roark, Dr. Dave Nicol, and practice manager extraordinaire Stephanie Goss break down how to talk to this person, how to get them to buy into their own growth, and how to hold them accountable. This episode is a follow-up to episode 001: Coach or Move On which was about whether you should coach or part ways with a struggling team member. If you don't know whether the team member in question can be saved, we'd recommend starting there.Our guest: Dr Dave Nicol has worked in senior leadership roles or owned some of the UK and Australia’s largest veterinary groups. He has published three books, hundreds of articles and speaks globally on how vets can develop high performing veterinary practices. Based in the UK, Dr Dave partners with individuals and businesses around the world to help them rapidly grow by harnessing the power of leadership, marketing and peopleLearn more about VetX here: https://www.drdavenicol.com/vetx-gradLike this podcast? You might just love the Uncharted Veterinary Community. Learn more at www.unchartedvet.com
6 Feb 2019
COS 001: Emotional Blackmail in Vet Medicine w Dr. Sarah Boston
This is the first episode of the Cone of Shame Show! We will be doing a pilot season here for the cone, with new episodes publishing on Sundays. Please let us know what you think by leaving an honest review of the Uncharted Veterinary Podcast on iTunes or by emailing us at firstname.lastname@example.orgToday's guest is Sarah Boston, DVM, DVSc, Dipl ACVS. She is an ACVS Founding Fellow of Surgical Oncology and an ACVS Founding Fellow Oral & Maxillofacial Surgery.Dr. Sarah Boston is a veterinary surgical oncologist practicing in the Toronto area. She is also an author and her memoir, Lucky Dog: How Being a Veterinarian Saved My Life was published by the House of Anansi Press in 2014. She has published numerous scientific articles and book chapters, some of them good. She is the co-creator of the satirical online veterinary newspaper The Cageliner and an amateur stand up comedian. You can follow her on Twitter @drsarahboston or Instagram drsarahboston
28 Jul 2019
Most Popular Podcasts
UVP 035: What to Ask in a Job Interview
This week, on the Uncharted Veterinary Podcast... we take another email from our mail bag (which looks conspicuously like an email inbox instead of a bag)! What do you ask during a job interview and why? Are phone interviews even worth it?? Dr. Andy Roark and the fabulous Stephanie Goss tackle the question as only they can. If you have a question or predicament for Andy and Stephanie, email them at email@example.com!
11 Sep 2019
UVP 018: New Manager Mutiny
Dr. Andy Roark and practice management oracle Stephanie Goss sit down to answer an email from our mail bag. Our writer has a new manager in her practice who is shaking things up and making changes. After 2 weeks, the staff is about to mutiny. HELP! What should we do???Our hosts talk through HOW a new manager can come into a practice and be successful, and then they circle back and give advice on digging out of the hole that's already been dug for our writer. If you love this advice and philosophy on practice, maybe you should be a part of the Uncharted Veterinary Community. Learn more at www.unchartedvet.com
15 May 2019
UVP 028: Dealing With Angry Clients
This week, Dr. Andy Roark and Stephanie Goss talk about how to handle angry clients. This episode is a "must-hear" for anyone who works with pet owners regularly.Join the Uncharted Veterinary Community today! www.unchartedvet.com
24 Jul 2019
UVP 052: When A Rockstar Tech Stops Being A Rockstar and Gets Negative
This week on the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss take a question on what to do when you have a team member who used to be positive and wonderful at their job... and now they are not. Get registered for Uncharted!! Head over to www.unchartedvet.com to learn all about it.
8 Jan 2020
UVP 049: I'm short-handed and can't hire staff!
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and the practice management goddess Stephanie Goss discuss what to do when you are losing technicians (for reasons outside your control), and you can't seem to hire anyone. If you are ready to join Uncharted? If so, head over to www.unchartedvet.com and get registered!Also, don't miss our new medical podcast! It's great for veterinarians and technicians - The Cone of Shame Veterinary Podcast!! Find it on iTunes, Soundcloud, or wherever you get your podcasts!
18 Dec 2019
UVP 042: Am I a good boss? How do I get honest feedback?
This week on the podcast, Dr. Andy Roark and practice management guru Stephanie Goss take a question from the mail bag. (firstname.lastname@example.org) A listener asks: "Am I a good boss? How do I get honest feedback from my team?"To try Betterhelp, you can use our promo code! Betterhelp.com/DrAndyRoarkIf you want to join the Uncharted community and/or the Uncharted Financial Master Class, head over to www.unchartedvet.com and get signed up!!
30 Oct 2019
UVP 051: Critical Conversations For People Who Hate Conflict
This week, Dr. Andy Roark and Practice Management Goddess Stephanie Goss discuss what to do when the thought of having a hard conversation gives you anxiety.Also, don't miss Dr. Andy Roark and Stephanie Goss teaching their 1-month strategic planning intensive course!! Join Uncharted today and you can be in the class when it starts next week. Don't miss out! Unchartedvet.comIf this podcast helps you, please please please write us an honest review on iTunes so others can find us. It really means the world to our whole team when people do this, so this is your chance to make our day!
1 Jan 2020
UVP 044: Handling Client Threats And Abusive Conversations
This week, Dr. Andy Roark and practice management goddess Stephanie Goss take a question from the mail bag - "How do I coach my boss, who is being abused and bullied by one of our clients??"If you're loving the podcast and are ready to join the Uncharted community, head over to www.unchartedvet.com and join us!! You will be glad you did.
13 Nov 2019
UVP 032: It's Lonely at the Top
In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss talk about the feelings of isolation that plague so many practice leaders. Whether you are a clinic owner, a practice manager, head technician, medical director, or lead CSR, if you have ever wondered if others who lead feel alone, this episode is for you.Love this podcast? You need to be in Uncharted! Head over to www.unchartedvet.com to get registered!
21 Aug 2019
UVP 050: It's Bad and the Boss Doesn't Care
In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss talk about what you can do when you are trying to make your practice better, and your boss doesn't seem to care. If you're feeling ignored or unappreciated, this episode is for you!Don't miss the Uncharted Strategic Planning Course!! Grab your Uncharted membership and get signed up! Head over to www.unchartedvet.com and get yourself a present.
25 Dec 2019
UVP 045: The Exam Room Time Vortex
In this episode of the Uncharted Veterinary Business Podcast, Dr. Andy Roark and the amazing Stephanie Goss talk about keeping your team on time when people don't seem to even see the clock.Tomorrow is the day!! Registration for the April Uncharted Conference will open to the public. Head over to www.unchartedvet.com to learn all about our conferences and to get registered!
20 Nov 2019
UVP 015: Why Can't We Just Ask For Help?
This week, Andy talks about his heroic experience overcoming a rollerskating accident, and Stephanie thoroughly enjoys mocking him. Then the duo discusses why we struggle so much to ask for help, even when people around us are willing and able to pitch in.
24 Apr 2019
UVP 023: The Staff Keeps Calling Out Sick
This week, Dr. Andy Roark and Stephanie Goss take a question from the inbox. What do we do when multiple staff members repeatedly call out sick?If you have questions for Andy and Stephanie, feel free to email them at email@example.comIf you're loving the podcast, maybe you should be part of the Uncharted Veterinary Community. Head over to www.UnchartedVet.com to learn more and get registered!
19 Jun 2019
BONUS: Emergency COVID-19 Planning for Your Practice
In this bonus episode of the Uncharted podcast:What should you be doing right now to prepare your clinic for, or deal with, COVID-19? Dr. Andy Roark and Stephanie Goss break it down into actionable steps. Want to join the Uncharted community? Head over to www.unchartedvet.com and get registered for an amazing year!
12 Mar 2020
UVP 019: When Doctors Can Break the Rules (But Techs Can't)
In this episode, Dr. Andy Roark and the one-and-only Stephanie Goss tackle a question from the mail bag: "Why is it okay for vets to break the rules when the techs can't???" Andy and Stephanie lay out why this happens and what can be done about it.If you are loving the Uncharted podcast, maybe you need to be in the Uncharted Veterinary Community! Head over to www.UnchartedVet.com to learn more.
22 May 2019
UVP 006: "Stop Doing That!" How To Give Feedback
Andy & Stephanie team up with "The Administrator" Mike Falconer to discuss one of the most vital skills anyone working in veterinary medicine can have: giving feedback. The gang discusses the old compliment-critique-compliment model of feedback (aka "the poop sandwich"), negative reinforcement, validation, temperature taking, "the mention," and how to talk to your co-workers and staff in a way that gets you heard.If you enjoy this podcast and/or the way we focus on building a great, supportive culture in veterinary clinics, then maybe you need to be a part of the Uncharted Veterinary Community. Learn more at www.Unchartedvet.comFor more on the feedback model: The Effective Manager (from Manager Tools) - https://www.amazon.com/Effective-Manager-Mark-Horstman-ebook/dp/B01H9E36OG/ref=sr_1_2?ie=UTF8&qid=1550592308&sr=8-2&keywords=the+effective+managerAbout our guest, Mike Falconer:Originally hailing from Scotland, and after a career in the entertainment lighting business, Mike is the Hospital Administrator for a 14-doctor veterinary practice in Las Vegas.A Hospital Administrator for 12 years, Mike also writes, speaks and consults on management, human resources, marketing, and social media. A Top Writer for 2018 on Quora, winner of the Founders Award from the Uncharted Veterinary Conference, and frequent poster to his own blog, Mike is also involved in various veterinary management, human resources, and marketing organizations. Mike supports retired Greyhound rescue and shares his home with and retired racer, Chip, a Russell Terrier Mix named Dapple, and an ancient lab mix, and rising Instagram star, called Jet. In his spare time, Mike is a voracious reader, consumer of film, and theater patron.He also spends far too much time, online, giving people a piece of his mind.
20 Feb 2019