Episode 4: Patient Experience 2020: Convenience vs. Quality
Featured Guests Jason Dupuis – Jason is the Chief Patient Experience Officer for PM Pediatrics. Prior to venturing into pediatric urgent care, Jason was the director of emergency and admitting services at Boston Children’s. He has a Masters in Healthcare Administration and is certified in lean/six sigma. Pat Dillingham – Pat is the Patient Experience Manager for PM Pediatrics. Previously, Pat spent years as the customer success manager for Athena Health. Megan Crandell, RN – Megan is a pediatric nurse who has spent almost two decades working in several different pediatric ED’s where she has helped lead several different change committees to improve efficiency and patient-centric care. As she occasionally works in pediatric urgent care, Megan offers perspective on the fundamental differences in approach, care, and barriers to optimizing the patient experience in both environments. Topic In this conversation, we delve deep into the patient perspective to dissect the true needs and wants of families when they seek acute care for illness or injury. Jason, Pat, and Megan compare ED to UC and explore the barriers to patient-centric care as clinicians balance acuity, quality, expectations, time, and space. Key Points Un-met wants vs. needs What families really expect Most common complaints in UC Strategies for customer service Balancing room management with time expectations Mis-diagnosis and progression of disease Increasingly time-sensitive consumer-base Contrasting expectations between traditional retail and medical retail The post Episode 4: Patient Experience 2020: Convenience vs. Quality appeared first on What The Puc Podcast.
4 Dec 2019
Episode 3: NP’s and PA’s and Doctor’s … oh my?
Featured Guests Eric Weinberg, MD FAAP – Dr. Weinberg is a pediatric emergency physician by training. He now works exclusively in pediatric urgent care where he directs several education initiatives for PM Pediatrics including the physician fellowship program, the PUCC conference, and learning technologies. Dr. Weinberg co-leads the AAP steering committee on Education for the Section of Urgent Care Medicine. Prior to working in pediatric urgent care, he spent 10 years working in the ED between NYU, Cornell, and Westchester medical center. Marisa Rodriguez, PA-C – Marisa has spent 10+ years working as a physician assistant in pediatric urgent care at PM Pediatrics. Marisa directs procedural education and oversees the 6-month PA fellowship program. Prior to working in pediatric urgent care, Marisa spent 5 years working in the ED taking care of both kids and adults. Jaclyn Spitzer, PNP – Jackie is a pediatric-nurse practitioner who oversees the NP fellowship program at PM Pediatrics. Jackie spent years as a pediatric ED nurse before completing her NP degree and specializing in pediatric urgent care. Topic In this conversation, Eric, Marisa, and Jackie step into the ring to duke out the real differences between physicians, NP’s, and PA’s working side-by-side in pediatric urgent care. Whereas some medical fields compartmentalize providers into different roles based on degree and training, this is not typical in urgent care where providers often work independently and in parallel regardless of degree…yet each brings unique perspective and experience to the care of children. Eric, Marisa, and Jackie will discuss the past, present, and future of advanced practice providers in pediatric urgent care. Key Points Experience vs. degree Differentiating training structures Titles and nomenclature Overcoming barriers and misconceptions Trends Gaps in training Resources Mentioned: Forbes Magazine (2017) – …………. The post Episode 3: NP’s and PA’s and Doctor’s … oh my? appeared first on What The Puc Podcast.
3 Dec 2019
Episode 2: Fact/Fiction in Pediatric Hand Trauma
Featured Guests Ryan Katz, MD – Dr. Katz is a world-renowned hand surgeon at MedStar Union Memorial Hospital in Baltimore, Maryland where he cares for children and adults. Union is one of the premier hand surgery facilities in the world. Dr. Katz specializes in reconstructive complex hand surgeries including toe-to-finger translocations and other techniques to create functional digits following trauma. Dr. Katz completed his general surgery and plastic surgery training at Johns Hopkins before completing his hand fellowship at Union Memorial Hospital. He completed his undergraduate training at Duke University and was phi beta kappa in his medical school class at the University of Maryland. Topic In this conversation, we debunk several myths and misconceptions in the care of pediatric hand injuries from the perspective of a leading hand surgeon. We talk about management strategies for common pediatric fractures, tendon injuries, nailbed disruption, and lacerations of the hand, as well as practice variation in splinting and procedural care. Dr. Katz differentiates emergencies vs. urgencies and how recognition and coordinated care with a hand specialist is often the most important management strategy for hand trauma. Key Points Palmar approach to digital nerve blocks Lidocaine with epinephrine in digits What’s important in managing phalanx fractures Management strategies for metacarpal fractures Recognizing tendon injuries Repairing nailbed injuries Deep hand infections Myths and misconceptions; variation in practice Urgency vs. emergency Animal bites The post Episode 2: Fact/Fiction in Pediatric Hand Trauma appeared first on What The Puc Podcast.
2 Dec 2019
Episode 1: the Dawn of Pediatric Urgent Care
Featured Guests: Jeff Schor, MD MBA MPH FAAP – Dr. Schor is a pediatric emergency physician. He completed his pediatrics residency and fellowship at Children’s National Medical Center and subsequently ran a pediatric ED in NY for 10 years before leaving the hospital to co-found PM Pediatrics in 2005. Dr. Schor oversees all clinical operations. Steve Katz, MBA – Steve is almost a pediatrician by-proxy after spending 15+ years working intimately in pediatric urgent care as a co-founder of PM Pediatrics. Steve received his MBA from Stanford and subsequently worked as a management consultant and in consumer products before entering health care where he oversees all nonclinical operations of the business. Topic: In this conversation, Jeff and Steve highlight the formation and evolution of pediatric urgent care. What started as a friendship in college blossomed into an ideal partnership among two true innovators who bridged their divergent expertise with a common vision to build something great. Key Points: Taking risk Balancing quality with patient-centric care Overcoming barriers Investing in growth Lessons learned Trends in retail The post Episode 1: the Dawn of Pediatric Urgent Care appeared first on What The Puc Podcast.
1 Dec 2019
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