46. Transforming Customer Experience Through Mystery Shopping
46. Transforming Customer Experience Through Mystery Shopping
You've probably heard about mystery shopping as it's been a valuable market research tactic for a long time. Yet, there ... Read more
9 Jul 2022
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31mins
45. Winning On Purpose and Measurements of Success with Fred Reichheld
45. Winning On Purpose and Measurements of Success with Fred Reichheld
Thousands of companies around the world have adopted the Net Promoter System (NPS) since its conception two decades ago ... Read more
25 Jun 2022
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32mins
44. Recruiting & Hiring Best Practices For Customer Success
44. Recruiting & Hiring Best Practices For Customer Success
As we live in the 'great reflection' or 'resignation' or whatever you call it… people have options. As an employer, it's... Read more
18 Jun 2022
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31mins
43. Improving Customer Journeys With Employees As Heroes with Ian Golding
43. Improving Customer Journeys With Employees As Heroes with Ian Golding
What's the value of mapping out your customer journey? How do you get CEOs and company leaders to care more about custom... Read more
12 Jun 2022
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39mins
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42. The Power Of Influencers To Get New Customers with Neal Schaffer
42. The Power Of Influencers To Get New Customers with Neal Schaffer
Attracting new customers is getting harder due to disrupting trends, such as declining television viewership, growing so... Read more
31 May 2022
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30mins
41. Doing Customer Experience Right Through Content marketing
41. Doing Customer Experience Right Through Content marketing
How can you keep your business at the forefront of peoples' minds when it's time to buy what you sell? The answer is thr... Read more
28 May 2022
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30mins
40. Making Your Brand Tattoo-Worthy with Jim Knight
40. Making Your Brand Tattoo-Worthy with Jim Knight
Is your brand tattoo-worthy? Do you provide an awesome experience whereby people have a love affair with you so much tha... Read more
25 May 2022
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35mins
39. Breaking Silos and Harnessing Data to Improve Customer Experiences with Celia Fleischaker
39. Breaking Silos and Harnessing Data to Improve Customer Experiences with Celia Fleischaker
How can you gain better relationships across channels – from marketing and sales to customer care and support? What are ... Read more
16 May 2022
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28mins
38. Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences with Adrian Swinscoe
38. Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences with Adrian Swinscoe
How does blockchain and related technology impact customer experiences? How best to pivot strategies around customer ser... Read more
6 May 2022
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31mins
37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart
37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart
What does employee engagement really mean? How do you prevent a toxic work environment, and bad bosses from rising the r... Read more
29 Apr 2022
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34mins
