Communication in health and social care - Audio

A short introduction to this album

Using two locations in the West Midlands, interpersonal relations are analysed in the context of everyday working practice, providing a unique look at intercommunication between agencies.

The central aspect of many social and healthcare initiatives is the patient, and this section discusses in detail the ways in which effective communication is ensured.

Issues of communication and confidentiality are paramount in child protection services, but has this caused a culture of blame in the service? An independent reviewer discusses this difficult issue.

Roger Priestly has suffered with MS for twenty-five years. He has ensured the necessary services for his needs are available. He discusses his own reactions to the system, and how he has learnt to cope.

This lively section presents three dramatised scenes set in a care home for elderly residents. The scenes analyse residential care from multiple viewpoints.

The casualty ward of any hospital is a place of extreme emotion for patients and staff alike. Three A&E nurses explain how they cope in such an intense emotional environment.

Service users and care workers highlight the ways in which specific communication skills can develop performance and recovery.