Ranked #1
How to Deliver Omnichannel Experience in the Car Industry, Aymen Ismail
How to Deliver Omnichannel Experience in the Car Industry, Aymen Ismail
Aymen Ismail, Head of Customer Engagement Solutions at smart Europe GmbH, says customer journey should be effortless and... Read more
4 Jul 2022
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31mins
Ranked #2
The Power of Words, With Harry Ashbridge
The Power of Words, With Harry Ashbridge
In the world of online, written language is one of the most important types of communication. In today’s episode, Greg a... Read more
13 Jun 2022
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43mins
Ranked #3
How Do Public Sector Workers Perceive AI? With Dr Stephen Jeffares
How Do Public Sector Workers Perceive AI? With Dr Stephen Jeffares
What is the future of work? How will AI impact frontline workers in the public sector? Dr Stephen Jeffares from the Univ... Read more
25 May 2022
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23mins
Ranked #4
How to Lead in Times of Crisis, With Meridith Elliott Powell
How to Lead in Times of Crisis, With Meridith Elliott Powell
War, inflation, energy bills, labour shortage… How do we deal with all of this? Leadership expert Meridith Elliott Powel... Read more
9 May 2022
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27mins
Ranked #5
How Is VR Transforming Patient Experience? With Denise Silber
How Is VR Transforming Patient Experience? With Denise Silber
In 2019 researchers at UCLA found that medical students who received VR training managed to repair a bone fracture 20% f... Read more
26 Apr 2022
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28mins
Ranked #6
The Impact of Conversational AI on CX & the Workforce Crisis, With Rob Carpenter
The Impact of Conversational AI on CX & the Workforce Crisis, With Rob Carpenter
The global workforce crisis is real and huge. Rob Carpenter, Founder & CEO of Valyant AI talks to Greg and Valentina... Read more
11 Apr 2022
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28mins
Ranked #7
Uncovering CX Challenges in the Automotive Industry, With Daniel Haas
Uncovering CX Challenges in the Automotive Industry, With Daniel Haas
Daniel Hass, Senior Manager of Digital Experience at Toyota Motor Europe, uncovers some of the most burning CX challenge... Read more
21 Mar 2022
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34mins
Ranked #8
What Is the Future of Patient Experience? With Maneesh Juneja
What Is the Future of Patient Experience? With Maneesh Juneja
Maneesh Juneja is a Digital Health Futurist who has dedicated his entire career to studying and utilising emerging techn... Read more
7 Mar 2022
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37mins
Ranked #9
How to Apply Storytelling in User Experience, With Chris Ashby
How to Apply Storytelling in User Experience, With Chris Ashby
Chris Ashby is a founder of a UX agency called We Are Heroes that offers a unique approach to designing user experience.... Read more
21 Feb 2022
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28mins
Ranked #10
How to Achieve Customer Experience Excellence in 7 Steps, With Crystal D’Cunha
How to Achieve Customer Experience Excellence in 7 Steps, With Crystal D’Cunha
Crystal D'Cunha, award-winning customer experience leadership coach, Chief Experience Officer at The Inside View, Inc., ... Read more
7 Feb 2022
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21mins