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Pharmacy Business and Career Network Podcast

Welcome to the Pharmacy Business & Career Network Podcast, brought to you by the Pharmacy Guild of Australia. Focussing on pharmacy management and ownership, the PBCN podcast supports the improvement and growth of your business performance with insights and advice from a range of industry professionals.The PBCN Podcast; supporting your journey every step of the way.

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PBCN Podcast - Business Management with Friendlies Pharmacy Busselton

Friendlies Pharmacy, in Busselton, WA, provides every service that is available in the pharmacy industry, so you can imagine the complexity of the management systems that need to not only support the delivery and management of those services but do it the right way and efficiently. Add to that, the complexity of integrating all those services to the customer and to each other. For example, flu vaccinations may flow into a health check which may flow into a weight loss program which may flow into sleep apnoea Friendlies Pharmacy, Busleton, realised that not only are the management systems to support integrated services important but so is the space needed to deliver them effectively. In this episode, you’ll hear from one of the owners of Friendlies Pharmacy, Busselton, WA. You’ll go behind the scenes and hear not just about their success but also some of the challenges. Ultimately though, after winning the 2018 Business Management award, that journey has been a huge success and real validation for the team for all their hard work and the changes they’ve implemented over the years.See omnystudio.com/listener for privacy information.


27 Jun 2018

Rank #1

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PBCN Podcast - Grow Your Pharmacy Business with Ashley Smith

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4 Nov 2018

Rank #2

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PBCN Podcast - Developing Leaders in Community Pharmacy - Jessica Hsiao and Lauren Haworth

The pace of change in health care is rapid, but perhaps no sector is experiencing evolution as quickly as the field of community pharmacy. Community pharmacists are integral members of a patient’s healthcare team, focused on ensuring individualised health outcomes for patients through a combination of medicines supply, management, safety, support, and advice, working in collaboration with other health professionals. Early career pharmacists play an integral role in the future direction of community pharmacy and today we speak to two young leaders of the industry about their experiences and aspirations for the future First, we hear from Jess Hsiao, who is a 5th year pharmacy and pharmaceutical science student at the University of South Australia. Jess is the National Australian Pharmacy Students' Association (NAPSA) President and in the role she strives to strengthen NAPSA’s relationship with industry bodies and build on the foundations paved by previous boards. Also joining us is Lauren Haworth. Lauren is an Early Career Pharmacist with a demonstrated history of experience in the pharmaceutical industry, especially while leading the National Students Association. Lauren is skilled in Professional Pharmacy Services, Communication, Event Management, and Public Speaking and most of all, is passionate about equal healthcare for all.See omnystudio.com/listener for privacy information.


27 Jan 2019

Rank #3

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PBCN Podcast - Innovation in Pharmacies - Rod Hattch - Wisdom Learning

Every business has to change, update and innovate in order to survive and thrive. Your pharmacy is no exception. Instituting change is difficult, especially when you get set in a routine. Whether it’s too expensive, you don’t have the time, or you like the way things have always been done, it’s not hard to find excuses to keep doing what you’re doing. In order for your business to grow, you have to continue to change and develop. Implementing innovative ideas benefits everyone, including your patients, employees and your business. Today we speak with Rod Hattch, CEO of Wisdom Learning about just what innovation is, the drivers and barriers to implementation and how to set the culture within your business to foster innovationSee omnystudio.com/listener for privacy information.


10 Feb 2019

Rank #4

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Building Your Career in Community Pharmacy with Liam Murphy, the Roaming Pharmacist - Ep 31

We focus on building your career in community pharmacy and look at some of the lesser-known opportunities that are available within community pharmacy as we speak with the Roaming Pharmacist - Liam Murphy. Liam will take us through how his career as a community pharmacist has not only provided him some amazing career growth experiences but also supported the Australian dream of absolute work-life balance. Liam talks us through the opportunities, challenges and the benefits of working in community pharmacy, having worked in rural and remote areas in Australia, building collaborative relationships with other health professionals, and how to build a valued community pharmacy career using these experiences.See omnystudio.com/listener for privacy information.


6 Oct 2019

Rank #5

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PBCN Podcast - Buying and Selling Pharmacies with Natalie Sirianni

Working for yourself or owning your own successful business is something a lot of people dream about. A fair few people end up realising that dream. The thought of owning your own pharmacy can be very attractive but, if you are going to make a success of it, you need to ensure that you purchase the right type of pharmacy business and that requires a lot of pre-sale ground work. Conversely, if you already own your own pharmacy business, then the time will come when you will want to sell it. No doubt, you would have put a lot of blood, sweat, and tears into building a successful business that you are rightly proud of. So, you’ll want a great price. Whether you are looking to own your own pharmacy one day, or a sale is on the horizon, you’ll gain a lot from our guest on this episode, a Business Broker who specialises in pharmacy, Natalie Sirriani, from Attain. Natalie has over twelve years’ experience working in pharmacy valuation, research, management consulting and business broking. Natalie aims to provide pharmacy owners, and aspiring owners, with the highest level of service during the process of buying and selling a pharmacy. Her knowledge, commitment and professionalism, combined with the experience of the Attain team, have led to many successful pharmacy business sales over the years.See omnystudio.com/listener for privacy information.


6 Oct 2018

Rank #6

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Rural Pharmacy – It’s Not Just a Job, It’s a Lifestyle - Lucy Walker

Lucy Walker, owner of Terry White Chemart Goondiwindi was recognised as the 2017 winner of the community engagement category for the Pharamcay Guild  of Australia Pharmacy of the Year and went on to also win the overall Pharmacy of the Year in 2017. In thsi episode, Lucy discusses how community pharamcy, in rural communities is not just a job but, instead, a lifestyle.See omnystudio.com/listener for privacy information.


2 Dec 2018

Rank #7

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PBCN Podcast - Guild Pharamacy of the Year Award Presentations - Ep 16

The Pharmacy Guild of Australia’s Pharmacy of the Year awards are the undisputed benchmark for recognising excellence in the community pharmacy industry. The awards, celebrating their 20th anniversary this year, aim to seek out highly motivated, innovative and adaptable pharmacy businesses that continuously strive to provide greater healthcare solutions in creative ways. The awards are supported by the primary sponsor, Care Pharmaceuticals as well the Quality Care Pharmacy Program. The category winners, as well as the overall Pharmacy of the Year, were announced at the APP 2019 conference.  At the conference, we captured the introduction of each category winner, as well as the audio from their story video, which takes us inside their pharmacy and tells us more about their work, and then finally, we recorded their answers to some short questions on stage. As such, in this episode we hear just a little bit about what makes these winners so successful. However, in the coming episodes, we’ll catch up with each of them in detail and learn much more about their journey and success. See omnystudio.com/listener for privacy information.


10 Mar 2019

Rank #8

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PBCN Podcast - Best Bits Volume One

As we wrap up 2018, and head into the new year, we thought we’d take stock of the first 10 episodes of the PBCN podcast. We’ve gone back and listened to each episode and picked out a few of our favourite parts, the gold nuggets, from the awesome guests we’ve had so far.See omnystudio.com/listener for privacy information.

1hr 10mins

30 Dec 2018

Rank #9

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PBCN Podcast - Diversifying Pharmacy Income with Matthew Harris - MSI Taylor

In past episodes, we’ve heard from pharmacies that have successfully diversified their offerings, and income, and we trust that has gotten a lot of you excited about how you can also grow your business. We’ve heard lots of positive things and also how they’ve overcome some of the challenges they faced. They’ve made no secret of the fact that it is a challenge but one well worth taking on. One thing that absolutely sets the foundation, and, in fact, would be almost impossible to see success without it, is the numbers. The financials. As a partner at MSI Taylor Pharmacy Services, Matthew Harris is an expert in helping pharmacies get the financials right, especially when diversifying. If you are thinking about diversifying your income, and adding professional services to your offerings, or maybe you are early on in the process, this podcast will help steady you with loads of great financial knowledge that is really easy to understand. Or maybe you are a long way down the track, and it is time to review your journey so far, then you’ll also gain some really valuable insights.See omnystudio.com/listener for privacy information.


23 Sep 2018

Rank #10

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Meet The New Executive Director of the Guild - Suzanne Greenwood

The Pharmacy Guild of Australia has recently welcomed a new Executive Director, Suzanne Greenwood. Suzanne is a few weeks into the role but has definitely embraced the role head on and has hit the ground running. Suzanne attended Pharmacy Connect and presented the Judith Liauw address which focused on the importance of diversity, she has engaged with NAPSA and recognises the importance of focusing on the future workforce and owners of community pharmacy, participated in Council meetings, and attended the Guild’s annual dinner at Parliament House. Suzanne shares with us, not only her background, that lead her to the role of Executive Director of the Pharmacy Guild of Australia, but also her passion for community pharmacy and the opportunities for future growth within the industry.See omnystudio.com/listener for privacy information.


22 Sep 2019

Rank #11

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PBCN Podcast - 2017 Guild Intern of the Year - Tim Stewart

The intern journey can be a daunting prospect but with the right attitude, preceptor, and program, the intern year can be rewarding for the intern, preceptor, and pharmacy business. In this episode, we hear from Tim Stewart 2017 MIMS/Guild Intern of the Year, and his preceptor, Mark Leighton, on their experiences through the intern journey. Tim provides some great insights and reflections on his time as an intern and how it helped him transition from a student. See omnystudio.com/listener for privacy information.


13 Jan 2019

Rank #12

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2019 Pharmacy Assistant of the Year Winner – Brianne Lowe - Ep 32

The Pharmacy Assistant of the Year Award is the premier award for Australian pharmacy assistants, recognising and celebrating the ‘best of the best’ in community pharmacy. Each year, we search Australia-wide to find the most skilled and knowledgeable pharmacy assistants to share their experiences and passion for the industry. This prestigious award recognises the important contribution pharmacy assistants make to the pharmacy industry and is a chance to celebrate the passion & commitment of pharmacy assistants. The 2019 recipient of the PATY award was announced at the recent Pharmacy Assistant Conference in Brisbane. Brianne Lowe from HealthSave Pharmacy Charlestown NSW was awarded the accolade following the finals also held at the conference. In this episode, we speak with Brianne about her pharmacy career, her competition journey, and her future. We also hear from Brianne’s employer, Luca Boffo, about the impact pharmacy assistants can have on your business as well as speaking to competition judge Colm Maguire about the PATY competition itself.See omnystudio.com/listener for privacy information.


20 Oct 2019

Rank #13

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PBCN Podcast - Leadership and Culture in Pharmacies - Daniel Healy - Leading Teams

Company culture is not just about providing perks like ping pong tables and team happy hours. Many businesses focus on their numbers, systems, processes, and KPIs to achieve success, however, focusing attention on the culture, relationships, and behaviours of your team will have a direct and positive impact on the results of your business as well. When company cultures are particularly high-performing, they can impact all corners of your business. Increased engagement, productivity, and retention are all outcomes of a high-performance work culture.  Today we speak with Daniel Healy, Partner at Leading Teams, about what makes a good leader, why culture is important to a business, and how leaders can create and influence good culture.See omnystudio.com/listener for privacy information.


24 Feb 2019

Rank #14

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PBCN Podcast - Professional Innovation - Amanda Bryce - Gerald Burns Pharmacy WA

Gerald Byrnes Pharmacy, in Bicton W.A., was the 2018 Pharmacy Guild of Australia, Guild Pharmacy of the Year in the category of Professional Innovation. See omnystudio.com/listener for privacy information.


18 Nov 2018

Rank #15

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PBCN Podcast - 2018 Pharmacy Assistant of the Year - Alice Vanderpol

The Pharmacy Guild of Australia held a competition at the 2018 Guild Pharmacy Assistants Conference for the next PBCN podcast topic. The winning topic was 'Pharmacy Assistants are a vital part of every pharmacy team – hear from the 2018 pharmacy assistant of the year'. The Pharmacy Assistant of the Year Award is the premier award for Australian pharmacy assistants, recognising and celebrating the ‘best of the best’ in community pharmacy. Each year, the Guild searches Australia-wide to find the most skilled and knowledgeable pharmacy assistants to share their experiences and passion for the industry. This prestigious award recognises the important contribution pharmacy assistants make to the pharmacy industry and is a chance to celebrate the passion & commitment of pharmacy assistants. The 2018 winner was Alice Vanderpool from Moama Village Pharmacy in NSW.See omnystudio.com/listener for privacy information.


16 Dec 2018

Rank #16

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The Digital Journey with Chris Clark - Ep 45

Digital enablement is a critical component of modern business and community pharmacy is no exception. It's clear that the impacts of technology are making a big impact on the profession, with many traditional roles and processes now streamlined through innovative digital products. With effective integration, this affords community pharmacy an opportunity to engage more productively with both patients and the wider health network. The recent COVID-19 outbreak shines a spotlight on the need for digital capability in the industry. Under new guidelines, many traditional avenues of patient interaction will need to be digitalised. The pandemic has also accelerated a number of health projects including electronic prescribing. Community pharmacy must be equipped to hit the ground running in this new digital frontier. In this episode, we speak with Chris Clark from du.today, a company specialising in helping businesses identify their digital selves. A co-founder of Australia's premier innovation and start-up festival, Spark Festival, Chris is also an expert in helping businesses identify digital opportunities and guiding them on their digital journey. There are several resources available to help community pharmacies navigate the pathway to digital enablement. The Guild's CP2025 Framework for Change publication outlines nine growth pathways to help inform future business strategies, one of which is Digital Enablement. Guild members can also access digital engagement blogs and videos written for Australian community pharmacies and the Australian Digital Engagement Guide via the Guild Digital website.See omnystudio.com/listener for privacy information.


19 Apr 2020

Rank #17

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George Tambassis, National President, Discusses COVID-19 - Ep 44

Pharmacists and pharmacy staff have answered the “call to action” and are navigating the COVID-19 landscape with exceptional resolve. Whilst the community pharmacy industry has made considerable efforts to ensure critical services are maintained amidst the outbreak, frontline workers continue to encounter challenges underpinning their professional and moral duties to the response effort.  Today we speak with George Tambassis, National President of The Pharmacy Guild of Australia, to discuss some of these challenges facing community pharmacies as they continue to play a significant role in the healthcare response to COVID-19. We also chat about the achievements the industry has made so far and cover some of the initiatives the Guild is taking to support members and community pharmacy during the health crisis.See omnystudio.com/listener for privacy information.


7 Apr 2020

Rank #18

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COVID-19 – How Do I Prepare My Pharmacy For The Coronavirus - Ep 43

The impact of COVID-19 has been felt on a global scale. The challenges facing healthcare providers are monumental. Once again, community pharmacy finds itself on the frontline of an unprecedented response effort. Across Australia, pharmacists and pharmacy staff continue to engage with their communities, local health professionals and primary health networks, supporting patients and playing an active role in the continuously evolving healthcare response. As COVID-19 spreads, community pharmacies remain one of the most accessible destinations for essential needs and health services. This accessibility of community pharmacy means people may present with indications they have the Coronavirus, or COVID-19. The novel coronavirus is a highly transmissible virus and those symptoms include fever, cough, sore throat, fatigue and shortness of breath. Pharmacists can minimise the spread of the virus by undertaking a number of specific activities to ensure they support their staff and patients. In particular, ongoing care for vulnerable patients or those that are self-isolating will be important. Today we chat with Claire Bekema, pharmacist and COVID-19 Response Coordinator for the Pharmacy Guild of Australia, about preparing your pharmacy for COVID 19  and how to respond to a suspected case.See omnystudio.com/listener for privacy information.


21 Mar 2020

Rank #19

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Recruiting For Pharmacy Roles with Merryn Hailes - Ep 41

The Guild has recently launched the My Pharmacy Career recruitment platform, a national jobs platform specific to community pharmacy. My Pharmacy Career is designed for pharmacists, pharmacy assistants, pharmacy managers, dispensary technicians, and all the other workforce roles that help make community pharmacy one of the most trusted health destinations in Australia.  Many of our listeners have spoken about the challenges that come with recruiting quality staff or finding the perfect role. As such, we thought we would ask for some advice from a recruitment specialist. Today, we speak with Merryn Hails from Recruit2Retail Australia who provides great insight into the recruitment process including; what candidates are looking for,  tips and hints for writing the perfect advertisement, conducting a sound interview process, and avoiding the recruitment pitfalls. Enjoy.See omnystudio.com/listener for privacy information.


24 Feb 2020

Rank #20