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Hiring and Empowering Solutions

This podcast is dedicated to providing the key ingredients to transform your employees into a dream team that creates consistent results in every aspect of the business including; team empowerment, leadership, business development, communication hiring, and firing. As some of the country’s leading staffing & management consultants, we help business owners (Entrepreneurs) and the team that support them (Intrapreneurs) to powerfully connect and work together to grow the business, together.

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27: Streamlining Your Client Engagement Process with Chris Dumm

Chris Dumm is a counselor-at-law with his practice focused on estate planning, elder law, business and tax planning, and wealth protection. Chris walks us through how he has streamlined his client engagement process and increased client conversion rates.   Steps to Streamlining Your Client Engagement Process Use technology like iPads and Surface Tablets to make it easy for clients to sign engagements while you are sitting with them Create a simple deck sheet that can be easily modified to cover a variety of client engagements Ask for bank routing numbers so you can set up Automatic Clearing House Debits (ACH) to process client payments rather than credit cards to process payments Send documents electronically to your staff   The Team Approach to Client Management Make a list of tasks that can be done by other team members billing at a lower rate Lay the groundwork with your client that you use a team approach The attorney should introduce the team member and make the handoff to the person handling the funding or drafting Set the tone and manage expectations when you make the introduction of the new team member Communicate to the client why you are bringing in a team member to handle specific tasks so they aren’t wondering why you’re leaving   Customizing Fee Agreements Focus on customizing your deck page Put the standard legalese stuff behind the deck page Set the document up so it can be signed electronically   Using a Client Care Program to Drive Year-Round Engagement Reward clients for paying monthly because it helps level out cash flow By moving to a monthly auto-draft model, client care program revenue is up 25% over last year Use workshops to plant the seed of why you need to be on the client maintenance program.   About Chris Dumm Chris Dumm is a counselor-at-law with his practice focused on estate planning, elder law, business and tax planning, and wealth protection. He received his B.S. degree in Business Administration at the University of Missouri-Columbia after completing a double major in Finance and Economics. Chris earned his Juris Doctorate (J.D.) from Regent University School of Law in Virginia Beach, VA in 1994. His bar memberships include Missouri, Kansas, Arkansas, Texas, and Virginia. He is a founding member of the Midwest Estate and Financial Planning Institute and is also a member of Wealth Counsel, Elder Counsel and the Planners Educational Alliance. He is an active participant in the Missouri-Kansas Forum of Estate Planning Attorneys, the Southwest Missouri Estate Planning Council, and the Planned Giving Council of the Four States. Chris is an adjunct professor at Missouri Southern State University and a frequent lecturer at educational events for attorneys, accountants, and other professionals. He is called on to speak about estate, elder law, business & tax planning, business succession, retirement planning, planned charitable giving strategies, and family-wealth protection for the general public, as well as insurance, financial, accounting and the legal profession.   Links and Resources https://protectingwealth.com/ Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall

47mins

31 Oct 2019

Rank #1

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47: Characteristics of an Entrepreneurial Environment in the Workplace with Jennifer MacDonnell

Brief Episode Description: Our guest today is Jennifer MacDonnell of Kaiser Law Group and Estate Planning and Elder Law firm in Southern CA. Jennifer shares with us the tools she has adopted to support, protect and defend her attorney's time, calendar and energy.  What you will Learn in this Episode: How to deliver on the client experience (and exceed $ goal) not when your attorney needs to be out of the office…for weeks! The attributes to look for employees in your KEY employees to get them to step up and lead How to respond to CRISIS in your law firm and pivot to deliver on the client experience and reach goal month in and month out. How to under-communicate and over-communicate with project management, follow-through and over-deliver strategy. Links and Resources Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall http://www.kaiserlawgroup.com/

56mins

26 Mar 2020

Rank #2

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23: Master The Language Of Leadership: How To Gain Respect, Credibility, and Influence Through Your Choice Of Words with Liz Wendling

Master The Language Of Leadership: How To Gain Respect, Credibility, and Influence Through Your Choice Of Words with Liz Wendling, The Rainmaking Attorney Coach Brief Episode Description Do you ever feel that your words come across as weak, passive, or wishy-washy? Or do your words come off as too pushy, abrasive, or arrogant? Between those two extremes is a powerful way of communicating that combines confidence, strength, and authenticity and allows you to stand out and look like a leader. What you say and how you say it matters more today than ever before! In this lively interactive session, you will learn how to: Talk to us about the language of the leader and how to identify and eliminate the words and everyday phrases that decrease your authority and self-assurance and discover what to say instead Ask for what you want or need and get it, without losing your sense of self or being brash or aggressive Enhance the way that others perceive you in meetings, business conversations, or sales situations Links and Resources Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall https://www.therainmakingcoach.com

50mins

4 Oct 2019

Rank #3

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43: Time Kills All Deals: Why your Analytical Brain is KILLING your Law Firm Growth

Molly McGrath touches on why analysis paralysis is a real thing, and it how can kill your law firm growth and opportunities. Analysis paralysis is particularly common when hiring new employees and is often a result of the lack of a clear hiring process.   What You Will Learn in This Episode Tips for having a clear, organized hiring process How to set upfront communication and expectations with clients and employees The importance of keeping the ball moving while attempting to reach a goal Ways to prioritize your practice Why you can’t make good decisions from a place of fear or crisis   Links and Resources Book my 30-minute call with Molly Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall https://hiringandempowering.com/blog/ https://hiringandempowering.com/podcast/ https://www.kolbe.com

18mins

25 Feb 2020

Rank #4

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33: Cashing in on your Time with Maddy Martin: The Fastest and Friendliest Way to Capture Website Leads and Book New Clients

Maddy Martin, Head of Growth and Education for Smith.ai, shares the fastest and friendliest ways to capture website leads, book new clients, and complete client intake for small businesses.   What You Will Learn in This Episode How to manage the value of your time vs. the value of your goals How to create boundaries and control lines with clients Ways to delegate within your comfort zone that are ethical and affordable What the chatbot programs are, and why clients may be interacting with them more The most efficient process to hire an attorney Streamlined ways for attorneys to take on new clients   More about Maddy Martin Maddy Martin is the head of growth and education for Smith.ai, which provides law firm communication services, including their virtual receptionist & intake service, web chat, and Keypad cloud phone system. She has spent the last decade growing tech startups from New York to California and has expertise in digital marketing, small business, communications, lead conversion, email marketing, SEO & content marketing, social media, comarketing, and event marketing.   Links and Resources https://hiringandempowering.com/about-management-consultants/ https://www.linkedin.com/in/molly-hall https://prolawcle.com/collections/maddy-martin https://smith.ai/ https://www.linkedin.com/in/madelainemartin

45mins

17 Dec 2019

Rank #5

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6: How to Adjust, Trust and Manage your Energy to Cultivate, Preserve and WIN Professional Relationships

Olivia Lundberg, a Transformation & Manifestation Expert, Akashic Reader & Reiki Master Teacher since 2000. Today’s Energy & Relationship shifting episode on Hiring & Empowering Solutions, spotlights Olivia Lundberg on how to the power of courageously manifesting the life you're meant to live when you realize you have nothing left to lose. And powerfully and unapologetically decide to own your truths and live a life you LOVE.  Which is why you are so passionate about helping business owners and employees (people and humans) expand their notion of what's possible in their business, clients, referrals and future opportunities. ​   In this episode you’ll learn: How to prepare for difficult and uncertain conversations with confidence and authenticity (employee, prospects, clients, etc.) that we tend to walk into with a level of anxiety and attachment to the outcome (getting hired, etc.); How the energy, mindset & manifestation we bring “into the room” impacts “Millionaire Mindset”; How to set-up the Law of Attraction and Manifestation Principles in your work How to integrate “Relationship Bubbles” as a best practice approach; How to check in with your energy and Get Really Clear on How it is showing you where to take inspired action; How to use your Energy to Ground and Anchor so we can come out stronger and more inspired than ever before. Links and Resources Connect with Olivia Lundberg at olivialundberg.com Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall

1hr 2mins

16 May 2019

Rank #6

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42: Proven Law Firm Facebook Ads: What's Working and What's Not Working

Our guest today is Jim Blake of Bam Biz online marketing for Estate Planning & Elder Law attorneys. Hear how Bam Biz has helped Elder Law & Estate Planning Attorneys Book More Consultations and Secure More Clients through filling workshops, downloadable value ad workbooks and build Relationships. Bam Biz has revolutionized law firm marketing and helped thousands of attorneys grow their practice.   What you will Learn in this Episode: How to connect with 50% of your ideal client quickly and get them to move to action What’s working and what’s NOT working in online marketing right now How generate qualified leads for as less as $7.00 a lead How to deploy a tried, tested, and proven online marketing campaign that only requires 1 hour of your personal time   Links and Resources https://bambiz.net/mollyhiring jim@bambiz.net https://bambiz.net/ Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall www.hiringandempowering.com

44mins

18 Feb 2020

Rank #7

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14: Workflows and Delegation with Jared Correia

Jared Correia, Founder, and CEO of Red Cave Law Firm Consulting, shares strategies, and simple actionable tips to help manage your workflow and empower employees through delegation. What You Will Learn in This Episode Basic steps to get you started outlining your processes Who should help structure your workflows How to get input and buy-in from every employee involved in your process Why you should consider non-traditional hires to help manage technology and workflow Structuring your workflow with verifiable processes Where you’re probably wasting money on subscription-based technology Links and Resources Hiring & Empowering Solutions on Facebook Hiring and Empowering Solutions Connect with Molly on LinkedIn Red Cave Law Firm Consulting Legal Toolkit Podcast Law Practice Confidential Jared’s Column “Managing” for Attorney at Work About Jared Correia Jared D. Correia, Esq. is the Founder and CEO of Red Cave Law Firm Consulting, which offers subscription-based law firm business management consulting and technology services for solo and small law firms. Red Cave also works with legal institutions and legal-facing corporations to develop programming and content.  A former practicing attorney, Jared has been advising lawyers and law firms for over a decade. He is a regular presenter at local, regional and national events, including ABA TECHSHOW. Jared regularly contributes to legal publications, including his column, ‘Managing,’ for Attorney at Work, and his ‘Law Practice Confidential’ advice column for Lawyerist.  Jared is the author of the American Bar Association publication ‘Twitter in One Hour for Lawyers’.  He is the host of the Legal Toolkit podcast on Legal Talk Network.

48mins

6 Aug 2019

Rank #8

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17: Employees: Your Attorney is DESPERATE for You to Start Doing This!

Molly McGrath, founder Hiring & Empowering Solutions, LLC, talks about how to support your attorney's time, energy, calendar, and confidence without the fear of getting yelled at or fired. What You Will Learn in This Episode Why employees have a mental and emotional block to holding their "boss" accountable to their goals and dreams How to step and lead without the fear of getting fired... once and for all! What it means to have permission, responsibility, and authority in your role and goals How to facilitate and lead necessary growth conversations in your firm. Links and Resources Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall

29mins

3 Sep 2019

Rank #9

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3: How to Get Your Employees to Step Up and Lead

Founder of the Hiring & Empowering Solutions podcast. Molly will share what she has done over 22 years of building, coaching and empowering law firms across the nation to get their employees to step up and lead. In this episode you’ll learn: What’s an Intrapreneur and why do I want one? The Employee Playbook: How to get your Employees to Step Up and Lead Why employees leave really great jobs…..and its not because of more money Since the late nineties, Molly McGrath has coached, consulted and directed presidents and founders of national organizations and over 400 law firms across in; Executive-Level Leadership, Continuous Improvement and Team Empowerment Initiatives to infiltrate new markets, leverage partner ecosystems and produce profitability. Molly has 20 years’ specific skillset experience in; Conversation Intelligence coaching, team development & empowerment, intraprenuer talent acquisition, Kaizen Leadership, root cause analysis, revenue mapping and Action-based Project management. Amazon Best Sellers Published Author; “Speaking Your Truth: Courageous Stories from Inspiring Women”, “Intrapreneurs in an Entrepreneur’s World – How to Empower Your Employees to Step Up and Lead”, “Don’t Be a Yes Chick: How to Stop Babysitting Your Boss, Transform Your Job and Work with a Dream Team Without Losing Your Sanity or Spirit in the Process” and “Speaking your Truth: Courageous Stories from Inspiring Women, Volume 1.” Links and Resources Connect with Molly on Facebook at Hiring & Empowering Solutions www.hiringandempowering.com https://www.linkedin.com/in/molly-hall

32mins

25 Apr 2019

Rank #10

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10: How to Practice Law Fully with Susanne Rhodes, J.D.

Today’s episode on Hiring & Empowering Solutions spotlights Susanne Rhodes, J.D. from Practice Lawfully. Everything leading up to your current legal job has prepared you for practicing law. But did anyone (including you) ever ask which area of law was the best fit for you? The truth is, most lawyers don’t know. A lot of lawyers don’t even know all the options that exist for their career, and many of those lawyers are unhappy.​ ​ You’ve been to law school. You’ve passed the Bar. You have a job as a lawyer. In this episode you will learn: How do you know it’s the right job for you? What are your plans for growing your practice? How are you building your career? Links and Resources Connect with Susanne Rhodes at https://practicelawfully.com/ Use Discount Code: PODCAST-HE Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall

34mins

25 Jun 2019

Rank #11

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25: When Your Employee is Desperate to Make Life Easier on You with Jessica Henry

Jessica Henry, Team Lead and Medicare Paralegal at the Ard Law Firm, shares insight and tactical steps you can take to make life easier for your attorney. She also shares best practices to ensure that people are put in the right positions in your law firm.   Ways to Support Your Attorney Adopt the mindset of treating clients and addressing situations in the same manner that you know your attorney would. Take the initiative to provide extra care when needed, e.g., making sure they eat lunch on a day when meetings are rolling over. Take every opportunity to exceed the expectations of your attorney. Save your attorney time by submitting documents for review in the manner they want to receive them. Propose solutions at the same time you bring a problem to your attorney.   Ways the Attorney Can Ensure They Have the Right Person in the Right Position Communicate the mission, vision, and values of your legal practice. Paint the picture for a prospective employee about WHY clients hire you. Prepare your employees for what to expect when your clients are coming through the door in an emotionally charged state. Train your employees to ensure that they are comfortable in their position. Clearly defined goals and needs from the attorney are essential for establishing expectations. Sticking to a 30-60-90 day review plan allows opportunity for reflection and performance improvement. Use a simple chart in the review to show what is working and what needs improvement. Your team lead should have strong follow through to ensure that new ideas are implemented. The attorney should never be the team leader because they are not on the front lines in the client services role.   Standardizing the Role of the Team Leader in Your Law Firm Create an Ideal Work Week calendar template Block time for certain activities Protect the calendar   Links and Resources Don’t Be a Yes Chick! Kolbe.com Ardlawfirm.com Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall

50mins

17 Oct 2019

Rank #12

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5: Paula Friedland

Today’s LIFE ALTERING episode on Hiring & Empowering Solutions, spotlights “Truth Teller” Paula Friedland who is making a huge impact in the lives (and businesses) of impact-makers across the country. Whether Paula’s coaching clients one on one, leading Soul Speaks circles, delivering Leadership keynote speeches, her unique and interactive methods will deliver results that your group will be talking about (and utilizing) for years. In this episode you’ll learn: How business owners can motivate their individuals who want to discover their inner talents, how to help your team “discover their inner talents” How to use the “relational presenting” technique--how to be present and speak from a deep place of truth. How to get a new employee coming in and starting out on their journey of supporting an entrepreneur—how to get present and begin speaking from a deep place of truth in an honest while respectful manner How employees who have so much welling up inside of them…they have ideas, they see where the “boss” is causing troubles (unconsciously) in the business and how a few 2 mm shifts can get them out of pain and overwhelm.. and learn how to Express yourself more fully and authentically Links and Resources Connect with Paula Friedland at http://paulafriedland.com/ Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall Paula Friedland, nationally known Tony Robbins Coach. She began delivering workshops and trainings when working with Employee Assistance Programs in 2001, and has delivered hundreds of trainings over that time frame.  Her offerings are wide-ranging, from one-hour lunch and learn trainings, to full-day sessions, and include well over 40 topics, from stress management to change to presentation skills to leadership development and beyond. Her biggest gift as a trainer, I feel, is a connected interaction with every single audience and a gift for leaving every group, regardless of size or topic, powerfully inspired. Paula’s goal is to make every training educational, engaging, funny, inspirational and powerful.

54mins

6 May 2019

Rank #13

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4: Mastering Your Purpose Story with George Carroll

Today’s Mind Blowing episode on Hiring & Empowering Solutions, spotlights George Carroll on how to uncover, connect and begin sharing your Purpose Story in a way to increase connection, engagement and ultimately enrollment with your client, community and power partners in your marketplace. In this episode you’ll learn: How to find the courage to look back on your life and connect the dots of the choices and experiences of your “backstory” you have had that led you to where you are right now and how those choices intentionally led you to the work you do today. The 5-step framework that takes a person’s pain and turns it into their power How to utilize your purpose story in a variety of ways, both personally and professionally How to begin exactly where you are and begin laying the foundation to create “The Greatest Year of Your Life” George Carroll Owner GC Training and Events. A High Energy Speaker, Corporate Trainer, Seminar Leader and Published Author of 3 books, including his latest hit Maximum Performance and Productivity. George has trained with and learned from some of the biggest names in the personal and professional development industry, including Tony Robbins, Jack Canfield, Brian Tracy, John Assaraf, Bob Burg and more. He has spoken and trained for organizations such as Capital One, Subway, Amazon.com, American Family Insurance, Monster.com, and many more. Links and Resources Connect with George Carroll at http://gcspeaker.com/ Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall

46mins

25 Apr 2019

Rank #14

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32: How to Decrease Your Client Cancellation and Reschedule Rate with John Rehbein

Molly McGrath discusses client follow-up and cancellation with technology guru, John Rehbein, Owner and Consultant at Ettinger Consulting, a certified action step company that is committed to improving, enhancing, and sustaining relationships with clients.   What You Will Learn in This Episode How to navigate a conversation and handle a conversation around cancellations and or reschedules with clients How to run effective confirmation, follow-up, and intake calls Understanding and applying action steps to outsource client services Why your data matters and making sure it is understandable and reportable Ways a consulting company can help sustain your client/business relationship   About John Rehbein John has over a decade of experience in coding, programming, legal database software, graphic design, and business management. John, too, has worked in multiple law firms for several years in client development and serving as their client educational director.   Links and Resources Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall https://www.linkedin.com/in/john-rehbein-64583a110 https://www.ettingerconsulting.com https://www.facebook.com/EttingerConsulting/

45mins

10 Dec 2019

Rank #15

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31: How a Non-Attorney CHO Can Lead AND Close Your Initial PNC Meetings with Tim Sechler

Learn how to replace the entrepreneur attorney in the Initial (Sales) client meeting. This allows the entrepreneur attorney to focus on the Top 4 revenue-producing activities only they can do as the rainmaker of the firm. Attorney Tim Sechler of Sechler Law Firm, LLC shares how he came to the confident decision to replace his role as the “Guru” in the Initial Client meeting and replace it with a non-attorney salesperson, i.e. a CHO. Tim shares his trade secrets in; what to look for in this position for hiring, training, onboarding and KPI’s with ENHANCING the client care and experience.   What you will Learn in this Episode: Why you want to reconsider hiring associate attorneys and how to stop training them to be your competition How to hire a non-attorney conference room closer..the right way! How to increase your closing rate when you stop giving away your value in that first get to know you meeting How to shift from sales to a CHO model 2 simple, consistent steps needed to train and onboard your non-attorney sales person…and then scale, scale, scale!   Links and Resources Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall https://www.sechlerlawfirm.com/

40mins

3 Dec 2019

Rank #16

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8: Four Simple Strategies to Teach Your Employees How to Communicate What They Do All Day

Today’s power Employee Mindset shifting episode on Hiring & Empowering Solutions, spotlights our very own Molly McGrath on how to navigate breakdowns to breakthroughs whether you’re an employee supporting a VERY busy, unavailable entrepreneur or if you’re a solo entrepreneur that is navigating the “its all on me”, very real rugged individualist business model. In this episode you’ll learn: How to instill daily confidence in your boss that you have the eye on the clients, calendar and crisis (s); How to figure out whose doing what to reach goal each day, week and month; How to proactively support a busy attorney and how to be flexible without taking things personal and losing your spirit and sanity; How to learn how to catch the break down before it happens…there are ALWAYS signs. Connect with Us Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall

28mins

13 Jun 2019

Rank #17

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7: The Business of Making Decisions - How to get your Employees to Make Decisions and Take Action

Today’s action-oriented episode on Hiring & Empowering Solutions, spotlights our founder, Molly McGrath, on how to empower your employees (and give them permission) to take discerning action while making business decisions in your practice in real time.  Today's episode is about laying out a proven strategy on how to give your employees permission, authority, and responsibility and get them out of endless analysis paralysis “processing” mode. In this episode you’ll learn: A Six Step Process for making a decision in less than 2 weeks How to give your team standards, permission, and authority to make decisions, in real time How to get out of the analysis paralysis mode and move into the business of making decisions Connect with Us Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall

27mins

23 May 2019

Rank #18

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34: Year End in Review: A 5-Step Process for Setting Up for Success In 2020

Molly McGrath, Founder of The Hiring & Empowering Solutions Podcast is flying solo today with value & truth bombs including the  “How To” process review and intention. The power of intention cannot be underestimated as you move into the new year. The power of intention is this: “When focusing our mental energy on something, we’re able to give more of our brainpower to it. It’s not magic or hocus-pocus, it’s our own innate tool being placed into the right position to perform at its maximum efficiency. Being intentional starts with creating a plan, which acts as your roadmap for the new year. It dictates your goals, your choices, and what things you prioritize. What you will Learn in this Episode: How to use this time to get intentional about your business and set yourself up for success in 2020. How to conduct a “Look Back and Look Ahead” How to discern and release what no longer serves you How to declare your TOP 3 and what to do with it.

15mins

24 Dec 2019

Rank #19

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22: Sales is NOT a Dirty Word with Alesha Bahr

Alesha Bahr, International Sales Closing Coach focused especially on the “9 out of 10…the 90% close!”. Alesha teaches businesses and sales teams how to close 90% of their high ticket leads without feeling inauthentic.  What You Will Learn in This Episode How to transform your sales anxiety and insecurity into an easy and enjoyable source of confidence and money How to capitalize on a referral base practice and not get caught in the myth of driving folks to decision as an expert if not “slick and sales” The 3 Secrets to driving clients to a place of decision How to get the “6 sneaky sales mistakes killing your business” Links and Resources Hiring & Empowering Solutions on Facebook www.hiringandempowering.com https://www.linkedin.com/in/molly-hall

41mins

26 Sep 2019

Rank #20