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Business

Handling Business

Updated 7 days ago

Business
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We talk about how to handle your business like a boss!

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We talk about how to handle your business like a boss!

iTunes Ratings

5 Ratings
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Amazing Pet Care and Business Podcast!

By happyhoundforlife - Jun 10 2017
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I own a pet care business and these podcasts have been great motivation to keep my business growing. The tips are all easily actionable and the speakers are a lot of fun to listen to! The most helpful question addressed so far was employee v.s. contractor, I was in the middle of that debate at the time that podcast aired. It helped me decide to go the contractor route.

iTunes Ratings

5 Ratings
Average Ratings
5
0
0
0
0

Amazing Pet Care and Business Podcast!

By happyhoundforlife - Jun 10 2017
Read more
I own a pet care business and these podcasts have been great motivation to keep my business growing. The tips are all easily actionable and the speakers are a lot of fun to listen to! The most helpful question addressed so far was employee v.s. contractor, I was in the middle of that debate at the time that podcast aired. It helped me decide to go the contractor route.
Cover image of Handling Business

Handling Business

Latest release on Jun 28, 2019

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We talk about how to handle your business like a boss!

Rank #1: EP 105 - How to build a business that can thrive on its own w/ Kathryn Cockrell

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In this week's episode of the Handling Business Podcast, Kathryn Cockrell sits down with us to tell her story. Kathryn launched her business as a teenager after deciding at only 17 that she wanted to work for herself. Years later, Happy Hound is a living, breathing business that thrives on it’s own. As Kathryn prepares an Airstream trailer to be her mobile office/ home, she guides us through the process of creating a company that can both help others and provide her with income while she travels the world.

May 23 2017

56mins

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Rank #2: EP 204 - How to Become a Professional Dog Trainer and Mentor with Kim Sauer

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Do you own a dog walking business and you're thinking about becoming a dog trainer, but don't know where to start? Have you always dreamed of working with dogs and becoming an expert? In this episode of Handling Business, we sit down with Kim Sauer of Sit n’ Stay Professional Pet Services who is a true expert and leader in the pet care industry.

Kim Sauer's fascination with dog training took off in 1997 when she started assisting a local trainer using a clicker in exchange for helping her with her own aggressive dog. Her interest grew as she learned how much she loved working with animals and enjoyed seeing the transformation in both the dogs and the owners. Kim opened her pet sitting and dog walking business, Sit n' Stay Pet Services in hopes that the fields would complement each other. Kim hired her first employee in 2005 and has steadily increased in size over the years to now have 30 pet sitters and dog walks, an office manager and 5 trainers on her team.

Kim first earned her certificate from Animal Behavior College in January 2002 becoming an ABC Certified Dog Trainer and then later became a Certified Professional Dog Trainer (CPDT-KA) in March of 2006. She is also an AKC Canine Good Citizen (CGC) and AKC STAR Puppy Evaluator. In 2006 Kim became an ABC Mentor Trainer and also a CATCH Dog Training Program Mentor Trainer and is now helping others to realize their dream of becoming a dog trainer! Kim became a PetTech Pet First Aid Instructor back in 2006 and in 2012 became a Mentor Trainer with PetTech, helping others to become PetTech Instructors as well.

Kim's specialty is working with families owning pets who plan to bring a baby into the household. She was the trainer for the SPCA serving Erie County's Baby Ready Pets Program for 7 years, the the trainer for the SPCA serving Erie County's Teaching Love and Compassion Program (TLC) to inner city at-risk youth program for 5 years, and the trainer for the SPCA Serving Erie County's Paws for Love Therapy Dog Program Evaluator. Kim is also a current Licensed Educator for the Dogs & Storks Program and the Dog and Toddlers Program.

Kim credits most of her education to her own dogs- Blaze, Nigel, Greta, Coop and the many cats and sugar gliders she has shared her home with. Kim believes that every animal (and human), come into your life to teach you something.

In this episode you’ll learn how to...

-Become a certified trainer and develop a solid program or partner with other programs who already have great resources, handouts and outlines

-Enroll in a dog training program with CATCH Dog Trainers Academy, Karen Pryor Academy or Animal Behavior College, and work towards becoming a Certified Professional Dog Trainer which is a separate certification from a dog training program

-Become a mentor trainer through CATCH or PetTech as a way to give back to your community and bring in a good flow of potential dog trainers for your growing dog training business

-Find great employees and motivate them to be dedicated to your team long term

Books that Kim loves…

-Entreleadership by Dave Ramsey

-The Big Leap by Gay Hendricks

Favorite takeaway…

“You can’t train people to be friendly, you need to hire friendly people. You can teach people how to take great care of animals, but you can’t always train people to have a certain personality type."

Jul 24 2018

52mins

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Rank #3: EP 111 - Just do it... how to get scaling, hiring and profiting right away with Gila Kurtz

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This week the Handling Business podcast welcomes the amazing Gila Kurtz. A serial entrepreneur who found her passion in helping dogs and their owners, Gila has led an incredible life of ambition and dedication to her businesses. In addition to building a successful dog training business wherever the Navy moved her, she co-founded and co-owns Dog is Good, an award-winning lifestyle brand for dog lovers. She has also authored Fur Covered Wisdom… A Dog Can Change the Way You See the World, a #1 international bestseller in Pet and Self-Help Categories. These days Gila continues to grow her lover for business and pets as her company generates an impressive 7 figures a year.

Britt and Gila spend this episode sharing stories of their startup struggles overcome by their passion for dogs, people and entrepreneurship. You’ll discover how Gila was able to create successful brands in a two year time-frame while she moved around for the Navy. You’ll also come away from this podcast with an understanding of the importance of revenue, consistency, and getting your hands dirty with the nitty-gritty of your business. This is a powerful episode chalked full of great tips and tricks from one of the most successful women in the pet industry. Listen now!

Jul 03 2017

50mins

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Rank #4: EP 205 - Why Taking Really Good Care of Your Employees is the Key to Success with Adina Silberstein

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In this episode, we sit down with Adina Silberstein who is the founder, President and CEO of award-winning, Philadelphia-based professional pet sitting, dog walking and force-free, holistic wellness company, Queenie’s Pets®, one of the largest pet care companies in the city. She is a business and leadership coach and a Certified Canine Massage Therapist. Adina is committed to making the lives of pets and their humans better by supporting her clients & communities in learning and practicing holistic, fear-free, force-free and pain-free care for all companion animals. Adina is an active member of many professional associations, including Pet Sitters International, National Association of Professional Pet Sitters, the Pet Professional Guild and more. Adina sits on the Philadelphia Animal Advisory Committee, a team of 10 pet professionals from across the animal disciplines that advises Philadelphia City Council and the city’s Mayor on all matters of the laws governing animals and their management - from companion animals, to the equine police units to wildlife and oversight of the main city shelter.

Adina is a writer for national & local pet-related blogs, including Dogster.com, Catster.com & thephillydog.com. A graduate of American University as well as the Goldman Sachs 10,000 Small Businesses program.

In this episode you’ll learn:

- How to take really good care of your employees
- How to take your mobile service business to the next level by creating systems and processes that prioritize efficiency, boundaries and profitability
- The pros and cons of opening up a brick-and-mortar shop for your mobile service business
- The importance of continuous business education in order to be a solid leader
- The benefits of working with a business coach like Adina
- How to get involved in your community to grow your business and give back

Jul 31 2018

48mins

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Rank #5: EP 201 - How This Female Entrepreneur Created a Multi-Million Dollar Successful Pet Care Business

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Becky O'Neil is the Founder and President of Becky's Pet Care, one of the country's largest and most successful pet care businesses. Based in Northern Virginia, Becky and her team take care of over 4,500 clients and employ 150 dog walkers and sitters. Becky started her business as a one woman show writing her schedule down in a planner and over the years made huge leaps forward to create systems and processes that have allowed her to continually scale. In this episode, we talk about how Becky's forward thinking mentality, strategic planning and diligent system reviews that propel her business forward. If you are just starting your business or you're looking for ways to take your pet sitting or dog walking business to the next level, this episode will inspire you to think big and take action!

Jul 03 2018

43mins

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Rank #6: EP 104 - Conquer your marketing fears with Mike Linville of Black Dog Marketing

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Welcome to a very special edition of the Handling Business Podcast! We’re excited to introduce you to Mike Linville of Black Dog Marketing. Mike is a digital marketing expert who’s spent the last 17 years carving out his place on the internet. A Marine with a double major in material science & electrical engineering from UC Davis found that he enjoyed helping small businesses rise through the ranks of the web more than doing power calculations. Mike takes us on his journey from unmotivated teenager to marketing mad man and answers your biggest questions along the way.

May 16 2017

59mins

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Rank #7: EP 110 - Consistency is Key - an interview with Bella Vasta

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Ask Bella Vasta, successful entrepreneur turned business coach, what the most important key to success is and she’ll come back with one word; consistency. Of all the incredible tips, tricks and advice she offers her clients, consistency might be her favorite, and Bella should know. She built a pet sitting business with a client on almost every street of Scottsdale, AZ and sold it for six figures before the age of 34. Her recognition as owner of one of the top pet sitting businesses in the states gave her the foundation she needed to start coaching other business owners in 2007. What does she attribute to the huge success and national attention that boosted her career and landed her where she is today? You guessed it; consistency.

We talk a lot about consistency in this episode, but Bella also doles out other incredible advice for any small business owner. She’ll take us on her journey from live-at-home student to full time pet sitter and finally entrepreneur turned business coach. She breaks down everything she learned along the way and gives us some of the biggest tips she wishes she knew in the beginning. You’ll learn Bella’s easy to use Blog content technique, where to get free employee handbooks, her favorite books, resources and much, much more. You really don’t want to miss this one!

Jun 27 2017

44mins

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Rank #8: EP 109 - An interview with our founder!

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This week we turn our Podcast on its head! You may remember episode 5 when we interviewed the amazing Kathryn Cockrell. After that interview, Kathryn stayed on the phone with our founder Brittany to dive even deeper into the conversation. Kathryn was so impressed with Britt’s story that she asked if she could play host on this week's episode and interview Britt! We loved the idea here at Handlr and quickly set up a date.  

Kathryn does an incredible job hosting Handling Business as she asks Britt to tell her story from the beginning. What drove Brittany to develop Handlr? Where did she start her career and how did she discover the small business void that Handlr helps to fill? From her humble beginning walking dogs and tutoring students to her entrepreneurial journey with every win and loss in between, Britt tells all.

Have you had questions about Handlr? We promise they will all be answered in this podcast. You’ll learn how our software was designed to save you thousands of hours, grow exponentially and allow you time to work on your business, not for it. Check it out below!

Jun 20 2017

1hr 8mins

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Rank #9: EP 202 - How to Manage 60,000 Appointments in One Year with Joette White of Park Cities Pet Sitter

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Have you ever asked yourself, “What if I could do 60,000 appointments in one year?” This exemplary business woman has accomplished just that. In this episode of Handling Business, we interview Joette White - award-winning business owner, board member, wife, mother, actress and active community member. She has owned Park Cities Pet Sitter since 2002 and has dedicated herself to creating the very best pet care business by investing in her employees happiness and well-being. Because of Joette’s exemplary business practices, her company was awarded NAPPS’ 2017 Business of the Year, a national award given to a pet sitting company that demonstrates outstanding business practices and vision in maintaining and growing their business. Park Cities Pet Sitter has also won many local-based awards, including Angie’s List Super Service Award for the last 5 consecutive years, “Best of Dallas” by D Magazine, and has been featured on WFAA Channel 8, Dallas Voice, and The Dallas Observer.

In this episode we discuss how Joette bought her business over a decade ago and took it from a few pet sitters to 47 pet sitters who take care of thousands of clients. Joette shares how she continually adapts and makes changes to her business as it scales. She also talks about how she made the switch from independent contractors to employees and how this big shift might not cost as much as you think. Last year, Joette purchased her second pet sitting business to merge with her Park Cities Pet Sitter and stresses how important it is to do your due diligence when purchasing a business. There’s many factors you must consider such as, does their business model align with your own? Is the current business owner able to step away? How are the clients going to react to this switch and how do you mitigate the risks?

The biggest takeaway from this episode is what makes Joette so successful. She believes that you get back what you give and that we are all connected and we are all human. It’s all about relationships with your clients and staff that are based on compassion, healthy boundaries, empathy, loyalty and trust. Many people in the pet industry think that they only need to be good with pets, but they must be equally great with people too or be able to bring on a business partner who is. Joette also insisted that success is not only all about your client’s happiness, it’s actually all about your team’s happiness. Your clients will be happy if your team is. Joette contributes her success to her outstanding team and their dedication to providing her clients with exemplary, high quality service.

Jul 11 2018

49mins

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Rank #10: EP 108 - The Fear of Failure vs The Fear of Success

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Have you ever paused along your journey as an entrepreneur and think “this would be so much easier if I had someone to guide me”? You’re not alone, every business owner wishes for a mentor to help make those tough decisions or point them in the right direction. Erica Gomez realized this years ago, which is why she became a business coach. Since 2011, Erica has been helping entrepreneurs find their way while simultaneously running her own pet sitting business, productivity workshop, and taking care of her family.

Jun 13 2017

54mins

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How to Bring on Staff and Become a Leader in the Pet Care Industry with Gus Elfving of Pet Peeps

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Gus Elfving is the owner of Pet Peeps, one of Washington D.C.’s top pet care companies. Gus started his business in 2006 and has worked tirelessly to raise the standards of professionalism in the pet care industry. He has served on several committees for the National Association of Professional Pet Sitters and is the immediate past President and former Vice President of the National Capital Area Professional Pet Sitters Association. He also supports several other communities and organizations.

In this episode you’ll learn:

How Gus went from trial by fire to really digging in and becoming an expert in his field
Clever ways to think about your branding
When it’s time to hire and how to do it
The debate: Employees or contractors?
How to find and keep stellar team members
How to find hires online
How to avoid burnout
How to do business in this new on demand society
How to network with other local small business owners
The rewards that come with owning your own business

Jun 28 2019

1hr 2mins

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EP 301 - The Pros and Cons of Franchising with Grace Steckler

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Grace Steckler is literally a saving grace to hundreds of pet owners in Washington, DC. Founded in 2000, Saving Grace Pet Care has grown to be a thriving business with 25 employees and three franchises. In addition to Grace turning her business into one of the most successful pet care companies in Washington, DC, she has also owned a cleaning company and a handyman service. Being an entrepreneur has brought about many challenges, some great accomplishments, and a great sense of personal satisfaction for Grace. It has also allowed her to remain a stay at home mom to her three children, to travel, and to have a freedom that would be difficult to attain otherwise.

Grace has taken a very interesting path in life with several twists and turns. She has combined many different life experiences from living as a nun, to teaching high school science, to traveling abroad, to running her own pet care business. She took lessons she learned from each of these experiences to create a highly successful business. Her teaching background has allowed her to easily keep her furry clients and team on task while others often struggle to stay calm and in control. Her love of travel, new languages, and cultures keeps her motivated to put lots of systems and processes in place to keep her business running efficiently without her. It’s broken down to a science at this point - no pun intended.

In this episode Britt and Grace go into great detail on what it was like for Grace to franchise her business. Saving Grace Pet Care’s key to success is focusing on caring for it’s large team of 25 employees. This includes making sure they all have a healthy work life balance, are compensated very well, and are allowed to thrive on their own terms while still working effectively within the team and the franchise. The name of the game is “Win-Win”. Grace wants each of her employees to feel empowered and part of a larger mission, which has allowed her to keep many team players around for many years. Grace believes that the happier your team is the smoother your business runs. She shows her appreciation in many different ways. For example, randomly during the cold winter months she’ll email each of her team members a Starbucks gift card with a note thanking them for all their hard work.

Franchising is something only a few brave souls ever tackle during their business endeavors. Grace goes into great detail on the pros and cons of franchising, what your business goals need to be in order for the cost of franchising to be worth the investment, and how she targets areas to open new franchises. For Grace, her franchising journey started with a few google inquires, several interviews with many franchise lawyers, and then a lot of pain staking paperwork that took a year to get in order. In the end it was all worth it. She felt that empowering her team not as managers, but as business owners with the most mutually beneficial outcome for both her and each individual business owner. Franchising was the perfect blend of business, teaching, and freedom for the Saving Grace team.

In this episode you’ll learn:

- How Grace went from a 12 year career as a nun teaching high schoolers to becoming a business owner
- How she carried over skills from previous career as a teacher to her pet care business
- How to clearly communicate the job’s ins and outs to new hires and what that teaching process looks like
- How allowing her managers to work remotely has caused them to feel empowered and stay with the company long term.
- How implementing a win-win strategy in her company has created long term happy employees
- How to go from a single business to a franchise
- How to find help with hiring through Jazz HR.
- How to know if franchising is a good fit for you
- How changing locations can keep you from burning out.
- How she integrates her business into her family life which allows her job to feel less like work and more like life.

Apr 24 2019

52mins

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EP 208 - How to Accelerate Growth and Become a Leader with David Levin of Citizen Hound SF

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David Levin is the owner and CEO of Citizen Hound - a world class dog walking company located in San Francisco. David started his business in 2011 after working in the fast paced world of copy writing and advertising. Looking for more work/life balance, he decided to start a dog walking business. With his background in marketing and advertising, combined with his love of dogs, people and the great outdoors, David built his business based on creating long term committed relationships with his clients, their pups and his staff. His hard work and dedication has earned Citizen Hound countless awards including - Best Dog Walkers in San Francisco 2017 and 2015 in Bay Woof Magazine. Best Dog Walkers in the Bay Area 2017 in The Bay Area A-List. #2 in the A List 2016 and 2015. #4 in 2014 and 2013. And Best Dog Walker in San Francisco by the SF Examiner 2017. David also cofounded a Dog Walker Certification Course in response to San Francisco requiring a dog walker permit to walk dogs commercially. David is the type of entrepreneur who faces challenges straight on, and fights to find the solutions and answers to overcome his biggest obstacles.

In this episode you’ll learn:

1. How to get your business off the ground and accelerate growth.
2. How important relationships are in a service based business.
3. The pros and cons of buying a client list vs spending the same amount on advertising and sales.
4. Whether or not you should take out a loan in the beginning of your business.
5. Should you buy more client lists in order to expand your service business?
6. The difference between buying a client list and buying a true business.
7. The difference between selling a business and selling a client list.
8. Why systems are key to your business.
9. What if you were in a coma for a month? What if you break your leg? Can your business run itself?
10. How word-of-mouth is a snowball effect and how to get your brand out there
11. Why your website is key to your business’ success. It’s your store front as a mobile service business.
12. Why SEO is key to your business being #1 on Google and why this must be a priority for your mobile service business
Pro tip: Look at the businesses that are on top of Google search pages and how does your website compare?
13. How to develop your leadership skills as you build your team.
14. Why personal development and managing your stress levels are key to being a solid leader.
15. Ways to keep your service very personal even as you scale.
16. How to define your business model. Every pet care business is so different. Some businesses like David’s only offer five day a week dog hikes, others are fill in pet sitters for other pet sitters, some might just do one-on-one pet sit visits. There’s so many ways to model a business and the most important things is to create a business that fits your demographic, goals and vision for your future.

To learn more about Citizen Hound check out citizenhoundsf.com.

Oct 31 2018

1hr 17mins

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EP 207 - How to Start, Grow and SELL Your Pet Care Business with Kristin Morrison

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In this episode of Handling Business we interview Kristin Morrison, who is a celebrity in the world of pet sitting and dog walking! Kristin is the creator the Six Figure Pet Business Academy, the author of two books, Six Figure Pet Business and Prosperous Pet Business, a well known speaker, a podcast host and has successfully sold her own large pet sitting business. In the last 18 years Kristin has coached business owners in 49 of the 50 States. She has also produced countless webinars and products that have helped business owners around the world go from being burned out and unprofitable, to becoming business owners who see massive profits and gain more freedom in their lives. Kristin has a new book that she has just released called 30 Days to Start and Grow Your Pet Sitting Business.

What you’ll learn:

- How Kristin sold her own pet sitting business for six figures and how she prepared her business for sale by not just selling a client list, but by putting the processes and systems in place to get a higher valuation.
- Tips for battling burnout and how to work towards freedom from tedious long hours.
- How to hire a great team so that you can take weekends off, achieve a four hour work week and scale your business so that you can travel.
- How to stay inspired and creative when it comes to running your business.
- How to think beyond your service business and become an expert in your field.
- Kristin shares her new book that’s full of step by step instructions for moving your business forward. She also includes tips that her coaching clients have implemented to increase their sales and improve their margins.
- How to implement modern technology with your business so that you don’t lose clients to the big app giants just because they are looking for the ondemand booking and tracking experience.
- How Handlr can take your business to the next level by turning your business into a well-oiled system that can be sold as a viable business instead of just selling your client list for a fraction of the price.

Oct 23 2018

48mins

Play

EP 206 - How to Build a Pet Care Business Empire with Courtney DeDi

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Courtney DeDi founded DiOGi Pet Services in 2010 to provide exemplary, professional dog walking and pet sitting services to the in-town Atlanta neighborhoods specializing in caring for pets with behavioral issues and special needs. What began as a 2 person company, DiOGi quickly gained the confidence and love of Atlanta's people and pets. Today, with more than 23 employees, DiOGi has become Atlanta's number one resource for professional pet sitting, dog walking and dog training.

Courtney has always had a love of pets and has been working in the pet industry for more than 14 years. She is a PetTECH Pet First Aid and CPR instructor, a member of the ASPCA, has volunteered for many different Humane Societies, organized fundraisers for EARS – (Emergency Animal Rescue Services) during the Hurricane Katrina Rescue Effort, worked as a dog handler and Assistant Manager for Central Bark Doggy Day Care in Ft. Lauderdale, FL, and is now the Executive Director of a nonprofit called DiOGi CARES in addition to volunteering with other pet rescue groups. She is a graduate of the National Goldman Sachs 10,000 Small Business Program and continues to participate in small business programs to continue shaping DiOGi Pet Services into the best dog walking and pet sitting company possible. This summer, Courtney is opening Club DiOGi, a boutique, high-end daycare and grooming salon. She and her staff are committed to providing the best care for all of Atlanta’s pets when their humans are at work and play.

In this episode you’ll learn:

- How to start a pet care business with zero upfront capital
- Whether or not you should go cold turkey and start your business, or have a side gig while you get it started
- How to network like a boss and be a leader in your community
- How to open a boutique dog daycare to complement your dog walking business
- How to know when you should bring on your first team member
- How to create leadership roles within your company and create fun goals to achieve a positive culture
- How Goldman Sachs 10,000 Small Business program inspired Courtney to scale her business and achieve her dream of opening up her boutique dog daycare
- Why finding a niche is key to creating a successful business
- How Handlr has helped DiOGi continue to scale by offering a local and professional option for ondemand scheduling for their clients
- Why it’s important to offer your clients an ondemand app so that they don’t look for the convenience that apps like Wag and Rover offer
- How using Handlr keeps your client list private and protects your business’ assets by providing a three-way chat to give your clients, management and staff a way to streamline communication
- Why it’s better to find a software that works well for your business instead of building it from scratch
- How to create a company culture when you own a mobile service business
- Why Club DiOGi is a whole new type of doggy daycare that is committed to protecting your dog’s mental and physical well being. Club DiOGi provides a calm, safe and fun space for little dogs. By providing small, personalized groups, training games, Zen nap rooms, and even doggy puzzles, Club DiOGi aims to treat their canine members like royalty.
- How to plan and budget for opening up a brick-and-mortar business
- How to be a rockstar entrepreneur

Courtney’s favorite saying:

“I will not be governed by the tranny of immediacy” - unknown

Aug 07 2018

51mins

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EP 205 - Why Taking Really Good Care of Your Employees is the Key to Success with Adina Silberstein

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In this episode, we sit down with Adina Silberstein who is the founder, President and CEO of award-winning, Philadelphia-based professional pet sitting, dog walking and force-free, holistic wellness company, Queenie’s Pets®, one of the largest pet care companies in the city. She is a business and leadership coach and a Certified Canine Massage Therapist. Adina is committed to making the lives of pets and their humans better by supporting her clients & communities in learning and practicing holistic, fear-free, force-free and pain-free care for all companion animals. Adina is an active member of many professional associations, including Pet Sitters International, National Association of Professional Pet Sitters, the Pet Professional Guild and more. Adina sits on the Philadelphia Animal Advisory Committee, a team of 10 pet professionals from across the animal disciplines that advises Philadelphia City Council and the city’s Mayor on all matters of the laws governing animals and their management - from companion animals, to the equine police units to wildlife and oversight of the main city shelter.

Adina is a writer for national & local pet-related blogs, including Dogster.com, Catster.com & thephillydog.com. A graduate of American University as well as the Goldman Sachs 10,000 Small Businesses program.

In this episode you’ll learn:

- How to take really good care of your employees
- How to take your mobile service business to the next level by creating systems and processes that prioritize efficiency, boundaries and profitability
- The pros and cons of opening up a brick-and-mortar shop for your mobile service business
- The importance of continuous business education in order to be a solid leader
- The benefits of working with a business coach like Adina
- How to get involved in your community to grow your business and give back

Jul 31 2018

48mins

Play

EP 204 - How to Become a Professional Dog Trainer and Mentor with Kim Sauer

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Do you own a dog walking business and you're thinking about becoming a dog trainer, but don't know where to start? Have you always dreamed of working with dogs and becoming an expert? In this episode of Handling Business, we sit down with Kim Sauer of Sit n’ Stay Professional Pet Services who is a true expert and leader in the pet care industry.

Kim Sauer's fascination with dog training took off in 1997 when she started assisting a local trainer using a clicker in exchange for helping her with her own aggressive dog. Her interest grew as she learned how much she loved working with animals and enjoyed seeing the transformation in both the dogs and the owners. Kim opened her pet sitting and dog walking business, Sit n' Stay Pet Services in hopes that the fields would complement each other. Kim hired her first employee in 2005 and has steadily increased in size over the years to now have 30 pet sitters and dog walks, an office manager and 5 trainers on her team.

Kim first earned her certificate from Animal Behavior College in January 2002 becoming an ABC Certified Dog Trainer and then later became a Certified Professional Dog Trainer (CPDT-KA) in March of 2006. She is also an AKC Canine Good Citizen (CGC) and AKC STAR Puppy Evaluator. In 2006 Kim became an ABC Mentor Trainer and also a CATCH Dog Training Program Mentor Trainer and is now helping others to realize their dream of becoming a dog trainer! Kim became a PetTech Pet First Aid Instructor back in 2006 and in 2012 became a Mentor Trainer with PetTech, helping others to become PetTech Instructors as well.

Kim's specialty is working with families owning pets who plan to bring a baby into the household. She was the trainer for the SPCA serving Erie County's Baby Ready Pets Program for 7 years, the the trainer for the SPCA serving Erie County's Teaching Love and Compassion Program (TLC) to inner city at-risk youth program for 5 years, and the trainer for the SPCA Serving Erie County's Paws for Love Therapy Dog Program Evaluator. Kim is also a current Licensed Educator for the Dogs & Storks Program and the Dog and Toddlers Program.

Kim credits most of her education to her own dogs- Blaze, Nigel, Greta, Coop and the many cats and sugar gliders she has shared her home with. Kim believes that every animal (and human), come into your life to teach you something.

In this episode you’ll learn how to...

-Become a certified trainer and develop a solid program or partner with other programs who already have great resources, handouts and outlines

-Enroll in a dog training program with CATCH Dog Trainers Academy, Karen Pryor Academy or Animal Behavior College, and work towards becoming a Certified Professional Dog Trainer which is a separate certification from a dog training program

-Become a mentor trainer through CATCH or PetTech as a way to give back to your community and bring in a good flow of potential dog trainers for your growing dog training business

-Find great employees and motivate them to be dedicated to your team long term

Books that Kim loves…

-Entreleadership by Dave Ramsey

-The Big Leap by Gay Hendricks

Favorite takeaway…

“You can’t train people to be friendly, you need to hire friendly people. You can teach people how to take great care of animals, but you can’t always train people to have a certain personality type."

Jul 24 2018

52mins

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EP 203 - How to Respond to Online Reviews with Kristen Lee

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Kristen Lee is two parts serious business strategist, one part fairy godmother with a double dose of Jersey, and she’s also the Founder & President of Kristen Lee Consulting, LLC (formerly Thrive).

Kristen is a dog business consultant, marketing expert, high-end sales ninja, mindset and personal development thought leader.

She’s also a continuous education and improvement junkie; always placing herself in the student seat.

And her vision?

Creating massive empires for dog business professionals, empowering industry leaders while accumulating wealth and FREEDOM in their businesses.

If she's not traveling the world on the search for business knowledge bombs to bring back to the dog biz industry, you can find her at her home in hipster Durham, NC with her hubby Frank, two dogs and one cat who thinks he's a dog.

In this episode, Kristen and Britt cover a wide range of topics and narrow in on getting clear on what your niche is in order to find your tribe. Kristen is a firm believer that you have to identify your tribe as the first building block in forming your marketing and sales plan so that you don’t waste time and money knocking on the wrong doors.

Kristen also talks about how important it is to cultivate your tribe and build a community so that when it comes to big “asks” it’s easier to communicate with your clients about writing reviews or spreading word of mouth about your business. Becoming the leader of your tribe also builds credibility as an expert, which leads to other great opportunities and more revenue streams.

Kristen shares what to do about good, bad and ugly reviews and how to deal with them in the most positive way. This episode is jam packed with good advice so don’t miss it!

Jul 17 2018

53mins

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EP 202 - How to Manage 60,000 Appointments in One Year with Joette White of Park Cities Pet Sitter

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Have you ever asked yourself, “What if I could do 60,000 appointments in one year?” This exemplary business woman has accomplished just that. In this episode of Handling Business, we interview Joette White - award-winning business owner, board member, wife, mother, actress and active community member. She has owned Park Cities Pet Sitter since 2002 and has dedicated herself to creating the very best pet care business by investing in her employees happiness and well-being. Because of Joette’s exemplary business practices, her company was awarded NAPPS’ 2017 Business of the Year, a national award given to a pet sitting company that demonstrates outstanding business practices and vision in maintaining and growing their business. Park Cities Pet Sitter has also won many local-based awards, including Angie’s List Super Service Award for the last 5 consecutive years, “Best of Dallas” by D Magazine, and has been featured on WFAA Channel 8, Dallas Voice, and The Dallas Observer.

In this episode we discuss how Joette bought her business over a decade ago and took it from a few pet sitters to 47 pet sitters who take care of thousands of clients. Joette shares how she continually adapts and makes changes to her business as it scales. She also talks about how she made the switch from independent contractors to employees and how this big shift might not cost as much as you think. Last year, Joette purchased her second pet sitting business to merge with her Park Cities Pet Sitter and stresses how important it is to do your due diligence when purchasing a business. There’s many factors you must consider such as, does their business model align with your own? Is the current business owner able to step away? How are the clients going to react to this switch and how do you mitigate the risks?

The biggest takeaway from this episode is what makes Joette so successful. She believes that you get back what you give and that we are all connected and we are all human. It’s all about relationships with your clients and staff that are based on compassion, healthy boundaries, empathy, loyalty and trust. Many people in the pet industry think that they only need to be good with pets, but they must be equally great with people too or be able to bring on a business partner who is. Joette also insisted that success is not only all about your client’s happiness, it’s actually all about your team’s happiness. Your clients will be happy if your team is. Joette contributes her success to her outstanding team and their dedication to providing her clients with exemplary, high quality service.

Jul 11 2018

49mins

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EP 201 - How This Female Entrepreneur Created a Multi-Million Dollar Successful Pet Care Business

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Becky O'Neil is the Founder and President of Becky's Pet Care, one of the country's largest and most successful pet care businesses. Based in Northern Virginia, Becky and her team take care of over 4,500 clients and employ 150 dog walkers and sitters. Becky started her business as a one woman show writing her schedule down in a planner and over the years made huge leaps forward to create systems and processes that have allowed her to continually scale. In this episode, we talk about how Becky's forward thinking mentality, strategic planning and diligent system reviews that propel her business forward. If you are just starting your business or you're looking for ways to take your pet sitting or dog walking business to the next level, this episode will inspire you to think big and take action!

Jul 03 2018

43mins

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EP 113 - Handling Your Law Questions with Alex Stathopoulos

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This week the Handling Business Podcast welcomes Alex Stathopoulos! Alex is an employment litigation attorney at Orrick, Herrington & Sutcliffe, and works out of the firm’s San Francisco office. In that role, she regularly counsels clients and litigates employment-related claims before various administrative agencies and in state and federal court, including discrimination, retaliation, and harassment claims, as well as wage-and-hour class actions. Alex is a double golden bear--she graduated from UC Berkeley School of Law, and also earned a B.A. in Philosophy and B.S. in Business Administration from UC Berkeley. In between undergraduate and law school, Alex was a workforce communication consultant for two years, focusing on drafting strategic employee communications. In addition to her professional pursuits, Alex also has a wide array of side-projects--she is a painter, has dabbled with running her own Etsy store, knits, cooks, and hopes to someday get into falconry.

We capture an extensive and in-depth interview as we ask Alex all the questions a small business owner could ask. We’ll cover hiring and termination laws, tips for successful background checks, what you can and cannot ask during interviews, the importance of a clear company policy and much, much more! Alex also provides some invaluable resources to help you stay on top of local and federal laws when it comes to your small business. This is one of our most informative episodes yet so be sure not to miss it!

Jul 18 2017

35mins

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EP 112 - Building a business with your best friend

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We have a fun Handling Business episode in store for you today as we sit down with the co-owners of a very successful pet care business in Northern Virginia called, All Friends Pet Care. Pam Ahart and Beth Greenburg are not only business partners, but also best friends. They’ve known each other since 1973 and their childhood was full of pets. It was only natural that they one day decided to turn their passion and dedication toward their animal friends into a business where your best friend is their best customer. We’re going to dive into the early days of starting their business, the secret behind having a successful co-founder relationship, the benefits of getting involved in professional communities and neighborhood events, and the trials and tribulations that they’ve faced as business owners over the years.

Jul 11 2017

49mins

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EP 111 - Just do it... how to get scaling, hiring and profiting right away with Gila Kurtz

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This week the Handling Business podcast welcomes the amazing Gila Kurtz. A serial entrepreneur who found her passion in helping dogs and their owners, Gila has led an incredible life of ambition and dedication to her businesses. In addition to building a successful dog training business wherever the Navy moved her, she co-founded and co-owns Dog is Good, an award-winning lifestyle brand for dog lovers. She has also authored Fur Covered Wisdom… A Dog Can Change the Way You See the World, a #1 international bestseller in Pet and Self-Help Categories. These days Gila continues to grow her lover for business and pets as her company generates an impressive 7 figures a year.

Britt and Gila spend this episode sharing stories of their startup struggles overcome by their passion for dogs, people and entrepreneurship. You’ll discover how Gila was able to create successful brands in a two year time-frame while she moved around for the Navy. You’ll also come away from this podcast with an understanding of the importance of revenue, consistency, and getting your hands dirty with the nitty-gritty of your business. This is a powerful episode chalked full of great tips and tricks from one of the most successful women in the pet industry. Listen now!

Jul 03 2017

50mins

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EP 110 - Consistency is Key - an interview with Bella Vasta

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Ask Bella Vasta, successful entrepreneur turned business coach, what the most important key to success is and she’ll come back with one word; consistency. Of all the incredible tips, tricks and advice she offers her clients, consistency might be her favorite, and Bella should know. She built a pet sitting business with a client on almost every street of Scottsdale, AZ and sold it for six figures before the age of 34. Her recognition as owner of one of the top pet sitting businesses in the states gave her the foundation she needed to start coaching other business owners in 2007. What does she attribute to the huge success and national attention that boosted her career and landed her where she is today? You guessed it; consistency.

We talk a lot about consistency in this episode, but Bella also doles out other incredible advice for any small business owner. She’ll take us on her journey from live-at-home student to full time pet sitter and finally entrepreneur turned business coach. She breaks down everything she learned along the way and gives us some of the biggest tips she wishes she knew in the beginning. You’ll learn Bella’s easy to use Blog content technique, where to get free employee handbooks, her favorite books, resources and much, much more. You really don’t want to miss this one!

Jun 27 2017

44mins

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EP 109 - An interview with our founder!

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This week we turn our Podcast on its head! You may remember episode 5 when we interviewed the amazing Kathryn Cockrell. After that interview, Kathryn stayed on the phone with our founder Brittany to dive even deeper into the conversation. Kathryn was so impressed with Britt’s story that she asked if she could play host on this week's episode and interview Britt! We loved the idea here at Handlr and quickly set up a date.  

Kathryn does an incredible job hosting Handling Business as she asks Britt to tell her story from the beginning. What drove Brittany to develop Handlr? Where did she start her career and how did she discover the small business void that Handlr helps to fill? From her humble beginning walking dogs and tutoring students to her entrepreneurial journey with every win and loss in between, Britt tells all.

Have you had questions about Handlr? We promise they will all be answered in this podcast. You’ll learn how our software was designed to save you thousands of hours, grow exponentially and allow you time to work on your business, not for it. Check it out below!

Jun 20 2017

1hr 8mins

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EP 108 - The Fear of Failure vs The Fear of Success

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Have you ever paused along your journey as an entrepreneur and think “this would be so much easier if I had someone to guide me”? You’re not alone, every business owner wishes for a mentor to help make those tough decisions or point them in the right direction. Erica Gomez realized this years ago, which is why she became a business coach. Since 2011, Erica has been helping entrepreneurs find their way while simultaneously running her own pet sitting business, productivity workshop, and taking care of her family.

Jun 13 2017

54mins

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EP 107: The 5 simple things you may not be doing to optimize your business with Josh Cary

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For this weeks podcast we interviewed Josh Cary of PetsittingOlogy, Pet industry expert and business coach. Josh taught us why your website needs these things and much more to compete in a constantly evolving industry. We’ll ask Josh about his process for growing a business and how he helps clients optimize their websites every day. He’ll share his biggest tips for standing out in a crowded market and how to one-up your competition with simple, smart steps.

Jun 06 2017

51mins

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EP 106 - Creative financial planning advice for entrepreneurs with Doug Warren

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This week on the Handling Business Podcast we sit down with a true expert in his field, Doug Warren. Doug has been a financial advisor for the last 44 years and has a massive following to prove it. Though he still works with clients one-on-one, Doug has thousands of followers that read his books, attend his training seminars and cling to his every word of advice.

May 30 2017

42mins

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EP 105 - How to build a business that can thrive on its own w/ Kathryn Cockrell

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In this week's episode of the Handling Business Podcast, Kathryn Cockrell sits down with us to tell her story. Kathryn launched her business as a teenager after deciding at only 17 that she wanted to work for herself. Years later, Happy Hound is a living, breathing business that thrives on it’s own. As Kathryn prepares an Airstream trailer to be her mobile office/ home, she guides us through the process of creating a company that can both help others and provide her with income while she travels the world.

May 23 2017

56mins

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EP 104 - Conquer your marketing fears with Mike Linville of Black Dog Marketing

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Welcome to a very special edition of the Handling Business Podcast! We’re excited to introduce you to Mike Linville of Black Dog Marketing. Mike is a digital marketing expert who’s spent the last 17 years carving out his place on the internet. A Marine with a double major in material science & electrical engineering from UC Davis found that he enjoyed helping small businesses rise through the ranks of the web more than doing power calculations. Mike takes us on his journey from unmotivated teenager to marketing mad man and answers your biggest questions along the way.

May 16 2017

59mins

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iTunes Ratings

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Amazing Pet Care and Business Podcast!

By happyhoundforlife - Jun 10 2017
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I own a pet care business and these podcasts have been great motivation to keep my business growing. The tips are all easily actionable and the speakers are a lot of fun to listen to! The most helpful question addressed so far was employee v.s. contractor, I was in the middle of that debate at the time that podcast aired. It helped me decide to go the contractor route.