AI and ML can help insurers, but the InsurTech world has a lot more going on. Automation is delivering faster quotes and improving customer experience. Senior analyst Thomas Mason joins host Eric Hanselman to look at the impacts of market opinion and interest rate increases. Market worries about tech are hitting stock prices, but investment portfolios could be helped by higher rates. There’s promise integrating insurance into consumer purchasing, similar to what’s happening with financing.

AI and ML can help insurers, but the InsurTech world has a lot more going on. Automation is delivering faster quotes and improving customer experience. Senior analyst Thomas Mason joins host Eric Hanselman to look at the impacts of market opinion and interest rate increases. Market worries about tech are hitting stock prices, but investment portfolios could be helped by higher rates. There’s promise integrating insurance into consumer purchasing, similar to what’s happening with financing.

Interesting times in insurance technology 

The year has been full of contradictory signals in technology markets, with some areas accelerating and others pulling back. Simon Robinson, head of TMT research returns to identify, if not make sense, of the forces at play with host Eric Hanselman. The winds of inflation, M&amp;A and maturing expectations for ESG are beating across tech companies as they look to navigate a path through these choppy waters. Fintech advances in spite of the crypto winter and blockchain might actually get real.

The year has been full of contradictory signals in technology markets, with some areas accelerating and others pulling back. Simon Robinson, head of TMT research returns to identify, if not make sense, of the forces at play with host Eric Hanselman. The winds of inflation, M&amp;A and maturing expectations for ESG are beating across tech companies as they look to navigate a path through these choppy waters. Fintech advances in spite of the crypto winter and blockchain might actually get real.

Midyear Madness: A look the chaotic path and where it’s headed

Innovations in the payments world continue with the advances in Buy Now Pay Later (BNPL). It’s beloved by a new generation of online shoppers and big step from the layaway plans of old. Associate analyst McKayla Wooldridge joins host Eric Hanselman to delve into its appeal and look at recent study results that show both positive and negative angles for consumers and merchants. The latter want increased purchasing volumes, but the former are concerned about refund complexities and hidden costs.

Innovations in the payments world continue with the advances in Buy Now Pay Later (BNPL). It’s beloved by a new generation of online shoppers and big step from the layaway plans of old. Associate analyst McKayla Wooldridge joins host Eric Hanselman to delve into its appeal and look at recent study results that show both positive and negative angles for consumers and merchants. The latter want increased purchasing volumes, but the former are concerned about refund complexities and hidden costs.

Buy Now Pay Later: More than modern layaway?

While we’ve come a ways from Robby the Robot being society’s image of robots, there’s more useful nuance. Senior research analyst Ian Hughes returns to discuss a model of nine levels of autonomy with host Eric Hanselman and effects on applications of robotic technology. Self-driving vehicles are just a start and many of the enabling technologies are in early stages, but digital twins play a key role in training the models that are driving robots and link them to digital realms and metaverses.

While we’ve come a ways from Robby the Robot being society’s image of robots, there’s more useful nuance. Senior research analyst Ian Hughes returns to discuss a model of nine levels of autonomy with host Eric Hanselman and effects on applications of robotic technology. Self-driving vehicles are just a start and many of the enabling technologies are in early stages, but digital twins play a key role in training the models that are driving robots and link them to digital realms and metaverses.

Robots on the march

The shift to subscription sales models is sweeping across many industries, but it’s a change that requires more than just a new way to buy. Senior research analyst Bruce Daly joins host Eric Hanselman to explore the shift in mindset it requires and the organizational challenges that many have faced. While customer success approaches can be supported by software systems, there’s an underlying organizational and operational change that’s required. More digitization complexity!

The shift to subscription sales models is sweeping across many industries, but it’s a change that requires more than just a new way to buy. Senior research analyst Bruce Daly joins host Eric Hanselman to explore the shift in mindset it requires and the organizational challenges that many have faced. While customer success approaches can be supported by software systems, there’s an underlying organizational and operational change that’s required. More digitization complexity!

Customer success: Keys to the subscription transition

Supporting the communities that make up the modern enterprise requires visibility in ways that many might not have considered. Analyst Marie Froehlicher and Emily Jasper, President of the Global Pride Resource Group, join host Eric Hanselman to explore the path to greater understanding. Organizations have to understand that, unlike other corporate metrics, DEI perspectives are dynamic and have to consider language to capture the nuances of the constituencies that make up their community.

Supporting the communities that make up the modern enterprise requires visibility in ways that many might not have considered. Analyst Marie Froehlicher and Emily Jasper, President of the Global Pride Resource Group, join host Eric Hanselman to explore the path to greater understanding. Organizations have to understand that, unlike other corporate metrics, DEI perspectives are dynamic and have to consider language to capture the nuances of the constituencies that make up their community.

Pride Month: Diversity and inclusion in technology

While information security budgets are increasing, the market isn’t being kind to infosec vendors and that could dampen M&amp;A prospects. Returning guests Garrett Bekker and Brenon Daly join host Eric Hanselman to talk about those prospects and look at the implications of the huge Broadcom/VMware deal. That massive transaction has all of the hallmarks of a private equity deal and is an indicator of the shifting market dynamics that will be at play as we head back to an in-person RSA Conference.

While information security budgets are increasing, the market isn’t being kind to infosec vendors and that could dampen M&amp;A prospects. Returning guests Garrett Bekker and Brenon Daly join host Eric Hanselman to talk about those prospects and look at the implications of the huge Broadcom/VMware deal. That massive transaction has all of the hallmarks of a private equity deal and is an indicator of the shifting market dynamics that will be at play as we head back to an in-person RSA Conference.

Security M&A: Is winter coming?

Can cars make the transition to being a subscription service? Returning guests Mark Fontecchio and Johan Vermij join host Eric Hanselman to sort out what works in this transition and what’s possible. Consumers see value in vehicle-specific services, but have grown accustomed to using personal devices for functions like navigation and entertainment. Security is a very different matter, as consumers want greater control over data and where it’s used. Greater trust could unlock many options.

Can cars make the transition to being a subscription service? Returning guests Mark Fontecchio and Johan Vermij join host Eric Hanselman to sort out what works in this transition and what’s possible. Consumers see value in vehicle-specific services, but have grown accustomed to using personal devices for functions like navigation and entertainment. Security is a very different matter, as consumers want greater control over data and where it’s used. Greater trust could unlock many options.

Connected vehicles in transition

The use of artificial intelligence and machine learning (AI/ML) is growing rapidly, but there’s not a lot of visibility into the set of supporting capabilities that have to be in place to support it. Nick Patience returns to discuss the results of the latest AI/ML study and to dig into use cases and operations aspects with host Eric Hanselman. While a lack of data scientists has been a popular concern, there’s a lot more that’s needed to support AI/ML efforts. MLOps can come to the rescue!

The use of artificial intelligence and machine learning (AI/ML) is growing rapidly, but there’s not a lot of visibility into the set of supporting capabilities that have to be in place to support it. Nick Patience returns to discuss the results of the latest AI/ML study and to dig into use cases and operations aspects with host Eric Hanselman. While a lack of data scientists has been a popular concern, there’s a lot more that’s needed to support AI/ML efforts. MLOps can come to the rescue!

The operations side of AI/ML

Organizations are sorting out what’s needed for their digital infrastructures. There’s natural synergy between compute and connectivity and senior analyst Lynnette Luna and principal analyst Dan Thompson join host Eric Hanselman to look at today’s reality and future potential. Is close enough compute sufficient for today’s uses? The promise is driving M&amp;A activity between cell tower and datacenter owners and opening opportunities for service provider’s easier to consume, abstracted offerings.

Organizations are sorting out what’s needed for their digital infrastructures. There’s natural synergy between compute and connectivity and senior analyst Lynnette Luna and principal analyst Dan Thompson join host Eric Hanselman to look at today’s reality and future potential. Is close enough compute sufficient for today’s uses? The promise is driving M&amp;A activity between cell tower and datacenter owners and opening opportunities for service provider’s easier to consume, abstracted offerings.

Digital infrastructure – towers and datacenters unite! Sort of…

Define your digital roadmap. Weekly podcasts featuring specialists from 451 Research and other areas of S&amp;P Global Market Intelligence help you take a deep look at industries and companies as they invent and implement digital infrastructure. To learn more, visit: www.spglobal.com/451-research

Women’s experiences in the technology workplace are many and varied and research directors Katie Darden and Melanie Posey join host Eric Hanselman to explore the results of the Women in Technology study. Produced in collaboration with the California Technology Council and WE Global, it looks at different aspects, including the power of virtuous circles that women role models can create in tech and how perspectives differ across age groups. Important insights with some surprises!

Women’s experiences in the technology workplace are many and varied and research directors Katie Darden and Melanie Posey join host Eric Hanselman to explore the results of the Women in Technology study. Produced in collaboration with the California Technology Council and WE Global, it looks at different aspects, including the power of virtuous circles that women role models can create in tech and how perspectives differ across age groups. Important insights with some surprises!

Women in Technology Study results

We talk a lot about theoretical aspects of ML/IA, but this episode brings in Giorgio Baldassarri and Kieran Shand from S&amp;P Global's Credit Modeling and DMS teams to talk about the practical aspects of Machine Learning (ML) implementations with host Eric Hanselman. They are tackling a complex problem in tracking credit risk and building ML models to identify higher-risk credit instruments. It’s a situation where the data can be incomplete and, in a regulated industry, model explainability is key.

We talk a lot about theoretical aspects of ML/IA, but this episode brings in Giorgio Baldassarri and Kieran Shand from S&amp;P Global's Credit Modeling and DMS teams to talk about the practical aspects of Machine Learning (ML) implementations with host Eric Hanselman. They are tackling a complex problem in tracking credit risk and building ML models to identify higher-risk credit instruments. It’s a situation where the data can be incomplete and, in a regulated industry, model explainability is key.

ML in action: Automating Credit Risk

There’s tremendous focus on environmental, social, and governance issues, but consumers seem to view these as more discrete aspects, rather than an integrated set of concerns. Sheryl Kingstone, head of Customer Experience and Commerce, joins host Eric Hanselman to look at recent study data that indicates the challenges and opportunities that businesses face. Reported declines in trust mean better communications are needed, but consumers say they value companies that live and express ESG values.

There’s tremendous focus on environmental, social, and governance issues, but consumers seem to view these as more discrete aspects, rather than an integrated set of concerns. Sheryl Kingstone, head of Customer Experience and Commerce, joins host Eric Hanselman to look at recent study data that indicates the challenges and opportunities that businesses face. Reported declines in trust mean better communications are needed, but consumers say they value companies that live and express ESG values.

Consumer ESG Perspectives

Does more data give you better decisions? That’s open for debate, but the quality of the data you use can have an impact on getting to decisions faster. Justine Iverson, head of S&amp;P’s Global Marketplace explores the different aspects of working with data sets with host Eric Hanselman. Tools with higher levels of abstraction can put data-driven decision-making in the hands of more people and power a digitized business. Will the fridge of the future be adorned with data plots from school? Maybe.

Does more data give you better decisions? That’s open for debate, but the quality of the data you use can have an impact on getting to decisions faster. Justine Iverson, head of S&amp;P’s Global Marketplace explores the different aspects of working with data sets with host Eric Hanselman. Tools with higher levels of abstraction can put data-driven decision-making in the hands of more people and power a digitized business. Will the fridge of the future be adorned with data plots from school? Maybe.

Data and its Distribution

While we’ve talked about the uses of data, there are complex issues around securing it, especially with more remote work. Security analyst Justin Lam joins host Eric Hanselman to look into changing approaches that can address the fluidity of data in modern applications. The scale of data volume growth is straining traditional approaches. Organizations are wrestling with declining storage costs that tempt them to retain everything, but a better path might be to learn how to let data go.

While we’ve talked about the uses of data, there are complex issues around securing it, especially with more remote work. Security analyst Justin Lam joins host Eric Hanselman to look into changing approaches that can address the fluidity of data in modern applications. The scale of data volume growth is straining traditional approaches. Organizations are wrestling with declining storage costs that tempt them to retain everything, but a better path might be to learn how to let data go.

Data Security Evolution

There have been chronic hiring issues in tech, even before the great resignation, and it’s been particularly acute in information security. Research analyst Megan Goodwin joins host Eric Hanselman to talk about alternatives to the traditional internal paths and where targeted learning can be useful. With concerns about burnout being ever more prevalent, training options like boot camps could help to skill up existing staff, but organizations have to invest to make those options pay off.

There have been chronic hiring issues in tech, even before the great resignation, and it’s been particularly acute in information security. Research analyst Megan Goodwin joins host Eric Hanselman to talk about alternatives to the traditional internal paths and where targeted learning can be useful. With concerns about burnout being ever more prevalent, training options like boot camps could help to skill up existing staff, but organizations have to invest to make those options pay off.

Technology hiring issues

The conflict in Ukraine is having dire humanitarian consequences and is creating economic disruption. The impacts that many expected in the cyber realm have been more muted. Scott Crawford and Johan Vermij return to discuss what this means for the evolution of the attacker community and what organizations should be considering with host Eric Hanselman. Alignments between state actors and some criminal groups may not be as tight many expected, but it’s clear that we’re in a very new situation.

The conflict in Ukraine is having dire humanitarian consequences and is creating economic disruption. The impacts that many expected in the cyber realm have been more muted. Scott Crawford and Johan Vermij return to discuss what this means for the evolution of the attacker community and what organizations should be considering with host Eric Hanselman. Alignments between state actors and some criminal groups may not be as tight many expected, but it’s clear that we’re in a very new situation.

Cybersecurity and the Ukraine conflict

It’s being talked about in grand terms, but The Metaverse not a single thing or even a specific technology. Senior analyst Ian Hughes is back to discuss the many facets of metaverses with host Eric Hanselman. While some are laying claim, the metaverse comes in many forms and holds the promise of enriching human interactions. Gaming interfaces are a popular representation, but the interconnection can have ties to the physical world. Is this podcast a metaverse? Maybe just a part of one…

It’s being talked about in grand terms, but The Metaverse not a single thing or even a specific technology. Senior analyst Ian Hughes is back to discuss the many facets of metaverses with host Eric Hanselman. While some are laying claim, the metaverse comes in many forms and holds the promise of enriching human interactions. Gaming interfaces are a popular representation, but the interconnection can have ties to the physical world. Is this podcast a metaverse? Maybe just a part of one…

The Metaverse

There’s an evolution in digital transactions whose various elements are being rolled up under the banner of Web3. Analysts Jackie McGuire and Jordan McKee join host Eric Hanselman to explore the fusion of blockchain, cryptocurrencies, NFT’s and more. Billions of dollars are changing hands through decentralized transactions, but they’re passing through just a few parties who are defining the markets with early stage technologies. It’s wild and wooly today, but changing quickly.

There’s an evolution in digital transactions whose various elements are being rolled up under the banner of Web3. Analysts Jackie McGuire and Jordan McKee join host Eric Hanselman to explore the fusion of blockchain, cryptocurrencies, NFT’s and more. Billions of dollars are changing hands through decentralized transactions, but they’re passing through just a few parties who are defining the markets with early stage technologies. It’s wild and wooly today, but changing quickly.

The what, where and why of Web3

As organizations digitize their businesses, they’re trying to quantify the impacts on customer experience. Research director Sheryl Kingstone rejoins host Eric Hanselman to the results of the brainchild formed by the intersection of the Global Unified Commerce Forecast and the Voice of the Connected User Landscape (VOCUL) study. Quantifying over $300B USD of North American customer experiences, it has some fascinating insights. Digitally demanding customers have some of the highest revenue potential and almost half said they would pay a premium for the experiences they want.

As organizations digitize their businesses, they’re trying to quantify the impacts on customer experience. Research director Sheryl Kingstone rejoins host Eric Hanselman to the results of the brainchild formed by the intersection of the Global Unified Commerce Forecast and the Voice of the Connected User Landscape (VOCUL) study. Quantifying over $300B USD of North American customer experiences, it has some fascinating insights. Digitally demanding customers have some of the highest revenue potential and almost half said they would pay a premium for the experiences they want.

Quantifying Digital Customer Experience

Define your digital roadmap. Weekly podcasts featuring specialists from 451 Research and other areas of S&amp;P Global Market Intelligence help you take a deep look at industries and companies as they invent and implement digital infrastructure. To learn more, visit: <a href="http://www.spglobal.com/451-research" rel="nofollow" target="_blank">www.spglobal.com/451-research</a>

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