Cover image of Customer Support Leaders

Customer Support Leaders

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unl... Read more

Podcast cover

249: Fireside with Mike Redbord

249: Fireside with Mike Redbord

Specials: Fireside 49Mike Redbord tells me how to show the actual value to the business in providing support to those us... Read more

25 Nov 2022

21mins

Podcast cover

248: Holiday fireside with Jason Yun

248: Holiday fireside with Jason Yun

Specials: Fireside 48Jason Yun, co-founder of Relay, returns to talk about the support that Support folk might need in t... Read more

18 Nov 2022

14mins

Podcast cover

From The Archives: 32: Managing Performance Issues with Hilary Dudek

From The Archives: 32: Managing Performance Issues with Hilary Dudek

From The Archives: Week 7 Topic: Managing Performance IssuesHilary Dudek tells me how she likes to coach for positive be... Read more

30 Sep 2022

6mins

Podcast cover

From The Archives: 26: Metrics with Craig Stoss

From The Archives: 26: Metrics with Craig Stoss

From The Archives: Week 6 Topic: MetricsCraig Stoss talks about stories, and the Source of All Truth.Support the show

23 Sep 2022

6mins

Most Popular Podcasts

Podcast cover

From The Archives: 23: Moving from Doing to Leading the Work with Matt Dale

From The Archives: 23: Moving from Doing to Leading the Work with Matt Dale

From The Archives: Week 5 Topic: Moving from Doing to Leading the WorkMatt Dale returns to talk about why you can’t expe... Read more

16 Sep 2022

6mins

Podcast cover

From The Archives: 17: Transitioning to Leadership - Personal Perspectives with Natalie Ruhl

From The Archives: 17: Transitioning to Leadership - Personal Perspectives with Natalie Ruhl

From The Archives: Week 4 Topic: Personal Stories of Transitioning to LeadershipNatalie Ruhl had a dream….Support the sh... Read more

9 Sep 2022

6mins

Podcast cover

From The Archives: 11: Awkward Conversations with Hilary Dudek.

From The Archives: 11: Awkward Conversations with Hilary Dudek.

From The Archives: Week 3 Topic: Awkward ConversationsHilary Dudek needs to practice her poker face. (Also, although the... Read more

2 Sep 2022

6mins

Podcast cover

247: Fireside with Austin Emser

247: Fireside with Austin Emser

Specials: Fireside 47Austin Emser, CEO of Stylo, joins me for the first time to discuss the art of prioritising those ti... Read more

26 Aug 2022

30mins

Podcast cover

From The Archives: 5: Empathy with Ash Rhodes

From The Archives: 5: Empathy with Ash Rhodes

From The Archives: Week 1 Topic: Empathy in Support  We round out this week’s topic with Ash Rhodes. How much weight sho... Read more

19 Aug 2022

6mins

Podcast cover

From The Archives: 220: Building a Team from Scratch with Matt Dale

From The Archives: 220: Building a Team from Scratch with Matt Dale

From The Archives: Week 79 Topic: Building a Team from ScratchWhen is a full-time job not a full-time job? When it’s a t... Read more

12 Aug 2022

17mins

“Podium: AI tools for podcasters. Generate show notes, transcripts, highlight clips, and more with AI. Try it today at https://podium.page”