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Your Next Generation Hotel

"Your Next Generation Hotel" takes you inside the world of hospitality. We interview hotel managers, industry leaders, lecturers and anyone at the forefront of innovation within hospitality. We share insightful, actionable, pieces of advice as well as the latest trends around the world. Your host Mark Abraham founded the hospitality technology business Shackle. His passion for all things hospitality and technology is clearly evident throughout the episodes. We hope you enjoy.

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How Technology Can Drive your Strategic Hotel Decisions with Jon Davis, CTO of Village Hotels.

Jon Davis is the CTO of Village Hotels. Village Hotels operates 31 hotels in the United Kingdom, with a plan to open 50 by 2025. The company was founded in 1995, and is now owned by Denver-based private equity firm KSL Capital Partners. Jon has a fascinating background from the operations side as hotel manager to running his own hotel technology consultancy business to his current role with Village Hotels. We discussed everything from the impact of covid to the use of chatbots after analysing call centre data.  It's a must listen episode. Hope you enjoy!

20mins

17 Mar 2021

Rank #1

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The Current State of the Hospitality Industry and how Jane Pendlebury of HOSPA can Help.

Jane Pendlebury is the CEO of The Hospitality Professionals Association (HOSPA). HOSPA is the Association that helps hospitality’s professionals to develop their careers, network with colleagues and keep up-to-date with industry trends and developments. They also have a crisis support page on their website hospa.org that gives super valuable advice around COVID with help on re-opening being one example.  In this episode we discussed topics varying from the benefits of having a Minister for Hospitality in the UK to how the hospitality industry will bounce back stronger than ever.  Hope you enjoy this episode and please do share to a friend. 

19mins

3 Mar 2021

Rank #2

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Luxury Family Hospitality with Chitra Stern, Owner of Martinhal Hotels & Resorts

Chitra Stern is the recipient of the prestigious Deloitte Institute “Accomplished Entrepreneur Award” at the London Business School, “Person of the Year” Award by the international Family Travel Association and the “Family Traveler Award” for special contribution to the Family Travel Market. She is an Electronic Engineer, Chartered Accountant and MBA (London Business School). Between 2017 and 2019, Chitra was on the Committee of Portugal IN, a special task force created by the Portuguese Prime Minister’s office to further enhance Foreign Direct Investment into Portugal (www.portugalin.gov.pt). She is also an invited professor for Luxury Marketing at the Nova School of Business and Economics and is the incoming President of the Entrepreneurs Organization (www.eonetwork.org) in Portugal. Owner and founding board member of Martinhal Family Hotels & Resorts (www.martinhal.com) , Chitra is a passionate entrepreneur and real-estate & hotel developer, working alongside her business-partner and husband, Roman, on their projects in Portugal. They developed the Martinhal Resort in Sagres in the Algarve from scratch and have successfully expanded the “Martinhal” brand across 3 other properties in the best and most prestigious locations in Portugal – with one more branded hotel residence (www.martinhalresidences.com) coming up in Lisbon. They have had 4 children during the process of building up their businesses. They are also working on commercial real-estate projects and an Education Hub project in Lisbon, between the Park of Nations and the airport. The school, United Lisbon International School will open in September 2020 (www.unitedlisbon.school). The school forms part of a wider Edu Hub (www.eduhublisbon.com) – with innovators, tech companies and an academy that all have something to contribute to education. The school will be a K-12 International School with an American-based Curriculum and IB diploma. It will be operated by International School Services from Princeton, NJ. Enjoy the episode.

26mins

18 Nov 2020

Rank #3

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Hospitality in the Indian Ocean with Constance Hotels & Resorts CIO, Roshan Koonja

Constance Hotels & Resorts is a collection of luxury hotels in authentic destinations across the Indian Ocean. Beautiful Mauritius, Magical Maldives, True Seychelles & Authentic Madagascar. Don't they sound wonderful.  We were delighted to be joined by Roshan Koonja who is the Chief Information Officer at Constance Hotels. We discussed all things technology on a luxury resort and how it differs from that of a city centre hotel.  Please do share with some colleagues and friends. We hope you enjoy. 

17mins

12 Nov 2020

Rank #4

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Jan Hejny, CEO of HotelTime Solutions, why cloud based hospitality product are the now and the future.

Jan Hejny is the CEO of HotelTime Solutions, a company that provides cloud-based systems to hospitality industry in the EMEA region. They develop, distribute and support 4 main products - HotelTime (online property management system), Vento (ePOS system), Libero (PMS for wellness&spa centers) and Confero (Conferencing&Events system) and currently serve more than 500 customers in 11 countries world-wide. HotelTime is a long-established independent software developer and provider of cutting-edge, yet affordable cloud-based systems to the hospitality industry. On the market in Europe for over 16 years, the software they first developed 18 years ago. We discussed why cloud based products are the future of hospitality.  Hope you enjoy. 

17mins

4 Nov 2020

Rank #5

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Michael Bonsor, MD of Rosewood London discusses team work, attracting new guests and life at the pinnacle of hospitality.

Michael Bonsor is the Managing Director of the Rosewood London. An iconic hotel, an iconic brand and an exciting future.  We discussed it all from keeping the team positive to tackling covid. Michael joined the Rosewood in 2013 as Hotel Manager before taking up the position of Managing Director in 2017. During this time, he has led the hotel to Forbes 5-star rating and Conde Nast #1 Hotel in London 2019.  A true great in the hospitality industry who is leading the hotel into an exciting period where new geographical regions will be opened up because of covid and new guests will get to experience the wonderful experience Rosewood has to offer. Enjoy the episode. 

27mins

27 Oct 2020

Rank #6

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Kate Nicholls, CEO of UKHospitality leading the charge to protect everyone in hospitality across the UK.

Welcome back to "Your Next Generation Hotel" podcast. Season 2 kicks off with Kate Nicholls, CEO of UKHospitality.  UKHospitality is the powerful voice representing the broad hospitality sector – covering everything from bars, coffee shops, contract catering, hotels, nightclubs, visitor attractions and other leisure venues. Kate is facing the toughest challenge the industry has ever encountered with Covid-19. We discussed her suggestions to government on how to protect all that rely on this wonderful industry for their livelihoods as well as how UKH can help its members.  Please share this episode with your colleagues and spread the great work Kate and her team at UK are doing. 

24mins

21 Oct 2020

Rank #7

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The Immigration Policy & Hospitality Talent with Louise Phelps, Robert Richardson & Chad Smith.

When brilliant, committed people come together, anything is possible. At a time when the governments' recent immigration policy announcement has understandably caused concern, it has been an absolute pleasure for us to welcome Louise Phelps, Robert Richardson and Chad Smith to collaborate on this episode to help the hospitality industry stand together and face our recruitment challenges constructively and head on, so as to stop them negatively impacting the next generation of hotels. This episode is a follow on from what was supposed to be a conference on March 27th at The Savoy London but due to covid, it was postponed. Please see the individuals involved below.  Louise Phelps: Louise Phelps is Head of Talent Acquisition at The Savoy in London, one of the World’s most iconic hotels. Louise has won numerous industry awards for her talent acquisition strategies and systems. Robert Richardson: Robert Richardson is an award-winning hotelier based in Kent and London. Recently achieving a place on the 2020 Boutique Hotelier Industry Powerlist as a “Young Trailblazer”, he also sits on the executive board for the Institute of Hospitality. Chad Smith: Chad Smith is co-founder of HIRE (Hospitality’s Internal Recruitment Exchange) an initiative designed to rebel against the negative employer image that the hospitality industry experiences, and create a space for in-house hospitality recruitment and HR professionals to come together.

27mins

21 Jul 2020

Rank #8

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Hospitality in Ireland with the President of the Irish Hotels Federation, Elaina Fitzgerald Kane

Elaina Fitzgerald Kane is the 38th President of the Irish Hotels Federation, succeeding Michael Lennon. She is Sales Director of the Fitzgerald’s Woodlands House Hotel & Spa, a family-owned, four star hotel at Adare, Co Limerick. The 89 bedroom hotel, which currently employs 200 people, was established by her parents, Mary and Dick Fitzgerald in 1983. Mary Fitzgerald is a former President of the Irish Hotels Federation. A graduate of the Shannon School of Hotel Management, UCG and UCD’s Smurfit Business School, Elaina has been an active member of the IHF for many years. She serves as a member of the Federation’s National Executive Council. Prior to her election, she was Vice-President of the IHF. She has also held the position of Chair of the Shannon Branch of the Federation.

40mins

15 Jul 2020

Rank #9

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A Life in Hospitality with Robin Sheppard of Bespoke Hotels.

Robin has worked in hospitality ever since he graduated from Oxford Brookes University in 1977, with his background prior to Bespoke consisting of a range of General Manager positions across the country, including the Old Course Hotel in St Andrews and the Royal Berkshire in Ascot, before becoming a Regional Operations Director for Forte Hotels, based primarily in Bath. Bespoke Hotels has grown to represent over 200 properties worldwide, and stands as the UK’s Largest Independent Hotel Group. Founded in 2000 by Robin and Haydn Fentum, Bespoke has consistently grown to the point where they now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We hope you enjoy this episode, please share it to a friend. 

23mins

8 Jul 2020

Rank #10