
11 Questions and Answers Pt 1
In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts stay tuned for part 2 next week. We discuss configuration items, personal philosophies, and some tips and tricks. #ServiceNow #Whatisaci #whatisservicenowHave a topic you want us to cover send it our way!This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/supportLet us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaasJason Gibson: https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
26mins
18 Oct 2019
Rank #1

10 - Incidents and Requests in ServiceNow
In this episode Jason, Brent, Justin, and Randy discuss Incident and Requests in ServiceNow. We discuss how to implement, best practices, some personal philosophies, and some tips and tricks. #ServiceNow #IncidentResponse Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
36mins
8 Oct 2019
Rank #2
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12. ServiceNow Questions and Answers part 2
In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts. This is the second part of answering some questions that we heard. We discuss our experiences with the platform and how it compares to some other platforms. We had a lot of fun recording this - hope you enjoy.. #ServiceNow #Whatisaci #whatisservicenow Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
43mins
6 Nov 2019
Rank #3

2x8 CMDB Part 1
In this episode of ServiceSharp we invite a new guest and start a conversation on CMDB. CMDB means configuration Management Database - what do we do with it, is it important? How do we get started? Jump in and share your thoughts and questions we would love to answers them. We will periodically do some video versions as well - check out the YouTube Channel!. https://youtu.be/nx69uJmZ3og If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com #ServiceNow #careers #contracting #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
1hr 7mins
23 Apr 2020
Rank #4
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2x5 working from home
In this episode of ServiceSharp we discuss everyone's current favourite topic working from home, in this episode we talk about our experience and what we like about the platform as well as how easy the transition has been to make. If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com #ServiceNow #admin #mobileapps #NewYork #Madrid #development #training #portal Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/ --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/servicesharp/support
53mins
31 Mar 2020
Rank #5

2x4 Portals
In this episode of ServiceSharp we discuss portals, when to use them, how to use them, who the audience is and if we should customise them or not.#ServiceNow #admin #mobileapps #NewYork #Madrid #development #training #portalHave a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.comLinked Randy Haas: www.linkedin.com/in/rghaasJason Gibson: https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
44mins
9 Mar 2020
Rank #6

2x3 The new mobile apps and some listener questions:
In this episode of ServiceSharp we discuss the two mobile apps released back to back. What they are focused on and why there were new apps released in back to back named releases. In the second part of the podcast we respond to some questions asked by our listeners. We love doing this so please send any questions that you may have and we will do our best to answer them or research it and point you in the right direction. Questions we discuss: From a management or project leader perspective what is the best way to interact with developers especially when developer do not want to implement or state that the implementation is too complex? What happens if we lose code in ServiceNow? Is there good training to help empower and evangelise ServiceNow within a company? How can we integrate with code control / project control such as Jira? #ServiceNow #admin #mobileapps #NewYork #Madrid #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
1hr 43mins
12 Feb 2020
Rank #7

2x2 Admin and Buy In
Published on: January 28, 2020 at 12:02 PM Welcome to season 2! In this episode Jason, Justin, Brent, and Randy discuss daily administration in ServiceNow and how to best evangelize the platform and get buy in. What kind of daily admin activities, tips, or timesavers do you have? How have you gotten buy in around the platform at your organizations? #ServiceNow #admin #buyin Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
57mins
3 Feb 2020
Rank #8

2x1 Upgrades
Welcome to 2020 and the first episode of season 2! In this episode Jason, Brent, and Randy discuss upgrades in ServiceNow. With a major release every six months upgrades are definitly something you will have to address often in your ServiceNow career. We discuss how to, best practices, some personal philosophies, and some tips and tricks. #ServiceNow #NewYork #upgrades Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
1hr 7mins
28 Jan 2020
Rank #9

1x13. 99 Problems but ServiceNow aint one
In this episode Jason, Brent, and Randy discuss problem management in ServiceNow. We discuss how to implement, best practices, some personal philosophies, and some tips and tricks. #ServiceNow #problem #problemmanagementHave a topic you want us to cover send it our way!This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/supportLet us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaasJason Gibson: https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
59mins
17 Dec 2019
Rank #10

Roadmaps and Strategy
In this episode Jason and Randy discuss roadmaps, the why, the how, the when. They discuss strategies for communication and also impacts on the organization based on the roadmaps that they create. Hire smart people and partners, be realistic about your goals, assess capabilities, develop a roadmap, and be flexible. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
47mins
4 Jul 2019
Rank #11

Required elements for success part 3
In this final part of our 3 part series on elements for success in ServiceNow we are joined by Justin Claspill. We discuss staffing needs, skill sets, roadmaps, common mistakes, ITSM, ITIL, and many other topics. Let us know what you think! Hire smart people and partners, be realistic about your goals, assess capabilities, develop a roadmap, and be flexible. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/ Justin Claspill https://www.linkedin.com/in/justinclaspill/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
49mins
25 Jun 2019
Rank #12

Required elements for success in ServiceNow Part 2
In this second part of our 3 part series on elements for success in ServiceNow we are joined by Jason Leger from The Sharpstone Group as we discuss empowerment and enforcement. Cast a vision, commit to the vision then empower the team to succeed! Once you have set the course then enforce it as well. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
48mins
11 Jun 2019
Rank #13

Required Elements for Success in ServiceNow Part 1
In this episode Jason and Randy discuss what in their opinion it takes to have success in ServiceNow. This discussion is split up into three areas - the first one focuses on vision, responsibilities, and commitment. Let us know what you think - what are the main ingredients to success in ServiceNow? Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
38mins
28 May 2019
Rank #14

Upgrades and Clones
In this episode Jason and Randy discuss upgrades and clones including how, why, and when. ServiceNow has a rigorous update schedule with 2 major releases each year - upgrading your instances is something you will deal with frequently. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support
32mins
6 May 2019
Rank #15