ServiceSharp - a podcast all about ServiceNow

In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts stay tuned for part 2 next week.  We discuss configuration items, personal philosophies, and some tips and tricks.   #ServiceNow #Whatisaci #whatisservicenowHave a topic you want us to cover send it our way!This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/supportLet us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaasJason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support

In this episode Jason, Brent, Justin, and Randy discuss Incident and Requests in ServiceNow.  We discuss how to implement, best practices, some personal philosophies, and some tips and tricks.   #ServiceNow #IncidentResponse  Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support

In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts.  This is the second part of answering some questions that we heard.   We discuss our experiences with the platform and how it compares to some other platforms.  We had a lot of fun recording this - hope you enjoy..   #ServiceNow #Whatisaci #whatisservicenow  Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com   Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support

In this episode of ServiceSharp we invite a new guest and start a conversation on CMDB.  CMDB means configuration Management Database - what do we do with it, is it important?  How do we get started?  Jump in and share your thoughts and questions we would love to answers them.   We will periodically do some video versions as well - check out the YouTube Channel!. https://youtu.be/nx69uJmZ3og If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com #ServiceNow #careers #contracting #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support

In this episode of ServiceSharp we discuss everyone's current favourite topic working from home,  in this episode we talk about our experience and what we like about the platform as well as how easy the transition has been to make. If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.    www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com  #ServiceNow #admin #mobileapps #NewYork #Madrid #development #training #portal Have a topic you want us to cover send it our way!  This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/ --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/servicesharp/support

In this episode of ServiceSharp we discuss portals, when to use them, how to use them, who the audience is and if we should customise them or not.#ServiceNow #admin #mobileapps #NewYork #Madrid #development #training #portalHave a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.comLinked Randy Haas: www.linkedin.com/in/rghaasJason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support

In this episode of ServiceSharp we discuss the two mobile apps released back to back.  What they are focused on and why there were new apps released in back to back named releases.   In the second part of the podcast we respond to some questions asked by our listeners.   We love doing this so please send any questions that  you may have and we will do our best to answer them or research it and point you in the right direction. Questions we discuss: From a management or project leader perspective what is the best way to interact with developers especially when developer do not want to implement or state that the implementation is too complex? What happens if we lose code in ServiceNow? Is there good training to help empower and evangelise ServiceNow within a company? How can we integrate with code control / project control such as Jira? #ServiceNow #admin #mobileapps #NewYork #Madrid #development #training   Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support

Published on: January 28, 2020 at 12:02 PM Welcome to season 2!  In this episode Jason, Justin, Brent, and Randy discuss daily administration in ServiceNow and how to best evangelize the platform and get buy in. What kind of daily admin activities, tips, or timesavers do you have?   How have you gotten buy in around the platform at your organizations?   #ServiceNow #admin #buyin Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support

Welcome to 2020 and the first episode of season 2!  In this episode Jason, Brent, and Randy discuss upgrades in ServiceNow.  With a major release every six months upgrades are definitly something you will have to address often in your ServiceNow career.  We discuss how to, best practices, some personal philosophies, and some tips and tricks.   #ServiceNow #NewYork #upgrades  Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support

In this episode Jason, Brent, and Randy discuss problem management in ServiceNow.  We discuss how to implement, best practices, some personal philosophies, and some tips and tricks.   #ServiceNow #problem #problemmanagementHave a topic you want us to cover send it our way!This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/supportLet us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaasJason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support

In this episode Jason and Randy discuss roadmaps, the why, the how, the when.   They discuss strategies for communication and also impacts on the organization based on the roadmaps that they create. Hire smart people and partners, be realistic about your goals, assess capabilities, develop a roadmap, and be flexible. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support

In this final part of our 3 part series on elements for success in ServiceNow we are joined by Justin Claspill.  We discuss staffing needs, skill sets, roadmaps, common mistakes, ITSM, ITIL, and many other topics.  Let us know what you think! Hire smart people and partners, be realistic about your goals, assess capabilities, develop a roadmap, and be flexible. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ Justin Claspill https://www.linkedin.com/in/justinclaspill/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support

In this second part of our 3 part series on elements for success in ServiceNow we are joined by Jason Leger from The Sharpstone Group as we discuss empowerment and enforcement.   Cast a vision, commit to the vision then empower the team to succeed!  Once you have set the course then enforce it as well. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support

 In this episode Jason and Randy discuss what in their opinion it takes to have success in ServiceNow.  This discussion is split up into three areas - the first one  focuses on vision, responsibilities, and commitment.  Let us know what you think - what are the main ingredients to success in ServiceNow?    Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support

In this episode Jason and Randy discuss upgrades and clones including how, why, and when. ServiceNow has a rigorous update schedule with 2 major releases each year - upgrading your instances is something you will deal with frequently. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/servicesharp/support