Ranked #1
KONE America's CEO Larry Wash Shares Innovation Insights
KONE America's CEO Larry Wash Shares Innovation Insights
Larry Wash, CEO of KONE Americas, provides an engaging look into what it takes to truly build a culture of innovation. K... Read more
15 May 2019
•
29mins
Ranked #2
The Field Technician of The Future
The Field Technician of The Future
Rich Smith, Vice President, Product and Services Division at Komatsu America Corp., chats with Sarah about how evolving ... Read more
20 Nov 2019
•
26mins
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Ranked #3
Mastering Engagement to Drive High-Performance Culture
Mastering Engagement to Drive High-Performance Culture
Don Rheem, author of Thrive By Design: The Neuroscience that Drives High-Performance Cultures, TEDx Speaker, and CEO of ... Read more
19 Feb 2020
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39mins
Ranked #4
Embracing The Experience Economy
Embracing The Experience Economy
Joe Pine, Author of The Experience Economy: Work Is Theatre & Every Business a Stage and Cofounder of Strategic Hori... Read more
7 Aug 2019
•
35mins
Most Popular Podcasts
The Joe Rogan Experience
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Ranked #5
Gosiger’s Foundation for Field Service Success
Gosiger’s Foundation for Field Service Success
Roger O’Connor, VP of Product Support at Gosiger, discusses the company’s three-pronged approach to service transformat... Read more
10 Jul 2019
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36mins
Ranked #6
From Behemoth to Startup: Lessons Learned in Field Service Excellence
From Behemoth to Startup: Lessons Learned in Field Service Excellence
Hector Pascal, formerly with Coca-Cola and now with startup Bevi, chats with Sarah about the similarities and difference... Read more
11 Sep 2019
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33mins
Ranked #7
Adapting to the Evolution of Service
Adapting to the Evolution of Service
Sarah talks with Urban Hofstrom, Director - Accenture Products at Accenture Responsible for the Industry X.0 Service Pra... Read more
5 Feb 2020
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24mins
Ranked #8
Schneider Electric Embraces Agile
Schneider Electric Embraces Agile
From IT to the broader company approach, Amanda Moore, Head of IT - Customer Projects, Support & Field Services at S... Read more
4 Mar 2020
•
40mins
Ranked #9
Preparing for The World of Digital Service
Preparing for The World of Digital Service
Jon Barr, Head of IT Americas at KONE talks with Sarah about how themes like agility, culture, AI and ML, and collaborat... Read more
23 Oct 2019
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30mins
Ranked #10
Podcast Roundup: Top Ten from 2019
Podcast Roundup: Top Ten from 2019
Let's kick off 2020 with a look back at some of the best conversations, advice, and stories from the previous year. Happ... Read more
1 Jan 2020
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27mins
Ranked #11
The Commercialization of Digital Services
The Commercialization of Digital Services
Rajat Kakar, who recently transitioned from Fujitsu to join the IBM team, talks with Sarah about what it takes for compa... Read more
26 Feb 2020
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22mins
Ranked #12
Baker Hughes’ Digital Transformation Journey
Baker Hughes’ Digital Transformation Journey
Carlos Gomez, Regional Services Director for North America at Digital Solutions, a division of Baker Hughes, joins Sarah... Read more
13 Nov 2019
•
36mins
Ranked #13
Managing a Mature Service Organization
Managing a Mature Service Organization
David Douglas, VP of Service Management at Scientific Games, talks with Sarah about how to focus on continuous improveme... Read more
30 Oct 2019
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23mins
Ranked #14
Is NPS Overrated?
Is NPS Overrated?
Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussio... Read more
24 Jul 2019
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25mins
Ranked #15
The CX Mindset: Journey, Not Destination
The CX Mindset: Journey, Not Destination
Annette Franz, Founder and CEO of CX Journey Inc., joins Sarah to provide insight for companies at all points of the CX ... Read more
17 Apr 2019
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20mins
Ranked #16
Bell and Howell’s IoT-Fueled Service Transformation
Bell and Howell’s IoT-Fueled Service Transformation
Larry Blue, CEO of Bell and Howell, chats with Sarah about the company’s evolution to a service-based business and how d... Read more
17 Jul 2019
•
38mins
Ranked #17
Arrow Tackles Change Management Head On
Arrow Tackles Change Management Head On
Mickey Thomas, Vice President of Customer Care and Inside Sales at Arrow Exterminators, shares with Sarah how the compan... Read more
27 Nov 2019
•
25mins
Ranked #18
Creating Alignment Between Field Service & IT
Creating Alignment Between Field Service & IT
More from Chicago, as Sarah sits down with Charles Hughes, VP of Technical Site Services at Acuative, Tim Spencer, SVP a... Read more
25 Sep 2019
•
20mins
Ranked #19
Driving Diversity in Field Service
Driving Diversity in Field Service
Sarah is joined by Sara Gleave, IT Project Manager at Morris Jenkins to discuss the company’s successful approach to cre... Read more
21 Jan 2020
•
28mins
Ranked #20
What To Do When CX Goes Wrong
What To Do When CX Goes Wrong
Gaven Fahl, Director, Critical Accounts Program at Hewlett Packard Enterprise, chats with Sarah about what customers nee... Read more
2 Oct 2019
•
30mins
