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Voices of CX

The Voices of CX is a customer experience podcast hosted by Worthix CMO and Editor in Chief of the Voices of CX Blog, Mary Drumond. She interviews top marketers, industry experts, thought leaders, and... Read more

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Writing the Blueprint for Customer Obsession: Marbue Brown - S10E8

Writing the Blueprint for Customer Obsession: Marbue Brown - S10E8

This week, I had the chance to read the blueprint for customer obsession (literally) with the help of Marbue Brown. He’s... Read more

19 Dec 2022

41mins

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B2B Content Marketing with a Growth Strategy: A. Lee Judge – S10E7

B2B Content Marketing with a Growth Strategy: A. Lee Judge – S10E7

This week, we got into the weeds of digital content production with A. Lee Judge. Lee is the co-founder and CEO of Conte... Read more

5 Dec 2022

48mins

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Behavior Design; Map Key Behaviors by being Uncomfortably Specific: Kristen Berman - S10E5

Behavior Design; Map Key Behaviors by being Uncomfortably Specific: Kristen Berman - S10E5

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This week, I was joined by Mike Kuenne, owner and principal of Kuenne Advisory LLC. We discussed the complex reality of ... Read more

7 Nov 2022

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Design Thinking at the Agency Exporting Silicon Valley: Marcela Lay - S10E3

Design Thinking at the Agency Exporting Silicon Valley: Marcela Lay - S10E3

This week, I had a good friend on the show, Marcela Lay, SVP and Head of Client Strategy at Y Media Labs. Of all her pas... Read more

31 Oct 2022

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Making Qualitative CX Data Practical and Scalable: Alex Genov - S10E2

Making Qualitative CX Data Practical and Scalable: Alex Genov - S10E2

This week, I had the pleasure of speaking with Alex Genov, Head of Marketing Insights and Customer Research at Zappos. W... Read more

24 Oct 2022

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How Storytelling Creates Customer Value Through Shared Experiences: Graham Brown - S10E1

How Storytelling Creates Customer Value Through Shared Experiences: Graham Brown - S10E1

To kick off the Voices of CX Podcast’s season 10, we hosted Graham Brown.Graham and I took a good look at the human expe... Read more

17 Oct 2022

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Scientific Data Analysis and the Death of Predictive Analytics: Peter Shafer - S9E10

Scientific Data Analysis and the Death of Predictive Analytics: Peter Shafer - S9E10

This week on the Voices of CX Podcast we hosted Peter Shafer, VP of Sales and Marketing at The Prosper Group. He gets up... Read more

11 Jul 2022

46mins

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Where Conversion Rate Optimization Meets Human Behavior: AJ Davis - S9E9

Where Conversion Rate Optimization Meets Human Behavior: AJ Davis - S9E9

This week on the Voices of CX Podcast we hosted AJ Davis, Founder and CEO of Experiment Zone, to discuss the utility of ... Read more

27 Jun 2022

36mins

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