Ranked #1
The Value of Moving Fast and Trying New Things - with Kambiz Hemati
The Value of Moving Fast and Trying New Things - with Kambiz Hemati
Innovation is about connecting the dots and solving human problems. Without context or story, this will not have ROI. Th... Read more
24 May 2021
•
46mins
Ranked #2
The Role of Digital in the Student Experience - with Miguel Martinez-Saenz
The Role of Digital in the Student Experience - with Miguel Martinez-Saenz
Customers are always paying attention -- you can’t miss a beat. There’s nowhere that’s more true than with an institutio... Read more
5 May 2021
•
44mins
Ranked #3
The Right Buy-In, The Right Customer Experience - with Michael Williams
The Right Buy-In, The Right Customer Experience - with Michael Williams
The life-cycle of a customer is the exact map brands need to create strategic experiences which create lifetime value fo... Read more
20 Apr 2021
•
42mins
Ranked #4
Redefine How to Capture the Patient Voice - with Alan Dubovsky
Redefine How to Capture the Patient Voice - with Alan Dubovsky
Listening. It's a basic building block to effective customer experience and, ultimately satisfaction. It is also a consi... Read more
5 Apr 2021
•
38mins
Ranked #5
Customer Experience Is More Than One Thing - Baked by Melissa Co-Founder/CEO Melissa Ben-Ishay
Customer Experience Is More Than One Thing - Baked by Melissa Co-Founder/CEO Melissa Ben-Ishay
From the beginning -- the first hire, the brand values, and the initial vision of the website -- cupcake dynamo Baked by... Read more
5 Mar 2021
•
32mins
Ranked #6
Improving Patient Experience with Video - with Meghan Nechrebecki
Improving Patient Experience with Video - with Meghan Nechrebecki
Every business must participate in the digital journey. How do you jump to digital if traditionally you haven't had to f... Read more
17 Feb 2021
•
40mins
Ranked #7
Customer Experience Leadership – From Physical to Digital with Bill Lynch
Customer Experience Leadership – From Physical to Digital with Bill Lynch
The President of the Specialty Food Association, Bill Lynch, shares how to lead an organization in a customer-centered w... Read more
25 Jan 2021
•
54mins