Val Liberty Will Heal Your Soul, Part 2
Val Liberty Will Heal Your Soul, Part 2
We're back with Val Liberty from Balsamic, talking about having interactions with hard customers. You know...those peopl... Read more
4 Jan 2022
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38mins
Stephanie Lundberg Took A New Path
Stephanie Lundberg Took A New Path
Sarah has a great conversation with Stephanie Lundberg from Abstract about the opportunities in the customer experience ... Read more
4 Jan 2022
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40mins
Carter Gibson Believes in Community at Google
Carter Gibson Believes in Community at Google
Sarah sits down with Carter Gibson, an internal community manager at Google. They discuss what a community manager does,... Read more
4 Jan 2022
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38mins
How to Be Bad with Mike from Trello
How to Be Bad with Mike from Trello
Sarah speaks with Mike from Trello about having difficult conversations with customers. The two chat about the fine line... Read more
4 Jan 2022
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45mins
Lance Conzett's Dream Job at Uber
Lance Conzett's Dream Job at Uber
Sarah sits down to talk with Lance Conzett from Uber. The two discuss customer support as a great resource to learn how ... Read more
5 Nov 2021
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38mins
Matt Patterson Will Improve Your CX
Matt Patterson Will Improve Your CX
Sarah speaks with Matt Patterson from Help Scout about making customer support better for not only the customer but also... Read more
5 Nov 2021
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44mins
Natalie Mercuri is a Plaid People Person
Natalie Mercuri is a Plaid People Person
Sarah speaks with Natalie from Plaid about personal and professional growth, going from an independent contributor to a ... Read more
5 Nov 2021
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34mins
Jordan Munson Has Boundaries
Jordan Munson Has Boundaries
You know Wistia, right? We love Wistia. They haven't even paid us to say this, in fact WE pay THEM to be friends. That k... Read more
10 Jun 2020
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36mins
Val Liberty Will Heal Your Soul, Part 1
Val Liberty Will Heal Your Soul, Part 1
We can't tell you how needed this talk with Val from Balsamiq was. Uplifting, funny, positive, empathetic - all those th... Read more
10 Jun 2020
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42mins
Rick Myers is Successful
Rick Myers is Successful
What is customer success? I have no idea. Too many companies use the term for too many things, and most of them are doin... Read more
9 Jun 2020
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39mins