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Veterinary Viewfinder Podcast

Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.

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Finding Your Dream Job with Heather Prendergast

How can you find your dream veterinary job? What are employers looking for in job applicants? How can practice owners and managers find the best team members? Practice manager Heather Prendergast joins Drs. Ernie Ward and Cyndie Courtney with Beckie Mossor, RVT to reveal secrets to finding, getting, and keeping the best jobs! Resumes, interviews, trends, and social media searches are just a few of the topics covered this week. Join the conversation on Facebook/Veterinary Viewfinder and Twitter @VetViewfinder.


3 May 2017

Rank #1

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Treating Allergic Itch: Improving the Quality of Life for Dogs and their Owners with Veterinary Dermatologist Dr. Dana Liska

Itching dogs update with Veterinary Dermatologist Dr. Dana Liska! Once again we're thrilled to share the podcast with veterinary dermatologist Dr. Liska from Zoetis. This time we review why so many dogs develop allergic dermatitis, the latest news and strategies in diagnosis and treatment, and how allergies may negatively impact a pet's (and pet parent's) quality of life. This is an excellent episode for all team members to review as we enter another "allergy season!" This podcast is sponsored by Zoetis, the makers of treatments including APOQUEL and CYTOPOINT.Important Safety InformationDo not use APOQUEL® (oclacitinib tablet) in dogs less than 12 months of age or those with serious infections. APOQUEL may increase the chances of developing serious infections, and may cause existing parasitic skin infestations or preexisting cancers to get worse. APOQUEL has not been tested in dogs receiving some medications including some commonly used to treat skin conditions such as corticosteroids and cyclosporine. Do not use in breeding, pregnant, or lactating dogs. Most common side effects are vomiting and diarrhea. APOQUEL has been used safely with many common medications including parasiticides, antibiotics and vaccines.For more information, please see the full Prescribing Information at apoquel.com.CYTOPOINT has been shown to be effective for the treatment of dogs against allergic dermatitis and atopic dermatitis.Zoetis is dedicated to changing the way we approach canine pruritus to protect the bonds that matter most. Visit ScienceofStrongerBonds.com for more.


28 Aug 2019

Rank #2

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Generation Burnout: Should We Be Working 4-Days a Week?

Recently Microsoft revealed that it found workers who worked a four-day work week were more productive and happier. This week hosts Dr. Ernie Ward and Beckie Mosser, RVT contemplate whether we’re working ourselves to poor patient outcomes and burnout. Dr. Ward explains why he’s concerned we’re creating a “Generation Burnout” of veterinary professionals and how to improve inefficiencies in the veterinary clinic. Beckie shares her stories from clinics who reduced the days worked and why she’s convinced it can work in any clinic. Viewfinders, what do you think about this? Do you think “Generation Burnout” accurately describes our current professional challenges? What steps are you taking to increase productivity and improve staff wellness in your clinic? What do you think about working four 8 to 10-hour days? Don’t forget to leave us a review in iTunes! Thank you, VIEWFINDERS!


4 Dec 2019

Rank #3

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Do You Really Want To Be A Veterinarian? Staggering Student Debt, Supply & Demand, Future Woes, & Why We'd Do It Again

Veterinarians Ernie Ward & Cyndie Courtney with veterinary technician Beckie Mossor confront whether pursuing a degree in veterinary healthcare is a good or bad idea; how staggering student debt impacts our profession both financially & emotionally; potential solutions for excessive debt, escalating college tuition, and imbalanced veterinary supply & demand. The hosts share why they joined the veterinary profession and offer some of their best personal advice.


11 Jan 2017

Rank #4

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Pet Dietary Drama: Raw, Grains, Corn & Obesity with Veterinary Nutritionist Dr. Julie Churchill

This week host veterinarian Dr. Ernie Ward and veterinary technician Beckie Mossor welcome veterinary nutritionist and University of Minnesota College of Veterinary Medicine professor, Dr. Julie Churchill. The three review the latest Association for Pet Obesity Prevention Survey results, explore the reasons behind some of the survey responses, dispel many nutritional, diet, and exercise myths, and offer pet food advice for every veterinary team member. This is an episode full of pet food facts and fictions, communication tips and tripwires, and a whole lot of fun! Pretty please, give us an iTunes review and subscribe! To keep this podcast going, we need your help and support. Follow us on Facebook (Facebook.com/VeterinaryViewfinder), Instagram.com/VeterinaryViewfinder, and Twitter.com/VetViewfinder. Please share our links!


2 May 2018

Rank #5

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BURNOUT! How Much Does It Really Cost Veterinary Professionals?

Ever dealt with a colleague who has lost their passion? Worked for a boss or manager who has lost their enthusiasm? Maybe feeling a little down yourself or not treating loved ones nicely? Burnout affects untold tens of millions of U.S. workers and leads to lost productivity, poor patient care, and illness in the veterinary profession. Host Drs. Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor tackle burnout head-on in this important podcast. Real-world stories, the latest data, successful strategies the trio has utilized, and steps any clinic or individual can use to help avoid burnout. Share this episode with your entire team!Please be sure to leave us a review on your favorite podcast site. Join the conversation and share your thoughts on Facebook/VeterinaryViewfinder and Twitter @VetViewfinder.


11 Oct 2017

Rank #6

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Top Things You Need to Start - or Stop - Doing in your Clinic Today

Join us this week for a rapid fire session on our top tips to make your personal and professional life a little easier, more efficient, and more fun! Host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor share their best quick bits of advice for veterinary practice, patient care, client service and self-care. If you enjoy fast-paced, real-world recommendations, you’re going to love this special episode!IF YOU ENJOY THIS PODCAST, PLEASE LEAVE US A REVIEW. In order to keep getting fantastic guests, we need to show them some love! Take just a few seconds (seriously) to leave us a 4- or 5-start review on iTunes. THANK YOU!!!


1 Aug 2018

Rank #7

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Anesthesia Nerd Tasha McNerney CVT

This week we're delighted to share with the Viewfinders a special friend, Tasha McNerney, BS, CVT, VTS (anesthesia and analgesia). Tasha shares her stories of being a college student seeking her passion, pursuing a career as a veterinary technician, being a single mom, and helping other veterinary professionals with anesthesia and pain management. This is a delightful conversation with a truly special colleague. Viewfinders, if you like conversations like this, please leave us a quick review on iTunes! Thanks!


3 Jul 2019

Rank #8

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Ethical Dilemmas and Awkward Requests in Veterinary Practice

What do you do when you’re asked to do something unethical, immoral, illegal, or just plain weird in veterinary practice? What if it’s your boss, manager, or co-worker who requests you do - or don't do - something that makes you uncomfortable? Hosts Drs. Ernie Ward and Cyndie Courtney with registered veterinary technician Beckie Mossor tackle the tough topic of responding to these challenging scenarios in this week’s podcast. Join the conversation and share your thoughts on Facebook/VeterinaryViewfinder and Twitter @VetViewfinder.


16 Aug 2017

Rank #9

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Pet CBD Update with Phyto Animal Health CEO Ian Quinn

CBD products for pets are everywhere these days! We know pet owners and veterinary professionals have plenty of questions, and we've got answers! This week veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor are joined with Phyto Animal Health CEO Ian Quinn to review the current legal and regulatory status of CBD, where veterinary professionals can find the latest clinical research, and answers to many of our most pressing questions. If clients are asking you about CBD for their pets, this podcast is for you! In addition, Ian shares his favorite CBD companies (in addition to his own), and why a COA is essential when selecting CBD products. Ian also shares how much pot he thinks might be fatal for Willie Nelson! (jk, but he does) BONUS: Ian shares his favorite pot joke at the end! (It's really corny...but funny!)Visit www.PhytoAnimalHealth.com for more information, AFTER YOU LEAVE US A REVIEW ON iTunes! Thank you!


30 Jan 2019

Rank #10

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Dealing with Veterinary Medical Mistakes

Medical mistakes are estimated to result in over 250,000 human deaths in the U.S. each year. What about in veterinary medicine? What types of medical mistakes do we commonly encounter in our animal patients? What are steps we can do prevent medical mistakes and how should a veterinary clinic team respond when mistakes are made? Host veterinarians Drs. Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor discuss real-world problems, their experiences, and offer suggestions and advice on avoiding medical mistakes in your clinic. Dr. Ward also shares a unique program from Australia to help you reduce medical errors. Join the conversation and share your thoughts on Facebook/VeterinaryViewfinder and Twitter @VetViewfinder.


9 Aug 2017

Rank #11

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Veterinary Technology, Telemedicine & App Pioneer Dr. Philippe Moreau

This week we meet an OG veterinary entrepreneur and innovator, Dr. Philippe Moreau from France. Dr. Moreau is double-boarded in Neurology and Internal Medicine, published author and award-winning speaker, serial entrepreneur, and has pioneered much of the technology, telemedicine, and apps that claim to be “new” today. Veterinarians Ernie Ward and Cyndie Courtney discuss Philippe’s story, his vision for telemedicine, and this latest innovation, My Buddy Pet App, an incredibly rich client education, appointment scheduler, and telemedicine app. This conversation covers Philippe’s 40-year career, and gives incredible insight into the mind of a true innovator and entrepreneur. Links discussed in podcast:www.mybuddypetapp.com www.visiocaresuite.comVideos and additional support materials:-      VisioCare Suite (TV + Consult + Home)https://www.dropbox.com/s/bacogynqortn63k/Visiocare%20Suite_US%2001-09-2016sharp.mp4?dl=0 -      My Buddy Pet App for vets & staffhttps://www.dropbox.com/s/pqq8kdn4pfm93dn/Animation%20Pub%20myBuddy_EN.mp4?dl=0 -      My Buddy Pet App for pet ownershttps://www.dropbox.com/s/ltntsnc9w1qgagu/Animation%20Pub%20myBuddy_EN.mp4?dl=0 PLEASE GIVE US A REVIEW! Your reviews help us grow and reach other veterinary professionals. Follow us on Facebook (Facebook.com/VeterinaryViewfinder), Instagram.com/VeterinaryViewfinder, and Twitter.com/VetViewfinder.


18 Apr 2018

Rank #12

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People Pleasing Problems and Imposter Syndrome in the Veterinary Profession

You know the saying, “You can’t please everybody?” Well, it’s true. Unfortunately, most veterinary healthcare professionals are pleasers by nature and try to please everybody all of the time, resulting in big problems. This week, host veterinarians Dr. Ernie Ward and Cyndie Courtney along with registered veterinary technician, Beckie Mossor, talk with Dr. Cherie Buisson about Imposter Syndrome in the veterinary profession. What exactly is “Imposter Syndrome,” how can you tell if you have it, simple steps to overcome it, and how to help those experiencing Imposter Syndrome in your clinic. The quartet also explores the problems with trying to please everybody - colleagues, bosses, and clients - and how to take, and give, constructive feedback. Join the conversation and share your thoughts on Facebook/VeterinaryViewfinder and Twitter @VetViewfinder.


23 Aug 2017

Rank #13

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Girls Rule The Vet World - Facing Gender Issues in the Veterinary Profession

Host veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor ponder gender inequality in the veterinary profession. Today an estimated 70% of veterinarians and 95% of support staff are females. Is this too much? Why has this occurred? Why are women veterinarians and medical doctors paid less than their male counterparts? What about maternity and paternity pay? Do pet owners have more confidence in male veterinarians? Why are strong female leaders viewed as "b&*^%$" ? These questions and more in this week's episode. Join the conversation on Facebook/Veterinary Viewfinder and Twitter @VetViewfinder.


22 Feb 2017

Rank #14

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Clean Pet Food Revolution: Dr. Ward's New Book with Co-Author Alice Oven!

Pet food recalls, climate change, animal welfare, and longevity are all directly related to the foods we feed our pets. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT are joined by one of Dr. Ward’s co-authors, Alice Oven, MA, to discuss their important new book, “The Clean Pet Food Revolution: How Better Pet Food Will Change the World” (2019 Lantern Books). The trio discuss why pet food is such a hot - and often controversial - topic for veterinary professionals and pet parents, what the plant-based diet shift means for dogs (and cats), the coming cellular agriculture meat revolution, and why they felt this book needed to be written now. Regardless of you own personal food philosophies, this conversation - and book - will help you better understand the rapidly changing pet food environment an dhow to answer your client’s toughest questions. The “Pet Food Revolution” is well underway, and this book (and, hopefully, this podcast) will help you stay informed. And Dr. Ward explains why “he can’t write a paragraph without a scientific citation” and why the authors CITED 27 PAGES OF REFERENCES. (That’s as many as Dr. Ward’s classic pet obesity book, “Chow Hounds” -2010 HCI Publishing. Yeah, he's like that...) We can't wait to bring you the final co-author, super biotech CEO, Ryan Bethencourt!Thank you, Viewfinders FOR THREE YEARS!! That’s right, this week marks 3 YEARS OF WEEKLY PODCASTS FOR VETERINARY PROFESSIONALS! We love you! You’re the best!


27 Nov 2019

Rank #15

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Workplace Warfare with Debbie Boone CVPM

Does your front staff fight your back? Do your technicians battle your receptionists? Does everyone combat the boss or manager? According to host veterinarian Dr. Ernie Ward, workplace warfare affects nearly every veterinary practice around the world. Team disharmony negatively impacts patient care and productivity. This week Dr. Ward and co-host veterinary technician/nurse are joined by practice consultant and Certified Veterinary Practice Manager, Debbie Boone to discuss how you can overcome workplace tension and stress. A wide-ranging conversation covering common causes of conflict, how your attitude contributes or lessens tension, and simple steps anyone can take to better enjoy their work. Find out why Dr. Ward says, "You do not cure cancer by watching it grow." Join the conversation at Facebook/Veterinary Viewfinder and Twitter @VetViewfinder.


12 Jul 2017

Rank #16

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Allergic Itch and the Benefits of an Efficient Veterinary Team with Vet Dermatologist Dr. Dana Liska

Skin allergies season in dogs (and cats) never seems to end these days. This week we're thrilled to be joined again with Dr. Dana Liska, Dermatology Specialist at Zoetis to talk about the benefits of a dermatology work up and how veterinary teamsshould (and can) work together to ensure derm and itching appointments are as efficient - and effective - as possible.Hosts Beckie Mossor, RVT and Dr. Ernie Ward review who and how to take a thorough dermatological history, the basics of diagnosing seasonal skin allergies, and the latest the treatment options. We're so grateful for the support of Zoetis in bringing this special episode to the Viewfinders. We're also appreciative of the efforts of Dr. Liska and Zoetis at providing highly efficacious and safe treatments for these challenging clinical conditions. We LOVE and recommend the pet owner's CYTOPOINT Itch Tracker you can download at www.CYTOPOINT4Dogs.com - Beckie and Dr. Ward's favorite client education tool of 2019!You can also access more information on the veterinary team approach to dermatology care at www.ScienceofStrongerBonds.com


8 Jan 2020

Rank #17

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Love In The Veterinary Profession - Our Spouses Tell All

This week our hosts are joined by their spouses for a special romantic Valentine's Day edition. Dr. Ernie Ward and his wife, Laura, talk with Dr. Cyndie Courtney and her husband, Mike, along with Beckie Mossor, RVT and her hubby, Timmy. The trio dish on how they met, the perils of dating a veterinary professional, the best bits and grossest stories, and advice for keeping romance alive while caring for animals. Share your love stories with us at Facebook/Veterinary Viewfinder and on Twitter @VetViewfinder.


14 Feb 2017

Rank #18

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#FutureVetMed - Telemedicine, Apps, In-Home Care, & Will You Have a Job in 5 Years?

This week host veterinarians Ernie Ward and Cyndie Courtney with veterinary technician Beckie Mossor peer into their crystal food bowls to predict the future of veterinary medicine. The trio review the controversies, benefits, and risks of telemedicine and virtual pet care, what apps they like and use, how in-home care (mobile or housecall veterinarians and technicians) may evolve, and their dreams for the future. Share your thoughts and predictions on Facebook Veterinary Viewfinder and @VetViewfinder - Happy 2017!


5 Jan 2017

Rank #19

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Quitting or Starting a New Job with Style

At the end of each year, many veterinary professionals begin reflecting on their accomplishments, experiences, and goals. For many veterinarians and veterinary technicians, this time of year is one to consider changing jobs. In this week’s podcast, Drs. Ernie Ward and Cyndie Courtney along with registered veterinary technician Beckie Mossor discuss all aspects of quitting or starting a job. What’s the appropriate amount of notice; should owners or managers allow staff to continue working after giving notice they’re leaving; and what are some of the best ways to handle losing a team member? What about starting a new job? What can you do to start your new employment off on a positive note? The trio offer tips and real-life experiences to help you and your team develop better training and employment policies, as well as creating a culture where team members want to stay. THANK YOU FOR LISTENING!! PLEASE LEAVE US A REVIEW! Please leave us a review on your favorite podcast site, ESPECIALLY ITUNES. You can also join the conversation and share your thoughts about these topics and what you’d like to hear us tackle on Facebook/VeterinaryViewfinder and Twitter @VetViewfinder.


13 Dec 2017

Rank #20