EP #41 – Creating a Customer Service Culture with Micah Solomon
EP #41 – Creating a Customer Service Culture with Micah Solomon
Creating a Customer Service Culture with Micah Solomon In this episode, Susan is joined by Micah Solomon, a world-renown... Read more
15 Mar 2020
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43mins
EP #40 – Crisis Readiness for the Hospitality Industry
EP #40 – Crisis Readiness for the Hospitality Industry
Crisis Management Strategist Melissa Agnes Understanding what it takes to be crisis-ready is essential for any organizat... Read more
24 Jan 2020
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28mins
EP #39 – The Power of Moments with Author Chip Heath
EP #39 – The Power of Moments with Author Chip Heath
How To Create Defining Moments Without Breaking the Bank. In a world full of cell phones, crystal clear video, and ins... Read more
3 Oct 2017
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34mins
EP #38 – Legal Rights and Responsibilities of the Innkeeper
EP #38 – Legal Rights and Responsibilities of the Innkeeper
As a place of public accommodation, hotels have many legal obligations, as well as rights, when it comes to serving the ... Read more
18 Jul 2017
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EP #37 – An Open and Shut Case for Cleaning Guest Rooms
EP #37 – An Open and Shut Case for Cleaning Guest Rooms
Cleaning guest rooms with the door 0pen or closed? Hotel housekeeping can be a dangerous job. A harmless ask. A simple... Read more
6 Jul 2017
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EP #36 – AHLA’s Hotel GM of the Year, Craig Poole
EP #36 – AHLA’s Hotel GM of the Year, Craig Poole
AHLA’s GM of the Year, Craig Poole discusses his unique approach to maximizing hotel performance through community outre... Read more
21 Jun 2017
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EP #35 – Secrets to Running an Award Winning Hotel
EP #35 – Secrets to Running an Award Winning Hotel
Deirdre McGlone from Harvey’s Point Discusses the Importance of Service Culture. Have you ever wondered what is in the s... Read more
6 Jun 2017
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EP #34 – Celebrate Service Week at IHG with Jon Wakeman
EP #34 – Celebrate Service Week at IHG with Jon Wakeman
Celebrate Service Week at IHG with Jon Wakeman The week of May 22, 2017, marks the 8th year of Celebrate Service week at... Read more
22 May 2017
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EP #2 – Preparing for Hurricane Season
EP #2 – Preparing for Hurricane Season
Preparing for Hurricane Season – 2017 Update. ** SPECIAL NOTE: This information has been updated based on May 25, 2017... Read more
19 May 2017
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7mins
EP #33 – Rocco Bova Shares Career Advice for Aspiring Hoteliers
EP #33 – Rocco Bova Shares Career Advice for Aspiring Hoteliers
Seasoned hotel professional, Rocco Bova shares career advice for aspiring hoteliers. Whether you are new to the hospital... Read more
9 May 2017
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29mins