Cover image of Hospitality Academy
(38)
Business
Education
Careers

Hospitality Academy

Updated 9 days ago

Business
Education
Careers
Read more

Sharing hospitality industry tips and advice for hoteliers on a variety of topics designed to make your life a little easier and your operation more profitable. Tune in for regular interviews with hospitality industry professionals with a proven reputation for success.

Read more

Sharing hospitality industry tips and advice for hoteliers on a variety of topics designed to make your life a little easier and your operation more profitable. Tune in for regular interviews with hospitality industry professionals with a proven reputation for success.

iTunes Ratings

38 Ratings
Average Ratings
34
1
0
2
1

A great resource for anyone in hospitality!

By JodyRogers1 - Feb 03 2017
Read more
Precise information on the issues that effect you daily!

Better than Serial.

By SirNoll - Aug 09 2015
Read more
This is fantastic. Need more!

iTunes Ratings

38 Ratings
Average Ratings
34
1
0
2
1

A great resource for anyone in hospitality!

By JodyRogers1 - Feb 03 2017
Read more
Precise information on the issues that effect you daily!

Better than Serial.

By SirNoll - Aug 09 2015
Read more
This is fantastic. Need more!

Listen to:

Cover image of Hospitality Academy

Hospitality Academy

Updated 9 days ago

Read more

Sharing hospitality industry tips and advice for hoteliers on a variety of topics designed to make your life a little easier and your operation more profitable. Tune in for regular interviews with hospitality industry professionals with a proven reputation for success.

EP #20 – Handling Difficult Customers, with Michelle Mitchell

Podcast cover
Read more

You’ve heard the expression: “The customer is always right.” But is that actually true in hospitality? And even if they aren’t always right can you still satisfy them and make them happy? Joining us to answer those questions, and more, is Michelle Mitchell of IHG. She is the customer experience manager for IHG’s customer relations…

The post EP #20 – Handling Difficult Customers, with Michelle Mitchell appeared first on Hospitality Academy.

Mar 31 2016

50mins

Play

EP #23 – The Complete Customer Experience, with Tony Bodoh

Podcast cover
Read more

Working in the hospitality industry we all know reviews are critical. But do you know the specific ways to go from 3-star reviews to 4-star and even 5-star? Or what it means if you are regularly receiving below 3-stars, and what you should be fixing in your hotel in order to improve guest reviews? On…

The post EP #23 – The Complete Customer Experience, with Tony Bodoh appeared first on Hospitality Academy.

Aug 30 2016

29mins

Play

EP #31 – Career Magic In The Hospitality Industry with Lee Cockerell

Podcast cover
Read more

If you could gain some hospitality career advice from the former Executive Vice-President of Operations for Walt Disney World Resort, what do you think you’d learn? You’re about to find out on today’s show! Joining us for episode 31 is Lee Cockerell, a man who worked his way from a banquet waiter at the Hilton…

The post EP #31 – Career Magic In The Hospitality Industry with Lee Cockerell appeared first on Hospitality Academy.

Apr 11 2017

29mins

Play

EP #15 – How to Conduct Annual Performance Reviews

Podcast cover
Read more

It’s that time of year again for most companies: annual reviews. But is an annual review enough or should you provide performance feedback more often? And is there a right way or a wrong way? Here to answer all of those questions and more is Katie Busch of HR Compensation Consultants. Katie is an HR…

The post EP #15 – How to Conduct Annual Performance Reviews appeared first on Hospitality Academy.

Dec 29 2015

35mins

Play

EP #26 – Conquering The Leadership Gap In Hospitality, with Sarah Pittson

Podcast cover
Read more

If you’ve been in hospitality for any length of time you’ve probably been told the keys to exceptional guest service are things like anticipating the guests’ needs, showing empathy, creating a connection, etc. Our guest today, Sarah Pittson, says those things are all true but there’s a component some hospitality establishments are missing. On today’s…

The post EP #26 – Conquering The Leadership Gap In Hospitality, with Sarah Pittson appeared first on Hospitality Academy.

Dec 15 2016

32mins

Play

EP #11 – Managing Your Online Reputation with Rupesh Patel

Podcast cover
Read more

Get More Reviews and Improve Your Online Reputation. Did you know that 80% of consumers read online reviews before booking their travel? It’s true. Clearly social media plays a significant role in the purchasing decisions of today’s consumer so business owners must closely manage their online reputation. This is especially true in the hospitality industry.…

The post EP #11 – Managing Your Online Reputation with Rupesh Patel appeared first on Hospitality Academy.

Sep 30 2015

37mins

Play

EP #19 – Becoming a Master of Memory with Timothy Moser

Podcast cover
Read more

Timothy Moser shares memory improvement techniques in episode 019. Have you ever wondered what it would take to be that person who can remember every guest’s name? Or to have your entire wait staff be able to remember every tables’ orders perfectly every time? Our guest is the expert who can help you with both…

The post EP #19 – Becoming a Master of Memory with Timothy Moser appeared first on Hospitality Academy.

Mar 09 2016

39mins

Play

EP #33 – Rocco Bova Shares Career Advice for Aspiring Hoteliers

Podcast cover
Read more

Seasoned hotel professional, Rocco Bova shares career advice for aspiring hoteliers. Whether you are new to the hospitality industry or have been working in the field for some time, if you want to advance your career, you will want to consider the career advice of someone who has already experienced great success and can share…

The post EP #33 – Rocco Bova Shares Career Advice for Aspiring Hoteliers appeared first on Hospitality Academy.

May 09 2017

29mins

Play

EP #17 – Improving Housekeeping Labor Productivity with David Heath

Podcast cover
Read more

One of the biggest expenses in the hospitality industry is labor, and one of the largest components of the hospitality labor is housekeeping. But there are ways to be lean, efficient and effective in this area and here to share some of his insider tips is Dave Heath of Heath and Company Hospitality Advisors. On…

The post EP #17 – Improving Housekeeping Labor Productivity with David Heath appeared first on Hospitality Academy.

Feb 10 2016

22mins

Play

EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy

Podcast cover
Read more

Today more than ever customer service training is crucial to the success of any hotel, motel or other hospitality establishment. In an era of viral videos and online rating reviews, every guest can be someone who will sing your praises to thousands or create your worst nightmare. Here to help navigate these waters is Doug…

The post EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy appeared first on Hospitality Academy.

Jul 28 2016

30mins

Play

EP #2 – Preparing for Hurricane Season

Podcast cover
Read more

Preparing for Hurricane Season  – 2017 Update. ** SPECIAL NOTE:  This information has been updated based on May 25, 2017, predictions from NOAA’s Climate Prediction Center. Planning and preparing your hotel for hurricane season each year can be a daunting task.  But with a solid plan in place and an early start to your preparations,…

The post EP #2 – Preparing for Hurricane Season appeared first on Hospitality Academy.

May 19 2017

7mins

Play

EP #29 – Digital Marketing For The Hospitality Industry

Podcast cover
Read more

Amanda Singer discusses the digital marketing strategy for hotels from both franchised and independent properties. In today’s world of websites, Facebook ads, email campaigns, and the Internet, how has marketing evolved in the digital age? And how has digital marketing evolved for the hospitality industry? On this episode of Hospitality Academy, Amanda Singer formerly with…

The post EP #29 – Digital Marketing For The Hospitality Industry appeared first on Hospitality Academy.

Feb 23 2017

36mins

Play

EP #28 – Understanding ADA Laws On Service Animals in Hotels

Podcast cover
Read more

How confident are you that your hotel has the right policy in place with regard to ADA Laws on service animals?  Even if you think you are in compliance, you’ll want to listen to today’s guest, Soy Williams. Soy is an expert in the field of disability rights, and today she’s here to share the…

The post EP #28 – Understanding ADA Laws On Service Animals in Hotels appeared first on Hospitality Academy.

Feb 02 2017

33mins

Play

EP #10 – A Day in the Life of the Frontline Staff with Kelly Long

Podcast cover
Read more

Training should be based on reality, not just theory. Have you ever sat through a training and been bored to tears? Or maybe it felt like the training just wasn’t relevant to your work. Someone who is committed to changing that is Kelly Long. Kelly is a senior training consultant with a background in teaching,…

The post EP #10 – A Day in the Life of the Frontline Staff with Kelly Long appeared first on Hospitality Academy.

Sep 18 2015

35mins

Play

EP #34 – Celebrate Service Week at IHG with Jon Wakeman

Podcast cover
Read more

Celebrate Service Week at IHG with Jon Wakeman The week of May 22, 2017, marks the 8th year of Celebrate Service week at IHG.  It is a week dedicated to recognizing and celebrating hospitality providers across the globe. As part of the week-long celebrations at IHG properties, staff will participate in various activities that are…

The post EP #34 – Celebrate Service Week at IHG with Jon Wakeman appeared first on Hospitality Academy.

May 22 2017

Play

EP #39 – The Power of Moments with Author Chip Heath

Podcast cover
Read more

How To Create Defining Moments Without Breaking the Bank.   In a world full of cell phones, crystal clear video, and instant gratification, creating an impactful guest experience is harder than ever. The good news is there are still ways to create defining moments that connect with your guests, are cost-effective, and create memories and…

The post EP #39 – The Power of Moments with Author Chip Heath appeared first on Hospitality Academy.

Oct 03 2017

34mins

Play

EP #38 – Legal Rights and Responsibilities of the Innkeeper

Podcast cover
Read more

As a place of public accommodation, hotels have many legal obligations, as well as rights, when it comes to serving the public. We all have those burning questions about what our roles and rights are in the multitude of challenging and unique situations we face each day as hoteliers. As our guest on this episode…

The post EP #38 – Legal Rights and Responsibilities of the Innkeeper appeared first on Hospitality Academy.

Jul 18 2017

Play

EP #37 – An Open and Shut Case for Cleaning Guest Rooms

Podcast cover
Read more

Cleaning guest rooms with the door 0pen or closed? Hotel housekeeping can be a dangerous job.   A harmless ask. A simple delivery. General cleaning. Restocking rooms. Greeting guests in the hallway. These are all duties performed by hotel housekeeping staff every day in millions of hotels across the world. Tasks that seem routine and relatively…

The post EP #37 – An Open and Shut Case for Cleaning Guest Rooms appeared first on Hospitality Academy.

Jul 06 2017

Play

EP #36 – AHLA’s Hotel GM of the Year, Craig Poole

Podcast cover
Read more

AHLA’s GM of the Year, Craig Poole discusses his unique approach to maximizing hotel performance through community outreach and being a second chance employer where every employee is focused on creating an exceptional customer experience. “Whatever you do, do it well. Do it so well that when people see you do it they will want…

The post EP #36 – AHLA’s Hotel GM of the Year, Craig Poole appeared first on Hospitality Academy.

Jun 21 2017

Play

EP #35 – Secrets to Running an Award Winning Hotel

Podcast cover
Read more

Deirdre McGlone from Harvey’s Point Discusses the Importance of Service Culture. Have you ever wondered what is in the secret sauce of an award winning hotel? How do they manage to win awards year after year? Is it their picturesque location? Is it their finely appointed guest rooms? Or, is it the genuine hospitality that…

The post EP #35 – Secrets to Running an Award Winning Hotel appeared first on Hospitality Academy.

Jun 06 2017

Play

EP #34 – Celebrate Service Week at IHG with Jon Wakeman

Podcast cover
Read more

Celebrate Service Week at IHG with Jon Wakeman The week of May 22, 2017, marks the 8th year of Celebrate Service week at IHG.  It is a week dedicated to recognizing and celebrating hospitality providers across the globe. As part of the week-long celebrations at IHG properties, staff will participate in various activities that are…

The post EP #34 – Celebrate Service Week at IHG with Jon Wakeman appeared first on Hospitality Academy.

May 22 2017

Play

EP #2 – Preparing for Hurricane Season

Podcast cover
Read more

Preparing for Hurricane Season  – 2017 Update. ** SPECIAL NOTE:  This information has been updated based on May 25, 2017, predictions from NOAA’s Climate Prediction Center. Planning and preparing your hotel for hurricane season each year can be a daunting task.  But with a solid plan in place and an early start to your preparations,…

The post EP #2 – Preparing for Hurricane Season appeared first on Hospitality Academy.

May 19 2017

7mins

Play

EP #33 – Rocco Bova Shares Career Advice for Aspiring Hoteliers

Podcast cover
Read more

Seasoned hotel professional, Rocco Bova shares career advice for aspiring hoteliers. Whether you are new to the hospitality industry or have been working in the field for some time, if you want to advance your career, you will want to consider the career advice of someone who has already experienced great success and can share…

The post EP #33 – Rocco Bova Shares Career Advice for Aspiring Hoteliers appeared first on Hospitality Academy.

May 09 2017

29mins

Play

EP #32 – Effective Interviewing Techniques with Jody Rogers

Podcast cover
Read more

Effective Interviewing Techniques with Jody Rogers. The best candidate for the job takes more than just relying on your gut feelings or instincts.  Effective interviewing techniques are essential to making the right selection in the hiring process.  Your decisions can have long-lasting consequences, both good and bad.  With the right amount of planning, well thought-out…

The post EP #32 – Effective Interviewing Techniques with Jody Rogers appeared first on Hospitality Academy.

Apr 25 2017

33mins

Play

EP #31 – Career Magic In The Hospitality Industry with Lee Cockerell

Podcast cover
Read more

If you could gain some hospitality career advice from the former Executive Vice-President of Operations for Walt Disney World Resort, what do you think you’d learn? You’re about to find out on today’s show! Joining us for episode 31 is Lee Cockerell, a man who worked his way from a banquet waiter at the Hilton…

The post EP #31 – Career Magic In The Hospitality Industry with Lee Cockerell appeared first on Hospitality Academy.

Apr 11 2017

29mins

Play

EP #30 – Social Media’s Influence on Hotel Marketing

Podcast cover
Read more

Jerry Williams discusses the impact social media has on hotel marketing. On episode 29 of Hospitality Academy Amanda Singer talked about the importance of digital marketing, and today we’re digging in even deeper with Jerry Williams of IHG on the topic of hotel marketing. Jerry is a former colleague of mine, and he is here…

The post EP #30 – Social Media’s Influence on Hotel Marketing appeared first on Hospitality Academy.

Mar 22 2017

28mins

Play

EP #29 – Digital Marketing For The Hospitality Industry

Podcast cover
Read more

Amanda Singer discusses the digital marketing strategy for hotels from both franchised and independent properties. In today’s world of websites, Facebook ads, email campaigns, and the Internet, how has marketing evolved in the digital age? And how has digital marketing evolved for the hospitality industry? On this episode of Hospitality Academy, Amanda Singer formerly with…

The post EP #29 – Digital Marketing For The Hospitality Industry appeared first on Hospitality Academy.

Feb 23 2017

36mins

Play

EP #28 – Understanding ADA Laws On Service Animals in Hotels

Podcast cover
Read more

How confident are you that your hotel has the right policy in place with regard to ADA Laws on service animals?  Even if you think you are in compliance, you’ll want to listen to today’s guest, Soy Williams. Soy is an expert in the field of disability rights, and today she’s here to share the…

The post EP #28 – Understanding ADA Laws On Service Animals in Hotels appeared first on Hospitality Academy.

Feb 02 2017

33mins

Play

EP #27 – Effectively Using Online Feedback and Reviews, with Daniel Craig

Podcast cover
Read more

Thanks to social media, reviews are available to anyone almost anywhere at the touch of a button. But many hoteliers and management staff in the travel industry don’t know how to handle both negative and positive online guest feedback. Our guest today, Daniel Craig, has the answers! Daniel spent most of his career in the…

The post EP #27 – Effectively Using Online Feedback and Reviews, with Daniel Craig appeared first on Hospitality Academy.

Jan 12 2017

29mins

Play

EP #26 – Conquering The Leadership Gap In Hospitality, with Sarah Pittson

Podcast cover
Read more

If you’ve been in hospitality for any length of time you’ve probably been told the keys to exceptional guest service are things like anticipating the guests’ needs, showing empathy, creating a connection, etc. Our guest today, Sarah Pittson, says those things are all true but there’s a component some hospitality establishments are missing. On today’s…

The post EP #26 – Conquering The Leadership Gap In Hospitality, with Sarah Pittson appeared first on Hospitality Academy.

Dec 15 2016

32mins

Play

EP #25 – Vacation Home Rental Hospitality, with Ross Twiddy

Podcast cover
Read more

What lessons in hospitality can we learn from the vacation home rental industry?  When most of us think of hospitality we think of hotels and restaurants. But an area that has become increasingly popular is the vacation home rental market. In all of these industries – hotels, restaurants, and vacation housing rentals – the guest’s…

The post EP #25 – Vacation Home Rental Hospitality, with Ross Twiddy appeared first on Hospitality Academy.

Nov 17 2016

30mins

Play

EP #24 – Succeeding In Urban Neighborhoods, with Imran Jivani

Podcast cover
Read more

One of the latest trends in hotel management is fulfilling guests’ desires for an authentic and “locals” type experience. Couple that with the growing popularity of AirBnB, some hotels are moving into and investing in urban neighborhoods. I could think of no one better to speak to this topic than Imran Jivani of Hotel Chicago…

The post EP #24 – Succeeding In Urban Neighborhoods, with Imran Jivani appeared first on Hospitality Academy.

Sep 28 2016

26mins

Play

EP #23 – The Complete Customer Experience, with Tony Bodoh

Podcast cover
Read more

Working in the hospitality industry we all know reviews are critical. But do you know the specific ways to go from 3-star reviews to 4-star and even 5-star? Or what it means if you are regularly receiving below 3-stars, and what you should be fixing in your hotel in order to improve guest reviews? On…

The post EP #23 – The Complete Customer Experience, with Tony Bodoh appeared first on Hospitality Academy.

Aug 30 2016

29mins

Play

EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy

Podcast cover
Read more

Today more than ever customer service training is crucial to the success of any hotel, motel or other hospitality establishment. In an era of viral videos and online rating reviews, every guest can be someone who will sing your praises to thousands or create your worst nightmare. Here to help navigate these waters is Doug…

The post EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy appeared first on Hospitality Academy.

Jul 28 2016

30mins

Play

EP #21 – Rising to the Top of the Hotel Industry with Philippe Leboeuf

Podcast cover
Read more

On one of the recent episodes of Hospitality Academy Conor Kenny spoke about his book, Dancing At The Fountain and the seven hoteliers he interviewed and learned from to write it. Today I’m excited and honored to bring you one of those seven: Mr. Philippe Leboeuf. Philipe is the General Manager of the Mandarin Oriental,…

The post EP #21 – Rising to the Top of the Hotel Industry with Philippe Leboeuf appeared first on Hospitality Academy.

Apr 21 2016

24mins

Play