Dushyant Kunungo joins Timothy Keirnan for a discussion about enterprise UX.  * Duhsyant's professional background * The importance of user experience to employees working in an enterprise--both to their morale and their productivity. * Dushyant and Tim share eyebrow-raising anecdotes from enterprise user experience projects they have been on. Employees need effective, efficient, and enjoyable products/tools as much as external customers do. * Dushyant talks about his book, UX Decoded: Think and Implement User-Centered Research Methodologies, and Expert-Led UX Best Practices. You can reach Dushyant at his LinkedIn page. His book's publisher is at this link: https://bpbonline.com/products/ux-decoded?variant=41816075043016 Tim recommends everyone listen to this episode of Dushyant's excellent podcast, UX Banter, with Neal Ford discussing authenticity in branding:  https://www.uxbanter.com/e/importance-of-authenticity-in-branding-neal-foard-s1-episode-7/

Dushyant Kunungo joins Timothy Keirnan for a discussion about enterprise UX.  * Duhsyant's professional background * The importance of user experience to employees working in an enterprise--both to their morale and their productivity. * Dushyant and Tim share eyebrow-raising anecdotes from enterprise user experience projects they have been on. Employees need effective, efficient, and enjoyable products/tools as much as external customers do. * Dushyant talks about his book, UX Decoded: Think and Implement User-Centered Research Methodologies, and Expert-Led UX Best Practices. You can reach Dushyant at his LinkedIn page. His book's publisher is at this link: <a href="https://bpbonline.com/products/ux-decoded?variant=41816075043016" rel="nofollow" target="_blank">https://bpbonline.com/products/ux-decoded?variant=41816075043016</a> Tim recommends everyone listen to this episode of Dushyant's excellent podcast, UX Banter, with Neal Ford discussing authenticity in branding: <a href="https://www.uxbanter.com/e/importance-of-authenticity-in-branding-neal-foard-s1-episode-7/" rel="nofollow" target="_blank"> https://www.uxbanter.com/e/importance-of-authenticity-in-branding-neal-foard-s1-episode-7/</a>

DC167 Interview: Dushyant Kanungo on Enterprise UX

Barry McBride

Barry McBride joins Timothy Keirnan to discuss the history and content strategy of The Orange and Brown Report, an independent news and analysis business catering to Cleveland Browns football fans. The Orange and Brown Report offers both free and paid subscription tiers of news and interaction with its beat writers and analysts. Across 80 minutes, Barry talks about: * The origin of his Cleveland Browns fan advocacy and community-building in 1995, when Browns ownership and the NFL betrayed Browns fans by moving the team to Baltimore and the legacy media refused to cover all aspects of the story. * HIs first website, Greedwatch.com * His second website, BrownsTNG (The Next Generation) * How legendary Browns former QB Bernie Kosar and his family helped Barry create Bernie's Insiders, a startup that professionalized Barry's concept with credentialed news reporters. * The transition to The Orange and Brown Report and further maturation of the concept. * Plans for the future of the OBR. You can find the Orange and Brown Report at www.theobr.com Tim's book recommendations: Managing by Values by Blanchard (https://bkconnection.com/books/title/managing-by-values)  Learning to Scramble by Kosar (https://clevelandlandmarkspress.com/book_details.php?bid=27#&amp;panel1-1)  Almost Too Good: The Undefeated 1948 Cleveland Browns (https://mcfarlandbooks.com/product/just-too-good/)

Barry McBride joins Timothy Keirnan to discuss the history and content strategy of The Orange and Brown Report, an independent news and analysis business catering to Cleveland Browns football fans. The Orange and Brown Report offers both free and paid subscription tiers of news and interaction with its beat writers and analysts. Across 80 minutes, Barry talks about: * The origin of his Cleveland Browns fan advocacy and community-building in 1995, when Browns ownership and the NFL betrayed Browns fans by moving the team to Baltimore and the legacy media refused to cover all aspects of the story. * HIs first website, <a href="http://Greedwatch.com" rel="nofollow" target="_blank">Greedwatch.com</a> * His second website, BrownsTNG (The Next Generation) * How legendary Browns former QB Bernie Kosar and his family helped Barry create Bernie's Insiders, a startup that professionalized Barry's concept with credentialed news reporters. * The transition to The Orange and Brown Report and further maturation of the concept. * Plans for the future of the OBR. You can find the Orange and Brown Report at <a href="http://www.theobr.com" rel="nofollow" target="_blank">www.theobr.com</a> Tim's book recommendations: Managing by Values by Blanchard (<a href="https://bkconnection.com/books/title/managing-by-values" rel="noopener nofollow" target="_blank">https://bkconnection.com/books/title/managing-by-values)</a> Learning to Scramble by Kosar (<a href="https://clevelandlandmarkspress.com" rel="nofollow" target="_blank">h</a><a rel="noopener">ttps://clevelandlandmarkspress.com/book_details.php?bid=27#&amp;panel1-1</a>) Almost Too Good: The Undefeated 1948 Cleveland Browns (<a href="https://mcfarlandbooks.com/product/just-too-good/" rel="nofollow" target="_blank">https://mcfarlandbooks.com/product/just-too-good/</a>)

DC166 Interview: Publisher Barry McBride on Content Strategy at The Orange and Brown Report

Matt Ranta

Matt Ranta, head of practice at Nimble Gravity, joins Tim for a discussion on how companies can and should improve their digital interactions with customers, whether they are B2B or B2C. Whether it's in email messages or web pages, details matter. 03:47 The importance of proofreading marketing email messages. 08:03 Use new image formats like webp and AVIF to increase speed of a website and its SEO. 17:06 Test a website with browsers besides Chrome, which not everyone will use. 22:00 Competitive intelligence tools and keywords 25:30 The useful website evaluation optimization tool https://pagespeed.web.dev/ 28:20 In 2023 people are still not labeling images with alt tags 30:20 Allowing content to be buried deep because of not using pagination properly on web pages 35:34 Disavowing bad back links from undesirable sites you may not want to be associated with, and/or a website that is a link farm 40:22 Do not hide the search bar on the home page or other pages.  Make sure to read Matt's excellent article 10 Opportunities for Improving Your Digital Performance.

Matt Ranta, head of practice at <a href="https://nimblegravity.com/" rel="noopener nofollow" target="_blank">Nimble Gravity</a>, joins Tim for a discussion on how companies can and should improve their digital interactions with customers, whether they are B2B or B2C. Whether it's in email messages or web pages, details matter. 03:47 The importance of proofreading marketing email messages. 08:03 Use new image formats like webp and AVIF to increase speed of a website and its SEO. 17:06 Test a website with browsers besides Chrome, which not everyone will use. 22:00 Competitive intelligence tools and keywords 25:30 The useful website evaluation optimization tool https://pagespeed.web.dev/ 28:20 In 2023 people are still not labeling images with alt tags 30:20 Allowing content to be buried deep because of not using pagination properly on web pages 35:34 Disavowing bad back links from undesirable sites you may not want to be associated with, and/or a website that is a link farm 40:22 Do not hide the search bar on the home page or other pages.  Make sure to read Matt's excellent article <a href="https://medium.com/@mattranta/10-opportunities-for-improving-your-digital-performance-dc7817e77f5" rel="noopener nofollow" target="_blank">10 Opportunities for Improving Your Digital Performance.</a>

DC165 Interview: Matt Ranta on Improving UX for E-Commerce

Eric Penn joins Tim Keirnan and Ken Mayer to discuss the first customer experience phases of his new 2023 Subaru BRZ after a month of ownership. The "Toyobaru Twins" (Toyota GR86 and Subaru BRZ) are the same car with some slight differences. This vehicle is one of the best examples of "user-centered design" we have ever encountered in a product, and Tim owned the first generation for four blissful years. Eric has purchased the long-awaited and much celebrated second generation, and we go into intense detail on our first four defined phases of the customer experience: Encounter (02:44) Decision    (07:21) Purchase   (21:00) Initial Use  (43:00) We will record an episode about Eric's longitudinal use in February of 2024 so that Eric has a full 12 months of ownership under his belt for that. On this podcast we are nothing if not thorough. In summary, the 2023 BRZ (the second model year of the 2nd generation of the car) meets or exceeds almost every criterion for delighting Eric as customer/user. The car's designers and engineers improved on the few weaknesses from the first generation without compromising what made the first generation so terrific. From the seating position, to the razor sharp handling, to the improved human-machine interfaces in the cockpit, to the new, more powerful engine, everything about this car screams or subtly implies "made for driving enthusiasts of light weight, nimble sports cars." Neither Subaru nor Toyota invented us to be so positive about this vehicle. It is incredibly well-focused on delighting a well-defined customer target.

Eric Penn joins Tim Keirnan and Ken Mayer to discuss the first customer experience phases of his new 2023 Subaru BRZ after a month of ownership. The "Toyobaru Twins" (Toyota GR86 and Subaru BRZ) are the same car with some slight differences. This vehicle is one of the best examples of "user-centered design" we have ever encountered in a product, and Tim owned the first generation for four blissful years. Eric has purchased the long-awaited and much celebrated second generation, and we go into intense detail on our first four defined phases of the customer experience: Encounter (02:44) Decision    (07:21) Purchase   (21:00) Initial Use  (43:00) We will record an episode about Eric's longitudinal use in February of 2024 so that Eric has a full 12 months of ownership under his belt for that. On this podcast we are nothing if not thorough. In summary, the 2023 BRZ (the second model year of the 2nd generation of the car) meets or exceeds almost every criterion for delighting Eric as customer/user. The car's designers and engineers improved on the few weaknesses from the first generation without compromising what made the first generation so terrific. From the seating position, to the razor sharp handling, to the improved human-machine interfaces in the cockpit, to the new, more powerful engine, everything about this car screams or subtly implies "made for driving enthusiasts of light weight, nimble sports cars." Neither Subaru nor Toyota invented us to be so positive about this vehicle. It is incredibly well-focused on delighting a well-defined customer target.

DC164 Critique: 2023 Subaru BRZ

John Leavitt

John Leavitt, Senior Industrial Designer at Intelligent Product Solutions, joins Timothy Keirnan for a conversation about industrial design, using two firefighting products as a starting point. Besides the two case studies, we talk about general design process and philosophies, methods, education recommendations, and our ambitions for a world in which UX includes respect for users' privacy and security as a selling point. 00:00 Introduction 03:30 Design Process 08:06 Self Contained Breathing Apparatus case study 19:45 Fire Truck Inventory Feature case study 36:45 How does John recommend people learn industrial design and nurture their careers 40:30 Our dream of UX for any product having a main feature of protecting the user's/customer's privacy and security by default 48:50 John's favorite design resources Purism is one company that is making privacy and security of both software and hardware a primary selling point of their product designs. John's employer is at https://intelligentproduct.solutions/ John's contact info is https://www.linkedin.com/in/jleavit/

John Leavitt, Senior Industrial Designer at <a href="https://intelligentproduct.solutions/" rel="noopener nofollow" target="_blank">Intelligent Product Solutions</a>, joins Timothy Keirnan for a conversation about industrial design, using two firefighting products as a starting point. Besides the two case studies, we talk about general design process and philosophies, methods, education recommendations, and our ambitions for a world in which UX includes respect for users' privacy and security as a selling point. 00:00 Introduction 03:30 Design Process 08:06 Self Contained Breathing Apparatus case study 19:45 Fire Truck Inventory Feature case study 36:45 How does John recommend people learn industrial design and nurture their careers 40:30 Our dream of UX for any product having a main feature of protecting the user's/customer's privacy and security by default 48:50 John's favorite design resources <a href="https://puri.sm/" rel="noopener nofollow" target="_blank">Purism</a> is one company that is making privacy and security of both software and hardware a primary selling point of their product designs. John's employer is at <a href="https://intelligentproduct.solutions/" rel="noopener nofollow" target="_blank">https://intelligentproduct.solutions/</a> John's contact info is <a href="https://www.linkedin.com/in/jleavit/" rel="noopener nofollow" target="_blank">https://www.linkedin.com/in/jleavit/</a>

DC163 Interview: John Leavitt On Industrial Design

Kia Niro EV

David and Jo Lau discuss the five phases of customer experience with their 2022 Kia Niro EV  (Encounter, Decision, Purchase, Initial use, and Longitudinal use). Vehicle purchases are often a negotiation of two or more people's preferences and needs in domestic situations, and we are delighted to have talked with the Lau family about their customer journey. The human-machine interfaces (HMI) in the cockpit are the simple and effective designs we're used to seeing from Hyundai-Kia vehicles, and Tim was most impressed with the EV charging indicators on top of the dashboard that face through the windshield: three aqua blue lights convey charge status at a glance, without anyone having to pull out a smart phone. The driving features a tight suspension with enough torque to avoid trouble on the highways. David and Jo share their cost per mile with us as well, which is pleasantly low at current electric rates in their town. Range anxiety is a very real thing but for shorter distances, a BEV is suiting them fine. The Laus are quite pleased with all customer experience phases except Purchase. Listen for an amusingly exasperating story about a tired old sales technique that was attempted on them, but they successfully resisted! https://www.kia.com/us/en/niro-ev  Our Mazda Miata car club website is here if you would like to join us! http://www.realitydistortionfield.com/mimiata/

David and Jo Lau discuss the five phases of customer experience with their 2022 Kia Niro EV  (Encounter, Decision, Purchase, Initial use, and Longitudinal use). Vehicle purchases are often a negotiation of two or more people's preferences and needs in domestic situations, and we are delighted to have talked with the Lau family about their customer journey. The human-machine interfaces (HMI) in the cockpit are the simple and effective designs we're used to seeing from Hyundai-Kia vehicles, and Tim was most impressed with the EV charging indicators on top of the dashboard that face through the windshield: three aqua blue lights convey charge status at a glance, without anyone having to pull out a smart phone. The driving features a tight suspension with enough torque to avoid trouble on the highways. David and Jo share their cost per mile with us as well, which is pleasantly low at current electric rates in their town. Range anxiety is a very real thing but for shorter distances, a BEV is suiting them fine. The Laus are quite pleased with all customer experience phases except Purchase. Listen for an amusingly exasperating story about a tired old sales technique that was attempted on them, but they successfully resisted! <a href="https://www.kia.com/us/en/niro-ev" rel="noopener nofollow" target="_blank">https://www.kia.com/us/en/niro-ev</a> Our Mazda Miata car club website is here if you would like to join us! <a href="http://www.realitydistortionfield.com/mimiata/" rel="noopener nofollow" target="_blank">http://www.realitydistortionfield.com/mimiata/</a>

DC162 Critique: 2022 Kia Niro EV

Larry Rusinsky joins Tim Keirnan for a new kind of episode: critiquing  the user experience of food. Because the UX of food is so very subjective based on genetics, culture experiences, individual preferences, and a potential inconsistency of "production" for a particular dish, frozen foods are at least somewhat consistent in their production. Our critique is of Kroger's house brand Private Selection Artisan Stone Fired Pizza in the Cuban-Inspired Ham &amp; Swiss flavor. We also ate a "control pizza" to attempt to create a reference point to describe the test pizza and which listers can relate to. The "fixed variable" as our control is a Newman's Own Thin &amp; Crispy Crust Supreme Pizza. This is a nationally distributed brand in the USA. Larry and Tim found that Private Selection frozen pizza is a very fresh-tasting and interestingly flavored, at least in the Cuban-Inspired Ham &amp; Swiss flavor. Larry says the other flavors are all worth trying. Both of us agreed that the value of these frozen pizzas is very good. Tim concludes the episode with a brief history of the invention of frozen food. This article explains the team that "designs" Kroger house brand items (including foods): https://storebrands.com/crowning-kroger This article lists some of the author's favorite Kroger house brand foods: https://www.allrecipes.com/article/kroger-brands-review/

Larry Rusinsky joins Tim Keirnan for a new kind of episode: critiquing  the user experience of food. Because the UX of food is so very subjective based on genetics, culture experiences, individual preferences, and a potential inconsistency of "production" for a particular dish, frozen foods are at least somewhat consistent in their production. Our critique is of Kroger's house brand Private Selection Artisan Stone Fired Pizza in the Cuban-Inspired Ham &amp; Swiss flavor. We also ate a "control pizza" to attempt to create a reference point to describe the test pizza and which listers can relate to. The "fixed variable" as our control is a Newman's Own Thin &amp; Crispy Crust Supreme Pizza. This is a nationally distributed brand in the USA. Larry and Tim found that Private Selection frozen pizza is a very fresh-tasting and interestingly flavored, at least in the Cuban-Inspired Ham &amp; Swiss flavor. Larry says the other flavors are all worth trying. Both of us agreed that the value of these frozen pizzas is very good. Tim concludes the episode with a brief history of the invention of frozen food. This article explains the team that "designs" Kroger house brand items (including foods): <a href="https://storebrands.com/crowning-kroger" rel="noopener nofollow" target="_blank">https://storebrands.com/crowning-kroger</a> This article lists some of the author's favorite Kroger house brand foods: <a href="https://www.allrecipes.com/article/kroger-brands-review/" rel="noopener nofollow" target="_blank">https://www.allrecipes.com/article/kroger-brands-review/</a>

DC161 Critique: Private Selection Frozen Pizza

Yousef Hegazi joins the show to help Tim Keirnan critique Pine64's PineTab, a low-cost 10-inch tablet that uses Linux as its operating system instead of iOS, Android, or Windows. Pine64 provides "system on a chip" computing devices that run free and open source software (FOSS) as their operating system and applications. The PineTab follows earlier projects such as the PineBook/PineBook Pro (a laptop), the PinePhone and PinePhone Pro (a smartphone), and the PineTime (a smart watch). Projects are shipped early to a community that can help with development and, at some point, the project will be ready for regular everyday users to buy and enjoy. Unlike other tablets on the market such as the Apple iPad and the Amazon Fire, the PineTab is not a closed ecosystem that sends information back to its manufacturer about how customers use the device. NOTE: PINE64's website for ordering the PineTab did mention that the operating system is "a work in progress". Our critique balances our impressions of the device's UX with that admission. At some point, though, the software needs to mature to be useful and usable for regular consumers. Check out the upcoming PineNote. Here is the article Tim mentioned that explains how the dominant tablet makers track users' activity on the devices and why. For those not comfortable with such an arrangement, a Linux tablet such as the PineTab may offer hope. https://www.theverge.com/2020/1/31/21117217/amazon-kindle-tracking-page-turn-taps-e-reader-privacy-policy-security-whispersync

Yousef Hegazi joins the show to help Tim Keirnan critique <a href="https://www.pine64.org/" rel="noopener nofollow" target="_blank">Pine64's</a> PineTab, a low-cost 10-inch tablet that uses Linux as its operating system instead of iOS, Android, or Windows. Pine64 provides "system on a chip" computing devices that run free and open source software (FOSS) as their operating system and applications. The PineTab follows earlier projects such as the PineBook/PineBook Pro (a laptop), the PinePhone and PinePhone Pro (a smartphone), and the PineTime (a smart watch). Projects are shipped early to a community that can help with development and, at some point, the project will be ready for regular everyday users to buy and enjoy. Unlike other tablets on the market such as the Apple iPad and the Amazon Fire, the PineTab is not a closed ecosystem that sends information back to its manufacturer about how customers use the device. NOTE: PINE64's website for ordering the PineTab did mention that the operating system is "a work in progress". Our critique balances our impressions of the device's UX with that admission. At some point, though, the software needs to mature to be useful and usable for regular consumers. Check out the upcoming <a href="https://www.pine64.org/pinenote/" rel="noopener nofollow" target="_blank">PineNote.</a> Here is the article Tim mentioned that explains how the dominant tablet makers track users' activity on the devices and why. For those not comfortable with such an arrangement, a Linux tablet such as the PineTab may offer hope. <a href="https://www.theverge.com/2020/1/31/21117217/amazon-kindle-tracking-page-turn-taps-e-reader-privacy-policy-security-whispersync" rel="noopener nofollow" target="_blank">https://www.theverge.com/2020/1/31/21117217/amazon-kindle-tracking-page-turn-taps-e-reader-privacy-policy-security-whispersync</a>

DC160 Critique: PineTab tablet

John Loss

John Loss joins David Mettler and Tim Keirnan to talk about his book Not Always Homeless, created from ethnographic interviews with local people who were homeless in his area. Its subtitle is "The personal stories of 13 people who survived and escaped a life on the streets". After we discussed how he published his first book at age 80 based on  interviews with homeless people in the Niagara Falls area of New York State, we talked about about the 501c3 charity he and some fellow concerned citizens created to help local people without homes build a more stable life for themselves, called Help and Hope for the Homeless. Why and how do people in America become homeless, and what kind of assistance is proven to work successfully long term? John presents compassionate, insightful research and personal anecdotes from helping people in his community. Not Always Homeless... can be purchased on Amazon. The Niagara Gazette published this article about John's book and charity.

John Loss joins David Mettler and Tim Keirnan to talk about his book Not Always Homeless, created from ethnographic interviews with local people who were homeless in his area. Its subtitle is "The personal stories of 13 people who survived and escaped a life on the streets". After we discussed how he published his first book at age 80 based on  interviews with homeless people in the Niagara Falls area of New York State, we talked about about the 501c3 charity he and some fellow concerned citizens created to help local people without homes build a more stable life for themselves, called Help and Hope for the Homeless. Why and how do people in America become homeless, and what kind of assistance is proven to work successfully long term? John presents compassionate, insightful research and personal anecdotes from helping people in his community. Not Always Homeless... can be <a href="https://www.amazon.com/gp/product/B08RRBPWJ5/ref=dbs_a_def_rwt_hsch_vapi_taft_p1_i0" rel="noopener nofollow" target="_blank">purchased on Amazon</a>. The Niagara Gazette published <a href="https://www.niagara-gazette.com/news/local_news/giving-voice-to-the-homeless/article_7529fd64-f1df-59a5-95d5-591ba789f936.html" rel="noopener nofollow" target="_blank">this article about John's book and charity</a>.

DC159 Interview: John Loss on his book Not Always Homeless

Tec-Ed CEO Stephanie Rosenbaum joins Tim Keirnan for a critique of two different electric kettle designs that heat water quickly and precisely: the KRUPS BW3140 Savoy and the Cuisinart CPK-17 PerfecTemp. Both designs accomplish the goal but in very different ways. The KRUPS kettle has its user interface in its base and excellent balance in its carafe, while the Cuisinart has its user interface in the handle of the carafe with better labeling, but worse ergonomics for the carafe itself. We discuss the details thoroughly, along with reflecting on how complex a user population can be for even the most simple tasks like heating water. Keep that user research going, whatever your product or service... Also, Stephanie received the UXPA's Lifetime Achievement Award the day before recording this! NOTE: Tim's memory was faulty about the cost of the kettles. They were closer to $90US each. You can find more details and photos for these products at the KRUPS website and the Cuisinart website.

<a href="https://www.teced.com/" rel="noopener nofollow" target="_blank">Tec-Ed</a> CEO Stephanie Rosenbaum joins Tim Keirnan for a critique of two different electric kettle designs that heat water quickly and precisely: the KRUPS BW3140 Savoy and the Cuisinart CPK-17 PerfecTemp. Both designs accomplish the goal but in very different ways. The KRUPS kettle has its user interface in its base and excellent balance in its carafe, while the Cuisinart has its user interface in the handle of the carafe with better labeling, but worse ergonomics for the carafe itself. We discuss the details thoroughly, along with reflecting on how complex a user population can be for even the most simple tasks like heating water. Keep that user research going, whatever your product or service... Also, <a href="https://uxpa.org/and-the-2022-uxpa-lifetime-achievement-award-goes-to-2/" rel="noopener nofollow" target="_blank">Stephanie received the UXPA's Lifetime Achievement Award</a> the day before recording this! NOTE: Tim's memory was faulty about the cost of the kettles. They were closer to $90US each. You can find more details and photos for these products at the <a href="https://www.krupsusa.com/BREAKFAST/ELECTRIC-KETTLES/SAVOY-ELECTRIC-BW314/p/7211002406" rel="noopener nofollow" target="_blank">KRUPS website</a> and the <a href="https://www.cuisinart.com/shopping/appliances/tea_kettles/cpk-17p1/" rel="noopener nofollow" target="_blank">Cuisinart website</a>.

DC158 Critique: Electric Kettle UX

Our show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design's impact on our modern quality of life, give us a listen. You will hear:* Critiques of products &amp; services we've used thoroughly,* Interviews with people whose work or books we admire, and* Discussions of design methods we use in our own user experience research and design careers.

Their Oct 13 episode was wonderful to listen to. Worth subscribing the podcast!!!

Meticulously put together

Our show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design's impact on our modern quality of life, give us a listen. You will hear: * Critiques of products &amp; services we've used thoroughly, * Interviews with people whose work or books we admire, and * Discussions of design methods we use in our own user experience research and design careers.

Design Critique: Products for People

In this first audio editorial episode, Tim relates how he rediscovered the advantages  of small electronics devices over their larger-screened brothers. Thanks to Dad for inspiring this one.Besides mobile phones, cars are another example of a product range that used to punish customers who wanted a small size by not allowing superior materials or features in them. Thankfully for small car fans, it's getting better.Smart companies recognize that small size product buyers actually have two categories: those who can only afford the smaller size with no extras, and those who want a premium customer experience and will gladly pay for the extras if made available in a smaller form factor. Small doesn't have to mean cheap!Nice article on small but premium Android phones:http://www.3g.co.uk/PR/April2014/best-compact-smartphones-available.htmlI forgot to say that as amazingly good as the Lumia 820 is, its camera is not why. This article details current Windows phones and sadly, their trend of providing terrific premium small phones is going in the wrong direction (still great phones if you like 5 inch screens):http://www.3g.co.uk/PR/Nov2013/best-windows-phones-right-available-today.htmlMore good reads on premium small cars:http://www.cheatsheet.com/automobiles/9-upscale-small-cars-to-splurge-on.html/?a=viewallhttp://consumerguide.com/best-buys/premium-compact-car/

In this first audio editorial episode, Tim relates how he rediscovered the advantages  of small electronics devices over their larger-screened brothers. Thanks to Dad for inspiring this one.Besides mobile phones, cars are another example of a product range that used to punish customers who wanted a small size by not allowing superior materials or features in them. Thankfully for small car fans, it's getting better.Smart companies recognize that small size product buyers actually have two categories: those who can only afford the smaller size with no extras, and those who want a premium customer experience and will gladly pay for the extras if made available in a smaller form factor. Small doesn't have to mean cheap!Nice article on small but premium Android phones:<a href="http://www.3g.co.uk/PR/April2014/best-compact-smartphones-available.html" rel="nofollow" target="_blank">http://www.3g.co.uk/PR/April2014/best-compact-smartphones-available.html</a>I forgot to say that as amazingly good as the Lumia 820 is, its camera is not why. This article details current Windows phones and sadly, their trend of providing terrific premium small phones is going in the wrong direction (still great phones if you like 5 inch screens):<a href="http://www.3g.co.uk/PR/Nov2013/best-windows-phones-right-available-today.html" rel="nofollow" target="_blank">http://www.3g.co.uk/PR/Nov2013/best-windows-phones-right-available-today.html</a>More good reads on premium small cars:<a href="http://www.cheatsheet.com/automobiles/9-upscale-small-cars-to-splurge-on.html/?a=viewall" rel="nofollow" target="_blank">http://www.cheatsheet.com/automobiles/9-upscale-small-cars-to-splurge-on.html/?a=viewall</a><a href="http://consumerguide.com/best-buys/premium-compact-car/" rel="nofollow" target="_blank">http://consumerguide.com/best-buys/premium-compact-car/</a>

DC110 Editorial: When the UX of Less is More

Jared Spool and Dana Chisnell join Tim Keirnan for a conversation about what Tim is calling the "buzzwordification" of UX. Has the increasing notoriety of this profession label helped us? Has it hindered us? Maybe it's a balance of pro and con. Maybe we just need to meet in a rental car in a parking garage somewhere in Dearborn and hash it out. Jared can be found at User Interface Engineering and the Center Centre school. Check the UIE site for his upcoming appearances in a city near you. Dana can be found at the Center for Civic Design. She is also, among many other wonderful things, the co-author of the legendary Handbook of Usability Testing 2nd Edition. She travels, too. Meet her if you can. This is the second in a series of indeterminate length. While not linked in any way beside the topic, you may also be interested in listening to the first conversation in the series with Serena Rosenhan and Keith Instone.

Jared Spool and Dana Chisnell join Tim Keirnan for a conversation about what Tim is calling the "buzzwordification" of UX. Has the increasing notoriety of this profession label helped us? Has it hindered us? Maybe it's a balance of pro and con. Maybe we just need to meet in a rental car in a parking garage somewhere in Dearborn and hash it out. Jared can be found at <a href="https://www.uie.com/" rel="noopener nofollow" target="_blank">User Interface Engineering</a> and the <a href="http://centercentre.com" rel="noopener nofollow" target="_blank">Center Centre school</a>. Check the UIE site for his upcoming appearances in a city near you. Dana can be found at the <a href="https://civicdesign.org/about/our-team" rel="noopener nofollow" target="_blank">Center for Civic Design</a>. She is also, among many other wonderful things, the co-author of the legendary <a href="https://www.wiley.com/en-us/Handbook+of+Usability+Testing%3A+How+to+Plan%2C+Design%2C+and+Conduct+Effective+Tests%2C+2nd+Edition-p-9780470185483" rel="noopener nofollow" target="_blank">Handbook of Usability Testing 2nd Edition</a>. She travels, too. Meet her if you can. This is the second in a series of indeterminate length. While not linked in any way beside the topic, you may also be interested in listening to <a href="http://www.designcritique.net/podcasts/the-buzzwordification-of-ux-1-of/" rel="noopener nofollow" target="_blank">the first conversation in the series</a> with Serena Rosenhan and Keith Instone.

DC138 Conversation: The Buzzwordification of UX  #2

Tom Brinck

The Design Critique podcast celebrates its tenth anniversary! While others have podfaded, we have persevered.In this anniversary episode, show co-founder Tom Brinck returns to discuss the customer experience of Starbucks coffee shops with Tim Keirnan. Tom is the power user and Tim is the newbie. Two very different perspectives.This anniversary episode's album art features a cake with a Star Wars action figure on it, as befits any ten-year-old's birthday cake. And you must admit it's cool to have Palpatine himself with us, ready to slice, dice, and fry hypocritically corrupt Jedi. As they well deserved.Thank-you for listening to us for ten years. And thanks to everyone who appeared on the show with us. Customer Experience research and design is more popular than ever, and if this show has helped you improve your products and services, or helped you acquire  really good products that truly improved your life, we have accomplished our goal.Best regards,Tim and Tom

The Design Critique podcast celebrates its tenth anniversary! While others have podfaded, we have <a href="http://persevered.In" rel="nofollow" target="_blank">persevered.In</a> this anniversary episode, show co-founder Tom Brinck returns to discuss the customer experience of Starbucks coffee shops with Tim Keirnan. Tom is the power user and Tim is the newbie. Two very different perspectives.This anniversary episode's album art features a cake with a Star Wars action figure on it, as befits any ten-year-old's birthday cake. And you must admit it's cool to have Palpatine himself with us, ready to slice, dice, and fry hypocritically corrupt Jedi. As they well deserved.Thank-you for listening to us for ten years. And thanks to everyone who appeared on the show with us. Customer Experience research and design is more popular than ever, and if this show has helped you improve your products and services, or helped you acquire  really good products that truly improved your life, we have accomplished our goal.Best regards,Tim and Tom

10th Anniverary Episode with Tom Brinck on Starbucks customer experience

Tesla Model 3 owners Ryan Malcolm and Syed Ibrahim join Tim Keirnan for a thorough critique of their cars while Tim moderates this ad-free, in-depth discussion. We follow the show's Critique by Values model to learn how Ryan and Syed experienced each of the phases of product experience: Encounter Decision Purchase Initial Use Longitudinal Use This is not a review of the car as much as it is a conversation about people's transportation needs and how the Model 3 fit into their current lives. Of course, aspects of the car are discussed throughout. As usual, we leave no stone unturned in a detailed, people-centered discussion unhindered by commercials. You can find Ryan at his YouTube channel, which includes track day footage of his Model 3: https://www.youtube.com/user/Ryephile/featured You can find Syed at his website at: https://www.syedibrahim.me/

Tesla Model 3 owners Ryan Malcolm and Syed Ibrahim join Tim Keirnan for a thorough critique of their cars while Tim moderates this ad-free, in-depth discussion. We follow the show's Critique by Values model to learn how Ryan and Syed experienced each of the phases of product experience: Encounter Decision Purchase Initial Use Longitudinal Use This is not a review of the car as much as it is a conversation about people's transportation needs and how the Model 3 fit into their current lives. Of course, aspects of the car are discussed throughout. As usual, we leave no stone unturned in a detailed, people-centered discussion unhindered by commercials. You can find Ryan at his YouTube channel, which includes track day footage of his Model 3: <a href="https://www.youtube.com/user/Ryephile/featured" rel="nofollow" target="_blank">https://www.youtube.com/user/Ryephile/featured</a> You can find Syed at his website at: <a href="https://www.syedibrahim.me/" rel="nofollow" target="_blank">https://www.syedibrahim.me/</a>

DC140 Critique: Tesla Model 3

Syed Ibrahim

Syed Ibrahim returns to the show to talk with Tim about his side project, Shoutouts.app. Syed's story of creating this web application is a terrific example of doing a minimum viable product. He candidly shares both advantages and disadvantages of releasing an MVP, and walks us through the details of having an idea, acting on it to create something that works at a basic level for a specific audience, and getting it out there to continue learning and enhancing it. You can find Syed at https://www.syedibrahim.me One of the best definitions of MVP is from Frank Robinson who created the term around 2000, see http://www.syncdev.com/minimum-viable-product/

Syed Ibrahim returns to the show to talk with Tim about his side project, <a href="https://www.shoutouts.app/" rel="nofollow" target="_blank">Shoutouts.app</a>. Syed's story of creating this web application is a terrific example of doing a minimum viable product. He candidly shares both advantages and disadvantages of releasing an MVP, and walks us through the details of having an idea, acting on it to create something that works at a basic level for a specific audience, and getting it out there to continue learning and enhancing it. You can find Syed at <a href="https://www.syedibrahim.me" rel="nofollow" target="_blank">https://www.syedibrahim.me</a> One of the best definitions of MVP is from Frank Robinson who created the term around 2000, see <a href="http://www.syncdev.com/minimum-viable-product/" rel="nofollow" target="_blank">http://www.syncdev.com/minimum-viable-product/</a>

DC133 Wordcast: Minimum Viable Product with Syed Ibrahim

Tim Keirnan and Mike Velasco critique three generations of theAppleTV: 2, 3, and 4. Mike's experience with Gen 2 and Gen 4provide a backdrop to Tim's first month with his refurbished Gen3.It's 90 minutes of thorough discussion on three iterations of thesame product. Where else will you hear this level of detailedcritique on product design? Nowhere! And not one commercial to fastforward through.

Tim Keirnan and Mike Velasco critique three generations of the AppleTV: 2, 3, and 4. Mike's experience with Gen 2 and Gen 4 provide a backdrop to Tim's first month with his refurbished Gen 3. It's 90 minutes of thorough discussion on three iterations of the same product. Where else will you hear this level of detailed critique on product design? Nowhere! And not one commercial to fast forward through.

DC116 Critique: Apple TV Gen 2, 3 and 4

Mike Velasco joins Timothy Keirnan to critique the E-sds HDMI 2 Port KVM Switch Box. This item enables the use of two computers with a shared keyboard (K), video monitor (V), and mouse (M). The holistic excellence of this product is surprising. When a company does the mundane as well as this product, it shows what can be done with all details gotten right. From its excellent user interface, to its rugged build quality, to its beautiful packaging, to its well-written and well-illustrated documentation, E-SDS did everything right. This is what a good team can accomplish when value, rather than cost, is the focus for the customer. It also proves that goods made in China can be of terrific quality.  Even the sales entry on Amazon.com is done extraordinarily well and ,while this show does not have nor want affiliate links, we’re going to put the Amazon link here so you can see how well the catalog entry was done. It has all the photos and text one would need to make a good decision. https://www.amazon.com/Supports-Auto-scan-Hot-Key-Netware-HDMI1-4v/dp/B07DFFFPR7?ref_=bl_dp_s_web_11891183011

Mike Velasco joins Timothy Keirnan to critique the E-sds HDMI 2 Port KVM Switch Box. This item enables the use of two computers with a shared keyboard (K), video monitor (V), and mouse (M). The holistic excellence of this product is surprising. When a company does the mundane as well as this product, it shows what can be done with all details gotten right. From its excellent user interface, to its rugged build quality, to its beautiful packaging, to its well-written and well-illustrated documentation, E-SDS did everything right. This is what a good team can accomplish when value, rather than cost, is the focus for the customer. It also proves that goods made in China can be of terrific quality. Even the sales entry on <a href="http://Amazon.com" rel="nofollow" target="_blank">Amazon.com</a> is done extraordinarily well and ,while this show does not have nor want affiliate links, we’re going to put the Amazon link here so you can see how well the catalog entry was done. It has all the photos and text one would need to make a good decision. <a href="https://www.amazon.com/Supports-Auto-scan-Hot-Key-Netware-HDMI1-4v/dp/B07DFFFPR7?ref_=bl_dp_s_web_11891183011" rel="noopener nofollow" target="_blank">https://www.amazon.com/Supports-Auto-scan-Hot-Key-Netware-HDMI1-4v/dp/B07DFFFPR7?ref_=bl_dp_s_web_11891183011</a>

DC137 Critique: The Brilliant Mundane of the E-SDS KVM Switch

Dave MR

Dave Mitropoulos-Rundus returns to talk with Tim Keirnan about labels for our field. This continues our long-running friendly discussion about what we call our profession and why, and is there a difference--or should there be--between User Experience and Customer Experience? Dave appreciates the terminology differences whereas Tim wonders why we make such fine distinctions when at the root level we're all  "Designers of Stuff". Kelly Goto's excellent 2018 article: https://www.gotoresearch.com/2018/04/11/x-marks-the-spot-in-experience-design-thinking-ux-vs-cx-vs-service-design/ Jared Spool's excellent article published the day we recorded this episode. I think Jared's a mind reader! https://articles.uie.com/ux-and-cx-same-language-different-dialects/ NOTE: Tim regrets interrupting Dave too much in a shocking lapse of bad hosting etiquette...he was hopped up on cough syrup at the time of this recording, which you can hear in his deep head cold voice breaking worse than Peter's in that episode of The Brady Bunch. https://tv.avclub.com/the-brady-bunch-dough-re-mi-1798222209

<a href="https://www.linkedin.com/in/dave-mitropoulos-rundus-6454384/" rel="noopener nofollow" target="_blank">Dave Mitropoulos-Rundus</a> returns to talk with Tim Keirnan about labels for our field. This continues our long-running friendly discussion about what we call our profession and why, and is there a difference--or should there be--between User Experience and Customer Experience? Dave appreciates the terminology differences whereas Tim wonders why we make such fine distinctions when at the root level we're all  "Designers of Stuff". Kelly Goto's excellent 2018 article: <a href="https://www.gotoresearch.com/2018/04/11/x-marks-the-spot-in-experience-design-thinking-ux-vs-cx-vs-service-design/" rel="noopener nofollow" target="_blank">https://www.gotoresearch.com/2018/04/11/x-marks-the-spot-in-experience-design-thinking-ux-vs-cx-vs-service-design/</a> Jared Spool's excellent article published the day we recorded this episode. I think Jared's a mind reader! <a href="https://articles.uie.com/ux-and-cx-same-language-different-dialects/" rel="noopener nofollow" target="_blank">https://articles.uie.com/ux-and-cx-same-language-different-dialects/</a> NOTE: Tim regrets interrupting Dave too much in a shocking lapse of bad hosting etiquette...he was hopped up on cough syrup at the time of this recording, which you can hear in his deep head cold voice breaking worse than Peter's in that episode of The Brady Bunch. <a href="https://tv.avclub.com/the-brady-bunch-dough-re-mi-1798222209" rel="noopener nofollow" target="_blank">https://tv.avclub.com/the-brady-bunch-dough-re-mi-1798222209</a>

DC135 Profession Labels for "Designers of Stuff" with Dave MR

Time for a mobile episode! Aravindh Baskaran, UX researcher and designer, joins Tim Keirnan to look at the user experience of Android Lollipop. What did we like about it and what do we think could be better? With Android Marshmallow on the way, it's time to reflect on Lollipop's effectiveness.Android is used, in one form or another, by more customers around the world than any other mobile OS (stats we found on this were so inconsistent that we gave up looking, but Android was clearly in the lead in all mobile OS usage stats). We used Aravindh's Nexus 5 phone for this episode because Tim's Nexus 4 now has Ubuntu Touch on it. The blog post image is Lollipop's list design that you'll hear us discuss when we refer to Google's "Material Design".Note when critiquing Android UIs: Aravindh and Tim are critiquing pure Android as designed by Google and used on their Nexus devices and (for the most part) on Motorola's smart phones. Other manufacturers can and do take advantage of Android's open source nature to create their own Android UI that can be grossly inferior to pure Android or innovative, depending on one's point of view. So the UX of Android is not one thing as with iOS and Windows Phone, but a fragmented mix of competing interpretations of Google's Android reference design.Email from Jan Jursa and Costan Boiangiu concludes this episode. Head over to Jan's wonderful Information Architecture Television and take advantage of all the great material there:http://iatelevision.blogspot.com/

Time for a mobile episode! Aravindh Baskaran, UX researcher and designer, joins Tim Keirnan to look at the user experience of Android Lollipop. What did we like about it and what do we think could be better? With Android Marshmallow on the way, it's time to reflect on Lollipop's effectiveness.Android is used, in one form or another, by more customers around the world than any other mobile OS (stats we found on this were so inconsistent that we gave up looking, but Android was clearly in the lead in all mobile OS usage stats). We used Aravindh's Nexus 5 phone for this episode because Tim's Nexus 4 now has <a href="http://www.ubuntu.com/phone" rel="nofollow" target="_blank">Ubuntu Touch</a> on it. The blog post image is Lollipop's list design that you'll hear us discuss when we refer to Google's "Material Design".Note when critiquing Android UIs: Aravindh and Tim are critiquing pure Android as designed by Google and used on their Nexus devices and (for the most part) on Motorola's smart phones. Other manufacturers can and do take advantage of Android's open source nature to create their own Android UI that can be grossly inferior to pure Android or innovative, depending on one's point of view. So the UX of Android is not one thing as with iOS and Windows Phone, but a fragmented mix of competing interpretations of Google's Android reference design.Email from Jan Jursa and Costan Boiangiu concludes this episode. Head over to Jan's wonderful Information Architecture Television and take advantage of all the great material there:<a href="http://iatelevision.blogspot.com/" rel="nofollow" target="_blank">http://iatelevision.blogspot.com/</a>

DC112 Critique: The UX of Android Lollipop

Keith Instone and Serena Rosenhan both return to the show for an episode about UX and "buzzwordification". The last 3-4 years have seen a big rise in the use UX terminology in the media and among coworkers. What are the advantages and disadvantages for UX practitioners now that UX has become popular beyond academia and professional societies? Tim Keirnan sets up the roundtable discussion and the wisdom pours out of these two veteran UX professionals. The fireplace crackling gets a bit loud at points but plying guests with food, drink, and fireplace ambience is part of our recording process. You can find Serena at www.linkedin.com/in/serenarosenhan You can find Keith at https://www.linkedin.com/in/keithinstone/

Keith Instone and Serena Rosenhan both return to the show for an episode about UX and "buzzwordification". The last 3-4 years have seen a big rise in the use UX terminology in the media and among coworkers. What are the advantages and disadvantages for UX practitioners now that UX has become popular beyond academia and professional societies? Tim Keirnan sets up the roundtable discussion and the wisdom pours out of these two veteran UX professionals. The fireplace crackling gets a bit loud at points but plying guests with food, drink, and fireplace ambience is part of our recording process. You can find Serena at <a href="http://www.linkedin.com/in/serenarosenhan" rel="noopener nofollow" target="_blank">www.linkedin.com/in/serenarosenhan</a> You can find Keith at <a href="https://www.linkedin.com/in/keithinstone/" rel="noopener nofollow" target="_blank">https://www.linkedin.com/in/keithinstone/</a>

DC134 The Buzzwordification of UX (1 of ?)

Wayne Neale

Wayne Neale, CEO of Kaydak, joins Tim Keirnan for an interview that ranges across several topics:* Experience Design: From UI to User Experience to Customer Experience and beyond* Design Thinking* Service DesignYou can find Wayne athttp://www.kydak.com/The service design episodes of Design Critique Tim mentioned can be heard here:http://designcritique.net/dc32b-interview-cafe-design-with-tom-diabhttp://designcritique.net/dc47-interview-designing-the-ux-of-conferences-with-jared-spoolhttp://designcritique.net/10th-anniverary-episode-with-tom-brinck-on-starbucks-customer-experienceThe Tim Cook interview that gives Tim a glimmer of hope that Apple isn’t completely a lost cause:http://www.npr.org/sections/alltechconsidered/2015/10/01/445026470/apple-ceo-tim-cook-privacy-is-a-fundamental-human-rightListener Garrick Dee emailed to say he liked our Sustainable Shaving Tools episode and he’s written his own article on traditional wet shaving. Check it out!http://www.groomingessentialsblog.com/how-to-wet-shave/

Wayne Neale, CEO of Kaydak, joins Tim Keirnan for an interview that ranges across several topics:* Experience Design: From UI to User Experience to Customer Experience and beyond* Design Thinking* Service DesignYou can find Wayne at<a href="http://www.kydak.com/" rel="nofollow" target="_blank">http://www.kydak.com/</a>The service design episodes of Design Critique Tim mentioned can be heard here:<a href="http://designcritique.net/dc32b-interview-cafe-design-with-tom-diab" rel="nofollow" target="_blank">http://designcritique.net/dc32b-interview-cafe-design-with-tom-diab</a><a href="http://designcritique.net/dc47-interview-designing-the-ux-of-conferences-with-jared-spool" rel="nofollow" target="_blank">http://designcritique.net/dc47-interview-designing-the-ux-of-conferences-with-jared-spool</a><a href="http://designcritique.net/10th-anniverary-episode-with-tom-brinck-on-starbucks-customer-experience" rel="nofollow" target="_blank">http://designcritique.net/10th-anniverary-episode-with-tom-brinck-on-starbucks-customer-experience</a>The Tim Cook interview that gives Tim a glimmer of hope that Apple isn’t completely a lost cause:<a href="http://www.npr.org/sections/alltechconsidered/2015/10/01/445026470/apple-ceo-tim-cook-privacy-is-a-fundamental-human-right" rel="nofollow" target="_blank">http://www.npr.org/sections/alltechconsidered/2015/10/01/445026470/apple-ceo-tim-cook-privacy-is-a-fundamental-human-right</a>Listener Garrick Dee emailed to say he liked our Sustainable Shaving Tools episode and he’s written his own article on traditional wet shaving. Check it out!<a href="http://www.groomingessentialsblog.com/how-to-wet-shave/" rel="nofollow" target="_blank">http://www.groomingessentialsblog.com/how-to-wet-shave/</a>

DC113 Interview: Wayne Neale on Customer Experience, Design Thinking, and Service Design

Larry Rusinsky returns to the show to help Tim critique the Bose QuietComfort 25 acoustic noise canceling headphones. The links referred to in the episode include: How Noise Canceling Headphones Work Comparison of the Bose QuietComfort 25 with the 35 Bose: Why Audiophiles Should Stop the Hate Bose Store Locator

Larry Rusinsky returns to the show to help Tim critique the Bose QuietComfort 25 acoustic noise canceling headphones. The links referred to in the episode include: <a href="https://www.soundguys.com/how-noise-cancelling-headphones-work-12380/" rel="noopener nofollow" target="_blank">How Noise Canceling Headphones Work</a> <a href="https://www.forbes.com/sites/forbes-personal-shopper/2019/05/17/bose-quietcomfort-25-vs-35-ii-which-noice-cancelling-headphones-is-right-for-you/#31e1dfd841ea" rel="noopener nofollow" target="_blank">Comparison of the Bose QuietComfort 25 with the 35</a> <a href="https://www.audioholics.com/editorials/bose-why-audiophiles-should-stop-the-hate" rel="noopener nofollow" target="_blank">Bose: Why Audiophiles Should Stop the Hate</a> <a href="https://www.bose.com/en_us/store_locator.html" rel="noopener nofollow" target="_blank">Bose Store Locator</a>

DC142 Critique: Bose QuietComfort 25 Acoustic Noise Cancelling Headphones

Paul Fitts

Dr. Rebecca Grier joins Tim Keirnan for a wordcast episode about Fitts' Law and Fitts' List. Who was Paul Fitts and how did this legendary psychologist impact our design professions to this day? In a beautiful bit of synchronicity, Wired magazine published this excellent article about Fitts and Chapanis solving a design problem on the B-17 Flying Fortress during WWII.: https://www.wired.com/story/how-dumb-design-wwii-plane-led-macintosh/ Dr. Grier recommends the following links to use in our understanding of Fitts' work: https://www.interaction-design.org/literature/article/fitts-law-tracking-users-clicks  https://www.semanticscholar.org/paper/The-information-capacity-of-the-human-motor-system-Fitts/634c9fde5f1c411e4487658ac738dcf18d98ea8d https://fampeople.com/cat-paul-fitts https://psychology.wikia.org/wiki/Paul_Fitts  https://link.springer.com/article/10.1007%2Fs10111-011-0188-1  https://www.sciencedirect.com/science/article/pii/S2351978915006423 https://www.deepdyve.com/lp/wiley/paul-m-fitts-XSLBZF59k5 You can find Dr. Grier at https://www.linkedin.com/in/rebecca-grier-ux/

Dr. Rebecca Grier joins Tim Keirnan for a wordcast episode about Fitts' Law and Fitts' List. Who was Paul Fitts and how did this legendary psychologist impact our design professions to this day? In a beautiful bit of synchronicity, Wired magazine published this excellent article about Fitts and Chapanis solving a design problem on the B-17 Flying Fortress during WWII.: <a href="https://www.wired.com/story/how-dumb-design-wwii-plane-led-macintosh/" rel="nofollow" target="_blank">https://www.wired.com/story/how-dumb-design-wwii-plane-led-macintosh/</a> Dr. Grier recommends the following links to use in our understanding of Fitts' work: <a href="https://www.interaction-design.org/literature/article/fitts-law-tracking-users-clicks" rel="nofollow" target="_blank">https://www.interaction-design.org/literature/article/fitts-law-tracking-users-clicks</a> <a href="https://www.semanticscholar.org/paper/The-information-capacity-of-the-human-motor-system-Fitts/634c9fde5f1c411e4487658ac738dcf18d98ea8d" rel="nofollow" target="_blank">https://www.semanticscholar.org/paper/The-information-capacity-of-the-human-motor-system-Fitts/634c9fde5f1c411e4487658ac738dcf18d98ea8d</a> <a href="https://fampeople.com/cat-paul-fitts" rel="nofollow" target="_blank">https://fampeople.com/cat-paul-fitts</a> <a href="https://psychology.wikia.org/wiki/Paul_Fitts" rel="nofollow" target="_blank">https://psychology.wikia.org/wiki/Paul_Fitts</a> <a href="https://link.springer.com/article/10.1007%2Fs10111-011-0188-1" rel="nofollow" target="_blank">https://link.springer.com/article/10.1007%2Fs10111-011-0188-1</a> <a href="https://www.sciencedirect.com/science/article/pii/S2351978915006423" rel="nofollow" target="_blank"> https://www.sciencedirect.com/science/article/pii/S2351978915006423</a> <a href="https://www.deepdyve.com/lp/wiley/paul-m-fitts-XSLBZF59k5" rel="nofollow" target="_blank">https://www.deepdyve.com/lp/wiley/paul-m-fitts-XSLBZF59k5</a> You can find Dr. Grier at <a href="https://www.linkedin.com/in/rebecca-grier-ux/" rel="nofollow" target="_blank">https://www.linkedin.com/in/rebecca-grier-ux/</a>

DC139 WordCast: Paul Fitts, his Law, and his List

Paul Axente

Paul Axente, host of meetup group UX City and producer of the new Design Conversations podcast, joins Tim Keirnan for a wide-ranging discussion about UX in Romania and other topics, including: * UX City's purpose and meetings * Paul's unique route to a UX career * The Design Conversations podcast * Dark patterns in online retail * Concerns about Amazon's long-term effects on customers and communities * Paul's reservations about "corporate command" in the design process * Ethics of design * Customer experience of the video game industry (it's bad) but the promise of independent gaming companies who design for great games and for customers instead of only to make money. * The trap of people confusing tools with design skills. "What is the best tool for design? YOU are the best tool for design." If you are in Romania (and even if you're not!), look up UX City here: https://www.uxcity.net/ You can find the Design Conversations podcast in many places, including UX City.net and https://www.buzzsprout.com/245555

Paul Axente, host of meetup group UX City and producer of the new Design Conversations podcast, joins Tim Keirnan for a wide-ranging discussion about UX in Romania and other topics, including: * UX City's purpose and meetings * Paul's unique route to a UX career * The Design Conversations podcast * Dark patterns in online retail * Concerns about Amazon's long-term effects on customers and communities * Paul's reservations about "corporate command" in the design process * Ethics of design * Customer experience of the video game industry (it's bad) but the promise of independent gaming companies who design for great games and for customers instead of only to make money. * The trap of people confusing tools with design skills. "What is the best tool for design? YOU are the best tool for design." If you are in Romania (and even if you're not!), look up UX City here: <a href="https://www.uxcity.net/" rel="noopener nofollow" target="_blank">https://www.uxcity.net/</a> You can find the Design Conversations podcast in many places, including UX <a href="http://City.net" rel="nofollow" target="_blank">City.net</a> and <a href="https://www.buzzsprout.com/245555" rel="noopener nofollow" target="_blank">https://www.buzzsprout.com/245555</a>

DC136 Interview: Paul Axente on UX in Romania and Everywhere

Dan Phillips

Chief Phillips of the Plymouth Township Fire Department has the mind of a firefighter and the heart of a User Experience designer. Join him and Tim Keirnan for a sequel to our pumper truck design episode, this time to discuss the design of our  township's new ladder truck. How does the purpose of a ladder truck differ from a pumper truck? What did the fire department learn from ordering and using the pumper truck that improved their design of the new ladder truck? How is the human machine interface (HMI) of the ladder truck made to be as easy as possible for firefighters, including controlling the ladder and hoses and foam generator? Our discussion lasts 60 minutes and covers a wide range of anecdotes, from the scenes of emergency incidents, to the design specification reviews, to the shop floor of the Pierce factory where our truck was built.

Chief Phillips of the Plymouth Township Fire Department has the mind of a firefighter and the heart of a User Experience designer. Join him and Tim Keirnan for a sequel to our pumper truck design episode, this time to discuss the design of our  township's new ladder truck. How does the purpose of a ladder truck differ from a pumper truck? What did the fire department learn from ordering and using the pumper truck that improved their design of the new ladder truck? How is the human machine interface (HMI) of the ladder truck made to be as easy as possible for firefighters, including controlling the ladder and hoses and foam generator? Our discussion lasts 60 minutes and covers a wide range of anecdotes, from the scenes of emergency incidents, to the design specification reviews, to the shop floor of the Pierce factory where our truck was built.

DC141 Interview: Ladder Fire Truck Design with Chief Dan Phillips

2016 has been a bad year of manufacturers trying to force customers into upgrading their devices by user interface trickery. First Microsoft and their Windows 10 deceptions, and now Apple with iOS10 reminders that cannot be refused. In this episode, Tim describes Apple's failure to provide a "No" response in the iPhone's UI and the "nag screen" that repeatedly makes an offer the customer can't refuse.  It's not quite as bad as the Windows 10 manipulation scheme was, but the increasing lack of respect for device owners is concerning. Tim's proposed Upgrade Bill of Rights says the following: 1. Respect the owner of the product in all ways. All update dialogs must contain a No response. The owner decides what and when to upgrade, not the manufacturer. 2. Enable the owner to control notifications of updates. Enable turning off reminders messages for specific upgrades. 3. Enable the owner to schedule reminders and updates on their own schedule.  Between family support, new house projects, and other life details, the new responsive website for the show is still not up. Thanks for your patience.

2016 has been a bad year of manufacturers trying to force customers into upgrading their devices by user interface trickery. First Microsoft and their Windows 10 deceptions, and now Apple with iOS10 reminders that cannot be refused. In this episode, Tim describes Apple's failure to provide a "No" response in the iPhone's UI and the "nag screen" that repeatedly makes an offer the customer can't refuse. It's not quite as bad as the Windows 10 manipulation scheme was, but the increasing lack of respect for device owners is concerning. Tim's proposed Upgrade Bill of Rights says the following: 1. Respect the owner of the product in all ways. All update dialogs must contain a No response. The owner decides what and when to upgrade, not the manufacturer. 2. Enable the owner to control notifications of updates. Enable turning off reminders messages for specific upgrades. 3. Enable the owner to schedule reminders and updates on their own schedule. Between family support, new house projects, and other life details, the new responsive website for the show is still not up. Thanks for your patience.

DC119: Apple iOS10 Upgrade UI Trickery

Brian Shunamon

Brian Shunamon from the USA sent us a message so on point that I asked him if I could record it and publish it. As an Information Technology professional with corporate clients, as well as a guy looked to for tech advice by friends and family, Brian addresses the concerns of our last several episodes on Microsoft's customer experience mistakes with its Windows 10 upgrade policy and behaviors. He reminds us that enduring patterns of mistreatment is a bad precedent not only in our personal relationships, but also in our relationships as customers of products and services. You don't have to take it! Nor should we. Brian's longer written article, "NIXING Windows", about why Microsoft's behavior is a threat to your personal and professional computing life, and how you might consider an personal computer operating system such as Linux, is on his LinkedIn profile at  https://www.linkedin.com/pulse/nixing-windows-brian-shunamon?trk=prof-post Thank-you, Brian!

Brian Shunamon from the USA sent us a message so on point that I asked him if I could record it and publish it. As an Information Technology professional with corporate clients, as well as a guy looked to for tech advice by friends and family, Brian addresses the concerns of our last several episodes on Microsoft's customer experience mistakes with its Windows 10 upgrade policy and behaviors. He reminds us that enduring patterns of mistreatment is a bad precedent not only in our personal relationships, but also in our relationships as customers of products and services. You don't have to take it! Nor should we. Brian's longer written article, "<a href="https://www.linkedin.com/pulse/nixing-windows-brian-shunamon?trk=prof-post" rel="nofollow" target="_blank">NIXING Windows</a>", about why Microsoft's behavior is a threat to your personal and professional computing life, and how you might consider an personal computer operating system such as Linux, is on his LinkedIn profile at <a href="https://www.linkedin.com/pulse/nixing-windows-brian-shunamon?trk=prof-post" rel="nofollow" target="_blank"> https://www.linkedin.com/pulse/nixing-windows-brian-shunamon?trk=prof-post</a> Thank-you, Brian!

Mailbag: Listener Email from Brian Shunamon

The Windows 10 upgrade has become infamous for its pushy, hard sell approach and its "phone home" data tracking "features". Did you know the "hard sell" is known by such other fun names as "advance consent" and "inertia selling"? It's all about disrespecing customers' property rights, personal rights, and using people as objects for short term gain instead of offering them a decent value proposition. As recounted in this episode, even the technical implementation has flaws that result in a customer experience that disappoints at best and enrages customers at worst. At least, this customer was not satisfied.For those of you who share my concerns at Microsoft's disresepctful, anti-customer approach, the GWX control panel may offer some relief from the Windows 10 upgrade annoyance. Check it out athttp://ultimateoutsider.com/downloads/ NOTE: This critique is of the Windows 10 upgrade process itself, not of Windows 10's user experience as an operating system and user interface.

The Windows 10 upgrade has become infamous for its pushy, hard sell approach and its "phone home" data tracking "features". Did you know the "hard sell" is known by such other fun names as "advance consent" and "inertia selling"? It's all about disrespecing customers' property rights, personal rights, and using people as objects for short term gain instead of offering them a decent value proposition. As recounted in this episode, even the technical implementation has flaws that result in a customer experience that disappoints at best and enrages customers at worst. At least, this customer was not satisfied.For those of you who share my concerns at Microsoft's disresepctful, anti-customer approach, the GWX control panel may offer some relief from the Windows 10 upgrade annoyance. Check it out at<a href="http://ultimateoutsider.com/downloads/" rel="nofollow" target="_blank">http://ultimateoutsider.com/downloads/</a> NOTE: This critique is of the Windows 10 upgrade process itself, not of Windows 10's user experience as an operating system and user interface.

DC115 Critique: Windows 10 Upgrade UX Nightmare

Alvaro Vargas joins Tim Keirnan for a thorough discussion of the customer experience of eReaders, in particular the offerings from Kobo. Tim is the newbie, having recently bought a Kobo Glo HD as his first eReader, and Alvaro provides the longitudinal review of Kobo eReaders, having bought four of them over time. His current model is a Kobo Glo.  As usual, the discussion follows Tim's list of Customer Experience Phases: Encounter Decision Purchase Out of the Box Early Use Longitudinal Use  In addition to critiquing the Kobo software and hardware, the guys discuss the nature of physical books versus eBooks, the reasons for a single purpose device like eReaders over tablets, and the challenge of getting accurately created eBooks from source material. Among other things. It's 90 minutes of commercial free analysis and discussion! The shownotes photo for this episode features shots of the two eReaders.

Alvaro Vargas joins Tim Keirnan for a thorough discussion of the customer experience of eReaders, in particular the offerings from Kobo. Tim is the newbie, having recently bought a Kobo Glo HD as his first eReader, and Alvaro provides the longitudinal review of Kobo eReaders, having bought four of them over time. His current model is a Kobo Glo. As usual, the discussion follows Tim's list of Customer Experience Phases: Encounter Decision Purchase Out of the Box Early Use Longitudinal Use In addition to critiquing the Kobo software and hardware, the guys discuss the nature of physical books versus eBooks, the reasons for a single purpose device like eReaders over tablets, and the challenge of getting accurately created eBooks from source material. Among other things. It's 90 minutes of commercial free analysis and discussion! The shownotes photo for this episode features shots of the two eReaders.

DC118 Critique: Kobo eReaders

Ben Woods joins Tim Keirnan for a single point perspective on the Fiskars StaySharp Max reel mower. Needing neither gasoline nor electricity, this lawnmower is completely powered by the user to cut the lawn. Ben discusses the values that led to his wanting this mower and his experience with it over several summer months of use. As usual we follow the critique structure to learn his experience with  Encounter Decision Purchase Out of the Box Longitudinal Use  Ben can be found at www.dbenwoods.com.

Ben Woods joins Tim Keirnan for a single point perspective on the Fiskars StaySharp Max reel mower. Needing neither gasoline nor electricity, this lawnmower is completely powered by the user to cut the lawn. Ben discusses the values that led to his wanting this mower and his experience with it over several summer months of use. As usual we follow the critique structure to learn his experience with <ul> <li>Encounter</li> <li>Decision</li> <li>Purchase</li> <li>Out of the Box</li> <li>Longitudinal Use</li> </ul> Ben can be found at <a href="http://www.dbenwoods.com" rel="nofollow" target="_blank">www.dbenwoods.com</a>.

DC132 Critique: Fiskars StaySharp Max reel mower

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