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Confessions of a Pediatric Practice Management Consultant

Updated 21 days ago

Business
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Medicine
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Chip Hart's "Confessions" podcast offers an insider's view of the challenges facing independent pediatric practices. Featuring interviews with practicing pediatricians and consultants, “Confessions" shares essential information you simply will not find anywhere else.For over 25 years, Chip Hart has helped hundreds of pediatric practices improve their clinical and financial health. “Confessions” podcast is a perfect complement to his blog, “Confessions of a Pediatric Practice Management Consultant.” (chipsblog.pcc.com)

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Chip Hart's "Confessions" podcast offers an insider's view of the challenges facing independent pediatric practices. Featuring interviews with practicing pediatricians and consultants, “Confessions" shares essential information you simply will not find anywhere else.For over 25 years, Chip Hart has helped hundreds of pediatric practices improve their clinical and financial health. “Confessions” podcast is a perfect complement to his blog, “Confessions of a Pediatric Practice Management Consultant.” (chipsblog.pcc.com)

iTunes Ratings

4 Ratings
Average Ratings
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iTunes Ratings

4 Ratings
Average Ratings
3
1
0
0
0
Cover image of Confessions of a Pediatric Practice Management Consultant

Confessions of a Pediatric Practice Management Consultant

Latest release on Oct 23, 2020

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Chip Hart's "Confessions" podcast offers an insider's view of the challenges facing independent pediatric practices. Featuring interviews with practicing pediatricians and consultants, “Confessions" shares essential information you simply will not find anywhere else.For over 25 years, Chip Hart has helped hundreds of pediatric practices improve their clinical and financial health. “Confessions” podcast is a perfect complement to his blog, “Confessions of a Pediatric Practice Management Consultant.” (chipsblog.pcc.com)

Rank #1: Episode 4: 5 Pediatric EHR Challenges

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In this episode, I spend a little under 20 minutes describing 5 things every pediatric practice should consider before purchasing an EHR.  If you're a PCC client already, sure - maybe this is old news.  But if you are a pediatrician, even if you're never going to consider PCC, spend 17 minutes and get an insider's view of what the important features of a pediatric EHR are - my answers will surprise you, I promise.

During the podcast, I refer to PCC's productivity calculator - it's a free on-line tool we developed to let any physician - not just PCC clients, not just pediatricians! - calculate the impact of an EHR on productivity.  A few days after we recorded this podcast, we updated our WWW site, so the location has actually changed!  You can find the productivity calculator here.

I'll be back shortly, promise!

Jul 27 2017

17mins

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Rank #2: The 5 Biggest Business Mistakes That Pediatricians Make

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Last year, I was working with our marketing people to focus on our clients' "pain points."  They asked me, "What problems and mistakes do you see the most often in the offices you visit?"  I went into a rant and started writing things on a white board to keep it all organized.  When the pen ran out of ink, I took a step back and realized...hey, this is important stuff.

Since then, I've had the chance to deliver a seminar with the title above: The Five Biggest Business Mistakes Pediatricians Make - Free Seminar.  In each instance, I've had about 45 minutes to cover all the content and take questions.  Now we want to take it to the next level!

In a series of free, on-line webinars, we presented this topic, and then I dug deeply into each of the individual topics.  For example, when I cover "Get out of your office!" or "Do Your Homework" I'm not just going to toss out a few thoughts and move on, I'm going to spend some real time with examples and practical advice.

Jul 11 2018

56mins

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Rank #3: Episode #7: Do Your Homework

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The second in our drill down into the biggest mistakes that pediatricians make, we're going to discuss:

  • measures and benchmarks every pediatric practice should know
  • how to avoid classic financial report mistakes
  • ways to adopt a consistent management To-Do list
  • how to leverage Evidence-Based Practice Management

Jul 11 2018

1hr 37mins

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Rank #4: Episode #8: Build a Better Business by Walking Out Your Door

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The third in our drill down into the biggest mistakes that pediatricians make, we're going to discuss:

  • how to stop practicing in a silo
  • the industry events you need to know about
  • how to update your look and feel

Jul 11 2018

48mins

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Rank #5: Episode #6: The Lack of Preventive Care Focus

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The first in our drill down into the biggest mistakes that pediatricians make, we're going to discuss the lack of preventive care focus.  Among the topics I'll cover:

  • the impact a proper preventive care program will have on your practice
  • data and benchmarks that will help you assess your performance
  • real life tips and tricks to improve your clinical response and financial impact

Jul 11 2018

59mins

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Rank #6: Episode 3: Practice Management Calendar

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This may be long overdue, but worth the wait.  A few months back, Dr. Suzanne Berman (star of SOAPM list and stage) emailed me with a question about her practice.  That question led to a quick back and forth exchange of "all the things a practice should do on a periodic basis."  We brainstormed a long list and then sat down to talk about it for almost an hour.  Dr. Berman came up with some fantastic reminders.

A list of all the important housecleaning items we came up with is posted on the blog - let us know what we missed so we can add it and share with the world.

Nov 30 2015

59mins

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Rank #7: Episode #20: The Business Impact of COVID-19 On Pediatric Practices (Part 7)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 04/30/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

Another week of amazing guests.  Our focus this week is on patient engagement and how it affects your patients' response to COVID.  3 practices, 3 very different styles and levels of investment.  Dr. Michael Chamberlin from Mt. Carmel Pediatrics, Dr. Sogol Pahlavan from ABC Pediatric Clinic, and Dr. Todd Wolynn from all over (I just picked this link).

Visit https://www.pediatricsupport.com/covid19 for updates!

May 05 2020

1hr 59mins

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Rank #8: Episode #19: The Business Impact of COVID-19 On Pediatric Practices (Part 6)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 04/23/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

Our three amazing guest speakers this week begin with Dr. Colleen Kraft.  As the past-president of the AAP, we asked her to introduce the two AAP presidential candidates, Drs. Mobeen Rathore and Moira Szilgayi, both of whom spoke about the AAP's role in the face of the COVID challenge.  

Visit https://www.pediatricsupport.com/covid19 for updates!

May 05 2020

1hr 41mins

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Rank #9: Episode #18: The Business Impact of COVID-19 On Pediatric Practices (Part 5)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 04/16/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

Our two guest speakers, Dr. Una and Dr. Fernando Ysern do an amazing job providing a unique and powerful perspectives on operating in a crisis.

Visit https://www.pediatricsupport.com/covid19 for updates!

May 05 2020

1hr 40mins

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Rank #10: Episode #17: The Business Impact of COVID-19 On Pediatric Practices (Part 4)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 04/07/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

Our guest this round is the famously wise Dr. Christoph Diasio, and we discuss telemedicine, state policies, and a lot more.

Visit https://www.pediatricsupport.com/covid19 for updates!

May 05 2020

1hr 14mins

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Episode #28: The Business Impact of COVID-19 On Pediatric Practices (Part 15)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 07/16/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

In this episode, we speak to the amazing Dr. Hiral Lavania, who walks us through the preparation and design for her drive up flu clinic (which her small practice used to immunize hundreds of patients!).  Next, Dr. Katrina Skinner knocks our socks off with her talk about leadership in the face of COVID and her new project: Women In Pediatrics!

Visit https://www.pediatricsupport.com/covid19 for updates.

Oct 23 2020

1hr 21mins

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Episode #27: The Business Impact of COVID-19 On Pediatric Practices (Part 14)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 07/16/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

In this episode, Paul Vanchiere and I do our usual dance reviewing the practice management COVID data, the latest COVID news, and more.

Visit https://www.pediatricsupport.com/covid19 for updates!

Oct 23 2020

1hr 28mins

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Episode #26: The Business Impact of COVID-19 On Pediatric Practices (Part 13)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 07/03/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

In this episode, we feature Dr. Robin Warner, Misha Moore, and Amy Stewart, who share insights into how their practices have navigated the COVID challenge.

Visit https://www.pediatricsupport.com/covid19 for updates!

Oct 23 2020

1hr 26mins

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Episode #25: The Business Impact of COVID-19 On Pediatric Practices (Part 12)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 06/19/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

In this episode, we feature Drs. Ari Brown and David Hill, who share their secrets, guidance, insight, and support for pediatricians who want to engage the media.  Then, Dr. Suzanne Berman walks us through the first draft of the CARES Act guidance she assembled.

Visit https://www.pediatricsupport.com/covid19 for updates!

Jun 19 2020

1hr 24mins

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Episode #24: The Business Impact of COVID-19 On Pediatric Practices (Part 11)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 05/27/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

It's weird, as we should have had these two on the webinar weeks ago, but it hadn't worked out until now.  Tim Rushford (and Heidi Chamberlain) from PedsOne and Susanne Madden from The Verden Group are among the country's leading pediatric practice management specialists.  You have the benefit of hearing from them!

Visit https://www.pediatricsupport.com/covid19 for updates!

Jun 12 2020

1hr 55mins

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Episode #23: The Business Impact of COVID-19 On Pediatric Practices (Part 10)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 05/20/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

This week was special.  We were truly graced with the presence of Mark Del Monte, CEO of the AAP.  We were thrilled to have him walk through all the amazing work that the AAP has done for us lately and were reminded of the strength of the greater pediatric organization.

Visit https://www.pediatricsupport.com/covid19 for updates!

Jun 11 2020

1hr 42mins

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Episode #22: The Business Impact of COVID-19 On Pediatric Practices (Part 9)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 05/14/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

Another week of amazing guests.  Our focus this week is on post-COVID preparations and we hear from three pediatricians who are working to put together a guide for returning from COVID.

Visit https://www.pediatricsupport.com/covid19 for updates!

Jun 11 2020

1hr 25mins

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Episode #21: The Business Impact of COVID-19 On Pediatric Practices (Part 8)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 05/07/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

Another week of amazing guests.  We had a broad range of topics - legal issues were addressed by Dr. Jesse Hackell and Jan Blanchard from PCC discussed COVID coding elements.  Dr. Nola Ernest discussed how to "gracefully promote yourself" as a pediatrician.

Visit https://www.pediatricsupport.com/covid19 for updates!

Jun 11 2020

1hr 51mins

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Episode #20: The Business Impact of COVID-19 On Pediatric Practices (Part 7)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 04/30/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

Another week of amazing guests.  Our focus this week is on patient engagement and how it affects your patients' response to COVID.  3 practices, 3 very different styles and levels of investment.  Dr. Michael Chamberlin from Mt. Carmel Pediatrics, Dr. Sogol Pahlavan from ABC Pediatric Clinic, and Dr. Todd Wolynn from all over (I just picked this link).

Visit https://www.pediatricsupport.com/covid19 for updates!

May 05 2020

1hr 59mins

Play

Episode #19: The Business Impact of COVID-19 On Pediatric Practices (Part 6)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 04/23/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

Our three amazing guest speakers this week begin with Dr. Colleen Kraft.  As the past-president of the AAP, we asked her to introduce the two AAP presidential candidates, Drs. Mobeen Rathore and Moira Szilgayi, both of whom spoke about the AAP's role in the face of the COVID challenge.  

Visit https://www.pediatricsupport.com/covid19 for updates!

May 05 2020

1hr 41mins

Play

Episode #18: The Business Impact of COVID-19 On Pediatric Practices (Part 5)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 04/16/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

Our two guest speakers, Dr. Una and Dr. Fernando Ysern do an amazing job providing a unique and powerful perspectives on operating in a crisis.

Visit https://www.pediatricsupport.com/covid19 for updates!

May 05 2020

1hr 40mins

Play

Episode #17: The Business Impact of COVID-19 On Pediatric Practices (Part 4)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 04/07/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

Our guest this round is the famously wise Dr. Christoph Diasio, and we discuss telemedicine, state policies, and a lot more.

Visit https://www.pediatricsupport.com/covid19 for updates!

May 05 2020

1hr 14mins

Play

Episode #16: The Business Impact of COVID-19 On Pediatric Practices (Part 3)

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Please JOIN thousands of your pediatric peers on THE PEDIATRIC COVID FORUM - it's free and easy.

Audio extract from the webinar hosted on 04/02/20 where attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.

Our two guest speakers, Dr. Suzanne Berman and Kerin Stackpole, Esq., answer a LOT of questions related to H/R and the SBA loans.  We actually gathered nearly 100 H/R questions that were later answered by Kerin and 100 SBA/PPP questions that were answered by the Avizo Group and we posted them on the COVID forum.

You can find the H/R questions answered here (sponsored by PracticeWell).

You can find the SBA/PPP questions answered here (sponsored by Main Street Vaccines).

Visit https://www.pediatricsupport.com/covid19 for updates!

May 05 2020

2hr 15mins

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Episode #15: The Business Impact of COVID-19 On Pediatric Practices (Part 2)

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Audio extract from the webinar hosted on 03/27/20 where over 1200 attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.  

We discuss telemedicine and coding, firing staff and moving offices, and how to survive what looks like the biggest challenge pediatricians have faced in decades.

Visit https://www.pediatricsupport.com/covid19 for updates!

Mar 27 2020

1hr 51mins

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Episode #14: The Business Impact Of COVID-19 On Pediatric Practices

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Audio extract from the webinar hosted on 03/19/20 where over 950 attendees from around the country gathered to discuss the impact of COVID-19 on independent pediatric practices.  

We discuss telemedicine and coding, firing staff and moving offices, and how to survive what looks like the biggest challenge pediatricians have faced in decades.

Visit https://www.pediatricsupport.com/covid19 for updates!

Mar 21 2020

1hr 59mins

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The Business of Private Practice With Dr. Una From EntreMD

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A few weeks ago, I spoke with Dr. Una from EntreMD.com and she has let me share our discussion here.  I am a huge fan of her work and encourage everyone to visit her site and sign up to her podcast.

Click here to subscribe in iTunes!  https://podcasts.apple.com/us/podcast... Also, I would really love it if you left me a review over on iTunes, too. Your glowing reviews help other people find my podcast and I love reading them. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. Thank you! Links mentioned in this episode: PPC https://www.pcc.com/ Chip's Blog https://chipsblog.pcc.com/ Smart practice webinars https://www.pcc.com/smart-pediatrics-resources/#webinars Join the EntreMD Private Facebook group here. https://www.facebook.com/groups/entremd/ Ready to start your business education? Sign up for the Freedom Formula Masterclass https://entremd.com/freedom

Mar 12 2020

55mins

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Episode #12: 7 Pediatric Services That Will Save Your Patients And Your Practice

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Hey, podcast fans!  PCC's in-house Certified Pediatrics Coder and pediatric services consultant, Jan Blanchard, gave a great webinar last week and I thought I'd share it here.  There's a PDF presentation attached to the episode you'll want to grab, too.  

The topic?  Seven pediatric services our clients have proven to annually generate $55,000+ per practitioner.  For real!

May 02 2019

1hr 7mins

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Episode #11 - From Social Media to Patient Advocacy How to Succeed as a 21st Century Pediatrician

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In this episode, I spend time basking in the sun of Dr. Todd Wolynn, pediatrician and CEO at Kids Plus Pediatrics in Pittsburgh, PA.  

I can talk to Dr. Wolynn for hours, but we tried hard to focus - and largely succeeded - on how to even get started on the idea of making significant change in your practice.  KPP, you see, is arguably the most progressive, evolutionary, and with-it pediatric practice in the country.  You can see the details below.  But when I talk to or about Dr. Wolynn, I see some people tune it out because they think, "I can never do that!"  Dr. Wolynn will explain that you HAVE to do whatever "that" is - and the sooner, the better.

Some background about KPP and Dr. Wolynn:

Kids Plus Pediatrics is a fiercely independent, nationally-renowned pediatric practice.  They are advocates, educators, supporters and entertainers of kids and their families in the region.

They won the Ernst & Young Entrepreneur of the Year Award in 2016 for the W.PA/WV region. Kids Plus is proud to have earned the Pittsburgh Post Gazette Top Workplace Award six of the past seven years -based on anonymous employee voting. They’ve presented at the CDC, at the American Cancer Society Headquarters, and at International Vaccine Confidence Conferences in Austria and France - all within 2018.

They are collaborating with: BioPharma, the Child Television Production Industry, Social Media researchers, and with academic programs like Carnegie Mellon University (CMU) and the University of Pittsburgh to share our expertise in health communication, social media, Early Childhood Care and Learning, and more.

Dr. Wolynn Bio: Dr. Todd Wolynn is President, CEO, and co-owner of Kids Plus Pediatrics — a cutting edge, independent practice in Pittsburgh, Pennsylvania. He also serves as Chief Executive Director of the nationally renowned Breastfeeding Center of Pittsburgh, and as CEO of the National Breastfeeding Center. An active member and fellow of the American Academy of Pediatrics, Dr. Wolynn is a nationally recognized expert on pediatric sleep, breastfeeding, immunization, practice management, and the use of social media in pediatrics.

Oct 29 2018

1hr 6mins

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Episode #10 - Preventive Care Is The Most Important Work That You Do

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Many of you have heard me give the "Patient Recall Strategies" talk.  It may be my most popular and effective presentation.  I even identified the lack of preventive care focus as the #1 Business Mistake That Pediatricians Make

But there is still more to say about this subject.  I realized that both "halves" of this talk - the WHY and the HOW - needed updating and additional content, so I split them up.  Here is the first half to help remind pediatricians WHY preventive care is so important.  I've got new data, new angles, new jokes.  If youv'e heard me give the "patient recall" course before, this is just the first half, on steroids.  Unless you're already a champion - there are a few of you, though not many - tune in.  

I'll be back in November with the second half of the story and a big update to the secrets of a good patient recall program.  Nestled in between these episodes will be an awesome interview with Dr. Todd Wolynn!

Oct 09 2018

43mins

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Episode #9: Do You Work with the Wrong People?

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The final episide in our drill down into the biggest mistakes that pediatricians make, we're going to discuss:

  • improve poor hiring practices
  • resolve strained practice-partner relationships
  • address productivity and job satisfaction
  • manage lack of employee loyalty

Jul 11 2018

1hr 3mins

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iTunes Ratings

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