OwlTail

Cover image of BarCode TSI-The Service Industry Podcast

BarCode TSI-The Service Industry Podcast

Hello there and welcome to our new service industry podcast BarCode TSI, where we discuss all things service industry related.We interview bartenders, servers, managers, and owners of bars, restaurants, nightclubs, and more. Our purpose is to shed some light on topics we all run into while doing our job. Some are fun, and some are hideous, but all are relevant to what we do on a daily basis. Even when we’re off the clock trying to enjoy our own time being served, we still end up busing our own tables, wiping off the condensation from the bar, stacking plates, and the list could go on forever.There is definitely a love/hate relationship that goes on in this industry, and we want to bring the LOVE back to what we do.Every interview is unique and informative, in it’s own way. This is a podcast to help us learn from each other through our personal experiences, and knowledge that has been passed down to us from our seniors.Whether this is your first year, or your twentieth year in the service industry, there is something here for you.

Weekly hand curated podcast episodes for learning

Popular episodes

All episodes

The best episodes ranked using user listens.

Podcast cover

Episode Fifteen: Darron Cardosa AKA The Bitchy Waiter

On this episode meet Darron Cardosa. Darron started up a service industry blog in 2008 and now has over 300k followers on Facebook, instagram, and other social media platforms. His blog is known around the world as "The Bitchy Waiter" and he wrote a book that was recently published and is now on sale at Amazon, Barnes and Nobles, or you can find a copy through his website at www.Thebitchywaiter.com / / / Darron first started working in the service industry in 1990 when he lived in Houston, Texas and found it as an easy job while he pursued an acting career. He started his blog 18 years later to vent his frustrations on the service industry. Darron has appeared on NBC's Today Show, The New York Post, Huffington Post, Dr. Phil, The Washington Post, just to name a few. / / We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud. You can find each link below and also the where abouts of each establishment. We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms!

40mins

1 Apr 2016

Rank #1

Podcast cover

Episode Three: Brian Steen Gives us advice on the corporate structure of the business

Episode Three:  On this episode meet Brian Steen.  Brian has been in the service industry for 14 years and is currently a manager of a known, world wide, corporate restaurant.  He started serving when he was in college, eventually moved behind the bar bartending, then began managing.  Brian was also a corporate trainer, opening up locations nation wide.  He offers great advice about the corporate structure. 'Music Credit: "Going Home" by Lee Rosevere' http://freemusicarchive.org/music/Lee_Rosevere/

29mins

10 Feb 2016

Rank #2

Similar Podcasts

Podcast cover

Episode Four: John McMillian -Server, Bartender, Manager Sharing great insight into the Service Industry

Meet John McMillian on episode 4. John has been in the service industry for over 20 years. He got started while in college at a Denny’s looking to make extra cash. He has served, bartended, expoed, and currently is in key management. John believes employees deserve more recognition for their good work and should be rewarded for their efforts. 'Music Credit: "Going Home" by Lee Rosevere' http://freemusicarchive.org/music/Lee_Rosevere/

24mins

15 Feb 2016

Rank #3

Podcast cover

Episode 11: Kitty Tooher Has 11 Years Experience in the Service Industry as a Server, Manager, Bartender

On this episode meet Kitty Tooher.  Kitty has been in the service industry for about 11 years and got started in Long Beach, New York.  She has hosted, served, bartended, and managed in two different states.Kitty Tooher explains what it's like working in craft beer establishment and the different clientele it brings in. We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud. You can find each link below and also the where abouts of each establishment. We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms! 'Music Credit: "Going Home" by Lee Rosevere' http://freemusicarchive.org/music/Lee_Rosevere/

21mins

10 Mar 2016

Rank #4

Most Popular Podcasts

Podcast cover

Episode Seven: Ryan Fenton has received mulitple awards for his hard work and creativity in the service industry including Zagat 30 under 30 and Philadelphia Night Life Award. He offers amazing advice and explains who should be in the industry. Bartende

Meet Ryan Fenton!  Ryan has been in the service industry for 14 years.  His first full service restaurant was at Mcfaddens where he started off running food.  He climbed the industry ladder from running food all the way up to being a general manager and talks about the struggle of taking a pay cut when moving into management.  Don't worry, the pay and reward eventually gets better as he will explain in this episode! 'Music Credit: "Going Home" by Lee Rosevere' http://freemusicarchive.org/music/Lee_Rosevere/

39mins

23 Feb 2016

Rank #5

Podcast cover

Episode Eight: Joseph Corvino- A Restaurant manager who believes in rewarding his staff in the front of the house and especially the back of the house. Bartenders, servers, managers.

Meet Joseph Corvino!  Joe has been in the service industry for 16 years and in management for 8 years.  He got started when he was 16 years old working down the shore as a dishwasher.  Joe has done many different duties within the industry and recently joined the management team at Bistro Romano.This episode Joe talks about great ways to give incentives to the Back Of House workers with reward and agreed upon bonuses.  Incentives always help to get your staff to stay on top of their game, and to work harder. 'Music Credit: "Going Home" by Lee Rosevere' http://freemusicarchive.org/music/Lee_Rosevere/

27mins

25 Feb 2016

Rank #6

Podcast cover

Sindustry Sunday: Episode 3

Welcome to Sindustry Sundays where we discuss all things uncomfortable within the service industry. Join in for all the shenanigans and comedy we find through different stories and struggles, but can take seriously all at the same time.

32mins

13 Mar 2016

Rank #7

Podcast cover

Episode Sixteen: Charlotte and Pamela talk about 2 completely different experiences with bartenders while out having some beers

This episode we discuss two completely different experiences we had while dining out and having some beers.  One experience was pretty crappy and the other was exceptionally awesome!  Ultimately we took home some great lessons from both and share it here with all of you!

23mins

23 Apr 2016

Rank #8

Podcast cover

Sindustry Sunday- Episode One

Welcome to Sindustry Sundays where we discuss all things uncomfortable within the service industry. Join in for all the shenanigans and comedy we find through different stories and struggles, but can take seriously all at the same time. Pamela Lolli and Charlotte Ellis dig into sexual harassment, difference of opinions with coworkers, keeping your cool when "the guest is always right", and how to save your cash tips.

25mins

28 Feb 2016

Rank #9

Podcast cover

Episode Fourteen: Billy Cavallo, Bartender, Liquor Brand Ambassador

On this episode meet Billy Cavallo.  Billy got started bussing tables at the ripe young age of 14 and has since been in the industry, giving him 12 years experience.  He has worked in just about every area of the service industry and is currently a bartender and a liquor brand ambassador.  Currently Billy is bartending at a known sports bar in Philadelphia, "Boxers Philly". ‘Music Credit: “Going Home” by Lee Rosevere’ http://freemusicarchive.org/music/Lee_Rosevere/

31mins

30 Mar 2016

Rank #10