Customer-Focused Leadership Advice from United Airlines' Former CEO
Customer-Focused Leadership Advice from United Airlines' Former CEO
With its many changes and outside forces, the airline industry is challenging for customer experience. But Oscar Munoz, ... Read more
8 Aug 2023
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Customer Service is Marketing: How to Integrate Pre- and Post-Sale
Customer Service is Marketing: How to Integrate Pre- and Post-Sale
Marketing is often thought of as everything that happens before a sale; customer service is everything that happens afte... Read more
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28mins
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How the World’s Largest Beauty Brands Leverage Live Chat to Educate Customers
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