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The Beauty Business Podcast

Updated 1 day ago

Business
Education
Careers
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Adam Chatterley from SalonBusinessSecrets.com brings his global spa, salon and wellness industry knowledge and expertise direct to your ears so you can start and grow your independent salon or beauty business as quickly and effectively as possible to match your goals and desires. Discover how you can get all the clients you want (and keep them coming back) so you no longer have to worry about quiet appointment books. Harness the amazing power of marketing using the internet and use your website and social media to drive your business beyond just getting more page likes. Learn how to master the art of retail sales without effort, set your prices to maximise revenue, reduce your costs, get the most from your team, create a salon business plan, work out your salon key performance indicators and much, much more all in one place. Adam uses his wealth of industry contacts to invite expert guests as often as possible to talk about a specific topic and bring you their incredible insight and knowledge. Normally you would need to travel to industry events and seminars, plus invest significant money to learn from this calibre of speaker, consultant or presenter, but here you’ll get is all straight to your pc or mobile device all for FREE.

Read more

Adam Chatterley from SalonBusinessSecrets.com brings his global spa, salon and wellness industry knowledge and expertise direct to your ears so you can start and grow your independent salon or beauty business as quickly and effectively as possible to match your goals and desires. Discover how you can get all the clients you want (and keep them coming back) so you no longer have to worry about quiet appointment books. Harness the amazing power of marketing using the internet and use your website and social media to drive your business beyond just getting more page likes. Learn how to master the art of retail sales without effort, set your prices to maximise revenue, reduce your costs, get the most from your team, create a salon business plan, work out your salon key performance indicators and much, much more all in one place. Adam uses his wealth of industry contacts to invite expert guests as often as possible to talk about a specific topic and bring you their incredible insight and knowledge. Normally you would need to travel to industry events and seminars, plus invest significant money to learn from this calibre of speaker, consultant or presenter, but here you’ll get is all straight to your pc or mobile device all for FREE.

iTunes Ratings

72 Ratings
Average Ratings
67
3
1
1
0

Sir. Could hit the ground running? Then use some time to get your announcement and then continue.

By Paquito Barillas - Dec 13 2019
Read more
Please please please

Provides great info

By vfp27 - Aug 26 2019
Read more
As someone in the industry but venturing into self owned business, it provides great advice.

iTunes Ratings

72 Ratings
Average Ratings
67
3
1
1
0

Sir. Could hit the ground running? Then use some time to get your announcement and then continue.

By Paquito Barillas - Dec 13 2019
Read more
Please please please

Provides great info

By vfp27 - Aug 26 2019
Read more
As someone in the industry but venturing into self owned business, it provides great advice.
Cover image of The Beauty Business Podcast

The Beauty Business Podcast

Latest release on Feb 20, 2020

Read more

Adam Chatterley from SalonBusinessSecrets.com brings his global spa, salon and wellness industry knowledge and expertise direct to your ears so you can start and grow your independent salon or beauty business as quickly and effectively as possible to match your goals and desires. Discover how you can get all the clients you want (and keep them coming back) so you no longer have to worry about quiet appointment books. Harness the amazing power of marketing using the internet and use your website and social media to drive your business beyond just getting more page likes. Learn how to master the art of retail sales without effort, set your prices to maximise revenue, reduce your costs, get the most from your team, create a salon business plan, work out your salon key performance indicators and much, much more all in one place. Adam uses his wealth of industry contacts to invite expert guests as often as possible to talk about a specific topic and bring you their incredible insight and knowledge. Normally you would need to travel to industry events and seminars, plus invest significant money to learn from this calibre of speaker, consultant or presenter, but here you’ll get is all straight to your pc or mobile device all for FREE.

Rank #1: BBP 076 : How To Get Your Life And Your Business To Where You WANT It To Be!

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Welcome to another episode of The Beauty Business Podcast and this one’s a little bit different. While I love giving out practical and actionable tips or advice to make your business better. . . let’s get into some #RealTalk for a moment here.

There are just a few weeks left of 2019 and there’s been something on my mind as I attended a conference a few days ago. . .  now I won’t spoil the story here as you need to listen to it to understand what I am talking about. . . but recently, I have started to wonder why we make our businesses more difficult or more complicated than we need to?

It’s like going for a drive where you could have reached your destination in 30 minutes if you just followed the correct route, but you ended up being distracted and tried the so-called “detour” then got yourself lost or it took you an hour or more to get there. 

Same goes with reaching our goals in our business. . . are we going where we should be going? Are we following the correct path? Or are we still making it difficult by taking unnecessary detours and becoming distracted?

If you can relate to this then have a listen to today’s  episode now!

Episode Highlights and Takeaways:

My Lazy Sunday Story (1:26)

An Event You MUST Check Out (2:28)

The Race to the South Pole  (7:56)

Business Doesn’t Have To Be Hard (9:32)

How To Get Your Life And Your Business To Where You WANT It To Be As Quickly As Possible (13: 43)

Why Hire A Business Coach (18:22)

Sneaky secret offer  . . .

Fancy a FREE “Get More Clients” Breakthrough Call With Adam:

https://calendly.com/adamchatterley/breakthrough

  • This is an opportunity that you shouldn’t miss so get in while stocks last! Allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money!

LINKS:

Episode 76 Show Notes:

http://beautybusinesspodcast.com/episode76

The Lash Social UK

https://www.thelashsocialuk.com/

Sharing is Caring!

“Business doesn’t have to be complicated. Yes, it might be tough, you might need to change your habits, you might need to go out on a limb, or take a leap of faith. But what if just doing that, what if making that change gets you there much much sooner than you ever thought it can happen?” -Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

This podcast is sponsored by:

Whether you own or run a beauty salon, a spa or a skin clinic, you know that on a daily basis that you have to wear a lot of different hats especially when you have a team. And while some of those hats are great like the ‘making your clients feel great’ or the ‘seeing that team member flourish’ hat . . others — like the filing-taxes-and-running-payroll hat — not so great. 

That’s where today’s episode sponsor Gusto comes in. 

You see . . . Gusto basically makes everything to do with payroll, taxes, and the practical bits of managing your team easy for small businesses. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. Plus they make it easy to add on health benefits and even 401(k)s for your team. Oh, and you can get direct access to certified HR experts too.

We’ve partnered with Gusto here at The Beauty Business podcast because we think they are awesome and we are not the only ones. . .

In fact, Gusto has been voted:

  • Best Online Payroll system for 2018
  • Best HR Software of 2019
  • Best Benefits Administration Software of 2019

Gusto ​integrates with your existing online tools​ that you are already using to make your life easier — tools like QuickBooks, Xero, Google, and more.

 77% of their business customers say that​ Gusto takes tedious tasks off their plates, saves them time and makes their business lives easier.

Sounds good? Well as a special bonus, our friends over at Gusto are giving listeners of the Beauty Business Podcast three whole months of service for free when they run their first payroll. 

This is one of those hats you’re going to be glad you gave up. So try a demo and see the magic for yourself just go to gusto.com/​bbp​. That’s https://gusto.com/bbp

Help Me Reach My Goals Before 2019 Ends:

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Nov 21 2019

27mins

Play

Rank #2: BBP 075 : How to Get Your Spa on the Map by Winning More Awards with Helena Grzesk

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Welcome back to our regular Podcast episode and to cap off last week’s 8-episode marathon in support of the National Spa Week, here’s another inspiring episode you should listen to. . .

Recently, I was at the Good Spa Awards and had immensely enjoyed seeing spas who got recognized for their hard work. Plus last week, we had an episode with the founder of The Good Spa Guide, Daphne Metland and was able to touch on the subject about awards so on this episode, we will be talking about how to win awards and be recognized!

I had the best person in mind to join us on this episode and she’s no other than my very good friend. . . Helena Grzesk who is also a multi-awarded spa owner and manager. Currently, she’s the General Manager of UK Spa Association.

“Winning awards is great, it’s taking part that counts” may sound like a cliche but it’s actually true as it has benefits as well. . . you’ll find out later why and MORE!

Now before you go dive and enter all the awards in the beauty business industry, let’s hear how Helena started and her tips or strategies on how to start entering and win awards.

Plus listen until the end of the podcast because I have a very EXCITING announcement!

Episode Highlights and Takeaways:

Helena’s Journey In The Spa Industry (4:40)

Benefits of Winning Awards (8:12)

Entering The Right Awards (12:21)

Where To Start Entering Awards (14:16)

Tips On How To Decide On Which Category To Enter (21:28)

What To Consider When You’re New (25:15)

What To Do After Application (27:22)

Side Benefits Of Entering (31:41)

Boost Your Marketing Strategy To Win (34:40)

Attending The Awards Ceremony (38:13)

Strategy To Win Awards (45:10)

Want some FREE one-to-one coaching with ME?

Grab Your FREE Get More Clients Breakthrough Call With Adam:

https://calendly.com/adamchatterley/breakthrough

  • This is an opportunity that you shouldn’t miss so get in while stocks last! Allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money!

LINKS:

Episode 75 Show Notes:

http://beautybusinesspodcast.com/episode75

Beauty Business Boot Camp:

http://beautybusinesspodcast.com/bootcamp

Sharing is Caring!

“Just entering the awards themselves is a huge marketing opportunity and it’s a huge free marketing opportunity to tend your business out and put it directly in front of a whole new audience of people.” -Helena Grzesk-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

This podcast is sponsored by:

Whether you own or run a beauty salon, a spa or a skin clinic, you know that on a daily basis that you have to wear a lot of different hats especially when you have a team. And while some of those hats are great like the ‘making your clients feel great’ or the ‘seeing that team member flourish’ hat . . others — like the filing-taxes-and-running-payroll hat — not so great. 

That’s where today’s episode sponsor Gusto comes in. 

You see . . . Gusto basically makes everything to do with payroll, taxes, and the practical bits of managing your team easy for small businesses. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. Plus they make it easy to add on health benefits and even 401(k)s for your team. Oh, and you can get direct access to certified HR experts too.

We’ve partnered with Gusto here at The Beauty Business podcast because we think they are awesome and we are not the only ones. . .

In fact, Gusto has been voted:

  • Best Online Payroll system for 2018
  • Best HR Software of 2019
  • Best Benefits Administration Software of 2019

Gusto ​integrates with your existing online tools​ that you are already using to make your life easier — tools like QuickBooks, Xero, Google, and more.

 77% of their business customers say that​ Gusto takes tedious tasks off their plates, saves them time and makes their business lives easier.

Sounds good? Well as a special bonus, our friends over at Gusto are giving listeners of the Beauty Business Podcast three whole months of service for free when they run their first payroll. 

This is one of those hats you’re going to be glad you gave up. So try a demo and see the magic for yourself just go to gusto.com/​bbp​. That’s https://gusto.com/bbp

Help Me Reach My Goals Before 2019 Ends:

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Nov 15 2019

55mins

Play

Rank #3: BBP 060 : Simple and Successful Business Planning with Dr. Lamees Hamdan

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If you’re looking at the episode title and thinking that creating a business plan isn’t for you or it’s not really necessary well let me tell that you are wrong on both accounts.

Starting and running a business can certainly be difficult, but if you have a plan or “blueprint” then you have a path that you can follow. 

Take for example today’s guest . . . after a career as a medical doctor she started planning her business by reading books, because Google did not exist, but fast forward to today. . . she’s running several successful businesses, because she started it with a blueprint or a business plan.

Todays special guest is no other than the founder of Shiffa Beauty, Dr. Lamees Hamdan and she’s going to give us her tips and thoughts about how creating your business plan is an essential ingredient in building your beauty business.

Don’t forget we are now on Spotify (hooray) so follow us now by using the link below:

https://open.spotify.com/show/0FQyMNTCuNaX8b92tgOBfu

Episode Highlights and Takeaways:

“The lesson I learned was that a business can take you anywhere, you have to be flexible but that is what an entrepreneur and small businesses are and their advantage versus bigger businesses is our small businesses’ flexibility.”

“I think a business plan is easier said than done but I’ll say it . . first you’ll have to say who you are and what the business is.”

“People are very emotional when they buy products and they do like something that is beautiful and because of that I find that for me that’s a very important part of  the business plan. 

Meet Our Guest Dr. Lamees Hamdan (6:28)

So What Exactly Is A Business Plan? (14:22)

Do You Think That People Who Are Already In Business To Do A Business Plan? (23:49)

Business Plan Timesaver Tips (30:19)

A Glimpse At A Brand New Business (37:24)

Is NOW A Good Time To Start A Business? (44:00) 

LINKS:

Episode 60 Show Notes:

http://beautybusinesspodcast.com/episode60

Connect With Dr. Lamees Hamdan

Website: https://www.shiffa.com/

Instagram: https://www.instagram.com/shiffabeauty/

Youtube: https://www.youtube.com/channel/UCD9xOXlo3fh9gxEepW2DiAg

Sharing is Caring!

“The lesson I learned was that a business can take you anywhere, you have to be flexible but that is what an entrepreneur and small businesses are and their advantage versus bigger businesses is our small businesses’ flexibility.” –Dr. Lamees Hamdan

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

So what are you waiting for? Leave me a review and let me know specifically what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Aug 14 2019

50mins

Play

Rank #4: BBP 064 : Get More Bookings Using Social Media 101 [Plus Get Our Best Social Media Giveaway EVER!]

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2019 ends in just three months . . . that’s another decade gone and I have a special treat just for you! But before I tell you more about that. . . (keeping you in suspense) I’d like to ask how your social media is going?

. . . and when I say that, I’m really asking is it getting you result?

Clients . . . bookings . . . . sales?

Now I’m not a social media guru by any means but I can help you to end 2019 with a bang when it comes to your social media success! (Not literally of course)

I know some of you may be rocking it out with your social media game, but some are struggling, some are wondering what’s the point and others are just starting out and finding their way, but hey this episode is tailored for any beauty business owner who wants to use social media to gain more clients and get more bookings from their online presence.

Now you may hear some tips on this episode that you’ve heard before, but are you actually following them? We often neglect the basics that are seemingly unimportant, but are actually essential in helping you reach more clients and engage with them!

So how about we have an end of the decade social media refresher to see get what you want from social and use this wisely to generate MORE business?

Sound like a plan? Then get yourself ready to take a lot of notes and then at the end of this episode, I will give the most amazing freebie to make your end of year social media go off like a rocket on New Years Eve . . .

(Spoiler Alert . . . the link for the freebie is: http://www.beautybusinesspodcast.com/calendar)

But remember not to go jumping to download this freebie just yet without listening to this episode as you might miss some great tips that you should be applying to your social media posts.

Ready to end 2019 and start 20120 strong? Then let’s hit that Play button right now!

Episode Highlights and Takeaways:

Quick Social Media Audit: Why are you using Social Media? (4:28 )

Four Ways Social Media Generates Business For You (5:34 )

What do YOU want to get out of Social Media? (8:01)

The Social Media Platforms You Use (9:14)

The Four Types of Posts and which ones work(12:07)

The Truth About Text Only Posts (15:13)

The Power of Image Posts (21:30)

How Long Should A Post Be? (26:20)

Venturing In To Video Posts (28:47)

What Else To Post About on Social Media? (31:23)

The Search Solution: Mastering Hashtags (35:54)

FREEBIES:

FREE End the Decade Strong Social Media Calendar 2019:

http://beautybusinesspodcast.com/calendar

  • Hitting a blank wall? Posts not engaging enough? Too busy to sort out your social media posts? Make your life easier with this social media calendar that you can use!

FREE Beauty Business Breakthrough Call With Adam:

https://calendly.com/adamchatterley/breakthrough

  • This is an opportunity that you shouldn’t miss so get in while stocks last! Allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money!

FREE Three months on Gusto:

https://gusto.com/bbp

  • Check out more at the Sponsor’s page to know how Gusto can help you with your payroll!

LINKS:

Episode 64 Show Notes:

http://www.beautybusinesspodcast.com/episode64

Canva: https://www.canva.com/

Pexels: https://www.pexels.com/

Unsplash: https://unsplash.com/

Pixabay: https://pixabay.com/

Shutterstock: https://www.shutterstock.com/

Cats Scared of Cucumbers Compilation: https://www.youtube.com/watch?v=pXv44YL_Gio

Tailwind: https://www.tailwindapp.com/

Tagboard: https://marketing.tagboard.com/

RiteTag: https://ritetag.com/

Sharing is Caring!

“Educate, Entertain, and Inspire! Now if you want your posts to deliver REAL results for you .  . . then EVERY SINGLE POST that you create should do at least one of these three things . . . or all of them if you can.” -Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

This podcast is sponsored by: 

If you have a business or you know someone who does, you probably know that small business owners wear a lot of hats. And some of those hats are totally great. But some — like filing taxes and running payroll, for example — not so great. 

That’s where Gusto comes in. 

Gusto makes payroll, taxes, and HR actually easy for small businesses. Fast, simple payroll processing, benefits, and simple management tools all in one place. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. 

Plus they make it easy to add on health benefits and even 401(k)s for your team. Those old-school, clunky payroll providers just weren’t built for the way modern small businesses work. 

We’ve partnered with Gusto here at The Beauty Business podcast because we think they are awesome . . . and here are the reasons why:

  • Gusto makes payroll and everything associated with it easy. Surprisingly easy. And fast too.

○ 90%​ of customers their say ​switching to Gusto was easy​.

○ 85%​ of customers say ​running payroll is much easier​ now than with their previous provider.

○ 3 out of 4 ​customers take ​just ten minutes or less​ to run payroll with Gusto.

 . . and Gusto ​integrates with your favorite tools​ to make your life easier — tools like QuickBooks, Xero, Google, and more.

Gusto was voted:

Best Online Payroll of 2018

■ Best HR Software of 2019

■ Best Benefits Administration Software of 2019

. . . and 77% of customers say that​ Gusto takes tedious tasks off their plates, saves them time and makes their business lives easier.

Sound good? Well as a special bonus, Gusto are giving listeners of the Beauty Business Podcast three months free when they run their first payroll. 

This is one hat you’re

going to be glad you gave up. So try a demo and see the magic for yourself just go to https://gusto.com/bbp.

Help Me Reach My Goals Before 2019 Ends:

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Oct 17 2019

45mins

Play

Rank #5: BBP 049 : How to Create Loyalty in Your Customers

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Welcome to February . . .

It’s going to be a very busy month full of surprises . . . you’ll have to listen to find out more – you are not going to want to miss this though!

But before all that . . .

Let’s revisit one of the most important aspects in every business that you should build amongst your clients – LOYALTY.

But what is loyalty?

Is it still relevant today with all the development of technology where people can simply find the nearest, best priced option available?

How does one build loyalty with their customers these days and how do you reward them for sticking by you?

I am sure you have the same questions above and so I will answer each one of them in this episode – plus I’ve got a free downloadable survey form you can use to get valuable feedback from your clients. I’ll tell you exactly HOW to use it in the episode.

How cool is that?

But that’s not all. . . (cue drum roll please)

I am excited to announce that I will be speaking at the upcoming conference, Professional Beauty London, this month to bring not one, not two but SIX business building workshops over two days!

Head on over to Professional Beauty Business Workshop to learn more and to book your tickets. I hope to see you there!

If you are not able to make it to London to join me for the workshops, I have some VERY exciting news. I will be hosting an event where everyone can attend wherever you are in the world. . .

I would like to introduce something that we, my team and I, have been working on for months.

The Beauty Business Boot Camp!

This is going to be a week long VIRTUAL event . . . meaning that it takes place online!

Every day . . . for a whole week . . . I am going to be holding FREE training sessions online covering the BIGGEST topics affecting independent businesses in our industry that will make a massive difference to your business in 2019.

Excited? Want to know more? Click HERE.

Now before we get ahead of ourselves, let’s get back to our topic which is LOYALTY so hit play to listen now.

Episode Highlights and Takeaways:

All About Loyalty (5:18)

Types of Loyalty:

  • Brand Loyalty or Business Loyalty (6:00)
  • Product Loyalty (6:21)

What are the Benefits of Loyalty? (10:37)

9 Ways To Help You Build Loyalty Among Your Clients (12:15)

1.Get Personal (12:21)

“Just recognising people, by letting them know you know who they are and that they are important to you is a big deal!”

2.A Thank You Goes a Long Way (16:12)

“This goes hand in hand with valuing your clients . . . so always say “thank you” at the end of every treatment or service.”

3.Genuine Customer Service (17:38)

“Genuine customer service is straight forward for me . . . what would YOU want, how would YOU want to be dealt with in a similar circumstance? ”

4.Stay Connected (19:11)

“Once again it shows you care about them and in turn they will reciprocate and extend you their loyalty . . . even if they haven’t visited recently. ”

5.Let Them Feel Heard (21:05)

“Offer your clients an easy way for them to give you feedback after every treatment AND encourage them to do so.”

6.Make It A Habit (22:27)

“Caring about your clients, genuine customer service and everything I have been talking about is an EVERYDAY thing. It’s not something you can focus on one day and forget about the next . . . that’s not really going to work.”

7.Exceed Expectations (23:21)

“An unexpected gesture or Random Act of Kindness such as this will leave a lasting impression that will keep them coming back and have them talking about you to their friends!”

8.Don’t Forget Your Employees (24:04)

“Loyalty among your staff is arguably MORE important than loyalty in your clients.”

9.Reward Their Loyalty 25:17

“This can be as simple or as complex as you want to make it . . . but in my experience, the more simple you can make it  . . . the more powerful it will be!”

Downloadables:

Sample Survey Form

Podcast/Blog:

BBP 022 : The Essentials of Email Marketing

BBP 023 : How To Create The Perfect Marketing Email

Top 10 Special Offer Ideas without Discount

Professional Beauty London:

BOOK HERE

The Beauty Business Boot Camp:

REGISTER NOW

Sharing is Caring!

“My favourite way to create pretty much instant loyalty and also get referral clients  . . . is to overdeliver whenever possible.” -Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode and use this episode’s official hashtag #ClientForLife

Help Me Create An Impact!

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment. Every review will count towards my impact goal and will be featured on my website on a daily basis.

Here are ways you can be part of Impact 365:

Leave a recommendation via my Facebook Page: https://www.facebook.com/salonbusinesssecrets/reviews/

Give a review on iTunes:

https://itunes.apple.com/us/podcast/the-beauty-business-podcast/

Visit Impact 365 and leave a comment:

http://salonbusinesssecrets.com/impact

I look forward to hearing from you and of course to help YOU achieve a successful,  stress-free and rock solid business!

Feb 08 2019

31mins

Play

Rank #6: BBP 038 : How to Attract and Recruit the Best Team for Your Beauty Business with Stefania Rossi

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Before I tell you about the latest episode of The Beauty Business Podcast, I would like to say a huge thanks to everyone who had been with us since the start of the season . . . or even before that. Your unending support, feedback and comments for this podcast is truly appreciated!

We’ve been graced by some wonderful experts from the health and beauty industry that have inspired and taught us so much that some of the episodes in this season have been labeled ‘’mini-masterclasses.”

It’s my mission to bring you the best person with the knowledge and expertise on these each of the topics we discuss on the show and  hope that you all have learned a lot in the past few weeks AND you are implementing it in your business!

Remember “KNOWLEDGE without ACTION is USELESS!”

OK . . back to our season finale…

If you’ve found it difficult to find the right person to join your team recently, you’re not alone.  It appears that there’s a shortage of quality talent in the industry. Shocking!

So to finish off the last season with a bang…we are joined by an amazingly talented recruitment specialist and award-winning salon owner to treat us to another “mini masterclass” about a very much talked-about topic on how to attract the right talent for your business!

Let’s give it up for Stefania Rossi, who is an expert in the recruitment process as she has over 15 years of experience in recruitment and someone who has proven it’s possible to take a failing salon with a demotivated team and turn it in to an award winning business . . . in just 2 years. Imagine that!

To hear another content-packed episode . . .  you can hit play now!

For all the links, visit the show notes page: Click here!

Episode Highlights and Takeaways:

Recruitment Crisis in the Beauty Business Industry (10:22)

“Over 80% of the employers across the board are finding recruiting qualified and experienced staff really hard.”

“Do I actually believe that there is a shortage of great talent out there? No. I think that we really need to attract that talent a little bit better to our businesses.”

How to Attract the Right Team Members (11:32)

“I know that the right candidates are out there they just perhaps needs a little help finding their way into our salons.”

“As employers, we need to recognize ways to make our business more attractive to the best talent, to those employees.”

How To Tell What Motivates A Potential Hire (24:48)

“As a manager what I try to really understand is what each individual team members tick.”

5 Top Ways To Attract Top Talent To My Business (13:00)

  1. Showing Off Your Business (13:15)

– This is all about your brand.

“For me it is very important . . to attract the right people to our business, we need to be clear about what our brand is.”

  1. Create An Enviable Environment  (16:20)

– This all about the culture and environment of your business.

“What type of environment they are looking for? If they don’t fit in then we will have a total mismatch and it just won’t work out.”

  1. Career and Development Opportunities (19:45)

– This is about investing in staff training and offering self-improvement and self-development aside from simply job and title promotions.

“When attracting an employee, we need to be clear about what our offer is that’s on the table.”

“The sector is so competitive and if we don’t really train our staff, we won’t be able to offer the same high standards, the consistency and the staff will be demotivated and they won’t feel valued enough.”

  1. Recognizing Great Work (22:45)

– This is about reward and recognition. We need to know what makes each employee become motivated.

“We all look forward to rewards and recognition, but everyone has different wants and needs.”

  1. Perfecting the Interview Process (26:37)

– This is where we identify if we are an ideal match.

“This is where the real work comes in, it’s a two-way conversation and at the end of the day the purpose of this process is to determine are we right for that employee and are they right for us?”

What Kind of Questions To Ask During The Initial Interview (31:10)

Sample questions to ask:

  1. “What what is that made you apply for this position?”
  2. “What do you know about us a business?”
  3. “Have they applied to a lot of jobs?”
  4. “Are they really interested in THIS job?”

Next Part of the Hiring Process After The Initial Interview (32:24)

Six Ways of Recruiting by Stefania Rossi (33:52)

  1. Intro (34:12)

– Start with an intro which is mainly talking about themselves.

  • What makes you standout from the others?
  • What do you love about your job?
  • Why do you want to work here?

  1. All about skills (34:26)

– This is where you will learn about their skills, interests and knowledge

  • What are your strongest skills?
  • What are your weakest skills?
  • Tell me about the additional training that you are looking for?

  1. Under Fire (35:31)  

– To know how they deal with conflict

  • Have you ever dealt with an upset client and how did you deal with that?

  1. All about Their Future (35:36)

– To know their aspirations

  • Tell me the best feedback you have received so far?
  • Where do you see your career going?
  • What plans do you have for the future?
  • What is the biggest achievement you’ve had?

  1. Team Dynamics (36:33)

– To know if they are a team-player.

  • What do you think is the best part about working with a team?
  • Do you prefer teamwork or prefer working by yourself?
  • How do you handle it if you don’t want to be part of a team?

  1. The Round Up (37:12)
  •  To see if they have done their homework about your business.
  • What do you know about this business?
  • What part of the business appeals to you?
  • Do you have questions for me?
  • Why are you interested to come work for us?

How Many Should You Interview to Get the Right Candidate? (38:00)

“I could potentially speak to absolutely everyone and I will select it down to usually to about 5 or 6 but it really depends on the caliber of the applicants.”

What Sort of Time Commitment to Put Aside to Be Confident that You Have Hired the Right Person (40:12)

“My advice would be to be commit as much time as possible to hire the right individual.”

“If you get the wrong person, it can make or break your business.”

This Episode is brought to you by:

This episode of The Beauty Business Podcast was supported by Kabbage.com.
Kabbage helps small business owners access simple and flexible funding, up to $250K, right away, without the headaches that come with applying for a traditional loan.

Special Offer for Beauty Business Podcast Listeners from Kabbage.com:
Qualify for funding and get a $100 e-gift card – Apply for up to $250,000 of funding through Kabbage, and you’ll get a $100 e-gift card when you qualify (1) . Get Started!

Kabbage

Qualify for funding. Get a $100 e-gift card

Apply for up to $250,000 of funding through Kabbage, and you’ll get a $100 e-gift card when you qualify (1). Get Started!

With Kabbage:

– Apply securely in minutes

– Access a line of credit of up to $250,000 (2)

– Withdraw what you need, when you need it

– Only pay for what you use
1. Customers who apply for a Kabbage line of credit using the link in this email and are approved will receive a $100 Tango e-gift card via email 3-4 weeks after qualifying. The Tango card can be redeemed for one gift card toward the customer’s choice of dozens of restaurants, retailers, spas or other experiences. Kabbage reserves the right to cancel the promotion at any time. This offer is single-use and non-transferrable. Valid in the US only.

2. Credit lines are subject to periodic review and change, including line reduction, line increases, or line elimination. This is not a revolving account. Individual requests for capital are separate installment loans.

LINKS MENTIONED IN THIS EPISODE:

Connect with Stefania Rossi:

Facebook Page:https://www.facebook.com/UtopiaHornchurch/

Website: http://www.utopiabeautyandspa.co.uk/

Instagram:https://www.instagram.com/utopia_beauty_hornchurch/

Twitter: https://twitter.com/utopiabeautyspa

Learn more about Hidden Talent:  

Website: https://wearehiddentalent.com

Facebook group: https://www.facebook.com/groups/hiddentalent/

Share a quote from this Episode:

“I think at the end of the day, we know that the people in our team are the people that will make our business a success.” – Stefania Rossi

Help a colleague or someone you know who’d be interested by sharing this episode!

Show your love and support by rating us on iTunes or any podcast website where we are available. By sharing and rating us, this will allow us to improve and also, create more episodes just for YOU!

Jun 29 2018

51mins

Play

Rank #7: BBP 037 : Focus Your Brand’s Personality To Secure Client Loyalty with Stephanie Mitchell

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Time flies by quickly when you are having fun and this season we’ve featured some amazing guests on the show from within and from outside the health and beauty industry to give us insights and inspire us to become more successful.

For our penultimate episode of Season 3, we are talking about something that most health and beauty business owners tend to neglect or give little thought to.

Honestly, I never thought it was quite so significant, but more than ever in today’s world it is really important to stand out, to be recognized if we want our clients to choose us over our competitions. There are likely hundreds of salons or spas in your area that offer similar treatments to you . . . but why would clients choose you?

The answer is simple and that it is because of your “Brand” and everything that encapsulates.

Now, I am excited to tackle this topic from a different perspective so I have with me today an amazing guest and the founder of Sunnystorm Marketing, Stephanie Mitchell.

She runs a well known marketing agency dedicated to helping beauty businesses improve their client base and brand. Stephanie’s extremely passionate about this thing called “Brand’ and is here to enlighten us as to what a brand is and to clarify why it’s more than just your catchy business name or fancy logo.

Are you ready to step up your brand? Then click play to listen now!

For all the links, visit the show notes page: Click here!

Episode Highlights and Takeaways:

Obsession about Branding (11:09)

“The reason that I’ve become so obsessed with it is first of all when I launched Sunnystorm Marketing a year and a half ago, I was nobody . . . like nobody knew anything about me. There’s so many marketing companies online like there’s millions and millions of them that do different sorts of online marketing, so I knew that I wanted to have a way to make myself stand out.”

What Is This Thing You Call ”Brand” (14:00)

“Your visual brand . .  it starts with your logo, it extends to your colour palette, your font palette and then kind of just visually how you represent yourself.”

“Having that way of visually representing yourself and making it consistent, representing that on social media, through your email marketing, on your website. It is so crucial differentiating yourself from other businesses online.”

Creating and Clarifying A Brand (17:17)

“If you feel like you either need to rebrand or you feel like you want to clarify your brand and really understand if what you are doing is right, one of the best things to do is to step back and look at your own personality and also your business personality.”

Steps in Creating Your Brand:

  1. Identifying What Your Personality Is (19:05)
  2. Think About Your Ideal Clientele (19:25)
  3. Create Brand Assets ( Logo, Color Palette, Font Palette) (20:20)

What Is A Personal Brand (24:11)

“Any type of business professional in the beauty industry should be considering their personal brand… the way I like to define your personal brand is:

What do your clients think of you when they’re not in your salon and they’re not paying you? “

How Much Do People Care About Personal Brand? (27:00)

“I think that when people do not care about you as a beauty professional… at that point you are simply a commodity and you really don’t have a differentiator between you and someone down the street that provides a similar service for the same price.”

Long Term Effects of Not Promoting Your Personal Brand (29:53)

“When it comes to all the work that you’re putting into promoting yourself online, if you’re not sharing your personal brand you’re gonna get less reward for your efforts.”

How To Develop And Expand Your Personal Brand Without Taking Too Much Time (34:18)

  1. Take baby steps to start sharing a bit more about yourself and your team in your marketing.
  1. The best thing you can do to make it not feel like work is to make it natural, authentic and comes from yourself – imagine you are talking to your favourite client only.
  1. Recognizing your fear and humanizing your brand.

This Episode is brought to you by:

This episode of The Beauty Business Podcast was supported by Kabbage.com.
Kabbage helps small business owners access simple and flexible funding, up to $250K, right away, without the headaches that come with applying for a traditional loan.

Special Offer for Beauty Business Podcast Listeners from Kabbage.com:
Qualify for funding and get a $100 e-gift card – Apply for up to $250,000 of funding through Kabbage, and you’ll get a $100 e-gift card when you qualify (1) . Get Started!

Kabbage

Qualify for funding. Get a $100 e-gift card

Apply for up to $250,000 of funding through Kabbage, and you’ll get a $100 e-gift card when you qualify (1). Get Started!

With Kabbage:

– Apply securely in minutes

– Access a line of credit of up to $250,000 (2)

– Withdraw what you need, when you need it

– Only pay for what you use
1. Customers who apply for a Kabbage line of credit using the link in this email and are approved will receive a $100 Tango e-gift card via email 3-4 weeks after qualifying. The Tango card can be redeemed for one gift card toward the customer’s choice of dozens of restaurants, retailers, spas or other experiences. Kabbage reserves the right to cancel the promotion at any time. This offer is single-use and non-transferrable. Valid in the US only.

  1. Credit lines are subject to periodic review and change, including line reduction, line increases, or line elimination. This is not a revolving account. Individual requests for capital are separate installment loans.

LINKS MENTIONED IN THIS EPISODE:

Connect with Stephanie Mitchell

Website: http://sunnystorm.marketing/

Facebook Page: https://www.facebook.com/sunnystormmarketing/

Instagram: https://www.instagram.com/sunnystorm.marketing/

If you’d like to take part in Stephanie’s Online Webinars . . .

“How to create a million-dollar visual brand for your salon (with zero design skills!)”

http://training.beautybrandingmasterclass.com/

“How to ROCK your salon’s Instagram”

http://sunnystorm.marketing/instagram-webinar

Share a quote from this Episode:

“Essentially, the real differentiator that you can provide is your personal brand, your personality, the value, guidance and the inspiration that you can provide people outside of your services.” – Stephanie Mitchell

Help a colleague or someone you know who’d be interested by sharing this episode!

Show your love and support by rating us on iTunes or any podcast website where we are available. By sharing and rating us, this will allow us to improve and also, create more episodes just for YOU!

Jun 20 2018

51mins

Play

Rank #8: BBP 043 : 7 Steps to Speed Up Your Success from the Start

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This week’s episode is inspired by one of the most requested topics being asked by listeners just like YOU and the members of my Facebook Group called The Beauty Business Hackers ( if you haven’t joined yet then click here!)

Recently, I received an email from one of our avid listeners which prompted me to finally create an episode on how to start your beauty business and here’s a portion of her email to me. . .

Truly appreciate you for sending that email, Steph!

This is the very reason why I created this podcast. . . to help independent beauty business owners whether just starting or already on their journey to become successful in the beauty business industry.

This topic would let alone take up all day if you want the nitty-gritty but as I pondered on what to talk about without overwhelming you. . . so I started with the basics!

What should you do first when starting out?

This question made me list down 7 steps that you should do from day one ( it can even be right now ) to speed up your success in the beauty business industry.

Are you ready for that first step to success? (If you are nodding right now then go get a pen and paper to list these down then hit play to listen!)

Visit this link for the show notes of this episode: beautybusinesspodcast.com/episode43

Episode Highlights and Takeaways:

“A business with a plan  knows what they are aiming for and they get there. It might take a little bit longer than hoped,things might change along the way, it might happen quicker than planned . . . but the point is that right from the start, you got an idea of what you are actually aiming to do in your business.”  

7 Steps to Speed Up Your Success from the Start (4:04)

Links of Podcast or Blogs Mentioned:

99 Clients in 33 Days Course
BBP 012: When To Raise Treatment Prices in Your Salon
The 5 Ways to Grow Your Salon: How to Increase Your Profits by 28%

P.S.

Here’s the breathtaking photo I have taken outside my window!

Sharing is Caring!

“A business plan is . . . it’s a written down, thought out destination guide. It’s where you are wanting to get to either ultimately or just to start off with in your business.” -Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

Plus. . .show your love and support by commenting or best yet by rating us on iTunes or any podcast website where we are available. By sharing and rating us, this will allow us to improve and also, create more episodes just for YOU!

Let’s Hear From You!

Got a picturesque photo from your window to share on your side of the world? If yes, share them by joining my Facebook Group called the BeautyBusinessHacker. Also, if you have comments on the recent episode or would like to share what steps you took when starting out, we’d be happy to hear them!

Nov 14 2018

35mins

Play

Rank #9: BBP 063 : Creating a High Sales Retail Display featuring Sarah Ronchetti from Temple Spa

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Welcome back to our Mini Retail Sales Series . . . again!

This fourth, slightly delayed, installment will all be about how to design a retail display that will not just dazzle your clients, but compel them to buy as well!

I can’t stress enough the importance of having a retail display on your spa or salon as this generates maximum revenue aside from what you can create via your treatment offerings. 

Retail sales is definitely a HUGE part of your successful business planning.

Now . . having a retail display doesn’t just mean putting products on a shelf without thinking of a strategic location to place it right? You need to consider a lot of other factors before setting one up as this will directly affect its effectiveness and your profitability.

Remember holidays are just a few months away so now is the best time to “up your game” when it comes to your retail displays to earn more money.

Joining us on this episode today is an expert on retail display from a product house that does this better than anyone else in the business . . .

Let’s welcome. . . Sarah Ronchetti from Temple Spa!

If you want to maximize your sales this coming holidays and all year round then you should definitely listen to this episode.

P.S.

ACT NOW and BOOK your FREE Beauty Business Breakthrough call by clicking this link: https://calendly.com/adamchatterley/breakthrough

This is an opportunity that you shouldn’t miss so get in while their available!!

Allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money!

Episode Highlights and Takeaways:

The Making of Temple Spa (5:19)

Conscious Decision To Have Different Displays (7:10)

Design Process For New Spas (11:10)

Deciding Where To Display Retail Products (11:57)

The Most Important Factor? (14:46)

Focused Vs Mixed Retail Display? (15:29)

Feature Key Retail Brands Vs Fit As Much As You Can? (16:58 )

How Often Should You Change Retail Display (18:08)

The Vital Importance of Testers (18:56)

Retail Display Strategies by Sarah (20:29)

LINKS:

Episode 63 Show Notes:

http://www.beautybusinesspodcast.com/episode63

Connect With Temple Spa

Website: https://www.templespa.com/

Facebook:https://www.facebook.com/templespaltd

Instagram: https://www.instagram.com/templespa/

Sharing is Caring!

Retail Display Tip –  “You want to put your retail product where there’s good traffic . . . not just passing traffic. You want it stopping traffic or a point where people might already be waiting.” -Sarah Ronchetti-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

This podcast is sponsored by:

If you have a business or you know someone who does, you probably know that small business owners wear a lot of hats. And some of those hats are totally great. But some — like filing taxes and running payroll, for example — not so great. 

That’s where Gusto comes in. 

Gusto makes payroll, taxes, and HR actually easy for small businesses. Fast, simple payroll processing, benefits, and simple management tools all in one place. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. 

Plus they make it easy to add on health benefits and even 401(k)s for your team. Those old-school, clunky payroll providers just weren’t built for the way modern small businesses work. 

But Gusto is. Better yet, now’s the best time to get set up for the new year. 

Don’t wait. Listeners get three months free when they run their first payroll. Try a demo and see for yourself at https://gusto.com/bbp.

My 2019 Goals

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Oct 09 2019

28mins

Play

Rank #10: BBP 052 : 10 Ways To Save BIG Money In Your Spa and Salon

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“A penny saved is a penny earned.”

Heard of this common saying? Well, it is actually true..

So imagine saving more than a penny. . . how about £5,000 in a single year?

How does sound to you?

I am sure you can think of a lot of things you’d rather spend that money on if you had it.

Running a spa and salon can be very expensive and if you don’t look closely at your spending habits then it’s very easy to spend more than you should be.

But worry no more as I have listed ten practical tips that can help you save money and not only that, you can actually help the environment too!

This is not just a list of ideas either, I’ve calculated the potential saving for each item. . . being the math geek that I am . . so you know which ones will make the biggest difference to your business.

So get ready with your ears, notes and perhaps a calculator, as you’ll be surprised about how much money you can keep on your pocket by the end of this episode!

Episode Highlights and Takeaways:

“Saving money in your business, means you get to keep more and therefore means you earn more money!”

“I thought in order for a salon ( indeed any business ) to be MORE environmentally friendly, it would actually be MORE expensive to do so. However many of the items here about SAVING money as it turns out also helps to save the planet!”

“One way to save SERIOUS money in your business REALLY surprised me . . . . for three reasons actually, one because of just how much money you can save, two because it’s super environmentally friendly and three because it’s probably the very opposite of what we all naturally believe to be true.” – Check out Number 6 on my list to see what I am talking about!

List of 10 practical ways to save money in your salon starting today (4:30)

  1. Upgrade your Lighting.
  2. Power Down!
  3. Watch your stocks.
  4. Chill out
  5. Reducing Your Cancellation and No-shows.
  6. Go Disposable.
  7. Reuse and Recycle Whenever Possible.
  8. Go paperless.
  9. Wake up and DON’T Smell the Roses.
  10. Quality over Affordability.

LINKS:

Episode 52 Show Notes:

http://beautybusinesspodcast.com/episode52

BBP 041 : Dealing with Last Minute Cancellations, Late Arrivals and No Shows

http://beautybusinesspodcast.com/bbp-041-dealing-with-last-minute-cancellations-late-arrivals-and-no-shows/

Scrummi Spa Biodegradable Towels

https://www.scrummispa.com/

Sharing is Caring!

One way to save SERIOUS money in your business REALLY surprised me . . . . for three reasons actually, one because of just how much money you can save, two because it’s super environmentally friendly and three because it’s probably the very opposite of what we all naturally believe to be true. -Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

Help Me Create An Impact!

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment. Every review will count towards my impact goal and will be featured on my website on a daily basis.

Here are ways you can be part of Impact 365:

Leave a recommendation via my Facebook Page: https://www.facebook.com/salonbusinesssecrets/reviews/

Give a review on iTunes:

https://itunes.apple.com/us/podcast/the-beauty-business-podcast/

Visit Impact 365 and leave a comment:

http://salonbusinesssecrets.com/impact

I look forward to hearing from you and of course to help YOU achieve a successful,  stress-free and rock solid business!

Apr 24 2019

32mins

Play

Rank #11: BBP 048 : Top 10 Ways to Motivate Your Team

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Remember we were recently talking about goals on the podcast . . .  I hope you were able to plan what you’d like to achieve this year.

However, those are very much YOUR goals . . . but what about your team?

Do they share the same vision as you?

Are they motivated enough to help you reach those goals?

Motivation plays a major role when it comes to team performance. If your team members feel demotivated or lacking in support from YOU, they will likely deliver poor performance which can affect your business and your goals.

It’s a domino effect and you mustn’t take this lightly.

I understand that running a business can be tough but it certainly doesn’t mean you have to do it all on your own – in fact you shouldn’t. That’s why you have a team to support you, tho help you with your success . .  but you have to support them as well.

You need your team working WITH you to give you the best chance of achieving those goals.

So the very first step that you need to take is . . . TO MOTIVATE THEM.

But how do you do that on top of everything else and where do you start?

Well that is exactly what I have for you in today’s episode . . . 10 tried and tested, PROVEN ways to motivate your team.

Episode Highlights and Takeaways:
10 Tried and Tested, PROVEN Ways To Motivate Your Team (3:05)

  1. Create a Pleasant Working Environment (3:33)

“Provide a place for your team to de-stress or hangout whenever they feel the need to relax during their breaks – for that matter make sure your team are taking regular breaks so they don’t burn out.”

  1. Set Goals WITH your team! (4:38)

“Setting a target is one of the very best ways to help in motivating your team, it shows you care about them and about their personal development and that you want them to become successful too.”

  1. Know Their Worth (9:28)

“Treat each individual as part of a team or as a family member and not just some replaceable object. ”

  1. Educate Don’t Punish (10:31)

“Train people well enough so that they can leave, treat them well enough so they don’t want to.”

Not my quote unfortunately . . . Sir Richard Branson said it!

  1. Growth (12:21)

“It’s vital to know each team members desires and goals personally, you also want them to work well AS a team to help YOU achieve your goals.”

  1. Reward Hard Work (13:24)

“Just having the same targets and rewards in place all the time actually becomes less and less motivating OVER time.”

  1. Acknowledge Their Efforts (15:34)

“Even just a simple ‘Thank you” at the end of a long day can mean a huge amount to a member of your team.”

  1. Build and Bond (17:13)

“Build a healthy relationship with each member yourself and foster good relationships between your team too. ”

  1. Train and Develop (18:15)

“Training your team to really become experts will make clients feel at ease because they know they will be in good hands . . . thus creating an even more positive client experience.”

  1. Communicate and Collaborate (19:53)

“One of the most important things to have in a team is. . . communication.”

LINKS:

BBP 038 : How to Attract and Recruit the Best Team for Your Beauty Business with Stefania Rossi

BBP 036 : 10 Ways to Create and Keep A Winning Team in Your Beauty Business with Clare Cockell

The One Minute Manager by Ken Blanchard

Sharing is Caring!

“Because at the end of the day, you can’t really motivate someone . . . Only they can do that . . . But you can create a perfect storm of circumstances, a perfect working environment of support that leads them down the path with only one choice which is Motivation!” -Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

Help Me Create An Impact!

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment. Every review will count towards my impact goal and will be featured on my website on a daily basis.

Here are ways you can be part of Impact 365:

Leave a recommendation via my Facebook Page: https://www.facebook.com/salonbusinesssecrets/reviews/

Give a review on iTunes:

https://itunes.apple.com/us/podcast/the-beauty-business-podcast/

Visit Impact 365 and leave a comment:

http://salonbusinesssecrets.com/impact

I look forward to hearing from you and of course to help YOU achieve a successful,  stress-free and rock solid business!

Jan 30 2019

25mins

Play

Rank #12: BBP 056 : Boost Your Retail Sales While Beating the Online Beauty Sites and Department Stores with Daniela Woerner

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Finally. . . the much promised, much anticipated mini-series all about products is here!

To kick things off I am joined again by a good friend of mine and the queen of salon and spa retail sales Daniela Woerner.

We’re talking about why retail sales are important to your spa or salon in 2019 because I firmly believe that your ability to sell retail products can help you to the next level of your business no matter how big or small you are.

Plus, we will be tackling the current pressing issue of beauty business owners that’s been making the rounds on social media all about how to compete with previously salon only retail product being sold through department stores or online merchants . . . often at prices lower than you are encouraged to sell at.

If you follow me on social,  then you probably saw my video where I discuss Amazon getting in to the professional beauty market by selling salon products and we all know that Amazon is a big name when it comes to online shopping.

So just how do you compete if you are an individual spa or salon owner?

Find out how by listening now. . .

. . .and stay tuned at the end of the podcast as I tell you how you can get your hands on a $100 Amazon Gift Card!

P.S.

In case you have any concerns or burning questions about anything to to with products or retail then you can send me an email at  letstalk@salonbusinesssecrets.com or send me a message on any of my social media accounts.

P.S.S.

Stay tuned for another episode next week as I will be continuing the product mini series and bringing more beauty industry experts…

Episode Highlights and Takeaways:

How Important is Retail Sales To The Success of A Spa or Salon in 2019? (7:40)

Do People Who Come In for Treatments Really Want To Be Sold Products When They Come In? (10:10)

How Can An Independent Spa Compete If Professional Only Retail Products Are Being Sold With Better Prices Via Online or On Department Stores? (12:54)

As An Individual Spa or Salon Owner, What Can You Sell And  How To Measure This? (19:10)

What Exactly is Retail to Service Percentage? (22:52)

What Do You Teach Your Students To Aim For? (23:50)

Is It Possible For A Whole Team To Achieve the 50% Retail to Service conversion rate? (29:45)

What Have You Seen Recently That’s Working To Motivate Your Team To Focus On Retail Sales (35:00)

LINKS:

Episode 56 Show Notes:

http://beautybusinesspodcast.com/episode56

Connect With Daniela Woerner:

Website: https://thrive.addoaesthetics.com/

Podcast: https://thrive.addoaesthetics.com/podcast

Instagram: https://www.instagram.com/addoaesthetics/

Register for The Spa Retail Rockstars using the link below:

https://bit.ly/2XHNwmC

Sharing is Caring!

We need to be able to think outside the box . .  what do we have to offer that these other places don’t? That’s our expertise and that’s the high-touch capability. -Daniela Woerner-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

Help Me Create An Impact and WIN an Amazon Gift Card!

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment and be entered in to a monthly prize drawer to win a $100 Amazon Gift Card.

Every month, I will be choosing a winner so in order to be in with a chance make sure you follow the steps below:

1) Leave an honest review and rating on iTunes, Impact 365 or any podcast app that you are subscribed to.

Here are the links to leave your rating and review:

Leave a recommendation via my Facebook Page: https://www.facebook.com/salonbusinesssecrets/reviews/

Give a review on iTunes:

https://itunes.apple.com/us/podcast/the-beauty-business-podcast/

Visit Impact 365 and leave a comment:

http://salonbusinesssecrets.com/impact

2) You need to leave at least your first name, your business name and your location on the review so I can track you down in case you win.

3) Be updated on the contest by following my official social media accounts:

Facebook page: (https://www.facebook.com/salonbusinesssecrets/)

Instagram: ( https://www.instagram.com/salonbusinesssecrets/)

Facebook Group which is The Beauty Business Hackers: (https://www.facebook.com/groups/beautybusinesshackers/)

So what are you waiting for? Leave me a review and let me know specifically what you get out of the show, whether I’ve inspired you to change anything specific in your business and don;t forget to share the outcome of those changes!

Jul 03 2019

45mins

Play

Rank #13: BBP 062 : How to Speak with Confidence about your Business with Pete Scott

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Confidence is important to every beauty business owner and this is something they often struggle with. 

We are always dealing with our clients and our staff so this is sort of a skill that we need to improve on. If you are not confident or sure about your treatment or products then you won’t be able to convince the client. Same goes with handling your team that if you are not sure about your decisions then they will not be able to see you as a leader. 

It’s a common misconception that confidence is being loud, being an extrovert or something more on the “outer” aspect.

Now the reason why our episode is centered around on this topic is that my awesome and avid listeners sent me messages about this so I felt it was my duty to find a guest expert who can teach us about confidence. 

I know the perfect person to share his expertise because he exudes confidence whenever he is publicly speaking. . .

He is actually a returning guest speaker because he had already joined us way back in 2016 when I was just starting The Beauty Business Podcast.

Let’s all welcome again my good friend and mentor, Pete Scott.

No will not be talking about sales this time (directly that is) – but he will enlighten us what confidence really means and how to become confident.

He actually said this. . .

“Confidence is something that doesn’t exist.”

Which is a direct quote from Pete by the way. . .

I am sure you are confused or even shocked about the statement as I am at first so you have to listen to this episode.

Trust me. . .you’ll be amazed to know why.

P.S.

Reminding you again about the special offer I mentioned from the most recent episode. . .

No money involved, just your time and problems on your beauty business.

Schedule right now your FREE Beauty Business Breakthrough call with me so I can help you take the right kind of rapid action, push through a challenge or help you grow faster you can do so by clicking this link: http://beautybusinesspodcast.com/breakthrough

Episode Highlights and Takeaways:

“The first thing to know is that confidence is something that doesn’t exist and what I mean by that is that if we can remove this whole word that I am confident, I am not confident then we can be great in what we do.”

“If you practice confidence everyday, you would become more confident.”

“It’s being unafraid of being yourself – that’s real confidence. This is an internal quality and character. It’s not an outside charisma, that’s the difference.”

Update on Pete Scott After Three Years (8:08)

Approach on Confidence (12:05)

Why Confidence is Important? (13:57)

Practical Ways To Build Confidence (16:49)

What is the 100Club? (37:18)

Final Thoughts With Pete Scott (49:11)

LINKS:

Episode 62 Show Notes:

http://beautybusinesspodcast.com/episode62

Connect With Pete Scott

Website: https://www.petescott.com/

Facebook Group: https://www.facebook.com/groups/the100clubwithpetescott/

Instagram: https://www.instagram.com/petescottofficial/

LinkedIn: https://www.linkedin.com/in/petescottsalestrainer

Sharing is Caring!

It’s being unafraid of being yourself – that’s real confidence. This is an internal quality and character. It’s not an outside charisma, that’s the difference.  -Pete Scott

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

This podcast is sponsored by: 

If you have a business or you know someone who does, you probably know that small business owners wear a lot of hats. And some of those hats are totally great. But some — like filing taxes and running payroll, for example — not so great. 

That’s where Gusto comes in. 

Gusto makes payroll, taxes, and HR actually easy for small businesses. Fast, simple payroll processing, benefits, and simple management tools all in one place. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. 

Plus they make it easy to add on health benefits and even 401(k)s for your team. Those old-school, clunky payroll providers just weren’t built for the way modern small businesses work. 

But Gusto is. Better yet, now’s the best time to get set up for the new year. 

Don’t wait. Listeners get three months free when they run their first payroll. Try a demo and see for yourself at https://gusto.com/bbp.

My 2019 Goals

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Oct 02 2019

52mins

Play

Rank #14: BBP 053 : Unleashing the Potential of Generation Z with Franki Johnson

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Out outlooks and opinions are shaped by our environments and what we experience and this is one of the many reasons for the “Generation Gap.”

But what is the generation gap these days, what makes a “millennial” different to a “Generation Z” and what’s all this about “Snowflakes”? This shortening of the generations, but rapidly changing world is why you can’t relate or connect with the younger generation especially within the workplace especially when hiring them or keep them motivated.

It’s a growing misconception about the younger generation, where they appear “entitled”, “not bothered” and they have it easy because of politics, workplace regulations their dependency on technology.

But actually not only do we need to learn how to motivate Generation Z and how best to connect with them, but we could actually learn from them too, because they actually have the potential to help us grow in our beauty business or in any industry for that matter!

So I’d like you to meet Franki Johnson. . .

She is a highly sought-after speaker specializing on Generation Z and you’ll know soon during the interview on why…

Listening to her gave me that “lightbulb moment” from her honest, sensible yet Jedi level insights that I am hoping you will get too as when you listen to todays episode.

Episode Highlights and Takeaways:

Franki’s Journey (7:20)

How To Successfully Engage Generation Z Without Having To Make Space For Pool Tables And Candy Machines (9:15)

Engaging Generation Z To Access Their Full Potential (10:17)

“They are not anti-social, they are just digitally social.”

Who Are The Generation Z? (12:15)

“Anyone born from 1995 to 2010. They are the true digital natives of our society.”

Six Key Influences (13:26)

  1. Technological Advances
  2. Social Media
  3. Educational Accessibility
  4. Sharing Economy
  5. Economic Recession
  6. The Rise and Terrors of the Aftercourse

What is Sharing Economy? (14:12)

“They believe in pouring money into communities and assets more than big corporate machines.”

Generation Z On Money (15:13)

“If you have the company culture and you have the engagement and they really wanted to be a part of your company, paying salary really won’t matter much as long as they are stable.”

Why Is It Important To Embrace it in the Beauty Business Industry? (16:55)

“These industries, hospitality, spa, beauty, retail – are the industries where can best reflect the customer experience.”

How Can Small Businesses Engage With Generation Z? (19:04)

“If you can just listen and understand what your employees want then you’re halfway there, just implement it.”

Culture As A Personal Brand (21:47)

“If we are in somebody else’s company, we should be aligned with the purpose of that company so that we are achieving something we’re passionate about.”

How Training Is Best Delivered To Generation Z (25:02)

“What we need to deliver is just more in time and personalized approach to training with short burst training videos ideally.”

Gamification in the Workplace? (29:21)

“Gamification is going to be valuable engagement strategy to motivate them.”

Family Culture As A Reward For Generation Z (31:00)

“If it is not costing you anything, why don’t you use it as a perk?”

Involving Generation Z on Decision-Making (32:00)

“Business leaders should be tapping into different roles of leadership within that team. We have generation Z who are great with technology and they also like multiple roles and extra responsibilities within their career.”

How To Find Out What Ticks An Individual These Days (36:32)

“Ask them big questions that will give you a sense of who this person is within your organization.”

Being Brand Ambassadors (38:38)

“On average, it said a staff have ten times more followers than leadership or company owners.”

What’s The Best Way To Promote Brand Guidelines?  (40:40)

“You can sit down, you ask your company or staff how they best engage.”

LINKS:

Episode 53 Show Notes:

https://www.beautybusinesspodcast.com/episode53

Connect With Franki on LinkedIn:

https://www.linkedin.com/in/frankijohnson/

Her website going live next week!

https://www.Embracechangetoday.co.uk

Sharing is Caring!

Generation Z have grown up in a world filled with Facebook ,Amazon and all the big players in such high benchmarks for businesses that they do have higher expectations. -Franki Johnson-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

Help Me Create An Impact!

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment. Every review will count towards my impact goal and will be featured on my website on a daily basis.

Here are ways you can be part of Impact 365:

Leave a recommendation via my Facebook Page: https://www.facebook.com/salonbusinesssecrets/reviews/

Give a review on iTunes:

https://itunes.apple.com/us/podcast/the-beauty-business-podcast/

Visit Impact 365 and leave a comment:

http://salonbusinesssecrets.com/impact

I look forward to hearing from you and of course to help YOU achieve a successful,  stress-free and rock solid business!

May 01 2019

52mins

Play

Rank #15: BBP 035 : How to Make Your Hard Work ‘Count’ with Chris Cheeney

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Most of us on the beauty business industry chose this path because it is our passion to create and help our clients look and feel amazing, however most of us have ‘dreams’ when it comes to what we want our business to give back to us, rather than goals in place to allow us to become successful and earn the money we want or even need!

We often neglect the most important aspects of the business which is planning, budgeting, goal-setting, team management and also KPI’s which help us make sure our business is not only running smoothly but is also doing well financially.

Imagine your business after a year or two… do you see it expanding or staying pretty much the same, struggling with costs, expenses, debts or taxes? It’s a scary vision to see your passion turn into nothing because you have avoided to work on the financial aspect of your business.

Never fear . . .

On this week’s episode, our guest is a secret weapon behind successful beauty business owners like Susan Routledge, Phil Jackson and Clare Cockell – all friends of the show! .

His name is Chris Cheeney and it was his wife’s passion that became the trigger for his calling to work with beauty business owners using his knowledge and experience as an accountant.

Now, we are not going to delve deep into the world of accountancy,  but we do share some tips and insights to help you and to make beauty business owners aware that you should not be just “surviving” or “existing” in your businesses,  but is doing well and even making a significant profit!

So if you’re ready to turn your DREAMS into reality for your beauty business then hit the play button to start listening!

For all the links, visit the show notes page: Click here!

Biggest Takeaways from Chris:

“The business was being ran based on passion and based on, you know this power of “I want to do this and I WILL achieve it”, but not on how you should run a business which is planning and budgeting and measuring your performance. So it took a long time for us to sort of understand that and understand what the KPI’s should be to have a successful business.”

“If we hit our targets and we spend how we say we’re gonna spend, then we can see our cash where it’s gonna be in 12 months time.”

“Don’t’ wait until you’ve hit the VAT Threshold to charge properly. Your prices have to be as if you are already VAT registered.”

“It’s not to think of your accountancy fee as a cost. You’ve got to think of it as an investment . .  because it is an investment in your business getting to where you want it to get to.”

“If you find the right accountant that understand you, your personal goals, your business goals , your desires then they’re the people that can really hold your hand, keep you accountable and make sure you get there.”

Episode Highlights:

How To Deal With Clients That are Passion-Driven (10:15 )

Dream Calculator (13:21)

The Power of The Huddle System (15:05)

How The Huddle System Works (17:40)

Existing Numbers vs Budgeting From Scratch (12:36)

KPI’s: Numbers to Measure (23:03)

Advice On Taxes (27:11)

How To Deal With VAT (30:08)

Working with An Accountant (34:34)

Tips on the Right Accountant for your Beauty Business (37:06)

This Episode is brought to you by:

This episode of The Beauty Business Podcast was supported by Kabbage.com.
Kabbage helps small business owners access simple and flexible funding, up to $250K, right away, without the headaches that come with applying for a traditional loan.

Special Offer for Beauty Business Podcast Listeners from Kabbage.com:
Qualify for funding and get a $100 e-gift card – Apply for up to $250,000 of funding through Kabbage, and you’ll get a $100 e-gift card when you qualify (1) . Get Started!

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Qualify for funding. Get a $100 e-gift card

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With Kabbage:

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– Access a line of credit of up to $250,000 (2)

– Withdraw what you need, when you need it

– Only pay for what you use
1. Customers who apply for a Kabbage line of credit using the link in this email and are approved will receive a $100 Tango e-gift card via email 3-4 weeks after qualifying. The Tango card can be redeemed for one gift card toward the customer’s choice of dozens of restaurants, retailers, spas or other experiences. Kabbage reserves the right to cancel the promotion at any time. This offer is single-use and non-transferrable. Valid in the US only.

2. Credit lines are subject to periodic review and change, including line reduction, line increases, or line elimination. This is not a revolving account. Individual requests for capital are separate installment loans.

LINKS MENTIONED IN THIS EPISODE:

Connect with Chris . . .

Website:

https://www.cdcaccounting.com/

Linkedin:

https://www.linkedin.com/in/chris-cheeney-66a72712/

Share a quote from this Episode:

“If you find the right accountant that understand you, your personal goals, your business goals , your desires then they’re the people that can really hold your hand, keep you accountable and make sure you get there.”

If you love this episode or love The Beauty Business Podcast in general, please share this episode or rate us on iTunes or any podcast website where we are available. By sharing and rating us, this will allow us to improve and also, create more episodes just for YOU!

Jun 06 2018

45mins

Play

Rank #16: BBP 054 : Are you an Action Taker or Procrastinator?

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Do you struggle to get the BIG stuff done? You know . . the things that are going to move you forward in your business, reach your goals . . . make a difference?

Or does the day-to-day work simply prevent you from making progress . . . how do you move past that?

Generally speaking there are two personality types at work here.

So. . . are you an action taker or a procrastinator?

You probably know which you are and the chances are you wish you were a little more one than the other . . . in this weeks podcast episode I will show you exactly how to do this.

But as with anything . . . being simply one or the other isn’t the answer.

So how about I tell you that instead of being a procrastinator or action taker only . . . you can be a “Success Maker?”

That sounds better right?

If you are ready to be a Success Maker then hit play and start taking notes!

Episode Highlights and Takeaways:

What is a Procrastinator? (4:46)

“I think procrastinators can be amazing planners . In fact, I think they can put off work by telling themselves they need to ‘plan it out first’ . . .re-plan it  . . . revise those plans then come back to the plans after some ‘thinking time.’”

Traits of A Procrastinator

  1. Unsystematic
  2. Unable To Finish Tasks
  3. Inability to Focus On What’s Important
  4. Often Forgets

What is An Action Taker? (6:58)

“An action taker is someone that strives to achieve their results at all costs often by taking risks and they focus on their goal without delay.”

Traits of An Action Taker

  1. Strives To Achieve
  2. Has Inner Drive
  3. No Excuses
  4. Plans For The Future
  5. Hunger for knowledge

“Like most things in life . . . a bit of moderation is the key . . . you want to be part Action Taker . . . with a dash of procrastinator thrown in there too!”

How To Be A Success Maker (9:50)

  1. Plan with Purpose
  2. Understanding Your Why
  3. Plan SMART
  4. Have A Morning Routine
  5. Keep An Eye On Your Work-Life Balance
  6. Self Investment
  7. Celebrate Your Milestones

LINKS:

Episode 54 Show Notes:

http://beautybusinesspodcast.com/episode54

BBP 033 : 9 Ways to Set You Up for the Perfect Day

http://beautybusinesspodcast.com/bbp-033-9-ways-to-set-you-up-for-the-perfect-day/

BBP 044 : Get Your Life Back By Hiring A VA  

http://beautybusinesspodcast.com/bbp-044-get-your-life-back-by-hiring-a-va/

Self Journal from Best Self

https://bestself.co/products/self-journal

Sharing is Caring!

‘What about if rather than out and out Procrastinator or die-hard Action Taker instead you aimed for the much more realistic and far more desirable ‘Success Maker’. -Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

Help Me Create An Impact!

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment. Every review will count towards my impact goal and will be featured on my website on a daily basis.

Here are ways you can be part of Impact 365:

Leave a recommendation via my Facebook Page: https://www.facebook.com/salonbusinesssecrets/reviews/

Give a review on iTunes:

https://itunes.apple.com/us/podcast/the-beauty-business-podcast/

Visit Impact 365 and leave a comment:

http://salonbusinesssecrets.com/impact

I look forward to hearing from you and of course to help YOU achieve a successful,  stress-free and rock solid business!

May 24 2019

31mins

Play

Rank #17: BBP 047 : Should You Offer Fewer Treatments?

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As humans we really LOVE to complicate things . . . you might not believe me, but we do it all the time!

(Hint: I explain more in the episode!)

As beauty business owners, we are guilty of this more than most especially when it comes to adding more treatments on to our menu and price lists thinking more options will attract more clients or make them book more treatments.

But is this really an effective way to market your treatment or services?

The answer is simply. . .NO!

WHY?!

I’ll tell you why, because . . .

In this episode, I will share with you ALL the reasons why you shouldn’t complicate your treatment menu, what you should focus on and how to know when you should or shouldn’t add more treatments.

It’s that easy as 1,2,3. . . no complications!

Episode Highlights and Takeaways:

“The Myth of More” (2:40)

“This is the often false belief that by offering more things. . . we will get more results!”

Business Owner’s Point of View (3:16)

“More treatments mean more complexity and cost for you.”

Customer’s Side of View (3:58)

“Offering too many choices actually leads to indecision on the part of purchasers.”

My Favourite Use for Jam! (4:41)

Three Areas You Need to Focus On To Help Your Clients Book: (7:22)

  1. You need to make the choice quick and easy.
  2. Make sure you simplify complex terms.
  3. Eliminating the need to compare alternatives.

How do you decide what to potentially remove and whether or not to add something new? (9:14)

Sharing is Caring!

“Too much choice confuses people . . . most of the time simple is best. ”-Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

Help Me Create An Impact!

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment. Every review will count towards my impact goal and will be featured on my website on a daily basis.

Here are ways you can be part of Impact 365:

Leave a recommendation via my Facebook Page: https://www.facebook.com/salonbusinesssecrets/reviews/

Give a review on iTunes:

https://itunes.apple.com/us/podcast/the-beauty-business-podcast/

Visit Impact 365 and leave a comment:

http://salonbusinesssecrets.com/impact

I look forward to hearing from you and of course to help YOU achieve a successful,  stress-free and rock solid business!

Jan 23 2019

18mins

Play

Rank #18: BBP 070 : What Separates a Great Spa from a Good Spa featuring Daphne Metland

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Whenever you book a hotel, you look for the star ratings right?

The ratings allow you to know which hotel has the best services or amenities with one as the lowest and five as the highest.

Who wouldn’t want a 5-star hotel experience?

The same goes with spas and they call them as Bubble Ratings and to be able to achieve great ratings, you need to follow The Good Spa Guide website.

The ratings awarded to spas are the standard measure of how you can make your spa good just like a hotel where different areas of the spa needs focus like your service, treatments and even food! 

I am sure every spa in the UK knows this website so I am pleased to let you know that one of the Directors is going to join us today in this episode!

Let’s all welcome. . .  Daphne Metland!

She will walk us through about The Good Spa Guide, the Bubble ratings and all the things you need to know about creating a great spa.

So if you want your spa to have a high Bubble Rating then you should tune in now!

Episode Highlights and Takeaways:

Meet Daphne Metland (6:05) 

What is A Good Spa Guide and Bubble Ratings? (8: 26) 

The Good Spas Awards (12:44) 

Where To Start From Good To Great As A Spa (15:16) 

Where Are The Spas Going Years From Now? (48:15)

FREEBIES:

Grab Your FREE Get More Clients Breakthrough Call With Adam:

https://calendly.com/adamchatterley/breakthrough

  • This is an opportunity that you shouldn’t miss so get in while stocks last! Allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money!

FREE Gift Card Guide Downloadable:

Anatomy of a Gift Card

  • Planning to create your own gift card? We got you covered! Check out this easy and quick guide you can use.

LINKS:

Episode 70 Show Notes:

http://beautybusinesspodcast.com/episode70

Connect With Daphne Metland:

Website:https://goodspaguide.co.uk/

LinkedIn:https://www.linkedin.com/company/good-spa-guide

The Good Spa White Paper Download

Facebook: https://www.facebook.com/goodspaguide

Instagram: https://www.instagram.com/goodspaguide/

Sharing is Caring!

“The very best spas will offer a variety of styles of treatment including perhaps some journeys where they put two to three treatments together so you could have a couple of  hours of treatments but even a small spa can improve their treatments by what they do before and after it.” -Daphne Metland-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

This podcast is sponsored by:

Whether you own or run a beauty salon, a spa or a skin clinic, you know that on a daily basis that you have to wear a lot of different hats especially when you have a team. And while some of those hats are great like the ‘making your clients feel great’ or the ‘seeing that team member flourish’ hat . . others — like the filing-taxes-and-running-payroll hat — not so great. 

That’s where today’s episode sponsor Gusto comes in. 

You see . . . Gusto basically makes everything to do with payroll, taxes, and the practical bits of managing your team easy for small businesses. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. Plus they make it easy to add on health benefits and even 401(k)s for your team. Oh, and you can get direct access to certified HR experts too.

We’ve partnered with Gusto here at The Beauty Business podcast because we think they are awesome and we are not the only ones. . .

In fact, Gusto has been voted:

  • Best Online Payroll system for 2018
  • Best HR Software of 2019
  • Best Benefits Administration Software of 2019

Gusto ​integrates with your existing online tools​ that you are already using to make your life easier — tools like QuickBooks, Xero, Google, and more.

 77% of their business customers say that​ Gusto takes tedious tasks off their plates, saves them time and makes their business lives easier.

Sounds good? Well as a special bonus, our friends over at Gusto are giving listeners of the Beauty Business Podcast three whole months of service for free when they run their first payroll. 

This is one of those hats you’re going to be glad you gave up. So try a demo and see the magic for yourself just go to gusto.com/​bbp​. That’s https://gusto.com/bbp

Help Me Reach My Goals Before 2019 Ends:

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Nov 06 2019

57mins

Play

Rank #19: BBP 042 : Overcoming Impostor Syndrome as a Beauty Business Owner

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So this week’s topic is a little different to the norm . . . a little more “raw” or “real” as we will be looking at “Impostor Syndrome.”

You may have heard about this and you may even be experiencing it right now but didn’t know it.

Impostor Syndrome can manifest in any gender, race or profession but especially business owners like YOU.

So what is “Impostor Syndrome” and what does it have to do with the beauty industry…?

Well, you might be surprised that it can actually affect you, your business and your path towards success . . . it can be the thing that stops you succeeding or simply holds you back.

Not to confuse you further. . . let’s dive into what “Impostor Syndrome” is, the signs it’s affecting you and ways to cope with it and use it to grow.

Episode Highlights and Takeaways:

What Is “Impostor Syndrome” ? (2:07)

“Impostor syndrome is VERY real and if not tamed it can seriously damage your success, your business even your health and relationships.”

5 Main Signs That Impostor Syndrome Has Crept Into Your Life (4:35)

Ways To Cope With Impostor Syndrome ( 8:45)

This Episode is brought to you by:

This episode of The Beauty Business Podcast was supported by Sideline.

Sideline makes it easy to separate your work and personal calls, switch off when your away from work but still able to leave your phone turned on. You can keep your personal number private and set up automated text messages to respond for you when you are busy!

You can even team up and share responsibility for a phone number with other members of your team!

Sideline isn’t just calls either . . . you can text, call, picture message everything giving you all the benefit of a second phone but at a fraction of the cost and none of the hassle.

Best of all right now listeners of The Beauty Business podcast can download sideline for iPhone or Android for a FREE 7 day trial. Just go to sideline.com/trial for more info . . .

I highly encourage you to check it out!

Sharing is Caring!

“I believe that ‘impostor syndrome’ in all its forms can actually be used to make our businesses better.”  -Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

Plus. . .show your love and support by commenting or best yet by rating us on iTunes or any podcast website where we are available. By sharing and rating us, this will allow us to improve and also, create more episodes just for YOU!

Let’s Hear From You!

Have you experienced Impostor Syndrome? Were you able to find ways to cope with it effectively? If yes, let us know by commenting below or you can join my Facebook Group called the  BeautyBusinessHackers, so you can leave your stories, comments, thoughts and suggestions on there!

Nov 07 2018

22mins

Play

Rank #20: BBP 034 : How to Choose the Best Salon Software for Your Beauty Business

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We’re back with another much-talked about topic in the beauty industry whether in FB groups, forums, seminars or workshops, it’s as hot a topic today as it has ever been . . .

“What is THE BEST or THE RIGHT Salon Software?”

I have been working over 20 years in the beauty industry and I have helped hundreds of clients find the “best” or the “right” software for their salon, spa or clinic. I have placed the word best and right because there is actually no software that is best among the rest or even the right one for everyone! It actually depends on your unique requirements when it comes to  which salon software works best for you and your beauty business.

Just because it works for someone you know, it will not necessarily work for YOUR business as well. Also, don’t be tricked into buying just because of a fancy marketing ad as you might regret spending a lot of money on a salon software that doesn’t really help you at all.

The point of having a salon software system is to allow you to save time and money, but if it’s your first time purchasing software OR if you have made a mistake before and want to make sure you get it right this time… then you are in the right place!

I will be sharing my Definitive Guide to Choosing The Right Salon Software For You which I’ve developed over years of doing this and it’s the exact one I use for my clients when looking for the salon software that is best for them.

Plus, I have created a fantastic checklist to get you off to the right start including some standard requests and things to think about which you can DOWNLOAD HERE

The Definitive Guide to Choosing The Right Salon Software For You (05:13)

MUST HAVE’S & NICE TO HAVE’S (9:06)

“Prioritize all your requirements and once you have all your requirements listed and organized in to somewhat logical groupings, you now need to categorize them as “Must Have’s” and “Nice to Have’s”. This will further help you make a decision about which software to choose.”

CHECK YOUR INTERNET SPEEDS (9:51)

“We need to help you make a clear decision between Online (or Cloud based salon software) and Off Line (or Locally Installed salon software) options. A key deciding factor in whether you are free to choose between these options will be your internet connection.”

To know more about this topic, check out this episode: Episode 5 of The Beauty Business podcast – “Your Salon Software Questions Answered

BUDGET (12:38)

“Your decision about software shouldn’t solely come down to price, but price is always going to be a factor. Don’t just go for the cheapest option and don’t simply pluck a number out of the air . . . remember also that there is not just the initial outlay to consider. ”

RESEARCH (17:26)

“There are A LOT of spa, salon and clinic software systems out there and to save you EVEN more time I have put together another BONUS for you. Check out at least 7 systems and I want you to pick at least 5 of these companies to contact directly to get more information. Remember to base your choices on your list of requirements and not just which one has the fanciest feature list or promotional video.”

Click here for the list of Salon Software Companies!

SHORTLIST (18:50)

“Based on what you find out by email or during your phone conversation, I want you to come up with a shortlist of at least 3 software products.”

DEMO (19:52)

“Now you have your shortlist you need to contact each company either by email, phone or through a contact form on their website. What you are asking for is a one to one software demo. This can either be in person (the best option . . but increasingly uncommon these days) or over the internet (the more common and the most practical option).”

VERIFY (22:59)

“Make sure to fully Verify Any Questions You are not 100% Sure About while in the Demonstration.”

HELPDESK FUNCTIONS (24:38)

“We are going to test their helpdesk! I want you to make 3 phone calls . . . the first at 5 minutes after the Helpdesk stated opening hours, the second at a random time in the day (lunchtime is a good one to try) and then the third call 10 minutes before their helpdesk is due to close at night.

Obviously, you are checking out their opening hours and speed of answering . . . indeed whether anyone answers at all!”

For all the links, visit the show notes page: Click here!

I would definitely love to hear from you if you have a software you’d like to recommend or if you have more questions about this episode, feel free to comment down below or join us on our Facebook group, The Beauty Business Hackers! Tap HERE to join!

This Episode is brought to you by:

This episode of The Beauty Business Podcast was supported by Kabbage.com.
Kabbage helps small business owners access simple and flexible funding, up to $250K, right away, without the headaches that come with applying for a traditional loan.

Special Offer for Beauty Business Podcast Listeners from Kabbage.com:
Qualify for funding and get a $100 e-gift card – Apply for up to $250,000 of funding through Kabbage, and you’ll get a $100 e-gift card when you qualify (1) . Get Started!

Kabbage

Qualify for funding. Get a $100 e-gift card

Apply for up to $250,000 of funding through Kabbage, and you’ll get a $100 e-gift card when you qualify (1). Get Started!

With Kabbage:

– Apply securely in minutes

– Access a line of credit of up to $250,000 (2)

– Withdraw what you need, when you need it

– Only pay for what you use
1. Customers who apply for a Kabbage line of credit using the link in this email and are approved will receive a $100 Tango e-gift card via email 3-4 weeks after qualifying. The Tango card can be redeemed for one gift card toward the customer’s choice of dozens of restaurants, retailers, spas or other experiences. Kabbage reserves the right to cancel the promotion at any time. This offer is single-use and non-transferrable. Valid in the US only.

  1. Credit lines are subject to periodic review and change, including line reduction, line increases, or line elimination. This is not a revolving account. Individual requests for capital are separate installment loans.

Let me know your thoughts! Rate me on iTunes or any podcast website where my show is available!

May 30 2018

31mins

Play

BBP 082 : How To Have Difficult Conversations With Your Team with Sue Ingram (Part 2)

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If you thought part one ended on a cliffhanger like your favorite TV series, here’s Part Two as promised! 

Continuing our conversation about how to change our perception about difficult conversations and how we can approach it effectively. This time we really are getting into the conversations themselves, for when there is no other option but to have one.

But wait . . . before you go and listen, sign up here for The Beauty Business Boot Camp March 2020 now.

Once you’re done, just click the play button!

Episode Highlights and Takeaways:

Quick Recap of Part One (8:08)

How to Have Those Not So Difficult Conversations (9:18)

Trust Issues (12:33)

How Do You Start Off Difficult Conversations (18:25) 

Talking About Feelings (23:24)

The Importance of The Setting for These Conversations (27:37)

Present A Perception (29:34)

What You Want In Place of What You Don’t Want (31:02)

How To Judge Someone To Be Enthusiastic (32:50)

Developing Your Habitual Responses (33:33)

Documenting Conversations (36:20)

How To End The Conversation (37:58)

Keeping The Door Open (39:48)

LINKS Below:

How To Plan Your Conversation Guide

Sign Up For The Beauty Business Boot Camp March 2020

Sharing is Caring!

Because nothing breaks a team up more than not being able to trust someone’s word. 

Most people, sadly in our society today are trained to tell people what they want to hear, not what is exactly the truth so don’t expect people to hit that target straight off cause they won’t but YOU can help them. 

Successful teams are extremely positive places and you need to look in every opportunity to say ‘Well done.’ –Sue Ingram–

Help a colleague or someone you know who’d be interested by sharing this quote or episode.

Feb 20 2020

46mins

Play

BBP 081 : How To Have Difficult Conversations With Your Team with Sue Ingram (Part 1)

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It’s a two parter . . . that’s how good this episode is, so good we had to make it two episodes!

Meet our first guest for 2020 . . . an outstanding HR professional with over 25 years of experience and also the author of the bestselling book, “FIRE WELL: How To Fire Staff So They Thank You.” 

Sue Ingram joins us to share her expertise all about having difficult conversations with your team . . . including how to no longer think of them as ‘difficult’ . .  so tune in now!

Meet The Salon & Spa Social Simplifier here!

Episode Highlights and Takeaways:

Sue’s Story (3:55)

Why Are They Difficult Conversations (5:19)

Origin of Difficult Conversations (9:50)

The Missing Point: Attitude & Behavior (11:50)

Hiring The Right People For Your Brand (18:46)

Different Personality Types (21:12)

Recruitment Interview Tips (24:32)

Tips on Induction (29:23)

First Impressions and Fresh Eyes (31:54)

Values and Branding (33:07)

Importance of Procedures When It Comes To Handling A Team (37:31)

A.C.A.S. Guidelines (40:00)

Rookie Mistakes: Family or Employee? (41:29)

LINKS Below:

Get The Salon & Spa Social Simplifier HERE!

Sharing is Caring!

I don’t believe them to be difficult at all. I believe them to be generous conversations, because to leave someone failing . . . not to tell them is perhaps the most unkind thing anyone can do – especially a manager. –Sue Ingram–

Help a colleague or someone you know who’d be interested by sharing this quote or episode.

Feb 13 2020

48mins

Play

BBP 080 : Why Won’t My Clients Rebook?

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In this 80th episode of The Beauty Business Podcast, let’s dive into what rebooking really means for your business while identifying the reasons why your clients aren’t rebooking plus we take a look at the benefits of having your clients coming back more and more often that most people overlook. 

I will also be sharing my NEW and improved Beaut Client CAlculator to predict exactly the number of clients you’ll need in order to reach those revenue goals you have.

Start Calculating with The Client Calculator here!

Aside from the calculator, I have created a social media planner just for you with a calendar to help you on your social media problems and even suggestions and hashtags of what to post to really increase your engagement . . . this will save you hours of unnecessary brainstorming about what to post everyday! 

Meet The Salon & Spa Social Simplifier here!

Episode Highlights and Takeaways:

Defining PreBooking and ReBooking (3:21)

The Lifetime Value of Clients (5:31) 

The Number One Benefit of Rebooking (7:49)

Your FREE Client Calculator (10:34)

Number Two Benefit of Rebooking (12:30)

Benefits of Rebooking for Team Members (14:31)

Benefits of Rebooking for Clients  (15:55)

So Why Don’t YOUR Clients Rebook? (18:00)

How To Get Your Clients To Rebook (24:38)

LINKS Below:

Get The Salon & Spa Social Simplifier HERE!

The Client Calculator

Sharing is Caring!

So the absolute KEY to solving your client issues once and for all is to have your clients (the clients you DO have) coming back again, again, again and again. –Adam Chatterley–

Help a colleague or someone you know who’d be interested by sharing this quote or episode.

Feb 06 2020

37mins

Play

BBP 079 : Up Your InstaGame in 2020

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Hello 2020 from The Beauty Business Podcast . . . if you are wondering why we took an extended break over December and January then you’d better listen to our first episode this year . . . I’ll let you in on the amazing things that have already happened this year like the Beauty Business BootCamp 2020!

Find out more about The Beauty Business Bootcamp here.

So . . . which best describes your social media efforts:

  • I post now and then . . . but don’t really get it
  • I post lots . . . but don’t seem to see any real results
  • I post all the time . . . and I get some comments and likes but I’ve got no idea if it brings me any business
  • I’ve got social media nailed and couldn’t run my business without it

If you’re that last one . . . congrats, you can sit back and relax, but if you are any of the first three then relax by all means, but grab a pen and paper because I’m about to sort out your social media struggles results right now!

You can finally turn those comments into clients and likes into loot so hit the play button now! 

Check out The Salon and Spa Social Simplifier and save yourself hours each month!

Episode Highlights and Takeaways:

Why Focus on Instagram? (8:38)

Why You Should Use Social Media Within Your Business (12:00)

Making The Most of Your ‘Gram (15:34)

What To Post On Instagram? (22:01)

Main Feed: Photos and Videos (24:34)

What To Write About? (27:10)

How To Write Captions? (32:38)

What Hashtags To Use? (37:07)

Introducing The Salon & Spa Social Simplifier (41:25)

LINKS Below:

Sign up here for The Beauty Business BootCamp 2020!

Get The Salon & Spa Social Simplifier HERE!

Linktree

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Sharing is Caring!

It’s not ALL about new clients and new business either. Once you get a new client, when you connect with them on social media it reinforces that CONNECTION with you as a business and as a brand. –Adam Chatterley–

Help a colleague or someone you know who’d be interested by sharing this quote or episode.

Jan 31 2020

45mins

Play

BBP 078 : How to Set the Right Goals for YOU in 2020

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Merry Christmas and Happy New Year. . . a little in advance as I know you are hustling for the holidays. ( More revenue…yay! )

Wow . . .can you believe it, 2020 is just a few days away.  . .

What would you like to achieve next year?

Will 2020 be any different from this year?

Do you have a plan for 2020?

. . . or are you just HOPING 2020 is going to be better???

Let me help you with setting your goals for a successful 2020 . . . not only that, let me help you pick THE RIGHT goals for you and your business and then plan how to achieve them.

But before we get to that I have some BIG news . . .  The Beauty Business Boot Camp 2020 is now officially open for registration! 

Expect MUCH more in the way of strategies and advice that you can use to get more clients and make them spend more on your salon. I share a lot more in this episode and but for now all you need to do is register . . . beautybusinesspodcast.com/bootcamp.

This is a 7-day intensive online training that is absolutely FREE so sign up now before you do anything else. Us today’s goal setting episode as a start, but this should be on top of your list. 

Just click this link to register: beautybusinesspodcast.com/bootcamp.

Have you signed up? AWESOME!

So this week’s episode will be about how to set your goals and then map out next year so get a pen and paper then hit the play button. . .

2020 here we come!

Episode Highlights and Takeaways:

Join The Beauty Business Boot Camp (3:09)

Goals Outlined: Facts First (9:41)

How Does That Feel (11:28)

What Worked Well For Your Business . . and why? (12:30)

What Didn’t Work Well . . and why? (13:17)

Planning Ahead (18:22)

Sneaky secret offer  . . .

Fancy a FREE Breakthrough Coaching Call With Adam:

https://calendly.com/adamchatterley/breakthrough

Only those chosen few that actually read the episode description or show notes get to see this offer! If you can’t wait for the Bootcamp . . allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money.

If you’ve never had a coach or never tried working with a coach, this is a great taster session. 

No cost . . . no obligations . . . but you do have to answer a couple of questions though to claim your spot!

LINKS:

Episode 78 Show Notes:

http://beautybusinesspodcast.com/episode78

KPI- related Podcast Episodes:

BBP 008 : How Is Your Salon or Beauty Business Performing?

http://beautybusinesspodcast.com/how-is-your-salon-performing/

BBP 018 : How Much Money Can You Make in a Beauty Salon

http://beautybusinesspodcast.com/how-much-money-can-you-make-from-a-beauty-salon/

BBP 050 : Increase Your Profits Thanks To Better Client Retention

http://beautybusinesspodcast.com/bbp-050-increase-your-profits-thanks-to-better-client-retention/

Sharing is Caring!

“You see most people, when they think about planning, they think about looking forwards . . . but actually good planning starts with looking backwards!” -Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

Help Me Reach My Goals Before 2019 Ends:

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Dec 12 2019

33mins

Play

BBP 077 : 7 Ways to Prepare Your Business for The Holidays (a.k.a. The Alternative Christmas Episode)

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As we bid farewell to November. . . here’s an episode to kickstart my favorite holiday. . . Christmas!

I am officially starting the holiday season with a Christmas related episode. . . (cue in some Christmas jingles).

If you are wondering why I named this episode as a.k.a The Alternative Christmas Episode. . . for the sole reason that I usually share tips on how to generate more revenue during December, however this one will focus on the other side of Christmas which sometimes we overlook or even pay no mind at all. 

Since this is by far the busiest holiday for every beauty business owner, I want to sort of give you a reminder or a checklist on how or what to prepare for this yuletide season. 

Now before you go ahead and listen, it’s actually Thanksgiving in the US so allow me to say THANK YOU for all your support and to give back. . . 

I have a GIFT in the form of an early Christmas Advent Calendar for all of you!

This calendar contains 15 days of Holiday Tips you can do to generate more income this Christmas and you can download it here: beautybusinesspodcast.com/advent.

Not only that. . . I am announcing that we will be having a second Beauty Business Boot Camp coming this January 2020!

If you missed it before or haven’t heard of it yet then listen to this episode for more but you can already sign up here: beautybusinesspodcast.com/bootcamp.

Have you downloaded the calendar and signed up? Awesome then let’s start listening shall we?

Episode Highlights and Takeaways:

Why You Should Join The Beauty Business Boot Camp 2020 (4:37)

7 Ways to Prepare Your Business for The Holidays (7:48)

  1. Look After Yourself.
  2. Get Things In Place First 
  3. Get Some Help
  4. Take A Look At Your Team’s Time Off or Vacation Bookings 
  5. Don’t Forget To Take Care of Your Team!
  6. Be Insured and Reassured
  7. Get Yourself A Head Start On The New Year!

Sneaky secret offer  . . .

Fancy a FREE “Get More Clients” Breakthrough Call With Adam:

https://calendly.com/adamchatterley/breakthrough

  • This is an opportunity that you shouldn’t miss so get in while stocks last! Allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money!

LINKS:

Episode 77 Show Notes:

http://beautybusinesspodcast.com/episode77

Episode 66: 

http://beautybusinesspodcast.com/episode66

Sharing is Caring!

“Such a powerful phrase that . . . “I’d hate for you to miss out.” Now it shows your client that you are looking out for them . . . awesome customer service AND well people hate to miss out. ” -Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

This podcast is sponsored by:

Whether you own or run a beauty salon, a spa or a skin clinic, you know that on a daily basis that you have to wear a lot of different hats especially when you have a team. And while some of those hats are great like the ‘making your clients feel great’ or the ‘seeing that team member flourish’ hat . . others — like the filing-taxes-and-running-payroll hat — not so great. 

That’s where today’s episode sponsor Gusto comes in. 

You see . . . Gusto basically makes everything to do with payroll, taxes, and the practical bits of managing your team easy for small businesses. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. Plus they make it easy to add on health benefits and even 401(k)s for your team. Oh, and you can get direct access to certified HR experts too.

We’ve partnered with Gusto here at The Beauty Business podcast because we think they are awesome and we are not the only ones. . .

In fact, Gusto has been voted:

  • Best Online Payroll system for 2018
  • Best HR Software of 2019
  • Best Benefits Administration Software of 2019

Gusto ​integrates with your existing online tools​ that you are already using to make your life easier — tools like QuickBooks, Xero, Google, and more.

 77% of their business customers say that​ Gusto takes tedious tasks off their plates, saves them time and makes their business lives easier.

Sounds good? Well as a special bonus, our friends over at Gusto are giving listeners of the Beauty Business Podcast three whole months of service for free when they run their first payroll. 

This is one of those hats you’re going to be glad you gave up. So try a demo and see the magic for yourself just go to gusto.com/​bbp​. That’s https://gusto.com/bbp

Help Me Reach My Goals Before 2019 Ends:

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Nov 27 2019

27mins

Play

BBP 076 : How To Get Your Life And Your Business To Where You WANT It To Be!

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Welcome to another episode of The Beauty Business Podcast and this one’s a little bit different. While I love giving out practical and actionable tips or advice to make your business better. . . let’s get into some #RealTalk for a moment here.

There are just a few weeks left of 2019 and there’s been something on my mind as I attended a conference a few days ago. . .  now I won’t spoil the story here as you need to listen to it to understand what I am talking about. . . but recently, I have started to wonder why we make our businesses more difficult or more complicated than we need to?

It’s like going for a drive where you could have reached your destination in 30 minutes if you just followed the correct route, but you ended up being distracted and tried the so-called “detour” then got yourself lost or it took you an hour or more to get there. 

Same goes with reaching our goals in our business. . . are we going where we should be going? Are we following the correct path? Or are we still making it difficult by taking unnecessary detours and becoming distracted?

If you can relate to this then have a listen to today’s  episode now!

Episode Highlights and Takeaways:

My Lazy Sunday Story (1:26)

An Event You MUST Check Out (2:28)

The Race to the South Pole  (7:56)

Business Doesn’t Have To Be Hard (9:32)

How To Get Your Life And Your Business To Where You WANT It To Be As Quickly As Possible (13: 43)

Why Hire A Business Coach (18:22)

Sneaky secret offer  . . .

Fancy a FREE “Get More Clients” Breakthrough Call With Adam:

https://calendly.com/adamchatterley/breakthrough

  • This is an opportunity that you shouldn’t miss so get in while stocks last! Allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money!

LINKS:

Episode 76 Show Notes:

http://beautybusinesspodcast.com/episode76

The Lash Social UK

https://www.thelashsocialuk.com/

Sharing is Caring!

“Business doesn’t have to be complicated. Yes, it might be tough, you might need to change your habits, you might need to go out on a limb, or take a leap of faith. But what if just doing that, what if making that change gets you there much much sooner than you ever thought it can happen?” -Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

This podcast is sponsored by:

Whether you own or run a beauty salon, a spa or a skin clinic, you know that on a daily basis that you have to wear a lot of different hats especially when you have a team. And while some of those hats are great like the ‘making your clients feel great’ or the ‘seeing that team member flourish’ hat . . others — like the filing-taxes-and-running-payroll hat — not so great. 

That’s where today’s episode sponsor Gusto comes in. 

You see . . . Gusto basically makes everything to do with payroll, taxes, and the practical bits of managing your team easy for small businesses. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. Plus they make it easy to add on health benefits and even 401(k)s for your team. Oh, and you can get direct access to certified HR experts too.

We’ve partnered with Gusto here at The Beauty Business podcast because we think they are awesome and we are not the only ones. . .

In fact, Gusto has been voted:

  • Best Online Payroll system for 2018
  • Best HR Software of 2019
  • Best Benefits Administration Software of 2019

Gusto ​integrates with your existing online tools​ that you are already using to make your life easier — tools like QuickBooks, Xero, Google, and more.

 77% of their business customers say that​ Gusto takes tedious tasks off their plates, saves them time and makes their business lives easier.

Sounds good? Well as a special bonus, our friends over at Gusto are giving listeners of the Beauty Business Podcast three whole months of service for free when they run their first payroll. 

This is one of those hats you’re going to be glad you gave up. So try a demo and see the magic for yourself just go to gusto.com/​bbp​. That’s https://gusto.com/bbp

Help Me Reach My Goals Before 2019 Ends:

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Nov 21 2019

27mins

Play

BBP 075 : How to Get Your Spa on the Map by Winning More Awards with Helena Grzesk

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Welcome back to our regular Podcast episode and to cap off last week’s 8-episode marathon in support of the National Spa Week, here’s another inspiring episode you should listen to. . .

Recently, I was at the Good Spa Awards and had immensely enjoyed seeing spas who got recognized for their hard work. Plus last week, we had an episode with the founder of The Good Spa Guide, Daphne Metland and was able to touch on the subject about awards so on this episode, we will be talking about how to win awards and be recognized!

I had the best person in mind to join us on this episode and she’s no other than my very good friend. . . Helena Grzesk who is also a multi-awarded spa owner and manager. Currently, she’s the General Manager of UK Spa Association.

“Winning awards is great, it’s taking part that counts” may sound like a cliche but it’s actually true as it has benefits as well. . . you’ll find out later why and MORE!

Now before you go dive and enter all the awards in the beauty business industry, let’s hear how Helena started and her tips or strategies on how to start entering and win awards.

Plus listen until the end of the podcast because I have a very EXCITING announcement!

Episode Highlights and Takeaways:

Helena’s Journey In The Spa Industry (4:40)

Benefits of Winning Awards (8:12)

Entering The Right Awards (12:21)

Where To Start Entering Awards (14:16)

Tips On How To Decide On Which Category To Enter (21:28)

What To Consider When You’re New (25:15)

What To Do After Application (27:22)

Side Benefits Of Entering (31:41)

Boost Your Marketing Strategy To Win (34:40)

Attending The Awards Ceremony (38:13)

Strategy To Win Awards (45:10)

Want some FREE one-to-one coaching with ME?

Grab Your FREE Get More Clients Breakthrough Call With Adam:

https://calendly.com/adamchatterley/breakthrough

  • This is an opportunity that you shouldn’t miss so get in while stocks last! Allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money!

LINKS:

Episode 75 Show Notes:

http://beautybusinesspodcast.com/episode75

Beauty Business Boot Camp:

http://beautybusinesspodcast.com/bootcamp

Sharing is Caring!

“Just entering the awards themselves is a huge marketing opportunity and it’s a huge free marketing opportunity to tend your business out and put it directly in front of a whole new audience of people.” -Helena Grzesk-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

This podcast is sponsored by:

Whether you own or run a beauty salon, a spa or a skin clinic, you know that on a daily basis that you have to wear a lot of different hats especially when you have a team. And while some of those hats are great like the ‘making your clients feel great’ or the ‘seeing that team member flourish’ hat . . others — like the filing-taxes-and-running-payroll hat — not so great. 

That’s where today’s episode sponsor Gusto comes in. 

You see . . . Gusto basically makes everything to do with payroll, taxes, and the practical bits of managing your team easy for small businesses. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. Plus they make it easy to add on health benefits and even 401(k)s for your team. Oh, and you can get direct access to certified HR experts too.

We’ve partnered with Gusto here at The Beauty Business podcast because we think they are awesome and we are not the only ones. . .

In fact, Gusto has been voted:

  • Best Online Payroll system for 2018
  • Best HR Software of 2019
  • Best Benefits Administration Software of 2019

Gusto ​integrates with your existing online tools​ that you are already using to make your life easier — tools like QuickBooks, Xero, Google, and more.

 77% of their business customers say that​ Gusto takes tedious tasks off their plates, saves them time and makes their business lives easier.

Sounds good? Well as a special bonus, our friends over at Gusto are giving listeners of the Beauty Business Podcast three whole months of service for free when they run their first payroll. 

This is one of those hats you’re going to be glad you gave up. So try a demo and see the magic for yourself just go to gusto.com/​bbp​. That’s https://gusto.com/bbp

Help Me Reach My Goals Before 2019 Ends:

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Nov 15 2019

55mins

Play

BBP 074 : National Spa Week : Special Edition – Employee Financial Wellness

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Today’s the final part of our special podcast episodes supporting National Spa Week here in the UK! How time flies and really hope you’ve learned a lot.

Today on the show we are looking closely at a particular topic that is  . . well still very much a taboo. Money is not something you casually talk about at your workplace, but it is probably the best place we could talk about it. Particularly if you are having money worries. 

So today I am joined joined today by Phil Holdsworth from AurumGold talk to us all about personal financial wellbeing and he also shares is own personal story and struggles with money troubles.

If you ever find yourself in a similar situation or know someone at work that you suspect might be experiencing money problems, then tune in now to see how you can help yourself and possibly also help a colleague or friend out too.

Episode Highlights and Takeaways:

Phil’s Personal Journey (7:10)

Hope Amidst Financial Crisis (14:22)

How Financial Strains Affect Careers (15:49)

What’s Wrong with the Work Hard, Play Hard Lifestyle (18:56)

What’s Aurumgold? (23:25)

Signs To Look Out For Before It Gets Really Bad (29:08)

How To Approach A Co-worker About Financial Problems (34:10)

Talking About Mental Health And Finances (37:21)

Pressure On Business Owners (38:23)

How and Where To Seek Help When In Need (40:33)

LINKS:

Episode 74 Show Notes:

http://beautybusinesspodcast.com/episode74

Get In Touch With Phil Holdsworth:

Website: 

https://www.aurumgoldltd.co.uk/

Contact number:

07825137617

National Spa Week:

https://www.spa-uk.org/spaweek

Sharing is Caring!


“I think things like financial wellbeing have a massive impact on our lives. If we don’t help people now and also help them look into the future. . . all we’re going to do is perpetuate the same situation, possibly even exacerbate it.” –Phil Holdsworth–

Help a colleague or someone you know who’d be interested by sharing this quote or episode.

Nov 10 2019

54mins

Play

BBP 073 : National Spa Week : Special Edition – Leadership

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Welcome back to another special edition of the show. This is part SIX in a special series supporting national spa week here in the UK which takes place from the 4th to the 10th of November 2019. 

Today on the show we are delving in to the subject of Leadership within an organisation specifically within a spa . . but the same concepts apply in a salon or a hotel as you progress through your career or business journey. 

I’m joined today by guest expert Rebecca Bonnington from Tricres and she shares with me . . . and with all of you an entirely new way to look at the requirements of a leader in a business as you progress throughout your own journey . . . no matter what stage you are at right now. 

So take a few minutes for todays insightful conversation as we as we learn more about this new kind of leadership in the spa industry.

Episode Highlights and Takeaways:

Meet Rebecca Bonnington (3:44)

Leadership In Small Businesses (5:21)

Is Leadership The New Management? (7:36)

How Does Leadership Apply To Every Stage of Your Career (9:28)

Managing A Team (14:14)

Tips On Proper Management (21:20)

Changes in Leadership Within A Higher Role (25:12)

Being On Top Of The Mountain (39:27)

Favorite Resources of Learning in the Modern World (43:21)

LINKS:

Episode 73 Show Notes:

http://beautybusinesspodcast.com/episode73

Get In Touch With Rebecca Bonnington:

Website: https://www.tricres.com/

LinkedIn: https://www.linkedin.com/in/rebeccabonnington/

Twitter: https://twitter.com/TricresLtd

Facebook: https://www.facebook.com/TricresLLP/

National Spa Week:

https://www.spa-uk.org/spaweek

Sharing is Caring!

“A leader will empower their people and give them the tools and confidence they need to deliver these tasks without being micromanaged and then give them the full accountability and responsibility for delivering those tasks. ” –Rebecca Bonnington–

Help a colleague or someone you know who’d be interested by sharing this quote or episode.

Nov 09 2019

48mins

Play

BBP 072 : National Spa Week : Special Edition – Business Health

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Welcome back again for another special edition of the show. This is part FIVE in a special series supporting national spa week here in the UK which takes place from the 4th to the 10th November 2019. 

Our episode today will tackle Business Health  . . . what on earth is that?

My special guest today is Lopo Champalimaud. Lopo is possibly an unfamiliar name to you, but he is the CEO and Co-Founder of Treatwell (formerly Wahanda), which I am sure you will have heard of and will be helping us understand all about Business Health and what that actually means.

If you want to know if your business is “healthy” then tune in now!

Episode Highlights and Takeaways:

Healthy Workplace Vs Successful Business (4:10)

Lopo’s Journey (5:50)

What is Treatwell? (12:46)

The Elements of Culture For Healthy Business (14:12)

Creating Your Own Culture (25:55)

Thoughts On Failure (28:17)

Holiday Policy (32:25)

Effect of Autonomy (43:47)

Tools To Measure Employee Happiness (45:34)

Striving For Business Health (46:09)

LINKS:

Episode 72 Show Notes:

http://beautybusinesspodcast.com/episode72

Get In Touch With Lopo Champalimaud:

Website: https://www.treatwell.co.uk/

National Spa Week:

https://www.spa-uk.org/spaweek

Sharing is Caring!

“I think at the very heart, I think at the beginning . . . in every successful business there is a culture that becomes defined, that’s clear and that’s strong and that aligns the values that are of importance to that whole company. ” –Lopo Champalimaud–

Help a colleague or someone you know who’d be interested by sharing this quote or episode.

Nov 08 2019

52mins

Play

BBP 071 : National Spa Week : Special Edition – Commercial Health and Workplace Wellness Strategies

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Welcome to the part four of The Beauty Business Podcast’s special series supporting National Spa Week here in the UK which takes place from the 4th to the 11th November 2019. 

In this episode, we will be talking about the importance of Commercial Health and Workplace Wellness Strategies. Joining us today is my special guest Natalie McMillan from McMillan and Associates Ltd. 

With a wealth of experience and really one of the pioneers of workplace wellness strategies, Natalie will give us the lowdown on what this all means and how you can adapt and adopt things within your own business without breaking the bank.

Tune in now and join us as we learn more about Commercial Health and Workplace Wellness Strategies with Natalie McMillan.

Episode Highlights and Takeaways:

Meet Natalie McMillan (4:18)

What is a Workplace and Wellness Strategy (5:36)

Correlation Between Wellness in The Workplace and Business Success (7:53)

Wellness as Part of Recruitment And Retention (10:20)

Practical Tips to Ensure Wellness in the Workplace (10:59)

Successful Employee Engagement (17:14)

What’s the Best Approach For Your Staff (18:53)

Flexibility And Trust (20:18)

Physical and Mental Wellbeing Links (23:05 )

LINKS:

Episode 71 Show Notes:

http://beautybusinesspodcast.com/episode71

Get In Touch With Natalie McMillan:

Website: https://www.wicked-hr.com/

Twitter:https://twitter.com/Nat_womenleader

National Spa Week:

https://www.spa-uk.org/spaweek

Sharing is Caring!

“The Office of National Statistics states that in 2017, 137 millions days were lost to sickness just in the UK. So I think that tells you why it’s important!  That’s on average about four and a half days for each person that’s working in your business.”

–Natalie McMillan–

Help a colleague or someone you know who’d be interested by sharing this quote or episode.

Nov 07 2019

30mins

Play

BBP 070 : What Separates a Great Spa from a Good Spa featuring Daphne Metland

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Whenever you book a hotel, you look for the star ratings right?

The ratings allow you to know which hotel has the best services or amenities with one as the lowest and five as the highest.

Who wouldn’t want a 5-star hotel experience?

The same goes with spas and they call them as Bubble Ratings and to be able to achieve great ratings, you need to follow The Good Spa Guide website.

The ratings awarded to spas are the standard measure of how you can make your spa good just like a hotel where different areas of the spa needs focus like your service, treatments and even food! 

I am sure every spa in the UK knows this website so I am pleased to let you know that one of the Directors is going to join us today in this episode!

Let’s all welcome. . .  Daphne Metland!

She will walk us through about The Good Spa Guide, the Bubble ratings and all the things you need to know about creating a great spa.

So if you want your spa to have a high Bubble Rating then you should tune in now!

Episode Highlights and Takeaways:

Meet Daphne Metland (6:05) 

What is A Good Spa Guide and Bubble Ratings? (8: 26) 

The Good Spas Awards (12:44) 

Where To Start From Good To Great As A Spa (15:16) 

Where Are The Spas Going Years From Now? (48:15)

FREEBIES:

Grab Your FREE Get More Clients Breakthrough Call With Adam:

https://calendly.com/adamchatterley/breakthrough

  • This is an opportunity that you shouldn’t miss so get in while stocks last! Allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money!

FREE Gift Card Guide Downloadable:

Anatomy of a Gift Card

  • Planning to create your own gift card? We got you covered! Check out this easy and quick guide you can use.

LINKS:

Episode 70 Show Notes:

http://beautybusinesspodcast.com/episode70

Connect With Daphne Metland:

Website:https://goodspaguide.co.uk/

LinkedIn:https://www.linkedin.com/company/good-spa-guide

The Good Spa White Paper Download

Facebook: https://www.facebook.com/goodspaguide

Instagram: https://www.instagram.com/goodspaguide/

Sharing is Caring!

“The very best spas will offer a variety of styles of treatment including perhaps some journeys where they put two to three treatments together so you could have a couple of  hours of treatments but even a small spa can improve their treatments by what they do before and after it.” -Daphne Metland-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

This podcast is sponsored by:

Whether you own or run a beauty salon, a spa or a skin clinic, you know that on a daily basis that you have to wear a lot of different hats especially when you have a team. And while some of those hats are great like the ‘making your clients feel great’ or the ‘seeing that team member flourish’ hat . . others — like the filing-taxes-and-running-payroll hat — not so great. 

That’s where today’s episode sponsor Gusto comes in. 

You see . . . Gusto basically makes everything to do with payroll, taxes, and the practical bits of managing your team easy for small businesses. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. Plus they make it easy to add on health benefits and even 401(k)s for your team. Oh, and you can get direct access to certified HR experts too.

We’ve partnered with Gusto here at The Beauty Business podcast because we think they are awesome and we are not the only ones. . .

In fact, Gusto has been voted:

  • Best Online Payroll system for 2018
  • Best HR Software of 2019
  • Best Benefits Administration Software of 2019

Gusto ​integrates with your existing online tools​ that you are already using to make your life easier — tools like QuickBooks, Xero, Google, and more.

 77% of their business customers say that​ Gusto takes tedious tasks off their plates, saves them time and makes their business lives easier.

Sounds good? Well as a special bonus, our friends over at Gusto are giving listeners of the Beauty Business Podcast three whole months of service for free when they run their first payroll. 

This is one of those hats you’re going to be glad you gave up. So try a demo and see the magic for yourself just go to gusto.com/​bbp​. That’s https://gusto.com/bbp

Help Me Reach My Goals Before 2019 Ends:

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Nov 06 2019

57mins

Play

BBP 069 : National Spa Week : Special Edition – Recruitment and Retention

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Hello to day three of our special series of the Beauty Business Podcast episodes supporting National Spa Week and this year’s topic, 2019 if you are listening to this in the future, which is Wellness In the Workplace. 

Like I said in the title there . . . today’s topic is Recruitment and Retention. Unless you’ve been living under a rock in the beauty and spa industry then you will I am sure be aware that we are facing a real challenge with recruitment across the industry.

Today’s amazing guest expert who will help shine some light and provide some important solutions to this challenge . . . a good friend of mine, Helena Field, founder of SpaPulse a website and service taking a whole new approach to recruitment.

Now take a little time out and join me on this episode as talk all about Recruitment and Retention with Helena Field.

Episode Highlights and Takeaways:

All About Helena Field (6:19)

Helena’s View On Recruitment Crisis (9:26)

The Employer Side of Recruitment Insights (13:14)

The Interview Stage (16:21)

Tips on Making The Right Choice (19:31)

What Comes Next After Finding The Right One (21:07)

Final Thoughts On The Employer Side of Recruitment (28:25)

The Start of An Employee’s Journey (30:54)

Preparing For An Interview (36:15)

How An Employee Can Maximize Their First Day (41:11)

Why Communication Is Key (43:42)

How To Retain Their Employment (46:11)

Advice To A New Employee (50:05)

LINKS:

Episode 69 Show Notes:

http://beautybusinesspodcast.com/episode69

Get In Touch With Helena Field:

SpaPulse: https://www.spapulse.com/

Email: helena@spapulse.com

National Spa Week:

https://www.spa-uk.org/spaweek

Sharing is Caring!

“If they’ve got the willingness, the passion and warmth then you and your team can help match . .  even if their qualifications or at least their experience it isn’t right where you want it. I’ve done this many times and I’ve seen incredible results. That’s where I pick the right personality over somebody that may have lots of experience, but comes in with the wrong attitude, so for me it’s about attitude and personality.” -Helena Field-

Help a colleague or someone you know who’d be interested by sharing this quote or episode.

Nov 06 2019

57mins

Play

BBP 068 : National Spa Week : Special Edition – Employee Physical Health

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This is the second part in a special series supporting National Spa Week here in the UK, which takes place from the 4th to the 10th November 2019. 

Today we will be talking about the importance of looking after, and looking out for, your own physical health at work and also the physical health of your team at work.  We are also looking at the ways you can bring a bit more physical health in to your every day while AT work be it in an office, in the spa, in the treatment room or on reception. 

On this episode, I am joined by an expert in this subject, the fascinating Iain Bell from the Executive Fitness Foundation.

Let’s get physical . . . or rather talk about physical health shall we? 

Episode Highlights and Takeaways:

Getting To Know Iain Bell (4:19)

What is Wellness? (7:09)

The Need For Employee Wellness (9:08)

Importance of Employee Wellness For The Employer (10:15)

Why is this SO Important in The Beauty Industry (11:38)

Bottomline Benefit of Employee Wellness (12:11)

Notable Benefits for the Client (13:01)

The Perfect Wellness Focused Day of A Therapist (15:10)

Purpose of Meditation and How To Meditate (17:43)

What Can A therapist Do With Just Ten Minutes To Keep Going Through The Day (22:15)

Ideal Lunch and What To Do with Breaks (25:41)

Healthy Lunch For Employees (27:31)

Wellness Advice For The Rest Of The Day (30:29)

Finishing The Day Strong Wellness Tip (33:32)

Wellness Benefit On Going Out After Work (34:21)

Evening Wellness Advice (36:21)

Best Time To Eat or Sleep (39:35)

Quality of Sleep (41:00)

One Positive Thing To Change (44:51)

How To Facilitate Wellness Into Your Beauty Business (48:17)

LINKS:

Episode 68 Show Notes:

http://beautybusinesspodcast.com/episode68

Get In Touch With Iain Bell:

http://ef1.com/

National Spa Week:

https://www.spa-uk.org/spaweek

Sharing is Caring!

“I don’t know anything that can be more important for consistency in business than wellness. When you’re trying to repeat a level of service, wellness is the building block foundation for that to happen. ” -Iain Bell-

Help a colleague or someone you know who’d be interested by sharing this quote or episode.

Nov 05 2019

56mins

Play

BBP 067 : National Spa Week : Special Edition – Employee Mental Health

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Welcome to a very special edition of the show. This is the first part in a special series supporting National Spa Week here in the UK which takes place from the 4th to the 10th November 2019. 

Today we are talking about the importance of looking after . . and looking out for . . your mental health and the mental health of your team at work.  Joining us on this episode is an expert from Caritas Neuro, Leigh Fell.

Let’s remove the stigma about mental health at work and by listening to this podcast episode you are taking the first step to learn more about what we can do.

Episode Highlights and Takeaways:

Getting To Know Leigh Fell (3:30)

Mental Health In Everyday Life (5:46)

Mental Health Awareness At Work (7:44)

Understanding The Impact of Mental Health Awareness (11:09)

What is Presentism? (12:19)

Early Signs To Watch Out For (14:18)

Difference In Mental Health Between Men and Women (16:48)

What You Can Do To Help Others (19:08)

What To Do If You Suspect a Colleague At Work is Struggling (21:20)

How to Self-Evaluate Your Own Mental Health (24:17)

LINKS:

Episode 67 Show Notes:

http://beautybusinesspodcast.com/episode67

Get In Touch With Caritas Neuro:

Website: https://caritasneuro.com/

LinkedIn: https://www.linkedin.com/company/caritas-clinical-ltd/

Facebook:https://www.facebook.com/CaritasNeuro/

Twitter: https://twitter.com/caritasneuro

National Spa Week:

https://www.spa-uk.org/spaweek

Sharing is Caring!

“You don’t really understand it until you have experienced it and that’s the reality… It’s got to come from the top down so that leaders of an organisation and senior managers, they need to set as an example.” -Leigh Fell-

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Nov 04 2019

30mins

Play

BBP 066 : Time Sensitive 10 Ways to Make More Money at Christmas with Gift Cards

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Sure . . . you should already be planning for 2020, but I’m not quite done with 2019 yet and neither should you be.

You see I firmly believe that in the last two months of the year in the beauty and spa world, you can add around one third or up to  half your annual revenue to your takings and the key to this is one simple strategy . . . 

Way back in episode 19 “How to Make the Most of Christmas in Your Salon” I talked in detail about gift vouchers. ( If you haven’t listened to it then please do check it out as well – I highly recommended)

But in todays episode, I will be updating those lessons of two years ago concerning Gift Vouchers or Gift cards with newer, even BIGGER strategies and you’ll soon see why once you listen all the way through.

Now as stated on the episode title this stuff is “Time Sensitive” so I will no longer keep you reading this so you can listen to it and put your plans into place. . . and make some more money!

But before I let you go and listen. . . let me tell you that I have a surprise downloadable about gift cards in case you are wondering how to make one!

. . . it’s such a surprise that I even forgot to mention it in the podcast! 

Check it out here: Anatomy of a Gift Card

Episode Highlights and Takeaways:

Gift Cards Vs Gift Vouchers (3:55)

Make The Switch To Gift Cards (4:27)

What exactly is an eGift Card? (7:17)

Running A Gift Card System (8:29)

Ten Ways To Make More Money By Selling MORE Gift Cards (9:40)

Two Reasons Why You MUST Have Expiry Dates on Your Gift Cards (18:42)

Sneaky Tip To Make EVEN MORE MONEY From Your Gift Cards (20:39)

FREEBIES:

Grab Your FREE Get More Clients Breakthrough Call With Adam:

https://calendly.com/adamchatterley/breakthrough

  • This is an opportunity that you shouldn’t miss so get in while stocks last! Allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money!

FREE Gift Card Guide Downloadable:

Anatomy of a Gift Card

  • Planning to create your own gift card? We got you covered! Check out this easy and quick guide you can use.

LINKS:

Episode 66 Show Notes:

http://beautybusinesspodcast.com/episode66

BBP 019 : How to Make the Most of Christmas in Your Salon – Part One:

http://beautybusinesspodcast.com/how-to-make-the-most-of-christmas-in-your-beauty-salon-part-one/

Sharing is Caring!

“Today I want to focus on my No. 1 favourite, top of the list way to bring in big money at this time of year AND also how to kick the next year off with a bang and avoid that January business slump all in one go. So what is this magical trick? What is this magical thing? Listen and I’ll tell you!” -Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode

This podcast is sponsored by: 

If you have a business or you know someone who does, you probably know that small business owners wear a lot of hats. And some of those hats are totally great. But some — like filing taxes and running payroll, for example — not so great. 

That’s where Gusto comes in. 

Gusto makes payroll, taxes, and HR actually easy for small businesses. Fast, simple payroll processing, benefits, and simple management tools all in one place. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. 

Plus they make it easy to add on health benefits and even 401(k)s for your team. Those old-school, clunky payroll providers just weren’t built for the way modern small businesses work. 

We’ve partnered with Gusto here at The Beauty Business podcast because we think they are awesome . . . and here are the reasons why:

  • Gusto makes payroll and everything associated with it easy. Surprisingly easy. And fast too.

○ 90%​ of customers their say ​switching to Gusto was easy​.

○ 85%​ of customers say ​running payroll is much easier​ now than with their previous provider.

○ 3 out of 4 ​customers take ​just ten minutes or less​ to run payroll with Gusto.

 . . and Gusto ​integrates with your favorite tools​ to make your life easier — tools like QuickBooks, Xero, Google, and more.

Gusto was voted:

Best Online Payroll of 2018

■ Best HR Software of 2019

■ Best Benefits Administration Software of 2019

. . . and 77% of customers say that​ Gusto takes tedious tasks off their plates, saves them time and makes their business lives easier.

Sound good? Well as a special bonus, Gusto are giving listeners of the Beauty Business Podcast three months free when they run their first payroll. 

This is one hat you’re going to be glad you gave up. So try a demo and see the magic for yourself just go to https://gusto.com/bbp.

Help Me Reach My Goals Before 2019 Ends:

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Oct 31 2019

23mins

Play

BBP 065 : Salon Leadership: Getting The Best From You And Your Staff

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As a beauty business owner, you take on various roles but the one that salon and spa owners find the most challenging . . getting their staff or team to do what you want them to do. 

Having your own staff or team realise your vision for your business in todays world requires a special skill called leadership . . .

But do we really know what leadership is and how to be a leader . . . every day?

. . . and how can you possibly find time to lead your own team while juggling all the other important tasks?

All these questions and more are answered in this newest episode of The Beauty Business Podcast.

Our guest this week is a Team Leadership expert whose aim is to unlock our full potential.

Meet Rob Cross, the founder of Muru Leadership who’s here to help us learn what leadership really means and how we can share our passion with our team members and to finally get them to do what we want them to do . . . happily.

If you want your team to see your vision and work with your towards a common goal then you NEED to listen to this podcast episode!

Episode Highlights and Takeaways:

Why This Is An Important Topic? (3:34)

Getting To Know Rob Cross  (4:32)

What is Really Leadership? (6:04)

Difference Between Leadership and Management (7:50)

Importance of Leadership Before and Now (9:30)

Confidence And Leadership (10:32)

Dilemma On Handling Teams (12:28)

Losing Your Passion (14:49)

Reconnecting Your Passion With Your Team (16:03)

Sharing Your Vision With Your Staff: Is it Realistic? (18:04)

Understanding Your Staff (23:28)

How To Communicate Your Passion (26:00)

What If Your Team Doesn’t Share Your Passion (29:00)

Your Vision As Source of Your Confidence (30:17)

Hacks To Maintain Your Passion (31:48)

How To Choose The Best Candidate (35:06)

Taking It To The Next Level With Your Team (39:17)

FREEBIES:

FREE Beauty Business Breakthrough Call With Adam:

https://calendly.com/adamchatterley/breakthrough

  • This is an opportunity that you shouldn’t miss so get in while stocks last! Allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money!

FREE Three months on Gusto:

https://gusto.com/bbp

  • Check out more at the Sponsor’s page to know how Gusto can help you with your payroll!

LINKS:

Episode 65 Show Notes:

http://beautybusinesspodcast.com/episode65

Connect With Muru Leadership:

Website: https://muruleadership.com/

LinkedIn: https://www.linkedin.com/in/rob-cross-65bb0b2/

Sharing is Caring!

“Leadership for me is how do I really recognize the potential I have and the passions I have around what I do. And how do I do more of that or unlock more of that.” -Rob Cross

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

This podcast is sponsored by: 

If you have a business or you know someone who does, you probably know that small business owners wear a lot of hats. And some of those hats are totally great. But some — like filing taxes and running payroll, for example — not so great. 

That’s where Gusto comes in. 

Gusto makes payroll, taxes, and HR actually easy for small businesses. Fast, simple payroll processing, benefits, and simple management tools all in one place. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. 

Plus they make it easy to add on health benefits and even 401(k)s for your team. Those old-school, clunky payroll providers just weren’t built for the way modern small businesses work. 

We’ve partnered with Gusto here at The Beauty Business podcast because we think they are awesome . . . and here are the reasons why:

  • Gusto makes payroll and everything associated with it easy. Surprisingly easy. And fast too.

○ 90%​ of customers their say ​switching to Gusto was easy​.

○ 85%​ of customers say ​running payroll is much easier​ now than with their previous provider.

○ 3 out of 4 ​customers take ​just ten minutes or less​ to run payroll with Gusto.

 . . and Gusto ​integrates with your favorite tools​ to make your life easier — tools like QuickBooks, Xero, Google, and more.

Gusto was voted:

Best Online Payroll of 2018

■ Best HR Software of 2019

■ Best Benefits Administration Software of 2019

. . . and 77% of customers say that​ Gusto takes tedious tasks off their plates, saves them time and makes their business lives easier.

Sound good? Well as a special bonus, Gusto are giving listeners of the Beauty Business Podcast three months free when they run their first payroll. 

This is one hat you’re going to be glad you gave up. So try a demo and see the magic for yourself just go to https://gusto.com/bbp.

Help Me Reach My Goals Before 2019 Ends:

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Oct 23 2019

47mins

Play

BBP 064 : Get More Bookings Using Social Media 101 [Plus Get Our Best Social Media Giveaway EVER!]

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2019 ends in just three months . . . that’s another decade gone and I have a special treat just for you! But before I tell you more about that. . . (keeping you in suspense) I’d like to ask how your social media is going?

. . . and when I say that, I’m really asking is it getting you result?

Clients . . . bookings . . . . sales?

Now I’m not a social media guru by any means but I can help you to end 2019 with a bang when it comes to your social media success! (Not literally of course)

I know some of you may be rocking it out with your social media game, but some are struggling, some are wondering what’s the point and others are just starting out and finding their way, but hey this episode is tailored for any beauty business owner who wants to use social media to gain more clients and get more bookings from their online presence.

Now you may hear some tips on this episode that you’ve heard before, but are you actually following them? We often neglect the basics that are seemingly unimportant, but are actually essential in helping you reach more clients and engage with them!

So how about we have an end of the decade social media refresher to see get what you want from social and use this wisely to generate MORE business?

Sound like a plan? Then get yourself ready to take a lot of notes and then at the end of this episode, I will give the most amazing freebie to make your end of year social media go off like a rocket on New Years Eve . . .

(Spoiler Alert . . . the link for the freebie is: http://www.beautybusinesspodcast.com/calendar)

But remember not to go jumping to download this freebie just yet without listening to this episode as you might miss some great tips that you should be applying to your social media posts.

Ready to end 2019 and start 20120 strong? Then let’s hit that Play button right now!

Episode Highlights and Takeaways:

Quick Social Media Audit: Why are you using Social Media? (4:28 )

Four Ways Social Media Generates Business For You (5:34 )

What do YOU want to get out of Social Media? (8:01)

The Social Media Platforms You Use (9:14)

The Four Types of Posts and which ones work(12:07)

The Truth About Text Only Posts (15:13)

The Power of Image Posts (21:30)

How Long Should A Post Be? (26:20)

Venturing In To Video Posts (28:47)

What Else To Post About on Social Media? (31:23)

The Search Solution: Mastering Hashtags (35:54)

FREEBIES:

FREE End the Decade Strong Social Media Calendar 2019:

http://beautybusinesspodcast.com/calendar

  • Hitting a blank wall? Posts not engaging enough? Too busy to sort out your social media posts? Make your life easier with this social media calendar that you can use!

FREE Beauty Business Breakthrough Call With Adam:

https://calendly.com/adamchatterley/breakthrough

  • This is an opportunity that you shouldn’t miss so get in while stocks last! Allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money!

FREE Three months on Gusto:

https://gusto.com/bbp

  • Check out more at the Sponsor’s page to know how Gusto can help you with your payroll!

LINKS:

Episode 64 Show Notes:

http://www.beautybusinesspodcast.com/episode64

Canva: https://www.canva.com/

Pexels: https://www.pexels.com/

Unsplash: https://unsplash.com/

Pixabay: https://pixabay.com/

Shutterstock: https://www.shutterstock.com/

Cats Scared of Cucumbers Compilation: https://www.youtube.com/watch?v=pXv44YL_Gio

Tailwind: https://www.tailwindapp.com/

Tagboard: https://marketing.tagboard.com/

RiteTag: https://ritetag.com/

Sharing is Caring!

“Educate, Entertain, and Inspire! Now if you want your posts to deliver REAL results for you .  . . then EVERY SINGLE POST that you create should do at least one of these three things . . . or all of them if you can.” -Adam Chatterley-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

This podcast is sponsored by: 

If you have a business or you know someone who does, you probably know that small business owners wear a lot of hats. And some of those hats are totally great. But some — like filing taxes and running payroll, for example — not so great. 

That’s where Gusto comes in. 

Gusto makes payroll, taxes, and HR actually easy for small businesses. Fast, simple payroll processing, benefits, and simple management tools all in one place. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. 

Plus they make it easy to add on health benefits and even 401(k)s for your team. Those old-school, clunky payroll providers just weren’t built for the way modern small businesses work. 

We’ve partnered with Gusto here at The Beauty Business podcast because we think they are awesome . . . and here are the reasons why:

  • Gusto makes payroll and everything associated with it easy. Surprisingly easy. And fast too.

○ 90%​ of customers their say ​switching to Gusto was easy​.

○ 85%​ of customers say ​running payroll is much easier​ now than with their previous provider.

○ 3 out of 4 ​customers take ​just ten minutes or less​ to run payroll with Gusto.

 . . and Gusto ​integrates with your favorite tools​ to make your life easier — tools like QuickBooks, Xero, Google, and more.

Gusto was voted:

Best Online Payroll of 2018

■ Best HR Software of 2019

■ Best Benefits Administration Software of 2019

. . . and 77% of customers say that​ Gusto takes tedious tasks off their plates, saves them time and makes their business lives easier.

Sound good? Well as a special bonus, Gusto are giving listeners of the Beauty Business Podcast three months free when they run their first payroll. 

This is one hat you’re

going to be glad you gave up. So try a demo and see the magic for yourself just go to https://gusto.com/bbp.

Help Me Reach My Goals Before 2019 Ends:

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Oct 17 2019

45mins

Play

BBP 063 : Creating a High Sales Retail Display featuring Sarah Ronchetti from Temple Spa

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Welcome back to our Mini Retail Sales Series . . . again!

This fourth, slightly delayed, installment will all be about how to design a retail display that will not just dazzle your clients, but compel them to buy as well!

I can’t stress enough the importance of having a retail display on your spa or salon as this generates maximum revenue aside from what you can create via your treatment offerings. 

Retail sales is definitely a HUGE part of your successful business planning.

Now . . having a retail display doesn’t just mean putting products on a shelf without thinking of a strategic location to place it right? You need to consider a lot of other factors before setting one up as this will directly affect its effectiveness and your profitability.

Remember holidays are just a few months away so now is the best time to “up your game” when it comes to your retail displays to earn more money.

Joining us on this episode today is an expert on retail display from a product house that does this better than anyone else in the business . . .

Let’s welcome. . . Sarah Ronchetti from Temple Spa!

If you want to maximize your sales this coming holidays and all year round then you should definitely listen to this episode.

P.S.

ACT NOW and BOOK your FREE Beauty Business Breakthrough call by clicking this link: https://calendly.com/adamchatterley/breakthrough

This is an opportunity that you shouldn’t miss so get in while their available!!

Allow me to help you take the right kind of rapid action, push through a challenge or just help you grow your business faster and make more money!

Episode Highlights and Takeaways:

The Making of Temple Spa (5:19)

Conscious Decision To Have Different Displays (7:10)

Design Process For New Spas (11:10)

Deciding Where To Display Retail Products (11:57)

The Most Important Factor? (14:46)

Focused Vs Mixed Retail Display? (15:29)

Feature Key Retail Brands Vs Fit As Much As You Can? (16:58 )

How Often Should You Change Retail Display (18:08)

The Vital Importance of Testers (18:56)

Retail Display Strategies by Sarah (20:29)

LINKS:

Episode 63 Show Notes:

http://www.beautybusinesspodcast.com/episode63

Connect With Temple Spa

Website: https://www.templespa.com/

Facebook:https://www.facebook.com/templespaltd

Instagram: https://www.instagram.com/templespa/

Sharing is Caring!

Retail Display Tip –  “You want to put your retail product where there’s good traffic . . . not just passing traffic. You want it stopping traffic or a point where people might already be waiting.” -Sarah Ronchetti-

Help a colleague or someone you know who’d be interested by sharing this quote or episode!

This podcast is sponsored by:

If you have a business or you know someone who does, you probably know that small business owners wear a lot of hats. And some of those hats are totally great. But some — like filing taxes and running payroll, for example — not so great. 

That’s where Gusto comes in. 

Gusto makes payroll, taxes, and HR actually easy for small businesses. Fast, simple payroll processing, benefits, and simple management tools all in one place. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. 

Plus they make it easy to add on health benefits and even 401(k)s for your team. Those old-school, clunky payroll providers just weren’t built for the way modern small businesses work. 

But Gusto is. Better yet, now’s the best time to get set up for the new year. 

Don’t wait. Listeners get three months free when they run their first payroll. Try a demo and see for yourself at https://gusto.com/bbp.

My 2019 Goals

One of my biggest goals this year 2019 is to create an impact to beauty business owners like YOU every . . single . . day by helping you become more successful.

I’m calling this my Impact 365 goal.

So if I’ve ever made any significant difference in your life or business after listening to any podcast episodes, reading my blogs or via online workshops then let me know by leaving a review , recommendation or comment.

Facebook Review Page

iTunes Review Page

My Very Own Impact 365 Reviews Page

So what are you waiting for? Leave me a review and let me know what you get out of the show, whether I’ve inspired you to change anything specific in your business and don’t forget to share the outcome of those changes!

Oct 09 2019

28mins

Play

iTunes Ratings

72 Ratings
Average Ratings
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3
1
1
0

Sir. Could hit the ground running? Then use some time to get your announcement and then continue.

By Paquito Barillas - Dec 13 2019
Read more
Please please please

Provides great info

By vfp27 - Aug 26 2019
Read more
As someone in the industry but venturing into self owned business, it provides great advice.