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Adjuster Talk's Podcast

Updated 4 days ago

Rank #110 in Business News category

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It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

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It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

iTunes Ratings

62 Ratings
Average Ratings
57
4
1
0
0

Great podcast

By Tooletime00 - Nov 09 2018
Read more
Awesome podcast with a plethora of valuable information for new adjusters like myself !

The thoughts of a New Adjuster

By Suntrust Jean - Mar 27 2018
Read more
If your new or thinking about jumping into independent adjusting this is a great resource.

iTunes Ratings

62 Ratings
Average Ratings
57
4
1
0
0

Great podcast

By Tooletime00 - Nov 09 2018
Read more
Awesome podcast with a plethora of valuable information for new adjusters like myself !

The thoughts of a New Adjuster

By Suntrust Jean - Mar 27 2018
Read more
If your new or thinking about jumping into independent adjusting this is a great resource.
Cover image of Adjuster Talk's Podcast

Adjuster Talk's Podcast

Latest release on Feb 20, 2020

The Best Episodes Ranked Using User Listens

Updated by OwlTail 4 days ago

Rank #1: Encore Episode: Becoming a Successful Claims Adjuster with 16-Year Adjusting Veteran Shemekia Bowens

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AT055 - Becoming a Successful Claims Adjuster with 16-Year Adjusting Veteran Shemekia Bowens

Shemekia Bowens is a claims adjuster for AmTrust Financial Services, a financial services company that offers diverse underwriting portfolios to their clients. She has been a professional claims adjuster for over 16 years, has handled a wide variety of claims, and has helped thousands of clients. One of the most important lessons she’s learned in the industry is how you should never forget to be human and give clients a sense of compassion during the most horrible times of their lives.

Shemekia joins me today to share the wisdom she’s accumulated as a 16-year insurance adjusting veteran. She shares what made her decide to become a claims adjuster and what made her stay. She explains how you can tell the kind of client you have during the initial call and what you should do to be prepared when meeting them. She also provides tips for those who want to succeed in this type of career.

“Don't be afraid to try and do something different to achieve your goals.” - Shemekia Bowens

In This Episode of Adjuster Talk:

  • Shemekia's experience in insurance adjusting claims and what she specializes in.
  • Why she chose to build a career in being a staff adjuster.
  • The techniques she implores when dealing with rude or grumpy clients.
  • Some of the claims she's handled in her 16 years in the industry.
  • How adjusting affected the way she raised her child.
  • The next step in her career and how she plans on pursuing it.
  • How she teaches people about the value of wealth management.

Connect with Shemekia Bowens:

Enroll Today for the Royal Adjusting Services Academy!

Are you ready to take your independent adjusting career to the next level? Royal Adjusting Services and Adjuster Talk Podcast are excited to announce our new insurance claim adjusting school - Royal Adjusting Services Academy. At Royal Adjusting Services Academy, you will learn everything you need to know to take your career to the next level, including a curriculum in dynamic, custom, and mock-up rooms and roofs as well as other cutting-edge techniques to help you become successful in the claim environment.

Visit our Royal Adjusting Services Academy website or email hknox@RoyalAdjustingServices.com to apply for your curriculum scholarship today!

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Oct 31 2019

27mins

Play

Rank #2: The 4 Things You Need to Know to Become an Insurance Adjuster and How Jason Did It

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Quitting your job to follow a new career path can be as scary as it is rewarding. If you’re thinking about leaving your day job to become an independent property adjuster, there are a few basic, transitional steps you should be aware of – before you submit your resignation.

On today’s episode of Adjuster Talk, I’m sharing my story of how I got started in the industry and laying out the steps that you should take to make transitioning from a full-time job to a full-time independent property adjuster smooth and seamless.

In This Episode of Adjuster Talk:

  • How to mitigate the risk of scoping the wrong house
  • Why you should take interior and exterior photos of the homes you are scoping
  • How to use Xactimate efficiently and effectively
  • Fee schedules and day rates
  • When to consider quitting your full-time job to become a full-time property insurance adjuster

Transitional Steps to Becoming a Property Adjuster:

  1. Get your license
  2. Learn how to run estimating software
  3. Ask to ride along with another field adjuster
  4. Network

Resources Mentioned in This Episode:

Request Your FREE Adjuster’s License Study Guide!

Are you studying for your property insurance adjuster’s license? Do you want a compact, easy-to-follow guide to help you understand all you need to know about what it takes to pass the test? Get your free Adjuster’s License Study Guide!

Email Chris at cmesmith@royaladjustingservices.com to request yours today!

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube.    

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Oct 05 2017

26mins

Play

Rank #3: What's It Like For a First Time Adjuster with Jimmy Sizemore

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Jimmy Sizemore’s career as an independent insurance adjuster initially began during the destruction that followed Hurricane Harvey in the Fall of 2017. Using the skills and experience he gained from his previous career in the veterinary industry as well as connecting with other claim adjusters; he answered our “call to arms” to help assist the hundreds of thousands of homeowners that were devastated by the impact of the massive CAT-4 storm. His previous experience helped him develop the people skills he needed to communicate well with customers as well as the technical skills necessary to use various software programs and tools to close claims effectively and efficiently.

Jimmy joins me today to share his story on what it’s like to be a first-time insurance adjuster during a catastrophic weather event. He shares the challenges he faced while working in the field for the first time and the decisions he made when transitioning from a steady career environment to becoming an insurance adjuster. He also explains the importance of staying committed to becoming successful as an insurance adjuster, why being resourceful and developing solutions to overcome various obstacles is critical to your success, and the lessons he learned from the Help Room that impacted his performance while working in the field.

“It was an amazing decision - probably the best one I’ve made in my life.” Jimmy Sizemore

Enroll Today for the Royal Adjusting Services Academy!

Are you ready to take your independent adjusting career to the next level? Royal Adjusting Services and Adjuster Talk Podcast are excited to announce our new insurance claim adjusting school - Royal Adjusting Services Academy. At Royal Adjusting Services Academy, you will learn everything you need to know to take your career to the next level, including a curriculum in dynamic, custom, and mock-up rooms and roofs as well as other cutting-edge techniques to help you become successful in the claim environment.

Visit our Royal Adjusting Services Academy website or email hknox@RoyalAdjustingService.com to apply for your curriculum scholarship today!

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Nov 29 2018

32mins

Play

Rank #4: How to Become an Independent Insurance Adjuster with Chris Howell

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Chris Howell is an independent insurance adjuster with over a decade of experience. His career initially began in 2004 during the destruction that followed Hurricanes Charlie and Frances that impacted most of southwest Florida. Prior to becoming an insurance adjuster, he was the co-owner of a real estate company as well as a contractor working on home remodeling projects and building custom homes.

Chris joins me today to share how he started his career as an independent insurance adjuster. He shares what motivates him to continue his career as an adjuster, what it was like to work during Hurricanes Charlie and Frances, and tips on how to become a successful insurance adjuster.

“Treat this as a business from day one.” - Chris Howell

In This Episode of Adjuster Talks:

  • How his career as an independent insurance adjuster started.
  • How treating your insurance adjusting career as a business can lead to success.
  • Lessons he has learned throughout his experience in the field.
  • The importance of closely monitoring your numbers.
  • The importance of asking tough questions while working insurance claims.

Chris Howell’s Words of Wisdom for New Insurance Adjusters:

  1. Take the job - your career - seriously.
  2. Have a plan in place to achieve success.

Join Us & Meet Your CE Requirements!

Come join Jason Heenan from 8A.M to 4P.M. at the Haag Engineering facility Irvine, TX on June 22 for our full-day Continuing Education Program for licensed adjusters. This program meets your CE requirements, is free to attend, and breakfast and lunch will be provided. Come take care of your CE requirements and take part in a live show of Adjuster Talk! 

See you there!

Where:    Haag Engineering Facility 

                 4949 West Royal Lane, Irvine TX 

When:        June 22, 8A.M. to 4P.M. 

Cost:           Free 

Credits:       Continuing Education credits 

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

May 03 2018

32mins

Play

Rank #5: Essential Strategies for the New Adjuster with Jason Timmerman

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Jason Timmerman is the President and owner of Ridge Top Aerial Technologies, LLC., a company dedicated to helping insurance adjusters and roofing contractors receive precise roof diagrams through satellite and aerial imagery. He initially started his career as an insurance adjuster before discovering the specific, third-party need that could help thousands of adjusters across the country.

Jason joins me today to share his experience while working as an insurance adjuster and how this experience inspired him to start his company. He explains the systems he set up as an adjuster to allow him to streamline his process as well as shares tips and strategies new adjusters can implement to be more productive throughout their day.

“You never know who you’re meeting today, what position they will be in tomorrow.” - Jason Timmerman

In This Episode of Adjuster Talk:

  • What inspired him to start Ridge Top Aerial Technologies.
  • His experience as a new adjuster during Hurricane Rita.
  • Lessons he learned while working in an office setting at an insurance adjustment bureau.
  • The importance of building your network as a new adjuster.
  • Managing work-life balance as an insurance adjuster.
  • Creating a system to manage your workload.
  • Using text messaging to contact insurers.

Resources Mentioned:

Jason Timmerman’s Advice for New Insurance Adjusters:

  1. Build your network.
  2. Attend conferences and industry events.
  3. Stay open to new opportunities.
  4. Promote yourself as a person that goes the extra mile.

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Jun 21 2018

28mins

Play

Rank #6: Encore Episode 041: Pivoting from Painting Contractor to Insurance Adjuster with Jordan Cox

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AT041 Pivoting from Painting Contractor to Insurance Adjuster with Jordan Cox

Jordan Cox is a 31-year-old former painting contractor who ran a successful painting company based in Greenwood, South Carolina for seven years. As he got older, he began to realize the hardship and stress that his career placed on his body and decided to pivot his career. He began working as an independent insurance adjuster shortly after Hurricane Irma devastated Florida in 2017.

Jordan joins me today to discuss what inspired him to pivot his career from being a successful painting company owner to becoming an independent insurance adjuster. He shares how he got started and how helping his father in the fix and flip real estate industry as a young boy helped him learn many of the skills he needed to become a successful insurance adjuster. He also shares what it was like to work his first claim, the importance of being able to make quick decisions, and the importance of being disciplined in managing your time and money.

“Making quick decisions is key to this business.” - Jordan Cox

In This Episode of Adjuster Talk:

  • How he got started as an insurance adjuster.
  • His biggest challenges while just starting out.
  • How millennials are helping to shape the industry and cultivate the adjusting environment.
  • The importance of being confident in your decisions.
  • His strategy for measuring and sketching roofs.
  • What he’s most apprehensive about regarding being an adjuster.
  • The importance of saving “emergency money” to help you through lean times.
  • What is a 1099?
  • How much income should you set aside for taxes?
  • The importance of being disciplined with your bookkeeping, accounting, and paying taxes.
  • How to get added to more rosters and get more claims as a new insurance adjuster.

Advice for New Insurance Adjusters:

  • Participate in ride-along when you’re just starting out.
  • Network with other adjusters.
  • Plan ahead for your financial future, especially for the lean workload periods.
  • Be disciplined in paying your taxes.

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Nov 28 2019

33mins

Play

Rank #7: Being Prepared for Weather Catastrophes with Aaron Berkowitz Part 1

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Aaron Berkowitz is an independent catastrophe adjuster from Salinas, California. Aaron has been in the adjusting business since 2009 and he joins me on the show today to share his story on how he got started in the business, what keeps him motivated, and the secret to his success.

We also discuss how social media and today’s technology has impacted the way property insurance adjusters work from day to day, how it differs from the way our older mentors ran their businesses, and the importance of staying prepared for inevitable weather related catastrophes nationwide.

“The preparedness doesn’t stop on any level.” – Aaron Berkowitz

In This Episode of Adjuster Talk:

  • Staying excited about the job and how it helps keep you motivated
  • Aaron’s scoping and claims writing strategy to help him make the most of his time
  • How to develop a scoping and claims writing strategy that works for you at any skill or experience level
  • How to get your first two claims when you’re just starting out
  • Why being disciplined is critical in the adjusting industry
  • How to be prepared for inevitable, weather-related catastrophes

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.      

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Aug 02 2018

32mins

Play

Rank #8: Improving as an Independent Claim Adjuster with Jeremy Rettig

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AT022 Adjusting to 6 Figures with Jeremy Rettig

Jeremy Rettig is an independent property adjuster and the founder and CEO of two successful businesses. Makenzie Properties of New Jersey is a privately owned real estate company focusing on investing in residential and commercial properties. Adjusting to 6 Figures offers support and education to new independent claim adjusters through various services and products.

Jeremy joins me today to share his journey of becoming an independent property adjuster. He shares his passion for helping insurance adjusters become successful in the industry and the challenges he has faced throughout his career. He also explains the importance of networking and building relationships as a new adjuster and the impact that attending workshops and seminars can have on your success.

“Independent insurance adjusting is very much a family-oriented business.” - Jeremy Rettig

In This Episode of Adjuster Talk:

  • The importance of networking as a new independent insurance adjuster.
  • Expanding your knowledge through workshops and seminars.
  • His most successful year as an insurance adjuster.
  • What inspired him to begin training others to be successful independent insurance adjusters.
  • What motivated him to create Adjusting to 6 Figures.
  • Challenges he overcame while training new adjusters.
  • The importance of properly managing your money.

Connect with Jeremy Rettig:

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Jul 20 2017

35mins

Play

Rank #9: Claim Adjusting Career Options with Robert Moran

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AT024 From Insurance Adjuster to VP of Claims with Robert Moran

Robert Moran is the Vice President of Claims at Worley Catastrophe Claims and Recovery Services. Prior to becoming the VP of Claims, he worked as an independent claims adjuster and field claims specialist. His current role at Worley include responsibilities such as the supervision and development of virtual and on-site personnel, coordination of catastrophe operations, and maintain and improve productivity within his department.

Robert joins me today to share his background and experience in the insurance adjusting industry. He explains the importance of building relationships and how these relationships can impact the future of your career. He also discusses the importance of being flexible, managing your time, and improving your leadership skills and how these traits play a role in future advancements and promotions throughout your career.

“What’s going to make an adjuster successful these days is how flexible they are.” - Robert Moran

In This Episode of Adjuster Talk:

  • His background and experience in the adjusting industry.
  • The importance of being flexible and able to adapt to changes.
  • How building relationships can impact your career.
  • The importance of developing leadership skills.
  • Qualities of “core insurance adjusters.”
  • The importance of properly managing your time.
  • Strategies for managing the work-life balance.

Robert Moran’s Advice to New Insurance Adjusters:

  1. Advance your industry knowledge and education.
  2. Seek a mentor.
  3. Be flexible.
  4. Be open to new opportunities.

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Aug 03 2017

27mins

Play

Rank #10: Encore Episode 039: Women in the Independent Adjusting Industry with Crystal Dubois

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AT039 Women in the Independent Adjusting Industry with Crystal Dubois

Crystal Dubois previously worked in the aerospace field when an opportunity in adjusting popped up as soon as she lost her job. In a short time, Crystal was able to travel to Texas, train, and now does her inspections.

Crystal joins us today to share the sacrifices she makes as a mom and now as an adjuster to provide for her family. She explains how she balances work and learning the skills she needs to perform while making quality time to spend with her family. She also explains that being part of the Texas Rebuild Program has taught her valuable adjusting skills, which she’ll soon need for more contract jobs.

“Independent adjusting is changing the face of the industry with more women needed in the workforce.” Jason Heenan

In this Episode of Adjuster Talks:

  • What are the essential skills a beginner adjuster needs to close a claim
  • How opportunities in adjusting are popping up across Texas
  • Learning organization strategies from a novice adjuster
  • Why a career change is sometimes a good thing for your life

Resources:

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Nov 14 2019

26mins

Play

Rank #11: Lessons From a New Adjuster with Anssi Viljanen

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AT031 Lessons From a New Adjuster with Anssi Viljanen

Prior to becoming an insurance adjuster, Anssi Viljanen worked in the solar energy industry and a limo driver for several years. After hearing about the devastation that impacted the Houston, Texas region, he decided to pivot his career to become an insurance adjuster.

On today’s episode, Anssi shares what it was like to get involved in Hurricane Harvey and how he encouraged his friends to become insurance adjusters despite their fears and uncertainty. He shares how he discovered the adjusting industry and what it was like to be a new adjuster in the industry during a massively devastating weather event. He also shares the valuable lessons he has learned throughout his journey, tips on being more productive while handling insurance claims, and the importance of new adjusters seeking mentors to help you through your first insurance claims.

“Relying on the infrastructure of mentors and helpers is really important.” - Anssi Viljanen

In This Episode of Adjuster Talk:

  • How he got started as an independent adjuster
  • How he rallied his friends to help his new career path
  • What inspired him to become an independent adjuster
  • His first claim experience
  • The importance of managing your time and developing a strategy and system to be productive
  • Working as a team with your spouse to be more productive and efficient
  • Simplifying the process of writing insurance claim reports
  • The importance of finding and working with a mentor as a new insurance adjuster

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Jun 14 2018

24mins

Play

Rank #12: How to Avoid Flaming Out with Adam Gardner of Adjuster Pro Part 1

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For many people, becoming a real estate insurance adjuster can often be a confusing process. Determining which licensing schools to attend and finding the right support systems to help you move your career forward is often one of the first – and most challenging – tasks that new adjusters face. What’s worse, statistics show that even once you find a school and obtain your license, about 90% of new adjusters “flame out” early in their career.

With me today is Adam Gardner, co-founder of Adjuster Pro, an insurance claims adjuster training facility based in Bedford, Texas and licensed to teach in numerous states, including Florida, North Carolina, New York, and Arkansas. Adam joins me today to share his story on how he got started as an insurance claims adjuster and what drove him to start – and build – the Adjuster Pro training school to what it is today. He shares his thoughts on why he believes many adjusters fail in the industry and what it truly takes to be successful in the adjusting industry.

I discovered that hard work, determination, and very long hours enabled me to become proficient – and more than proficient.” – Adam Gardner

In This Episode of Adjuster Talk:

  • What drove Adam to start and build the Adjuster Pro training facility
  • How their services have evolved over the years
  • The annual number of new licenses issued by Adjuster Pro
  • The evolution of what a claims adjuster does every day
  • Why many adjusters “flame out” early in their career – and how to avoid it
  • Where people often fail as an insurance adjuster
  • How lack of communication can often lead to failure

Join Us & Meet Your CE Requirements!

Come join Jason Heenan from 8A.M to 4P.M. at the Haag Engineering facility Irvine, TX on June 22 for our full-day Continuing Education program for licensed adjusters. This program meets your CE requirements, is free to attend, and breakfast and lunch will be provided. Come take care of your CE requirements and take part in a live show of Adjuster Talk! 

See you there!

Where: Haag Engineering Facility 

             4949 West Royal Lane, Irvine TX 

When: June 22, 8A.M. to 4P.M. 

Cost:    Free 

Credits: Continuing Education credits 

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.            

If  you’re  interested in working with us, please feel free to email Jason at  jheenan@royaladjustingservices.com  or Mindy at  mindy@royalyadjustingservices.com  with your resume to apply to be on our approved adjuster roster today!

Feb 22 2018

35mins

Play

Rank #13: Developing People Skills in the Adjusting World with Brock Hargrove Part 1

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Many new adjusters ask the question: “What’s the hardest part about working as an adjuster?” Some experienced adjusters may say that the hardest part of the job is leaving their families while others may have a difficult time overcoming the fear of climbing a ladder to inspect a homeowner’s roof, but my guest today shares a unique point of view on what he believes is the hardest part of the job.

Brock Hargrove has been working with our company for about five years as a daily claims adjuster. He handles many of our claims – from fire, wind, and water damage to liability investigations. He is also one of our top picks to send new adjusters to for their first few ride-along training sessions due to his vast knowledge and skill in handling a wide range of claims. In today’s episode, Brock shares his story of how he learned about the real estate adjusting industry, why he took the leap to become an independent adjuster, and an interesting story of a recent ride-along while training a new adjuster and how he turned that experience into a valuable lesson.

“The ‘people person’ part is the stuff you can’t teach.”

In This Episode of Adjuster Talk:

  • How Brock obtained his adjusting license online
  • How long it took to receive his first claim after receiving his license
  • Why developing people skills is often the hardest – and most overlooked – aspect of the job
  • Working with homeowners and contractors

Resources:

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.        

If  you’re  interested in working with us, please feel free to email Jason at  jheenan@royaladjustingservices.com  or Mindy at  mindy@royalyadjustingservices.com  with your resume to apply to be on our approved adjuster roster today!

Aug 16 2018

29mins

Play

Rank #14: Property Appraising to Insurance Adjusting with Mark Koncz

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Over the last 16 years, Mark Koncz has established himself as an expert in real estate appraisals throughout the Akron, Ohio region. He is the founder and owner of MJK Appraisals with an interest to transition into the insurance claim adjusting industry.

Mark joins me today to share his experience with working as a property appraiser and his desire to begin transitioning his company into the insurance adjusting industry. He shares what it was like to work his first claim during the destruction caused by Hurricane Irma, the challenges he faced, and how he overcame them. He also shares the similarities in workflow between property appraising and claim adjusting as well as the customer services skills you need to be successful in both fields.

“Between adjusting and appraisals, there’s a lot of crossover.” - Mark Koncz

In This Episode of Adjuster Talk:

  • Why he decided to transition from property appraiser to insurance adjuster.
  • How he’s transitioning into the adjusting field.
  • What it was like to work through the post-Hurricane Irma destruction.
  • The challenges he faced while working through Irma and how he overcame them.
  • How much he earned from closing 20 claims in 10 days during Hurricane Irma.
  • Utilizing resources to maximize productivity and increase your knowledge.
  • Strategies for building your network.
  • Customer service skills you need for appraising properties.
  • Similarities between property appraising and insurance adjusting.
  • Average income for home appraisals per completed report.

Resources Mentioned:

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Nov 08 2018

32mins

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Rank #15: Staying Committed to Learning the Adjusting Industry with Paul Wilcox

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Paul Wilcox graduated high school in 2015. In 2016, Hurricane Matthew devastated the southeast region of the United States, affecting millions of homeowners in its wake. Shortly after, Paul began researching and educating himself on becoming an insurance adjuster through various trainings, resources, and participating in dozens of ride-alongs with experienced insurance adjusters. Since then, he has obtained his adjusting license and has helped countless homeowners rebuild their lives following the Hurricane Harvey catastrophe.

Today, Paul shares what inspired him to become an independent insurance adjuster and the impact that being dedicated to learning the industry has had on his career. He explains the similarities between being an adjuster and being an entrepreneur the importance of gaining industry experience before handling your first claim, and the challenges he faced as a new adjuster. He also shares how adjusting claims through Hurricane Harvey opened new doors of opportunity for his career, what the Texas Prep Program is, and the similarities and differences between being an adjuster and working with the program.

“If you can get really good at one thing, then you can get really good at everything else.” - Paul Wilcox

In This Episode of Adjuster Talk:

  • How participating in ride-alongs helped him learnt the necessary skills to become a successful adjuster.
  • The personal handbook he created to help him effectively work through his first claim.
  • What it was like working through Hurricane Harvey.
  • The importance of staying dedicated and committed to learning the industry.
  • How the experience of the help room’s work environment shaped his personal work environment.
  • Using healthy competition to increase motivation and impact your success.
  • Staying fit and healthy while adjusting claims.
  • The amount of time he committed to working claims during Hurricane Harvey.
  • The importance of getting enough sleep and how it impacts your performance.
  • How adjusting claims during Hurricane Harvey opened the door to new opportunities.
  • What it was like to work with the Texas Prep Program.
  • Similarities and differences between adjusting claims and working with the Texas Prep Program

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Nov 15 2018

25mins

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Rank #16: The World of Auto Industry Claim Adjusters with Chris Stanley

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AT021 The World of Auto Industry Claim Adjusters with Chris Stanley

Chris Stanley is the author of The Hail Adjuster’s Playbook and founder of Independent Adjuster Path (IA Path), a company dedicated to helping people learn the necessary skills to become an independent auto adjuster through online education, support, tools, and services. Chris started his career as an independent auto adjuster specializing in catastrophe and hail damage claims. Throughout his career, he realized the underserved market for training new adjusters the skills they would need to become successful in the field.

Chris joins me today to share his experience as a damage appraiser for the automotive industry. He explains how your network impacts your skill level and opens new doors of opportunities, the types of deployments you can expect as an auto catastrophe adjuster, and the importance of having perspective throughout your career. He also explains why auto adjusting is often one of the best ways to “sneak into” the property adjusting side of the industry.

“It’s really the entrepreneur’s playground in the adjusting world.” - Chris Stanley

In This Episode of Adjuster Talk:

  • Why building your network is critical to your success as an automotive insurance adjuster?
  • Qualities of an “A-List” adjuster.
  • The importance of managing your schedule.
  • How demographics can affect your workload.
  • How supplements work in the auto adjusting industry.
  • What it’s like to work with automotive dealerships.
  • The importance of creating a Plan B.
  • How entrepreneurial skills can be beneficial for automotive claim adjusters.
  • Scaling your auto adjusting career.
  • The importance of gaining perspective.
  • The importance of being prepared and how it can help you advance your career.
  • Overcoming the “mental barrier of entry” into the adjusting industry.

Chris Stanley’s Advice for New Auto Adjusters:

  1. The number one thing you have is your network.
  2. It’s not your skill that people are interested in, it’s you. If you’re not interesting, it’s going to be hard to get work.
  3. The people who want to make this work will find a way to make it work, no matter what it takes.

Connect with Chris Stanley:

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Oct 04 2018

30mins

Play

Rank #17: Love, Marriage, and 700 Insurance Claims a Year with Anssi Viljanen

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Anssi Viljanen is an independent insurance adjuster in the Los Angeles, California area. Along the way, he experienced playing roles in the real estate and solar energy industries as well as being a limo driver. He credits his inspiration in becoming an adjuster after listening to the Adjuster Talk podcast. Anssi’s career took off just after Hurricane Harvey wreaked havoc across America.

Anssi joins me to describe what he’s been doing in the past year, and how he managed to complete 700 insurance claims in a year, and the projects he’s currently working on. He explains how he manages his time, especially when handling multiple claims. Anssi also shares the story of when he was bound for deportation in California and ultimately missed his wedding.

“700 claims in a year sounds like a lot, but it breaks down to about a 40-hour workweek.” - Anssi Viljanen

This week on Adjuster Talk:

  • The number of claims he does in a week and his strategies for time management.
  • How he got into the business of being an independent adjuster.
  • Some of the examples of claims he's experienced handling.
  • How he met his wife and the effort he put to be with her.
  • The story when he was deported and missed his own wedding.
  • How his then-fiancee got him out of the deportation cell.

Connect with Anssi Viljanen:

  • LinkedIn
  • Email: anssiadjusting@gmail.com

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, LinkedIn, and YouTube.

Sep 26 2019

31mins

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Rank #18: Working with Claims Managers & Firm Owners with Aaron Berkowitz Part 2

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Aaron Berkowitz joins me once again on today’s episode of Adjuster Talk to share his insight, knowledge, and experience of working as an independent claims adjuster. On today’s episode, he shares tips on working with claims managers and what your goals as an adjuster should be – beyond the money.

He also shares one of his earliest, and worst experiences as a claims adjuster just starting in the field and the lessons he has learned along the way to make his business successful and profitable.

“The smart adjuster doesn’t put pressure on their claims manager.” – Aaron Berkowitz

In This Episode of Adjuster Talk:

  • Working with claims managers
  • Evaluating expenses
  • The pros and cons of being a firm owner
  • What your “end-game” goals should really be as an adjuster
  • Aaron’s definition of “hard work”

Resources:

  • Weather Nation
  • The Weather Channel
  • Reed Timmer

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.       

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Aug 09 2018

32mins

Play

Rank #19: Encore Episode 040: Insurance Adjusting with Compassion and Integrity with Emily Whisman

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AT040 Insurance Adjusting with Compassion and Integrity with Emily Whisman

Emily Whisman is an insurance adjuster with FEMA’s Texas Rebuild Prep Program (Phase I). Through the program, she helps homeowners throughout the Houston, Texas region rebuild their lives following the devastation and destruction caused by Hurricane Harvey in August 2017.

Emily joins me today to share her experiences while working with FEMA’s Texas Rebuild Prep Program. She explains how the program works, how homeowners can qualify for the program and her role as an insurance adjuster and home inspector with the program. She also shares some of the challenges that many homeowners have faced since Hurricane Harvey, the perimeters she checks for during home inspections, and why she feels being compassionate and showing up with integrity when meeting Hurricane Harvey victims is critical to building rapport and trust with the homeowners.

“Develop a compassion to serve that is stronger than your compulsion to survive.” - Emily Whisman

In This Episode of Adjuster Talks:

  • How FEMA’s Phase I Texas Rebuild Program works.
  • Qualifications for homeowners to participate in the Texas Rebuild Program.
  • Her role while working with the program.
  • Why many homeowners are skeptical of insurance adjusters and contractors after Hurricane Harvey.
  • How being a female insurance adjuster and home inspector can be beneficial in building trust with homeowners?
  • How the Texas Rebuild Program is streamlining their processes to become more effective and productive.
  • How FEMA inspectors work with contractors.
  • How she prioritizes damage repairs based on the budget allowed for each home.
  • Bridging the gap between FEMA inspectors and builders.
  • Maintaining compassion, authenticity, and integrity.
  • How her previous experience as a chiropractor and yoga instructor helps her in her role with FEMA’s Texas Rebuild Program.

Resources Mentioned:

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, and YouTube

If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!

Nov 21 2019

29mins

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Rank #20: Balancing Independent Adjusting and Everyday Life with Kagan Blackburn

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Kagan Blackburn is the Owner of Blackburn Claims LLC. He is an independent adjuster that many would consider an expert hustler, busy with the next claim right after the last one. He also helps multiple corporations and private individuals with their local assignment needs. Kagan says being an independent adjuster allows him to help other people grow and fix their lives.

Kagan joins me to share how his business has been since we last had him on the show. He describes his life before he ventured into the world of independent adjusting. He explains how he sets boundaries between life and business. Kagan also describes some of the everyday struggles that independent adjusters experience on their way to success.

“This career can be negative if you let it. However, it can be very positive if you allow it to be as well.’” - Kagan Blackburn

This week on Adjuster Talk:

  • Kagan's business and when he decided to become an independent adjuster.
  • What his life was like before adjusting and what it is like today.
  • Why he uses two separate phones for his family and his business.
  • The common challenges of being an independent adjuster.
  • How customer service has become fast-paced in the last few years.
  • The various improvements he made in his life since becoming part of the independent adjuster industry.
  • How being a guest on the show has helped his career.

Resources Mentioned:

Connect with Kagan Blackburn:

  • LinkedIn
  • Email: kaganblackburnia@gmail.com

Connect. Share. Inspire.

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on FacebookTwitterInstagram, LinkedIn, and YouTube.

Aug 29 2019

34mins

Play