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Voice of the Customer

Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.

Warning: This podcast has few episodes.

This means there isn't enough episodes to provide the most popular episodes. Here's the rankings of the current episodes anyway, we recommend you to revisit when there's more episodes!

Ranked #1

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Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust

Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust

In episode five of the Voice of the Customer, we talk to Tyson Goeltz,  who spreads the gospel about setting expectation... Read more

12 Nov 2020

16mins

Ranked #2

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Episode 4 - Voice of the Customer with Aarthi Gonela - EMPATHY

Episode 4 - Voice of the Customer with Aarthi Gonela - EMPATHY

In episode four of the Voice of the Customer, we meet Aarthi Gonela who really knows how to put the "feel" of a customer... Read more

2 Nov 2020

21mins

Ranked #3

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Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences

Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences

In episode three of the Voice of the customer, we host our FIRST couples cast.  In this episode, you get to hear what cu... Read more

29 Sep 2020

19mins

Ranked #4

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Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury

Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury

Welcome to our second episode of Voice of the Customer, with Chris Drury.  This podcast talks to REAL customers voicing ... Read more

16 Sep 2020

29mins

Most Popular Podcasts

Ranked #5

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Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication

Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication

Welcome to our first episode of Voice of the Customer, with our good friend Henry Scalfo.  This podcast talks to REAL cu... Read more

8 Sep 2020

16mins

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