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Inside Intercom Podcast

Updated 25 days ago

Technology
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On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Read more

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

iTunes Ratings

65 Ratings
Average Ratings
53
5
1
2
4

Very informative

By Rlobrien - Jun 16 2017
Read more
Great for start ups, businesses, support, and more topics. Very informative and helpful.

Excellent quality and phenomenal insights

By erskingardner - Oct 21 2016
Read more
Really impressive guests in a short, digestable format. Love the high quality production as well!

iTunes Ratings

65 Ratings
Average Ratings
53
5
1
2
4

Very informative

By Rlobrien - Jun 16 2017
Read more
Great for start ups, businesses, support, and more topics. Very informative and helpful.

Excellent quality and phenomenal insights

By erskingardner - Oct 21 2016
Read more
Really impressive guests in a short, digestable format. Love the high quality production as well!
Cover image of Inside Intercom Podcast

Inside Intercom Podcast

Latest release on Dec 03, 2020

Read more

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Rank #1: Julie Zhuo, VP of Product Design at Facebook

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Julie Zhuo chats with Intercom content marketing manager Adam Risman about what makes great product design, establishing early design principles, team building, and much more. Plus, Intercom director of product design Emmet Connolly talks about his principles of bot design.

Jun 09 2016

33mins

Play

Rank #2: Lessons in product: Julie Zhuo, Jason Fried, Michael Pryor and more

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From pinpointing the Job-to-be-Done to creating successful users and knowing when it's time to rebuild a product, we look back at our favorite lessons and insights from past episodes. Guests include Julie Zhuo, Jason Fried, Matt Hodges, Michael Pryor, Sarah Hatter, Bob Moesta and Samuel Hulick.

Jan 26 2017

33mins

Play

Rank #3: Elizabeth McGuane, Content Strategy Lead At Intercom

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Intercom's Content Strategy Lead Elizabeth McGuane talks to Des Traynor about the importance of words in product building. Elizabeth's role is all about using language, tone and mental models to create better experiences for our customers.

Oct 27 2016

27mins

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Rank #4: Erika Hall, Director of Strategy at Mule Design

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Intercom Director of Brand Design Stewart Scott-Curran sits down with Erika Hall, Co-Founder and Director of Strategy at Mule Design. They chat about the importance of language in design, the role of trust in a client-designer relationship, why research simply isn’t optional, and more.

Aug 05 2016

35mins

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Rank #5: Daniel Burka, Design Partner at GV

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Daniel Burka has spent his career at the intersection of design and business leadership. He’s currently a design partner at GV (formerly Google Ventures) and spent the prior decade-plus helping technology companies with product design. Here, Daniel explains how design can solve business problems, the role of sprints in a healthy design culture, and much more.

Dec 08 2016

28mins

Play

Rank #6: Bob Moesta, President At The Re-Wired Group

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Intercom co-founder Des Traynor takes a deep dive into the Jobs-to-be-Done framework for innovation with Bob Moesta, President and CEO at The Re-Wired Group. Bob is a principal architect of JTBD and has had a hand in developing more than 3,500 products in the past 30 years.

May 12 2016

39mins

Play

Rank #7: Ilya Fushman, General Partner at Index Ventures

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As a General Partner at Index Ventures and the former Head of Product at Dropbox, Ilya Fushman knows plenty about how to scale your product and the challenges your team will face along the way. He shares his lessons learned on product roadmaps, building platforms and more with Matt Hodges, Intercom's Senior Director of Product Marketing.

Sep 29 2016

33mins

Play

Rank #8: Riley Newman, Head Of Data Science At Airbnb

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Intercom content marketing manager Adam Risman talks with Riley Newman about the importance of early data investment for startups, making data accessible at scale, and why data is "the voice of the customer."

Mar 17 2016

27mins

Play

Rank #9: Paul Adams, VP of Product at Intercom

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Des Traynor, Intercom co-founder, and Paul Adams chat about the principles and practices he brought to Intercom from Facebook and Google, how and why he developed a 666 roadmap for the company, and what startups should be focusing on in this coming year.

Jan 05 2016

43mins

Play

Rank #10: Matt Hodges, Senior Director of Marketing at Intercom

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Matt Hodges, Intercom's first marketer, shares how Job-to-be-Done can shape your product's story, his strategy for prioritizing marketing efforts in SaaS, tips for scaling a marketing team, and much more.

Jul 20 2016

32mins

Play

Rank #11: Golden Krishna, Design Strategist at Google

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Golden Krishna, author of The Best Interface is No Interface and a design strategist at Google, explains the trap of screen-centric thinking, what hardware can teach us about software design, and much more.

Apr 06 2017

31mins

Play

Rank #12: Darragh Curran, VP of Engineering at Intercom

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Shipping is your company's heartbeat, and at Intercom we're shipping code to production more than 100 times a day. Intercom VP of Engineering, Darragh Curran, talks with Co-Founder Des Traynor about how he's scaled the engineering team and culture behind it.

Sep 15 2016

30mins

Play

Rank #13: Intercom on Product: The principles behind how we build

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In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.

Jul 25 2019

32mins

Play

Rank #14: Margaret Gould Stewart, Director of Product Design at Facebook

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Des Traynor, Intercom co-founder, and Margaret Gould Stewart talk about product design at massive scale, the aesthetics of business software and the importance of diversity on design teams.

Sep 23 2015

41mins

Play

Rank #15: Tina Roth Eisenberg, Founder, Creative Mornings

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Tina Roth Eisenberg, author of the Swiss Miss design blog and founder of Creative Mornings, TeuxDeux and Tattly, shares her tips for turning side projects into startups, why every founder must get a handle on sales, and how community can raise your startup's ceiling.

Jan 19 2017

27mins

Play

Rank #16: Rachel Hepworth, Head of Growth Marketing at Slack

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In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. That company, of course, is Slack, and in this conversation, Rachel shares why Slack needed to invest in growth marketing, where her team started, how they've partnered with Slack's rapidly scaling sales team, and more.

Feb 01 2018

30mins

Play

Rank #17: Andrew Chen, General Partner at Andreessen Horowitz

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What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the sage advice of growth expert Andrew Chen. Now a General Partner at Andreessen Horowitz, Andrew shares his latest thinking on viral growth, user acquisition, "The Law of Shitty Clickthroughs" and more.

May 10 2018

35mins

Play

Rank #18: Intercom on Product: The intersection of company and product strategy

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In episode seven of Intercom on Product, Des Traynor and Paul Adams discuss 6 key ingredients for product strategy and aligning this with company strategy. Click here to read the Michael Porter paper, What Is Strategy mentioned in the episode.

Nov 25 2019

30mins

Play

Rank #19: Mike Monteiro, co-founder at Mule Design

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Mike Monteiro is the co-founder and design director of Mule Design and speaks frequently and passionately about both craft and business. In this conversation with Intercom's Stewart Scott-Curran, Mike explains the responsibilities designers have to their users and community, why the veil of ignorance is perhaps the greatest tool a designer can use, the issues he sees with design education today, and much more.

May 25 2017

27mins

Play

Rank #20: Jackie Bavaro, Head of Product Management at Asana

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Before Asana was a publicly available product, Jackie Bavaro was guiding the company’s product decisions behind the scenes as its first product manager. In this chat with Intercom Director of Product Management Brian Donohue, she shares the way her product team works, how they tackle scoping and prioritization, how to balance intuition with data, and much more.

Oct 19 2017

29mins

Play

Built for You E02: Making of Series

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Our panel this quarter talks through the process of building Series, from cross-team collaboration to beta-testing your way towards operational excellence. If you’ve ever wondered how all the pieces tie together in a major launch that’s rooted in customer feedback, this is the episode for you.

Dec 03 2020

36mins

Play

S.H.O.P. Part 4: Present

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This week, we’re looking at how this year’s holiday Present shopping could change retail forever. Dee Reddy talks to Forbes contributor and retail expert Sandy Stein, DPD Ireland CEO Des Travers and An Post's Eibhin Eviston.

Nov 27 2020

1hr 1min

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S.H.O.P. Part 3: Online

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In part 3 of S.H.O.P., we explore the tools and tech stacks that are empowering retailers to blur the line between commerce and ecommerce.

Nov 19 2020

45mins

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S.H.O.P. Part 2: Habits

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Episode two of S.H.O.P., our new series examining the changes in retail and commerce. Over four weeks, we’ll be exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it.

Nov 12 2020

47mins

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S.H.O.P. Part 1: Store

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Episode one of S.H.O.P., our new series examining the changes in retail and commerce. Over four weeks, we’ll be exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it.

Nov 05 2020

55mins

Play

Reflecting on the Intercom journey - Karen Peacock and Des Traynor in conversation

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Karen Peacock and Des Traynor share their thoughts on Intercom throughout the years, and what the future might hold.

Oct 29 2020

57mins

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Nate Brown on why proactive CX is the next competitive battleground

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Nate Brown (co-founder CX Accelerator) talks to Dee Reddy. He shares how to tune in to the voice of the customer, how traditional Customer Support evolved to become Customer Experience and how the holistic approach can be the ultimate brand differentiator. 

Oct 22 2020

33mins

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Bob Moesta on unleashing your sales superpower

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In our latest episode Des Traynor chats to the founder, maker, innovator, and professor who helped pioneer the Jobs-to-be-Done framework and has now turned his attention to demand-side sales and making it an empowering experience for all.

Oct 15 2020

51mins

Play

Bought-in and paid for: how Atlassian bridge the gap from freemium to enterprise sales

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For the latest episode in our Scale series, Dee Reddy caught up with Atlassian's Kristen Habacht to find out how freemium can drive enterprise sales, how it changes the interaction with the customer, and why it fundamentally affects the relationship between sales, marketing, and product teams.

Oct 08 2020

31mins

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Intercom on Product: One for the roadmap

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In this month's episode Des Traynor and Paul Adams deep dive into the process of roadmapping - why it's important and how it should evolve as your company scales.

Oct 01 2020

38mins

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Scale with Shane Murphy-Reuter and Brian Halligan at INBOUND

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Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers don’t work anymore. Businesses need a modern way to deliver fast, personal and real-time communication to their customers.

Conversational relationships—building relationships with customers through personalized, messenger-based experiences—is the answer. On this episode of Scale by Intercom, join Shane Murphy-Reuter, SVP of Marketing at Intercom, as he interviews Brian Halligan, CEO and co-founder of HubSpot, about the importance of conversational relationships and how they can drive business growth.

Sep 21 2020

34mins

Play

Blind co-founder Kyum Kim on the hidden power of anonymity

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Blind co-founder Kyum kim chats to Dee Reddy about the power of anonymity, how leadership teams should value an unfiltered view of their company and how their move to the US was inspired by a popular television show.

Sep 17 2020

36mins

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The appliance of science: Mark Roberge’s formula for scaling

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It’s the question every startup must face on its go-to-market path: when to scale and how fast to go. Mark Roberge talks to Intercom's Kate O'Hanlon about the science that holds the answer.

Sep 10 2020

39mins

Play

Built for You: How customer feedback informs what we ship

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This week’s show is a very special panel episode where we’re hearing how conversations with our customers have shaped our product.

Sep 03 2020

32mins

Play

Subscribing to the future with Zuora's Carl Gold

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We hear from Carl Gold (Chief Data Scientist at Zuora) about how the subscription model is transforming legacy businesses, how companies can fight churn with data, and what Goldilocks can teach us all about growth.

Aug 27 2020

29mins

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Intercom on Product: Meet your marketer

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In our 11th episode Des Traynor and Paul Adams discuss the importance of collaboration between product and marketing teams, especially as a company scales.

Aug 25 2020

37mins

Play

Tech philosopher Alex Wolf on designing harmonious technology

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Alex Wolf joins Intercom's Dee Reddy for a conversation that looks at how social media is affecting our senses, how good marketing can inspire rather than distract to how we can design better, more harmonious technology.

Aug 20 2020

29mins

Play

From Adobe to Walmart: How Sprinklr won over the world’s most valuable brands

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Yoli Chisholm, Vice President of Marketing at Sprinklr chats to Fiona Lee about her experience marketing a brand that boasts Microsoft, Samsung, and Cisco as customers.

Aug 13 2020

30mins

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Stack Overflow CEO Prashanth Chandrasekar on writing the script of the future

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In the latest Inside Intercom episode we chat to Stack Overflow’s CEO about how community is at the very heart of what they do, how they balance this with the needs of the product and why he believes they are helping to write the script of the future. 

Aug 06 2020

22mins

Play

Scale: Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunity

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As part of our ongoing Scale series, Dee Reddy chats to Clearbit's VP of Customer Success Luke Diaz about how he's guided Clearbit's Customer Success team through the storm, how a resolute focus on reducing churn has paid dividends, how automation has been a key factor in this, and why in times like this you should really focus on your customer.

Jul 30 2020

31mins

Play

iTunes Ratings

65 Ratings
Average Ratings
53
5
1
2
4

Very informative

By Rlobrien - Jun 16 2017
Read more
Great for start ups, businesses, support, and more topics. Very informative and helpful.

Excellent quality and phenomenal insights

By erskingardner - Oct 21 2016
Read more
Really impressive guests in a short, digestable format. Love the high quality production as well!