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Service Lab

Service Lab is a podcast featuring talks given by leading service designers on their work and experiences. Our speakers include people like the Head of Service Design at GDS or Head of Product at UsTwo. And our talks range from case studies on online services to masterclasses on ethnography.

Weekly hand curated podcast episodes for learning

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Warning: This podcast has few episodes.

This means there isn't enough episodes to provide the most popular episodes. Here's the rankings of the current episodes anyway, we recommend you to revisit when there's more episodes!

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Designing for One

Ruby talks about her experience of designing a communication tool for one man, Graham. Graham suffered a severe stroke that left him paralysed. He now lives with Locked-In Syndrome, which means even though he is totally aware he is unable to move or speak. He has some very limited movement in his left hand and head but can only get the energy to express this for short times each day. Find out more at weareservicelab.com or follow us on Twitter @ServiceLabLDN or on meetup.com.

32mins

15 Sep 2017

Rank #1

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How to Make Services that Feel Human

Ramzi Yakob, Digital Strategy Lead at Aviva, examines the flaws that make us human. We make mistakes, miss important information, get tired, have biases... What would happend if we could design services that were even better than human? This Service Lab is a collaboration with the super-smart folk over at Adaptive Lab. Find out more at weareservicelab.com or follow us on Twitter @ServiceLabLDN or on meetup.com.

29mins

5 Apr 2018

Rank #2

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The New Frontier: AI + Service Design

Daryl Weir, Senior Data Strategist at Futurice, explains how AI and Machine Learning can be used in the creation of new services. His talk is a model of clarity; he sets out what AI + machine learning are, explains the common uses with examples and shows us the pitfalls we should avoid. A fascinating talk for anyone interested in technology and design. Find out more at weareservicelab.com or follow us on Twitter @ServiceLabLDN or on meetup.com.

49mins

14 Dec 2017

Rank #3

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A Human Centred Approach to Policing

WAE/Globant talk about their 2 year project with the Metropolitan Police, the biggest police force in the UK, to craft a human centred approach to policing. The 187 years old organisation is no stranger to change, but the rapid pace at which technology is shaping the needs and expectations of the public is posing a new challenge to adapt and evolve. Find out more at weareservicelab.com or follow us on Twitter @ServiceLabLDN or on meetup.com.

43mins

15 Sep 2017

Rank #4

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How to Design Services

UsTwo are modern titans of the design world with an amazing list of successes that stretch from client work to their own internal projects like the classic iPhone game Monument Valley. In this talk Alex talks us through some of the processes they used to help The Co-op develop new services. Find out more at weareservicelab.com or follow us on Twitter @ServiceLabLDN or on meetup.com.

45mins

15 Sep 2017

Rank #5