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The Sales Evangelist

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I believe in doing BIG THINGS! You should be earning 6 figures easily as a sales rep. But chances are you are not...yet! Sales is the most important department in every company but many sellers are never taught how to effectively sell, much less how to earn their way to high-income status. My own career limped along until a company I worked for invested in sales training to help me succeed. Immediately afterward, I closed a deal worth 4X what the company spent on me and saw hockey-stick improvement in my performance. So I started a podcast to “Evangelize” what was working. Today I interview the world's best sales experts, successful sellers, sales leaders and entrepreneurs who share their strategies to succeed in sales right now: folks like Jeffrey Gitomer, Jill Konrath, Bob Burg, and Guy Kawasaki to name a few. They share actionable insights and stories that will encourage, challenge, and motivate you to hustle your way to top income status. If you’re someone looking to take off in your sales career and earn the income you deserve, hit subscribe and let’s start doing BIG THINGS!

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I believe in doing BIG THINGS! You should be earning 6 figures easily as a sales rep. But chances are you are not...yet! Sales is the most important department in every company but many sellers are never taught how to effectively sell, much less how to earn their way to high-income status. My own career limped along until a company I worked for invested in sales training to help me succeed. Immediately afterward, I closed a deal worth 4X what the company spent on me and saw hockey-stick improvement in my performance. So I started a podcast to “Evangelize” what was working. Today I interview the world's best sales experts, successful sellers, sales leaders and entrepreneurs who share their strategies to succeed in sales right now: folks like Jeffrey Gitomer, Jill Konrath, Bob Burg, and Guy Kawasaki to name a few. They share actionable insights and stories that will encourage, challenge, and motivate you to hustle your way to top income status. If you’re someone looking to take off in your sales career and earn the income you deserve, hit subscribe and let’s start doing BIG THINGS!

iTunes Ratings

182 Ratings
Average Ratings
175
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My favorite sales pod cast so far!!

By Wild man of bornea - Nov 23 2019
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Not a lot of chit chat. It’s relevant, to the point, and engaging!! Keep up the great work!!

Donald is the man!!

By Max Branding - Mar 10 2019
Read more
He’s incredibly smart and talented and has put together an insanely helpful show. Always delivers!

iTunes Ratings

182 Ratings
Average Ratings
175
4
0
3
0

My favorite sales pod cast so far!!

By Wild man of bornea - Nov 23 2019
Read more
Not a lot of chit chat. It’s relevant, to the point, and engaging!! Keep up the great work!!

Donald is the man!!

By Max Branding - Mar 10 2019
Read more
He’s incredibly smart and talented and has put together an insanely helpful show. Always delivers!
Cover image of The Sales Evangelist

The Sales Evangelist

Latest release on Jan 22, 2020

Read more

I believe in doing BIG THINGS! You should be earning 6 figures easily as a sales rep. But chances are you are not...yet! Sales is the most important department in every company but many sellers are never taught how to effectively sell, much less how to earn their way to high-income status. My own career limped along until a company I worked for invested in sales training to help me succeed. Immediately afterward, I closed a deal worth 4X what the company spent on me and saw hockey-stick improvement in my performance. So I started a podcast to “Evangelize” what was working. Today I interview the world's best sales experts, successful sellers, sales leaders and entrepreneurs who share their strategies to succeed in sales right now: folks like Jeffrey Gitomer, Jill Konrath, Bob Burg, and Guy Kawasaki to name a few. They share actionable insights and stories that will encourage, challenge, and motivate you to hustle your way to top income status. If you’re someone looking to take off in your sales career and earn the income you deserve, hit subscribe and let’s start doing BIG THINGS!

Rank #1: TSE 881: The Art & Science of Pitching Anything to Anyone!

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Oren Klaff calls sales an art form. A lifetime of raising money taught him that it requires the same process as selling: find a buyer, get his attention, hold his attention, convince him to trust you, and then convince him that what you have is scarce. Once he discovers that others want what you have, […]

The post TSE 881: The Art & Science of Pitching Anything to Anyone! appeared first on The Sales Evangelist.

Jul 20 2018

41mins

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Rank #2: TSE 771: Jeffrey Gitomer – Setting Goals & Developing a Sales Mindset

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During this episode, I was able to bring back on our VERY first guest, Mr. Jeffrey Giomer. He shared with us thought about effective planning, goal setting, and motivation. Listen to it and see how it can apply to you and your business.

The post TSE 771: Jeffrey Gitomer – Setting Goals & Developing a Sales Mindset appeared first on The Sales Evangelist.

Feb 16 2018

28mins

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Rank #3: TSE 957: Sales Process 101

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When I worked for a corporate organization, I had to call executives and convince them to consider our product. I had no direction for the conversation. Until I got sales training, I didn’t know what to stay to get them to the next step. That map is known as a buying process or a sales process, […]

The post TSE 957: Sales Process 101 appeared first on The Sales Evangelist.

Nov 05 2018

14mins

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Rank #4: TSE 927: Don’t Be Too Desperate

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Sales can be a little bit like dating in high school. When relationships go south, it’s tempting to try to hang on. The other person won’t answer your phone calls. It’s like you never existed. The same thing sometimes happens with inbound leads, and in both cases, remember this: don’t be too desperate. On today’s […]

The post TSE 927: Don’t Be Too Desperate appeared first on The Sales Evangelist.

Sep 24 2018

12mins

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Rank #5: TSE 811: How Do I Handle Objections?

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Your success as a sales professional depends largely on your ability to handle objections. Give up too quickly and you’ll miss an opportunity to dispel your client’s concerns. If you view the objection as a buying signal, you’ll create an opportunity to collaborate with the customer. On today’s episode of The Sales Evangelist, Jim Jacobus […]

The post TSE 811: How Do I Handle Objections? appeared first on The Sales Evangelist.

Apr 13 2018

35mins

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Rank #6: TSE 1050: TSE Certified Sales Training Program - “Paint A Picture"

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If you paint a picture for your customers of where they are now versus where they want to go, you can help them make a buying decision.  Show them how the positive change will happen, or what might happen if they don’t change. It will allow them to logically justify an emotional decision.

Jeffrey Gitomer was my first ever guest and he taught us something interesting on that very first podcast: People love to buy but they hate to be sold.

Think about that.  Nobody wants to feel tricked or manipulated. That is the last thing that you want to do as a sales rep. You want to help them to buy.

Your job is to guide clients through a process that educates them.

Become an artist

The key is to paint amazing pictures that feel so real and so vivid that your clients can see the value being offered.

Imagine we have presented our business case and the prospect is loving it. They know it is amazing but they will naturally start to compare it to their current situation.

What are we doing? What are our sales reps doing? How much time are they spending? Are we wasting time?

It is time to paint the picture for them.

Asking ‘why?’

Toyota once used the ‘Five Whys’ concept to get to the root of a problem; to fix the real issue of any problem instead of the surface-level problem. As an example, suppose I take my car into the shop because I have a flat tire from hitting a pothole.

As a sales rep, there are many things you could sell me. I need a new tire, for sure. Do I also need glasses so I can see potholes in the future? Maybe I didn’t see the pothole because I was speeding. Perhaps I was late and I need to buy an alarm clock.

What if I was running late because I am not disciplined enough to properly prioritize my day? Will a new tire or a pair of glasses help with the root of my problems? No.

When it comes to your prospect, once he agrees with your business proposal and realizes that he is in the same scenario you're describing, that is the time to share with him how you can deliver.

Paint the picture that directly represents his business and his situation. Ask him what you need to know.

Do you feel the scenario that I’ve presented fits your situation? Why do you think that is the case? What have you tried before to address this same problem? What are your goals?

Become a consultant

Become a consultant that will help solve their problems. You’ve already painted a picture with your business case. Once you have your answers - once you have more details - you can effectively execute the demonstration.

Know your client’s timeframe and budget.  Go over who will be involved in the process and the criteria for future decisions. Everything discussed during the buyer’s journey needs to be referenced during the discovery call as well. It helps make the closing that much easier.

[Tweet "Paint the picture of where your clients are now, why they shouldn’t be in that situation, and how your product or service can help them. #SellSolutions"]

Underpromise and overdeliver

If I know I can deliver 4x, I often promise 3x because it is a simple fact that my clients will be much happier if they accomplish more than they expected.

You can help the prospect realize that the decision is theirs. It is not being forced upon them and it is not manipulative. Rather, with your help, they realize where they are and the challenges they face in moving forward. We have had meaningful and educating dialogue that provided solutions and opportunities for change. The buyer’s decision is now up to them.

"Paint a Picture" episode resources

We are currently in the Beta portion of our new TSE Certified Sales Training Program. The first section is about prospecting, the second is all about building value, and the third is about closing.

This episode is brought to you by the TSE Certified Sales Training Program. If 2018 wasn't the best year for you, check out TSE Certified Sales Training Program. We can help you out of your slump.

If you gave a lot of great presentations and did a lot of hard work, only to watch your prospects choose to work with your competitors, we can help you fix that. The new semester of TSE Certified Sales Training Program begins in April and it would be an absolute honor to have you join us.

This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It's super easy, it's helpful, and I recommend that you try it out. You'll receive real-time alerts anyone opens an email or clicks a link.

Mailtag.io allows you to see around the corners. You can see when people open your email, or when they click on the link you sent. Mailtag.io will give you half-off your subscription for life when you use the Promo Code: Donald at check out.

I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility.

If you haven't already done so, subscribe to the podcast so you won't miss a single episode. Share it with your friends who would benefit from learning more.

Audio provided by Free SFX and Bensound.

Mar 14 2019

11mins

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Rank #7: TSE 800: Some of The Best Tips From Over 800 Episodes Published

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Today’s podcast celebrates the very best sales tips we’ve learned in the previous 799 episodes of The Sales Evangelist podcast. I’ve pulled together the best sales tips I’ve heard on the show, as well as some details about how I got started in sales and why it matters so much to me. We also discuss […]

The post TSE 800: Some of The Best Tips From Over 800 Episodes Published appeared first on The Sales Evangelist.

Mar 29 2018

43mins

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Rank #8: TSE 1021: The Value of Giving Prospects Hands-on Control During Presentations and Leave-Behind

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What is the value of giving prospects hands-on control during presentations and leave behinds?

Zvi Guterman, founder and CEO of CloudShare, is here today to tell us. CloudShare is a cloud company providing IT labs as a service mainly for IT training, IT sales enablement, and sandboxing, all in the cloud.

Like most entrepreneurs, Zvi got the idea for CloudShare when faced with a problem that needed a solution. In previous positions, there was always a point in the sales process when Zvi needed to build a demo or training talk.

When he realized how much time and work he was spending to build that infrastructure, as opposed to actually doing the demo and closing the deal, he knew there had to be a better way.

He looked but couldn’t find a service to create labs for him, so he decided to create that service.

Ten years and $30 million later, Zvi has seen a lot.

HANDS-ON CONTROL DURING PRESENTATIONS

Zvi learned from working with his customers and users that, once a prospect is given a hands-on experience, the level of commitment from those prospects increases.

It is no longer some vague idea that you are selling but rather a tangible product.

When the clients understand how the software works, for example, it is easier for them to imagine using it. They are more committed and less worried because their questions are answered. It also allows sales to collaborate with the prospects on how best to utilize the product.

Hands-on experiences remove obstacles and shorten the sales cycle. #SalesCycle

CLICK TO TWEET

A hands-on experience allows sales to move control of the demonstration to the prospect. It increases the prospect’s understanding of the product and allows them the opportunity to ask questions they may not even know they had.

Onboarding then becomes super enjoyable.

Begin by answering simple questions and explaining terminology. Then, proceed together to determine other areas to test, what type of specific functionality to add, or which performance issues need to be addressed. It also enables sales to personalize a timeline and success criteria for each prospect.

OTHER BENEFITS OF THE HANDS-ON APPROACH 

Client engagement increases retention. The hands-on process increases usage and reduces the risk of the prospects buying but never deploying the product simply because they don’t have the time to install or set it up.

Cases will still arise where the product is not a good match for your prospect. But looking at the big picture, you want to see the No’s. Hands-on presentations shorten the time spent on irrelevant leads because the prospects will see right away whether the product is a match for their needs.

Most times, salespeople focus on leads or clients that are not going to progress. Engaging the customer with hands-on opportunities saves times and energy for everyone.

Zvi insists that the demonstration parameters be the same parameters the prospects can expect when the product is deployed to their data centers. They do not optimize or otherwise tweak the demonstration. This provides true value to the customers.

It also allows everyone the opportunity to enjoy the move toward deployment. The transition is smoother and the actual deployment is faster.

THE DUALITY OF THE HANDS-ON PROCESS

The prospects are happy with the duality of the hands-on process. On one hand, they have control of the environment. No one will interfere or touch their data.

At the same time, sales is available to answer any questions and to collaborate.

An in-house test lab is probably the most common scenario in many organizations but scheduling use of the lab is both cumbersome and expensive.

CloudShare simplifies and reduces that cost by reducing the amount of lab time.  Hands-on demonstrations are more efficient, more powerful, and less expensive.

Providing hands-on demonstrations and a trial in the cloud also allows for more and more advanced scenarios. Zvi sees people utilizing all the available tools together and becoming more efficient.

People are now using the data available in CloudShare to calculate the probability of engagement. They can also determine where to concentrate their efforts and to learn about new directions to take.

It allows people to collaborate and get the best results.

For example, if a sales rep on the east coast notices better results from a demo being used on the west coast, he can quickly learn more about it and how best to apply it. With CloudShare, team members can share improvements implement them on a global scale.

Organizations become more efficient as a result.

“GIVING PROSPECTS HANDS-ON CONTROL DURING PRESENTATIONS AND LEAVE-BEHINDS” EPISODE RESOURCES

The best way to reach Zvi is via email at Zvi@Cloudshare.com.

This episode is brought to you in part by prospect.io, a powerful sales automation platform that allows you to build highly personalized, cold email campaigns. To learn more, go to prospect.io/tse. It will help you with your outbound to expand your outreach. It allows you to set it and forget it. Your prospecting will never, ever be the same.

Previously known as TSE Hustler’s League, our TSE Certified Sales Program offers modules that you can engage on your own schedule as well as opportunities to engage with other sellers in other industries.

This episode is brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It’s super easy, it’s helpful, and I recommend that you try it out.

You’ll receive real-time alerts anyone opens an email or clicks a link.

I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple PodcastGoogle PodcastStitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility.

If you haven’t already done so, subscribe to the podcast so you won’t miss a single episode, and share with your friends!

Feb 01 2019

26mins

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Rank #9: TSE 1114: Assessing Curiosity To Optimize The Performance of Outbound Sales Reps

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Asking questions and learning about the client is an accepted part of sales, but the key is assessing curiosity to optimize the performance of outbound sales reps.

Alex Burg, who has a consultancy in curiosity quotient selling, focuses on leveraging mutual curiosity. He said isn’t so much the case that sellers aren’t thinking about curiosity, but rather that they are thinking about it too tactically.

Learning about clients

Most sales methodologies are a bit too complicated and don’t really require that much detail. Sellers don’t need to write down 27 questions before they sit down with clients. They simply need to learn enough to ask intelligent, informed questions.

By demonstrating your curiosity, you built rapport much more quickly.

Stephen M.R. Covey wrote a book called Speed of Trust that reports a significant correlation between the development of trust and the pace of decision making. In other words, if you really want to accelerate your sales cycle, build trust. And the fastest way to build trust is to demonstrate curiosity.

Types of curiosity

Alex distinguishes between social curiosity, which is about people, and technical curiosity, which is about how things work.

If you’re in a transactional sales environment, you must focus on getting a decision made quickly. So too much open-ended curiosity could be detrimental.

Begin by assessing what kind of sales organization and what kind of sales process you’re engaged in. You also must know what sort of clients you’re selling to.

Then, assess your individuals and your organizations to determine whether you have the right characteristics to thrive in a particular sales environment. From there, you can assign or hire people based on their ability to deliver on those requirements.

Assessments

As an individual, a certain degree of introspection will help you determine whether sales even makes sense for you as a career. There are many assessments available that can help you determine whether you’re epistemically curious with a general thirst for knowledge or perceptually curious with a desire to solve problems and fix things.

If you’re epistemically curious, you’re well suited for long sales cycles, complex selling, and larger deal size. If you’re more focused on getting it done today, you’ll benefit more from a transactional sales environment. You’ll get more satisfaction from quick decisions

Leverage strengths

Once we understand where people’s strengths lie, leverage this information in the sales environment and then coach your team accordingly. The most important part of the sales process is the initial discovery. That’s where you’re qualifying the prospect.

The thing you have the most control over is how you spend your time.

Determine whether you even have a solution that makes sense for the prospect.

If we can get a little better at driving rapport and a little better at collecting information, we can reduce the sales cycle. Imagine what it would do to your bottom line if you could shorten it from 6 months to 3.

Creating questions

You must begin by learning enough about the client to ask intelligent questions. Your leadership must also have a mindset that encourages curiosity.

Make appropriate risk-taking acceptable. Many companies will say they want to develop a curious organization, but then they don’t act that way. They focus more on mitigating risk than on allowing reasonable risk.

Ask the tough questions that aren’t always comfortable. Don’t necessarily show up with a list of 15 questions. Instead, develop a list of the five most important questions and then focus your attention on those.

Mindfulness

Before you get on the phone with your clients, eliminate all distractions. Turn off your notifications on your phone so you can really listen to what the other person is saying.

Don’t simply go through the checklist. Focus on asking better questions.

Realize, too, that if you learn from situations that you view as a mistake, then they aren’t truly mistakes. They are learning journeys, and they aren’t negative experiences.

By demonstrating your interest in your prospect, you develop rapport, make the sales cycle more efficient, and hopefully shorten 

Injecting curiosity

Individual sellers can begin by learning the tools to become more curious. The big win, though, is when companies try to inject more curiosity into their organizations.

Companies that are too internally focused and not client-centric make poor decisions. Alex recalls working for a company who sent a rep to get a deal signed by a prospect who was in the hospital following a heart attack.

The key to long-term success is delivering great value to your clients. In order to do that, you must conduct yourself in a way that communicates your intent to deliver the best possible outcomes.

Arm your people with tools to conduct themselves that way. Leverage technology to make sure your reps have the information they need at their fingertips.

Judging intelligence

People judge our intelligence and empathy by the questions we ask. As a seller, it’s better to approach a client and ask about the issues that are most critical to the company’s growth.

Communicate to the client that you aren’t throwing out a blanket solution. Base your proposed solution on what the expressed needs are.

Come prepared. The primary reason clients become dissatisfied with sellers or that they don’t buy is because the seller didn’t care about them or their businesses. This seller deficit disorder happens when we propose solutions that aren’t informed by knowledge about the client.

We must make it painfully obvious that we understand the client’s perspective so our solutions feels like something uniquely designed to solve their problems rather than something off-the-shelf.

If you’re a sales manager working inculcate more curiosity into your sales organization, offer tools that help your client and your salesforce be more curious. Then, when your people use them and find success, celebrate that and give them opportunity to share their stories.

Embed ambassadors in your sales organizations. Don’t forget this is about mutual curiosity.

When you think you know enough about your clients, ask one more question.

“Assessing Curiosity to Optimize the Performance of Outbound Sales Reps” episode resources

You can connect with Alex via email at alex@cqselling.com  or on his website at www.cqselling.com where you can schedule an interview or a phone call. You can also call him at (770) 330-6221.

If you haven't connected with me on LinkedIn already, do that at Donald C. Kelly and watch the things I'm sharing there.

You've heard us talk about the TSE Certified Sales Training Program, and we're offering the first module free as a gift to you. Preview it. Check it out. If it makes sense for you to join, you can be part of our upcoming semester. You can take it on your own or as part of the semester group.

If you and your team are interested in learning more, we'd love to have you join us. Call (561)578-1729 to speak directly to me or one of our team members about the program.

This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. You'll receive real-time alerts anyone opens an email or clicks a link.

I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple Podcast, Google Podcast, Stitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility.

Audio provided by Free SFX and Bensound.

Jun 12 2019

28mins

Play

Rank #10: TSE 1193: What Are The 6 Critical Steps To Developing a Successful Sales Strategy?

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What Are The 6 Critical Steps To Developing a Successful Sales Strategy?

Sales strategies aren’t born from thin air; rather, there are six critical steps to developing a successful sales strategy. 

Lance Tyson is an author and speaker who runs his own training company. Tyson group has been ranked by Selling Powers as one of the Top 20 sales organizations in the world. It has been operating for 15 years and invested in Dale Carnegie Training in 2010. They work in the sports entertainment industry and one of their biggest customers is the football team, the Raiders. They coordinate with the sales team to sell premium tickets, sponsorships, suites, and others. They also work with Michael Jordan’s company and several tech companies where they coach, train, and consult with their sales teams. 

Lance isn’t just teaching; he is also out there grinding and doing all the sales work that his salespeople are doing. 

Six steps to developing a successful sales strategy 

Attitude, perseverance, and grit aren’t part of the steps. These things must always be present but let’s think of outcome first. In some cultures, the word relations isn’t great and it’s often overused. We prefer the term rapport. This is one of the three outcomes you need to go after. Partner rapport with credibility. While rapport gives you influence, credibility gives you people' trust. The third is one is showing a level of understanding. These three are the beginning of the steps to developing a successful sales strategy which is the following: 

  • Connect
  • Evaluate
  • Diagnose
  • Prescribe
  • Dialogue
  • Close

Connect

We talk about connecting with others all the time but the conversation of connecting is different today. You may be trying to deal with a level of preoccupation by the buyer. You have to connect with people via text, email, or voicemail. You then talk to people and build rapport. The fragmented conversations can be broken down and taken to connect step to overcome preoccupation. This will lead to building rapport, credibility, and a  level of understanding. 

Evaluate

When you go to your doctor’s appointment, one of the first things they do is to evaluate you. The same is true in sales. We evaluate our prospects to determine whether they’re interested or not. Other businesses call this assessment while some refer to it as an opportunity. Whatever you call it, it’s the step where salespeople deal with the inherent objection of disinterest.  

Diagnose and Prescribe

This is where salespeople make an educated guess. Ask yourself what they need most and do not forget about creating a level of comfort. A lot of salespeople walk in the door and make assumptions based on their grand experience, they then ask a few questions. You need to talk to the clients through their feelings and their thoughts. You need to look at their past, their present, and the future to make a good diagnosis. After the evaluation and diagnosis, you make a prescription. 

Dialogue and Close 

After getting your prescription, your next step would probably be talking with your doctor and asking questions so as to get a clear understanding of your health problem. In the same manner, after giving your prescription as a salesperson, your next step is to have a dialogue to overcome any form of objection. Ultimately, having every question answered, your next step is to close. 

Researcher or salesperson

The biggest challenge right now is the confusion that most salespeople are stuck in which happens in the connect step. Inside sales reps are responsible for prospecting. You can’t trust everything that’s written on LinkedIn and you can’t just get somebody without fact-checking what their bio says. This creates a problem for sales reps because they often feel like they don’t have enough information to move forward. Thus, the confusion of whether to spend more time on researching about the prospects or looking for prospects to pitch. 

It gets harder because it takes at least six touches to get in contact with a target and another six to get an appointment. Salespeople are now trying to cheat the process and just connect because they’re exhausted. 

Many sales reps these days just sell their whole service in one move. They’d say it’s free and without obligation. This is a mistake that many salespeople make. Instead of getting on the phone and pouring it out in one go, sales reps must be patient and sell one piece at a time. 

In sales, don’t expect to get one yes; rather, aim to get a series of yeses. #SalesGoal 

If you can’t sell time, you can’t sell your products or services and that’s what people in sales lack: time.  

Getting better in evaluation 

We do a lot of sales assessment and we do predictive index studies on people to see where they’re weak and to know where to start on their training. We’ve seen that salespeople are often not good facilitators. What most salespeople do is spray and pray. They start asking questions right away without getting into the introduction stage of presenting what’s going to happen in this meeting. 

Salespeople can evaluate better if they learn how to facilitate and set things up better. Sales isn’t just about asking questions, it’s also about facilitating the meeting well and making good set-up. Evaluation is a back-and-forth process. You ask questions and they answer, all the while maintaining a good grip on where the conversation is going. 

On prescribing

There has to be a level of dramatization in prescribing. Salespeople need to make prospects understand that reason why they want what they want. Dramatize your pitch the way they want it. 

You are trying to overcome doubt in the prescribed step. So, describe your products and your services in a way that answers a few questions. Don’t just state facts. Learn to become a storyteller because that’s how you make them listen. 

Remember the six critical steps to developing a successful sales: you connect, then evaluate, then diagnose. After these, you make the prescription, have the dialogue, and close. Take your sales per process and see where you are and where you’re potential customers are. Make sure that both of you are on the same spot, if not, take a stop and go back or move forward.

“Steps To Developing a Successful Sales Strategy” episode resources 

Connect with Lance Tyson on Twitter, LinkedIn, and his website, Tyson Group

Don’t hesitate to  connect with Donald via LinkedIn, Instagram, Twitter, and Facebook

Wanting to learn and hear more about sales? This episode is brought to you in-part by TSE Certified Sales Training Program. It’s a program designed to help sales reps get from where they  are now to where they can be in the future. Every seller should be making six figures and this can be achieved with our rigorous training schedule and group coaching. Join us for a new semester beginning each quarter. 

Sign up now and get the first two modules for free! You can also call us at (561)570-5077. 

Read more about sales or listen to audiobooks at Audible as well and explore this huge online library. Register now to get a free book and a 30-day free trial. One of the great books right now is the StoryBrand by Donald Miller, do give that a go. 

If you like this episode, do give us a thumbs up and rating on Apple Podcast, Google Podcast, Stitcher, and Spotify. We produce podcasts weekly so make sure to subscribe to get more of these sales talks that matter! Share this with your friends and teach them how to subscribe as well. 

Audio provided by Free SFX and Bensound.

Oct 02 2019

39mins

Play

Rank #11: TSE 939: Sales From The Street: “Ditch The Funnel”

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The traditional funnel works in a lot of industries for many sellers. It’s always true, though, that no single industry is exactly the same.  In some cases, sellers have to find a different way to operate. Jereshia Hawk had to ditch the funnel. Today on Sales From The Street, Jereshia Hawk shares how she shifted her mindset […]

The post TSE 939: Sales From The Street: “Ditch The Funnel” appeared first on The Sales Evangelist.

Oct 10 2018

17mins

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Rank #12: TSE 940: TSE Hustler’s League-“We Can’t Sell It Right Now”

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  Most sales reps believe they are good closers, but the truth is that many struggle. It’s difficult to persuade someone to spend thousands of dollars, or even hundreds of thousands of dollars, on what you’re offering. Until you build value, you can’t sell. On today’s episode of The Hustler’s League, we’ll talk about why tricking […]

The post TSE 940: TSE Hustler’s League-“We Can’t Sell It Right Now” appeared first on The Sales Evangelist.

Oct 12 2018

13mins

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Rank #13: TSE 818: 10 Effective Qualifying Questions Salespeople Should Ask Each Prospect

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Qualifying represents a vital piece of the sales process. Qualifying is perhaps the most underserved part of the process, and most of us are doing it wrong. Truth is, it doesn’t matter how well you close if you don’t have a good pipeline. On today’s episode of The Sales Evangelist, we’ll talk to John Barrows […]

The post TSE 818: 10 Effective Qualifying Questions Salespeople Should Ask Each Prospect appeared first on The Sales Evangelist.

Apr 24 2018

44mins

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Rank #14: TSE 866: Cold Email What Works, What’s Changed & What Not To Do

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Email is a great form of communication. It allows us to reach out to people on their time without interrupting them like a call would, but the ease of it is the reason more people are doing it. Sales professionals must unravel what works, what’s changing, and what not to do with cold email; why […]

The post TSE 866: Cold Email What Works, What’s Changed & What Not To Do appeared first on The Sales Evangelist.

Jun 30 2018

30mins

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Rank #15: TSE 892: How Can I Better Coach My Sales Team?

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When your sales team isn’t hitting its numbers, what can you do to help them improve? How can you make sure your training process is effective? Ask yourself this: How can I better coach my sales team? On today’s episode of The Sales Evangelist, we’ll discuss sales coaching, and how you can help your sales […]

The post TSE 892: How Can I Better Coach My Sales Team? appeared first on The Sales Evangelist.

Aug 07 2018

17mins

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Rank #16: TSE 1190: How to Nurture "No" Into "Yes"

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A good salesperson knows how to nurture “No” into “Yes”. Hearing No in the sales world is common regardless of what you sell or to whom you’re selling to. When you hear a no, you can’t just back down and give up. You need to get back on track and fix it. 

Craig Klein is based in Houston and he works in the energy business. He used to make deals with large oil companies and the deals would take a year or more to close. With that period of time and the level of complexity of every sale, he sought help from others. 

He began Sales Nexus to address that inefficiency. Today, his company helps other businesses to grow and aims to help everyone in the community give their fair share of making their community a better place to live. 

No is difficult to hear 

Craig was trained by Dave Blanchard for awhile. Dave does executive training and he talks a lot about our need to be right. Humans as we are, once the idea is planted in our head and we start dreaming about it, the idea becomes real. If that idea is taken away, we end up getting hurt. 

It is the same with sales. We meet our clients with big plans for closing the deal but when we turn up, we are told no and that hurts. There’s a lot of burnout in the sales position because sales reps tend to make many phone calls and end up getting No. The thing about it is that when we hear No, we tend to take a step back and sometimes, we don’t ever make a step forward again. 

Nurture “No” into “Yes”

Salespeople need to learn to be a bit aware of themselves and to focus on the customers' needs, not on what they need. It’s also important to realize that sometimes, the prospects say “No” not because they don’t want to do business with you. They may be tied to a contract to your competitor or now may not be a good time. 

The primary way to nurture “No” into “Yes” is to have a sales strategy that makes you stay engaged with the prospects and build relationships over time. #Relationships

It’s not efficient to just focus on who you can close this month, it’s also about focusing on the people you can close deals with in due time. 

Stay in touch 

For every No you get, you make sure to take their name, their email address, their phone number, and keep it somewhere safe. You always have to write down everything you have learned from this customer including their budget cycle and their needs. Then, you create a system that allows you to keep connecting with time and getting them engaged. Check them out every once in a while and ask them how they’re doing. Let them know that you’re there. 

Meanwhile, you can find somebody else who is ready right now. Just keep nurturing and keep moving forward. 

Change your mindset that you will close every deal you have because that won’t happen. Instead, think of every appointment as a way of establishing a relationship based on trust. Resonate to them that you came not just to close but to understand what their needs are. 

Salespeople are like doctors. Physicians don’t sell their service in a way that’s too in your face. They diagnose their patients and examine what is something wrong with them. They then show you the patients how they can help with the problem. 

The same is true for salespeople. We examine their problem and we show them how we can help. You don’t sell the product the moment you meet them. You warm them up and figure out what they need first before presenting your options. 

The automated email drip campaign 

Craig’s Sales Nexus Platform uses an automated email drip campaign in order to stay in touch with their potential customers. They take every lead and put it into their system and into an automated email drip campaign. The potential clients don’t just get generic emails, they get personalized email depending on what they need. 

When the time is right for them, they’d click on the link to their site and they’ll be notified by it. This is their time to give them a call and ask them if anything has changed. 

One of Craig’s clients used the auto-drip campaign and things have been better for them now. They used to have sales reps call chiropractors all day long but these professionals are busy and they don’t look at their phones most times of the day. Then they started putting the chiropractors’ name on the system, they searched for their needs, and on the things they focus on. They are then placed on their appropriate auto-drip where they get emails that are relevant to their needs. When they interact with the emails, the company is being notified and they get to start pitching again. The auto-drip system allows them to build relationships with prospects without compromising their sales rep’s manpower. 

There other ways to do it. Some are using the typical marketing system and sends out weekly or monthly emails to their list. Others also hire someone whose job is to focus on making mails and sending them out. 

“How to Nurture "No" Into "Yes"  episode resources 

Reach out to Craig Klein by visiting his website. Check out the site to get downloadable PDFs on how you can organize your customer list to send the right emails to the right people. 

Wanting to learn and hear more about sales? Don’t hesitate and connect with Donal via LinkedIn, Instagram, Twitter, and Facebook

If you’re a sales rep looking to hone your craft and learn from the top 1% of sellers, make plans to attend the Sales Success Summit in Austin, Tx, October 14-15. Scheduled on a Monday and Tuesday to limit the impact to the sales week, the Sales Success Summit connects sellers with top-level performers who have appeared on the podcast. Visit Top1Summit.com to learn more and register! 

This episode is brought to you in-part by TSE Certified Sales Training Program. It’s a 12-module program for salespeople like you to improve your pitches and presentations. Sign up now and get the first two modules for free! 

If you like this episode, do give us a thumbs up and rating on Apple Podcast, Google Podcast, Stitcher, and Spotify. We produce podcasts weekly so make sure to subscribe to get more of these sales talks that matter! Share this with your friends and teach them how to subscribe as well. 

Read more about sales or listen to audiobooks at Audible as well and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound.

Sep 26 2019

28mins

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Rank #17: TSE 749: Sales From The Street -“Don’t Be The Wolf”

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Do you feel like you’re in the wrong industry? Or the wrong company? Today’s guest, Joe Lemon, had that same dilemma. Find out how he tweaked his course to get him on the right track, and hopefully, you can apply this into your own life and career. Alignment is key! Joe Lemon has been in […]

The post TSE 749: Sales From The Street -“Don’t Be The Wolf” appeared first on The Sales Evangelist.

Jan 17 2018

14mins

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Rank #18: TSE 1110: What Companies Get Wrong When It Come To Sales Enablement

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Many people get sales enablement wrong because they have different concepts and ideas about what it actually is.

Roderick Jefferson began his sales career as a BDR, then an AEE, and finally moved into sales management. He discovered that he enjoyed sales more than he enjoyed closing deals. So he stepped into sales training.

Now, through his company Roderick Jefferson and Associates, he breaks the complexity of sales into practical ideas through scalable and repeatable practices.

SALES ENABLEMENT MISTAKES

Sales enablement helps develop the right conversations the right way with the right tools. Ultimately, it seeks to decrease time to ramp or increase productivity and revenue.

Many companies make mistakes implementing their sales enablement.

  1. They fail to establish consistency and parameters.
  2. Many wait too long to hire sales enablement consultants.
  3. They assume they need a consultant or a resource without realizing they need both. One can help you lay the groundwork that you can hand off to another.

Many companies aren’t really sure what they need. They know what isn’t working and they treat enablement like IT. But those who do sales enablement aren’t the fixers of broken things. They aren’t sales scribes or sales support. They must be sales partners.

TRAINING VS. ENABLEMENT

A difference exists between training and enablement. Roderick believes that training applies to animals while enablement applies to humans.

Enablement is woven into the fabric of the company. It literally has to be one of the top five initiatives of the overall success of the company. It also must have specific time-bound and measurable deliverables, metrics, and KPIs.

MEASUREMENTS

Some of the sales enablement measurements have changed. We used to talk about butts in seats, headcount, and NPS scores, but those things don’t carry water.

Sales enablement now focuses on different questions.

  • What’s the completion percentage of certification or accreditation?
  • What’s the average deal size?
  • Collateral use infrequency?
  • How much new pipeline is being created?
  • What’s the number of closed deals?
  • What’s the product mix?
  • What’s the quota attainment percentage?
  • What’s the time to revenue?
  • What’s the win rate?

Many of the old measurements aren’t definitions of success and they won’t help move the needle forward for sales.

BIGGEST MISTAKE

Companies aren’t tying their goals, their sales processes, or their sales methodology to figure out where they fit into their buyer’s journey. They are trying to make their buyer fit into their processes, methodologies, sales stages, and CRM.

They must step back and reverse engineer their process and document what the buyer’s journey looks like. They must also figure out where to fit in multiple touch points in the buyer’s journey.

Sales enablement must be in place before you need it. By the time you need it, it’s already too late. If, for example, you’re planning to hire more people over the next year, you must have the content ready for them. You must have a process for onboarding.

Without these processes in place, you’ve essentially planned to fail rather than ensuring success.

RETHINK ICP

Rethink the ideal customer profile. Start thinking instead about the ideal employee profile. From an enablement perspective, you start to get a feel for new hires and who is going to be a rock star. Instead of doing that after the hire, Roderick focused on working with HR resources around talent acquisition.

Consider what a rock star looks like especially in the context of where the company is going. Then take that job description to HR and explain what you’re hiring toward.

Sometimes sellers do well by accident because the prospect happened to need their product or service. In that case, they become simply order-takers.

When we fail to measure, plan, or structure our efforts, we don’t optimize. Imagine if every organization operated that way. It’s the detriment of the sales industry.

Supply chain ensures that you hit your markers and that sales leaders don’t move the goalposts. If you’re in the red zone about to score, you don’t want anyone to move the goal post.

RESOURCE VS. CONSULTANT

Many companies don’t want to pay for consultants but they want help connecting the dots. It’s important to use resources and consultants because what one lacks, the other brings.

Roderick’s team brings templates to their clients so they don’t have to recreate the wheel. The process includes four stages.

  1. Infrastructure build and augmentation.
  2. Established sales enablement team.
  3. Sales leadership and coaching.
  4. Sales-focused metrics.
HOPE 

Instead of hoping that marketing does its job and that the customer buys, institute a clear process instead. Remove hope at every stage and rely on the process that focuses on your buyer’s journey.

Enablement is an ongoing conference rather than a single event.

“SALES ENABLEMENT” EPISODE RESOURCES

You can connect with Roderick on LinkedInTwitter, and Facebook, or you can email him directly with questions at roderickjefferson.com.

Connect with me at donald@thesalesevangelist.com.

Try the first module of the TSE Certified Sales Training Program for free.

This episode is brought to you by the TSE Certified Sales Training Program. I developed this training course because I struggled early on as a seller. Once I had the chance to go through my own training, I noticed a hockey-stick improvement in my performance.

TSE Certified Sales Training Program can help you out of your slump.

If you gave a lot of great presentations and did a lot of hard work, only to watch your prospects choose to work with your competitors, we can help you fix that. The new semester of TSE Certified Sales Training Program begins in April and it would be an absolute honor to have you join us.

TOOLS FOR SELLERS

This episode is also brought to you in part by mailtag.io, a Chrome browser extension for Gmail that allows you to track and schedule your emails. It’s super easy, it’s helpful, and I recommend that you try it out. You’ll receive real-time alerts anyone opens an email or clicks a link.

Mailtag.io allows you to see around the corners. You can see when people open your email, or when they click on the link you sent. Mailtag.io will give you half-off your subscription for life when you use the Promo Code: Donald at check out.

I hope you enjoyed the show today as much as I did. If so, please consider leaving us a rating on Apple PodcastGoogle PodcastStitcher, or wherever you consume this content and share it with someone else who might benefit from our message. It helps others find our message and improves our visibility.

If you haven’t already done so, subscribe to the podcast so you won’t miss a single episode. Share it with your friends who would benefit from learning more.

Jun 05 2019

28mins

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Rank #19: TSE 835: TSE Hustler’s League-“What Is Different About You?”

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You are not the only salesperson who has contacted your prospect this week. In fact, she has likely heard from 10 other salespeople selling exactly the same thing you are. So what is different about you? How do you differentiate yourself from the other 10 people so she’ll want to move to the next step […]

The post TSE 835: TSE Hustler’s League-“What Is Different About You?” appeared first on The Sales Evangelist.

May 17 2018

12mins

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Rank #20: TSE 1233: How To Plan And Set Goals You Can Achieve In 2020

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How To Plan And Set Goals You Can Achieve In 2020

With the new year comes new goals and resolutions. This episode’s guest offers new ways and suggestions to help you plan and set goals you can achieve in 2020.

Many salespeople don’t realize that sales is easy if you follow a basic formula. Typically, however, sales reps have a habit of following the bouncing ball their prospects are throwing despite the many times it can lead to a dead end. 

Dave Mattson started out as a client at (David) Sandler Training and he’s been with the company for 30 years. He worked his way up the organization and became a partner in 1994. He had an opportunity to work with Dave for six years before David passed away in 1995. Dave purchased the company in 2012 and is currently the Brand Manager and CEO. They have 265 training centers globally and just last year, they trained 31,000 people and streamed their training to 19,000 people. 

This streamed training is becoming the way of the world, especially with the technology that is currently available. As a result, people in their system are represented by different age groups, different cultures, and different countries. Dave’s company creates content that is accessible in whatever format their clients need. For example, younger clients prefer several 4-minute micro trainings, versus a 45 minute lesson. With that knowledge, Sandler made 2,700 micro-learning lessons and added it to their suite of products and services. 

Sales strategies keep evolving so Dave and his company must keep up with new trends.  With Sandler being one of the longest running companies, many people in the industry may view them as “dinosaurs” but year after year, they win awards for best sales training, management, and coaching. They clearly have the expertise to do it right. 

Importance of goal setting and planning

From a CEO’s perspective, planning is imperative to make sure all the different groups in the organization know where they’re going. The assumption is that you have great salespeople working for you, competent individuals, but you have to make sure  they are all heading in the right direction. It is the leader’s responsibility to see all the working parts. Each group needs to be assigned their tasks so everyone ultimately moves toward the organization’s goals.  

As a leader, you need to set up a strategy on how to plan and set goals you can achieve in 2020. Layout the benchmarks you want your salespeople to achieve and how you intend to get there.  Show your team the contingency plans so they can better define daily goals for themselves. When the entire team has accountability, planning becomes a “we” exercise. The more you socialize it, the more people get involved. Dave suggests that for your corporate goal to become successful, each salesperson needs to link their commissions to personal goals that will keep them motivated.  A great question is, “If you earn your $250,000 commission, what are you going to do once you have your money?” Being able to visualize something that is meaningful to them, helps to keep up the momentum.

There are two reasons why people leave a company.  The first is that they don’t feel like they're being stretched. The second is they don’t respect the person they work for. Sales leaders have to think of ways to motivate their sales reps to achieve their goal, not only for the organization but for individual goals as well. 

When the team doesn’t play their role 

The most common reason people say they don’t play their role say is they don’t have enough time. There has always been a serious time compression problem in sales. Many magazines claim that the top 3% of all producers are the people who have written down their goals so 97 out of 100 people don’t. This tells you how difficult the job of a sales leader is in an organization. They are in charge of producing revenue from people they can’t control. 

Sales leaders need to find a way to motivate their people to make the organization’s plan a success. 

The planning process

The first thing you can do to plan and set goals that you can achieve in 2020 is to think about the different buckets of goals. What are the categories that are most important to you?  Job promotion? Family? Purchases? Think of the things you want to do in those areas and mind map. Doing this allows you to free your inhibitions and get comfortable with the things you want to do. It’s the fastest way you can brainstorm. Using your dream board or a journal, start putting these buckets in order of priority.   

As a CEO, Dave usually focuses on no more than five goals. This allows him to really focus. Goals are more achievable when you don’t have a broad list that can serve as a distraction. 

Have your mind map, narrow your goals to five, and have some plan of action. Break your plans down quarter by quarter, month to month, and day to day. If you can hit your goals for Q1, then you know you’re on track. If not, plan out your contingency and look for the people who can help you get refocused. 

The problem with setting annual goals is, while there’s nothing wrong with that, these goals are a long way off and you don’t get to feel a daily win. 

Become a behaviorist 

Say you have a goal of $10 million. You may have a monthly goal of  $850,000. That may mean six sales a month and 24 presentations. Getting in front of people is part of the plan but you can’t control all aspects of that goal.  For example, you can’t control how your prospect will respond. You can’t control anything but your own behavior. An option is, then, is to take a financial goal is and then reverse engineer. What are the daily goals you need to meet? Make little daily goals because you may not be able to control the outcome but you can control your behavior every single day. 

Sales reps from any company can break down their annual goal and reverse engineer to a daily behavior. Doing this will help them reach their quota faster.

When setting goals, what matters most is your attitude and behavior. A sales rep must have a balanced mindset and do the things he is supposed to do on a daily basis. 

Balance between realistic and stretch goals 

You need to know the distinction between a stretch goal and a realistic goal is. Stretch goals are reachable in longer time frames and while that is okay, you still need realistic goals that you can hit. 

Sandler taught Dave how to make some stretch goals.  When Dave was 70% to his goal, David would move the target even further. Sandler didn’t do it to be discouraging but, instead, he’d encourage Dave to keep moving because he knew Dave had the momentum to do even better. 

Remember to move slowly and celebrate your success. 

Goals are there to adjust. Be careful of setting goals that are too low just to feel good about yourself. 

Motivate yourself to reach your goals

Motivating yourself is a great idea way to reach your goals. Verbalize and publish your goals. Some people write down their goals in a journal so they can track their progress. It’s also good to have people around you who will hold you accountable to your goals and keep challenging you. They can be your partners, your colleague, or anyone else who won’t shy away from calling you out. 

It’s also important to be able to adjust in the event you don’t achieve your goals. Failing isn’t a bad thing when it offers an opportunity to make the adjustments you need to get closer to success. These tweaks are the way to get back on track. To plan and set goals you can achieve in 2020 write out your goals and create a plan of action. That will be your guide. Verbalize your goals too and make sure to break them down into achievable, daily goals. Believe in yourself and remember the Success Triangle: Attitude-Behavior-Technique. Know that it’s okay to fail. You are going to fail more than you win and the failures are not necessarily a negative to your goal setting. They just let you know it’s time to adjust. 

We may be “dinosaurs” but we’re still winning awards year after year for our sales training, management, and coaching. #SalesCoaching

“How To Plan And Set Goals You Can Achieve In 2020” episode resources

Dave Mattson recently finished his book entitled The Road to Excellence. It’s a playbook to help small entrepreneurs take their businesses from where they are today to where they want to be in three to five years. He also just published the book Success Cadence, he wrote it with two other business minded people from the company called Splunk, they were able to take their company from 30 million to 1.2 billion in just five years. This book is about how to turn your organization and yourself as a producer into a sales focused machine and find people who are willing and able to do what it takes to succeed. 

Reach out to Dave Mattson via his LinkedIn profile. You can also email him directly at Dmattson@sandlercut.com

If you have more sales concerns, you can also talk to Donald about it via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Jan 03 2020

35mins

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TSE 1241: Best Sellers In History Series 5 - "Mahatma Gandhi"

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Best Sellers In History Series 5 - "Mahatma Gandhi"

Depending on who you ask, hearing the name Mahatma Gandhi may bring up the titles of leader, spiritual guide, person of nonviolence, The Father of India, and many more. You may think about the man who defied the British Empire. How did one man make it possible? How was he able to get millions of people to follow his ideals and eventually shape the rest of Western culture? 

For this episode, we will look at Mahatma Gandhi and explore the traits that made him an influential person. 

Sales Spotlight - Mahatma Gandhi 

Mahatma Gandhi was born on October 2, 1869, in Pordabander, India. He studied law in London but moved to South Africa in 1893 where he spent 20 years opposing discriminatory legislation against Indians. Gandhi was from a successful family, his father a successful merchant. Gandhi’s experience in working for a law firm in South Africa led him to focus his efforts on helping those who are disenfranchised by society.

One particular day, Gandhi was riding on a train in first-class.  Being a man of means, he’d the money to pay for the ticket. However, another passenger in first-class didn’t like  that an Indian was riding there as well. The conductor tried to encourage Gandhi to move to the lower class but he had paid for the ticket and had broken no laws. He defended himself and was thrown off the train. 

Gandhi went back to India and supported the home rule movement, where Indians could rule themselves, independent from the British Empire. The British had come into India and raked the country’s resources for 200 years. The British originally talked about how they were going to help the people and the economy, and would create jobs, but it didn’t happen in India’s favor. Most of the money went back to England and English people started to look down on the poorer Indian people. The English people were able to take the whole of India because India wasn’t united. 

Indian Revolution against Britain 

The largest rebellion against the British took place in 1857 and it lasted for 18 months. The British called it the Indian Mutiny and it started to spread even though the British downplayed the rebellion and by calling it a mutiny. Both sides had a difficult time but the British eventually won. Many of the Indians were conditioned to think they couldn’t fight against the British despite their huge number. Instead of fighting for their own battle, the Indian army became the backbone of the British empire. 

The British Viceroy, Lord Curzon said that as long as they ruled India, they would be the greatest power in the world. The Indians, however, wanted their freedom and  their own democracy. 

The lack of unity 

Imagine the same situation in the B2B world. Suppose a new client has a huge problem? They have tried to fix it in the past but they weren’t able to win against it.  As a result, they started to just live with the problem. Within the company there could be groups of people who have great ideas on how to solve the problem but there’s nobody who is unifying them. Every department  keeps doing the best they can and everyone just lives with the pain. They need a powerful leader who can recognize there’s a problem, bring all the groups together, and create a solution as a team. 

Mahatma Gandhi showed that kind of leadership. 

Going to the masses

Unlike other politicians and wealthy people, Mahatma Gandhi spent time with the masses. This was very similar to what Jesus Christ, Mother Teresa, Abraham Lincoln, and the other personalities in this history series did. They wanted to make a lasting impression so they spent most of their time with the masses. If you want to make a massive impact, you need to go to the people. 

The same is true for Mahatma Gandhi. He went among the people and built relationships with them. He tried to understand what was going on in their everyday lives. This allowed him to see the challenges they were facing as the oppressed people of society. He was able to articulate their problems and speak for the people. He became the unifying voice. 

Sales reps understand the clients’ pain 

Much like with Mahatma Gandhi, sales reps need to understand their clients’ pain and see where they’re coming from. You shouldn’t just be a salesperson who comes in trying to get the money and resources.  You are a person who should be able to identify with the pain of your clients. Being able to relate to people at that level will earn you their trust. People will respect you and have confidence in you. They don’t give you money for nothing. They give you money because they believe  you can solve their problems. Build rapport and talk to your customers regularly.

How can you do that?

  • Send them birthday cards and email
  • Send them articles and information you find online
  • Keep in touch with them
  • Touch base with your current customers

As a sales rep, it is important to build rapport, understand where they’re coming from, learn about their challenges, and be involved with their lives. 

Give them a solution 

The second thing that Gandhi did was that he gave people a solution. He wasn’t focused on raising an army of who would fight the enemy on the battlefield. He didn’t have an army but he was able to suppress and bring down a British Empire without having to set foot on the battlefield. Gandhi gave them an unconventional solution to a conventional problem. If he had tried to fight the British in a physical battle, he would have faced an uphill battle. 

The British didn’t know that. As a salesperson, adopt a mindset different from other salespeople in your field. Instead of trying to fight a losing battle,  look for another strategy. Do the opposite of what everyone else is doing. 

For instance, Gandhi boycotted the British mill and textile industry and that hurt the British economically. Because Gandhi had built a good relationship with the people, they listened to Gandhi. 

Gandhi presented an unconventional solution. One of Gandhi’s significant protests wat the Salt March. The salt tax affected mostly poor people. Even though India had salt as a resource, they weren’t able to use it and instead, had to buy salt from England. Seeing the problem, Gandhi started a protest that gained momentum as it went on. 

Solve your clients’ problems 

As a B2B sales rep, think of the ways you can solve your clients’ problems and look at it from an unconventional standpoint. Do some research and look for unique ways to solve their problems. Always bring something to the table your competitors haven’t done before or don’t already do. Be a new resource, think outside the box, and paint outside the lines. 

If there is a bid and you’re up against  competitors who are trying to solve the same exact problem, try to look at it differently so you can provide a different and better solution. Even head to head with all things remaining constant, you can still find ways to stand out. 

Every problem needs a great solution. That’s where salespeople come in. #SalesSolutions

Translate their pain into words and feelings 

The third trait of Gandi is the ability to translate peoples’ problems into words and feelings. He was able to paint a vision for them of what life would be like in an independent India. 

Say a company offers sales training. Instead of saying what the training is all about, we paint a picture of what the company and profits can look like after the training. Sales reps need to dig deeper to be able to come up with specific solutions. If you want to become the top seller of your organization then you have to figure out your clients’ problems and simplify the way you present your solutions. 

Death of a great man 

Mahatma Gandhi was eventually assassinated and at his burial, over 1 million people came to mourn. He was known as the person who inspired nonviolent solutions. People followed Mahatma Gandhi because he helped with a sincere heart and a mind for the people.  His protests weren’t just political stunts. He loved his people, he loved his faith, and he loved his country. 

Best Sellers In History Series 5 - "Mahatma Gandhi" episode resources

As a recap, Mahatma Gandhi showed three traits: 

  • Going to the masses
  • Give them a solution 
  • Translate their pain into words and feelings

Do you have sales questions? Suggestions? You can also talk to Donald about it via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Jan 22 2020

34mins

Play

TSE 1240: The 3 Foolproof Secrets to Get Rid of Your Head Trash

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The 3 Foolproof Secrets to Get Rid of Your Head Trash 

What does it mean to have head trash and how exactly can you get rid of it? Let’s talk about 3 foolproof secrets to get rid of your head trash. 

Noah St. John is known as The Power Habits Mentor because he has helped thousands of people master their inner game and outer game to help them make more and work less. 

He works with sales professionals, entrepreneurs, celebrities, CEOs, athletes, and more. Noah helps them get rid of their head trash about money, relationships, and everything else holding them back. He is the author of 15 books and his most recently published book is entitled Power Habits: The New Science for Making Success Automatic. Through his work, Noah and his team have helped entrepreneurs and sales professionals increase their sales to six, seven, and even eight figures by using his methods. 

Defining head trash

Noah discovered the notion of head trash many years ago. Head trash is the negative voice in your head that constantly tells you, “I can’t because … “ It’s the voice that states all the reasons why you can’t do something you want to do. People consistently approach Noah and tell him they want to reach for more and do bigger things but they can’t because they’re too busy or they don’t have money for it. They have so many reasons why they can’t do the things they want to do. When you tell yourself something your mind is going to believe it. When you say you don’t have the time, then your inner self will believe you truly do not have the time. You are going to make that belief true even when it’s a lie. We all have 24 hours a day regardless of who you are. Time is irrelevant so it’s not an excuse that many people think they have. Head trash is damaging because it’s holding people back. 

Identify your head trash

The first step to getting rid of head trash is identifying what it is. For most people it’s repetitive but people fail to realize that it’s the head trash telling you the same lies over and over again. Ideas such as, I’m stupid or I’m not good enough can go through your mind in a loop and you don’t even realize it.  Because these lies are repetitive and habitual, many people aren’t even considering the damage it can cause. 

Identifying your head trash is fairly easy. Write down the negative beliefs you’re carrying about yourself. Most of the negative things we say to ourselves aren’t true. Writing down your negative thoughts will help you become aware of them. 

Noah has a client who was a sales professional. She was making about $5,000 a month in sales but she knew she was capable of making more. This salesperson spent time and money to train with gurus but for several years was still stuck at $5,000 a month. She attended Noah’s event called Freedom Lifestyle Experience and hired Noah as a coach. Within a year of using Noah’s Power Habit System, her revenue jumped from $5,000/month to $75,000/month! This is proof that understanding your own head trash and being able to overcome the negative noise will lead to good results. 

You need to look at your inner game in all the different aspects of your life. 

Knowing your outer game

The outer game includes the systems and strategies, the blocking and tackling. These would be all the sales tactics invested in and studied.  By working with salespeople for the last two decades, Noah found that success is attained only when someone has mastered both the inner and outer game.  

Understand that you can change your beliefs

The first step to transformation is awareness. It’s only when you are aware of something that you’re able to change. If you want to change your life, you need to change your beliefs - these are your thoughts. The human brain automatically searches to answer the questions you ask it. Noah thought about that and realized can’t just make statements the way we do in affirmations.  We don’t believe it. Instead, we need to start asking ourselves questions to put the brain to work. Start asking empowering questions that will lead to phenomenal answers. 

AfFORmations 

An affirmation is a statement of something you want to be true. One of the things Noah loves doing during keynote speeches is using the old-school affirmation method. He instructs people to stand up and say, “I am rich.”  Immediately after, the attendees start laughing. When Noah asks why, they say, “I’m not actually rich.” This is why affirmations don’t work. You have to believe in the statements for them to work. Noah, realizing affirmations were ineffective, created The Afformation Method. It is the most direct and powerful yet simple method you can use to change your beliefs. This method uses the act of asking the questions that will lead you to look for the answers. Using the Afformation method, you can change the question to change your beliefs, habits, and eventually your life.                                        

Getting the correct mindset

It’s important to talk about your goals. In regards to goals, Noah has been telling his clients, “We don’t rise to the level of our goals, we fall to the level of our systems.”  

We all have big dreams and that’s all good. You won’t, however, be able to reach these goals if you haven’t mastered your inner and outer game. Use the power habits system to improve your inner game and use the marketing and digital sales systems to improve your outer game. Focus on the system, not just the goals, to be able to achieve mastery of both inner and outer games. 

When to use the system 

The inner game has to do with The Power Habits System. More often than not, successful people don’t realize what they’re doing to cause their success because many things they’re doing are subconscious. Napoleon Hill’s book, Think and Grow Rich talked about what successful people did to attain success. Many salespeople have read the book and tried to replicate what these successful people did, but most didn’t become successful. Why? Because what was shared in the book was what people were consciously doing, and what they were doing subconsciously wasn’t discussed. 

Napoleon talked about the conscious ways that people became successful and Noah tackles how people became successful by focusing on the subconscious.

“The 3 Foolproof Secrets to Get Rid of Your Head Trash” episode resources

Identify your head trash, understand that you can change your beliefs and throw your head trash away, and then use the afformation method. 

Order the book PowerHabits on Amazon or from the website, Powerhabits.com. Noah will send out a gift package worth $299. If you’re listening to this podcast, Noah will give our two tickets for his Freedom Lifestyle Experience event. 

Do you have sales questions? Suggestions? You can also talk to Donald about it via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Jan 20 2020

33mins

Play

TSE 1239: What Is The DISC Assesment Profile And How Can It Help My Sales Team?

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What Is The DISC Assessment Profile And How Can It Help My Sales Team?

The DISC Assessment profile is an important training opportunity for any sales team. It is one of the tools many sales reps have started to utilize as its reputation for personality assessment has grown among sales leaders and their companies. So what is the DISC Assessment and how can it help your sales team?

Mads Singers is a management coach.  He has been in the management field for 15 years and has worked with industry giants such as Xerox, IBM, and more. For more than seven years, Mads has been running his own business. 

What is DISC?

DISC is a behavioral framework similar to Myers-Briggs. It’s a framework to help people understand themselves and other people. The acronym DISC stands for:

  • D: Dominance
  • I: Influence
  • S: Steadiness
  • C: Conscientious 

Everyone is born unique; however, there are traits that certain groups of people share. If you look at a sales team, for example, you can see that many members have similar personalities.  Salespeople, as a whole, tend to be assertive and focused. Typically, they are also comfortable around other people. These are traits that most successful people have so sales managers tend to be drawn to these types of personalities when hiring sales reps. 

DISC is immensely effective when looking to hire the right people for the right jobs. Many assume that people are motivated by money but the truth is that people are motivated by goals and having the ability to achieve their goals. 

Facing the challenge

There is a challenge when you are selling to someone who is not like you. Salespeople need to understand the different ways other people think. Sales don’t just happen from a meeting.  Rapport has to be built and it’s not as easy when the seller and the buyer don’t connect to people in the same way. For instance, people from software and technology companies aren’t your typical salespeople.  They don’t talk as much and they want to cut straight to the point. This can be a very abrupt style of communicating for buyers who need more of a relational approach. For such different personality types, it’s harder to build rapport because the style of communication is so different.  The salesperson has to be mindful that they will not always get to sell to a client the way they themselves want to be sold to.  It’s up to the salesperson to uncover what style is needed for each unique client. 

Different Personality types 

There are four personality types reflected in the DISC Assessment:

  1. D - Dominance 

The high D personalities are very driven people. These are the people who don’t usually smile a lot because they’re constantly thinking. They are focused, law-oriented, money-oriented, and power-oriented. They are the people who will do whatever it takes to get whatever they want to get. You will find a lot of these people at the highest level in big organizations because they are willing to do whatever it takes to meet their goals.  These personalities push people to the extreme but they are willing to work just as hard or harder. 

  1. I - Influence

High I personalities are typically salespeople. They tend to be loud and talk a lot. They are the storytellers. Sales managers hire these personality types because of their ability to network and talk to strangers. Because of this they usually know a large pool of people.  In sales, referrals are essential and high I’s know how to call in favors. They have a very positive mindset and know-how to inspire people to follow them toward their goals. 

  1. S - Steadiness

The high S groups are the moms and uncles of the team. They are the ones who are more focused on others than on themselves. Their happiness comes from drawing out other peoples’ joy and they don’t adapt well to change.  High S’s are people-focused but aren’t the ones who are going to start a conversation. They’re in the corner wanting someone to initiate the discussion first

  1. C - Conscientious 

Lastly, the high C personalities are the accountants and financial people. They love learning every minute detail and will ask a lot of technical questions. They are generally shy, however, and prefer not to have verbal communication. They are very detailed and want to know everything about everything. Salespeople who don’t know their product well fail to make a sale with Cs. 

Hiring the right sales reps

Most salespeople are high Ds and high Is. These are the people who have a mix of high drive and are also excellent networkers. One challenge with having an assessment test for salespeople before hiring them is that most people will tell you what they think you want to hear. Some can tweak their tests to have a result similar to what you’re looking for. The other challenge is that people don’t know themselves well enough to give accurate answers. 

Just realize that natural behaviors do not change. Even when your personality changes, your natural behaviors stay the same.  There is hope for people who are hiring. People can learn coping traits. Someone who is naturally loud, for example, can train themselves to be quieter around quiet people. 

Identifying the person you’re talking to

There is an easy way to connect with someone who has a different personality trait or communication style. Watch them and mirror their speech and/or body language. Try to adopt some of what you observe as you’re talking.

When you meet a person with a different personality  and you want to sell to them, adjust more to their behavior to build a significantly stronger rapport with them. If you are a high D and talking to a high S is a challenge, mirror them and they will likely warm up to you. 

From a management point-of-view, you can hire people even when they don’t share the same personality as long as they help you build value for your business. If you want to be more effective with people around you, try and behave more like them. It doesn’t mean you turn into them but you’re going to have a much better relationship if you can match the behavior. 

If you are selling to someone different than you, you can mirror behavior to help build rapport. #SalesTips

“What Is The DISC Assessment Profile And How Can It Help My Sales Team?” episode resources

Reach out to Mads Singers via his website. He also has a training course called Management Mastery that’s designed for business owners. If you have more sales concerns, you can also talk to Donald about it via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Jan 17 2020

35mins

Play

TSE 1238: Best Sellers In History Series 4 - "Benjamin Franklin"

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Best Sellers In History Series 4 - "Benjamin Franklin"

This is the fourth episode for the Best Seller in History series. This time around, the sales spotlight is on Benjamin Franklin. 

Despite Benjamin Franklin only having two years of formal education, his inventions are used to this day. He was a phenomenal writer when he was a teenager and was an inventor throughout his life. Franklin was a statesman, designed a musical instrument used by Mozart and Beethoven, and was an abolitionist in his later years. It’s worth noting he was also a writer, painter, political philosopher,  politician, Freemason, diplomat, and so much more, including a phenomenal seller. We will explore five reasons why.

Sales Spotlight - Benjamin Franklin

One of the founding fathers of the United States, Benjamin Franklin grew up in Boston, Massachusetts. Due to financial constraints, he wasn’t able to finish his formal education so he worked as an apprentice for his brother who was in the printing industry.  When Benjamin was 15 years old, his brother founded a newspaper called The New England Courant. His experience in his brother’s company helped in shaping his skills as a phenomenal seller. 

There are five reasons why Benjamin Franklin was so effective:  

1.Problem-solving skills

  1. Curiosity 
  2. Ability to seek knowledge

4 .Learning from smarter people and masterminding 

  1. Ability to build a strong rapport

Ability to solve problems  

Benjamin Franklin had extraordinary skills in problem-solving and used this talent throughout his life. James Franklin, his brother, was running a newspaper but he wouldn’t allow Benjamin to write for the publication. He realized the solution was to ghostwrite through anonymous letters, under the guise of being a middle-aged widow. The anonymous letters focused on what was going on in the community so it naturally piqued the interest of the readers. 

Benjamin would slip the letters under the door of James’ newspaper each night. Each morning, James and his friends would discuss and debate the content of the letter. The letters got published and Benjamin’s alter ego became a popular contributor to the paper. His brother wasn’t happy when he found out that it was Benjamin who was writing the anonymous letters but had no choice but to continue publishing for the readers who loved the anonymous letters. 

Sometime later, James was thrown in jail after writing something that wasn’t favorable to the government. During his absence, Ben ran the newspaper without major issues. When his brother came back, Ben presented the idea of partnership. When James didn’t agree with Ben’s proposal, Ben decided to leave and went to Philadelphia.

Problem-Solving skills as a sales rep

There are times when buyers don’t even recognize they have a problem. They are so focused on the status quo and happy with their current system that it doesn’t occur to them to change things. They refuse to learn more or don’t realize there is more to learn. 

The prospect may even have problems they’re not aware of.  Others have identified their problems but they just have a band-aid solution to ease the discomfort. As a sales rep, you need to find a way to actually solve the problem. That’s what Benjamin did. Even when he asked his brother, James said No repeatedly. Ben thought outside the box and he thought of ways to address a problem regardless of the decisions made by James. Your job is to help your clients recognize the problem and present them with a solution, even if they may have objections. 

Be Curious 

Benjamin Franklin was curious and was a voracious reader, consuming books and literature.  He was always learning.

This love of learning led him to create an almanac where he included tips and advice that could be applied to everyday life. As a result, his almanac stood out from the rest of the competition. 

Benjamin’s curiosity was ever present, even after his retirement in the publishing industry. He made many inventions and even received recognition from the King of France due to his skills as a scientist. Money wasn’t his motivation for inventing things.  It was more for satisfying curiosity and creating a better society.

Curiosity as a sales rep

Sales reps who are curious are the ones who are able to dig deeper and as a result, offer true value. Take for example a sales rep selling a SAS software solution. It is a service that allows you to send mass messages to clients and interact with them. If the sales rep presenting the product jumps directly into the proposal and price offering, he will likely lose the deal. 

Consider another sales rep who is very curious and wants to figure out why they need the text messaging service. She wants to find out how the client can take advantage of the software. It will be easier for the second sales rep to actually make the sale because she’s gathered more information. She’s able to build more value by asking effective questions. Your curiosity will help you land deals because you’re willing to put in the extra effort.  When meeting with clients, always go deeper. It all comes down to providing value to your client. 

Keep on learning

Benjamin Franklin had an affinity for learning and that is what made him stand out from his contemporaries. He always knew a little more. When he was left in Europe with no money, he took it upon himself to learn the printing industry of England. When he came back to the US two years after, he had an arsenal of knowledge ready to use.  He was able to successfully turn his business into a success and take advantage of opportunities that allowed him to learn more about the daily operations.

As a sales rep, you can fuel your mind by reading books and listening to podcasts related to your industry. Keep on learning more about your clients. Read more newspapers and know the trends. Read up on current events and research how these trends affect your industry. Take part in trainings and workshops that will help you improve, not only as a sales rep but also as an individual. Provide value as a consultant within your space. There’s nothing new under the sun but you can always learn something new from other people.  We can never know enough.

Learn from smarter people 

When Benjamin Franklin first came to Philadelphia, he was a boy who was broke, dirty, and dingy. He realized that in order for him to excel, he had to learn more. He didn’t have much but he had nice clothing. He hung out with the right people, the high society. He spent so much time with these individuals, the people around him just assumed he was already successful and belonged.

This inclusion allowed him to network and make relevant connections. It was a smart strategy and he thrived. Benjamin Franklin even organized a group that would be able to benefit from one another. There were 12 members initially and all the members were from different backgrounds. What they had in common was they shared an inquisitive spirit, a desire to improve, and they wanted to help others in their community. Among them were painters, surveyors, clerks, bartenders, and more. The members were older than Benjamin Franklin but he was clearly the group’s leader. 

Make it a point to learn from smarter people and associate with them. Being in a group will help you thrive but the moment you become the smartest person in the room, you need to find a new group. The people within your group will challenge you, push you, and help you grow in your career.  In a mastermind group, there’s a lot of accountability in place because you’re there with a purpose. Be dedicated to your group and its goals.

It’s important to look the part you want to become. Come to the group looking  put together and be professional.  

Ability to build rapport 

Benjamin Franklin knew the ability to build rapport helped him solidify his biggest deal and he understood it’s one of the most important facets of sales. 

The TSE Certified Sales Training Program is designed to help salespeople learn how to build value and build rapport. It helps salespeople land deals by training on what to say and asking effective questions. 

Andrew Rosebrough is the owner and president of Portable Medical Diagnostics, a mobile x-ray and ultrasound company servicing various parts of Florida. His company has taken on some of these principles Benjamin Franklin taught over the years and it has helped his company to thrive.

Some salespeople think to be a great seller, one also needs to become a great orator. Contrary to that belief, Benjamin Franklin wasn’t much of a speaker. He was more of a listener than a speaker. He felt like he didn’t know what to say all the time. An author pointed out that the best-sellers are not the extroverts or introverts, they’re the ambiverts - the ones who fall right in the middle. 

The Scenario 

In Benjamin Franklin’s time, the United States was in trouble. They were fighting the British and the situation was bad. The American soldiers were underfunded and undersupplied.  Their circumstances were dire. The French, however, were secretly assisting the U.S. armies but they weren’t fully committed to helping the soldiers just yet. Luckily, Benjamin was already famous in Europe.. He was an inventor, a scientist, and the French people knew him. He learned French and the French people appreciated that. He was charismatic and he used that to his advantage. He socialized and networked and made sure to play their game. He just didn’t ask for what he needed right away. He first played the long game. He learned the way of the French and it softened them to his requests. His counterpart was John Adams but John was the typical American and the French didn’t like him. He made no effort to level with the French. 

Understand your clients

As a salesperson, you need to understand your clients and what they like to do.  Try to be part of that. Discover what makes them tick. Spend time with them and get to know them on a personal level. 

This can be difficult because you may have other things you like to do more. This is, however, an investment to land that big deal. John Adams didn’t take the time to understand the French and because he was forcing business, he was kicked back to the U.S. 

Employ the platinum rule like Benjamin Franklin did. The platinum rule says, treat others the way they would like to be treated. 

Best Sellers In History Series 4 - "Benjamin Franklin" episode resources

Benjamin Franklin was an amazing seller. Here are the five reasons why: 

  • Problem-solving skills
  • Curiosity 
  • Ability to seek knowledge
  • Learning from smarter people and masterminding 
  • Ability to build a strong rapport

Connect with Andrew Rosebrough via his LinkedIn account or visit their website.

If you have more sales concerns, you can also talk to Donald about it via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077.  

It’s also brought to you by B2B Sales Show with a different podcast format. It has a rotating co-host and they brought in multiple sales though leaders and half a dozen other co-hosts that are either interviewing the guests or sharing quick hit tactical content themselves from their own lessons throughout their sales career. They have multiple episodes a week. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Jan 15 2020

44mins

Play

TSE 1237: 10 High Performance Habits That Lead To Success

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10 High-Performance Habits That Lead To Success 

An article entitled 10 High-Performance Habits that Lead to Success by Justin Su’a is noteworthy. This isn’t a normal article.  It talks about 10 specific principles that, if practiced carefully, will help increase one’s performance and mental toughness. 

Justin Su’a is a former competitive baseball player and despite not having the physical prowess and physical ability like some other players, he was still able to gain success. His family trained him to face any adversity with a positive mindset. Their team also had a sports psychologist who spoke to the players about tools and strategies that were taught to Olympians. 

The principles taught by the sports psychologist resonated with Justin and ignited a desire for him to follow the same career path. These principles not only work for sports but can be applied by people of all walks to every aspect of life.  Here are the 10 high-performance habits that lead to success: 

  • Win the morning
  • Do hard things
  • Embrace feedback
  • Learn from failure
  • Choose your attitude
  • Do one more
  • Have a purpose
  • Recommit every single day
  •  Be patient
  • Fear no one

Win the morning

Winning the morning is all about starting strong. People complain they don’t have enough time in the day but the truth is, there’s not enough time because they’re not using the time they have. Instead, they’re wasting it.  All you need to do is to start the morning strong by getting up with purpose. Successful people and high-performers are able to do hard things. Sometimes one of these is to wake up early when nobody else does. 

Move towards your goal by telling your body to get up, even when it wants to sleep. This is you practicing to dominate your body. If you do that over and over again, you are going to be able to train yourself to do difficult things. When you don’t want to pick up the phone to make a sales call, train yourself by telling yourself to pick up the phone anyway. Make that first decision ad it will get easier. Winning the morning is important because it starts your day off with taking control. Tell yourself to do one thing and attack it. 

Regardless of whether you’re a night person or a morning person, your morning begins when you wake up. Wake up strong by doing it on purpose and with passion. Set up a routine, workout, eat right, fill your mind, and fill your heart. 

There are two things that people often underestimate when trying to achieve greatness: How long it’s going to take and how hard it’s going to be. Whether you set a personal goal or a professional goal, don’t underestimate how difficult it’s going to be or how long it’s going to take for you to achieve the goals. The danger in doing so is that you’re mentally unprepared when adversity comes. When problems strike, many would-be performers pull the plug and give up. High-performers, on the other hand, have the ability to do hard things because they have acknowledged beforehand that achieving their goals may be hard. They’ve prepared themselves mentally and physically for the hard things. 

Successful people didn’t realize their achievements overnight. Many hours, days, months, and sometimes years are spent working towards their goals. They win the morning and keep going.

Whatever time you wake up, win the morning. Wake up with purpose and attack the day! #SalesTalk

Little things matter

People tend to seek out the hard actions and don’t realize the tedious detail-oriented things matter just as much. Examples are reading for on-going education and taking notes during training.  Great performers don’t take these details for granted. The details that need to be executed will be different from one person to the next. The key is to find the details that apply to your success and whatever they are, do them. 

Learn from failures

The inability to learn from failure is the number one factor that destroys would-be performers. Many professionals from various careers and industries are afraid of failure.  It’s not necessarily even the failure in itself, but their interpretation of failure. They perceive that failure means they’re not good enough. These negative phrases that play over and over in someone’s mind lead to feelings of failure but you can train yourself to understand these feelings don’t reflect the truth of the situation. Instead of viewing failure negatively, It can be looked at as an opportunity to learn. Every successful entrepreneur has seen failure and fought against it. They overcome these adversities by using failures as a means to learn from their mistakes and get better. 

Sarah Blakely, the CEO of Spanx, was asked why she’s so good at her job. She attributed her success to the training that got from her father. Sarah’s father would ask her, “How did you fail today and what did you learn from it?”  She grew up learning from failure. Those who are willing to learn from failure will fear it less and those who fear it less are more dangerous because they know how to use it.

When you can wake up every morning, not being afraid of failure, you take the pressure off yourself.  You’re able to go after your goals and take chances you might not have otherwise. You will experience failure but when you do, you’ll know how to face it, learn from it, and overcome. 

A laundry list of failures 

Prepare yourself mentally for failure by listing all the ways you could fail. List them all no matter how simple, unlikely, or outrageous these failures could be. Once you have identified them, think of ways to respond to each of these scenarios and have a plan of action. Having a bounce-back plan gives you the confidence to take care of these potential adversities because now you know you have a course of action. This will save you from reacting emotionally and negatively when failure strikes and you will be less likely to give up. 

Keeping the momentum

We can start a new venture well but it takes the right traits and qualities to keep the momentum going. Typically, the problem isn’t about the lack of motivation or the lack of competence.  Oftentimes, the problem lies in the size of the list. 

Sometimes we have too many actions on the list and we become overwhelmed. It’s important to start small. Start with one high-performance habit and when you achieve it, motivation will naturally fall into place.

There are many elements to having mental toughness. The most important thing is to identify the one thing that keeps you from excelling right now and take on a new habit to defeat that mindset or situation. Hone in and develop the behaviors around that. Once you’ve automated that one habit, go onto the next one. It’s a continuous learning process. It’s continual growth and development until you become the successful person you want to become. 

Do one more

You can also develop mental toughness by doing something even if it’s difficult to do. Your body will go where your mind takes you. The ‘do one more’ principle means telling your body what you want it to do. If a typical salesperson has a goal of talking to 10 prospects in one day, then don’t be typical. Do one more. By making this decision, you’ve taken control.  Doing this over and over again will increase your motivation as you achieve your goals. This is one of the most powerful principles that you can develop.  

High performers don’t settle for average. They go up and beyond. They hit one more call, they read one more book, and they write one more email. That is the separating factor. 

Fear no one

Fear no one but be respectful to everyone. Treat everyone the same regardless of their social status and carry this mindset everywhere you go, regardless of who you’re talking to.  Everyone is important.  

Stop trying to read other people’s minds because that will plant seeds of doubts in your own brain and you defeat yourself.  You’re allowing other people to intimidate you because of the script you’ve created in your own mind. You may have a little trepidation but that’s normal. Everyone feels some fear but you still have the opportunity to be courageous by acting despite the fear. Remember, anyone can be beaten. 

“10 High-Performance Habits That Lead To Success” episode resources

Success is a choice. As a salesperson, always make the right choice. Contact Justin Su’a via Twitter, Facebook, and Instagram. 

If you have more sales concerns, you can also talk to Donald about it via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Jan 13 2020

39mins

Play

TSE 1236: The Next Wave: Customer-Facing Solutions

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The Next Wave: Customer-Facing Solutions

With the new year, we are all looking towards the next wave in customer-facing solutions available for us. This is important as it helps improve our business and sales strategies. 

Nicolas Venderberghe is a CEO and entrepreneur. Nicolas is originally from France but has now lived in the U.S. for a good part of his career. He’s been working for tech companies, working at Chilli Piper since 2016. The company’s biggest vision is to improve sales and completely transform the industry by using digital tools. 

Big companies like SalesForce specialize in back end algorithms and can miss the opportunities on the front end.  This is where Nicolas’ company helps its clients thrive.

Salespeople used to be technophobes and hated the idea of using technology in their sales process. As new technologies have become available, salespeople now adapt to a variety of tools and have become savvier. 

Next wave in customer-facing solutions

The sales industry tends to move in waves. First, it was about automating internal processes, and that’s why we have CRM. It ensures that everything is recorded so, in any situation, much of the sales cycle happens in the backend. 

The next generation helps with the interaction and is referred to as customer-facing tools. This is the next wave in customer-facing solutions. 

An opportunity that Nicolas’ team addresses is in the booking, or scheduling a meeting. In sales, even before the first meeting, an opportunity has to be created to book a time and engage with a prospect. The easiest example would include inbound products, called the concierge.  In earlier days, the concierge occurred when prospects visited your site, and let you know they were interested in learning more by filling out a form that provided contact information for the follow-up. Upon clicking the submit button, they’d be brought to a thank you page and told that someone would be in touch.  The prospect was left wondering who would get in touch and when. In some cases, there would be no follow up so retention was lost. Many companies are losing more than half their pipeline due to a broken process. Businesses can lose up to 80% of their leads because they don’t act fast enough. 

Qualifying the prospects

Nicolas and his team built an intelligence solution to address this problem. In their version, once the prospect fills out the form for submission, Nicolas’ company uses the information from the form to qualify the prospect right away. They look at the prospect’s company size and the criteria set by their client to qualify. They’re able to do this, and reach out to a salesperson, in real-time. They call the prospect’s number and when they pick up, the prospect is connected immediately to a salesperson. If the sales rep isn’t available, a calendar is made available so the prospect can book a time that works for them, all with one click. 

Streamlining the front of the sales cycle allows for more direct revenues. Companies that work with Nicolas’ team have seen an increase in revenue and conversation rates between 50-100%. They’ve even seen many companies double their conversion rates.  Some companies have even started to work with them with as little as 30-40% conversion, losing 60-70% of their leads. 

Business to small businesses

When a prospect wants to purchase a product or service, the quickest company to reply is typically the one that will get the account. This concept is called business to small businesses, where a bigger company is sending to small businesses. They don’t have an army of people to go through a procurement process.  Instead, they’re going to look for a variety of vendors. These are the types of prospects that bigger companies are losing. It’s because they fail to act quickly and respond to their prospects’ needs. 

For a larger enterprise, the buyer has more time but they’re also going to look at how they are going to be served. The solution to this is called the red carpet. This means showing up, taking the form, and immediately offering the option to talk to somebody. This strategy of being direct is another boost to your conversion rate.

As a salesperson, you need to remember that the very beginning of the sales process is to make sure that things end on a very good note. 

Things don’t go as fast for B2B because of the different teams involved in the sales process. The marketing team is in charge of bringing in traffic to the website. The sales team is in charge of managing the resulting. Each of these teams follows their own processes. The problems can begin when there’s nothing that brings these two teams together. The greater the number of people involved, the more inefficient the process becomes. 

It takes a long time for people to adapt to the changes.  Different teams can have their own incentives and may not be completely aligned with the company’s goals. 

The breakdown of the decision-making power between the marketing team and the sales team is the reason why B2B may not be as effective as B2C. 

Increased conversion rates

There have been many companies that have sought Nicolas’ company’s services and some have doubled their conversion rates. Every customer with Chilli Piper increased their conversion rates by at least 50% or more. The company called Grow.com and its marketing operation were very keen on optimization, especially after they plateaued at a 40% conversion rate. The company went to Chilli Piper. Upon implementation, they went up to 68% in their first month and 72% in the second month. That is a drastic jump from 40%-72%. More revenues mean more pipelines, and more pipelines mean more profits. 

It can take time to get everybody on board to adapt and accept the changes. However, when that’s done and the solution has been deployed, it becomes a beautiful success story. 

Re-educating the market 

There are people working for a company whose sole job is to make calls and set an appointment. When they are able to set a schedule, they get a commission. These middlemen aren’t needed under the new system. This can understandably lead to resistance. 

This process needs more education so people know how to use the resources available. This knowledge ensures that everyone is aligned.  Everyone using this system will be better off. 

What can you do?

Collaboration between sales and marketing is a recipe for success. When you meet your prospects, you need to be prepared. Have prior meetings so you can make the most of your time with the client. The marketing team prepared the presentation and the sales team meets with the customers. There must be something that connects the marketing team and the sales team. 

To address this, Chilli Piper created the events workspace where it becomes easier for both teams to schedule. The marketing team will be able to explore the sales team’s calendar. They then schedule meetings ahead of time. The sales and marketing teams need to collaborate with each other to ensure an increase in revenue. 

Salespeople need to understand these new customer-facing tools and their massive impact on their business. This a hyper-competitive market. Companies who are struggling should rethink their sales process and look for ways to optimize the opportunities that are currently available. Companies that ensure the buyer has the best and fastest experience all the way through the entire deal will have a much better chance at closing. Map out your journey and look at the places where your processes are optimal. 

Make sure your buyer has the fastest and best experience before and after the deal. #SalesSuccess

“The Next Wave: Customer-Facing Solutions”  episode resources

Reach out to Nicolas Venderberghe via their website. You can also call out to Donald if has some time. 

Reach out to Dave Mattson via his LinkedIn profile. You can also email him directly at Dmattson@sandlercut.com

If you have more sales concerns, you can also talk to Donald about it via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Jan 10 2020

27mins

Play

TSE 1235: Best Sellers In History Series 3 -"Mother Teresa"

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Disclaimer: This episode is in no way trying to influence listeners on their religious beliefs. 

Best Sellers In History Series 3 -"Mother Teresa"

The Best Sellers in History series is focused on people who were influential in helping others recognize what was best for their future and motivated them to take action.The first episode focused on the impact of Jesus Christ and the second episode was about the persuasiveness of Abraham Lincoln. In this episode, the spotlight is on Mother Teresa. 

Mother Teresa wasn’t viewed as a sales rep but she shared a vision and a cause with everyone she spoke to.  Her ability to influence and lead others gained such momentum that her impact reaches well beyond her lifetime and the borders of India where she served.

The Missionaries of Charity, established by Mother Teresa in 1950 began as a small order of 12 nuns and has now grown to more than 4,500 nuns who are actively working in over 600 missions across 133 countries. Through her efforts, Mother Teresa went on to receive a Nobel Peace Prize.  After her death, she was honored as Saint Teresa of Calcutta. Mother Teresa set out to serve others and modeled to others how they could join her. 

Let’s take a look at the reasons she was so influential and how we can use the same principles in your B2B sales efforts. In this article, we will discuss 5 main points that made Mother Teresa an historical figure of great impact but first, what were her roots? 

Humble beginnings

Mother Teresa was born on August 26, 1910, in Scopia, the capital city of North Macedonia. She eventually left to serve in Ireland and then went on to India where she spent the majority of her life. There, in 1950, Mother Teresa founded the Missionaries of Charity, a Roman Catholic religious congregation. The nuns took the traditional vows of chastity, poverty, and obedience but in addition, they professed to wholeheartedly give their service and strength to the poorest of the poor. 

Because of her tireless efforts and huge impact around the world, Mother Teresa’s lifetime was filled with awards and recognition, including the Nobel Peace Prize in 1979. How did she go from such humble beginnings to gaining international recognition and worldwide impact? Five reasons:

  • Deep conviction
  • Ability to take action without hesitation
  • Ability to build a strong rapport
  • Ability to teach
  • Drive to push against the status quo

Let’s take a look at how these principles can be applied in B2B selling. 

Deep Conviction 

A nun is a member of a religious community of women living under vows of poverty, chastity, and obedience. They typically live in a convent or monastery under a life-long calling. Nuns can focus their efforts on various causes such as education and healthcare.  Unmarried, they focus on a higher calling. Unlike many missionaries who may commit to a finite amount of time in the mission field, most nuns commit their entire lives to service, like Mother Teresa. She dedicated her entire adult life to serving and helping others, usually the poorest of the poor. She was the epitome of selflessness, committing to what she believed in until she died in 1997. Millions of people around the world believe in God but not everyone has the same conviction to serve others the way Mother Teresa did. 

Conviction should be important to you as a B2B sales rep because you need to believe in what you do, what you sell, and how you can serve others through your business. If you want to help others by asking them to take action toward change, there has to be a belief in you that will translate to your prospect. Sales reps often jump from one job to another looking for a company that will earn them more money or they go from one industry to another.

If this is you, understand that frequent changes can keep you from the commitment to the product or service you’re selling. For buyers, a sales rep who doesn’t stick with a company can translate as someone not dedicated to sticking to what they represent. Buyers can see a salesperson who isn’t willing to be there long-term. 

OB Smith shared that confidence and enthusiasm are the greatest sales producers in any kind of economy. A sales rep without much confidence and conviction in what he’s selling usually doesn’t get many sales. 

Sales reps must have conviction and passion. Confidence is contagious and that’s how people perceived Mother Teresa. They saw her confidence and passion and were convinced to work with her and support her cause. 

When you keep hopping from company to company, you don’t give yourself time to believe in what you’re selling. #SalesFacts

Build your confidence 

You can build your confidence by sticking with a company and product you believe in. If you love CRMs than look for a company that makes you feel confident in their mission and what they’re doing. If you believe in the product you’re selling, and you’re a consumer yourself, you’ll be able to share the value of your product even better. Do your research.  Learn about how other customers are finding success with these same products, read success stories, and get personally involved with your own clients. Talking to people about their successes will bolster your confidence, conviction, and passion as well. Potential clients will see this in you and through that connection, you’ll make sales with a higher retention rate. 

Ability to take action without hesitation

Having conviction is great but you also need to check your commitment level. Mother Teresa took her commitment another level on September 10, 1946. She was on a train ride when she was struck by inspiration. Mother Teresa decided to leave the protective walls of her convent to help the poorest of the poor and be among the people who needed her the most.  It was her new calling and her mission to go into the streets to help the sick and afflicted. 

It was during this time that India was gaining its independence recognize what was best for their future and motivated them to take action.

The tension was high. Despite the chaos, the nuns were protected against all the violence. They had food, funding, and an education system. They were provided with everything they needed. While others prayed for the poor, she left the safety of her gated home to take food to people living on the streets. People saw her and told her she ought to get back to the convent where she was protected.  Locals looked up to her and people cared for her. The inspiration she had in the train was far more powerful, however, and she wouldn’t be deterred. She knew she needed to leave her position in the convent to serve the poor. Because of this, Mother Teresa sought exclaustration, an option given to members of the Catholic church who are religiously bound that allows time to live outside their religious institute. Mother Teresa had to get permission from the local leaders and hire ecclesiastical leaders from the Vatican to be granted permission to go outside and help the poor. She was given permission to have three years and upon completion, she filed to create her own congregation, the Missionaries of Charity. 

Mother Teresa saw a problem, she wanted to fix it, and she took action. She didn’t wait to be asked.  She took the initiative and moved forward. 

Taking action as a B2B sales rep 

As a B2B sales rep, consider creating content that’s going to be relevant to your ideal customer. Most reps don’t take advantage of providing solutions for their clients. A member of  LinkedIn posts every single day. His followers know he will answer their questions or he shares insight to help his potential customers. This gives him a lot of connections and has led to more conversations. His efforts result in natural engagement because his posts make people curious about his services as they come to trust his expertise and level of commitment. It’s a simple concept but it takes a lot of work. What keeps him going is a commitment to do something for his potential customers every day. 

Be dedicated to your cause and take action. Start by writing thank you notes or sending cards to your clients. Don’t wait for the HR department to do it. Have the initiative to take action. Do it because you care for them as individuals and as human beings. What separates the greatest salesperson from an average salesperson is their dedication and commitment to their job and their clients.

Ability to build a strong rapport

Mother Teresa built long-lasting relationships with people. She could have stayed in the convent but she needed to do something more. She left to live among the poor and her conviction was so strong that it pushed her toward action. She spent months with people from all walks of life after coming out of the convent. She built rapport and relationships with them. The people who once hated her eventually became her protectors. 

You need to build rapport as a sales rep. Get to know people and your ideal customer. Listen to them when you have a conversation and be genuine. Follow people and businesses, read news that would be relevant to them, and stay updated. 

Taking this extra time and effort will position you to be more caring and help in building genuine rapport. If you want to have a strong influence, find a way to become a part of the community. Find a way to give back. 

Ability to Teach

Mother Teresa was a teacher for 16 years before she left the convent. Because of her experience in teaching, not only did she know how to interact with people, she knew how to ask questions and was able to break down complex ideas in a way that people could understand. When she was outside the safety of the convent, Mother Teresa didn’t have the same resources but she did what she could. She began teaching the local children the alphabet and other beginning education. She knew how to command attention, and as she taught the children, the adults began to also pay attention. 

As a sales rep, look for ways you can educate your customers even if you get nothing in return. Whether you’re going to an event or appearing as a guest on a show, look for new insights gained from these activities so more people will benefit from your experience. Offer effective guidance. 

Drive to Push Against the Status Quo

Mother Teresa told her leaders she wanted to go outside the compound and live among the poor.  At that time, it was unheard of. Some saw it as an act of defiance because it wasn’t the norm but she was determined. She went through all the proper channels and while there were people who were against her goal, there were even more who supported her. They understood she was on a mission to do God’s work. 

Abraham Lincoln pushed against the status quo and so did Jesus. They were very passionate about elevating the people who lived during their era to build a better future. It pushed them to go against the current. 

As a salesperson, you can do the same thing by veering away from the status quo. While others are just working 9 to 5, making traditional calls and appointments, and watching Netflix during breaks, you can set a higher standard for yourself and your customers. 

Consider hiring a sales coach, read more books, and listen to sales podcasts. Educate yourself by going to different events, and take the time to research your product and services so you have a better understanding of their value. Being average will gain average income. Be someone who's earning significant income by making a difference in people’s lives. If you want to be somebody that's going to have a strong influence, be someone who acts beyond the ordinary. 

Best Sellers In History Series 3 -"Mother Teresa"

As a recap, here are the five reasons why Mother Teresa became so influential: 

  • Deep conviction
  • Ability to take action without hesitation
  • Ability to build a strong rapport
  • Ability to teach
  • Drive to push against the status quo

If you have more sales concerns, you can also talk to Donald about it via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. It’s also brought to you by B2B Sales Show with a different podcast format. It has a rotating co-host and they brought in multiple sales though leaders and half a dozen other co-hosts that are either interviewing the guests or sharing quick hit tactical content themselves from their own lessons throughout their sales career. They have multiple episodes a week. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Jan 08 2020

38mins

Play

TSE 1234: How To Grow Sales With Local Networking Events

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How To Grow Sales With Local Networking Events

All salespeople have tried to grow sales with local networking events. Many organizations utilize these events to bring awareness and drive sales. It’s a strategy that truly works. 

Sam Edwards is Chief Marketing Officer of SEO.co. It’s a content marketing and link building agency based in Seattle. He’s been in the digital and marketing space for the past 10 years and now he’s focused on hosting marketing events to get more clients on the sales side. Sam has experience working with TEDx talk and has written for Forbes, Inc, Entrepreneur, and other large publications.  Through this work he’s developed his teaching side and helps local communities build their own stories and plans. 

Sam has a meet-up group with approximately 400 members.  Another he’s affiliated with has over 300 and a third has close to a thousand members. Sam’s group has an average attendance of about 50 - 100. They have an upcoming event this February 5th that’s slated for over 120 people. Typically, the idea of going to a networking event right after work isn’t that appealing to people who work 9 to 5 jobs. Sam’s group met that challenge by creating events that are more like fun outings so people were excited to attend, even after a long day.  That’s how they were able to obtain and retain the number of people coming month after month. 

Monetizing networking events 

Their very first event was agency-sponsored. That agency believed in their idea and wanted to look further into what Sam was doing. They spent $300 for the event and it was focused on an industry-specific topic about how to use the paid SCM data to influence the organic SEO strategy for search marketing. That event cost them $300 but they made eighteen thousand dollars.

There are three main things you need to ensure when setting up a networking event. 

  • There is no selling at events
  • Focus should be on the quality of the event and the content you’re offering
  • Take the time to build up the group.

There is no selling at events

People have their guard up when listening to a presenter. It’s after the presentations that everyone lowers their guard, especially when it’s time for the after-party and everyone is going to the bar for drinks. People tend to relax in that environment and it’s then you can start a conversation. 

When talking to people, just talk, no pitching. People will see what you have to offer through talking with you. If they like what they see, they will want to work with you.  Focus on building a relationship using organic means instead of trying focusing on presenting a pitch. 

Be transparent and honest when you are talking to people coming to your events. If you see the potential client isn’t going to be a good fit early on, be upfront. Don’t take the client just because they’re available. You want to make sure you’re qualifying the people who want to work with you. 

Make your events free and organize them to grow through invitation. It takes everyone to help for these events to continue to grow, and that includes previous attendees. 

Understand this is not a one and done quick fix. Even if you only have a handful of people coming to your first event, that shouldn’t deter you from planning another one. It takes time for the actual growth to happen. You will experience growing pains before you’re finally able to identify the kind of event that will attract attendance and growth. Event planning takes time and effort to build. 

Focus should be on the quality of the event and the content you’re offering

Regardless of how long you’ve worked in your industry, your event still needs quality content to be successful.  People won’t see the value of your events if they don’t see the benefits they will gain from attending. Sam makes it a point for his events to have specific themes or content so attendees know exactly what to look forward to. 

The easy part is inviting people to their first event but the challenge is getting them to the events that follow. You do that by ensuring that attendees are presented with quality content. This doesn’t just speak to the presentations. It begins the moment they step into the hall, as you shake their hands, give them their gift bags, and prepare for raffles. A lot of effort goes into a quality event, including everything that is built around the actual presentation. Focus on the details that others may overlook. 

Whatever industry you are in, try to make your events fun. Create a catchy event title. 

Sam’s event last October had a presentation entitled, “The Spooky Tell-tale Signs You Need to Fire or Hire Your Search Marketing Agency.” Ken Shankman from bulkcandystore.com was one of their sponsors. They gave him the plugins and suggested that he dress up as Willy Wonka. The event planners made 65 gift bags for the attendees and a golden ticket was put in one of the gift bags. The recipient of the golden ticket won the opportunity to visit his candy warehouse for a tour. It was a fun giveaway and it turned out great. This event not only had great content in the presentation but the giveaway made it more exciting and fun. After the event, pictures were posted to their social media circle and meetup groups.  Seeing the fun the attendees had at the October event generated excitement in the following months. People who didn’t go in October did not want to miss out on the fun again!

No one wants to feel like they could miss out on a really fun networking opportunity and a great session. Whether it’s a window washing company or a financial institution, you can create themes, presentations, and giveaways around those industries that are creative and have a lot of energy.  If you have sponsors, a win-win opportunity comes from inviting them to offer a prize. They get marketing at the event and another prize adds to the excitement. 

People are more inclined to listen to sessions that are energetic and fun so make that a big focus in the planning.  Think about what will maintain attention and interest.  

If content is dry and boring, break it up with a raffle.  Keep people’s attention by making it fun! #SalesEvent

Take the time to build up the group.

Location is important when starting out and building an event. You can start looking within your community for businesses that will allow you to host free events at their location. Sometimes you can negotiate with owners or managers to  host events as a sponsor. Sam makes events free as an incentive to attend. Look for places who are eager to help grow the community. These could even be co-working spaces and event spaces. Local coffee shops also host events for a small cost. Some restaurants may allow an event to come in on a slower night with the promise that attendees will purchase meals. 

You also have to consider the environment in which you’re building the event. Don’t choose an off-putting location because that could affect ambiance you’re trying to create for your event. 

Sam uses LinkedIn and Meetup as his main platforms to invite people to his events. Creating a group on meetup allows you to send an invitation to a group of people that are in similar businesses and industries. 

Generally, people want to be involved especially in an event that’s similar to the industry they’re working in. This is how you can effectively build your group. 

Sam likes LinkedIn for their outreach strategy. In the search bar, type in the industry you want to focus on. Once the results show up, you will see job content and more. You can click on these people and send them the same text you use for Meetup invitations. Include information about the event and a link to register. This way, you get to build a connection. It takes time to see results but these events are about building long-term relationships with people. This is the beauty of organic personal outreach. 

What it comes down is, just be the real you, transparent and honest. 

“How To Grow Sales With Local Networking Events” episode resources

You can find Sam Edwards at sam@seo.co and via his LinkedIn account. Do you have any sales experience to share? 

If you have more sales concerns, you can also talk to Donald about it via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Jan 06 2020

41mins

Play

TSE 1233: How To Plan And Set Goals You Can Achieve In 2020

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How To Plan And Set Goals You Can Achieve In 2020

With the new year comes new goals and resolutions. This episode’s guest offers new ways and suggestions to help you plan and set goals you can achieve in 2020.

Many salespeople don’t realize that sales is easy if you follow a basic formula. Typically, however, sales reps have a habit of following the bouncing ball their prospects are throwing despite the many times it can lead to a dead end. 

Dave Mattson started out as a client at (David) Sandler Training and he’s been with the company for 30 years. He worked his way up the organization and became a partner in 1994. He had an opportunity to work with Dave for six years before David passed away in 1995. Dave purchased the company in 2012 and is currently the Brand Manager and CEO. They have 265 training centers globally and just last year, they trained 31,000 people and streamed their training to 19,000 people. 

This streamed training is becoming the way of the world, especially with the technology that is currently available. As a result, people in their system are represented by different age groups, different cultures, and different countries. Dave’s company creates content that is accessible in whatever format their clients need. For example, younger clients prefer several 4-minute micro trainings, versus a 45 minute lesson. With that knowledge, Sandler made 2,700 micro-learning lessons and added it to their suite of products and services. 

Sales strategies keep evolving so Dave and his company must keep up with new trends.  With Sandler being one of the longest running companies, many people in the industry may view them as “dinosaurs” but year after year, they win awards for best sales training, management, and coaching. They clearly have the expertise to do it right. 

Importance of goal setting and planning

From a CEO’s perspective, planning is imperative to make sure all the different groups in the organization know where they’re going. The assumption is that you have great salespeople working for you, competent individuals, but you have to make sure  they are all heading in the right direction. It is the leader’s responsibility to see all the working parts. Each group needs to be assigned their tasks so everyone ultimately moves toward the organization’s goals.  

As a leader, you need to set up a strategy on how to plan and set goals you can achieve in 2020. Layout the benchmarks you want your salespeople to achieve and how you intend to get there.  Show your team the contingency plans so they can better define daily goals for themselves. When the entire team has accountability, planning becomes a “we” exercise. The more you socialize it, the more people get involved. Dave suggests that for your corporate goal to become successful, each salesperson needs to link their commissions to personal goals that will keep them motivated.  A great question is, “If you earn your $250,000 commission, what are you going to do once you have your money?” Being able to visualize something that is meaningful to them, helps to keep up the momentum.

There are two reasons why people leave a company.  The first is that they don’t feel like they're being stretched. The second is they don’t respect the person they work for. Sales leaders have to think of ways to motivate their sales reps to achieve their goal, not only for the organization but for individual goals as well. 

When the team doesn’t play their role 

The most common reason people say they don’t play their role say is they don’t have enough time. There has always been a serious time compression problem in sales. Many magazines claim that the top 3% of all producers are the people who have written down their goals so 97 out of 100 people don’t. This tells you how difficult the job of a sales leader is in an organization. They are in charge of producing revenue from people they can’t control. 

Sales leaders need to find a way to motivate their people to make the organization’s plan a success. 

The planning process

The first thing you can do to plan and set goals that you can achieve in 2020 is to think about the different buckets of goals. What are the categories that are most important to you?  Job promotion? Family? Purchases? Think of the things you want to do in those areas and mind map. Doing this allows you to free your inhibitions and get comfortable with the things you want to do. It’s the fastest way you can brainstorm. Using your dream board or a journal, start putting these buckets in order of priority.   

As a CEO, Dave usually focuses on no more than five goals. This allows him to really focus. Goals are more achievable when you don’t have a broad list that can serve as a distraction. 

Have your mind map, narrow your goals to five, and have some plan of action. Break your plans down quarter by quarter, month to month, and day to day. If you can hit your goals for Q1, then you know you’re on track. If not, plan out your contingency and look for the people who can help you get refocused. 

The problem with setting annual goals is, while there’s nothing wrong with that, these goals are a long way off and you don’t get to feel a daily win. 

Become a behaviorist 

Say you have a goal of $10 million. You may have a monthly goal of  $850,000. That may mean six sales a month and 24 presentations. Getting in front of people is part of the plan but you can’t control all aspects of that goal.  For example, you can’t control how your prospect will respond. You can’t control anything but your own behavior. An option is, then, is to take a financial goal is and then reverse engineer. What are the daily goals you need to meet? Make little daily goals because you may not be able to control the outcome but you can control your behavior every single day. 

Sales reps from any company can break down their annual goal and reverse engineer to a daily behavior. Doing this will help them reach their quota faster.

When setting goals, what matters most is your attitude and behavior. A sales rep must have a balanced mindset and do the things he is supposed to do on a daily basis. 

Balance between realistic and stretch goals 

You need to know the distinction between a stretch goal and a realistic goal is. Stretch goals are reachable in longer time frames and while that is okay, you still need realistic goals that you can hit. 

Sandler taught Dave how to make some stretch goals.  When Dave was 70% to his goal, David would move the target even further. Sandler didn’t do it to be discouraging but, instead, he’d encourage Dave to keep moving because he knew Dave had the momentum to do even better. 

Remember to move slowly and celebrate your success. 

Goals are there to adjust. Be careful of setting goals that are too low just to feel good about yourself. 

Motivate yourself to reach your goals

Motivating yourself is a great idea way to reach your goals. Verbalize and publish your goals. Some people write down their goals in a journal so they can track their progress. It’s also good to have people around you who will hold you accountable to your goals and keep challenging you. They can be your partners, your colleague, or anyone else who won’t shy away from calling you out. 

It’s also important to be able to adjust in the event you don’t achieve your goals. Failing isn’t a bad thing when it offers an opportunity to make the adjustments you need to get closer to success. These tweaks are the way to get back on track. To plan and set goals you can achieve in 2020 write out your goals and create a plan of action. That will be your guide. Verbalize your goals too and make sure to break them down into achievable, daily goals. Believe in yourself and remember the Success Triangle: Attitude-Behavior-Technique. Know that it’s okay to fail. You are going to fail more than you win and the failures are not necessarily a negative to your goal setting. They just let you know it’s time to adjust. 

We may be “dinosaurs” but we’re still winning awards year after year for our sales training, management, and coaching. #SalesCoaching

“How To Plan And Set Goals You Can Achieve In 2020” episode resources

Dave Mattson recently finished his book entitled The Road to Excellence. It’s a playbook to help small entrepreneurs take their businesses from where they are today to where they want to be in three to five years. He also just published the book Success Cadence, he wrote it with two other business minded people from the company called Splunk, they were able to take their company from 30 million to 1.2 billion in just five years. This book is about how to turn your organization and yourself as a producer into a sales focused machine and find people who are willing and able to do what it takes to succeed. 

Reach out to Dave Mattson via his LinkedIn profile. You can also email him directly at Dmattson@sandlercut.com

If you have more sales concerns, you can also talk to Donald about it via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Jan 03 2020

35mins

Play

TSE 1232: Best Sellers In History Series 2 - "Abraham Lincoln"

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Best Sellers In History Series 2 - "Abraham Lincoln"

This is the second episode from the Best Sellers in History series. This series talks about some of the most successful people and sellers in history. We’ll talk about who they are and what made them so successful. 

Abraham Lincoln was the 16th President of the United States of America and led the nation during some of the most turbulent times in American history, such as the Civil War. It was the bloodiest war and  the greatest constitutional and political crisis faced by the U.S. at that time. President Lincoln persevered and was able to abolish slavery, strengthen the federal government and modernized the U.S. economy. Despite humble beginnings, Abraham Lincoln became one of the greatest statesmen leaders in our nation’s history.

Sales Spotlight - Abraham Lincoln 

A half-hour long episode isn’t enough time to discuss what made Abraham Lincoln persuasive and successful in his career. However, we can highlight The Gettysburg Address to illustrate how President Abraham Lincoln had the power of persuasion. Here are the four points we’ll be looking at in this episode:  

  • He had the ability to tell stories
  • He sought common ground
  • He was empathetic
  • He had the ability to give compelling reasons 

In the era of Abraham Lincoln

In the early 1800s, slavery in the United States was a very common thing. At its height, there were 700,000 individuals who were slaves. The first slaves came into the country as early as 1619 and slavery was finally abolished in the year 1865.  For 246 years slavery was entrenched in the U.S. economy and modern society. It was a fact of life and it brought in so much money that by today’s standards, slavery would account for roughly $6 billion. It’s been 154 years since Abraham Lincoln abolished slavery and still, slavery lasted almost a hundred years longer than we’ve known our country without it!  

Abraham Lincoln was raised in Kentucky and eventually, it became a slave state. His father who was a farmer but they eventually had to leave their smaller farm.  Larger farms had slaves and they couldn’t compete with the manpower. In addition, his father was a Christian and didn’t believe in slavery. Thomas Lincoln took his family and would move several more times before eventually settling in Illinois where Abraham Lincoln grew into adulthood. Lincoln married and his wife’s father had his own slaves. Through this exposure, Lincoln came to know how slavery operated and he didn’t like it.

Changing the system

Slavery was big business and everywhere. It was a system where some of the most influential people were involved. It would be a difficult system to change but Lincoln didn’t believe that people should be property. It became his passionate to reverse slavery.  When he became a president in 1860, many from the southern states weren’t happy about it. They looked at it as the North trying to impose their rights over their way of life and their economy. This eventually led to the bloodiest war in U.S., the Civil War. The nation was divided. Family members who fought on different sides killed each other. This went on from 1861 to 1865. It was a difficult time for the nation. Democracy was hanging by a thread and with the war going on, everything was falling apart. 

Through the need to unify, The Gettysburg Address was written. The four lessons highlighted in today’s episode came from this famous speech. 

Lincoln had the ability to tell stories 

The Gettysburg Address was delivered in an attempt to pull the nation together. Abraham Lincoln wanted people recognize they weren’t just the north and south but one nation. 

Tim David wrote an article about this and he pointed out the lessons from the address,  The first was the power of storytelling. He emphasized that the opening line of the Gettysburg Address was a story about our forefathers and their legacy. From the very first line of his speech, people  wanted to know where Abraham Lincoln was going with his story. 

Abraham Lincoln was a self-educated man. While kids during this time were working in the field, Lincoln was reading books. There were traveling teachers and when they came around, he’d get a formal education, but still, it wasn’t enough on its own. Most of his education stemmed from his desire to learn. He was dedicated to his education and as he read, he learned the power of a story and how it can make an impact when written well. 

As a sales rep, you need to be able to engage your prospect\ with a story that is grounded in reality. Talk to your prospects a successful experience you had with a client. Help your prospects see the positive results that can come from working with you. Instead of just talking about the benefits of your products and services, offering a real scenario can help to illustrate the point better. Talk about how you helped previous clients and their companies. For example, a social media marketer may say, “We helped ____ generate X amount of return with their social media ads. If I could share with you how we did it in just 5 minutes, would you be open to  a conversation with us?”

Like Abraham Lincoln, use a quick story to pique their interest. 

Lincoln sought common ground 

With the war over, Lincoln wanted to make sure his speech would unify a divided nation. The time was ripe for rebuilding the country. Abraham Lincoln looked for common ground to ensure that his message would speak to the hearts of his people. He knew that regardless of where they came from, both Northerners and Southerners loved their nation. They fought together against the English, against the mother empire, and they won. He implored everyone to bring back that feeling of solidarity when the union was founded. Abraham Lincoln used the word Liberty because it was something that would resonate through the hearts of his listeners. 

He capitalized on the American ideal and it made his speech compelling. His writings is persuasive because he knows exactly what topics people are passionate about. 

Sales reps can utilize this skill, especially when meeting with prospects. It is your job to make them feel connected and have common ground. Donald Miller’s book uses Joseph Campbell’s idea of The Hero’s Journey. It is the story of a hero who is transformed after the difficulties he faced in war. As the salesperson, your role is the guide.. As the guide, you’re not trying to take over or compete with your client, you’re trying to move your prospect to action. 

Before meeting, do the research to find common ground.  It may be the school attended or other notable experience or hobby. Bring up topics that both you and your prospects love to talk about. Always follow the basics: Build rapport and help them realize you’re coming from common ground.

. Lincoln showed empathy 

Tim David pointed out how Abraham Lincoln used words that made people feel connected to him. He used a lot of personal pronouns like ours to help develop rapport and to create a sense of togetherness. The use of personal pronouns increased Lincoln’s status in the minds of his audience.

 Tim continued to emphasize this point  with James Pennebaker’s studies about how people use functional words such as pronouns. In his book, The Secret Life of Pronouns, he wrote that in any interaction between people, the person with a higher status uses fewer “I” words and instead, use first person plural pronouns such as we, us, and ours.

Abraham Lincoln’s use of personal pronouns early on in his speech allowed the audience to recognize his authority and role as a guide. They were able to classify him as someone they could listen to. Because he established his authority, people were willing to listen.

From a sales perspective, we can do the same thing when talking to prospects. Use inclusive personal pronouns in your conversations as you talk about common ground.

This will make your prospect feel involved in the process and let them know you’re there to help them. Assure them you are committed to their problem and you are there to work with them to come up with a solution. 

Speak as if you are part of their organization. 

Lincoln created a compelling reason

Abraham Lincoln was particularly skilled at offering compelling reasons for people to do something different.

Salespeople want to have influence as well.  We want to give prospects reasons to change and take action. Tim shared a 1970 Harvard Psychology research led by Helen Langer.  In her study she discovered that saying the word because increases your persuasive power from 60% to 92% even when you don’t actually have a compelling reason. 

Tim has a concept called ABT or the Advanced Because Techniques. Abraham Lincoln may not have literally said because in his speech but even without using the word, he made the entire Gettysburg Address a speech that answers the question why.

Lincoln was giving compelling reasons to many Whys

  • Why we need to come together
  • Why we need to to work together
  • Why we need to be one nation

People responded to his speech because he gave compelling reasons. They saw the bigger purpose

Salespeople can’t just state facts about products and services. You need to give them reasons why your products and services will work out to their advantage. Examples are as follows: 

  • “When you implement the software, we’re going to make it possible for you to actually get home and have dinner with your kids every night.”
  • “When you implement this solution, we’re going to make sure you never have to pay a late fee to the government again.”

When you give them compelling reasons, people will take action.

Best Sellers In History Series 2 - "Abraham Lincoln" episode resources

We are no Abraham Lincoln and we are not facing a divided nation, however, we have daily battles and regardless of the severity, we can still use these principles in overcoming sales difficulties. 

Do you have any stories worth sharing? Sellers in the history that made an impact in your life? Tell Donald about it via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Jan 01 2020

27mins

Play

TSE 1231: How To Generate More Initial Appointments By Utilizing A Co-Content Building Strategy

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How To Generate More Initial Appointments By Utilizing A Co-Content Building Strategy

Salespeople are always looking for new ways to generate more initial appointments. How do you do that? There are many strategies. In this episode, Donald and Carman Pirie talk about utilizing strategies that include co-creating and content-building. 

Carman Pirie is the co-owner of Kula Partners. It’s a manufacturing marketing agency that helps manufacturers transform their marketing and sales apparatus by making it more digital in nature. He is also a co-host of the podcast called The Kula Ring, a podcast that focuses on manufacturing marketers and telling their stories. 

The challenge in sales prospecting 

Prospecting is a huge part of the sales process. Carman personally does prospecting every single day and he coaches many salespeople on how to do it right. It can be difficult to pick up the phone and start a conversation with people. Many sales leaders and managers have not explored other options outside of traditional practices. They have limited their sales teams by thinking and training the old methodologies. While picking up the phone as a way to prospect isn’t bad, the answer to prospecting isn’t just activity management. 

There are many tools available for sales reps to use in order to prospect. We don’t want to just bombard people with calls and emails or rely heavily on LinkedIn invites. This is where the challenge lies. 

 Breaking the challenge

In working with B2B manufacturing organizations, Carman’s company almost always interfaces primarily with the marketing function. These marketers have an overwhelming thirst for people in sales to actually care. 

Carman suggests three approaches that Kula Partners recommends for co-creating and content-building.

The first is through a podcast. The Kula Ring podcast is their primary vehicle to generate prospects. They put out episodes weekly. They expand their reach by simply talking to more

manufacturing marketers and getting them on as guests for the show. 

Through the podcast, these guests become more familiar with what Kula is offering and some have eventually become their clients.  Sending out emails with a subject line that sounds like a request, or extending a LinkedIn invitation, doesn’t typically yield a positive outcome. Inviting somebody to be a guest on a podcast, asking about their industry and showing an interest in what they offer is a much better opportunity to build rapport. The interview gives you a better insight into their problems and challenges. This information then allows a salesperson to come up with specific solutions to offer.

As a salesperson, you can use an intent data platform and bring in guests that are likely in a buying cycle. However, it’s best to approach them with the pure motive of getting to know them. After a relationship is built, a discussion about business can happen organically. This introductory conversation can even happen by the end of recording a podcast.

Traditional outreach, like a phone call, can typically have a response rate of 10%.  In Carman’s experience, they’ve seen that the targeted podcast outreach campaigns have a response rate closer to 50%. 

When you can’t afford to train with someone, invite them to a podcast.  You get to learn while they get their products promoted! #Podcasting

Making it work

Every business is different so it’s up to the salesperson to experiment with a variety of formats to see what works best for their particular industry. If scaling can work, then go for it. If it’s written content or other similar strategies that work, pick one of those. What works for others may not work for your client’s specific needs so take the time to find the right niche. Look for the right angle or a topic that’s of interest to your client. Create your podcast based on that information.

Peer round tables 

Another suggestion from Carman for co-creating and content-building is to host a peer round table discussion. For example, invite 12 - 20 target prospects in an information-sharing environment and serve as a host to the dialogue. They did this at Kula and they called these meetings marketing leadership exchanges. They brought in marketers who shared common characteristics and fostered an information-sharing conversation. 

You can easily make an agenda out of five to six topics or questions and turn them into a 90-minute round table for information-sharing. For marketers who are widely distributed geographically, a virtual round table is more plausible.  When you can, however, the preference is to have everyone in person.

 Despite the limitations in a virtual setting, the dialogue can still be rich. The exchange of information is still helpful for prospecting and building rapport. The guests are telling you the challenges they are facing in their business and asking their peers for advice. All you do is to play host to the dialogue. How to activate the conversation and transition it into a sales opportunity is up to you. After that dialogue, you now have permission to email them and build a working relationship with them. This is a much better choice as opposed to a cold call. 

There’s a difference between the podcast and the peer round table. There is an ongoing continuous recruitment process in the podcast guesting. However, marketing leadership requires more effort as it needs time to get a specific number of people to gather for a particular time. It can be difficult to organize a date where everyone can come together and talk. 

When traditional tools aren’t working, these co-creating strategies can be highly effective in moving someone from a prospect to a client. 

Building content with potential customers

You can start planning your co-creating and content-building by looking at some content pieces related to your niche. If you’re a salesperson in a technical space and you’re selling mostly to engineers, you can look at the challenges common to your prospects and your client base. You can partner with one or two clients or prospects in creating a solution to address challenges specific to that industry. 

One of the great results in using the peer round table strategy is that guests naturally follow up with each other and continue to exchange and share information with one another. It’s important to trust the process and let these relationships happen organically.

Marketing organizations are often hungry for sales reps who can offer insight into the sales process and customer needs, as well as someone who is active in the social media channels. Salespeople can be involved in the marketing function and develop relationships with their prospects before the prospect ever even has a need for their services or products.

One of Carman’s guests was on their podcast and this guest had a manufacturing talk radio podcast himself. He used the podcast to give his business exposure and ended up becoming a source to develop his business. As a result, his steel company turned into a broadcasting company. It was unconventional but worked for them. If you want to use a podcast to sell, understand it won’t become daily bread for the next quarter, at least. It takes time for momentum to build. 

Podcasts are a natural megaphone for great ideas but it’s really about building relationships and co-creating. 

“How To Generate More Initial Appointments By Utilizing A Co-Content Building Strategy” episode resources

Salespeople can start creating content with your prospects without other motives but to build a relationship with them and not just because you want to sell to them. Find Carman Pirie on Kula Ring in all major podcast. You can also check their site KulaPartners.com.

You can also catch up with Donald via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Dec 30 2019

32mins

Play

TSE 1230: How To Ensure Your Sales Teams Actually Have Time To Sell

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How To Ensure Your Sales Teams Actually Have Time To Sell

All organizations, no matter what size, need to know how to ensure your sales teams actually have time to sell. 

Resa Gooding is a partner in an Hubspot certified agency and they mostly help companies, especially startups, in Israel. As one of the top three agencies in Israel, they primarily work with startups and other traditional companies such as agriculture and manufacturing. They are helping them understand the value of CRM and how to effectively apply it to their companies. 

Challenges salespeople face

The most common problem in the sales force is the lack of training given to the sales team. This lack of experience causes inefficiency as the companies throw their sales reps in deep waters  and expect them to swim. 

Many companies are so focused on the technology or the product they’re producing,  they don’t spend adequate time sharing the value and benefits of their product with the sales force.  An untrained team ends up spending more time on the administrative tasks instead of selling. They need to be given the information and the tools to effectively sit down with a new prospect. 

If management fails to offer the sales team a way to stay accountable to the work day activities, management can mistakenly think their team isn’t working. There has to be a system in place so the sales team can report their activities and successes.  Having this in place also gives management a tangible way of seeing the work their team is doing. For example, how many calls they’ve made in the workday. 

Resa set up marketing campaigns for her clients but began to see that if  sales people didn’t know how to work with the prospects that came from the marketing, the efforts were in vain. She saw that to make marketing effective, the sales people needed to be able to  summarize conversations properly and sales reps needed to reduce their time spent on administrative efforts. They needed to be equipped to spend their time selling. Resa aims to give salespeople the time to study their product, set up appointments, and communicate with prospects effectively, instead of spending their time doing administrative tasks. 

Ensure that your sales teams are having the time to sell

Sales reps need training in order to be successful and reach their goals. Sales processes they can follow have to be set up so their efforts can be checked by management.  This promotes accountability. 

There are three tools that can be used to ensure that sales teams are getting more time to sell their company’s product.

Connect your email inbox to your CRM software

You can use HubSpot, SaleForce, or other similar CRM software. At the end of the day, what matters is that your sales team is more efficient in their work. The first thing you can do is connect your email inbox to the CRM software you’re using. 

This is efficiency at its best.  Using this software allows your manager to see the emails exchanged between you and prospects or customers.  Enabling the manager to view this communication directly eliminates the need to summarize conversations at a later time.  Leave that to your CRM. 

Both marketing and sales today can be measured through this software. Managers and the sales team no longer have to meet each time reports need to be made. All aspects of the sales process can be viewed as needed and everything is measurable. 

Earlier salespeople, like the ones who sold door-to-door, had to write down all their data or write a report about their sales day. Today, the salesperson just needs to connect to their email inbox on the CRM platform and reports are immediate.

Using CRM increase the sales reps’ available time up to 21% compared to doing the reports manually. 

For example, when you attend a conference, typically you have to wait until you get home to  input information manually. You can potentially delay communicating with the contacts you made at the conference up to a whole week.   This is valuable time wasted in a world where transactions can happen so quickly. 

When you are using CRM software, you are able to reach out  immediately by asking for their email and starting a conversation while still at the conference. This is a huge advantage to setting up CRM software and free up so much time in the sales process. 

Connect your Calendly to your email communications 

The second way to ensure your sales teams are getting the time to sell is to connect your Calendly to your email communications. This is an efficient way of setting up a meeting with prospects and clients. Hubspot has an amazing tool that can help salespeople connect with speed. It’s suggested that you also embed three specific times a client can meet with you.  It’s more efficient when they don’t have to work as hard to figure out a time or date you’re available. It cuts down on the emails that have to be exchanged to firm a meeting which also saves valuable time. 

Use templates effectively 

Templates are ways to streamline the time it takes to write and send an email while it makes communication customizable.  This can be set up in HubSpot once your inbox is created and by simply clicking a button, it will copy all the text and bring it straight to your HubSpot. You can then change the information and content to make it more personalized and unique to your prospect or client.  

Resa has observed that this feature is especially helpful for salespeople who may not be  strong in written communication. This is where marketing team can be especially helpful. Marketing can set-up the templates for salespeople to use. 

After emails are sent, the software can then track when it’s opened by the recipient.  Having this information helps salespeople become more efficient about timing and targeting the call back or follow up.  It’s much easier to build a rapport with someone who has already shown initial interest. The recipient won’t get any notifications that you’ve seen them open the email.  It’s just a helpful tool for you to time the response. 

These three tools help make your sales team more efficient as it reduces their time on administrative tasks.  Using Hubspot also allows access to reports summarizing all the activity as well.

HubSpot is free so businesses can check it out and test it in their own sales systems. This is a good platform for startups that don’t have the budget to invest in programs and software. 

Many startup companies that Resa has helped have seen positive results when they use her three suggestions for saving time. 

“How To Ensure Your Sales Teams Actually Have Time To Sell” episode resources 

You can message Resa via her LinkedIn account. You can also check out her website: www.cacaomedia.co

For more sales information and questions, you can also catch up with Donald via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

This podcast is also brought to you in part by Reveal the Revenue Intelligence podcast. It’s about utilizing data to make business decisions instead of just guessing your way through major sales decisions. Visit gong.io for their podcast. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound.

Dec 27 2019

30mins

Play

TSE 1229: Best Sellers In History Series 1 - "Jesus Christ"

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Best Sellers In History Series 1 - "Jesus Christ"

Disclaimer: This episode isn’t a podcast to convince listeners to become Christians. This episode simply highlights how Jesus Christ persuaded people, an important trait in sales. 

There are so many individuals who have been great persuaders throughout history. This new series, The Best Sellers in History, will be a game-changer for salespeople of today. 

The best persuaders in history were people who could prompt others to take action and move toward a better way of life. Great salespeople who know they are guides for prospects and clients make great B2B sales reps. With the exception of social media, the way communication works in sales today is historically similar.

This eight-episode series will begin with Jesus Christ, whose existence has been proven by history. 

In the sales spotlight - Jesus Christ 

It’s the perfect time of year to put Jesus Christ in the spotlight. Today is Christmas, a day where people celebrate Jesus’ birth. In his time, he was referred to as Jesus of Nazareth, the common way people were referred to. Men were known by their name and the place they were from. Donald would have been known as Donald of West Palm Beach. 

Jesus was a preacher, a rabbi or teacher, and a leader. Today, to Christians around the world, he is the Son of God and the Savior of all mankind. 

Jesus was baptized by John the Baptist and after his baptism, he began his ministry. Most of his preaching and teaching weren’t done in Synagogues but in the countryside where most people lived. 

Jesus was teaching people they could repent, turn their lives around and return to God. His teachings were based on love. Jesus opened the path for many to know eternal life. People were astounded by his teachings and followed him. He was changing the minds of common people and undermining the wayward teachings of the Pharisees. Because of this, Jesus faced opposition from the leaders of the day.

This conflict, and the outcry of many Jewish people, eventually led to his death by the hands of  Roman soldiers. 

While he died long ago, his teachings did not die with him. His words became so influential, to this day, one-third of the world’s population is associated with Christianity. By far, it is the largest religious group. There are seven reasons why Jesus was so persuasive and Donald is going to expand on each to show how they can be applied in B2B selling, even today. 

  • He Showed Sympathy and Built Rapport 
  • He Was a Skilled Storyteller
  • He Shared a Vision
  • He Challenged the Status Quo
  • He Listened Effectively
  • He Asked Powerful Questions
  • He Invited People to Change

He Showed Sympathy and Built Rapport 

The first reason for Jesus’ persuasiveness was his ability to empathize and build rapport with the people he talked to. 

Jesus made the time to sit down with common people, who made up the largest portion of the population, as they do today. He talked to people who were marginalized by society and could relate to them. During his time, Romans had the power and ruled over many territories. They hired people to collect taxes from the citizens, including Jewish people, and this money funded the Roman empire. Because the work is done by tax collectors they were not approved of by the communities they lived in.  At public gatherings, they were not welcomed to be among everyone else. As a result, they became marginalized citizens. 

The status put upon tax collectors didn’t keep Jesus from them.  Jesus sat down with them and had dinner with them. 

One of these tax collectors even became one of Jesus’ disciples.  His name was Matthew. Zacchaeus was a chief tax collector from Jericho.  He was a wealthy man but hated by many. When Jesus went to Jericho, people flooded the town and swarmed him. Being a short man, Zacchaeus climbed a tree to see Jesus. Jesus noticed and asked the man to come down so he could be a guest at Zacchaeus’ house, unheard of during this time.

Jesus also showed sympathy toward Levi, another tax collector and the son of Alphaeus. Jesus saw him at his booth, invited Levi to follow him, and he did.  

People didn’t understand these actions but Jesus shared that a physician comes to heal the sick, not the healthy. In the same way, Jesus was spending time with people who needed his help the most.  He went out of his way to help the poor and heal the sick. 

Jesus wanted to make an impact by modeling how he wanted people to treat one another.

As a B2B sales rep, how do you show your clients and prospects you empathize with their needs? Set yourself apart from others by taking the time to understand where they are coming from. Identify their pain points and tailor your message to their specific issues.

An example of how a salesperson can distinguish himself or herself can be illustrated by two sales reps who want a nursing home to be a new client. Sales rep A sens a generic email to the chief administrator that says he can help them save more money. This same message, however, has been sent by many salespeople and it gets lost among the others. Sales rep b, on the other hand, has spent time reading trade magazines and learning about the industry. This sales rep sends a personalized message that talks about the losses the administrator may face when the new Medicare starts cutting back and what it is going to cost them. Sales rep B also talks about how their company has crafted a new service that could benefit the nursing home despite the cutback. In this case, sales rep B will surely get the deal because they have discovered a problem and are providing a solution. While it takes more time and effort to learn about your prospect or client by listening to their needs and hearing about their challenges, it will help you craft a more personalized message.

In the sales training program, we call this a deliverance message. Share with your prospects the challenges they didn’t know they could face. These are called blindside challenges. Distinguish yourself among other salespeople by studying, being prepared, listening, and offering a solution. 

Another way you can show empathy and create value is by writing a blog post or creating content that’s related to the challenges your prospects are facing. When a potential client feels understood, sees you’ve done the work, and you’re building rapport through your efforts, you’ll find prospects are going to pick up the phone to talk to you. 

He Was a Skilled Storyteller

The second reason for Jesus’ persuasiveness was his storytelling ability. In one instance there was a lawyer in the crowd where Jesus was preaching and the lawyer wanted to trap Jesus. He asked Jesus how to receive eternal life, one of Jesus’ core messages. In response, Jesus replied with a question about what was written in the law. In reply, the lawyer replied that the law states that one should love the Lord with all his heart, his soul, and strength. One also has to love his neighbor as he loves himself.  He then asked Jesus who he should consider his neighbor and Jesus shared the story of the Good Samaritan. This story talks about a man robbed and attacked on a countryside road. There were several people who walked past him and didn’t help him, including a priest, a Levite, and the good Samaritan. The first two men just passed by. The priest crossed to the other side of the road as did the Levite. It was the good Samaritan who took the injured man and tended to his wounds, brought him to an inn and told the innkeeper to take care of the man, paying for all the expenses. All the people who ignored the man were his people but it was the Samaritan who showed compassion and saved him.  By sharing this story, Jesus was able to illustrate the actions of a neighbor. The story that Jesus told was relatable and the people listening understood the point he was trying to make. 

Selling to highly educated professionals, like doctors, can be unnerving. They can ask a question that may be out of your scope of expertise. You can navigate their questions by sharing a story. Understand the purpose of the question and solve their problem through a story that promotes rapport. If you need more information, ask a clarifying question and share a story that’s similar to your clients’ situation or problem and share how that problem was solved. Stories are a great persuasive tool. 

He Shared a Vision

Jesus was skilled in promoting hope for the future. The people already knew the prophecy of the Messiah who would come and save mankind. The Messiah would deliver them from their enemies and the tyrannical rule of the Roman empire.

People believed in Jesus because he fulfilled the prophecies laid out in scripture. When Jesus came and preached to people listened to hear his message of hope.

As a sales rep, it’s your responsibility to understand a prospect’s pain, their struggles, and their challenges.  As you get to know them and learn more about their needs, you have the opportunity and then to offer hope and solutions through the products and services you have to offer. 

For example, if you are selling digital marketing services, you may discover that a prospect’s website is not functioning effectively.  It’s your job to convey to this potential client how you can help make their website work faster and appear on the first page of a Google search. Approach the client with the knowledge of their struggle and offer a vision of a better future by working with you.

He Challenged the Status Quo

Jesus treated women with care in a time when women didn’t have much value in society. Women were separated from men in public and religious life. They were not allowed to participate in public prayers but they were encouraged to pray privately. In contrast, Jesus showed immense respect for women. 

An example of Jesus’ compassion toward women was illustrated in the story of the Canaanite woman who yelled after Jesus to help her daughter. Jesus showed compassion to the woman, a gentile, and helped her after hearing her great faith. This was unheard of during Jesus’ time.

There are many examples in the Bible where Jesus pushed the boundaries of the status quo to create change.

In sales, we can experience the status quo and many industries can get stuck in these familiar patterns. In many instances, the most daunting competitor isn’t another sales rep but your client’s comfort with the existing routine inside their organization.  

As salespeople, we have to face the status quo head-on. It would be easy to ignore the need for change.  Very few people are willing to break the norm and face being rejected by society. Sometimes, even when we know that our prospect is doing something wrong and their system doesn’t work in their best interest, it can be tempting to stay silent in order to avoid conflict.

For example, Donald joined a sales training program with David Sandler about how to challenge the status quo. In that training, Donald learned that you can overcome the status quo by using off-the-record conversation. When things are dying down and everyone’s starting to relax, hit up your prospect with your suggestions. Tell your prospects about the problems that you have found in their system and back it up with proof. Creating this margin allows prospects space to really see what you’re trying to point out. The conversation may be bold but sometimes it takes boldness to get people to change. Push against the status quo and don’t be afraid. 

He Listened Effectively

Jesus knew how to listen to people and it became another tool in building rapport. Let’s go back to the story of the woman who was bothering Jesus and asking for help. The lady was persistent despite the disciples’ efforts to turn her away. Jesus listened to her and heard her troubles. Throughout his ministry, Jesus listened to the people and showed up to teach. He tuned in to their stories and showed mercy and compassion. 

As a salesperson, you can imitate Jesus by listening intently to your prospects. The act of listening comes in many forms. For example, you can listen through a phone conversation, or by reading LinkedIn posts and seeing what’s going on under someone’s profile. You can also listen by going through reports, annual filing, and quarterly earnings. 

When you’re listening, don’t let your mind roam. Focus on what they’re saying instead of thinking of what you can say next. Listen for opportunities to ask a clarifying question that leads to a value-rich conversation.

If a prospect is trying to decline your offer because it’s not a good time, instead of just giving up or trying to force your own solution,  try listening to what’s between the lines and figure out what the prospect is really saying. Ask why it isn’t a good time for them and get closer to finding out what the core of the objection really is. 

He Asked Powerful Questions

Jesus was skilled in asking for effective and clarifying questions.  When the lawyer wanted to trap Jesus, instead of answering his question, Jesus asked a question in return. In sales, sometimes you don’t have to give your prospects the answers right away.  Alternatively, additional questions may be needed.  

When you hear “I’m not interested” you don’t have to take that at face value and end the conversation there. Ask them questions and let them talk. Your ability to ask questions can help you become successful in sales. In every objection you face, there is potential to learn more and get closer to helping your client find a solution.

He Invited People to Change

The last reason why Jesus was persuasive was his ability to ask people to do hard things. Jesus began gathering his disciples early on in his ministry. Some of his first were Peter, James, and John, who were all fishermen. Jesus told them to leave their livelihood and invited them to become fishers of men.  His invitation was a much bigger vision than they had ever seen for themselves.

Peter, James, and John recognized that Jesus was the Messiah and they gladly left their lives behind to follow Jesus. More would soon follow.

When salespeople ask clients to use their products or services, you are inviting change to take place. You can successfully do this when you ask the right question, are a good storyteller, and when you show empathy. 

Never assume a potential client is going to come to the conclusion to work with you on their You are their guide to finding solutions through your products and services.  Always be proactive, ask for the change, and be prepared to show them the action steps. 

Jesus showed us how to be persuasive in order to offer a better way of life. Do the same for your clients.

The act of selling is persuading someone to do something that is in their best interest.  

#SalesTips

Best Sellers In History Series 1 - "Jesus Christ" episode resources

Selling is not complicated but you have to have a strong foundation. Learning fundamental practices and implementing them will offer potential clients hope for positive change based on what you have to offer. 

Watch out for the next episode in this series. 

You can also catch up with Donald via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound.

Dec 25 2019

40mins

Play

TSE 1228: Why Your Contracts Are Not Working and How To Fix Them!

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Why Your Contracts Are Not Working and How To Fix Them! 

Ever ask yourself why your contracts are not working and wondered how to fix them? Jason Kren is the man with the answer to that frequently asked question. 

Sales people want nothing more than to see their contracts and deals turn into a close. Unfortunately, there are times when the inefficiency of getting contracts signed can delay income or prevent a closing all together.  How can you make this process more streamlined so this doesn’t occur? Jason Kren’s company PactSafe could be the solution you’re looking for.

PactSafe is a company that was built from the ground up. They manage clickwrap contract acceptance at scale. This means they have the ability to manage millions of clickwrap contracts at a super high velocity. 

An example of this type of contract is illustrated by Disney+.  The company recently launched its video streaming service and opened with 10 million subscribers in the first 24 hours of launch. At the end of the sign-up process is a contract that states the terms and conditions of the service that users are getting. These contracts are often the highest valued contracts that a company’s legal department manages on an annual basis. 

Jason’s company takes this type of contract and utilizes the PactSafe platform. It’s a quick wrap embedded contract and once it’s accepted, the platform will track the version that’s accepted. Using the platform, they can track the time when the contract was accepted and who accepted it. PactSafe can also reproduce what the contract looks like on an individual screen and know whether the contract is downloaded on a mobile device, computer, or  tablet. 

In terms of sales contracts, this platform makes things run smoothly. With just one click, users have signed a legally binding agreement.

In the sales application, this same type of contract and platform can be used to speed up the process for sales. 

Making contracts easier to understand

Sales people and legal departments can partner together to make a contract more user friendly and understandable to the customer so closing is easier. The first step is for sales leaders to talk to the legal department about contract design.  This includes the language used in the contract, down to the words and phrases, so the contract is easier to accept and lessens the points of negotiation. Ultimately, this removes friction from every step. Moving toward a standardized contract in the contract design includes multiple components that should have the end result in mind. Efficiency and speed of acceptance by the customer is the goal.

These contracts are often in order forms for upsells and cross-sells within the organization. 

Adopt a standardized language 

A key area to review when moving toward a standardized system for contracts is reviewing the areas that don’t need to be negotiated each time. These areas can already be written and in place each time. Contracts such as these are better for the customers and for the salesperson. While the legal team handles the design of the contract, it’s the sales team’s job to change the language used in presenting the contract to the customer.  Most salespeople today are still using archaic language when talking about contracts. An example is “I’m going to send you the contract and once you’re done reviewing it and signing it, we can start.” You want to streamline the process. Sending the contract over for a potential client to dictate the turnaround time can lead to a delay in closing and waste time.

With a new design the approach changes to “The contract is ready to go. I’m going to send you its link so you can click on it and we’ll get started.” 

It eliminates having to talk about the contract and you’re sending the terms they just have to accept. That little shift in your language can increase velocity and reduce the friction of the contract process. 

Moving away from PDFs

Another key change that salespeople can make is to move away from cumbersome PDFs.  When you try to close a deal using this archaic method of sending over the contract via signature platform it is costing you money. If your prospect is traveling and they’re on the road with only their phone available, they won’t be able to move through the contract because they still have to go through a PDF process to sign off on certain points. This delays the closing by 48 hours or more. 

The better alternative is to standardize and minimize your contracts by moving to a clickwrap, one-button acceptance system. By doing that, you increase your customer experience and your deals.

When running a particularly high-velocity business, you should know the components that make up your sales velocity equation. If you can tweak these areas then the results can reflect a massive increase in your business and customer satisfaction.

Reducing the friction 

When you can speed up your contract process by one or even two days, that will  increase your overall sales velocity. Embedding an email with a link to the contract and sending them as a ClickWap eliminates the unnecessary process of opening a PDF format and having it digitally signed. The clickwrap is more efficient for the salesperson and the client. Removing these delays will greatly improve your overall revenue. 

It’s true some businesses can’t  let go of the signature contracts altogether because there are some transactions that still require negotiation, such as large enterprise deals. However, smaller deals such as non-negotiable customer agreements, can use standardized contracts to reduce friction in the sales process. 

In the sales spotlight - DoorDash and BMC

DoorDash is one of the companies using PactSafe’s services. DoorDash has three primary groups who enter into contractual relationships with dashers, the people who deliver food.  One group includes the restaurants who provide the food. DoorDash has a massive sales division to call the managers of restaurants so they can be enrolled as dash merchants. These restaurants can then have their food delivered by DoorDash and expands what can be offered to the consumer. These end users are the people who download the app. 

Restaurant managers don’t have time to review a contract in the traditional PDF format.  They’re often on their feet and checking that everything in the restaurant is in order. There is no time to check their computers and respond to an email containing a PDF they have to read through in order to sign off.  Jason’s company worked with DoorDash and their sales team is now sending contracts through a clickwrap which is so simple and efficient. It eliminated the whole e-signature workflow. 

The massive enterprise software company, BMC, didn’t have centralized control of the contract acceptance process across dozens of their product lines. They needed a third-party to control and enhance their contracting process. Enter PactSafe.  They eliminated more than 10,000 different forms for BMS’s 14 products. This gave BMC’s legal department the ability to regain control over any changes to agreements that didn’t require code changes and it provided them the visualization and analytics they needed.

When you think about efficiency for your own business, you’re not only transforming your legal team but you’re also transforming your sales team.  This creates a frictionless digital transformation across the organization. 

Creating the pilot program

Changing how an organization works requires effort. Jason suggests that before making any permanent changes, create a pilot program. It’s important to test a new launch with a subset of your sales team so they can help refine the process by making sure it works before you roll it out to the whole organization.

In sales, you only have one shot to launch well so  make sure the new system is ready to go. Having a smaller section of the sales team try the new system can offer valuable feedback and once it’s ready to launch, they can be your greatest cheerleaders in moving the entire team forward.

Updating the process of closing a contract can lead to massive increases in efficiency, revenue and turnaround. For any companies who have high volume contracts, one-clicks are the way to go.

#SalesContract

“Why Your Contracts Are Not Working and How To Fix Them!” episode resources

Catch Jason Kren via his LinkedIn. He is also on Twitter with the username @jasonkren. Visit their website PactSafe as well 

You can also catch up with Donald via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

We have a new semester beginning in January and we would love to have you and your team join us. Follow this link to apply to the program. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound.

Dec 23 2019

29mins

Play

TSE 1227: Things To Look For When Hiring Successful Sellers

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Things To Look For When Hiring Successful Sellers

Hiring is part of the sales process but businesses know there are things to look for when hiring successful sellers. Getting the right people to join your sales team is one of the most effective ways to boost your sales revenue. 

Brian Keels is a businessman living the life of a busy entrepreneur. In addition to being a happy husband and father, he is also working for a very large enterprise software company. There, he takes on different sales and leadership roles from regional to global levels. He’s done businesses in Europe, the Middle East, and Africa. Recently, he’s been doing enterprise sales in Barcelona, Spain by day as well as building his own investing business in the U.S. 

Things to look for when hiring successful sellers 

Sales leaders are always looking to hire successful sellers to help increase their revenue. The model in which a business is working is an important consideration when hiring new people. 

Business models vary.  While some are constantly looking for new businesses, others adopt a farming role where they want to sell more within their existing customer base. Another consideration is the size of the business, whether it is a multinational brand or targeting a smaller niche. 

Hire the right behavior 

Of the three things to look for when hiring successful sellers, the first and the most difficult is the right behavior.  If a business is hiring someone to work inside sales or remote selling, for example, and you’re looking to hire a salesperson who's going to have to make fifty to a hundred calls a day. The ideal candidate will need to be someone who can be proactive. They should be able to work without someone having to tell them to pick up the phone and make calls. This is a challenge because no matter how skilled the salesperson, if he doesn’t have the impetus to pick up the phone, smile while talking with the customers, or keep the calls energetic, then he won’t have the behavior be successful in that position. 

Most successful salespeople didn’t have this proactive spirit when they started selling. It had to be developed over the years of working in sales. Being proactive is a core strength for sellers. It opens more doors, creates more connections, and can eventually point their customers toward the right decisions. 

At the end of the day, when you consider the sales process, regardless of the products and services you sell, it all comes down to being proactive and having the ability to go out and do what’s needed. 

Whether it’s selling knives door-to-door or selling in an enterprise, a salesperson should be able to design and execute an effective sales process by talking about the value they lend to the consumer through their products. 

As a hiring manager,  a good interview question for potential candidates will give them the opportunity to talk about an experience when they got to be proactive. New sales reps tend to go through trial and error as they gain more experience, so ask about their experiences and what they have done, not what they would do. As they answer, listen carefully as they explain the way they dealt with needing to be proactive. Their answer will help you understand how they will do things in the future.

Look for self-awareness 

There is so much opportunity that comes from being self-aware. The benefits are tied to existing behaviors as well as understanding the candidate’s skills,ambition, and attitude. 

Looking back at the successful people Brian hired in the past, he saw their high sense of self-awareness. Self-awareness is also integral to the type of model the seller is in. 

If you are hiring a salesperson for inside selling, then you might forego knowledge and go for a person who has a higher potential in selling products and services over the phone. As a sales leader, you compensate for that gap and understand that their self-awareness may not come with as much knowledge but they can be supported by the strength of available training programs that are offered to sales reps.  

To see if a candidate is self-aware, you can also ask about the issues they had with  quotas and what they did to improve those results. Listen to what they tell you and tune in to the things that they did to address their challenges. When they say that they haven’t had any challenges in the past, then that can set off a big red flag. 

It’s a hard truth in sales that we don’t win all the time. Being able to overcome their issues and how they came through can shows you how self-aware they are. 

People who are self-aware typically know where they need help, they recognize where they are in a specific model and most importantly, they know if they’re ahead or behind the curve. They’ll come to a sales manager with the areas they need support based on the models that they’re in. It helps support the seller and it helps the sales leader be more focused about the areas where they need the most help.  Having a methodology, skill, and an understanding of the product is key for success. 

Considering the scale of their roles 

When hiring a salesperson consider the scale of their role. If the person is on the enterprise level and they have a knowledge gap, that’s probably going to be an issue. However, if you hire that person knowing they are going to be part of a sales academy program, there is less worry that you’re hiring someone who doesn’t have the full skill set.  You know that it’s coming after the proper training.  

What skills the salesperson needs to have at the point of hire, depends on the role that your candidate will be playing in the company. 

There is a process that you need to follow in sales. You also have to have certain behaviors to convey that you understand what you’re selling. 

It is also equally important to have realistic expectations as a sales leader because if you set your expectations too high, the new sales reps will never be able to reach those goals no matter how much they produce. This isn’t setting them up for success. 

Hire people who can manage themselves 

These people are able to take a specific situation, diagnose and execute planning. No one may be getting the results they’re going for but they can assess, see the need and come up with a solution. Look for candidates who have  sales goals who approach you with a plan. They are the ones who don’t need to be told what to do . They can work independently and just do what’s best for their career and their business. 

In the event that they didn’t reach their sales goals, they are able to self-correct and start a new plan. They don’t feel the need to go to their boss every time they have to make sales decisions. They can manage not only themselves but also their situation or their virtual account team. 

The key is understanding that no one is perfect. People are going to step up to the plate, swing, miss, strikeout, and learn what to do the next time they go to bat. 

There are different types of successful sellers out there and even when we work on a sales team, treat your team at an individual level because every salesperson has their own environment where they succeed. As a sales leader, you need to know what environment you need to create for your sales team to thrive. When your sales team is clicking on all cylinders, it makes every quarterly business review a pleasure to sit in. 

“Things To Look For When Hiring Successful Sellers” episode resources

Connect with Billy Keels via his LinkedIn. You can also check out his site, Billykeels.com

You can also catch up with Donald via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

This podcast is also brought to you in part by Reveal the Revenue Intelligence podcast. It’s about utilizing data to make business decisions instead of just guessing your way through major sales decisions. Visit gong.io for their podcast. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound.

Dec 20 2019

34mins

Play

TSE 1226: The Accidental Seller Recap - "Three Things I Learned"

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The Accidental Seller Recap  - "Three Things I Learned"

For the past 8 weeks, we have been interviewing several successful “accidental sellers” and sharing their stories.  We have come to know how they started in sales when it wasn’t their intention to ever be in sales, and what they did to become successful. 

The last episode aired last week when Donald interviewed a very special person in his life, his own mother, who Donald credits in shaping him to be the man he is today.  As he wraps up the series, Donald wanted to share his three main takeaways. 

The Accidental Seller Series Recap

This series has been well-received by listeners because they’re hearing their own stories in these interviews.  Each story has been relatable and speaks to the struggles and successes that many experiences in the sales industry.  The guests were very open about their challenges and feeling like a failure as being part of their journey. These are stories everyone relates to.  From these struggles, a success story was born, and it’s these stories that offer a fascinating insight into what it takes to make sales a career. Through this series, Donald has learned three main points: 

  • The view of sales
  • How they have a guide
  • Sales was easier than they thought 

The View of Sales When you ask someone to share their perception of a salesperson, it’s common for someone to bring up the stereotypical used car salesperson. Many of the guests on the Accidental Seller series thought the same thing. This is the stigma around sales and it’s been embedded in the minds of many. Society has painted salespeople in such a bad light that naturally, salespeople are seen as people who are only looking out for their own best interest.

While this doesn’t apply to everyone, unfortunately, it has been proven to be true for some businesses and industries. For example, when a big bank has been caught in unethical dealings. As a result, integrity has to be proven as everyone in sales comes under scrutiny.

When there are opportunities to gain large sums of money, people can end up making the wrong decisions. It may not be true for all salespeople, but people who are caught in shady dealings make it harder for honest salespeople to connect with potential clients. 

Several of the more high profile crimes get turned into movies. Consumers aren’t going to line up to hear about a great salesperson in the same way they want to know more about a salesperson’s dishonesty. There’s no drama in that. 

These movies helped shaped the perception of many and have influenced people into thinking that sales is a career they would never touch. However, that’s not the sole reason people steer clear from sales. 

De Juan, the second guest in The Accidental Seller series, shared his own definition and feelings about salespeople. His father was a good sales rep selling insurance. Growing up, De Juan saw how the business worked. His dad did hours upon hours of door-to-door selling. Watching his dad work, De Juan grew up thinking sales was an extremely hard job. It was a lucrative job but also very difficult. Salespeople were undesirable and homeowners would pretend to be out of the house so they wouldn’t have to spend their time talking to salespeople. 

De Juan, believed joining a sales force was a waste of talent. He believed that if someone had the ability to connect to people and have meaningful conversations but used it in a sales position, it was a waste of skills. However, that view changed when De Juan finally got a good feel of what selling really is. 

The job wasn’t a waste of talent or undesirable. In fact, it was something he could be proud of. In addition to that, he realized that you didn’t have to sell door-to-door to build good relationships. He discovered you could help businesses solve their problems and be greatly rewarded for it. 

It’s the responsibility of the seller to break free from the stereotypes. Kids can be taught early on that sales is a lucrative career and should be considered as an option. 

As a salesperson, you can help others recognize the value of professional selling. 

John Barrels and his daughter finished a book recently to help enrich the views about selling, especially for future generations. It’s a great idea to give kids the proper education about selling, even at a young age.  We can share the value of professional selling even in elementary school.

Everyone Needs a Guide 

For anyone who has goals and dreams, it’s helpful to have a guide who is going to help us down the path and lead us in the right direction. 

Ashley Reusch’s story is a great example. She wanted to take a break from college and her dad suggested that she try to get into sales. Like her dad, she became a car salesperson and sold new and used cars. Despite it being a male-dominated industry with a high turnover rate, Ashley thrived because she had her father to guide her along the way.

Wendell Jordan was helped by his sales manager. Although his sales manager wasn’t always there at the beginning, he was able to coach him later on. He offered Wendell insight and guidance that helped Wendell perform well. 

Stephen had a guide too and Debbie also had her dad to help her have more involvement in the business. 

Basically, all salespeople, regardless of what you are selling and regardless of the length of time you’ve been in the industry - all need help, we all need a guide. 

Nobody knows everything there is to know about sales no matter how long they've been in the industry. Donald has been in sales for quite some time but he still takes courses and reads books. Learning is a continuous process and doing podcasts has helped Donald learn more and more about the sales industry. It also helped him gain accountability and guidance to be able to help others as well. 

Even if you don’t join a paid mastermind, you still need someone who can act as a guide. It can be your manager, your spouse, or your friend. It is important to have someone close to keep you accountable and help you with your goals. 

Sales Isn’t as Hard as They Initially Thought

The other thing that successful salespeople use is a formula or sales process they follow religiously. 

Ashley’s father helped her become a better salesperson but in addition to that, she also used her own creativity to develop a training regimen. When she wasn’t working with her own customer, she would sit by the cubicle of the salesperson doing his pitch and would tune into the conversation. With a notepad and pen in hand, she’d take notes and try to learn from their experience. She knew she had to get familiar with the common objections and situations of her business.  She prepared herself by learning from other salespeople she worked with. Ashley didn’t just wait for help to come around, she took action and created opportunities for herself. She looked for ways to make her success possible.

All the guests on the Accidental Seller series fell into sales by accident but they all created it as a path, they made sales a workable solution. Sales became a profession that helped them to support their families and enrich the lives of other people. 

For all accidental sellers out there, your stories have a home here on The Sales Evangelist. The series is coming back next year and listeners cannot wait to hear how you have thrived and succeeded in this industry as well. 

What’s Next? 

The Accidental Seller Series has given us some important lessons: 

  • There is still a stigma about sales and people have different views on what sales are about. 
  • All the successful people in this series didn’t attain success overnight, they had guides. They had people to help them achieve their goals. 
  • In the beginning, they thought that sales was a very difficult path but when they learned to pave their own path and followed their processes, they realized that their initial thoughts weren’t at all true.  

The Sales Evangelist wraps up this series and will be diving into another series that no other podcast has ever done before. The upcoming series will be about historical figures and very persuasive individuals who were great sellers in their time. Their experience will be broken down to discover what made them so successful.  The first key figure will be Jesus Christ and this episode will be uploaded during Christmas. This series is expected to help you improve on your sales and skills. 

“The Accidental Seller Recap  - "Three Things I Learned" episode resources

Do you have an interesting story to tell? You can tell Donald about it via LinkedIn, Instagram, Twitter, and Facebook or you can reach out with any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

This podcast is also brought to you in part by Reveal the Revenue Intelligence podcast. It’s about utilizing data to make business decisions instead of just guessing your way through major sales decisions. Visit gong.io for their podcast. We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound.

Dec 18 2019

14mins

Play

TSE 1225: Stop Hiring From Your "Gut" - Putting a Formal Hiring Process In Place That Works

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Stop Hiring From Your "Gut" - Putting a Formal Hiring Process In Place That Works

The hiring process can be a challenge for many. There’s the temptation of hiring people from the gut when in fact, there needs to be a formal hiring process in place that works for every company regardless of its size. 

Kristie Jones works with early-stage startups and helps these companies do three things - process, strategies, and people. She has been in the staff leadership industry for 20 years and as part of her consulting services, she offers companies the strategies for hiring the right people. Kristie now manages her own company, the Sales Acceleration Group, and has helped funded and non-funded startups in the Midwest for the last four years. Her services are focused on the strategies that companies can use to hire the right people. 

Hiring from the gut

Hiring from the gut is basically hiring based on first impressions. In the sales world, it’s very much like sending a contract to your prospect without doing a discovery call. Salespeople follow the sales process in vetting and finding prospects. In the same manner, there is also a process that sales leaders should follow in vetting and finding the right candidates to join their companies. 

  • The ideal candidate

The process begins by deciding on your ideal candidate profile, which includes their competencies and skills. As a salesperson, you take the time to figure out who your ideal customers are by spending time with them.  The same goes for hiring new salespeople. You want to invest the time in figuring out what competencies are most important to the success of your company, and build interview questions around those competencies. It’s also  imperative to build your ideal candidate profile with business culture, core education, and relevant experience in mind. 

  • Candidate discovery 

In this stage, you identify their experience. The resume is only a piece of paper that details a person’s information. In the hiring process, you need to be asking the candidates open-ended behavioral-based questions. 

  • Make them an educated consumer 

This stage of the hiring process entails flipping the table on your candidate and allowing them to interview you.  This isn’t done by everyone but it’s a strategy to start a great working relationship, even at the interview stage.. This point in the interview allows the candidate to see whether or not they will be happy working in your organization by getting to ask questions that are important to them. 

When hiring the right people to join your sales team, you can’t just hire from the gut and have the expectation of longevity. You need a formal hiring process in place that works.  This process includes understanding your ideal candidate profile, preparing your discovery questions, and lastly, giving the candidates an opportunity to become the interviewer.

Knowing your ideal candidate 

Experience is important in hiring the ideal candidate. Look for people who have a good track record of success. It’s your job as a sales leader to discover the candidates’ competencies, characteristics, and traits that have helped them become successful. There are many ways for a business to find the right people to hire. 

Kristie has used recruiters to line up job candidates for her clients but she’s also helped her clients build and post a strong job description through a paid LinkedIn ad. Through these efforts, they’ve been getting between 50-70 resumes within the first two weeks of posting a job on LinkedIn. 

It’s not necessary to utilize recruiters when you are looking for lower-level sales reps but they are a good resource if a company is looking for specialized sales leaders. 

When posting a job on LinkedIn, the most attractive posts will include the following information:

  • Job Title - Many companies use the titles Account Manager and Account Executive interchangeably. When you are looking for a new salesperson for your company, it’s a good idea to specify the job titles that are specifically related to your industry or niche. 

  • Length of time you’ve been in the business
  • The markets you use
  • How successful your company has been
  • A short description of the job
  • Transparencies and accountabilities - you need to state what their job will look like and be upfront about the things they will be doing. 
  • Compensation range

A great job post will be gender neutral and have a wow factor. Impress the best candidates with your company’s values and share the perks and bonuses that will come if they choose to work for you.  If your company offers free lunches, happy hours, personal development training, or quarterly healthy bonuses, make sure you say so! 

Candidate discovery 

When Kristie first works with her clients they go through a list of competencies and pick several  that are most important to work for that specific company. They then create their behavioral-based interview questions from the competencies they’ve chosen. The questions will vary for each company and will be influenced by the type of company it is and its core values. Questions about accountability can be very telling about a potential candidate. For example, “Why did your  previous quarterly goals?” Kristie wants to know if a candidate will take accountability for their actions.  

When hiring for a startup, Kristie is looking for a willow, not an oak, a person who bends but doesn’t break. Questions or prompts that uncover this trait might include, “Tell me about  a time when you made a personal sacrifice for an employer.” Another question might be, “How you stay on track when you have competing priorities?” Look for the candidates’ perseverance and  objective judgment. 

Flip the table

The last phase of the formal hiring process is flipping the table. This simply means letting the candidate become the interviewer. Give them the opportunity to go through the discovery process by seeing what questions they have about the company. Allow them to spend time with your current employees in a variety of departments. When you flip the table, you get to stop asking questions and allow the candidate to discover if they really want to work for the company.

 After posting the job on LinkedIn and collecting all the responses, you’ll typically pick 10 candidates to conduct a phone interview.  This is a critical stage where you can ask them questions to gauge which candidates will be chosen to come in for a face-to-face, behavioral-based interview. Kristie runs a sales profile test before flipping the table on a candidate by using  a test she says is a combination ACT/ Myers-Briggs personality test. The first section is a verbal and math test. This is to test their verbal and reasoning ability as well as numeric reasoning. In addition, Kristie has also developed the ideal candidate profile for SDRs and it can be used to hire anyone from sales reps to sales leaders. Once the results come in, there’s an opportunity to go over the results with the candidate to discuss the fit. 

During a typical hiring process, Kristie invests about four hours conducting a face-to-face interview. She goes through an hour in reviewing the test results and another 30 - 45 minutes interviewing. Afterwards, the candidate is given the chance to work with a sales rep or one of the team members. At the end of the day, Kristie asks the group what they’ve learned.

The process is long but following this formal hiring process, you’ll get fewer mis-hires in your company. 

A sales manager looking for a sales rep must know what the company is looking for. When people don’t have a formal hiring process in place, they can mistakenly hire solely based on a gut feeling. Having a formal process can save you from any legal troubles and provide a better quality employee. The process helps you hire the best fit because you already know the right answers to the questions. Implement this process in your organization and let everyone understand they all have a role to play.  The first impression starts with the first person the candidate meets. 

“Stop Hiring From Your "Gut" - Putting a Formal Hiring Process In Place That Works” episode resources”

Catch up with Kristie Jones via her email address kjones@salesaccelerationgroup.com. You can check out the list of competencies and some starter behavior-based interview questions that you can use in your own hiring process. Check it out on salesaccelerationgroup.com/TSE

You can also reach out to Donald via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

This podcast is also brought to you in part by Reveal the Revenue Intelligence podcast. It’s about utilizing data to make business decisions instead of just guessing your way through major sales decisions. Visit gong.io for their podcast. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound.

Dec 16 2019

36mins

Play

TSE 1224: How To Craft A Rock Solid Sales Pitch To Potential Investors

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How To Craft A Rock Solid Sales Pitch To Potential Investors 

A sales pitch is part of the selling process but not all salespeople know how to craft a rock-solid sales pitch to potential investors.  First, everyone is a salesperson. Regardless of what you do, everyone sells to someone.

Brian Harrington started in the infomercial business. He worked for his father who was one of the principal pioneers of the infomercial industry. His experience taught him the craft of selling products on TV. 

In those early years, Brian saw how easy it was to sell through television advertising but he eventually saw how investments could be lost as fast as money was made.  They made some changes and instead of sticking exclusively with Infomercials, they followed customers to where they were making their purchases. That decision led them to the digital world and social media. 

Brian and his team started to sell products through Google and other online opportunities such as Facebook. Since then, they’ve branched out to several other platforms. They sell directly to consumers with a diverse selection of products including health and fitness, beauty, home products, and more but continue to also sell through traditional brick and mortar retail stores. 

Brian’s company sells products with a focus on three core worlds: 

  • Product
  • Education, providing ongoing training to entrepreneurs and sales professionals
  • Investing/ Advising/Consulting where they help startup businesses grow and provide value. 

Mistakes you’re making when pitching to investors

It’s easy to make mistakes when pitching. especially if you have no idea how to craft a rock-solid sales pitch to potential investors. The first mistake people make is not being prepared.  If you show up to a meeting and don’t know enough about their business, competition, industry, to answer a potential investor’s basic questions, you can tank a meeting in the first few minutes. It can make you look incompetent in an area you claim a level of expertise. Investors do not want to get involved with people who seem to lack core knowledge. 

Simple changes can make the pitch so much better.  Brian says it can be broken down into 3 easy steps: The Tease, The Please, and The Seize. 

The Tease, The Please, and The Seize 

The Tease:  Get the investor’s attention right away. The first impression matters and you have a small window to capture a potential investor’s interest. Cater the pitch to the person you’re pitching to and keep the company’s culture in mind.  BE PREPARED. Your goal is to capture their attention and interest in the first 10 seconds.  

You also want to be mindful of how your actions and words may be received by your audience.  If you’re working with international investors, do the research about how to conduct yourself during the meeting in order not to make a faux pas. 

The Please: On the one hand, you want to be sure you’re prepared to answer any questions your potential investor might ask. On the other hand, you also want to withhold enough information so they continue to ask questions and dialogue continues.  Take a breath when you’re talking and allow those questions to happen. These unanswered questions will keep them excited and interested in hearing more. There’s a balance between the information you want to offer and the information you want to hold onto until the pitch closes.

The Seize: Once you’ve had a great launch to your pitch and generated excitement, your job is to keep up the energy. You do this by making sure every pitch has a call to action.  You want to think of ways to make your pitch intriguing enough for the investor to enjoy your presentation, see the value in your product, and have the desire to work with you in a new venture.  You want them to have confidence in you and the products or services you represent.

It’s important to take the time to do the research in potential investors.  Make sure you know they’re looking to invest in your industry or type of product before you ever get in front of them.  Find out what kinds of pitches they’re drawn to. For Brian, the best pitches are the ones that come from people who command attention and hold the attention of the room throughout the presentation. 

Have the right amount of confidence 

Confidence is key for any salesperson. That confidence, however, has to balance with the facts that are being offered.  A good investor is going to research the data you are using to support your claims so stick with the truth. Don’t makeup stories to make yourself look good.  It can compromise your integrity and an investor needs to be able to trust you. 

You also want to be careful about being annoying.  Again, you don’t have a lot of time to make a great first impression.  You don’t want to come off as too cocky or flashy. The best course of action is to substantiate your claims and have a real plan you can confidently and competently execute. 

The truth is, not all pitches will be successful. There are risks in every opportunity but oftentimes, the rewards are bigger than the risks. You can lower the risks by offering realistic projections that show you’ve systematically mapped out how you’re going to make a profit. 

Crafting a Great Sales Pitch

As a salesperson, it’s your job to craft a rock-solid sales pitch to potential investors. The right pitch doesn’t sound too  “salesy.” During a pitch, be careful of talking too much. It could seem like you’re trying too hard and can be perceived as a lack of confidence in your presentation. 

Turn that around by keeping these key elements in mind when crafting a great sales pitch:

  • Come prepared
  • Be confident
  • Know your business
  • Show a level of traction and validation 
  • When presenting, take a deep breath and refrain from repeating the same things over and over again. 

“How To Craft A Rock Solid Sales Pitch To Potential Investors” episode resources

Connect with Brian Harrington by emailing him at brian@kevingharrington.tv. For more sales information and questions, you can also catch up with Donald via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

This podcast is also brought to you in part by Reveal the Revenue Intelligence podcast. It’s about utilizing data to make business decisions instead of just guessing your way through major sales decisions. Visit gong.io for their podcast. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound.

Dec 13 2019

32mins

Play

TSE 1223: The Accidental Seller Series 8 - "Norma Bell"

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The Accidental Seller Series 8  - "Norma Bell"

This is the last episode for the Accidental Seller Series. Because it’s the last, it needed a very special guest, Norma Davis Bell, Donald, The Sales Evangelist’s mom. 

Norma Bell wanted to become a policewoman growing up because of the idea of protecting and helping people. As she grew older, however, her path took her in another direction.

After Norma decided she wasn’t going to train to be a policewoman, she discovered she had the skill to make dresses.  Norma’s older sister, Ivy, wanted to support her and connected her with a friend with the idea that Norma could be her apprentice.  As it turned out, however, the friend wanted an assistant more than she wanted to teach so the opportunity was short-lived. Ivy, who owned a small store and bar at the time, new Norma was great with people and invited her to work with her. Ivy had a great head for business, was able to network well, could make things happen and managed the administrative details of their work.  What she was lacking, however, was the customer service skills. Her little sister, Norma, had a natural gift when it came to working with customers, entertaining people with jokes, and bringing joy to their places of business. This was especially evident when Norma worked in the store. As a cashier, even if she had the longest line, people would stand in line longer, just to wait for her. She knew the names of each of her customers and Norma made each of them feel special.  With the sisters working together, the businesses thrived.   

Working as a salesperson in the shop

Norma felt good while working in the shop because it gave her the opportunity to earn money. She felt happy knowing she brought in more customers to the store and to the bar. She talked and laughed with them and she became their reason for coming back. People gravitated towards the shop and the bar because of Norma’s outgoing personality. 

Seeing all the success, Norma’s husband eventually convinced her to quit working with Ivy to start her own business. She hadn’t wanted to leave but did so with her husband’s encouragement. 

Running and managing the store on her own was a challenge because all the pressure was on Norma. She no longer had Ivy handling the administrative aspects of the job and the money was leaving as quickly as it was coming in. 

Norma decided to close it down when the money ran out. She went to live back with Ivy.

After some time, the family moved to the United States and Norma went into customer service. She struggled for almost 4 years before things began to smooth out for her family. Despite the hardships, Norma decided to take on the challenges and opportunities the United States had to offer in order to give her kids a better life. Today, Norma enjoys the fruits of her labor through the success of her grown children, like Donald.  Even when he was young, she had dreams of Donald becoming a radio announcer. Today, she gets to be interviewed by her son! It’s a joy for Norma to listen to Donald, The Sales Evangelist, as he makes a global impact through his podcast.

Norma’s best advice:  Keep on going. Keep on praying.

“The Accidental Seller Series 8  - "Norma Bell" episode resources 

You can connect with Norma and her life story on Facebook. 

You can also catch up with Donald via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

This podcast is also brought to you in part by Reveal the Revenue Intelligence podcast. It’s about utilizing data to make business decisions instead of just guessing your way through major sales decisions. Visit gong.io for their podcast. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial. 

Audio provided by Free SFX and Bensound.

Dec 11 2019

31mins

Play

TSE 1222: How Can My Personal Brand Set Me Apart From My Competition 2020?

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How Can My Personal Brand Set Me Apart From My Competition 2020? 

The year is almost over. As a salesperson, how can you set your personal brand apart from your competition in 2020? 

Veronica Romney is solely focused on educating and facilitating individuals in their marketing and branding efforts. Veronica and her team are helping clients to stand out from their competition. They make it their goal to ensure you position yourself correctly so you can jump into the narrative and story that your prospective customer has as opposed to trying to force the customer into yours. 

You Don’t have to Be the Best of the Best 

Many businesses and sales reps are under the assumption that in order to distinguish their personal brand, they have to be the best of the best. The prevailing thought is that the only way to be seen as special is to look bigger and be better than everyone else in the same industry. This mindset can be exhausting for both business owners and sales professionals and can lead to burnout as they fight for consumer attention. Customers are bombarded with attention-seeking ads, streaming services, and other campaigns.  Companies and salespeople do a disservice to them by adding additional distractions that just focus on how great they are.

Veronica teaches her clients to focus on something more critical:  You don’t have to be your customer’s hero. It’s more important to be their guide in helping them get to where they want to go. 

Tony Robbins, for example, is a huge brand. He is a big name and a big individual with a big personality. Everything about Tony Robbins is larger-than-life and at the end of his documentary,Tony Robbins: I Am Not Your Guru,  he was asked what he hoped people would better understand about him through the documentary. His answer is critical to his branding and should be a great takeaway for people who work with consumers. He said that it’s not really about people caring about the person, Tony Robbins. The Tony Robbins brand lets customers know that it's the means to an end and it’s a company that will get them to where they want to go. Tony is aware that he isn’t the show and he isn’t the product.  It’s more about how they are transformed through him and what he teaches. People respond to the things that cause change, keeps them hungry, make them feel fulfilled and feel alive.  

His organization does that.

The Positioning Technique

This is a method being used by CarMax in selling cars. This industry is overly saturated and the competition is stiff. There’s no point in fighting against the current. Instead, CarMax guides their customers where they want to go.  Whether the customer is purchasing a car, trading in or selling a car, CarMax has made it a simple three-step process. They have removed the barriers of haggling and negotiation from the interaction with their salespeople and by doing so, have made it easier for the customer to do business.

This positioning technique relieves salespeople from having to be the product or prove they’re the best. Instead, they can concentrate on being a guide, mentor or coach for their customers.  Because of this, burnout is greatly decreased.

People need a guide when purchasing decisions need to be made. For example, someone buying a weight loss program or supplement isn’t just buying a product but the transformation that product offers. As a salesperson responsible for packaging products and services to the consumer, the goal isn’t to make the product the hero of the sales pitch. The goal is to offer transformation by helping customers understand how the product can get them to their destination.

Position Yourself as a Guide, Not the Hero. 

We live in a world that is driven by consumers who are focused on their self-interests. Consumers want their problems solved quickly and as salespeople, guiding them through their ambitions is key.

Develop your voice

It’s tempting to want to be a chameleon who can be everything to everyone but it’s also impossible. Yes, it’s important to mirror the person you are talking to in order to help build a connection but your voice must be unique to you and your brand. 

Let’s take Warren Buffet as an example. He is a billionaire, investor, and businessman. Warren Buffet is famous for writing an annual letter to his shareholders  to talk about his market forecasts and investments for the upcoming year. 

These letters are so famous they have been turned into books, with the information also being consumed by MSNBC and Forbes. He has been able to deliver consistently, over decades, to successfully build a personal brand that people can trust and feel confident about. 

Warren did this by writing letters to just a single person, Doris. Writing to just one person makes the letters have a unique and intimate tone.

Speaking to one person creates consistency in your voice and people relate to that when you connect with them. 

Find Your Own Doris

Doris is Warren’s sister. He has an emotional connection to her and that’s the kind of affection and connection that you need to have with the people you choose to connect with. Finding your voice can be difficult, especially if you are new to sales, so find a favorite customer, someone that can really benefit from what you have to offer, and pretend you are speaking to that person every single time, no matter who your customer is. Eventually, you will be able to develop your natural tone consistently. 

It’s the same thing in politics. People are drawn to politicians who are consistent and speak the same way, regardless of audience or circumstance.

There can be a disconnect when businesses have one person writing for their blogs, another person their press release, and yet another working their ads. Each person is going to have a different voice in their writing instead of having a company voice.  It’s important that there is consistency of a company voice throughout. 

Consider Asking Your Customers these Four Critical Questions

Veronica suggests four critical questions you can use to help find your voice as a salesperson and help you understand your customer more intimately. They help to develop the relationship when you have an opportunity to survey a new client. The answers to these questions are a great vehicle to learn how to be the best guide you can be:

  • What are you trying to accomplish this year?

It’s important to set a time parameter on the things your customer wants to achieve. For example, you can ask about a quarter goal or a yearly goal. Setting a time frame gives you an endgame and will serve as a guide to where the customer hopes to go.

  • What do you think it would take to double your business results or your happiness this year?

Your goal is to enter their story and not to force them into yours. They have already been thinking about what they need to accomplish their goals but these questions allow you to go into the story they have already created in their own mind. What if their solutions are wrong for them? You have to know what they’re thinking to guide them to the right answer. 

  • What frustrates you the most about your business and life right now?

Whatever the answer is, your product and services has to offer the solution. You are in the business of taking away the pain and obstacles that prevent your customer from getting to where they want to go. Every client will have different pain points so you can’t make assumptions about what frustrates them about their business or life.

  • What have you tried to do to improve the situation you’re in?

Your customer’s answers will give you insight into what they’re open to trying. Knowing that you’re offering something they’ve never tried before may feel revolutionary to them. You need to understand what people are comfortable in doing. 

The answers to these questions will allow you to see your client’s aspirations and what they think the need to double their business. Their answers will give you an idea of what frustrates them the most and what their pain points are. In addition to that, they tell you the mechanism and the behavior they’re already accustomed to. It’s why these 4 questions are critical in distinguishing yourself from the competition. 

Stay focused on your client and maintain the goal of making them the hero of their own story. You’re there to offer the transformation. People will buy from you, they will say yes to you, when they feel understood by you, not when they understand you. #SalesTruth

“How Can My Personal Brand Set Me Apart From My Competition 2020” episode resources

Catch up with Veronica via her personal website, veronicaromney.com. She is also in various social media such as Twitter

You can also catch up with Donald via LinkedIn, Instagram, Twitter, and Facebook for any sales concerns. 

This episode is brought to you in part by TSE Certified Sales Training Program. It’s a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077. 

This podcast is also brought to you in part by Reveal the Revenue Intelligence podcast. It’s about utilizing data to make business decisions instead of just guessing your way through major sales decisions. Visit gong.io for their podcast. 

We’d love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to. 

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Audio provided by Free SFX and Bensound.

Dec 09 2019

33mins

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My favorite sales pod cast so far!!

By Wild man of bornea - Nov 23 2019
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Not a lot of chit chat. It’s relevant, to the point, and engaging!! Keep up the great work!!

Donald is the man!!

By Max Branding - Mar 10 2019
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He’s incredibly smart and talented and has put together an insanely helpful show. Always delivers!