How To Successfully Implement ITIL Processes - Part 1
How To Successfully Implement ITIL Processes - Part 1
ITIL Version Three builds on Version Two with the addition of several important new processes, across the new service li... Read more
8 Feb 2008
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How To Successfully Implement ITIL Processes - Part 2
How To Successfully Implement ITIL Processes - Part 2
Here is the second Podcast, in the two part series, covering the topic of how to successfully design, build and implemen... Read more
7 Feb 2008
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Leading Transformation - How To Overcome Organizational Resistance To Change
Leading Transformation - How To Overcome Organizational Resistance To Change
Quickly absorb and learn new perspectives and techniques to compliment your ITIL knowledge through the power of audio an... Read more
20 Apr 2007
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How To Implement A Service Catalog - Part One
How To Implement A Service Catalog - Part One
Quickly absorb and learn new perspectives and techniques to compliment your ITIL knowledge through the power of online a... Read more
13 Apr 2007
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How To Implement A Service Catalog - Part Two
How To Implement A Service Catalog - Part Two
Matthew Burrows continues his Podcast interview with part two in the two part series and follows up the advice he gave i... Read more
12 Apr 2007
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