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The Retail Exchange

Updated 6 days ago

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The Retail Exchange is a dedicated retail podcast series that throws the spotlight on key issues affecting the industry. This podcast was started because we wanted to open the door to knowledge and insight to help retailers and brands on their journey to retail success. Our podcasts feature insight and opinion from senior industry professionals and thought-leaders.

Read more

The Retail Exchange is a dedicated retail podcast series that throws the spotlight on key issues affecting the industry. This podcast was started because we wanted to open the door to knowledge and insight to help retailers and brands on their journey to retail success. Our podcasts feature insight and opinion from senior industry professionals and thought-leaders.

Cover image of The Retail Exchange

The Retail Exchange

Latest release on Feb 21, 2020

The Best Episodes Ranked Using User Listens

Updated by OwlTail 6 days ago

Rank #1: Allbirds

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Launched back in 2015, Allbirds is a booming shoe brand with sustainability at its heart. The San Francisco-based startup may only be four years old but it is already focused on building the brand worldwide. Makers of “the world’s most comfortable shoe”, it designs environmentally friendly footwear, has a burgeoning reputation for quality and is enjoying fast-paced retail growth.

In this special episode, guest host Karl McKeever travels to San Francisco for an exclusive interview with Allbirds head of global retail operations Travis Boyce. He shares the story of the footwear brand’s rapid growth, discusses the transition from its online birth to physical retail expansion, and reflects on the challenges that still lie ahead.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Nov 26 2019

48mins

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Rank #2: thredUP

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As the line between new and used apparel blurs for consumers, a powerful transformation in retail is unfolding. Growing 21 times faster than the retail market in the past three years, the fashion resale sector is predicted to be worth nearly $52 billion by 2023One company that is leading the way is San Francisco-based thredUP. Launched in 2008, it is now the world’s largest online thrift store.

In this special episode, guest host Karl McKeever travels to San Francisco for an exclusive interview with thredUP president Anthony Marino. We also catch up with the brand’s co-founder and CTO Chris Homer, during his visit to Tech. Festival 2019, to learn about the technology fuelling its phenomenal growth.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Oct 31 2019

52mins

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Rank #3: Tom Horne and Will Green, L’Estrange

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Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Co-founders of menswear apparel brand L’Estrange, university friends Tom Horne and Will Green share the story behind the brand’s development, talk about their store concept ‘The Apartment’, and explain why more fashion brands should champion a move towards ‘Essentialism’.

Jun 25 2018

28mins

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Rank #4: Macy’s

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All eyes in the US will be on Manhattan today for the annual Macy’s Thanksgiving Day Parade 2019. Now in its 93-year, it’s the world-famous annual festive pageant. And global icon Barbie is in town – one of the star of Macy’s Christmas windows for 2019.

In this special episode, guest host Karl McKeever travels to New York for an exclusive interview with Macy’s national director of window presentation, Roya Sullivan. She shares the behind-the-scenes story of preparations for its highly anticipated Christmas windows, and talks about the challenge of managing windows for the one of the world’s most iconic department stores.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Nov 28 2019

30mins

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Rank #5: Tech. Festival 2019

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In this special episode of The Retail Exchange podcast sponsored by jisp, guest host and tech guru Jason Bradbury reports from Tech. Festival 2019 in London.

Over 1600 of the industry’s leading digital minds, representing the entire ecosystem of retail’s ‘connected’ future converged in London for the two-day event, packed full of inspiration, learning and fun.

We caught up with attendees, speakers and exhibitors to get their thoughts on the key take-outs and themes dominating discussions as retailers seek to unlock the full potential of digital commerce. 

Oct 08 2019

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Rank #6: Fashion Sense

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The fashion weeks season may be high on new trends, glitz and glamour but the reality of running a fashion retail business more often feels like a fight for survival right in the current climate. With fashion retailers under pressure, broadcaster Ben Bland sits down with senior industry thinkers to discuss the challenges that exist, as well as can be done to deliver practical long-lasting improvements in retail performance. Our guest panel features Nayna McIntosh, founder of Hope Fashion, Lorna Hall, director – retail at WGSN and Kirsty Kean, lead retail specialist with Visual Thinking.

Feb 18 2019

52mins

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Rank #7: Silvio Vigato, Juventus F.C.

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Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Juventus Football Club head of brand licensing and retail, Silvio Vigato shares his views on all things sports retail, the power of fan loyalty, and how the club uses its football stars to promote the brand on a global scale.

Jul 12 2018

17mins

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Rank #8: Jason Heward, Leica Camera

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Leica has been a visionary presence in the photographic field for more than 100 years. In this edition of ‘The Interview’, business broadcaster Ben Bland sits down with Jason Heward, UK managing director of Leica Camera. He talks about the passion that exists within Leica (and himself) for photography, the brand’s recently opened new London flagship store, and its focus on using ‘experience’ to connect with customers.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Apr 26 2019

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Rank #9: Three UK

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A game-changer brand since it first launched sixteen years ago, today Three UK has over 10 million customers and 300 stores across the UK. It’s already committed £2bn of investment to rollout 5G to customers in 2019. Its focus on ‘connectivity’, however, stretches much further.

In an exclusive interview, recorded at Future Stores 2019, host Martin Popplewell sits down with Three UK Head of Omnichannel & Digital First, Graham Johnston, to talk about the importance of delivering a seamless customer experience, and what lies in store in a 5G connected future.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Oct 24 2019

23mins

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Rank #10: Cheil UK

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There are some big tech debates in the retail industry right now. From AI to consumer ownership of data rights. And what about retailers using our DNA?

In an exclusive interview, recorded at Tech Festival 2019, host Jason Bradbury talks tech with Cheil UK Head of Strategic Services David Coombs to try and sort the myths from the reality. 

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Nov 06 2019

22mins

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Rank #11: V-Mart

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India has a population of 1.3billion people, and a growing consumer society. Launched in 2013, V-Mart is quickly expanding to become the country’s most profitable department store – promising “price less” fashion for the entire family.

Host Ben Bland caught up with V-Mart chief operating officer founder, Samir Misra, to discover more about the country’s economic boom, the retailer’s high velocity growth, and its blueprint for delivering sustained retail success. Recorded at World Retail Congress 2019.

Featuring in-depth conversations with senior figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from leading minds and inspiring thinkers as they share insights into delivering retail success and get to the heart of the industry’s big issues.

Nov 12 2019

20mins

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Rank #12: John Vincent, Leon Restaurants

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Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

The fast food industry is notoriously competitive. In this edition of ‘The Interview’, we sit down with John Vincent, the co-founder of Leon Restaurants. Originally recorded at World Retail Congress 2018 in Madrid earlier this year, he takes business broadcaster Ben Bland through the story of the brand’s growth and its ‘family’ ethos, and talks passionately about his views on the issue of sustainable capitalism.

Guidance: Contains some strong language.

Oct 16 2018

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Rank #13: Rethinking Supermarkets

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Supermarket sales are predicted to hit £197bn by 2021. As the hunger for change in the sector grows, assumptions that have underpinned the business models of the big grocery retail players for so many years no longer hold true. Evolving shopper habits, ongoing cost pressures, increased competition and further consolidation. In our latest episode, we examine what the future could look like for grocery. Broadcaster Ben Bland sits down with senior industry thinkers to discuss the challenges that exist, as well as the opportunities to rethink the role of the supermarket. The guest panel features Karl McKeever, Founder and Managing Director of Visual Thinking, Sarah Fairhurst, Design Director at Dalziel & Pow and Michael Heanue, Joint Managing Director of M Worldwide.

Oct 08 2018

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Rank #14: Simone Sweeney, LEGO

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Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

LEGO is one of the most recognised toy brands in the world. In this edition of ‘The Interview’, business broadcaster Ben Bland sits down with Simone Sweeney, Vice President of Global Retail Development for LEGO Group. Originally recorded at World Retail Congress 2018 in Madrid earlier this year, she explains why discovery, joy and play are so important in physical retail experiences.

Nov 27 2018

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Rank #15: Calum Mackay, Neal’s Yard Remedies

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Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

In this edition of ‘The Interview’, we sit down with Neal’s Yard Remedies director of international sales Calum Mackay. Originally recorded at World Retail Congress 2018 in Madrid earlier this year, he takes business broadcaster Ben Bland through his varied career in beauty, explains the importance of going the extra mile to engage with international retailers and customers, and shares his top tips for surviving the long haul to success.

Aug 14 2018

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Rank #16: HSBC

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There may be strong regulatory forces at play within retail banking, and rightly so. But it’s still a sector that’s open to embrace new innovation and digital technologies, providing greater opportunities to improve the customer experience. Open banking, digital assistance and AI personalisation are just some of the technologies driving disruption in retail banking.

In an exclusive interview, recorded at Tech Festival 2019, host Jason Bradbury sits down with Josh Bottomley, global head of digital, data and development at HSBC, to discuss the tech challenges of becoming a successful retail bank in the digital world.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Nov 14 2019

26mins

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Rank #17: Samsung KX

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The Samsung KX concept in London’s Coal Drops Yard is taking brand experience in the physical space to another level. This is not a shop. It’s a place to explore the latest in tech innovation, in a new way – to see things, play, learn, push your limits and open your mind.

In an exclusive interview, recorded at Tech Festival 2019, host Jason Bradbury sits down with Tanya Weller, director of Samsung Showcase to discuss the story behind the new Samsung KX concept and explore her many career highlights.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Nov 07 2019

27mins

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Rank #18: Unrobe

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The practices of the fast fashion industry are coming under increased scrutiny right now. Pressure is growing for brands to operate in ways which are more ethical and also reduce their impact on the environment. One brand that is intent on proving that there is a better way is Dutch clothing label Unrobe. A new sustainable fashion brand, it’s mission is to dress people by ‘undressing’ the fashion industry – liberating it from its bad habits.

Host Ben Bland caught up with the brand’s founder, Daan Ubachs for an exclusive interview, to discuss why there has never been a better, or more important time, for change. Recorded at World Retail Congress 2019.

Featuring in-depth conversations with senior figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from leading minds and inspiring thinkers as they share insights into delivering retail success and get to the heart of the industry’s big issues.

Oct 04 2019

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Rank #19: Happy Socks

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Colourful is the new black: that could be the motto for Swedish sock retailer, Happy Socks.

Just over a decade after its launch, the brand has become an international phenomenon in the notoriously difficult apparel market. Today, its products are sold in 90 countries and enjoy a level of brand recognition and loyalty that most other labels can only aspire to.

Recorded at World Retail Congress 2019, host Ben Bland meet the brand’s Head of Retail Aleksander Milenkovic, to learn more about this unorthodox, fun loving brand’s story – one that’s full of colour designs, celebrity collaborations and exceptional charm that they say is guaranteed to make you smile. Recorded at World Retail Congress 2019.

Featuring in-depth conversations with senior figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from leading minds and inspiring thinkers as they share insights into delivering retail success and get to the heart of the industry’s big issues.

Sep 23 2019

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Rank #20: Riverford Organic

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There are now around 1.7million people in the UK choosing subscription-based grocery shopping services instead of the usual weekly shop. One of the most profitable is Riverford Organic Farmers. From one man and a wheelbarrow, the Devon-based business now delivers more than 47,000 boxes a week to homes across Britain.

In an exclusive interview, recorded at the World Retail Congress 2019, our host Ben Bland is joined by Riverford Organic Farmers’ founder, Guy Singh-Watson, to talk about the award-winning business which puts its success down to a spirit of ethical trading, and to discover why his decision to shun traditional retailers was, in his view, a good thing.

Featuring in-depth conversations with senior figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from leading minds and inspiring thinkers as they share insights into delivering retail success and get to the heart of the industry’s big issues.

Sep 06 2019

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