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The Retail Exchange

Updated 8 days ago

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The Retail Exchange is a dedicated retail podcast series that throws the spotlight on key issues affecting the industry. This podcast was started because we wanted to open the door to knowledge and insight to help retailers and brands on their journey to retail success. Our podcasts feature insight and opinion from senior industry professionals and thought-leaders.

Read more

The Retail Exchange is a dedicated retail podcast series that throws the spotlight on key issues affecting the industry. This podcast was started because we wanted to open the door to knowledge and insight to help retailers and brands on their journey to retail success. Our podcasts feature insight and opinion from senior industry professionals and thought-leaders.

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Entertaining, insightful and actionable! ūüĒ•

By JoshCrist - Mar 09 2020
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Whether you’re well established as a retailer, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Ben and the entire Retail Exchange team do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving retail organization, and life you can be proud of - from leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

iTunes Ratings

1 Ratings
Average Ratings
1
0
0
0
0

Entertaining, insightful and actionable! ūüĒ•

By JoshCrist - Mar 09 2020
Read more
Whether you’re well established as a retailer, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Ben and the entire Retail Exchange team do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving retail organization, and life you can be proud of - from leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!
Cover image of The Retail Exchange

The Retail Exchange

Latest release on May 11, 2020

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The Retail Exchange is a dedicated retail podcast series that throws the spotlight on key issues affecting the industry. This podcast was started because we wanted to open the door to knowledge and insight to help retailers and brands on their journey to retail success. Our podcasts feature insight and opinion from senior industry professionals and thought-leaders.

Rank #1: WRC2019 | Day 2 Review

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The Retail Exchange reports from Day Two of the 2019 World Retail Congress in Amsterdam. Bringing together speakers from around the world including Levi’s, Coca-Cola, Sephora and Google, the second day threw up some interesting questions. What does a great retail experience look and feel like? How must retailers adapt leadership, culture and people to deliver change in the industry? How data and media be monetised to deliver new retail revenues? As the second day came to an end, we caught up with speakers and those attending to get their thoughts on the key take-outs and themes dominating the event.

May 16 2019

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Rank #2: WRC2019 | Day 1 Review

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The Retail Exchange visits Amsterdam for this year‚Äôs World Retail Congress, as international retail leaders arrived in the Dutch capital for the three-day event, eager to explore the theme of this year‚Äôs event, ‚ÄúHigh Velocity Retail‚ÄĚ. Taking place amid an atmosphere of optimism, the Congress continues to be the leading light in the industry calendar. As the first day came to an end, we caught up with attendees to get their thoughts on the key take-outs and themes dominating presentations and discussions.

May 15 2019

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Rank #3: L’Estrange | Tom Horne & Will Green

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Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Co-founders of menswear apparel brand L‚ÄôEstrange, university friends Tom Horne and Will Green share the story behind the brand‚Äôs development, talk about their store concept ‚ÄėThe Apartment‚Äô, and explain why more fashion brands should champion a move towards ‚ÄėEssentialism‚Äô.

Jun 25 2018

28mins

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Rank #4: thredUP | Anthony Marino

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As the line between new and used apparel blurs for consumers, a powerful transformation in retail is unfolding. Growing 21 times faster than the retail market in the past three years, the fashion resale sector is predicted to be worth nearly $52 billion by 2023. One company that is leading the way is San Francisco-based thredUP. Launched in 2008, it is now the world’s largest online thrift store.

In this special episode, guest host Karl McKeever travels to San Francisco for an exclusive interview with thredUP president Anthony Marino. We also catch up with the brand’s co-founder and CTO Chris Homer, during his visit to Tech. Festival 2019, to learn about the technology fuelling its phenomenal growth.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Oct 31 2019

52mins

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Rank #5: UXUS | George Gottl

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There‚Äôs a lot of talk about the importance of delivering an ‚Äėexperience‚Äô in store. But is it the right conversation to be having? Host Ben Bland is joined by UXUS co-founder and chief creative officer, George Gottl to explore why creating meaningful conversation is the new social currency that retailers and brands should instead be focusing on.

Featuring in-depth conversations with senior figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from leading minds and inspiring thinkers as they share insights into delivering retail success and get to the heart of the industry’s big issues.

Aug 16 2019

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Rank #6: WRC2019 | Day 3 Review

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The Retail Exchange reports from the final day of World Retail Congress 2019 in Amsterdam, bringing together speakers from around the world including IKEA, L’Oreal and Lord Stuart Rose. There was also an exclusive look at the outcomes from the inaugural Congress Hack, which took place over the course of the event to explore how major global retailers in the room worked with experts to hack some of the industry’s biggest challenges. As Day 3 came to an end, we caught up with speakers and those attending to get their thoughts on the key take-outs and themes dominating this year’s event.

May 17 2019

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Rank #7: Future Stores 2019 | Review

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The Retail Exchange reports from Future Stores 2019, as leaders from Europe’s most progressive retailers arrived in London for the two-day event, openly sharing their practical insights on the do’s and don’ts to unlock the full potential of bricks and mortar retailing.

With rising customer expectations, the need for personalised in-store experiences and the constant wave of digital innovations, it is now more important than ever that you invest in the right new store initiatives to remain competitive. We caught up with attendees to get their thoughts on the key take-outs and themes dominating presentations and discussions.

Jun 07 2019

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Rank #8: Fashion Sense

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The fashion weeks season may be high on new trends, glitz and glamour but the reality of running a fashion retail business more often feels like a fight for survival right in the current climate. With fashion retailers under pressure, broadcaster¬†Ben Bland sits down with senior industry thinkers to discuss the challenges that exist, as well as can be done to deliver practical long-lasting improvements in retail performance. Our guest panel features Nayna McIntosh, founder of Hope Fashion, Lorna Hall, director ‚Äď retail at WGSN and Kirsty Kean, lead retail specialist with Visual Thinking.

Feb 18 2019

52mins

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Rank #9: Rapha | Caroline Crosswell & Darren Read

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Cycling has gone through what can only be described as a revolution over the last 10 years. A trend that has seen cycle clothing brand Rapha quickly grow to be a truly international brand.

In an exclusive interview, recorded at Future Stores 2019, host Martin Popplewell sits down with Rapha Director of Retail & Development, Caroline Crosswell, and Head of Retail, Darren Read, to discuss the brand’s approach to delivering its retail experience and our growing love of all things two-wheeled.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Jul 18 2019

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Rank #10: Juventus F.C. | Silvio Vigato

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Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Juventus Football Club head of brand licensing and retail, Silvio Vigato shares his views on all things sports retail, the power of fan loyalty, and how the club uses its football stars to promote the brand on a global scale.

Jul 12 2018

17mins

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Rank #11: Riverford | Guy Singh-Watson

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There are now around 1.7million people in the UK choosing subscription-based grocery shopping services instead of the usual weekly shop. One of the most profitable is Riverford Organic Farmers. From one man and a wheelbarrow, the Devon-based business now delivers more than 47,000 boxes a week to homes across Britain.

In an exclusive interview, recorded at the World Retail Congress 2019, our host Ben Bland is joined by Riverford Organic Farmers’ founder, Guy Singh-Watson, to talk about the award-winning business which puts its success down to a spirit of ethical trading, and to discover why his decision to shun traditional retailers was, in his view, a good thing.

Featuring in-depth conversations with senior figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from leading minds and inspiring thinkers as they share insights into delivering retail success and get to the heart of the industry’s big issues.

Sep 06 2019

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Rank #12: Tech. Festival 2019

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In this special episode of The Retail Exchange podcast sponsored by jisp, guest host and tech guru Jason Bradbury reports from Tech. Festival 2019 in London.

Over 1600 of the industry‚Äôs leading digital minds, representing the entire ecosystem of retail‚Äôs ‚Äėconnected‚Äô future converged in London for the two-day event, packed full of inspiration, learning and fun.

We caught up with attendees, speakers and exhibitors to get their thoughts on the key take-outs and themes dominating discussions as retailers seek to unlock the full potential of digital commerce. 

Oct 08 2019

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Rank #13: Unrobe | Daan Ubachs

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The practices of the fast fashion industry are coming under increased scrutiny right now. Pressure is growing for brands to operate in ways which are more ethical and also reduce their impact on the environment. One brand that is intent on proving that there is a better way is Dutch clothing label Unrobe. A new sustainable fashion brand, it‚Äôs mission is to dress people by ‚Äėundressing‚Äô the fashion industry ‚Äď liberating it from its bad habits.

Host Ben Bland caught up with the brand’s founder, Daan Ubachs for an exclusive interview, to discuss why there has never been a better, or more important time, for change. Recorded at World Retail Congress 2019.

Featuring in-depth conversations with senior figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from leading minds and inspiring thinkers as they share insights into delivering retail success and get to the heart of the industry’s big issues.

Oct 04 2019

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Rank #14: Leica | Jason Heward

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Leica has been a visionary presence in the photographic field for more than 100 years. In this edition of ‚ÄėThe Interview‚Äô, business broadcaster Ben Bland sits down with Jason Heward, UK managing director of Leica Camera. He talks about the passion that exists within Leica (and himself) for photography, the brand‚Äôs recently opened new London flagship store, and its focus on using ‚Äėexperience‚Äô to connect with customers.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Apr 26 2019

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Rank #15: Samsung KX | Tanya Weller

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The Samsung KX concept in London‚Äôs Coal Drops Yard is taking brand experience in the physical space to another level. This is not a shop. It‚Äôs a place to explore the latest in tech innovation, in a new way ‚Äď to see things, play, learn, push your limits and open your mind.

In an exclusive interview, recorded at Tech Festival 2019, host Jason Bradbury sits down with Tanya Weller, director of Samsung Showcase to discuss the story behind the new Samsung KX concept and explore her many career highlights.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Nov 07 2019

27mins

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Rank #16: Levi’s | Marc Rosen

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Levi‚Äôs is arguably the most iconic denim brand in the world. It‚Äôs focus on selling direct to consumers, personalising its products, and reimagining its retail experience suggest that some established labels are not just surviving, but thriving. In an exclusive interview, recorded at World Retail Congress 2019, Ben Bland sits down with Marc Rosen, Levi‚Äôs EVP/President of Global Direct to Consumer, to discuss how the brand is keeping its customer experience fresh ‚Äď in its own distinct way.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

May 31 2019

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Rank #17: Cheil UK | David Coombs

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There are some big tech debates in the retail industry right now. From AI to consumer ownership of data rights. And what about retailers using our DNA?

In an exclusive interview, recorded at Tech Festival 2019, host Jason Bradbury talks tech with Cheil UK Head of Strategic Services David Coombs to try and sort the myths from the reality. 

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Nov 06 2019

22mins

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Rank #18: Three UK | Graham Johnston

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A game-changer brand since it first launched sixteen years ago,¬†today Three UK has over 10 million customers and 300 stores across the UK. It‚Äôs already committed ¬£2bn of investment to rollout 5G to customers in 2019. Its focus on ‚Äėconnectivity‚Äô, however, stretches much further.

In an exclusive interview, recorded at Future Stores 2019, host Martin Popplewell sits down with Three UK Head of Omnichannel & Digital First, Graham Johnston, to talk about the importance of delivering a seamless customer experience, and what lies in store in a 5G connected future.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Oct 24 2019

23mins

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Rank #19: V-Mart | Samir Misra

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India has a population of 1.3billion people, and a growing consumer society. Launched in 2013, V-Mart is quickly expanding to become the country‚Äôs most profitable department store ‚Äď promising ‚Äúprice less‚ÄĚ fashion for the entire family.

Host Ben Bland caught up with V-Mart chief operating officer founder, Samir Misra, to discover more about the country’s economic boom, the retailer’s high velocity growth, and its blueprint for delivering sustained retail success. Recorded at World Retail Congress 2019.

Featuring in-depth conversations with senior figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from leading minds and inspiring thinkers as they share insights into delivering retail success and get to the heart of the industry’s big issues.

Nov 12 2019

20mins

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Rank #20: Leon | John Vincent

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Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

The fast food industry is notoriously competitive.¬†In this edition of ‚ÄėThe Interview‚Äô, we sit down with John Vincent, the co-founder of Leon Restaurants. Originally recorded at World Retail Congress 2018 in Madrid earlier this year, he takes business broadcaster Ben Bland through the story of the brand‚Äôs growth and its ‚Äėfamily‚Äô ethos, and talks passionately about his views on the issue of sustainable capitalism.

Guidance: Contains some strong language.

Oct 16 2018

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Enjoy | Ron Johnson

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During the COVID-19 pandemic, some of the products consumers care about the most are the ones that are keeping them connected. With brick and mortar stores closed, Enjoy ‚Äď the first mobile retail store available on-demand ‚Äď is playing a vital role, helping to get much-needed communications tools to consumers, safely and quickly.

Like many companies, it has had to adjust and take time to figure out the best, safest next steps for Experts, partners and customers. The result has led to the creation of a whole new contactless experience to enable big brands like BT and EE in the UK, AT&T in the US, and Rogers in Canada, to bring tech products directly to consumers in the comfort of their own homes.

In this special episode of The Interview recorded in New York earlier this year, US host Dave Evans sits down with retail luminary and Enjoy CEO, Ron Johnson. Perhaps best known for his work creating and leading Apple Stores during their first 12 years, then later as CEO of JCPenney, today his focus is on delivering joy through life-improving mobile retail experiences through Enjoy, the business he co-founded.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

May 11 2020

40mins

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The Special | Retail Wellbeing

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The phrase ‚ÄėWellbeing‚Äô has become commonly adopted in recent years. But it has taken on increased significance and importance for retailers and employees in the face of the global pandemic, and rightly so. Now is most definitely a time to put people before profit.

Coming up on this episode of The Special, we take an in-depth look at the human impact of the outbreak across the industry and the importance of wellbeing in these unprecedented times. We hear from Yulia O‚ÄôMahony, former head of Diversity, Inclusion and Wellbeing at John Lewis & Partners, to get a retailer perspective on the very real ‚Äėpeople challenges‚Äô facing retail leaders. And we speak to a panel of wellbeing specialists to explore and explain the major issues facing senior retail management. From the hugely complex reality of remote working, to ensuring all staff remain motivated, engaged, connected and, above all, safe.

Running time 51:03

Apr 06 2020

51mins

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The Special | Braking Point

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Retailers across Europe have acutely impacted by the pandemic in recent weeks. Less so in North America: Until now. To find out more about the unfolding situation in both the U.S and Canada, The Retail Exchange host Dave Evans reports from New York as look at how the pandemic is affecting retailers on the other side of the Atlantic as physical stores close their doors.

He is joined by Bloomberg retail reporter, Jordyn Holman, and Neil Saunders, managing director of GlobalData Retail, to share a US perspective, while Craig Patterson, editor in chief of Retail Insider, discusses the challenges facing Canadian retailers as this turbulent time.

Running time 30:33

Apr 03 2020

31mins

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The Special | New Normal?

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The global Covid-19 pandemic is first and foremost a health emergency. But it is also an economic crisis, causing astonishing turmoil for retailers around the world as they close the doors on their physical stores. For how long, we don’t yet know. In many sectors of retail, business has all but stopped, and without hardly any warning. And we are, frankly, only at a very early stage of whatever this is.

In our next¬†episode of ‚ÄėThe Special‚Äô, we delve into the ramifications of the retail apocalypse that nobody saw coming.

Running time 41:01

Apr 02 2020

41mins

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The Special | Feed the Nation

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No one has ever seen anything like this. An unprecedented crisis demands unprecedented responses. In our first episode of ‚ÄėThe Special‚Äô series,¬†we explore how the Covid-19 outbreak is affecting grocery retailers. What are some of the biggest issues facing retailers right now, and how are they¬†tackling them?

Host Martin Popplewell is joined by a series of guests, as we try to make sense of the volatile, fast moving and hugely complex situation that’s challenging major multiples, symbol group and independent convenience retailers alike. Featuring Luke Tugby, editor of Retail Week, Ronan Hegarty, news editor of The Grocer, Greg Deacon, chief operating officer of NFRN, Mike Exley, former Head of Logistics at Morrisons, and Craig Summers, managing director of Manhattan Associates. We’re also joined by Jean McCabe, chair of Retail Excellence Ireland to discuss the impact of Covid-19 on Irish retailers.

Running time 54:17

Mar 31 2020

56mins

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US Special | Kambiz Hemati

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Sponsored by NG Retail Summit 2020

Best known for his work with brands such as Foot Locker, Starbucks, Verizon and Nike, Kambiz Hemati embodies the serenity that permeates the retail spaces he designs. In our latest episode of The Interview Series, sponsored by NG Retail Summit 2020, US host Dave Evans sits down with the respected retail designer to discuss the art of brand storytelling and the importance of creating physical spaces with architectural integrity, local relevance and customers at their heart. He also looks back on the experiences that have shaped his own storied career and taken him on a journey with iconic leading edge global consumer technology, athletic apparel and footwear, fashion and coffee companies.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Mar 16 2020

35mins

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EuroShop 2020 | Review

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Wilkommen to this special EuroShop 2020 event review podcast from The Retail Exchange recorded at this year’s EuroShop in Dusseldorf, Germany.

In case EuroShop is not on your regular shopping list of trade fairs, it’s the world’s biggest retail expo. Across the four-day event, more than 100,000 visitors passed through its doors. It’s an incredible spectacle. Huge halls. Extraordinary spaces. With over 2000 exhibitors, 600 speakers and 500 sessions, across 8 stages, there was plenty of inspiring creative visions to capture visitor’s imaginations.

With pressure of bricks and mortar stores around the world like never before, we look back on this year’s event to find out what the creative minds at EuroShop 2020 had instore for visitors, to help retailers and brands measure up to the challenges that lie ahead. Guest host Karl McKeever is on the ground at EuroShop 2020 as he talks to a few of those exhibiting and attending who know more than most what it will take for physical retail to stay ahead of competition from online and meet the ever-evolving needs of today’s shoppers.

Mar 09 2020

40mins

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HEMA | Tjeerd Jegen

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In this latest episode of The Interview Series retail podcast HEMA CEO, Tjeerd Jegen, joins us for¬†an exclusive chat ahead of his talk at Retail Week Live 2020. He joins Ben Bland to explain¬†how a ‚Äėreturn on value and values‚Äô is helping drive new growth, and discuss his own storied retail career.

There are many ways for a retailer to make a name for itself. From original product design to low pricing. And, increasingly, having a focus on sustainability.

Dutch variety store-chain HEMA ticks all three boxes. Operating over 750 stores across nine countries, it has retained a style all of its own. And now its robust sustainable practices are taking HEMA to the next level of retailing. Discover more, only on this retail podcast HEMA special.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Feb 28 2020

20mins

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OKA | Sarah Clark

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Sponsored by Laybuy

In this special episode of The Interview from The Retail Exchange podcast, our host Ben Bland looks ahead to Retail Week Live 2020 with Sarah Clark ‚Äď Retail Week Live Advisory Board Member and Chief Commercial Officer of luxury homewares retailer OKA.¬†

Widely considered to be the UK’s flagship retail event for those who want to stay informed, Retail Week Live 2020 takes place in London 25-26 March, featuring a line-up of over 200 top industry speakers across the two-day event.

We sit down with Sarah to learn more about Retail Week Live 2020 and the role of the Advisory Board in shaping the content that will await attendees at this year’s event. We also explore the brand journey of OKA, get Sarah’s views on the current challenges facing the industry, and shine a spotlight on her own retail career.

Feb 21 2020

37mins

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NRF 2020 | Results Business

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In this special roundtable episode from The Retail Exchange podcast, we’re in New York for NRF Big Show 2020 as guest host Karl McKeever talks retail performance with our panel of retail experts. 

With many retailers, on both sides of the Atlantic, releasing their ‚ÄėGolden Quarter‚Äô results. Our guests reflect on the latest¬†trading updates and discuss some of the¬†surprising (and not so surprising) highs and lows. They also ponder some of the big questions about what some retailers can do to positively influence their fortunes¬†in the year ahead.

Jan 24 2020

25mins

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Retail 2030 | Episode 03

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In autumn 2019, The Retail Exchange partnered with World Retail Congress to record a series of special roundtable podcast episodes, exploring the challenges and opportunities that will lie in store for retail in the new decade ahead. In our final episode, we discuss why all retailers will have a responsibility to be sustainable as the planet faces up to the growing climate crisis.

Guest host Ian McGarrigle, Chair of World Retail Congress, is joined by senior retail thought leaders from Fairtrade Foundation, Bulk Market and Google.

Dec 29 2019

40mins

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Retail 2030 | Episode 02

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In autumn 2019, The Retail Exchange partnered with World Retail Congress to record a series of special roundtable podcast episodes, exploring the challenges and opportunities that will lie in store for retail in the new decade ahead. In this second episode, we discuss the evolution of consumer behaviour and societal trends.

Guest host Ian McGarrigle, Chair of World Retail Congress, is joined by senior retail thought leaders from Hammerson plc, WGSN Insight, Style Psychology, Household, RPA: Group and ASF Development.

Dec 28 2019

52mins

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Retail 2030 | Episode 01

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In autumn 2019, The Retail Exchange partnered with World Retail Congress to record a series of special roundtable podcast episodes, exploring the challenges and opportunities that will lie in store for retail in the new decade ahead. In this first episode, we talk technology.

Guest host Ian McGarrigle, Chair of World Retail Congress, is joined by Heal’s Customer & eCommerce Director, David Kohn and Ian Pattison, Head of Customer Engineering for Google, along with thought leaders from retail agencies Visual Thinking, FutureBrand, FITCH and Jack Morton.

Dec 27 2019

1hr

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Rituals | Richard Lems

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Rituals believes that happiness can be found in the smallest of things. Inspired by the wisdom and ancient traditions of Asian cultures, the Dutch-based retailer is passionate about transforming everyday routines into meaningful Rituals. It’s a philosophy that extends to the shopping experience within the physical retail environment.

In an exclusive interview, recorded at Future Stores 2019, host Martin Popplewell meets Rituals Director of Format and Design, Richard Lems, who extols the virtues of ’slow retail’, the importance of rituals and explains why the future of physical retail is a bright one. 

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Dec 18 2019

26mins

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Macy’s | Roya Sullivan

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All eyes in the US will be on Manhattan today for the annual Macy‚Äôs Thanksgiving¬†Day¬†Parade 2019. Now in its 93-year, it‚Äôs the world-famous annual festive pageant. And global icon Barbie is in town ‚Äď one of the star of Macy‚Äôs Christmas windows for 2019.

In this special episode, guest host Karl McKeever travels to New York for an exclusive interview with Macy’s national director of window presentation, Roya Sullivan. She shares the behind-the-scenes story of preparations for its highly anticipated Christmas windows, and talks about the challenge of managing windows for the one of the world’s most iconic department stores.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Nov 28 2019

30mins

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Allbirds | Travis Boyce

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Launched back in 2015, Allbirds is¬†a booming shoe brand with sustainability at its heart.¬†The San Francisco-based startup may only be four years old but it is already focused on building the brand worldwide. Makers of ‚Äúthe world‚Äôs most comfortable shoe‚ÄĚ, it designs environmentally friendly footwear, has a burgeoning reputation for quality and is enjoying fast-paced retail growth.

In this special episode, guest host Karl McKeever travels to San Francisco for an exclusive interview with Allbirds head of global retail operations Travis Boyce. He shares the story of the footwear brand’s rapid growth, discusses the transition from its online birth to physical retail expansion, and reflects on the challenges that still lie ahead.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Nov 26 2019

48mins

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HSBC | Josh Bottomley

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There may be strong regulatory forces at play within retail banking, and rightly so. But it’s still a sector that’s open to embrace new innovation and digital technologies, providing greater opportunities to improve the customer experience. Open banking, digital assistance and AI personalisation are just some of the technologies driving disruption in retail banking.

In an exclusive interview, recorded at Tech Festival 2019, host Jason Bradbury sits down with Josh Bottomley, global head of digital, data and development at HSBC, to discuss the tech challenges of becoming a successful retail bank in the digital world.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Nov 14 2019

26mins

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V-Mart | Samir Misra

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India has a population of 1.3billion people, and a growing consumer society. Launched in 2013, V-Mart is quickly expanding to become the country‚Äôs most profitable department store ‚Äď promising ‚Äúprice less‚ÄĚ fashion for the entire family.

Host Ben Bland caught up with V-Mart chief operating officer founder, Samir Misra, to discover more about the country’s economic boom, the retailer’s high velocity growth, and its blueprint for delivering sustained retail success. Recorded at World Retail Congress 2019.

Featuring in-depth conversations with senior figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from leading minds and inspiring thinkers as they share insights into delivering retail success and get to the heart of the industry’s big issues.

Nov 12 2019

20mins

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Samsung KX | Tanya Weller

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The Samsung KX concept in London‚Äôs Coal Drops Yard is taking brand experience in the physical space to another level. This is not a shop. It‚Äôs a place to explore the latest in tech innovation, in a new way ‚Äď to see things, play, learn, push your limits and open your mind.

In an exclusive interview, recorded at Tech Festival 2019, host Jason Bradbury sits down with Tanya Weller, director of Samsung Showcase to discuss the story behind the new Samsung KX concept and explore her many career highlights.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Nov 07 2019

27mins

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Cheil UK | David Coombs

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There are some big tech debates in the retail industry right now. From AI to consumer ownership of data rights. And what about retailers using our DNA?

In an exclusive interview, recorded at Tech Festival 2019, host Jason Bradbury talks tech with Cheil UK Head of Strategic Services David Coombs to try and sort the myths from the reality. 

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Nov 06 2019

22mins

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Entertaining, insightful and actionable! ūüĒ•

By JoshCrist - Mar 09 2020
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Whether you’re well established as a retailer, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Ben and the entire Retail Exchange team do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving retail organization, and life you can be proud of - from leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!