Ranked #1
056: Career Tips For The Changing World Of Retail
056: Career Tips For The Changing World Of Retail
We recognise that retail is changing. The old ways of being successful in a career don't necessarily ring true any more.... Read more
18 Nov 2019
•
28mins
Ranked #2
082: The Great Retail Acceleration
082: The Great Retail Acceleration
"We've been through the Great Depression, we've been through the Great Recession. Now we face the Great Acceleration." W... Read more
18 May 2020
•
33mins
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Ranked #3
081: Becoming Customer Obsessed
081: Becoming Customer Obsessed
Many companies think of themselves as customer obsessed or customer centric. Their customers don't though. So what would... Read more
11 May 2020
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25mins
Ranked #4
080: Reopening Stores After Covid-19
080: Reopening Stores After Covid-19
The coronavirus pandemic has closed many retail stores around the world. But as we wrestle control of Covid-19, we turn ... Read more
4 May 2020
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24mins
Ranked #5
076: Communication Lessons From Covid-19 Lockdown
076: Communication Lessons From Covid-19 Lockdown
We're experiencing the biggest transformation that any of us have ever seen. As half of the world gets locked down at ho... Read more
6 Apr 2020
•
30mins
Ranked #6
074: How Covid-19 Will Change Retail
074: How Covid-19 Will Change Retail
We thought retail was tough and evolving. Then the worldwide coronavirus pandemic hit. And now, in the midst of this cri... Read more
23 Mar 2020
•
13mins
Ranked #7
071: 10 Biggest Strategy Mistakes
071: 10 Biggest Strategy Mistakes
With our current and continuing challenging market, it's important for retailers to build the right strategy. It's an es... Read more
2 Mar 2020
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22mins
Ranked #8
067: Managing Retail Projects Successfully
067: Managing Retail Projects Successfully
Retail is challenging and retailers must change or die. If you're looking to make complex changes or transformations, ju... Read more
3 Feb 2020
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24mins
Ranked #9
064: How IOT Will Change Retail
064: How IOT Will Change Retail
The Internet of Things (or IoT) is one of the technological developments that could significantly transform retail. It w... Read more
13 Jan 2020
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29mins
Ranked #10
063: What You Must Know About Retail Today
063: What You Must Know About Retail Today
There have been some huge changes and challenges for retail recently. So, in this episode, Oliver Banks speaks to Chris ... Read more
6 Jan 2020
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30mins
Ranked #11
062: Retail Trends For 2020
062: Retail Trends For 2020
As we start a new year, it's time to dust off the crystal ball and take a look at some of the big themes and trends that... Read more
30 Dec 2019
•
26mins
Ranked #12
061: Review Of The Year 2019
061: Review Of The Year 2019
Retail in 2019 has continued to be a turbulent ride. From struggling companies, to literal firefighting. And from lie de... Read more
23 Dec 2019
•
30mins
Ranked #13
059: Creating Memorable Experiences
059: Creating Memorable Experiences
Customer experience or CX is important in today's retail market. But what if experience isn't what actually counts and m... Read more
9 Dec 2019
•
27mins
Ranked #14
053: The Retail Transformation Menu
053: The Retail Transformation Menu
If you need to start a transformation journey, you'll find many complex things going on in your heart and your head. Tha... Read more
28 Oct 2019
•
1hr 2mins
Ranked #15
050: Is Transformation Right For You?
050: Is Transformation Right For You?
The word transformation builds a whole range of emotions in us. It can excite some and give a cold sweat to others. But,... Read more
7 Oct 2019
•
17mins
Ranked #16
048: Get Ready For Tech (And Other Live Event Tips)
048: Get Ready For Tech (And Other Live Event Tips)
Live events can be a vital source of insight, ideas, suppliers and relationships. But, to make the most of attending liv... Read more
23 Sep 2019
•
29mins
Ranked #17
047: Tech Driving Retail Transformation
047: Tech Driving Retail Transformation
Whenever we're thinking about retail transformation, technology probably isn't that far away. Technology has significant... Read more
16 Sep 2019
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33mins
Ranked #18
045: Reinventing Retail For The New Normal (part 1)
045: Reinventing Retail For The New Normal (part 1)
The retail world is changing and evolving. My special guest, ex retail CEO, Ian Shepherd, calls this the "New Normal" an... Read more
2 Sep 2019
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33mins
Ranked #19
044: The Problem With Digital Transformation
044: The Problem With Digital Transformation
We're living in a changing world and retailers must change and transform. But change can be hard and there are many oppo... Read more
26 Aug 2019
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23mins
Ranked #20
042: How Social Media Is Changing Retail (part 1)
042: How Social Media Is Changing Retail (part 1)
The retail market is going through extraordinary change and transformation. The rise of social media is one of the drive... Read more
12 Aug 2019
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29mins