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Retail Gets Real

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Rank #137 in Careers category

Business
Careers
Management
Read more

Retail impacts everyone, every day, everywhere. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.

Read more

Retail impacts everyone, every day, everywhere. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.

iTunes Ratings

66 Ratings
Average Ratings
53
7
1
1
4

A great listen

By lynchdyl902 - Jul 18 2017
Read more
Fun conversations, heartfelt stories, and interesting insight!

Great content and guests

By tfontastic - Jul 17 2017
Read more
Easy listening for anyone looking for a very conversational podcast!

iTunes Ratings

66 Ratings
Average Ratings
53
7
1
1
4

A great listen

By lynchdyl902 - Jul 18 2017
Read more
Fun conversations, heartfelt stories, and interesting insight!

Great content and guests

By tfontastic - Jul 17 2017
Read more
Easy listening for anyone looking for a very conversational podcast!
Cover image of Retail Gets Real

Retail Gets Real

Latest release on Mar 31, 2020

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Retail impacts everyone, every day, everywhere. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.

Rank #1: #34 Retail industry predictions for 2018

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STORES Magazine Editor Susan Reda believes that 2017 was one of the most transformative periods of retail we’ve seen in decades and predicts that 2018 will continue to be just as dynamic, with technology playing an increasingly important role for both physical and digital retailers. Listen to learn more about her retail industry predictions for 2018.

Dec 26 2017

22mins

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Rank #2: #47 A new kind of customer: What’s driving retail evolution

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Retail is going through rapid transformation driven by changing consumer behavior — consumers simply don’t shop the way they used to anymore. NRF’s Director of Research and Consumer Insights Katherine Cullen explains generational differences in shopping habits and the consumer preferences shaping today’s retail, including trends in fulfillment and experiential retail.

Feb 26 2018

20mins

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Rank #3: #23 Scott Galloway predicts the future of retail

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NYU Clinical Professor of Marketing Scott Galloway’s new book explores the big four companies in retail and tech today, and what their domination means for the evolution of the retail industry. In this episode, Galloway shares his research and discusses how retailers can adapt to Amazon, Apple, Facebook and Google’s power positions in the industry, along with his predictions on what’s next for Amazon.

Oct 09 2017

23mins

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Rank #4: #8 The future of the retail store

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Bluemercury has 140 stores across the United States and is opening three new locations every week. On this episode, co-founder and COO Barry Beck explains how the brand stays ahead of changing retail trends. While technology is an important part of the experience, Beck says success is more about understanding evolving consumer behavior. Listen to this week’s episode to hear more about the company’s strategy and Beck’s views on the future of retail.

Jun 26 2017

27mins

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Rank #5: #108 Nordstrom sets the standard for customer experience. Again and again.

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Nordstrom is known for offering a great customer experience, and they manage to continue offering exceptional experiences even as customer needs change in our constantly transforming world. To learn how Nordstrom stays ahead of disruption and their customers’ changing needs, we sit down with Senior Vice President of Customer Experience Shea Jensen, who was recently honored at the NRF Foundation Gala as a Disruptor on the List of People Shaping Retail's Future.

Learn more at retailgetsreal.com.

Mar 04 2019

20mins

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Rank #6: #59 The new normal: How retailers continue to evolve

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Forrester Retail Analyst Sucharita Kodali knows a thing or two about how the retail industry has evolved over the years. For one, more brands plan to open stores versus close them this year. On this episode, she presents findings from the 2018 NRF-Forrester research report “State of Retailing Online” to crush the myth of the “retail apocalypse.”

May 21 2018

26mins

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Rank #7: #77 Retail trends that will gain traction in 2019

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The retail industry loves to talk trends, but SapientRazorfish’s Jason “Retailgeek” Goldberg says that many are overhyped. So what will stick? Joining us at Shop.org 2018 in Las Vegas, Goldberg chats about the retail tech trends that will gain momentum in the coming year and why a solution is in sight for the “mobile gap” problem.

Learn more at retailgetsreal.com.

Sep 20 2018

22mins

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Rank #8: #56 How Warby Parker and STORY approach innovation

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What do Warby Parker and STORY have in common? Entrepreneurs with a keen eye for innovation. Warby Parker’s Neil Blumenthal and STORY’s Rachel Shechtman come from different backgrounds, but they both built brands with a fresh take on retail. In this episode, the two friends chat about building a brand around a crazy idea, and how retailers can evolve with the changing retail landscape.

Apr 30 2018

23mins

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Rank #9: #150 The state of retail leading into 2020

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National Retail Federation President and CEO Matthew Shay looks back on why 2019 was a great year for retail and looks forward to how policy, societal shifts, and technology will affect retailers in 2020.

Learn more at retailgetsreal.com.

Dec 30 2019

26mins

Play

Rank #10: #3 Get ready for Gen Z

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Just when retailers thought they understood Generation X and had figured out how to reach Millennials, here comes Gen Z.   The rise of social media and evolving technologies have ushered in rapid change, and a new generation will bring even more upheaval. On this week’s episode of Retail Gets Real, we look at the latest research on Generation Z and what retailers need to know about these young consumers.   Join our hosts as they chat with Mark Mathews, vice president of research development and industry analysis at the National Retail Federation, about Millennial and Gen Z consumers.

May 22 2017

18mins

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Rank #11: #120 Sephora’s winning customer experience formula

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“Stores are a powerful way to bring experiences to life for people,” says Sephora EVP of Omni Retail Mary Beth Laughton. In this episode, Laughton describes how to look at the customer journey holistically and create a seamless shopping experience — whether in-store or online — through the expertise of beauty advisors, tech that solves a pain point and no-hitch transactions.

Learn more at retailgetsreal.com.

May 27 2019

24mins

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Rank #12: #130: 3 elements for creating extraordinary retail experiences

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Jeffrey Rayport, Faculty at the Entrepreneurial Management Unit at Harvard Business School sees established legacy retailers being “attacked” from three different avenues and suggests three elements that can help them adapt: data analytics, digital marketing and creating customer experiences. Find out more about each, plus learn more about NRF NXT, our newest event.

Learn more at retailgetsreal.com.

Aug 05 2019

26mins

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Rank #13: #43 Using data to shape the shopping journey

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With all the new advancements in retail technology, it’s important for retailers to know how it applies to their business. In this episode, Salesforce SVP of Retail Industry Shelley Bransten and PwC Partner Ian Kahn discuss how retailers can leverage data to seamlessly merge the omnichannel shopping experience.

Feb 07 2018

20mins

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Rank #14: #37 How West Elm syncs the in-store and digital experiences

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Luke Chatelain began his career as a molecular biologist and is now West Elm’s vice president of innovation. In this episode, he explains how his background prepared him to develop forward-thinking solutions for the furniture retailer.

Jan 15 2018

25mins

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Rank #15: #147 2020 retail industry trend forecast

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Re-commerce, experiences and CBD ... oh my! In this episode, we look ahead to 2020 with Susan Reda, editor of NRF’s STORES Magazine, who digs into the insights reported in STORES’ 2020 retail trends forecast.

Read STORES’ full 2020 retail trends forecast to see the full list of predictions, and listen to the full episode to hear why Reda thinks experiential retail is maturing beyond Instagrammable moments and how wellness trends are shaping the future of retail.

Learn more at retailgetsreal.com.

Dec 02 2019

26mins

Play

Rank #16: #109 Logistically speaking: Wayfair’s innovative supply chain

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As customer expectations and behaviors change, retailers need to change too. That means creating new processes, implementing new technologies, and building teams with new skills. To learn more about the logistics of improving both the customer and employee experiences, we sit down with Wayfair’s Director of Supply Chain Engineering Dustin Bennett.

Learn more at retailgetsreal.com.

Mar 11 2019

20mins

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Rank #17: #84 How CVS is redefining convenience

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CVS Pharmacy is a purpose-driven company dedicated to helping people on their path to better health. But that path is rapidly changing, and CVS has to change with it. President of CVS Pharmacy Kevin Hourican discusses how CVS is adapting in the face of a changing industry and, even more importantly, changing customer behaviors.

Learn more at retailgetsreal.com.

Oct 29 2018

28mins

Play

Rank #18: #140 The 2019 Holiday Forecast

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NRF forecasts that 2019 holiday sales will grow between 3.8% and 4.2% over 2018, to between $727.9 billion and $730.7 billion. NRF Chief Economist Jack Kleinhenz discusses what's behind those numbers and the state of the economy heading into the holidays. Learn more at retailgetsreal.com.

Oct 14 2019

19mins

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Rank #19: #97 Convenience, culture and curation: Innovations that transform retail

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The retail store is transforming, and innovation means opportunity and change. Oliver Chen covers retail for Cowen and Company and sees a lot of this transformation firsthand. In this episode, Chen discusses how modern retailers are updating their success metrics for a new age and what the future of retail holds for companies and their customers.

Learn more at retailgetsreal.com.

Jan 07 2019

25mins

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Rank #20: #122 The Rothy’s formula for success

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Shoe brand Rothy's brings together things consumers don't find everyday — shoes that are comfortable, stylish and made sustainably from recycled plastic. That winning combination has earned the company an avid fan base that's growing quickly. VP of Marketing Elie Donahue talks about how to attract fans and where the brand is headed.

Learn more at retailgetsreal.com.

Jun 10 2019

19mins

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#163 How Pinterest aids in shopping and discovery (special rerelease)

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Originally released Sept. 9, 2018: For millions of people around the world, Pinterest is the first stop on their retail journey — it’s a place to discover, get inspired and personalize. For retailers, Pinterest is an opportunity to engage with customers earlier and more often, well before a transaction takes place. To learn more about how brands of all sizes are taking advantage of this social media platform, we sit down with Amy Vener, the head of retail strategy at Pinterest.

Learn more at retailgetsreal.com.

Mar 31 2020

23mins

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#162 How Cotopaxi creates superfans through sustainability

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Annie Agle, Director of Impact and Brand at Cotopaxi, shares how its customers are gathering around a mission of sustainability, conscious capitalism and an ambitious goal of ending poverty, as well as what other companies can learn from the startup’s unique approach to sustainable outdoor apparel. 

Learn more at retailgetsreal.com.

Mar 23 2020

24mins

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#161 Ensuring retail jobs are good jobs

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Zeynep Ton, the author of the book The Good Job Strategy, discovered that many of the expensive, productivity-draining problems faced in retail came down to poor labor practices. By focusing on creating good jobs for employees that lead to great customer experiences, companies can both save money and make their employees happy.

Learn more at retailgetsreal.com.

Mar 16 2020

22mins

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#160 How Sephora evolves the in-store experience

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Alison Hahn, Senior Vice President of Merchandising for Color and Fragrance at Sephora, is at the helm of some of the most exciting innovations in the beauty industry. She joins Retail Gets Real from the NRF Foundation Student Program to share some of the cutting-edge initiatives Sephora is leading and where the beauty industry is headed.

Learn more at retailgetsreal.com.

Mar 09 2020

23mins

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#159 Understanding the future consumer

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The consumer is constantly changing, and companies need to adapt and change quickly in order to keep up — or, even better, retailers can be proactive and get ahead of the curve. To tell us more about where the customer will be in 2022 and what retailers can do to prepare, we talk to Andrea Bell, Head of Insight for WGSN, who believes that the biggest point of differentiation in 2022 will be the dichotomy between different generations.

Learn more at retailgetsreal.com.

Mar 02 2020

22mins

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#158 How data drives decisions at TechStyle

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TechStyle has built one of the most data-driven, deeply consumer-obsessed advertising groups by effectively building an internal agency that advertises across its portfolio of brands. They also have a unique membership model that rewards customers with better pricing and promotions, and in return, these members help TechStyle acquire more customer data. To learn more about the company’s unique model and where it’s headed in the future, we talk to Laura Joukovski, President of Global Fashion Brands for TechStyle.

Learn more at retailgetsreal.com.

Feb 24 2020

23mins

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#157 NRF Innovation Lab highlights and the future of AI in retail

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The NRF Innovation Lab at Retail’s Big Show showcases over 50 of the most groundbreaking technologies in the retail space. Sucharita Kodali, an NRF Innovation Advisory Committee member and a retail analyst with Forrester joins the show to talk more about the Lab, along with one of the innovators from the lab, George Shaw, CEO and co-founder of Pathr, the first AI-powered spatial intelligence platform that uses anonymous location data to derive business insights in real-time. 

Learn more at retailgetsreal.com.

Feb 17 2020

21mins

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#156 How to retain and recruit talent in a tight labor market

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Indeed’s Director of U.S. Marketing Carmen Bryant and Economist Daniel Culbertson join Retail Gets Real from NRF 2020: Retail’s Big Show to share data-driven insights on the current state of the labor market and how retailers can adapt in a challenging environment.

Learn more at retailgetsreal.com.

Feb 10 2020

23mins

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#155 International retail trends to watch in 2020

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Kate Ancketill, CEO and founder of GDR Creative Intelligence, discusses how technology is shaping consumer behavior, how retailers are responding worldwide and what the nascent “loneliness economy” looks like.

Learn more at retailgetsreal.com.

Feb 03 2020

32mins

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#154 Le Tote CEO on retail’s evolution

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Rakesh Tondon is the co-founder and CEO of Le Tote, an online clothing rental business that recently acquired Lord & Taylor and opened its first physical location. Tondon shares how Le Tote is disrupting the fashion industry, why it’s opening physical locations and why it’s imperative for retail to continue evolving if it wants to survive.

Learn more at retailgetsreal.com.

Jan 27 2020

25mins

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#153 UncommonGoods: Creating unique and sustainable retail

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When Dave Bolotsky was transitioning from retail analyst to entrepreneur in 1999, he set out to create an online concept that would capitalize on the opportunities presented by the growing sector of online retail without competing with huge retailers. Twenty years later, UncommonGoods stands out as a business model that champions sustainability in all forms.

Learn more at retailgetsreal.com.

Jan 20 2020

23mins

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#152 Inside Walmart’s Intelligent Retail Lab

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While most of the industry is just starting to understand the possibilities of quickly evolving technologies like artificial intelligence and its applications for retail, Walmart is sprinting ahead with projects like its Intelligent Retail Lab, a fully operating store with an in-store AI lab. Mike Hanrahan, CEO of Walmart's Intelligent Retail Lab joins the show to share more about the lab and what it means for the future of retail. 

Learn more at retailgetsreal.com.

Jan 13 2020

25mins

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#151 NRF 2020 Vision: Retail’s Big Show Preview

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NRF 2020 Vision: Retail's Big Show is right around the corner, where nearly 40,000 retail industry attendees, and 800 exhibitors from 99 different countries joining NRF in New York City from January 12-14. To share what you can expect from retail’s biggest and best event, we talk to Susan Reda and Eric Olson, who helped program the event; Kevin Parakkattu, who is part of the committee responsible for curating the Innovation Lab; and Ellen Davis, who is president of the National Retail Federation Foundation and Senior Vice President of the National Retail Federation.

Learn more at retailgetsreal.com.

Jan 07 2020

28mins

Play

#150 The state of retail leading into 2020

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National Retail Federation President and CEO Matthew Shay looks back on why 2019 was a great year for retail and looks forward to how policy, societal shifts, and technology will affect retailers in 2020.

Learn more at retailgetsreal.com.

Dec 30 2019

26mins

Play

#149 Retail Gets Real’s Greatest Hits of 2019

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This week, the Retail Gets Real team gathers around an open fire with chestnuts and a microphone to reflect on their favorite moments of 2019, featuring: Chip Bergh of Levi’s, Mary Beth Laughton of Sephora, Elie Donahue of Rothy’s, Michelle Kelly of Lilly Pulitzer, Becky Waddell of Take Care, Rachael Gruntmeir of Black Scintilla, Ed Stack of Dick’s Sporting Goods, and Lisa Bradley and Cameron Cruse of R.Riveter.

Learn more at retailgetsreal.com.

Dec 16 2019

35mins

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#148: Holiday 2019 starts strong

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Katherine Cullen, head of NRF’s consumer research division, joins the show to share what happened between Thanksgiving and Cyber Monday, some surprising data about generational purchasing behavior and what shoppers have left to do this season.

Learn more at retailgetsreal.com.

Dec 09 2019

17mins

Play

#147 2020 retail industry trend forecast

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Re-commerce, experiences and CBD ... oh my! In this episode, we look ahead to 2020 with Susan Reda, editor of NRF’s STORES Magazine, who digs into the insights reported in STORES’ 2020 retail trends forecast.

Read STORES’ full 2020 retail trends forecast to see the full list of predictions, and listen to the full episode to hear why Reda thinks experiential retail is maturing beyond Instagrammable moments and how wellness trends are shaping the future of retail.

Learn more at retailgetsreal.com.

Dec 02 2019

26mins

Play

#146 2019’s holiday shopping outlook

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Katherine Cullen, NRF's head of consumer research, provides some insight into what consumers are looking for this holiday season and how it's shaping up for retailers. Learn more about what to expect from November and December shopping at nrf.com/holiday.

Learn more at retailgetsreal.com.

Nov 25 2019

22mins

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#145 Behind the scenes of the Macy's Thanksgiving Day Parade

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The Macy's Thanksgiving Day Parade started back in 1924, but it's still bringing Americans together for a shared cultural experience that delights both young and old. Susan Tercero, executive producer of the Macy's Thanksgiving Day Parade, joins Retail Gets Real to share how it all comes together and what it means to Macy's.

Learn more at retailgetsreal.com.

Nov 18 2019

26mins

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#144 How SHOWFIELDS redefines the store experience

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What does it take to create “the most interesting store in the world?” In this episode, Tal Nathanel, CEO of SHOWFIELDS, discusses the process of reinventing how to use retail spaces with a fresh take on creating immersive customer experiences.

Learn more at retailgetsreal.com.

Nov 11 2019

23mins

Play

iTunes Ratings

66 Ratings
Average Ratings
53
7
1
1
4

A great listen

By lynchdyl902 - Jul 18 2017
Read more
Fun conversations, heartfelt stories, and interesting insight!

Great content and guests

By tfontastic - Jul 17 2017
Read more
Easy listening for anyone looking for a very conversational podcast!