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Retail Gets Real

Updated 14 days ago

Business
Careers
Management
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Retail impacts everyone, every day, everywhere. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.

Read more

Retail impacts everyone, every day, everywhere. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.

iTunes Ratings

67 Ratings
Average Ratings
53
8
1
1
4

A great listen

By lynchdyl902 - Jul 18 2017
Read more
Fun conversations, heartfelt stories, and interesting insight!

Great content and guests

By tfontastic - Jul 17 2017
Read more
Easy listening for anyone looking for a very conversational podcast!

iTunes Ratings

67 Ratings
Average Ratings
53
8
1
1
4

A great listen

By lynchdyl902 - Jul 18 2017
Read more
Fun conversations, heartfelt stories, and interesting insight!

Great content and guests

By tfontastic - Jul 17 2017
Read more
Easy listening for anyone looking for a very conversational podcast!
Cover image of Retail Gets Real

Retail Gets Real

Latest release on May 25, 2020

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Retail impacts everyone, every day, everywhere. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.

Rank #1: #34 Retail industry predictions for 2018

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STORES Magazine Editor Susan Reda believes that 2017 was one of the most transformative periods of retail we’ve seen in decades and predicts that 2018 will continue to be just as dynamic, with technology playing an increasingly important role for both physical and digital retailers. Listen to learn more about her retail industry predictions for 2018.

Dec 26 2017

22mins

Play

Rank #2: #23 Scott Galloway predicts the future of retail

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NYU Clinical Professor of Marketing Scott Galloway’s new book explores the big four companies in retail and tech today, and what their domination means for the evolution of the retail industry. In this episode, Galloway shares his research and discusses how retailers can adapt to Amazon, Apple, Facebook and Google’s power positions in the industry, along with his predictions on what’s next for Amazon.

Oct 09 2017

23mins

Play

Rank #3: #66 Millennial parents shop differently than other parents

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In the Spring 2018 Consumer View report, NRF takes a look at how millennial parents, now ages 24-37, are shopping differently than previous generations of moms and dads. NRF’s Head of Consumer Research Katherine Cullen presents the findings to two parents — one a millennial and the other a Gen X-er — to get real-world examples that reveal shifting consumer behavior trends. Listen to learn more about how generational differences are shaping today’s retail.

Learn more at www.nrf.com.

Jul 09 2018

21mins

Play

Rank #4: #47 A new kind of customer: What’s driving retail evolution

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Retail is going through rapid transformation driven by changing consumer behavior — consumers simply don’t shop the way they used to anymore. NRF’s Director of Research and Consumer Insights Katherine Cullen explains generational differences in shopping habits and the consumer preferences shaping today’s retail, including trends in fulfillment and experiential retail.

Feb 26 2018

20mins

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Rank #5: #8 The future of the retail store

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Bluemercury has 140 stores across the United States and is opening three new locations every week. On this episode, co-founder and COO Barry Beck explains how the brand stays ahead of changing retail trends. While technology is an important part of the experience, Beck says success is more about understanding evolving consumer behavior. Listen to this week’s episode to hear more about the company’s strategy and Beck’s views on the future of retail.

Jun 26 2017

27mins

Play

Rank #6: #77 Retail trends that will gain traction in 2019

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The retail industry loves to talk trends, but SapientRazorfish’s Jason “Retailgeek” Goldberg says that many are overhyped. So what will stick? Joining us at Shop.org 2018 in Las Vegas, Goldberg chats about the retail tech trends that will gain momentum in the coming year and why a solution is in sight for the “mobile gap” problem.

Learn more at retailgetsreal.com.

Sep 20 2018

22mins

Play

Rank #7: #165 Innovating at the cutting edge of wellness with Sharon Leite of The Vitamin Shoppe

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How do you stay on the cutting edge of wellness while maintaining consumer trust? Sharon Leite, CEO of The Vitamin Shoppe, starts by asking a question: “How can we make this relevant for today and how do we make sure that we can take it forward into the future?” In this episode, Leite talks about how The Vitamin Shoppe is innovating around everything from the customer experience to CBD products. Sharon has learned how to take her years of retail experience fundamentals and apply them to turning companies around.

Learn more at retailgetsreal.com.

Apr 13 2020

29mins

Play

Rank #8: #37 How West Elm syncs the in-store and digital experiences

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Luke Chatelain began his career as a molecular biologist and is now West Elm’s vice president of innovation. In this episode, he explains how his background prepared him to develop forward-thinking solutions for the furniture retailer.

Jan 15 2018

25mins

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Rank #9: #108 Nordstrom sets the standard for customer experience. Again and again.

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Nordstrom is known for offering a great customer experience, and they manage to continue offering exceptional experiences even as customer needs change in our constantly transforming world. To learn how Nordstrom stays ahead of disruption and their customers’ changing needs, we sit down with Senior Vice President of Customer Experience Shea Jensen, who was recently honored at the NRF Foundation Gala as a Disruptor on the List of People Shaping Retail's Future.

Learn more at retailgetsreal.com.

Mar 04 2019

20mins

Play

Rank #10: #159 Understanding the future consumer

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The consumer is constantly changing, and companies need to adapt and change quickly in order to keep up — or, even better, retailers can be proactive and get ahead of the curve. To tell us more about where the customer will be in 2022 and what retailers can do to prepare, we talk to Andrea Bell, Head of Insight for WGSN, who believes that the biggest point of differentiation in 2022 will be the dichotomy between different generations.

Learn more at retailgetsreal.com.

Mar 02 2020

22mins

Play

Rank #11: #130: 3 elements for creating extraordinary retail experiences

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Jeffrey Rayport, Faculty at the Entrepreneurial Management Unit at Harvard Business School sees established legacy retailers being “attacked” from three different avenues and suggests three elements that can help them adapt: data analytics, digital marketing and creating customer experiences. Find out more about each, plus learn more about NRF NXT, our newest event.

Learn more at retailgetsreal.com.

Aug 05 2019

26mins

Play

Rank #12: #56 How Warby Parker and STORY approach innovation

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What do Warby Parker and STORY have in common? Entrepreneurs with a keen eye for innovation. Warby Parker’s Neil Blumenthal and STORY’s Rachel Shechtman come from different backgrounds, but they both built brands with a fresh take on retail. In this episode, the two friends chat about building a brand around a crazy idea, and how retailers can evolve with the changing retail landscape.

Apr 30 2018

23mins

Play

Rank #13: #111 Poshmark challenges the norms of traditional retail

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Social network's ability to connect and influence people's behavior is powerful. In the case of Poshmark, it's not only connecting buyers and sellers, it's also creating a new kind of entrepreneur. Join us as we sit down with founder and CEO Manish Chandra for a look inside the largest social commerce marketplace in the United States.

Learn more at retailgetsreal.com.

Mar 25 2019

23mins

Play

Rank #14: #150 The state of retail leading into 2020

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National Retail Federation President and CEO Matthew Shay looks back on why 2019 was a great year for retail and looks forward to how policy, societal shifts, and technology will affect retailers in 2020.

Learn more at retailgetsreal.com.

Dec 30 2019

26mins

Play

Rank #15: #98 Reporting on retail: What’s changing in 2019 and beyond

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People might think reporting on retail is simple because “it’s just about shopping,” says Phil Wahba, senior writer covering retail at Fortune magazine, but there's a lot more happening. Wahba joins Retail Gets Real to talk about what goes into reporting on this complex industry and the stories to watch in 2019.

Learn more at retailgetsreal.com.

Jan 14 2019

19mins

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Rank #16: #54 How DSW stays a step ahead

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After 25 years in business, DSW is re-evaluating its strategy and adopting new retail concepts to skip ahead of the competition. CEO Roger Rawlins and CFO Jared Poff join Retail Gets Real to discuss their recent successes and where the reinvention is taking the company. Hear how DSW is fighting the “retail is dead” myth and demonstrating how the company is alive and kicking.

Apr 16 2018

21mins

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Rank #17: #43 Using data to shape the shopping journey

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With all the new advancements in retail technology, it’s important for retailers to know how it applies to their business. In this episode, Salesforce SVP of Retail Industry Shelley Bransten and PwC Partner Ian Kahn discuss how retailers can leverage data to seamlessly merge the omnichannel shopping experience.

Feb 07 2018

20mins

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Rank #18: #109 Logistically speaking: Wayfair’s innovative supply chain

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As customer expectations and behaviors change, retailers need to change too. That means creating new processes, implementing new technologies, and building teams with new skills. To learn more about the logistics of improving both the customer and employee experiences, we sit down with Wayfair’s Director of Supply Chain Engineering Dustin Bennett.

Learn more at retailgetsreal.com.

Mar 11 2019

20mins

Play

Rank #19: #147 2020 retail industry trend forecast

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Re-commerce, experiences and CBD ... oh my! In this episode, we look ahead to 2020 with Susan Reda, editor of NRF’s STORES Magazine, who digs into the insights reported in STORES’ 2020 retail trends forecast.

Read STORES’ full 2020 retail trends forecast to see the full list of predictions, and listen to the full episode to hear why Reda thinks experiential retail is maturing beyond Instagrammable moments and how wellness trends are shaping the future of retail.

Learn more at retailgetsreal.com.

Dec 02 2019

26mins

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Rank #20: #120 Sephora’s winning customer experience formula

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“Stores are a powerful way to bring experiences to life for people,” says Sephora EVP of Omni Retail Mary Beth Laughton. In this episode, Laughton describes how to look at the customer journey holistically and create a seamless shopping experience — whether in-store or online — through the expertise of beauty advisors, tech that solves a pain point and no-hitch transactions.

Learn more at retailgetsreal.com.

May 27 2019

24mins

Play

#171 How KiwiCo activity boxes became a lifeline for parents

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Sandra Oh Lin took her knack for creating fun STEM activities for her kids and turned it into KiwiCo, a monthly subscription box business that fuels kids’ passion for creativity. On this episode, Oh Lin describes how she went from engineer to entrepreneur and the lessons she learned the hard way as demand for the popular kids’ activity boxes quickly grew. Originally released July 1, 2019.

Learn more at retailgetsreal.com.

May 25 2020

22mins

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#170 Food52 grows community during the pandemic

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Food52 was created with the vision of celebrating a love of food with a like-minded community. With more people staying at home during the pandemic and turning to cooking for comfort, Food52’s massive community of engaged followers has grown even more. Listen to learn more about how the brand turns fans into customers with crowdsourced product launches that sell out in days and why consumers connect with their human approach to cooking. 

Learn more at retailgetsreal.com.

May 18 2020

29mins

Play

#169 Community first: Spotlight on retail innovation

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The pandemic of COVID-19 is hitting everyone hard, the retail industry included. Despite that, many retailers are coming together to find creative ways to help each other, their customers, and their communities. Today, we’re sharing the stories of some of those companies and how they are innovating to accommodate.

Learn more at retailgetsreal.com.

May 11 2020

21mins

Play

#168 How the health crisis has changed consumer behavior

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Retailers are facing unique challenges in today’s environment. Today, we're looking at how consumer behavior is changing amid the COVID-19 crisis with NRF Senior Director of Consumer Insights Katherine Cullen. NRF has been checking in on how people have adapted to the coronavirus pandemic, including popular purchases, shopping methods, and the broader ways this impacts their lives and behaviors.

Learn more at retailgetsreal.com.

May 04 2020

25mins

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#167 Inside innovation at LEGO

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How do you make shopping for LEGOs as fun as building them? That’s the question — and the ambition — behind Martin Urrutia’s work as the Head of Global Retail Innovation at LEGO. With more than 25 years of retail experience, his job is to push innovative retail practices that will keep the company at the forefront of customer expectations.

Learn more at retailgetsreal.com.

Apr 27 2020

27mins

Play

#166 Crazy dog people: How passion drives BARK (special rerelease)

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Originally released May 14, 2018: BARK, the makers of BarkBox, began where so many great companies do — in a heart-shaped bed on a cruise ship. Henrik Werdelin and his co-founders bonded over a mutual love for dogs and an obsession with making their furry family members happy. In this episode, Werdelin discusses how BARK’s dog-obsessed culture drives every facet of the business and attracts an army of similarly obsessed fans.

Learn more at retailgetsreal.com.

Apr 21 2020

20mins

Play

#165 Innovating at the cutting edge of wellness with Sharon Leite of The Vitamin Shoppe

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How do you stay on the cutting edge of wellness while maintaining consumer trust? Sharon Leite, CEO of The Vitamin Shoppe, starts by asking a question: “How can we make this relevant for today and how do we make sure that we can take it forward into the future?” In this episode, Leite talks about how The Vitamin Shoppe is innovating around everything from the customer experience to CBD products. Sharon has learned how to take her years of retail experience fundamentals and apply them to turning companies around.

Learn more at retailgetsreal.com.

Apr 13 2020

29mins

Play

#164 Passion, resilience and creativity with Jo Malone of Jo Loves (special rerelease)

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What does it take to become the person responsible for creating some of the world's most-loved fragrances? Jo Malone, the creator of Jo Loves, shares her origin story and how she came to be called an English scent maverick. Learning to sell as a means of survival, Jo cultivated a passion for her business that has led to the creation of two global brands.

Learn more at retailgetsreal.com.

Apr 06 2020

22mins

Play

#163 How Pinterest aids in shopping and discovery (special rerelease)

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Originally released Sept. 9, 2018: For millions of people around the world, Pinterest is the first stop on their retail journey — it’s a place to discover, get inspired and personalize. For retailers, Pinterest is an opportunity to engage with customers earlier and more often, well before a transaction takes place. To learn more about how brands of all sizes are taking advantage of this social media platform, we sit down with Amy Vener, the head of retail strategy at Pinterest.

Learn more at retailgetsreal.com.

Mar 31 2020

23mins

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#162 How Cotopaxi creates superfans through sustainability

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Annie Agle, Director of Impact and Brand at Cotopaxi, shares how its customers are gathering around a mission of sustainability, conscious capitalism and an ambitious goal of ending poverty, as well as what other companies can learn from the startup’s unique approach to sustainable outdoor apparel. 

Learn more at retailgetsreal.com.

Mar 23 2020

24mins

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#161 Ensuring retail jobs are good jobs

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Zeynep Ton, the author of the book The Good Job Strategy, discovered that many of the expensive, productivity-draining problems faced in retail came down to poor labor practices. By focusing on creating good jobs for employees that lead to great customer experiences, companies can both save money and make their employees happy.

Learn more at retailgetsreal.com.

Mar 16 2020

22mins

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#160 How Sephora evolves the in-store experience

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Alison Hahn, Senior Vice President of Merchandising for Color and Fragrance at Sephora, is at the helm of some of the most exciting innovations in the beauty industry. She joins Retail Gets Real from the NRF Foundation Student Program to share some of the cutting-edge initiatives Sephora is leading and where the beauty industry is headed.

Learn more at retailgetsreal.com.

Mar 09 2020

23mins

Play

#159 Understanding the future consumer

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The consumer is constantly changing, and companies need to adapt and change quickly in order to keep up — or, even better, retailers can be proactive and get ahead of the curve. To tell us more about where the customer will be in 2022 and what retailers can do to prepare, we talk to Andrea Bell, Head of Insight for WGSN, who believes that the biggest point of differentiation in 2022 will be the dichotomy between different generations.

Learn more at retailgetsreal.com.

Mar 02 2020

22mins

Play

#158 How data drives decisions at TechStyle

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TechStyle has built one of the most data-driven, deeply consumer-obsessed advertising groups by effectively building an internal agency that advertises across its portfolio of brands. They also have a unique membership model that rewards customers with better pricing and promotions, and in return, these members help TechStyle acquire more customer data. To learn more about the company’s unique model and where it’s headed in the future, we talk to Laura Joukovski, President of Global Fashion Brands for TechStyle.

Learn more at retailgetsreal.com.

Feb 24 2020

23mins

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#157 NRF Innovation Lab highlights and the future of AI in retail

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The NRF Innovation Lab at Retail’s Big Show showcases over 50 of the most groundbreaking technologies in the retail space. Sucharita Kodali, an NRF Innovation Advisory Committee member and a retail analyst with Forrester joins the show to talk more about the Lab, along with one of the innovators from the lab, George Shaw, CEO and co-founder of Pathr, the first AI-powered spatial intelligence platform that uses anonymous location data to derive business insights in real-time. 

Learn more at retailgetsreal.com.

Feb 17 2020

21mins

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#156 How to retain and recruit talent in a tight labor market

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Indeed’s Director of U.S. Marketing Carmen Bryant and Economist Daniel Culbertson join Retail Gets Real from NRF 2020: Retail’s Big Show to share data-driven insights on the current state of the labor market and how retailers can adapt in a challenging environment.

Learn more at retailgetsreal.com.

Feb 10 2020

23mins

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#155 International retail trends to watch in 2020

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Kate Ancketill, CEO and founder of GDR Creative Intelligence, discusses how technology is shaping consumer behavior, how retailers are responding worldwide and what the nascent “loneliness economy” looks like.

Learn more at retailgetsreal.com.

Feb 03 2020

32mins

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#154 Le Tote CEO on retail’s evolution

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Rakesh Tondon is the co-founder and CEO of Le Tote, an online clothing rental business that recently acquired Lord & Taylor and opened its first physical location. Tondon shares how Le Tote is disrupting the fashion industry, why it’s opening physical locations and why it’s imperative for retail to continue evolving if it wants to survive.

Learn more at retailgetsreal.com.

Jan 27 2020

25mins

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#153 UncommonGoods: Creating unique and sustainable retail

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When Dave Bolotsky was transitioning from retail analyst to entrepreneur in 1999, he set out to create an online concept that would capitalize on the opportunities presented by the growing sector of online retail without competing with huge retailers. Twenty years later, UncommonGoods stands out as a business model that champions sustainability in all forms.

Learn more at retailgetsreal.com.

Jan 20 2020

23mins

Play

#152 Inside Walmart’s Intelligent Retail Lab

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While most of the industry is just starting to understand the possibilities of quickly evolving technologies like artificial intelligence and its applications for retail, Walmart is sprinting ahead with projects like its Intelligent Retail Lab, a fully operating store with an in-store AI lab. Mike Hanrahan, CEO of Walmart's Intelligent Retail Lab joins the show to share more about the lab and what it means for the future of retail. 

Learn more at retailgetsreal.com.

Jan 13 2020

25mins

Play

iTunes Ratings

67 Ratings
Average Ratings
53
8
1
1
4

A great listen

By lynchdyl902 - Jul 18 2017
Read more
Fun conversations, heartfelt stories, and interesting insight!

Great content and guests

By tfontastic - Jul 17 2017
Read more
Easy listening for anyone looking for a very conversational podcast!