S2:E32 — “Miles do change people’s lives” — Brian Kelly, The Points Guy
In the latest episode of Tell Me Why, we sat down with Brian Kelly, founder and CEO of The Points Guy. Brian discusses his first redemption trip on US Airways at age 12, loyalty trends and his predictions on the future of the industry. Brian also shares his favorite destination served by American.
5 Dec 2019
S2:E7 – “More meaningful and profitable growth from DFW” – Cedric Rockamore and Jose Velez Rubio
In the latest episode of Tell Me Why, we visit the construction site of DFW’s Terminal E satellite building with Cedric Rockamore, Vice President of DFW Hub Operations, and Jose Velez Rubio, Vice President of DFW Operations for Envoy. Together, they explain why we’re expanding our operation to more than 900 daily departures at DFW this summer and what we’re doing to help the team run the best operation possible
3 Apr 2019
S2:E30 — “These aircraft all do have other lives” — Scott Stark
In the latest episode of Tell Me Why, we visited the Roswell International Air Center in New Mexico and sat down with center's director Scott Stark. Scott talks about why Roswell is the perfect location for aircraft storage, what happens to airplanes after they arrive and how the aircraft boneyard has helped put Roswell on the aviation map.
30 Oct 2019
S2:E16 – “A lighter aircraft and the capability to fly farther” — Robert Isom
In the latest episode of Tell Me Why, President Robert Isom explains the why behind our decision to order 50 Airbus A321XLR aircraft. The A321XLR is a new narrowbody aircraft that can fly more than 4,700 nautical miles, which will help us grow our East Coast hubs to new destinations in Europe and South America.
19 Jun 2019
Most Popular Podcasts
S2:E3 – “Repeatable activities that we can do consistently”
In this episode of Tell Me Why, Kerry Philipovitch, Senior Vice President of Customer Experience, discusses the importance of our performance metrics like the number aircraft out of service in the morning (AOS), right start (RS-0) and turn time (T-0); how following a scripted process will ensure we perform consistently; and why a “back to basics” mentality will ultimately help us succeed, especially in peak seasons.
27 Feb 2019
S2:20 – Tell Me Why: “More things to come in our long-haul system” — Vasu Raja
In a special two-part episode of Tell Me Why, we are talking to Vasu Raja, Vice President of Network and Schedule Planning about our historic summer 2020 announcement. Tune in to Part 1 where Vasu explains how we’re going to enter back into Tel Aviv, why Eastern Europe works so well from ORD and why we’re calling Morocco the gateway to Africa.
8 Aug 2019
S2:E5 – “We need to execute flawlessly for our team and our customers.” - Devon May
In this episode of Tell Me Why, Devon May, Senior Vice President of Network Strategy, discusses how American Eagle plays a huge role in our operation, how adding service at DFW will help us thrive and why we’re focusing on strengthening our alliance relationships.
20 Mar 2019
S2:E12 – “Elevating the customer experience during irregular operations” — Dalia Aho
In the latest episode of Tell Me Why, we met with Dalia Aho, Managing Director of Customer Care, in the iconic rocking chairs at CLT, our second largest hub. She discusses the CLT700 initiative and how excited her team is about the increased flight schedule. She also explains how the CLT team uses automated resources and tools to help elevate the customer experience during stormy summer nights.
15 May 2019
S2:E29 —“Even more choice than before” — Adrienne Schneider
Check out the latest episode of Tell Me Why, in which Adrienne Schneider, Director of Benefits, shares the scoop on Annual Enrollment for 2020 benefits. Adrienne discusses several enhancements we’re making for 2020, introduces the DFW ConnectedCare option for DFW-area team members and previews several other changes team members can look forward to for 2020 like an enhanced Wellness program.
16 Oct 2019
S2:E21 – “We're going to really, really succeed over the long run” — Vasu Raja
Last week in our special two-part episode of Tell Me Why, Vasu Raja, Vice President of Network and Schedule Planning, explained how we're entering Tel Aviv, why Eastern Europe works so well from ORD and why we're calling Morocco the gateway to Africa. Watch Part 2, where Vasu breaks down our PHL strategy, explains the importance of our Joint Business partners and the role they play in our new routes, and shares the vision for our international and domestic network growth in the future.
14 Aug 2019
S2:E6 – “We uplift each other” — Deborah Hecker, Beth Powell and Brenda Robinson
Check out the latest episode of Tell Me Why with DFW-based Captain Deborah Hecker, First Officer Beth Powell and retired First Officer Brenda Robinson. In recognition of Women’s History Month, Deborah, Beth and Brenda discuss their unconventional path to the flight deck, the importance of having a support system — including each other — and how to inspire the next generation of women aviators.
1 Apr 2019
S2:E15 – “Supporting team members in being their authentic self”
In the latest episode of Tell Me Why, we celebrate Pride Month with Patrick O’Keeffe, Senior Vice President of People; Suzanne Boda, Senior Vice President of Los Angeles; and Paula Randall, PHL-based Flight Attendant. Together, they discussed American’s long-time support of the LGBTQ community and the role it plays in becoming a leader in diversity, inclusion and equity.
12 Jun 2019
S2E4 - "Making Sure The Environment Is Safe For All Of Our Team Members" - David Seymour
In this episode of Tell Me Why, David Seymour, Senior Vice President of Integrated Operations, discusses the importance of staying safe on the job, why it’s critical to align scheduled maintenance with off-peak flying so we have more aircraft available each morning, and the wave of hiring that’s underway in 2019 to support additional maintenance work.
6 Mar 2019
S2:E17 – “Creating a consistent experience connecting through CLT” — Jeannie Driscoll
In the latest episode of Tell Me Why, we spent time on the ramp at CLT with Jeannie Driscoll, Managing Director of Customer Operations. With a Boeing 767 loading in the background, Jeannie discusses how her team is coming together to ensure the more than 50,000 bags they handle on a daily basis arrive with their owners at their destinations.
10 Jul 2019
S2:E22 – “Regional and mainline, we want to win” — Glenda Rivera
Check out the latest episode of Tell Me Why, in which we spent time in front of Terminal F at PHL with Glenda Rivera, Director of Regional Operations for Piedmont. Glenda discusses how the regional team coordinates with the mainline, the evolution of the regional operation and how creating consistency in their practices has proven to be beneficial.
28 Aug 2019