Creating Disney Magic

One key trait in becoming a successful lead is self-awareness. To become self-aware, you need people who are willing to ... Read more

At Disney World, seconds matter. Everytime Disney World can take a few seconds out of your wait for a ride, the experien... Read more

If you have ever been to Disney World and made a retail purchase, you probably noticed how well the cashier treated you.... Read more

In this episode of Creating Disney Magic, Lee Cockerell talks about his recent battle with Anxiety.  After years of push... Read more

Everybody is different, so how do you motivate employees? You have to get to know the people you work with and learn how... Read more

Imagine what it would be like if you went on vacation without planning first. You would pay more for a flight. You would... Read more

When people question the importance of checklists, I quickly mention pilots as an example. Would you like your pilot to ... Read more

The Time Management Magic Online Course is now available.  Based on the book, Time Management Magic, this course goes de... Read more

Good ideas are everywhere. You can learn something new to apply in your business by visiting competitors or even other b... Read more

It is common to wonder how to motivate employees and maintainhigh morale. But the truth is, you don't motivate people. P... Read more

How do you handle criticism? Criticism can be hard to take. Personally, I used to feel stung when someone criticized me,... Read more

Is it possible to initiate change if you are not in a leadership position?  Some organizations are reluctant to change. ... Read more

Measuring Key Performance Indicators are part of the culture at Disney. Cast members know what we are reaching for and h... Read more

Change comes slowly in some organizations. It is not just organizations that change slowly. Even in some countries, chan... Read more

The three legs of a successful business are; Taking Care of the Customer Taking Care of the Employees Taking Care of th... Read more

There will come a time when you have to fire an employee. Whether they can't get the job done anymore, or the requiremen... Read more

To create a magical experience for your customer, you need to identify and remove any hassle the customer may encounter.... Read more

Many organizations lump training and development into one category.  You need to understand the difference and the impac... Read more

"If you want your time to count, you must count your time." - Kary Oberbrunner If you want to do the most important work... Read more

Work Life balance is a myth. You only have one life and it includes work, family, and your personal life. You have to ge... Read more