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The Go-Giver Podcast

Updated 4 days ago

Business
Education
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Would you like your business — and your life — to be a lot more fun, a lot less stressful, and a lot more profitable? Do you want to sell more, lead better, be more influential, and live a life of significance? In this show, based around the Five Laws of Stratospheric Success from the international bestseller, “The Go-Giver”, you'll learn how to naturally create a life of joy and prosperity. Your host, Bob Burg, coauthor of “The Go-Giver” will share his insights and interview notables including today’s top entrepreneurs, business and thought leaders.

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Would you like your business — and your life — to be a lot more fun, a lot less stressful, and a lot more profitable? Do you want to sell more, lead better, be more influential, and live a life of significance? In this show, based around the Five Laws of Stratospheric Success from the international bestseller, “The Go-Giver”, you'll learn how to naturally create a life of joy and prosperity. Your host, Bob Burg, coauthor of “The Go-Giver” will share his insights and interview notables including today’s top entrepreneurs, business and thought leaders.

iTunes Ratings

95 Ratings
Average Ratings
88
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1
1
3

Profound Value

By Notafedemployee - May 13 2019
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I’ve listened to Bob’s podcast for over a year, I’ve read the go giver and shared the go giver with many people. I’m always shocked with the relevance and wisdom in Bob’s work. Thank you Mr. Burg

Great

By RMW1 - Jun 11 2017
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Awesome info to apply the principles of the three books. Must listen

iTunes Ratings

95 Ratings
Average Ratings
88
2
1
1
3

Profound Value

By Notafedemployee - May 13 2019
Read more
I’ve listened to Bob’s podcast for over a year, I’ve read the go giver and shared the go giver with many people. I’m always shocked with the relevance and wisdom in Bob’s work. Thank you Mr. Burg

Great

By RMW1 - Jun 11 2017
Read more
Awesome info to apply the principles of the three books. Must listen

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Cover image of The Go-Giver Podcast

The Go-Giver Podcast

Updated 4 days ago

Read more

Would you like your business — and your life — to be a lot more fun, a lot less stressful, and a lot more profitable? Do you want to sell more, lead better, be more influential, and live a life of significance? In this show, based around the Five Laws of Stratospheric Success from the international bestseller, “The Go-Giver”, you'll learn how to naturally create a life of joy and prosperity. Your host, Bob Burg, coauthor of “The Go-Giver” will share his insights and interview notables including today’s top entrepreneurs, business and thought leaders.

Rank #1: 119 Creating Your Prosperity - Randy Gage

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Prosperity, Dreams, Business, Truth, Responsibility

Summary

Embracing truth is always the best place to begin. We’ll look at that in our Thought of the Day. And in our interview segment, Randy Gage is back with some hard-hitting advice on taking responsibility for your prosperity. That and more on today’s show.

Bob's Thought of the Day

We’ll explore:

  • Success begins with an understanding of what IS rather than what we’d like it to be.
  • Once we understand what IS we can take steps to improve upon it.
  • An example of this principle from the world of flight.
  • The difference between truth and belief.

Interview with Randy Gage

You’ll discover:

  • The value of doing your own critical thinking.
  • The relationship between critical thinking and prosperity.
  • Why it is important to accept that life is unfair, and why you should not allow those difficulties to turn you into someone you are not.
  • Why you must take personal responsibility and stop playing the victim.
  • The importance of operating from a premise of reality rather than delusion.
  • The “testing system” the Universe has instituted to see who is really serious about their dreams--and who is just a poser.

Click to Tweet

  • From right thinking to correct action, learn from @Randy_Gage what it truly takes to become wildly prosperous on this episode of The Go-Giver #Podcast.
  • You have to become “the #thinker of the thought.” ~ @Randy_Gage
  • The Universe instituted the testing system to test who is really serious about their #dreams--and who is just a poser. ~ @Randy_Gage

Interview Links

RandyGage.comRisky is the New Safe by Randy GageMad Genius by Randy GageThe Prosperity Series booklets by Randy GageRandy Gage’s Success & Prosperity BlogThe Power Prosperity PodcastBook Randy to SpeakConnect with Randy on Facebook

Connect with Randy on LinkedIn

Connect with Randy on Google+

Follow Randy on Instagram

Follow Randy on Twitter

Randy’s https://www.youtube.com/user/randygageProsperity TV YouTube channelUpcoming Event: TRIBAL

Resources

The Go-Giver Influencers Facebook LIVE Show

Order The Go-Giver Influencer

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Jul 10 2018

29mins

Play

Rank #2: 003 The Road to Authentic Excellence - Dondi Scumaci

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Excellence, Leadership, Influence, Interview with Dondi Scumaci

In this episode, Bob looks at the importance of bringing excellence to everything we do. He then interviews international keynote speaker and leadership & influence authority, Dondi Scumaci. The very embodiment of excellence, she shares some fantastic insights — and an inspiring story — on this topic.

Show links:

http://dondiscumaci.com/

https://www.facebook.com/DondiScumaciDSI

https://twitter.com/dondiscumaci

www.GoGiverSpeaker.com

www.TheGoGiver.com

www.TheSalesBlog.com

bob@burg.com

www.TheGoGiver.com/reviews

Mar 03 2016

21mins

Play

Rank #3: 004 The Power of Consistency - Joe Calloway

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Consistency, Excellence, Brand Builder, Interview with Joe Calloway

Summary

In this episode, we consider the importance of consistency from cave-person days to our present day. How does consistency frame the way we see others and how they see us? Bob shares his thoughts on this critical topic. Then in our interview segment, we’ll hear from successful entrepreneur and performance expert Joe Calloway, a man who holds consistency as a core value of any high-performing business or successful individual. We’ll find out why. Powerful lessons from Joe!

Bob's Thought of the Day

· Consistency is a large part of the success of any franchise (perhaps even more important than quality).

· Dr. Robert Cialdini, in his book Influence: Science and Practice, says that we desire consistency in others, but also have a need to appear (and be) consistent ourselves.

· The more consistent you are, the more you’ll be liked and trusted.

· When you combine consistency with excellence, you communicate exceptional value.

Interview with Joe Calloway

· Why Joe is rarely impressed by “WOW! experiences"

· The importance of the “three things” in upping your performance

· Consistency of performance is your brand builder

Links

JoeCalloway.com

Magnetic: The Art of Attracting Business by Joe CallowayInfluence: Science and Practice by Robert Cialdini

www.GoGiverSpeaker.com

www.TheGoGiver.com

bob@burg.com

www.TheGoGiver.com/reviews

Mar 08 2016

16mins

Play

Rank #4: 054 No Complaining! - Jon Gordon

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Business, Attitude, Solutions, Relationships, Leadership

Summary

Complaining: What a wonderful habit … to rid ourselves of. We’ll look at that in our Thought of the Day. And in our interview segment, the amazingly talented entrepreneur, storyteller, and multi-bestselling author, Jon Gordon will share some great tips on overcoming the complaining habit both individually and within the business culture. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • How complaining negatively affects the person doing the complaining, as well as the people around them.
  • Why looking for a solution is much better than complaining.
  • The effects of complaining on your brain.
  • How to become the person others are seeking, instead of the one they are avoiding.

Interview with Jon Gordon

You’ll discover:

  • How “energy vampires” can destroy your company.
  • Why it’s better to focus on the solution instead of complaining about the problem.
  • The link between complaining and feeling powerless.
  • How to know when to surrender, and focus on controlling only what you can control.
  • Why you can’t lead and complain at the same time.
  • How love is the key to overcoming fear, whether you’re an athlete, business leader, educator, or any other type of leader.

Click to Tweet

  • Is complaining destroying your company culture? @JonGordon11 shows how to change the culture and focus on solutions. #culture
  • Learn why you can’t lead and complain at the same time. @JonGordon11 #leadership
  • Love is the key to overcoming fear. @JonGordon11 #love

Interview Links

JonGordon.com

The No Complaining Rule by Jon Gordon

The Carpenter by Jon Gordon

The Energy Bus by Jon Gordon

You Win in the Locker Room First by Jon Gordon

All of Jon’s books: JonGordon.com/books

Jon’s blog: JonGordon.com/blog

Follow Jon on Twitter

Resources

Eloqui Tip of the Week e-newsletterSell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Feb 07 2017

20mins

Play

Rank #5: 153 The Art of the “Heart” Sell - Christine Schlonski

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Sales, Heart, Conversations, Success, Business

Summary

Do you look at selling in a way that is counterproductive to your success? We’ll look at that in our Thought of the Day. And in our interview segment, we’ll explore why Christine Schlonski doesn’t believe in a hard sell, but rather a “heart” sell. But what exactly is a “heart” sell? We’ll certainly find out. That and more on today’s show.

Bob’s Thought of the Day

We’ll explore:

  • The reason why - if you think of selling as “yucky”...it’s most likely hurting your business.
  • What sales truly is: discovering what the other person wants, needs, and desires, and helping them to get it.
  • What you’re really giving to your prospective customer when you are selling.

Interview with Christine Schlonski

You’ll discover:

  • Christine’s sales journey, and why she had to come to grips with loving sales.
  • How Christine overcame the fear of selling.
  • Christine’s advice to salespeople who don’t enjoy selling.
  • The importance of conversations in the sales process.
  • How to connect your head and heart when selling.
  • Christine’s credo: Stop JUST dreaming. Act NOW!

Click to Tweet

  • #Sales is all about coming from a place of love. @newsalesmindset 
  • Stop JUST Dreaming. Act NOW. @newsalesmindset #sales #success
  • On this episode, the great @newsalesmindset reveals how to #sell from the #heart.

Interview Links

ChristineSchlonski.com

Heart Sells! Podcast 

Christine’s Blog

Christine’s Empowerment Notes

Connect with Christine on Facebook

Connect with Christine on LinkedIn

Follow Christine on Twitter

Follow Christine on Instagram

Christine’s YouTube channel

Resources

The Go-Giver Influencers Facebook LIVE Show

Order The Go-Giver Influencer

Sell The Go-Giver Way Audio Program 

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com 

How to Post a Review

Sep 24 2019

23mins

Play

Rank #6: 071 The Perfect Day Formula - Craig Ballantyne

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Success, Discipline, Transformation, Coaching, Health

Summary

Asking ourselves two big questions can go a long way toward business success and personal happiness. We’ll look at that in our Thought of the Day. And in our interview segment, mega-successful entrepreneur Craig Ballantyne shares powerful, life-enhancing wisdom from his terrific book, The Perfect Day Formula. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • How I define happiness: “An ongoing feeling of joy and peace of mind; the result of living congruently with one’s values.”
  • A powerful reminder from Joe Tye’s book, Your Dreams Are Too Small: “Is what I am about to say or do consistent with my Life’s Mission?”
  • A saying from one of the greatest marketing minds who’s ever lived, Dan Kennedy: “Is what I’m about to do the highest and best use of my time?”

Interview with Craig Ballantyne

You’ll discover:

  • How you can improve your life and own your day, every day, using Craig’s Perfect Day Formula.
  • Why rules are like the operating system for your success.
  • The 5 Pillars of Personal Transformation.
  • 3 ways a deadline can help you.
  • How far ahead Craig writes content for the Early to Rise Ezine.
  • Craig’s journey to overcome anxiety, and how the 5 Pillars made a difference in his life.
  • A great breathing tip for dealing with stress and anxiety.
  • The benefit of hiring a coach to improve your performance.
  • An action step to take control of your time and own your day.

Click to Tweet

  • Discover how the 5 Pillars of Personal Transformation can change your life. @craigballantyne
  • How can a deadline help skyrocket your #success? Find out on this episode. @craigballantyne
  • How does the world’s most disciplined man create the perfect day? @craigballantyne shows you how. #success

Interview Links

The Perfect Day Formula by Craig Ballantyne

The Perfect Life Workshop

Early to Rise Ezine

Follow Craig on Twitter

Connect with Craig on Facebook

Your Dreams Are Too Small by Joe Tye

Resources

Sell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Jun 13 2017

21mins

Play

Rank #7: 108 Genuine Influence - John David Mann

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Influence, Persuasion, Relationships, Collaboration, Writing

Summary

What is the essence of influence? We’ll look at that in our Thought of the Day. And in our interview segment, John David Mann is here to discuss some thoughts from our new book, The Go-Giver Influencer. That and more on today's show.

Bob's Thought of the Day

We’ll explore:

  • How the definition of influence, and its essence, are not the same.
  • What the essence of influence truly is.
  • The positive results of influencing others correctly.

Interview with John David Mann

You’ll discover:

  • How to place the focus on others when you feel like focusing on yourself.
  • The essence of communication, and of collaboration.
  • Why it’s in your own best interest to place the other person’s interests first.
  • What it means to “listen with the back of your neck.”
  • A memorable story from John’s experience in bankruptcy court.
  • Why compromise is not the first option to pursue.
  • The benefits of collaboration.
  • That tact and diplomacy need never be confused with compromising one’s values.
  • How letting go of having to being right actually makes you more influential.

Click to Tweet

  • Get CHs 1&2 of The Go-Giver Influencer at bit.ly/GGInfluencer. @JohnDavidMann #influence
  • Listen, not just with your ears. Listen with your eyes. With your posture. #Listen with the back of your neck. @JohnDavidMann
  • Compromise comes from a Greek word meaning, “Nobody really gets what they want, and neither person comes away happy.” Seek #collaboration rather than compromise. @JohnDavidMann

Interview Links

JohnDavidMann.comTheGoGiver.com The Go-Giver Influencer by Bob Burg and John David MannJohn’s blogConnect with John on LinkedIn

Connect with John on Facebook

Follow John on TwitterResources

Order The Go-Giver Influencer

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Apr 10 2018

25mins

Play

Rank #8: 112 Never Split the Difference - Chris Voss

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Negotiation, Business, Relationships, Collaboration, FBI

Summary

Always be wary of accepting a frame that someone else has set for you. We’ll look at that in our Thought of the Day. And in our interview segment, former FBI Lead International Kidnapping Negotiator, Chris Voss, joins us with immense wisdom on the topic of negotiating from his fantastic book. That and more on today’s show.

Bob's Thought of the Day

We’ll explore:

  • That setting the proper frame creates the context for a truly win/win outcome in which everyone involved benefits greatly.
  • How to avoid the trap of falling into someone else’s negatively set frame.
  • Why you should not let yourself be framed into making a choice that does not serve you.

Interview with Chris Voss

You’ll discover:

  • How a skilled, win-lose negotiator might try and compel an inexperienced negotiator to accept a less-than advantageous result through “splitting the difference.”
  • The essence of negotiation and the significance of the words, “I want.”
  • The very important distinction between “collaboration” and “cooperation.”
  • What we naturally tend to “do wrong” when negotiating.
  • The major difference between academic negotiation and real-world hostage negotiation.
  • Why emotional intelligence is a key to success in both hostage negotiations and business.
  • The importance of the extremely powerful “calibrated questions.”
  • How to use an “accusation audit in order to diffuse defensiveness.”
  • The huge difference in results between “you’re right” and “that’s right.”
  • What a black swan is, and why it’s important to find it.

Click to Tweet

  • #Emotions and emotional intelligence {are} central to effective #negotiation, not things to overcome. @VossNegotiation
  • #Listening is the cheapest yet most effective concession we can make to {help the other person to feel understood}. @VossNegotiation #negotiation
  • #Emotions aren’t the obstacles, they are the means. @VossNegotiation #negotiation

Interview Links

BlackSwanLTD.comNever Split The Difference: Negotiating As Though Your Life Depended On It by Chris Voss

Chris’s blogConnect with Chris on LinkedIn

Connect with Chris on Facebook

Follow Chris on Twitter

Follow Chris on Instagram Chris’s YouTube channelResources

Order The Go-Giver Influencer

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

May 15 2018

29mins

Play

Rank #9: 082 Pursuing Our Potential - Mark Sanborn

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Potential, Success, Purpose, Achievement, Passion

Summary

How important is pursuing our potential to living a happy, successful, and fulfilling life? We’ll look at that in our Thought of the Day. Speaking of potential, in our interview segment, a man who is one of the world’s foremost authorities in the area of personal development shows us how WE can close the gap from where we are … to where we can be. That and more on today’s show.

Bob's Thought of the Day

We’ll explore:

  • A powerful story from Hasidic Jewish teaching about living up to your potential.
  • How to measure your true success.
  • The reason why this story bothers me.

Interview with Mark Sanborn

You’ll discover:

  • One of the most exciting things you can do every day.
  • Why you should not only look for ways to get ahead, but stay ahead.
  • The two paths to improvement.
  • The four areas of the Potential Matrix and how they determine your success.
  • Why reflection is so important to your long-term success.
  • What the stories of Marissa and Greg can teach us about the “inner” and “outer” dilemma.
  • 3 secrets to improving your performance.
  • The only thing that can prevent you from improving.
  • How Mark’s “Five Friends” have helped him get better.
  • The biggest danger that any professional makes.

Click to Tweet

  • Better always beats #best. @mark_sanborn #success
  • #Goals are a way of keeping score of progress, but #purpose is the reason people achieve. @mark_sanborn
  • On this episode, discover how the #Potential Matrix determines your #success. @mark_sanborn

Interview Links

MarkSanborn.comThe Potential Principle: A Proven System for Closing the Gap Between How Good You Are and How Good You Could Be by Mark SanbornThe Fred Factor by Mark Sanborn

Fred 2.0 by Mark SanbornYou Don’t Need A TITLE to Be a Leader by Mark SanbornMark’s PodcastMark’s BlogConnect with Mark on Facebook

Connect with Mark on LinkedIn

Follow Mark on TwitterResources

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Sep 05 2017

22mins

Play

Rank #10: 059 The Little Things

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Perspective, Wisdom, Little Things, Choices, Relationships

Summary

It’s often said that it’s the little things … that make the big differences. We’ll look at that in our Thought of the Day. And in our interview segment we’ll take this topic much deeper as we hear from the great Andy Andrews why we really should … sweat the small stuff. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • One of the most powerful principles of human nature: “How you do anything is how you do everything.”
  • A powerful lesson one of my greatest heroes, Booker T. Washington, learned from his employer, Mrs. Ruffner--a lesson that led him to a leadership position at Tuskegee Institute in Alabama, founded for the higher education of African-Americans.
  • How little things like “sweeping floors with excellence” can have far-reaching effects.

Interview with Andy Andrews

You’ll discover:

  • That sometimes conventional wisdom is not only not conventional, it’s not the truth.
  • How Leonardo da Vinci created one of the world’s greatest masterpieces by focusing on small brushstrokes.
  • Why perspective is not how you see something … it’s how you choose to see it.
  • How to determine your choices based on your will instead of your emotions.
  • Why choosing to be offended means giving up your power.
  • The power of asking “When” instead of “Why.”
  • How a half nickel changed one boy’s life.

Click to Tweet

  • Perspective is not how you see something … it’s how you choose to see it. @andyandrews #perspective
  • Sometimes conventional wisdom is not only not conventional, it’s not the truth. @andyandrews #perspective
  • Learn how a fistful of nails turn Napoleon’s victory at Waterloo into a crushing defeat. @andyandrews #littlethings

Interview Links

The Little Things: Why You Really SHOULD Sweat the Small Stuff by Andy Andrews

The Traveler’s Gift by Andy Andrews

The Noticer by Andy Andrews

Follow Andy on Twitter

Podcast: In the Loop with Andy Andrews

Connect with Andy on Facebook

Resources

Secrets of the Millionaire Mind by T. Harv Eker

Sell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Mar 14 2017

26mins

Play

Rank #11: 058 Gentle Persuasion

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Persuasion, Relationships, Emotions, Leadership, Ego

Summary

When it comes to persuasion, sometimes the most effective way is exactly opposite of what we might think. We’ll look at that in our Thought of the Day. And in our second segment, we’ll continue to look at persuasion and see how, when done correctly, it’s always about honoring the other person. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • The difference between persuasion and manipulation (although they are related).
  • The two conditions that must take place for true persuasion to happen.
  • How Benjamin Franklin used persuasion to go against conventional wisdom and make a friend out of an enemy.

Segment #2

You’ll discover:

  • Bob’s account of using principles of persuasion while going through customs at Toronto International Airport.
  • The importance of controlling your emotions in a tense situation.
  • Why a bruised ego causes people to act in ways that are not in accordance with their personality.
  • How to use the principle of thanking someone in advance for what you want them to do.

Click to Tweet

  • What is the difference between #persuasion and manipulation? Find out on this week’s episode.
  • Learn how Benjamin Franklin used persuasion to make a friend out of an enemy. #persuasion
  • Authentic #persuasion happens when 1) everyone wins, and 2) everyone feels good about the transaction.

Resources

Adversaries Into Allies by Bob BurgSell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Mar 07 2017

16mins

Play

Rank #12: 005 The Power of Failure - Fran Tarkenton

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Failure, Success, Persistence, Innovation, Attitude

Summary

How do you see failure? When you fail, as well all do, do you identify yourself as the failure or do you see yourself as a winner who learned a valuable lesson? Bob shares a few words of wisdom on this important topic. Later in the interview segment, we’ll be joined by the great Hall-of-Fame quarterback and Hall-of-Fame entrepreneur, Fran Tarkenton. He will help us understand how we can utilize the power of failure in order to become much more successful than we ever could without it. That and more on today’s show!

Bob's Thought of the Day

  • Persistence in the aftermath of failure is absolutely key to obtaining any kind of significant success in this world.
  • If you want inspiration to keep going in the midst of failure, look no further than inventors such as Thomas Edison and the Wright brothers, business leaders such as Walt Disney and Colonel Sanders, and authors Agatha Christie and Mark Victor Hansen & Jack Canfield.
  • The harder you fall, the higher you’ll bounce. Be proud of your blackened eye.
  • The key is to learn from our failures and build upon our successes.

Interview with Fran Tarkenton

  • Failure is not evil. The only way to succeed is to fail. The essence of success is that you have to do something.
  • You’re a potential winner if you fail. If you don’t fail, you don’t have a shot.
  • Fail intelligently. Don’t let a positive attitude get in the way of doing your homework.
  • Reality asserts itself. You can’t move forward unless you see the signs that something isn’t working.

Links

Tarkenton.com

The Power of Failure: Succeeding in the Age of Innovation

GoGiverSpeaker.com

TheGoGiver.com

TheGoGiver.com/reviews

bob@burg.com

Mar 09 2016

20mins

Play

Rank #13: 133 Cognitive Dissonance

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Cognitive Dissonance, Thinking, Relationships, Human Nature, Emotions

Summary

In today’s episode, we’ll look at an element of human nature to which we all fall victim from time-to-time, and just as importantly, how to successfully navigate it and manage it both for our success and the success of others. There is no interview today—just li’l ol’ me. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • A closer look at the two parts of the term “cognitive dissonance.”
  • Three ways we can respond when we hold someone in high esteem and then learn something about them which turned out to be true, which was totally contrary to what you held to be true.
  • Why we need to be able to control and master our emotions and ego.
  • The best way to help others who are experiencing cognitive dissonance.
  • An exercise to help you become more aware of any cognitive dissonance you may be experiencing.
  • Why facts don’t persuade; people do.
  • The importance of becoming aware of cognitive dissonance and taking the correct steps to mitigate it and become effective despite it.

Click to Tweet

  • On The Go-Giver Podcast, learn why “Cognitive Dissonance” is so destructive to our ability to make good decisions…and how to overcome it.
  • When faced with cognitive dissonance, there are only three possible choices (just one is positive). Which will you make? ~from The Go-Giver Podcast.
  • On The Go-Giver Podcast, learn an exercise to help you become more aware that you are suffering from cognitive dissonance.

Resources

“What is Cognitive Dissonance?” by Kendra Cherry in “Very Well Mind”

The Go-Giver Influencers Facebook LIVE Show

Order The Go-Giver Influencer

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Jan 08 2019

15mins

Play

Rank #14: 109 Attention Revolution - Neen James

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Attention, Relationships, Business, Time, Priorities

Summary

Attention … we all need it. And so do those in our lives, both personally and professionally. We’ll look at that in our Thought of the Day. And in our interview segment: Neen James has begun an “Attention Revolution” and she’ll show us not only why that’s so important but how to begin with ourselves and dramatically increase our effectiveness. That and more on today's show.

Bob's Thought of the Day

We’ll explore:

  • The fact that people crave attention at all ages and levels of success.
  • The value of asking the right questions, according to one customer experience specialist.
  • Why the person who sweats the small stuff gets the business.

Interview with Neen James

You’ll discover:

  • What an “Attention Revolution” is, and why Neen is starting one.
  • Neen’s personal mission to create an attention-surplus economy.
  • Why you should manage your attention instead of your time.
  • The relationship between intention and attention.
  • Some of the costs of not paying attention.
  • How High Point University President, Dr. Nido Quebein, is a role model for intentional attention.
  • A very valuable lesson that Neen learned from little five-year-old Donovan, her neighbor.
  • Three ways to pay attention.
  • The value of taking fifteen minutes every day prioritizing your priorities.
  • Why multitasking is a no-no.
  • Linda, who utilized attention to create an immensely valuable customer experience.

Click to Tweet

  • Time is going to happen, but #attention is a choice. @NeenJames
  • My personal mission is to dismantle our attention-deficit society and create an attention-surplus economy. @NeenJames #attention
  • Intention is what makes #attention valuable. @NeenJames

Interview Links

NeenJames.comAttention Pays: How to Drive Profitability, Productivity, and Accountability by Neen JamesFolding Time: How to Achieve Twice as Much in Half the Time by Neen JamesNeen’s blogConnect with Neen on LinkedIn

Connect with Neen on Facebook

Follow Neen on Instagram

Follow Neen on TwitterNeen’s YouTube channel

Resources

Order The Go-Giver Influencer

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Apr 17 2018

23mins

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Rank #15: 067 Think Like Your Buyer - Jeff Shore

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Sales, Psychology, Business, Customers, Decisions

Summary

As leaders, we know it’s incumbent upon us to understand the values and needs of those we wish to lead. We’ll look at that in our Thought of the Day. And in our interview segment, renowned sales authority Jeff Shore teaches us how to think like a buyer. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • What it means to “get inside someone’s head” in a good way, according to David Novak in his book Taking People With You: The Only Way to Make Big Things Happen.
  • Why “getting inside their head” is the only way one can effectively and sustainably lead and influence others.
  • A reminder from Dale Carnegie’s classic How to Win Friends and Influence People: “People do things for their reasons, not our reasons.”

Interview with Jeff Shore

You’ll discover:

  • Why it’s the job of a salesperson to make it easy for the customer to buy.
  • The value of understanding the psychology of a purchase decision so you can reverse-engineer the presentation to match the way the person wants to buy.
  • Why we need to stop thinking that we really understand our customer.
  • One of the surprising insights Jeff has learned since he started his podcast.
  • What we can understand about ourselves to be better decision-makers.
  • Why your customer wants you to win.

Click to Tweet

  • It doesn’t matter how cool your product is if it’s not a good solution to the customer’s problem. @jeffshore #sales
  • We make #decisions emotionally but we back them up with our logic. @jeffshore
  • In between our circumstances and our response is a choice. ~Viktor Frankl @jeffshore

Interview Links

JeffShore.com

The Buyer’s Mind Podcast

Sales Leadership Summit 2017

Closing 2.0 by Jeff Shore

Be Bold and Win the Sale by Jeff Shore

Follow Jeff on Twitter

Connect with Jeff on Facebook

Connect with Jeff on LinkedIn

Watch Jeff on YouTube

Resources

Taking People With You: The Only Way to Make Big Things Happen by David Novak

How to Win Friends and Influence People by Dale Carnegie

Sell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

May 09 2017

21mins

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Rank #16: 014 People Smarts - Dave Kerpen

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Relationships, People Skills, Success, Encouragement, Trust

Summary

People skills are so often the differentiator between the talented person who is reasonably successful, and the incredibly successful person who creates buy-­in and commitment from everyone around them. Fortunately, these people skills can be learned, although they must ultimately come from the heart. We’ll discuss that in our Thought of the Day. Then in our interview segment, we’ll be joined by star entrepreneur and bestselling author Dave Kerpen, whose newest book just happens to be titled The Art of People. That and more on today’s show.

Bob's Thought of the Day

  • Success in both business and life is based on roughly 15% technical skill and 85% people skills. (Dale Carnegie mentioned this in his classic How to Win Friends and Influence People.)
  • Technical skills and talent are vital, but will only get you so far. Often, those with great talent and poor people skills are working for those with adequate talent and great people skills.
  • Whether this is “fair” or not, it’s a principle that has stood the test of time. And like any natural law, you can embrace it or you can deny it. What you cannot do is alter it. The person who goes the furthest is the one who can not only get along with others, but also become someone whom others like and trust. And who can consistently create buy-in for their ideas.
  • As a young man, Benjamin Franklin understood that the best way to achieve success was not by being sharp and sarcastic, and making others wrong. He grasped that he would be much more effective as a result of improving his people skills. This self­ improvement process was detailed both in Franklin’s autobiography, and Walter Isaacson’s biography, Benjamin Franklin.
  • You can have every positive success attribute working for you, but if you can’t work and play well with others, and relate to them in a way that can positively influence their thoughts and actions, you will severely limit your success.
  • On the other hand, if you can conduct yourself in a way that makes others feel good about themselves, and about you, then you’re in a position to make a positive difference in their lives.
  • It’s true that there are those who have achieved great financial success despite a lack of people skills. Yet many of these people have personal relationships that are a mess.
  • The single greatest people skill is a highly developed and authentic interest in the other person.

Interview with Dave Kerpen

  • Trust is everything in business. You can’t do business with people you can’t trust. There is a time and a place for negotiation, but when it errs on the side of dishonesty, it’s very difficult to restore that trust.
  • It’s important to pay attention to the people around you. If they are “bluffing,” they will show it through their gestures, speeding up their speech, and other clues. Dave goes into much more detail about this in his book The Art of People.
  • Be distinctive, unique, and creative!
  • Dave shares a compelling story about how he landed the Burger King account when he worked for Disney Radio as a young man. We all know the value of persistence, but it’s hard to put it into practice.
  • Dave shares key insights about mirror neurons. At the cellular level, we respond to the mood of the person speaking to us. If that person is in a good mood, we pick up that energy. The opposite is true as well. People’s moods are literally contagious.
  • We have to get in a good mood to be effective, persuasive, and inspiring. To get yourself in a good mood, practice gratitude and acts of kindness. Those are the most powerful drugs on the planet. Dave shares an example of holding open the door for a few people, a simple gesture than can impact both yourself and others.
  • What works best, criticism or encouragement? Encouragement and praise work, but criticism doesn’t. When you see behavior in others that needs to be corrected, coach them privately rather than criticize them publicly. Criticism can have a negative long-term impact.

Interview Links

The Art of People by Dave Kerpen

ArtofPeoplebook.com

Likeable Social Media by Dave Kerpen

LikeableLocal.com

ExecutiveSpeakingSuccess.com

Resources

How to Win Friends and Influence People by Dale Carnegie

The Autobiography of Benjamin Franklin (online version)

Benjamin Franklin: A Life by Walter Isaacson

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Apr 19 2016

23mins

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Rank #17: 091 The Impeccable Customer Experience - Steve Dorfman

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Service, Business, Customers, Relationships, Employees

Summary

Customer service is important, but the customer experience is really everything. We’ll look at that in our Thought of the Day. And in our interview segment, we’ll talk with Steve Dorfman, one of the foremost experts on how we can dramatically improve the customer experience … of our customers. That and more on today’s show.

Bob's Thought of the Day

We’ll explore:

  • Why consistently bad customer service can ruin a company while good customer service simply keeps that company in the game.
  • Specific ways that my favorite restaurant, The Juno Beach Cafe, provides an exceptional customer experience and retains a loyal customer base.
  • A special way that one of the waitpersons, Nancy, provides an exceptional customer experience to my Family each week.

Interview with Steve Dorfman

You’ll discover:

  • Why the customer experience isn’t likely to exceed the employee experience.
  • Examples of companies known for providing remarkable experiences for both employees and customers.
  • Why it’s not the customer’s responsibility to ensure a good customer experience.
  • How to know whether you have fallen victim to the mentality of blaming customers.
  • Why we must anticipate a customer’s most important needs and do their critical thinking for them.
  • How to handle unmet customer expectations.
  • The importance of showing empathy to customers.
  • The LAST framework for handling a poor customer experience: listen, apologize, solve, thank.
  • How to reframe an apology as taking responsibility for what happened to the customer.
  • How technology and automation factor into the customer experience.
  • A compelling example of using hi-tech for the sake of hi-touch.

Click to Tweet

  • The #customer experience isn’t likely to exceed the #employee experience. @driventoexcel #business
  • Our customers didn't go to #Customer School. @driventoexcel #business
  • It's okay to go hi-tech for the sake of hi-touch ... but never at its expense. @driventoexcel #technology #business

Interview Links

DrivenToExcel.comFree Resource: Customer Experience Quick Tips of the Day. You can also access it by visiting http://bit.ly/2iYixjA or by texting CUSTOMERSERVICE (all one word) to 22828.Free Resource: 36 Customer Service Quotes

Connect with Steve on Facebook

Connect with Steve on LinkedIn

Follow Steve on Twitter

Resources

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Nov 14 2017

25mins

Play

Rank #18: 121 Your Whole Self! - Mike Robbins

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Self, Work, Empathy, Vulnerability, Honesty

Summary

The concept of authenticity can at times be a bit unclear. We’ll look at that in our Thought of the Day. And in our interview segment, Mike Robbins shares some unique aspects of authenticity and its importance when it comes to Bringing Our Whole Selves to Work. That and more on today’s show.

Bob's Thought of the Day

We’ll explore:

  • Why authenticity does not mean “I am what I am--take it or leave it.”
  • How the desire to be truly authentic can help you face and improve upon non-serving character traits.
  • Why being authentic is not a limitation but rather the ability to step into our best selves.

Interview with Mike Robbins

You’ll discover:

  • What it means to “bring our whole selves to work.”
  • The relationship between authenticity and building trust.
  • A compelling story of Mike re-discovering and tapping into his own authenticity.
  • Why it’s important to be prepared, but even more important to be present and genuinely connect with people.
  • The three main aspects of the Authenticity Continuum.
  • A beautiful story about how the word “vulnerability” almost didn’t translate in another language … until it did.
  • Why the natural response to vulnerability is empathy.

Click to Tweet

  • Why is it so very important to “Bring Your Whole Self to Work”? Find out from special guest @mikedrobbins in this episode of The Go-Giver Podcast.
  • The reason why #honesty sits only at the midway point on the Authenticity Continuum. Why it’s only the entry point into being truly authentic. @mikedrobbins
  • The natural human response to vulnerability is #empathy. And with empathy, we can create deeper trust, connection, and understanding with those around us. @mikedrobbins

Interview Links

Mike-Robbins.com

Bring Your Whole Self to Work by Mike Robbins  Nothing Changes Until You Do by Mike RobbinsBe Yourself, Everyone Else is Already Taken by Mike RobbinsFocus on The Good Stuff by Mike RobbinsMike’s blogBook Mike to speak

Bring Your Whole Self to Work PodcastConnect with Mike on Facebook

Connect with Mike on LinkedIn

Follow Mike on Twitter

Follow Mike on Instagram

Mike’s YouTube channel

Resources

The Go-Giver Influencers Facebook LIVE Show

Order The Go-Giver Influencer

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Aug 14 2018

27mins

Play

Rank #19: 073 Sales EQ - Jeb Blount

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Emotional Intelligence, Sales, Business, Relationships, Influence

073 Sales EQ - Jeb Blount

Summary

Emotional intelligence might just be the ultimate difference-maker in terms of living a successful and influential life. We’ll look at that in our Thought of the Day. And in our interview segment, one of the world’s top sales authorities shows us why and how emotional intelligence is the difference-maker in sales as well. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • Why talent and ability can now be considered more of an entry-level to success rather than an indicator of success.
  • A definition of emotional intelligence.
  • The key to long-term, sustainable influence.
  • Why there’s nothing more potentially dangerous than a bad person with good people skills.
  • An insightful reminder from Dale Carnegie’s classic How to Win Friends and Influence People.

Interview with Jeb Blount

You’ll discover:

  • How Jeb defines emotional intelligence, and why he wrote Sales EQ.
  • Why the relationship between buyer and seller is different than any other relationship.
  • Who has the greatest control in any sales conversation.
  • The difference between ultra-high sales performers and others salespeople.
  • Two stories from Sales EQ that illustrate how ultra-high performing salespeople distinguished themselves from their competitors.

Why it’s not about how you (the salesperson) are different from your competitors, it’s about how your prospective client is different from their competitors. 

Click to Tweet

  • When you speak someone’s language, it causes them feel more connected to you. @SalesGravy
  • The very best salespeople look at the relationship as an opportunity to serve another person rather than taking something from them. @SalesGravy
  • When you speak your prospect’s language, your probability to win the deal goes up. @SalesGravy

Interview Links

SalesGravy.com

Sales EQ by Jeb Blount

Fanatical Prospecting by Jeb Blount

People Buy You by Jeb Blount

Sales Gravy Podcast

Jeb’s Blog

Connect with Jeb on Facebook

Connect with Jeb on LinkedIn

Follow Jeb on Twitter

Resources

Sell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Jun 27 2017

25mins

Play

Rank #20: 094 Making an Impact - Randy Gage

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Impact, Prosperity, Excuses, Business, Relationships

Summary

Do we have to change the world, or is there something else we can shoot for? We’ll look at that in our Thought of the Day. And in our interview segment, prosperity authority Randy Gage is back with us, and he’ll share wisdom on how we can all make an impact. That and more on today’s show.

Bob's Thought of the Day

We’ll explore:

  • Examples of people who actually did change the world in fundamental ways.
  • Why we should instead focus on ADVANCING the world rather than changing it.
  • A number of ways that you and I can advance the world and make an impact.

Interview with Randy Gage

You’ll discover:

  • How Randy defines impact.
  • Why most people don’t have enough impact.
  • How to begin making an impact.
  • The importance of understanding your calling.
  • Why excuses can prevent us from making an impact.
  • How to recognize when you’re making excuses so they don’t control you.
  • Why it’s easier than ever to make an impact.
  • How Randy’s upcoming TRIBAL Event can help you become an expert in your space and make an extraordinary impact.

Click to Tweet

  • If we’re not challenging ourselves, we’re not challenging other people. @randy_gage #impact
  • You can’t #impact others without first impacting yourself. @randy_gage
  • On this episode, discover why it’s easier than ever to make an extraordinary #impact. @randy_gage

Interview Links

Upcoming event: TRIBAL

RandyGage.comRisky is the New Safe by Randy GageMad Genius by Randy GageThe Prosperity Series booklets Randy’s Success & Prosperity Blog

Connect with Randy on LinkedIn

Connect with Randy on Facebook

Connect with Randy on Google+

Follow Randy on Twitter

Follow Randy on Instagram

Watch Randy’s Prosperity TV channel on YouTube

Resources

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Dec 12 2017

26mins

Play