Rank #1: Reinventing Retail 39: What’s keeping retailers up at night?
In this episode, Infor Retail SVP and GM Corey Tollefson joins Jenny Reese and Josh Calixto to discuss the rise of universal item catalogs, why “coopetition” between retailers is good for business, and what retail executives should be thinking about right now.
Mar 15 2019
Rank #2: Reinventing Retail 19: High Tech = More Human: Retail Store Associates are the New Brand Ambassadors
In this episode of Reinventing Retail, Infor’s Director of Retail Strategy Matt Simonsen discusses the role of the store associate in the Golden Age of Retail, and how smart retailers are using next-gen technology to position and credentialize their staff not just as salespeople—but true brand ambassadors.
Mar 27 2018
Rank #3: Reinventing Retail 34: Omni-Channel Retail: The Plight of the Store Associate?
In this episode, we’re joined by David Hogg, Sr. Principal Consultant for Converged Commerce at Infor, to discuss retail’s evolution from multi-channel to omni-channel. And while customers enjoy omni-channel shopping experiences like BOPIS, AI-powered customer service, and ship-from-store, the role of the retail store associate is getting more and more complicated. To keep up, retailers need to equip those employees with software that makes their jobs easier and more efficient. David’s solution? Converged Commerce.
Jan 04 2019
Rank #4: Reinventing Retail 18: From Personalization to Prediction
If retailers aim to achieve personalization at scale, it’s paramount that they not only collect colossal amounts of data – but also that they know what to do with it once they’ve got it. In this episode of Reinventing Retail, Steve White, VP of commerce strategy at SapientRazorfish, reveals why predictive analytics, machine learning, and the aggregation of contextual data are the secret to mass personalization for retail and fashion.
Mar 06 2018
Rank #5: Reinventing Retail 11: The Future of Search
With so much still unknown about search algorithms and how they’ll affect the retail industry in the future, it’s imperative that retailers start paying attention to the evolution of visual search, voice command technology, and the item attribution strategies to optimize them now.
Apr 13 2017
Rank #6: Reinventing Retail 10: NRF 2017 Predictions
Jan 10 2017
Rank #7: Reinventing Retail 41: Retail Masterbuilders Ignoring the Shiny Objects
With so much glitter in the retail tech space it’s hard to see where the gold really lies. Infor’s Doug Tiffan and Chris Field, CEO of Fieldworks, a tech PR, content and digital marketing agency based in the UK, join us to discuss how retailers can avert their eyes from the flashy tech that won’t sustain them, get back to basics, and build for the future by imagining they’re building a retail enterprise from scratch.
Apr 12 2019
Rank #8: Reinventing Retail 23: In Retail, You Get What You Give
In this episode we’re joined by Vineet Chaudhary, co-founder of Trendage, a fashion and technology personalization company enabling 3.5 million users to digitally mix and match clothing using avatars, AI, and a vast product database. We discuss how apps like Trendage are leveling the playing field between retailers and consumers, giving them both the tools and reciprocity to establish a two-way street when it comes to giving up personal data in return for great customer experiences.
Jun 01 2018
Rank #9: Reinventing Retail 37: Give me loyalty or give me death
David Dorf of Infor and Emily Rudin of CrowdTwist join us to discuss why you don’t have to give away margin to encourage customer loyalty. They say brand loyalty is a two-way street, and retailers should reward their most valuable customers with priceless experiences that go way beyond member discounts. Listen now to find out how Infor Loyalty powered by CrowdTwist enables retailers to connect with customers in meaningful ways, with experiences that matter to them.
Feb 14 2019
Rank #10: Reinventing Retail 29: Retail Roundup
With the advent of "cashier-less" stores like Amazon Go, tomorrow's retail shopping experience has the potential to transform in a big way--but are retailers ready? We discuss the benefits and pitfalls of adopting this exciting retail technology in its early stages.
Sep 18 2018
Rank #11: Reinventing Retail 15: The Retail Apocalypse is Nothing More Than Clickbait
NRF's VP of Analytics Mark Mathews discusses the false notion that retail is dead—and explains why we're actually entering a Golden Age of the industry.
Jan 22 2018
Rank #12: Reinventing Retail 28: Direct Mail for the Digital Age
In this episode, Matt Gunn chats with Tom Barbaro of PebblePost, the company that invented programmatic direct mail. As most retailers have gone digital in their marketing efforts, the mailbox has become relatively vacant, clearing the way for “digitally reactive mail”—allowing retailers to retarget customers at home and capture advanced analytics about buyer intent and conversion.
Aug 24 2018
Rank #13: Reinventing Retail 20: If You Write It, They Will Come
In this episode hosted by Jenny Reese Potter: Investment banker, M&A expert, and contributing writer at Forbes Richard Kestenbaum discusses the evolution of retail from a banker’s perspective—and asserts that the new currency for retailers is original content. How so? The written word helps retailers build a brand across every channel, which in turn generates traffic, and of course, revenue.
Apr 25 2018
Rank #14: Reinventing Retail 12: Is Amazon a retail monopoly?
Do retailers stand a chance against behemoths with endless aisles, unprecedented budgets, and global reach? Absolutely.
Aug 23 2017
Rank #15: Reinventing Retail 27: Stranger than fiction
Matt Gunn and Puneet Mehta of msg.ai, a Silicon Valley startup focused on conversational AI, discuss how deep learning will shape the future of retail as consumers engage with brands (and their AI) to achieve more personalized, intimate shopping experiences.
Jul 31 2018
Rank #16: Reinventing Retail 14: NRF 2018 Predictions
NRF 2018 is right around the corner, and we can't wait to see what's waiting for us in NYC this year. Listen to the latest podcast from Reinventing Retail for our predictions of what's to come at Retail's Big Show.
Jan 04 2018
Rank #17: Reinventing Retail 24: Easy Come Easy Go
In this episode, Jenny Reese Potter is joined by Shannon Andrick of Alliance Data, a Fortune 500 company providing marketing and loyalty solutions through branded credit card programs, and Melissa Pegus from MPP Global, a subscription and billing platform which enables businesses to identify, acquire, and retain customers. We discuss how to gain and retain loyalty in the fragile and crowded subscription market through personalization, data science, and targeting only the customers who are truly valuable to a retailer's organization.
Jun 12 2018
Rank #18: Reinventing Retail 17: Reinventing Retail Ft. Rent The Runway
We sat down with Rent the Runway's Hampton Catlin to discuss the state of the retail industry, and how customer experiences have been transformed by the digital age.
Feb 15 2018
Rank #19: Reinventing Retail 40: We give the people what they want!
In this episode, Josh Calixto and Matt Gunn are joined by Bill Adler, CEO of True Fit®, the retail platform that’s personalizing every touchpoint in the customer journey. Find out how True Fit has taken its initial mission to solve for the perfect garment fit, and taken the data gleaned from that personalization to offer shoppers exactly what they want way upstream of the final sale.
Mar 29 2019
Rank #20: Reinventing Retail 5: Melissa Campanelli
Aug 11 2016